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Written on: 14/12/2016 by Batchelor191 (1 review written)
Having saved with FirstSave via a Bond for 5 years I would have expected at least an attempt by them to retain my business. No chance! On maturity of my Bond in November 2016 they offered me 0% interest which was an insult. Wouldn't be surprised if other clients feel the same and like myself took my money elsewhere. We all knopw interest rates are at an all time low but to offer an existing client 0% is an insult snd begs the question 'do they want to retain clients......????'… Read Full Review
Written on: 22/11/2016 by johnmccarton (1 review written)
Saved with this company for several years always in Fixed Rate Bonds.On November 18 2015 my bond was due to mature, due to me having to go for Radium treatment for cancer this lapsed. On 25 Nov 2015 I opened a new bond paying 2.06% interest & received written confirmation of it being opened. I did not check my account until 26 Sept 2016 & found it was an easy saver account paying zero interest. I contacted the company by phone & twice by letter explaining the situation. Something had gone wrong… Read Full Review
Written on: 12/02/2014
Had a substantial sum invested with First Save for many years and have always renewed as a loyalty customer. This time because of problems with accessing account online - it kept saying I was timed out during the log in process I was unable to reinvest. I e mailed a query and was then able to access account using a different browser.It had been changed to an easy access account. I telephoned but because the maturity date was missed by a few days I could no longer enjoy the paltry rate… Read Full Review
Written on: 14/05/2011
We have had several Fixed Rate Bonds with this Bank at different times, and I have to say they are the most efficient Bank I have ever had the pleasure of dealing with. They are the first to send out their Certificates of Tax Paid every year and the website is very clear and easy to use. They give a good amount of notice before the Bond ends, to enable you to move the money if you want… Read Full Review
Written on: 29/01/2011
had a fixed rate bond for 2 years a few years ago when rate was over 7%.
No problem - all very simple and efficient to manage - not deluged with paperwork. Made superb amount of interest.
Now have transferred bulk of my savings from Saga to the new FirstSave 1 year bond, will increase my annual interest by a couple of hundred pounds.
Worth the effort… Read Full Review
Written on: 15/02/2010
OPENED 1 YEAR FIXED BOND ACCOUNT FEBRUARY 2009. EASY SET-UP, MONTHLY INTEREST WAS SENT TO MY NOMINATED R.B.S. ACCOUNT AND I WAS WRITTEN TO AND e-mailed ONE MONTH PRIOR TO ACCOUNT END ASKING WHERE I WISHED MY MONEY TO BE SENT. THE FIRSTSAVE BANK IS ADMINISTERED BY THE NEWCASTLE BUILDING SOCIETY, WHO ARE QUICK TO ANSWER THE PHONE AND VERY HELPFUL. BEFORE DECIDING ON INVESTING WITH THEM I DID A LOT OF RESEARCH AND EVEN PHONED UP THE F.S.A. WHO TOLD ME THEY HAD RECEIVED OTHER INQUIRIES ABOUT THIS… Read Full Review
Written on: 11/02/2009
First Save were very efficient in setting up account while everything including the website seems prettty decent . The only worry I have is about the bad publicity about the Nigerian scams as I have to disclose a lot of personal details in opening account with them. I guess I just have to keep a close eye on my experian credit record to make sure… Read Full Review
Written on: 07/02/2009 by patdim (1 review written)
FirstSave's customer service is very good. Put my savings into a yearly bond in late january had to wait till the 6 of february for the transfer from my bank. On the 5 feb. Firstsave close that issue of bond started a new issue at a lower rate panic. the good news they gave me the high rate of the earler issue. I wonder how some of the other banks would have acted? I messed up on the log in when asked for three characters. I was told to phone up which I did, customer service was the best I've… Read Full Review
Written on: 02/09/2008
I've had a large sum on deposit with Firstsave since the very begining and have been well pleased with the way in which my account has been handled. It's only just recently that I've reduced my deposit to 35K in recognition of the state of banking in general rather that FBN in particular… Read Full Review
Written on: 01/04/2008 by danhar123 (1 review written)
Since the credit crunch, I have been made aware to spread savings around, and to keep them below 35,000 per institution. I noticed FirstSave via internet best buy tables. Since then, I have learned the bank is a subsidiary of a Nigerian PLC. How safe is my deposit? In view of Northern Rock etc., why is this bank offering higher than average interest rates to savers?… Read Full Review
Written on: 20/03/2008
Haven't fully tested customer service yet after 7 days of having the account. Although FirstSave has been very quick and easy to set up an account with online verification. Very prompt postage of welcome pack… Read Full Review
As rated by our community of reviewers
" No customer loyalty " Read More
" Fixed Rate Bond " Read More
" BEWARE-I have been forced to take this lot to the Financial Ombudsm... " Read More
" Interest rate and supposed ease of access " Read More
Written by OLEGRUMPY
" Delaying deposit towards purchase of a property " Read More