Post Office Instant Saver Reviews

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Post Office Instant Saver

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Latest Reviews

★☆☆☆☆

“worst bank ever”

Written on: 01/03/2014 by AsherBarrett (1 review written)

Absolute nightmare bank.its got one star because I cant give it less its taken nearly eight months to try and get access to the £1600 pounds in this account. It was after being given the run around by this joke irish bank im nearly able to withdraw my money. Ireland must be in a right old state to have these idiots working for them the call centre staff are rude and unhelpful and now to see on the tv there offering mortgages id rather use a bank in the third world ..... be warned do not use… Read Full Review

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★☆☆☆☆

“On maturity, getting your money out is a run around!”

Written on: 16/10/2013 by econaware (1 review written)

A 2 year bond matured, the money goes to an easy saver but you can't transfer it because you have to set up a 'new' nominated account and that takes FIVE working days even though it's the same nominated account as on the 2 year bond and you didn't set up the easy saver, they did. Then, after I set up the nominated account, for some mysterious reason my security number stopped working and they want to send me a new one 'by the post office snail mail'. I thought that was a nice touch! That… Read Full Review

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★☆☆☆☆

“Dont, Just Dont”

Written on: 29/08/2013 by Sujo_4 (1 review written)

I have today made a simple error by accidentally transferring funds into my newly opened account twice. Having spoken to the representative on the 0845 number he could clearly see the error but claimed it could not be corrected. Thankfully having explained the problem to a "real bank" (Nat West) they have offered to assist in claiming these monies back should the transfer go through. Once corrected the Post Office account will be closed… Read Full Review

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★☆☆☆☆

“TERRIBLE SERVICE”

Written on: 12/08/2013

Why call it a 'Post Office' account if you cannot access at a Post Office? Terrible service and attitude from telephone contact; need to jump through numerous hoops to access my money from an 'instant access' account… Read Full Review

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★☆☆☆☆

“Avoid the post office/bank of ireland.”

Written on: 11/07/2013 by theviewfromhere (1 review written)

I took out a 3 year growth bond with the post office, i did not know the bank of ireland were involved at the time,about a month before the maturity date i received a letter from the post office asking me what i would like to do with the matured funds,i decided to have them payed back into my nominated account and informed them of my decision they confirmed my decision by post and told me the matured funds would be payed back into my account the day after the maturity date 9/07/13.It is now 2… Read Full Review

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★☆☆☆☆

“Non-existent Customer Service”

Written on: 22/05/2013 by KeithU (2 reviews written)

I have an Online Saver account which is cumbersome inasmuch as it requires a feeder account and takes 5 days for money to be transferred in or out of the savings account. My main criticism, however, is the complete lack of customer service. I emailed a query to the website 9 months ago (August 2012) and, despite receiving an automated reply promising action within 5 to 10 days, I am still waiting for their answer. Two weeks ago I was unable to transfer money from my Feeder account into my… Read Full Review

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★☆☆☆☆

“Avoid this account!”

Written on: 26/02/2013

Absolutely terrible service with completely incomprehensible procedures and policies. I've spent around three weeks now trying to access my money with no success, and don't appear to be any closer to getting my hands on my own cash. At every point I've been obstructed - each time I think I'm closer to actually withdrawing my money they have thrown another obstacle my way. My account has now been frozen for five days on two occasions for no good reason (any small change to the account… Read Full Review

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★☆☆☆☆

“Appalling - never again”

Written on: 25/07/2012

Post Office paid 2 pence interest on an Online Saver with a balance of between £800 - £4000 over a period of 8 months, and a supposed interest rate of 3.01% gross. Having asked them to check their calculations, it took them 11 weeks to respond that they had identified the interest was incorrect (took me about 2 seconds). They stated the interest was being calculated and would be paid within 10 days, also offered £35 compensation provided I signed a declaration that I would take no further… Read Full Review

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★☆☆☆☆

“beyond awful”

Written on: 20/07/2012 by gramail (1 review written)

From opening the account, to trying to get money out, to trying to get them to acknowledge my mails and letters, to closing the account, every step of the way was dogged by a level of incompetence and obstruction which was so pervasive and multi-layered that it must have been built into the system from the start. I could write a book, but suffice it to say that the catch 22s they create are built into their procedures and no body you can get through to has the power to circumvent them. I've… Read Full Review

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Bella22's Response to gramail's Review

Written on: 22/02/2013

Same experience as you and i rate them a nightmare, they take no notice of letters or phone calls and the post office who open the account for you and take your savings want nothing to do with it! still trying to get them to close the account for me and to reinburse me the money. I have had to get the financial ombudsman onto them. IF YOU WANT MY ADVISE IF YOU WERE THINKING OF OPENING AN INSTANT SAVER WITH THEM SERIOUSLY RECONSIDER IT!

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★☆☆☆☆

“POST OFFICE ONLINE SAVER !!!!! DON,T GO THERE! ”

Written on: 24/05/2012

WOULD NOT RECOMMEND , THEY TAKE YOUR MONEY AND ITS A FIGHT TO GET YOUR OWN MONEY BACK , WAIT 5 DAYS THEN WHEN YOU TRY AGAIN , ACCOUNT SUSPENDED FOR 5 WORKING DAYS . ONLINE WEBSITE A MISH MOSH. CALLED 0845 NUMBER FOR HELP , ENCOUNTERED RUDE MAN WITH ONE WORD ANSWERS AND LONG SILENCES , HE DIDNT WANT TO KNOW. PLEASE THINK AGAIN IF YOUR THINKING ABOUT BANKING WITH THEM. WORST ONLINE BANK IVE EVER ENCOUNTERED! … Read Full Review

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Gramail's Comment

Written on: 20/07/2012

Agree 100%. I also couldn't get my money out or access my account in any way so decided to close the account. Took nearly 2 months to achieve this, lost track of the phone calls and letters and unanswered mails in that time. They still write to my old address despite 3 reminders that I have moved. Totally incredible that these amateurs are allowed to operate a savings business!

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★☆☆☆☆

“absolute rubbish,0.1% after signing up for 5%. then...”

Written on: 21/05/2011

absolute rubbish,0.1% after signing up for 5%. then been trying for 3 months to get my money out,first at counter at post office, told i could not remove it there. had to phone and then write still nothing, they throw every excuse not to give it to you. DO NOT PUT ANY MONEY INTO THIS ACCOUNT ITS A RIP OFF !… Read Full Review

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★☆☆☆☆

“Do not, under any circumstances, have anything to do...”

Written on: 12/03/2011 by Doctor of Letters (1 review written)

Do not, under any circumstances, have anything to do with this company. My late father held an account with them, & they repeatedly lied, obstructed & acted with stunning levels of callousness & incompetence, when it came to the probate process. To cap it all, instead of sending a cheque for the closing sum after submitting the probate grant, they sent my father a letter thanking him for sending 'the details of his new address.' This arrived four months after his death. I can only conclude that… Read Full Review

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★☆☆☆☆

“I do not even want to give the post office 1 star!...”

Written on: 23/02/2011

I do not even want to give the post office 1 star! Stay clear customer service adivsors are no good and do not do what they say they will. opened account start of feb, supposed to doc's 3 - 5 working days, end of feb now no documents, 3 phone calls and 1 complaint later, still nothing!… Read Full Review

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★☆☆☆☆

“I have an instant saver with the Post Office, They...”

Written on: 11/01/2011 by duncandunnit (3 reviews written)

I have an instant saver with the Post Office, They give you an instant saver card so you can use an ATM. They say you are allowed to use the card for 6 transactions a year for free, but after that they charge a pound per transaction. Any way, I found since day one, while using the card at sainsbury atm (which sainsbury say they do not charge for this service) I get charged a pound a go by the post office. What a scam.

Also on the post office website, try looking around to see a page that will… Read Full Review

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★☆☆☆☆

“Feel like I dodged a bullet here. I filled in the form...”

Written on: 16/12/2010

Feel like I dodged a bullet here. I filled in the form online and sent off my documents, including the cheque. A few weeks later when I had heard nothing I phoned the call centre. I was informed by the woman I spoke to that they had no record of my application. I repeatedly asked her to check again as I was concerned how all of my personal information had managed to get lost. Half an hour later she still could not find it and was about to put the phone down on me when I asked to speak to a… Read Full Review

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★☆☆☆☆

“i transfered 500 pounds in it. Unfortunately they do...”

Written on: 09/11/2010

i transfered 500 pounds in it. Unfortunately they do not allow to add decimal numbers in the request so i typed 500.00 as you normally would.
THEY TRIED TO WITHDRAW 50,000 from my account!!and i now need to pay for fees from my bank for not having those funds. DISGRACE!!… Read Full Review

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★☆☆☆☆

“10K balance, £6 interest for 12 months! ”

Written on: 06/04/2010

10K balance, £6 interest for 12 months!
Shove it under your mattress… Read Full Review

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★☆☆☆☆

“i put a cheque along with an application form in to my...”

Written on: 25/03/2009 by MARCHPONY (2 reviews written)

i put a cheque along with an application form in to my local post office and heard nothing for 3 weeks "panic had i made a terrible mistake" a few days later i received a letter saying they had received the cheque but no application form and included another one to complete so how did they know my address? cards and pins were all sent together along with duplicate letters 2 of everthing!
what a jumble… Read Full Review

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★★★☆☆

“Let me first state that the current interest rate...”

Written on: 26/11/2008 by docbrown (1 review written)

Let me first state that the current interest rate really isn ' t good, its a variable rate account that follows the Bank of England ' s base rate and at the present that means the rate is low (and may go lower soon) but it is backed by the Irish government, which means if you have a lot of money and the bank went bust you would get 100% of EVERYTHING which is good.
Opening the account is going to be a nightmare because so many people are opening accounts. You get a letter saying it could take… Read Full Review

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★★★★★

“Good rate of interest, very easy to withdraw from any...”

Written on: 07/11/2008

Good rate of interest, very easy to withdraw from any post office up to £1,000 a day. Found the customer services very helpful and I waited no longer than I have with anyone else (about 6 minutes) in the queue. Was expecting delays due to the massive amount of accounts being opened on daily basis due to banks going down, but was very surprised. Staff at my local branch very well trained in answering all the queries that I had. Great rate of interest, backed by up to 80,000 or 100,000 thousand… Read Full Review

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