Post Office Instant Saver Reviews
Latest Reviews
★☆☆☆☆
“Non-existent Customer Service”
Written on: 22/05/2013 by KeithU (1 review written)
I have an Online Saver account which is cumbersome inasmuch as it requires a feeder account and takes 5 days for money to be transferred in or out of the savings account. My main criticism, however, is the complete lack of customer service. I emailed a query to the website 9 months ago (August 2012) and, despite receiving an automated reply promising action within 5 to 10 days, I am still waiting for their answer. Two weeks ago I was unable to transfer money from my Feeder account into my... (read more)
★☆☆☆☆
“Avoid this account!”
Written on: 26/02/2013
Absolutely terrible service with completely incomprehensible procedures and policies. I've spent around three weeks now trying to access my money with no success, and don't appear to be any closer to getting my hands on my own cash. At every point I've been obstructed - each time I think I'm closer to actually withdrawing my money they have thrown another obstacle my way. My account has now been frozen for five days on two occasions for no good reason (any small change to the account... (read more)
★☆☆☆☆
“Appalling - never again”
Written on: 25/07/2012
Post Office paid 2 pence interest on an Online Saver with a balance of between £800 - £4000 over a period of 8 months, and a supposed interest rate of 3.01% gross. Having asked them to check their calculations, it took them 11 weeks to respond that they had identified the interest was incorrect (took me about 2 seconds). They stated the interest was being calculated and would be paid within 10 days, also offered £35 compensation provided I signed a declaration that I would take no further... (read more)
★☆☆☆☆
“beyond awful”
Written on: 20/07/2012 by gramail (1 review written)
From opening the account, to trying to get money out, to trying to get them to acknowledge my mails and letters, to closing the account, every step of the way was dogged by a level of incompetence and obstruction which was so pervasive and multi-layered that it must have been built into the system from the start. I could write a book, but suffice it to say that the catch 22s they create are built into their procedures and no body you can get through to has the power to circumvent them. I've... (read more)
★☆☆☆☆
“POST OFFICE ONLINE SAVER !!!!! DON,T GO THERE! ”
Written on: 24/05/2012
WOULD NOT RECOMMEND , THEY TAKE YOUR MONEY AND ITS A FIGHT TO GET YOUR OWN MONEY BACK , WAIT 5 DAYS THEN WHEN YOU TRY AGAIN , ACCOUNT SUSPENDED FOR 5 WORKING DAYS . ONLINE WEBSITE A MISH MOSH. CALLED 0845 NUMBER FOR HELP , ENCOUNTERED RUDE MAN WITH ONE WORD ANSWERS AND LONG SILENCES , HE DIDNT WANT TO KNOW. PLEASE THINK AGAIN IF YOUR THINKING ABOUT BANKING WITH THEM. WORST ONLINE BANK IVE EVER ENCOUNTERED! (read more)
Gramail's Comment
Written on: 20/07/2012
Agree 100%. I also couldn't get my money out or access my account in any way so decided to close the account. Took nearly 2 months to achieve this, lost track of the phone calls and letters and unanswered mails in that time. They still write to my old address despite 3 reminders that I have moved. Totally incredible that these amateurs are allowed to operate a savings business!
Reply to this comment
★☆☆☆☆
“absolute rubbish,0.1% after signing up for 5%. then...”
Written on: 21/05/2011
absolute rubbish,0.1% after signing up for 5%. then been trying for 3 months to get my money out,first at counter at post office, told i could not remove it there. had to phone and then write still nothing, they throw every excuse not to give it to you. DO NOT PUT ANY MONEY INTO THIS ACCOUNT ITS A RIP OFF ! (read more)
★☆☆☆☆
“Do not, under any circumstances, have anything to do...”
Written on: 12/03/2011 by Doctor of Letters (1 review written)
Do not, under any circumstances, have anything to do with this company. My late father held an account with them, & they repeatedly lied, obstructed & acted with stunning levels of callousness & incompetence, when it came to the probate process. To cap it all, instead of sending a cheque for the closing sum after submitting the probate grant, they sent my father a letter thanking him for sending 'the details of his new address.' This arrived four months after his death. I can only conclude... (read more)
★☆☆☆☆
“I do not even want to give the post office 1 star!...”
Written on: 23/02/2011
I do not even want to give the post office 1 star! Stay clear customer service adivsors are no good and do not do what they say they will. opened account start of feb, supposed to doc's 3 - 5 working days, end of feb now no documents, 3 phone calls and 1 complaint later, still nothing! (read more)
★☆☆☆☆
“I have an instant saver with the Post Office, They...”
Written on: 11/01/2011 by duncandunnit (2 reviews written)
I have an instant saver with the Post Office, They give you an instant saver card so you can use an ATM. They say you are allowed to use the card for 6 transactions a year for free, but after that they charge a pound per transaction. Any way, I found since day one, while using the card at sainsbury atm (which sainsbury say they do not charge for this service) I get charged a pound a go by the post office. What a scam.
Also on the post office website, try looking around to see a page that...
(read more)
★☆☆☆☆
“Feel like I dodged a bullet here. I filled in the form...”
Written on: 16/12/2010
Feel like I dodged a bullet here. I filled in the form online and sent off my documents, including the cheque. A few weeks later when I had heard nothing I phoned the call centre. I was informed by the woman I spoke to that they had no record of my application. I repeatedly asked her to check again as I was concerned how all of my personal information had managed to get lost. Half an hour later she still could not find it and was about to put the phone down on me when I asked to speak to a... (read more)
See next 10 reviews
Showing 1 - 10 of 25 Reviews
★☆☆☆☆
“i transfered 500 pounds in it. Unfortunately they do...”
Written on: 09/11/2010
i transfered 500 pounds in it. Unfortunately they do not allow to add decimal numbers in the request so i typed 500.00 as you normally would.
THEY TRIED TO WITHDRAW 50,000 from my account!!and i now need to pay for fees from my bank for not having those funds. DISGRACE!!
(read more)
★☆☆☆☆
“10K balance, £6 interest for 12 months! ”
Written on: 06/04/2010
10K balance, £6 interest for 12 months!
Shove it under your mattress.
(read more)
★☆☆☆☆
“i put a cheque along with an application form in to my...”
Written on: 25/03/2009 by MARCHPONY (2 reviews written)
i put a cheque along with an application form in to my local post office and heard nothing for 3 weeks "panic had i made a terrible mistake" a few days later i received a letter saying they had received the cheque but no application form and included another one to complete so how did they know my address? cards and pins were all sent together along with duplicate letters 2 of everthing!
what a jumble
(read more)
★★★☆☆
“Let me first state that the current interest rate...”
Written on: 26/11/2008 by docbrown (1 review written)
Let me first state that the current interest rate really isn ' t good, its a variable rate account that follows the Bank of England ' s base rate and at the present that means the rate is low (and may go lower soon) but it is backed by the Irish government, which means if you have a lot of money and the bank went bust you would get 100% of EVERYTHING which is good.
Opening the account is going to be a nightmare because so many people are opening accounts. You get a letter saying it could...
(read more)
★★★★★
“Good rate of interest, very easy to withdraw from any...”
Written on: 07/11/2008
Good rate of interest, very easy to withdraw from any post office up to £1,000 a day. Found the customer services very helpful and I waited no longer than I have with anyone else (about 6 minutes) in the queue. Was expecting delays due to the massive amount of accounts being opened on daily basis due to banks going down, but was very surprised. Staff at my local branch very well trained in answering all the queries that I had. Great rate of interest, backed by up to 80,000 or 100,000... (read more)
☆☆☆☆☆
“3 year Post Office growth bond matured on 30 September...”
Written on: 05/11/2008 by rosyrose (1 review written)
3 year Post Office growth bond matured on 30 September 2008. This is joint name with my husband. He died on 15 September 2008, so contacted the Post Office with letter of intent and death certificate etc. at the end of September. Post Office returned all the relevant documents to me together with pin number so that I could access my bond details over the telephone. This is the only cash I have. My husband was disabled and we have no savings apart from this. I have an outstanding funeral... (read more)
★☆☆☆☆
“I applied three weeks ago and they got my money now...”
Written on: 10/10/2008 by pg2mcc (1 review written)
I applied three weeks ago and they got my money now but until now still did not get the welcome pack etc. I phoned several times and you are just put on hold for a long time. THIS IS NOT GODD! So I will write them a letter to cancel my application and get my money back.
I will stick with my Nationwide who has been excellent so far.
Forget them, if you want to be able to sleep in peace.
(read more)
☆☆☆☆☆
“They have managed to sap any remaining confidence I...”
Written on: 03/10/2008
They have managed to sap any remaining confidence I had left in the banking system. Closed the account 8 weeks after opening it and switched to Icesave. I least they have the courtesy to answer the phone. (read more)
☆☆☆☆☆
“I found it difficult to access your account once you...”
Written on: 30/09/2008 by jbrowse (1 review written)
I found it difficult to access your account once you give them your money. So far this week I have spent over an hour on hold to them just trying to activate my account. The customer service levels are awful! (read more)
☆☆☆☆☆
“Opened account at PO on 16 August with £500 prior to...”
Written on: 23/09/2008 by sheerdelight (1 review written)
Opened account at PO on 16 August with £500 prior to depositing large lump sum from maturing policy. 23 September. Have received various correspondence but no welcome pack or deposit slips. Cannot lodge more funds. Cannot get through by phone. What a waste of time and effort. Have spent a fortune on 0845 number trying to get through. All to no avail. (read more)
See next 10 reviews
Showing 11 - 20 of 25 Reviews
☆☆☆☆☆
“Think carefully before depositing, if you want to have...”
Written on: 09/09/2008 by apfp5 (1 review written)
Think carefully before depositing, if you want to have immediate access to your money. No good points so far, apart from the potential interest of 5.75% should you ever be able to access it. (read more)
☆☆☆☆☆
“After 6 months of struggling with my Post Office...”
Written on: 02/09/2008 by bashstreetkid (20 reviews written)
After 6 months of struggling with my Post Office savings account, I've closed the account. I didn't know if there were currently huge difficulties in granting on-line access, so the only way you can transact is by phone (difficult to get through) or by card (impossible if you live in a rural area). I'm pretty financially astute but even I can't deal with these folks. (read more)
★☆☆☆☆
“I advise you to look elsewhere if you want access to...”
Written on: 21/06/2008 by mr robert paul
I advise you to look elsewhere if you want access to your money. Unfortunately it seems hard to get your hands on your money. I have been trying for a week to get funds sent directly to my bank account. After being promised a bacs transfer which did not happen and a chaps transfer on friday, I still have not had the money paid into my bank account. I could not collect the car I was due to buy this weekend and have had to extend my old cars insurance for another week. I still have no idea... (read more)
☆☆☆☆☆
“On four occasions they messed up the paperwork over...”
Written on: 09/11/2007 by elmbeard (4 reviews written)
On four occasions they messed up the paperwork over identity verification despite all the correct documents being produced at two separate Post Office counters. Customer Service comprises a lot of jobs worths who are incapable of making a decision and will not put the customer through to anyone who can. Most seriously, they cashed a cheque for a large amount of money, and then told me after six weeks that if the account application failed, I would lose interest on the money sitting in... (read more)
★★★★★
“I went to my local post office in Main street, Bangor,...”
Written on: 06/10/2007 by bonkers12
I went to my local post office in Main street, Bangor, Northern Ireland and the girl there explained it in great detail and in words that I understood none of this jargon you get at the bank. Very helpful and I couldn't be happier now I know my money is getting a good interest rate and if I need my money I can get it any time. (read more)
overview
MoneySupermarket
Top 5 Savings Accounts
To calculate the top 5's we take the following factors into account:
Top 5 Savings Accounts
To calculate the top 5's we take the following factors into account:
• All the star ratings the company/product has received,
• The number of reviews
• How recent the reviews are
As rated by real users
-
1. FirstSave www.firstsave.co.uk
9 reviews read latest review -
2. ING Direct Savings Account
20 reviews read latest review -
3. Halifax Savings Account
4 reviews read latest review -
4. Halifax Plc Web Saver Extra
2 reviews read latest review -
5. AA Internet Extra
2 reviews read latest review
Hot Stuff in
Latest Reviews in Savings Accounts
-
Post Office Instant Saver
"Non-existent Customer Service" Read More
-
Post Office Online Saver
"Rubbish service !" Read More
-
ING Direct Savings Account
"Utterly stupid bank rules, stu..." Read More
-
Islamic Bank of Britain Deposit Account
"Great for savings account!" Read More
-
Santander eSaver
"Great rate, lousy service" Read More
Latest items in Savings Accounts
Bella22's Response to gramail's Review
Written on: 22/02/2013
Same experience as you and i rate them a nightmare, they take no notice of letters or phone calls and the post office who open the account for you and take your savings want nothing to do with it! still trying to get them to close the account for me and to reinburse me the money. I have had to get the financial ombudsman onto them. IF YOU WANT MY ADVISE IF YOU WERE THINKING OF OPENING AN INSTANT SAVER WITH THEM SERIOUSLY RECONSIDER IT!