Powerhouse-Fitness www.Powerhouse-Fitness.co.uk/Fitness Reviews - www.powerhouse-fitness.co.uk

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★★★★☆
3.8 / 5
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Latest Reviews

★☆☆☆☆

“Worst customer service I've had in 30 yrs”

Written on: 01/06/2015 by Codster (1 review written)

Lies upon lies over the telephone, was dispatched then told not dispatched, took a week for 1 out of 2 items to be delivered after I escalated a paypal claim. Escalated again after being lied to again about missing item and refund of postage. Cavalier attitude is unbelievable. Still awaiting on missing item. If you really want to buy from these guys then do for the free delivery, the order by 1pm for express delivery for £7.99 is a complete rip off… Read Full Review

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★☆☆☆☆

“Worst customer service ever!!!!!!!!!!!”

Written on: 28/04/2015 by Fukamachi (1 review written)

Worst experience ever, charged me on a set dumbbells (£220) but did not deliver the item as advised. Called up their customer service and was told my bank information was incorrect. If it was then how did you manage to charge me? Cancelled my order and requested a refund which took 3 weeks to process but was advised within 5 working days. After numerous complaint calls and emails, my only reply was from Jayne Crawford (customer service) "Sincere apologies in the delayed response. We are… Read Full Review

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★☆☆☆☆

“worst customer care in the world”

Written on: 20/03/2015 by davwil (1 review written)

Ordered an exercise bike from them but trip reader developed a fault. Despite a long list of e-mails and solicitors threats they still do not reply. Do not buy from this company because if anything goes wrong you will not get any satisfaction from their "customer care section". More like "lack of customer care section". Be warned, just look at numerous review site to see how poor they are… Read Full Review

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★★★☆☆

“In Store Sales Team are Fab - All else is awful !!”

Written on: 16/02/2015 by FurnitureDirectLtd (1 review written)

The lads in the shop are spot on, really helpful and pleasant, but beware, if for any reason something goes wrong, i.e. delivery doesnt turn up etc the customer service side of this business is awful, they only have an answerphone on the customer service number and they WILL NOT ring you back, you can email all you like and you wont get a reponse and unfortunately the head office tell the lads in store not to chase things up for you because its the job of customer serivce, so the lads instore… Read Full Review

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★☆☆☆☆

““DO NOT BUY FROM POWERHOUSE FITNESS ””

Written on: 09/02/2015 by angry23 (1 review written)

I wish I found this review site before I ordered from Powerhouse-Fitness, but i ordered from www.bodymax-fitness.com which is Powerhouse-Fitness. Item was not instock and the website did not tell you stock levels. My Guest is that they don't carry and stock. Placed my order 4 weeks ago and still have not received it. Customer Service won't answer calls, messages or emails. Can only get through by calling Sales. I've spoken to several people who have promised to call me back or have fobbed me… Read Full Review

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★☆☆☆☆

“AWFUL”

Written on: 03/02/2015 by IvyTucker423 (1 review written)

My experience mirrors many review on this site. Customer Service won't answer calls, messages or emails. Can only get through by calling Sales (for obvious reasons). Was told twice that they would look into the order and call back. They didn't. Was told twice that it had been despatched. It hadn't. Was told twice that it would definitely be despatched that night. It wasn't. I still haven't received my order … Read Full Review

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★☆☆☆☆

“Terrible after sales”

Written on: 27/08/2014 by JohanVdMerwe (1 review written)

I've ordered 5 products from the company on their express delivery option, but for the one product (barbell set) they never delivered the bar. Since then, I've phoned them 6 times over 3 days to get an update on this. Everytime a rude person promises a call back once they have news from the courier. Once the phone was put down in my ear after pick up. Does not seem that they are willing to resolve this problem, and they and the courier are blaming each other for the mistake. Now there is only… Read Full Review

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★☆☆☆☆

“Do not order anything off these people”

Written on: 18/06/2014

I placed 2 orders with powerhouse fitness. The first was for a number of items of gym equipment. I paid for express 5 day delivery. I heard nothing regarding the delivery after placing my order and had to chase this company for a week in order to arrange the delivery. Once the delivery arrived the spinning bike was missing the free computer that it was meant to come with. I contacted powerhouse and was told that they don't actually have any computers in stock and may not have them for many… Read Full Review

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★☆☆☆☆

“Stay away”

Written on: 09/06/2014 by KennaHutchinson (1 review written)

delivery and customer service is the worst ever you have been warned!!!!!… Read Full Review

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★☆☆☆☆

“WORST SERVICE - STAY AWAY”

Written on: 31/03/2014 by KierraMunn204 (1 review written)

POWERHOUSE FITNESS HAS THE WORST, AND I MEAN THE WORST CUSTOMER SERVICE EVER. CONSIDERING THEY ARE SELLING TO CONSUMERS, THEY HAVE NO SENSE OF 'SERVICE' WHATSOEVER. I would NOT buy from this company, save yourself time, effort and some headaches and buy from a reputable company, WHICH POWERHOUSE FITNESS IS MOST DEFINITELY NOT. … Read Full Review

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★☆☆☆☆

““POWERHOUSE IDIOTS” INCOMPETENT & PATHETIC...”

Written on: 28/01/2014 by einstein2 (1 review written)

POWERHOUSE FITNESS ARE THE MOST INCOMPETENT IDIOTS ON THE PLANET! I ORDERED A TRAP BAR FROM THEM AND THEY SENT A DEFECTIVE RUSTY PIECE OF SCRAP METAL. I COMPLAINED AND THEY OFFERED A £10 REFUND SO I TOLD THEM TO COLLECT THIS RUBBISH AND REPLACE IT WITH A NEW BAR IN ACCORDANCE WITH WHAT I HAD PURCHASED. THEY EVENTUALLY COLLECTED AND THEN REPLACED WITH A COMPLETELY DIFFERENT BAR! I ONCE AGAIN TOLD THEM TO COLLECT AND REPLACE WITH THE CORRECT BAR! THEY AGAIN COLLECTED AFTER ALMOST A MONTH HAD… Read Full Review

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★★★★★

“weight lifting gear”

Written on: 24/11/2013 by chela (1 review written)

I am over the moon with my purchase and the price i paid for it!! Can not wait to continue to build my gym with the help of powerhouse fitness:) Ill inform my friends and clients where i shopped for my equipment when they come to train with me! I was really happy with the selection of products on offer, i found it hard to make a choice as i wanted one of everything:) I will be visiting the site again very soon as i have my eye on my next order already!! Thank you… Read Full Review

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★★★★★

“Best prices online ”

Written on: 14/11/2013 by Stuartb1200 (1 review written)

Found website whilst googling an item I required and found powerhouse in the search! I have now placed my second order in 2 weeks, website easy to use, even stores stuff in your basket and emails you if you haven't checked out, saves searching again! I buy online a lot due to my location and prices are great have compared to my usual suppliers and I won't be ordering from them again! Good quick delivery service, keep up the good work and bargain low prices!!!… Read Full Review

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★★★★★

“Quick, Easy, Simple”

Written on: 13/11/2013 by RichCowell (1 review written)

Great service, great prices. Only just discovered Powerhouse Fitness, but will be using them again in future. Huge range of products all at great prices, far cheaper than my previous supplier… Read Full Review

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★★★★★

“Excellent choice and customer service”

Written on: 21/10/2013 by dinku (2 reviews written)

Very easy to order and the finance application was a breeze to apply and got an instant decision. the customer service is very helpful and polite as well. You are spoilt for choice with the incredible variety of fitness equipment available and at very discounted rates as well. Would definitely recommend without any hesitation. Delivery is very quick which is an added bonus. … Read Full Review

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★★★☆☆

“cost ME a packet!”

Written on: 16/10/2013 by wrightstuff (1 review written)

even tho my delivery address was confirmed by email as my uni address,my order was sent to my home, resulting in an extra £13 in postage,making this too expensive… Read Full Review

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★☆☆☆☆

“worst customer service ever!!!!”

Written on: 07/10/2013 by kieran96 (1 review written)

Ordered a programmable climber. Estimated delivery time 4-6 weeks. 2 months later still waiting after a day and a half lost work time. First delivery slot, i shouldnt have been told as it hadnt gone out for delivery. Second slot, well they dont actually deliver on a saturday. Third attempt, it'll be with you first thing. 8 o clock they rang to say they would be 6 and a half hours. Had to book more time off. They rang again to say it would be 2.45pm. At 3 o clock they rang to say it would be… Read Full Review

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★★★★★

“Olympic Set”

Written on: 27/09/2013

Not had item delivered yet but only ordered 2 days ago. The process was quick and easy as was the confirmation. I have used power house before and had excellent service then.I will use the company again and would certainly recommend them… Read Full Review

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★★★★☆

“Very good. ”

Written on: 18/09/2013

I ordered an Infiniti Rower, having reviewed it and prices elsewhere online, Powerhouse were the cheapest and the site was incredibly easy to use. Items were ordered on a Saturday and delivered on the Tuesday ( optional Express Delivery ). The Rower itself was very easy to assemble seems very sturdy and well made, a great piece of kit. I would have given 5 stars but I was unable to track the order and the item was delivered unexpectedly, also I did not receive a response to an email, minor… Read Full Review

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★★★★★

“plain and simple”

Written on: 17/09/2013

One of the easiest web sites I've used. No trying to encourage you to add more to your basket, you simply buy what you want. Order process so easy and hassle free. Would recommend anyone to use these guys. I liked the easy categories menu… Read Full Review

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