Brook Street www.brookstreet.co.uk Reviews
Latest Reviews
★★★★★
“Love the Bristol Team”
Written on: 13/05/2013
This is probably the best agency I have ever registered with. Friendly staff who Are always available and clearly know their stuff. I would reccomend them above any other agency. (read more)
★☆☆☆☆
“Absolute Waste of Time and Energy-STAINES BRANCH”
Written on: 29/04/2013
What a shower this lot are....unprofessional, never return phone calls or emails and when asked to speak to Manager, she's never available. I'm amazed this company is still trading...if you value your time and energy, not to mention your integrity...avoid this lot like the plague...go elsewhere. (read more)
★☆☆☆☆
“Unprofessional”
Written on: 17/04/2013 by san7050
The most unprofessional and rude staff. worst agency experince ive ever had, never knew agencies can be this rude..wow they need to work on their staff before they do anything else staff was so rude, and so loud, i will never ever go and even bother registering with them. Dont think they have any decent jobs anyway so a complete waste of time. (read more)
★☆☆☆☆
“I have dealt with two different branches of Brook...”
Written on: 13/04/2013
I have dealt with two different branches of Brook Street. Both times I have been accepted in an unwelcome manner. The 'boss' at one of the branches was very rude, abrupt and inconsiderate. As one can imagine, this is not what is expected when looking to find a job. I was treated with disinterest and disrespect and felt looked down upon. I haven't been the only one to complain about their unwelcome service, I have heard from many of my friends and family that they have experienced the same... (read more)
★☆☆☆☆
“Brook Street - Doncaster”
Written on: 13/03/2013
I received a call from 'Shall remain anonymous' at Brook Street, he had called me about a job I was interested in only to tell me that I was not suitable due to lack of experience, however there was a part time position at the same place 20 hours that was available. If I don't have enough experience, why are you offering me a job that is way below my pay grade and the same as the full time one? Complete waste of time and energy. Steer clear if you can't tolerate stupidity... (read more)
★☆☆☆☆
“The worst ive dealt with by far...”
Written on: 05/03/2013
After applying for a role on online, i was quickly called by the agent at the Leeds office who took my further details and wanted to put me forward for the role, after hearing nothing for a few weeks - it seems they don;t bother to call you - they text you to ask you to ring, agency never there in afternoons / lunch periods (which is when most people call isn't it). Grammar in email shocking. I was finally sent a text to call them on a Monday, where i was told i was to have an interview in... (read more)
★☆☆☆☆
“Nightmare ”
Written on: 30/01/2013 by FastTrackCrap
Brook Street are by far the worst recruitment agency to work for. And the lady's working there are Stuck up Snobs! I ask for warehouse or retail work they offer Cleaning positions. When i turn that down they send me a P45. Also every warehouse or cleaning job you do regardless of what it is you'll never get paid more than the minimum wage. Even if you work in a Freezer of an ice cream factory for 9/10 hrs!! (read more)
★★☆☆☆
“friendly but....”
Written on: 22/11/2012 by Moseley14
The staff were really friendly so this can not be faulted. However, without acting like a 'snob', the work I was offered as a graduate with a first class degree was just farcical. Cleaning offices, washing dishes in kitchens, and wrapping presents and the such in warehouses... I know that in this current time no one is entitled to walk into any wonderfully paid job but the jobs offered were well below what I wanted. Furthermore, after turning down certain jobs I would get offered the same... (read more)
★☆☆☆☆
“Brook Street- Cardiff worst ever ”
Written on: 08/11/2012
My story with Brook Street is long. I registered with them a year ago, I specified what I want to do, but they did`t care. They offered me a job month later, just before a Xmass.... pushing trolleys in Tesco !!! Then just month ago, after a year of silence just before end of contract they rang me to say they have a job for me. I went for interview, I got it - it was okay, nothing special 7 pounds per hr. I had to wait for a crime check as it was HR department and after weeks of waiting they... (read more)
★☆☆☆☆
“Brook Street,what can I say,of late,amateurish and...”
Written on: 31/10/2012
Brook Street,what can I say,of late,amateurish and incompetent service.We have had Brook Street temps under our employ and all but a few were well under standard,unvetted,underskilled and plain just unproffesional with punctuality and attendance.The branch involved has been caught out several times for overcharging,seem to lack control over their temps and have don't have much regard over AWR as they do not have a clue as to how to approach and prove what their employees are actually... (read more)
See next 10 reviews
Showing 1 - 10 of 35 Reviews
★☆☆☆☆
“Worse experience ever”
Written on: 18/10/2012
After being made redundant earlier in the year, I frantically put all my time into finding a new job. I had no luck until the very last day at my previous company when I got a call from Brook Street. They informed me that they had found a temp position for me and I could start Monday. Everything started well and I was happy to welcome the change from monthly to weekly payments. Brook Street even has a process that adjusts your tax so that your take home pay is more (I expect this is because... (read more)
★☆☆☆☆
“rubbish”
Written on: 14/09/2012
Complete cretins really. I phoned 20 different agencies today and everyone was polite enough. Apart from Brook Street. The Irish woman is snooty, argumentative, smug, belittling, demeaning and most likely has some kind of hedgehog stuck up her butt. (read more)
★☆☆☆☆
“Very bad candidate experience”
Written on: 10/09/2012
Agree with the negative comments on this website. I am in the HR profession and now I know what their candidate experience is like, I will never consider Brook Street for our recruitment needs. Was contacted about an HR position by Brook Street, Hammersmith. Sounded very interesting, though was given contradicting information about the Company from different people. They asked me to come to register with them as soon as possible as they were keen to recruit, so took some time off work to... (read more)
★☆☆☆☆
“So unprofessional!!!!!”
Written on: 15/07/2012
I had the worst experience of recruitment agencies with Brook Street in Watford. On each occasion I phoned the agency for a particular job, I was given contradicting information about registration, only to be told on the 4th or 5th attempt that the job was not available anymore. This coupled with rudeness and unprofessionalism from the agents. Absolutely terrible!!!! Keep away.... (read more)
★★★★☆
“Best of the bunch”
Written on: 14/07/2012 by Pennstreet (1 review written)
I've registered with several agencies off and on over the years (usually) when I'm between jobs, and Brook Street is the only that comes through for me. I recently found myself out of a job and so I had to reregister with Brook Street as well as the other usual suspects. Not one of the others has bothered to get back to me(Reed is the worst), and when I do get them on the phone they are rude and dismissive. Just as I thought, BrookStreet came through for me and found me a temporary job... (read more)
★☆☆☆☆
“Bad Recruitment Agency! Waste of Time”
Written on: 11/07/2012
Was told to come in to the Streatham branch on Wednesday last week for a job starting on the Friday. Its now the following Wednesday and I have called them over 5 times since to find out about when to start this job and have still not been told. They are a bad agency and a waste of time. I drove all that way for NOTHING! (read more)
★☆☆☆☆
“Brook Street - Peterborough, Never Again”
Written on: 25/06/2012
Having been out of work for 4 months I started looking further afield from my home address considering relocating for work, as many other people are having to do in this current climate. I came across Brooks Street through CVLibrary advertising a position for Admin Assistant in Cambridge, starting as soon as possible working until September with extension likely. I contacted them directly regarding the position. I contacted the consultant dealing with the position and she requested that I... (read more)
★☆☆☆☆
“Poor service - Guildford”
Written on: 05/05/2012
Wish I'd read reviews before visiting them. Didnt seem interested in finding work for me of any substance but rather a day here and there. Never got back to me when I left messages, emails etc. Put no real effort in and was generally a waste of time. As a plus the staff were friendly, but would avoid if I had my time over. (read more)
★☆☆☆☆
“Waste of Time”
Written on: 19/04/2012
Having read all the bad reviews and actually being warned against Brook Street I decided to give you the benefit of the doubt and give you a chance. I was actually approached by a member of staff from the Manchester office on the Monday 26th March from your Manchester branch via CV Library, for an 'urgent' position in Salford, which sounded interesting. She asked me to come into the Manchester office to register so I could be put forward for the position, I said I could make it on the... (read more)
★☆☆☆☆
“Pro: If you register in their website, they will get...”
Written on: 15/04/2011
Pro: If you register in their website, they will get back to you.. unlike some of the agencies.. they got back to me within 3 days asking about what jobs I'm looking for.. etc. so far so good? nah
Cons: I wouldn't recommend this recruitment agency. The consultant who spoke to me was rude and cold. She sounded fed up of speaking to jobseekers and wasn't really interested at all. Fail recruiters.
(read more)
See next 10 reviews
Showing 11 - 20 of 35 Reviews
★☆☆☆☆
“The manager of the Portsmouth office does not respond...”
Written on: 13/04/2011
The manager of the Portsmouth office does not respond to emails, nor does their new 'temps' person. The manager has openly slagged off an ex-member of staff, saying that she was a 'little all over the place'. This ex-member of staff is still in contact with me and still looking for jobs for me, so she's way above anything that the manager can offer.
On numerous occasions, Brook Street have lost timesheets, entered incorrect hours or pay and rather than apologising for it, the manager just...
(read more)
★☆☆☆☆
“Would not recommend to anybody.”
Written on: 18/02/2011
Would not recommend to anybody. (read more)
★☆☆☆☆
“They are one of the worst out there...rubbish at...”
Written on: 05/11/2010
They are one of the worst out there...rubbish at finding people work, and rubbish to permanent staff if your face does not fit. Some of the senior management and Directors really think they are something special. Don't waste your valuable time with them. (read more)
★☆☆☆☆
“My experience with brook street was terrible. After...”
Written on: 25/10/2010
My experience with brook street was terrible. After arriving at the watford branch I had to fill numerous
Forms before I could even talk about the job. She seemed to know a lot about the jobs on offer
And she said she would call me for work. Five days went with no reply so I phoned the agency asking
For work and they wiped me of the system, saying that they tried to phone, however I had no missed calls
and I'm sure I gave them the right number and e mail. After they where rude on the phone...
(read more)
★★☆☆☆
“My experience with Brook Street has sadly been an...”
Written on: 19/10/2010
My experience with Brook Street has sadly been an entirely negative one. I signed up with the company a matter of months ago.
The process of signing up was very disorganised and it took a great deal of prompting to get anything done. This entailed a number of phone calls and visits to the branch.
Following this painstaking process actually being considered for work seemed to take an inordinate amount of time and required further promting.
The work placements i was offered were of a very...
(read more)
★☆☆☆☆
“Because these agencies promise you work, waste your...”
Written on: 09/08/2010
Because these agencies promise you work, waste your time and money on travel and then never bother to contact you.
(read more)
★☆☆☆☆
“I worked for Brook Street as a permanent member of...”
Written on: 05/08/2010
I worked for Brook Street as a permanent member of staff within the company. When I started with the organisation I loved it and was treated well and made an inpact financially straight away and my team went from strengh to strengh, however unfortunately the directors changed as did the MD and that is when it went downhill FAST !If your face did not fit with the MD you knew about it especially if you had not been there when he was a manager or divisional manager, he would be openly... (read more)
★★★★☆
“The Woking Branch is a great recruitment agency. The...”
Written on: 13/07/2010
The Woking Branch is a great recruitment agency. The have always strived to find me work and always keep me updated on the current employment situation. The staff are very friendly and proffessional and they have continually supported me through difficult times.
They really are the best recruitment agency in Woking!
(read more)
★☆☆☆☆
“The Belfast branch are useless. They got my name wrong...”
Written on: 22/06/2010
The Belfast branch are useless. They got my name wrong when they phoned me to come in and register. I had to take the day off work to register, as I had to drive about 150 miles to do so. They then expected me with only a few hours notice, to take a second day off work and drive back up the next day to interview! They were unfriendly and unhelpful. Avoid at all costs. (read more)
★★★★★
“Brook Street in Newport Wales were brilliant. I had...”
Written on: 15/02/2010
Brook Street in Newport Wales were brilliant. I had previously worked as a Business Manager with 40 staff under me so didnt expect to be dismissed so flippantly by nearly every other agency in Newport.All other agencies did was tell me to email a cv and then never got a response from them! Brook Street staff were honest, polite and found me well paid temp work that whilst I was looking for permanent employment. The other agencies were rude, unwelcoming and not deserving of the reputations... (read more)
See next 10 reviews
Showing 21 - 30 of 35 Reviews
★☆☆☆☆
“I recently went for an interview at Brook Street to...”
Written on: 11/02/2010
I recently went for an interview at Brook Street to become one of their consultants and run the 'Temp Desk' The manager in fact sent me an automated email with regards to this position which was good..however when I called in to find out more about this, it's like she didn't even know who I was..it was quite strange really!?
Then to stall me whilst she was obviously looking through her system she said she'd been trying to contact me for ages, though she had my current contact number and...
(read more)
★☆☆☆☆
“As a company who use agency staff I would not...”
Written on: 15/12/2009
As a company who use agency staff I would not recommend Brook Street as they are one of the worst we have used. They are unorginised and show little customer care skills - avoid. (read more)
★☆☆☆☆
“We feel they sent us inappropriate candidates, they...”
Written on: 13/05/2008
We feel they sent us inappropriate candidates, they sent a lot of them which seemed to be in an effort to secure ownership of as many potential candidates as possible in case other agencies sent them or from personal applications, on the premise that they got their CVs in first and this they feel legally make them Brook Street supplied. We felt the quality of candidate matching with Job requirements was poor. In our opinion they offered a very poor service and we will not use them again. I... (read more)
★★★★★
“I would say if your looking for employment drop in to...”
Written on: 06/12/2007
I would say if your looking for employment drop in to Birmingham branch and they will be more than happy to help. (read more)
☆☆☆☆☆
“I wouldn't recommend using Brook Street. Last time I...”
Written on: 14/09/2007 by reviewguy (1 review written)
I wouldn't recommend using Brook Street. Last time I registered they had horrible flickering strip lights in the room where you take your copy typing test, which gave me a headache. The staff were unfriendly, and make you wait for ages to talk to someone, while they all sit and chat to one other. They never told me I could register online so I had to spend even more time in the torture chamber. I felt like cattle, being herded through. They never called me with any work either. (read more)
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