Written on: 04/12/2013 by AmazonBlonde (2 reviews written)
Nov 25, 2010 Saville Row. Called 30 minutes ahead from Victoria stn. during vacation, Spoke to a store rep. I made sure she understood that I was on vacation, time was limited and it would cost me a cab ride from the Victoria line station (10 pounds = $17.00 USA), and so it wasn't worth our visit, if they didn't have my hard-to-fit size before we headed out. Asked if had equestrian style boots to fit a size 11 (English 9, European 42) narrow foot that pronates with narrow ankles and heels,... (read more)
Written on: 29/11/2013
Do NOT shop here as a U.S. customer unless you are willing to pay $73 to return your boots. In addition to the $20 charged by Duo, I got slapped with a $53 customs bill from DHL. I called to complain at Duo and they said that they mention on their web site that customs fees might apply! I online shop from overseas a lot and this has not happened before. (read more)
Written on: 27/11/2013 by KARP (1 review written)
I am not surprised to see lots of bad reviews here. My Duo boots did not even last 1 day before the leather came of the heels and they looked like an old pair of boots wrinkling badly at the ankle. Duo try to tell me that it was my fault. That I should be careful when wearing them and that the fault was down to lack of maintenance. As I wore them for 1 day sitting in a meeting that is a joke. they then tried to charge me for new heels. then they offered to fix the heels. 5 weeks later they... (read more)
Written on: 08/11/2013 by Shonamac (1 review written)
DUO must stand for (DON'T U ORDER)!!! I have recently found the DUO web site and thought GREAT found a company that makes boots for all. I ordered on the 25/10/13 and boots were dispatched on 28/10/13 it's now 7/11/13 and boots are still in transit. I reordered boots ON 4/11/13 and was told they would be express delivery (NEXTDAY) It's now 8/11/13 and still waiting... (read more)
Written on: 04/04/2013
De schoenen zijn behoorlijk prijzig, maar dat hoeft geen probleem te zijn als je dan kwaliteit krijgt. Bij Duo zal ik echter nooit weer iets bestellen. Op schoenen van honderddertig euro zit een zooltje van vier milimeter dik. Heel krakkemikkige riempjes, en lijmresten op de schoenen. Echt rotzooi. (read more)
Written on: 29/03/2013 by Sdhudson (1 review written)
I read a few of the other reviews on this website and they said poor quality and service which worried me. I received my boots a couple of weeks ago and they have been fantastic, the quality is amazing and the staff were very helpful. I ordered the boots on the website and they arrived the next day! I will definitely be ordering another pair. (read more)
Written on: 21/03/2013 by 119JSL (1 review written)
I have had my boots for just over a year and they are falling to pieces. The last straw was when the zip broke. They were sent back to the workshop and i had to really haggle to ensure the repairs were done free up charge - at first I was asked to pay £55, a third of the original price of the boots! The manager tried claiming that zips were 'maintainable parts', but this is no excuse for a product failing within 13 months. If better zips had been put in, then they would not need to be... (read more)
Written on: 25/02/2013
Very disappointed with the cut and tailoring of the boots. The width of the boots between the UPPER ankle and LOWER calf is at least 1½-2 inches too wide. This causes the zip to fray and become detached. It reduces the shelf life of the boots from 2-3 years to 2-3 months. Very unimpressive and notably a problem experienced by a number of customers. It is irritating as the rest of the boots – the upper calf, lower ankle fitting and quality of leather is perfect. I have purchased at... (read more)
Written on: 08/02/2013
Wore the boots 4 times before I noticed the lining had come away and the stitching was coming undone. When I contacted them about this I was told that due to the age of the boots I would have to pay for the repair and postage. Outrageous. They conceded this but then took a very long time to do the repair and then sent them back to the billing address rather than the postal address. When I looked at them I saw they weren't properly repaired. I had to chase them up constantly. The notion... (read more)
Written on: 21/11/2012
After years of being turned away from regular shoe shops and arguing with sales assistants that no a size 8 won't fit, no I don't want men's shoes or shoes that are 50 years to old for me Duo is amazing. I really really struggle to find shoes and more so boots to fit my extra wide feet. I've had nothing but happiness from all my duo shoes! Just wish that there were still pairs left when I get around to ordering. Yes you pay more for these shoes but they are worth every last penny as they are... (read more)
Written on: 12/11/2012
Because my calves are on the smaller side, I have always had problems finding boots that fit well. Then I found Duo where one can actually order by specific calf size. Great Fit - Selected a really good looking pair of boots. Measured my calves...on the smaller side, 33cm. Boots did not come in 33 so I went with a 34cm top. It's the perfect size. Still snug enough without pants/trousers tucked in, but large enough to tuck them in. Fast Delivery - Placed the order late Tuesday night. Boots... (read more)
Written on: 22/10/2012
I've ordered countless pairs of Duo boots lately and quite honestly have spent a fortune sending them back. It's such a shame Duo don't supply a free returns label like Boden or any other slightly higher market brand. I daren't post them back normal post or I'd worry they'd go missing. Talking quickly of posting - their packing is dreadful with just one sheet of tissue paper. The boots bounce around and rub on the sides of the boxes leaving black scuff marks. I am a slim calf (34-36)... (read more)
Written on: 20/10/2012 by Cutieerica (1 review written)
I am sorry, this website and company is my go to place for nice quality wide calf boots. Customer service is quick and friendly and the shipping: three days to get to the states!!! I have over 10 pairs of duo boots, never had to return them, never had a zipper break or resole my boots. I don't wear them everyday so the life span is long. I live Duo and will continue to do business with them! Bravo. (read more)
Written on: 09/02/2012
I have tried for several years on and off to buy a pair of Duo boots as I had one pair (10 years ago) which was great. Since then I have ordered and had to send the boots back several times (at an approx £8 cost to myself) due to poor fit. I ordered a pair of boots a few days ago and got a text yesterday saying they were on their way. I phoned an excuse into work so lost a day's money as I am temping and then at the end of the day they said 'data received no boots'. I wrote an email this... (read more)
Written on: 01/02/2012
The boots leaked immediately. Duo said that they were fashion boots not to be worn in the rain! I had only walked from the taxi across the road to my house. Getting a refund was extremely stressful even after emailing the CEO, we had to have a full blown and noisy argument with the Manageress of the Covent Garden Branch Don't bother telephoning customer services go back to the store but be prepared for a fight. This company ignores the Sale of Goods Act. (read more)
Written on: 15/01/2012 by Sejal (1 review written)
I have skinny calves and these boots fitted perfectly. Customer service at the store was good and they arrived within 6 weeks as I was told. Unfortunately, one zip broke within the year and I not only paid for special delivery back to the store, I was told due to wear and tear I had to pair for repair and return postage. Now it was only one zip broken, the heels was wearing within a few months, I work full time and cannot wear them to work, did not wear them for a few months over summer... (read more)
Written on: 28/12/2011
I ordered a pair of black boots. I followed DUOs guidelines - but the boots arrived and were so small in the calf that they cut my circulation off. I had to return them. This is where the nightmare begins. I had to pay $20 to return them through what DUO advertised as a pick up "service". There is NO service -- you pay $20 and still have to contact DHL - arrange the pick up (which takes several hours out of your day) - and wait for the pickup to be scheduled (which took a week) - and fill... (read more)
Written on: 08/08/2011 by ilexica (3 reviews written)
Like some of the other reviewers, I only saw all the negative feedback after placing my order, and panicked. But I've had my boots for nearly a year now (I ordered last August) and I've had no issues with them in that time. Customer service has been very good too - I've used their online contact form a couple of times and have always had a response the same day. The quality of the boots is good - maybe not £200 worth of good, but I've had no issues with the zips, soles or quality of the... (read more)
Written on: 29/03/2011
Really nice site to look around and I found just what I was looking for, I'm suprised to see a few dodgy reviews on here to be honest, the buying experience overall was very easy and the way the shoes and boots are modelled really help me see how they could look on me too. I would definitely recommend this to others. :) (read more)
Written on: 10/03/2011 by kristiedavies (1 review written)
I purchase a pair of DUO boots at the end of January. After wearing for approximately 15 times the heel already needs replacing due to it's very soft nature. Duo did not think that this was out of the ordinary and refuse to pay for the replacement heel. Very disappointing considering the cost of the boots (read more)
Written on: 25/02/2011
I only saw these bad reviews after I had ordered my duo boots - lets just say I panicked when I did read how bad the experience was for these people. I have now received my boots in just 3 working days they have made it across the world to Australia - I LOVE THEM AND THEY FIT PERFECTLY.
I just couldnt be happier. (read more)
Written on: 19/02/2011
Excellent service, had a problem with the zip on one boot. Took back to store and they repaired and returned with a week. Very pleased with the service. unlike other reviews, I found the customer service very good, prompt reply to emails and very helpful. The boots and great and fit! Good customer service from Manchester store. Spent over half an hour trying on with void customer service, sales assistant very knowledgable. I would buy again. (read more)
Written on: 04/02/2011
Absolutely horrendous customer service. I returned an order and asked for a new size. Three weeks later with no contact from the company I called them to find out that they were "preparing it for shipment." One week after that I got an email from the carrier that it was being returned because they address on the package was undeliverable. Then I called Duo Boots again and they said they could not contact the carrier and that they would just have to wait for the package to be returned to... (read more)
Written on: 26/01/2011
I have to mirror the majority of the reviews on Duoboots - in fact almost identical. The boots let in water in wet ground weather. Barely worn over a 8 week period (if that) yet the response from customer service was that they were heavily worn and that the boots shouldn't be worn in extreme weather. Firstly I wore them rarely and secondly the ground was wet - not heavy rain, but rather than read my letter, they "offered" to repair at an additional cost to me. The boots heal fell off when I... (read more)
Written on: 24/01/2011
Purchased x2 pairs of Duo boots at a total of 300 pounds. Extremely poor quality for price paid and extremely poor customer service. Within x2 months the flat heels have completely worn away ( with minimal wear) and de - threading of material at top of boots.
I contacted DUO regarding this obvious fault and poor quality and was advised I could return the boots to them at my own expense and they would charge me to repair. DUO advised heels are "renewable" items and I should expect this to... (read more)
Written on: 19/01/2011
I ordered some boots from Duo, only for them to split 4 weeks later. They are asking for me to pay for the repair and postage for these boots. I find that unacceptable for the price of the boots. I would not recommend them. Quality boots should NOT split in 4 weeks and a consumer should not be expected to cover the cost of the repair. (read more)
Written on: 13/01/2011
Got my bern boots through sooner then expected. Lovely packaging and well presented. Very nice fit and the quality is very good. Very comfy to wear, overall very happy with my boots and would buy from DUO again. (read more)
Written on: 27/10/2010
Attention Canadian customers...beware of the charges your are going to face!My $400.00 purchase in what I thought was going to be Canadian dollars ended
up being over $600.00. You are not told that in fact your purchase is in US
dollars and by the time you add on taxes/exchange rate/customs/additional
postage charges be prepared to pay almost double.
I purchase boots,nice but nothing great, cheap leather used and they will
probably last a year.
Would not recommend this company to anyone... (read more)
Written on: 15/09/2010 by plugincity (1 review written)
terrible , uncaring customer services!
tried 2 pairs of Duo boots on in the london store for size and as they had none in stock they sent them onto me. i paid over £200 for them. one pair was okay, the other thigh length pair the leather was rigid and hard, the ankle too big. I thought when i had worn them a few times the leather would soften. however as i wore them the boots increased in size around the ankle and the foot dramatically. As the top was still rigid they cut into my ankle... (read more)
Written on: 03/08/2010
Like the other posters, I too was suckered by the so-called great reviews.
Less than one week after getting my shoes, the rhinstones fell off and nothing but shoe goo (an industrial strength glue) would stick them back on. Then 2 months later, I notice that the leather on the heel had completely worn off due to bad heel design(too low and set too far in). The heels are barely worn themselves yet all that customer service will do is give me free shipping on muy next pair! Fat chance I'll buy... (read more)
Written on: 30/07/2010 by HLT (3 reviews written)
I don't even know where to start... utterly, utterly appalling, both for the quality of footwear and customer service; if that's what you want to call it!
I echo the poster below word for word. Exactly the same happened to me in their Bath store although within a slightly shorter time scale. I went to the shop and they refused a refund or exchange because I could only provide half of the receipt (my sister paid half on her card as part of my Christmas present!) despite the boots clearly being... (read more)
Written on: 07/04/2010
I bought a pair of Genova boots from the King Street, Manchester store at the end of November.
Initially, I was thrilled. Finally, a pair of DUO boots, I'd heard so many great things.
The real story - 3 months later the leather has worn away from both heels and my heel tip has come off. According to the store and the Manager for repairs this is totally my fault. Apparently, it's a combination of the way I walk and not being a good boot owner. According to the Manager for repairs he knows... (read more)
Written on: 20/02/2010
Boots became faulty after only 14 days. They were returned and I requested an exchange or refund. DUOS flatly refused and are only offering a repair. After numerous phone calls &letters the next stage is the small claims court.
DUO customer service is nonexistent. I wish I had found this site earlier. (read more)
Written on: 14/02/2010 by Green Dragon (2 reviews written)
am so fed up with Duo Boots, I measured my calf and ordered the exact size, when they arrived they were huge on the calf and really snug on he ankle. So I ordered (after telephoning them) a different model in 8cm smaller - I could not do it up at all...so depressing... They charge £5 delivery even though the boots are expensive and you also have to £5 pay to send them back...I have now tried 4 different boots and the postage prevents me from trying more...maybe they should do an exact... (read more)
Written on: 11/02/2010 by sal2806 (1 review written)
My wife checked out serveral customer reviews for Duo boots, some good, some bad. Despite the bad reviews she went ahead and ordered a pair of brown leather boots which she was desperate for as most, if not all, high street stores do not cater for larger calf sizes.
My wife takes a size 4 to 4.5 so she ordered a size 5 to be safe. The shoe length on DUO boots is very generous, something not mentioned on the website, so the fit of the boots was way too large. I posted the boots back,... (read more)
Written on: 15/01/2010
NEVER EVER ORDER FROM THIS SHOP - They take your money, are unable to provide a receipt because their staff aren't trained and then your boots don;t arrive - even when you pay £10 for premium delivery!
I'm so fed up with Duo.
I ordered a pair of boots on Monday this week and paid an extra £10 for next day delivery. I wasn't best pleased as the assisstant was unable to give me anything more than a hand written receipt because she hadn't been trained on the till and her manager wasn't in. ... (read more)
Written on: 07/01/2010
This was the most dreadfully painful experience - from the shoddy fitting room in London to the dismal customer service. At the showroom I was assured that delivery would take 2 weeks. Then came the excuses, one after the other. At some point I was offered a pair of boots with a scuff as it was a fitting room pair and had been used. For a used pair of boots with a scuff I was offered a piddly 10% discount. As I would like new boots I declined. When I finally stated a deadline a pair of... (read more)
Written on: 15/01/2009 by tarapeah813 (1 review written)
Great boots if they are in stock delivery is speedy, if not in stock i had a custom pair made for me within 6 weeks. Outstanding level of customer service. Use their helpfull measuring guide when you measure yourself up. Amazing product. Fits like a dream couldnt ask for a better pair of boots. (read more)
Written on: 12/01/2009
Yes, I've had to wait a coulpe of weeks for my boots BUT they fit! So a small price to pay rather than high street misery me thinks. Good choice of styles. (read more)
Written on: 15/12/2008 by slowerthanasnail (1 review written)
Despite checking our all the very positive online reviews for DUO before ordering my boots in person at the Manchester store (to make extra certain I ordered the correct fit) this has been the WORST shopping experience I have EVER had!
The boots were ordered in mid August, in the shop I was told I would receive them within 4 weeks, the confirmation email I later received said 4-6 weeks, and 8 weeks later I received a pair of boots which were faulty. On telephoning DUO to report the fault... (read more)
Written on: 09/11/2008
Having waited the 4-6 weeks quoted as a delivery time I still have received no boots even though they are in stock in their stores...
I feel this is poor customer prioritisation and service. (read more)
Written on: 22/09/2008 by fatscot (1 review written)
I bought a pair of Duo boots from their Edinburgh retail store and found the whole service to be excellent. I first had a look on their website for boots and I found a pair I wanted easily. But I wanted to get fitted properly so went to the Edinburgh store where the staff were very accomodating and very friendly. Couldn't recommend them highly enough. And once I'd ordered my boots I got them delivered by Duo to an address in London within a couple days. Perfect, all-round service. (read more)
Written on: 04/12/2007 by boldbrat (2 reviews written)
I haven't even got the boots that I ordered from DUO yet, and after waiting so long, I'm not sure I want them, as the sales have already started in most London stores. (read more)
Written on: 13/09/2007 by Sarah33 (1 review written)
My boots ordered from DUO at www.duoboots.com are of a beautiful quality and arrived the next day. The fit is perfect - I am so pleased to have finally found a company that do my size in styles that are actually fashionable. Fantastic customer service, really helpful on the phone and by email. (read more)
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