DUO Reviews - www.duoboots.com

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★★☆☆☆
2.4 / 5
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Latest Reviews

★☆☆☆☆

“ugh.”

Written on: 22/12/2014 by 42Coffey (1 review written)

I had to pay $40 in customs fees on top of the $20 to return the boots that did not fit. So $60 to try on a pair of their overpriced boots. Unreal. Never ever again, DUO… Read Full Review

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★★★★★

“best quality and service”

Written on: 27/08/2014 by julie.devineau (1 review written)

I am very astonished of the bad reviews I reed now because I had the best experience ever at Duo Boots shop Covent garden. I thing people ordering from America are not realizing there is always a custom taxes on what they get or return from a European country...then they are surprise and blame it on the shop! Come on! This is not serious! More over, I would never order a shoe without trying it. Duo Boots Boots has a very good leather, but not thick on the legs, it is a delicate leather of… Read Full Review

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★☆☆☆☆

“Just awful”

Written on: 14/08/2014 by 134King (1 review written)

The wide fit is certainly not a wide fit, the "service" in store is terrible. I wouldn't recommend them at all. Highly disappointed… Read Full Review

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★★☆☆☆

“Bought better quality at New Look”

Written on: 09/07/2014 by AWoo (1 review written)

I helped my daughter buy a pair of boots as a treat. After only a few weeks the heel collapsed like an imitiation pair of Ugg boots. They were replaced with no problem as it was a manufacturing problem. They were the same style but I had assurance that if it happened again they would happily replace for another style or refund. Well it did happen again, not as badly but they now say its my daughters fault. She kept the boots in the orginal packaging and took great care of them. The boots she… Read Full Review

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★☆☆☆☆

“Extremely disappointed!!!”

Written on: 12/04/2014

As a U.S. customer, it is first and foremost not a good idea to shop with Duo, as customs will charge a 10% fee on TOP of the already exorbitant prices. I had quite a nightmarish shopping experience with Duo in terms of cost, fit, quality, and comfort. I appreciate the fact that the boots are made of leather and are leather-lined. However, after *MUCH* of my time and effort being wasted on phone calls, emails, orders and re-orders, the heels began to wear away from the first time I wore each of… Read Full Review

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★☆☆☆☆

“Recommend This store to your Enemies! Toxic Liars!”

Written on: 04/12/2013 by AmazonBlonde (2 reviews written)

Nov 25, 2010 Saville Row. Called 30 minutes ahead from Victoria stn. during vacation, Spoke to a store rep. I made sure she understood that I was on vacation, time was limited and it would cost me a cab ride from the Victoria line station (10 pounds = $17.00 USA), and so it wasn't worth our visit, if they didn't have my hard-to-fit size before we headed out. Asked if had equestrian style boots to fit a size 11 (English 9, European 42) narrow foot that pronates with narrow ankles and heels… Read Full Review

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★☆☆☆☆

“$73 Customs Return Fee!”

Written on: 29/11/2013

Do NOT shop here as a U.S. customer unless you are willing to pay $73 to return your boots. In addition to the $20 charged by Duo, I got slapped with a $53 customs bill from DHL. I called to complain at Duo and they said that they mention on their web site that customs fees might apply! I online shop from overseas a lot and this has not happened before… Read Full Review

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★☆☆☆☆

“Avoid at all costs Shocking quality shocking afterservice ”

Written on: 27/11/2013 by KARP (1 review written)

I am not surprised to see lots of bad reviews here. My Duo boots did not even last 1 day before the leather came of the heels and they looked like an old pair of boots wrinkling badly at the ankle. Duo try to tell me that it was my fault. That I should be careful when wearing them and that the fault was down to lack of maintenance. As I wore them for 1 day sitting in a meeting that is a joke. they then tried to charge me for new heels. then they offered to fix the heels. 5 weeks later they tell… Read Full Review

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★☆☆☆☆

“To Avoid!”

Written on: 08/11/2013 by Shonamac (1 review written)

DUO must stand for (DON'T U ORDER)!!! I have recently found the DUO web site and thought GREAT found a company that makes boots for all. I ordered on the 25/10/13 and boots were dispatched on 28/10/13 it's now 7/11/13 and boots are still in transit. I reordered boots ON 4/11/13 and was told they would be express delivery (NEXTDAY) It's now 8/11/13 and still waiting... … Read Full Review

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★☆☆☆☆

“Slechte kwaliteit”

Written on: 04/04/2013

De schoenen zijn behoorlijk prijzig, maar dat hoeft geen probleem te zijn als je dan kwaliteit krijgt. Bij Duo zal ik echter nooit weer iets bestellen. Op schoenen van honderddertig euro zit een zooltje van vier milimeter dik. Heel krakkemikkige riempjes, en lijmresten op de schoenen. Echt rotzooi… Read Full Review

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★★★★★

“Duo are amazing!”

Written on: 29/03/2013 by Sdhudson (1 review written)

I read a few of the other reviews on this website and they said poor quality and service which worried me. I received my boots a couple of weeks ago and they have been fantastic, the quality is amazing and the staff were very helpful. I ordered the boots on the website and they arrived the next day! I will definitely be ordering another pair… Read Full Review

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★★☆☆☆

“Disappointing”

Written on: 21/03/2013 by 119JSL (1 review written)

I have had my boots for just over a year and they are falling to pieces. The last straw was when the zip broke. They were sent back to the workshop and i had to really haggle to ensure the repairs were done free up charge - at first I was asked to pay £55, a third of the original price of the boots! The manager tried claiming that zips were 'maintainable parts', but this is no excuse for a product failing within 13 months. If better zips had been put in, then they would not need to be… Read Full Review

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★★☆☆☆

“Poor tailoring and shelf-life”

Written on: 25/02/2013

Very disappointed with the cut and tailoring of the boots. The width of the boots between the UPPER ankle and LOWER calf is at least 1½-2 inches too wide. This causes the zip to fray and become detached. It reduces the shelf life of the boots from 2-3 years to 2-3 months. Very unimpressive and notably a problem experienced by a number of customers. It is irritating as the rest of the boots – the upper calf, lower ankle fitting and quality of leather is perfect. I have purchased at… Read Full Review

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★☆☆☆☆

“poor quality - worse customer service”

Written on: 08/02/2013

Wore the boots 4 times before I noticed the lining had come away and the stitching was coming undone. When I contacted them about this I was told that due to the age of the boots I would have to pay for the repair and postage. Outrageous. They conceded this but then took a very long time to do the repair and then sent them back to the billing address rather than the postal address. When I looked at them I saw they weren't properly repaired. I had to chase them up constantly. The notion… Read Full Review

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★★★★★

“Finally!”

Written on: 21/11/2012

After years of being turned away from regular shoe shops and arguing with sales assistants that no a size 8 won't fit, no I don't want men's shoes or shoes that are 50 years to old for me Duo is amazing. I really really struggle to find shoes and more so boots to fit my extra wide feet. I've had nothing but happiness from all my duo shoes! Just wish that there were still pairs left when I get around to ordering. Yes you pay more for these shoes but they are worth every last penny as they are… Read Full Review

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★★★★★

“Great Boots, Fit & Service. A+++!”

Written on: 12/11/2012

Because my calves are on the smaller side, I have always had problems finding boots that fit well. Then I found Duo where one can actually order by specific calf size. Great Fit - Selected a really good looking pair of boots. Measured my calves...on the smaller side, 33cm. Boots did not come in 33 so I went with a 34cm top. It's the perfect size. Still snug enough without pants/trousers tucked in, but large enough to tuck them in. Fast Delivery - Placed the order late Tuesday night. Boots… Read Full Review

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★★★☆☆

“Lovely Quality, Great Service, But Poor Fit for Slim...”

Written on: 22/10/2012

I've ordered countless pairs of Duo boots lately and quite honestly have spent a fortune sending them back. It's such a shame Duo don't supply a free returns label like Boden or any other slightly higher market brand. I daren't post them back normal post or I'd worry they'd go missing. Talking quickly of posting - their packing is dreadful with just one sheet of tissue paper. The boots bounce around and rub on the sides of the boxes leaving black scuff marks. I am a slim calf (34-36) and… Read Full Review

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★★★★★

“Best company out there!!”

Written on: 20/10/2012 by Cutieerica (1 review written)

I am sorry, this website and company is my go to place for nice quality wide calf boots. Customer service is quick and friendly and the shipping: three days to get to the states!!! I have over 10 pairs of duo boots, never had to return them, never had a zipper break or resole my boots. I don't wear them everyday so the life span is long. I live Duo and will continue to do business with them! Bravo… Read Full Review

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★★★★★

“Aaron blue boots”

Written on: 10/10/2012 by Control123 (1 review written)

Excellent boots well worth waiting for , perfect fit , excellent service wife over moon with them lots of friends and family very envious of them… Read Full Review

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★★★★★

“bought 18 months ago and now onto my 3rd pair”

Written on: 06/10/2012

bought online, arrived ahead of schedule and have recommended to friends. just bought my 3rd pair. not sure why others have been unlucky but nothing but praise from me. could do with better promos on newsletters ;)… Read Full Review

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