Dwell - www.dwell.co.uk Reviews

★★★★☆
3.8 / 5
73.2% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Latest Reviews

petermmurphy

Reviews written: 1

★★★★★

Written on: 24/05/2012

“Puro Glass Desk”

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Fantastic! The Puro Glass Desk looks great in my new study, teamed with the red clear plastic chair I also bought from Dwell. The whole ordering process was simple and painless. I was kept informed every step of the way, by both text and email. The delivery driver even phoned to tell me he was on his way. When they arrived with my desk they were pleasant and curtious and even carried my (heavy)desk upstairs for me. I would definately recommend The Puro Glass Desk and also highly recommend Dwell....

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CHit123

Reviews written: 1

★★★★★

Written on: 23/05/2012

“Fantastic customer service from Dwell! Highly recommend!”

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Over a year ago I bought 2 retro circle stools from Dwell. They have been fab, but one of them has over the last couple of weeks gone really wobbly and is now unsafe. I sent an email to dwell customer service asking about warranty periods and explained the situation. I expected to hear that the period was a year and the was nothing they could do. However I received an email from David, one of their customer service people saying that they would gladly exchange it but they no longer make that colour....

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★★★★★

Written on: 23/05/2012

“Excellent Service”

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I had been looking for some black gloss shelves and saw these on the Dwell website. I ordered on the website and picked up from Trafford Centre with no problems whatsoever. When I got the shelves home I was very impressed with the quality and the ease of assembly. Family and friends have all commented on how modern the shelves are. I am so happy with my purchase I decided to also purchase a sofa bed from Dwell. Really pleased with service and the staff in the Trafford Centre were great...

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★★★★★

Written on: 23/05/2012

“Excellent Service”

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In the last 12 months we have been updating our living room and have purchased a number of pieces of furniture. The service we have received at both the Trafford Centre store ( in particular Danielle )and on the telephone has been excellent - efficient and friendly. Delivery is always on time, and recently the item was delivered to the store 1 month earlier that advised! We are very pleased with items we have purchased. My only concern is that delivery to the home is rather expensive, possibly due...

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Cavernoma

★★★★★

Written on: 22/05/2012

“Purchase of sofa”

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I decided to purchase from Dwell as I could get my sofa quickly without weeks and weeks of having to wait for my order. The delivery men were really helpful as the access to my property is restrictive for large vehicles. I am delighted with my sofa and really liked how easy it was to purchase over the phone. Dwell kept me updated about the progress of my order and delivery via text and email....

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★★★★☆

Written on: 22/05/2012

“Excellent Customer Service”

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Phoned the Cheltenham store and orderd a rug the sales assitant would be availabel for collection on the Saturday, we made special trip to collect on arrival the no rug and no order could be found. The store manager could not enough to rectify the problem offerd us a solution and home delivery in two day's.The delivery comapany infromed us of a deliverly slot and it arrived on time rug now looking great in the lounge ...

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★★★★★

Written on: 22/05/2012

“Excellent customer service and quality”

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Staff at Dwell concession in House of Fraser store maintain excellent customer service on behalf of the brand, giving accurate and helpful assistance. My preferred product was ordered on my behalf, delivered to store on the projected date and I received a phone call as promised to advise me so. Was given good advice about the size of the item to enable to get it home easily and the product was easy to assemble and is great quality for a bargain price found in the Dwell sale!...

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Dauguste

Reviews written: 1

★★★★★

Written on: 21/05/2012

“Customer Service”

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I have been shopping at Dwell for a few years and I have always been impressed with the fact that if there is a problem with their items they will endeavour to rectify it helpfully and promptly. I recently purchased a shoe store unit and was slightly disappointed with the condition, as it was not perfect. However, both in store and the customer service department resolved this matter quickly and to my satisfaction. I will most definitely be shopping there again. ...

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stebass1

Reviews written: 1

★★★★☆

Written on: 19/05/2012

“Dwell First Purchase”

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Very good contemporary piece of furniture. Website is a bit slow when browsing, but the overall web experience is good. Easy ordering system and good communications throughout the order. Excellent delivery service and would definitely use again. Looking forward to going in store as was not dissapointed buying over the internet but maybe would like to see the product next time prior to purchase. Overall, good product with good customer service and great delivery service....

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1977steve

Reviews written: 1

★★★★★

Written on: 18/05/2012

“Excellent customer service and products from dwell.”

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After are first visit to DWELL we fell in love the products and the shop,products are of a very very high standard and the customer service you receive in shop is excellent,we had a catalogue sent to us and ordered a few things out of it we had seen in the shop,went to collect the order and whilst in the store we ordered even more items as we are so pleased about the quality and finish of the product.we will now be using DWELL even more now.Fantastic staff and products well done. ...

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★★★★★

Written on: 18/05/2012

“Great shopping experience”

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Have been looking for a new sofa for a while and finally found the Ravenna three seater sofa at Dwell. Their products are good quality and we wanted something that would last and this was particular value for money because it was on sale. Customer service was great throughout - helpful staff in-store to help with questions before buying; there when you need them but give plenty of space to browse; lots of information available on the website; great service from the call centre when there were some...

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★★★★★

Written on: 18/05/2012

“Fantastic service from Dwell”

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As I have recently moved house, I have bought a fair number of items from Dwell and I have been so pleased with the choice and service that I would certainly go back for more. I love the chic contemporary styles and the fact that everything comes already assembled is a massive blessing. The service both in the shops and online is of a very high level and very personal. I was having problems with an online order and the Dwell phone line was answered quickly and by someone who instantly identified...

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LesleyBlume

Reviews written: 1

★★★★★

Written on: 18/05/2012

“Overall service & delivery + great customer support”

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I've used Dwell on a number of occasions to supply furniture, lighting etc to my clients as well as sourcing personal items for my own home. As an interior designer, its very important that the product matches the description and sizes etc. Dwell's information is consise and accurate. They supply swatches to ensure that the colour chosen is as expected and their customer service is excellent - deliveries even took place on a Bank Holiday Monday (brilliant). I'm always happy to recommend Dwell for...

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★★★★★

Written on: 17/05/2012

“great first buy!”

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i particularly liked the friendly but not pushy welcome in store from the staff and the range of great trendy products. Placing the order was easy and delivery on time. I was pleased with the price and the quality of my sofa....

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lessimpson

★★★★★

Written on: 17/05/2012

“Great design quality and service.”

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Having bought from Dwell in the past and receiving good service I called in the Trafford Centre store looking for a modern TV stand with storage capability .The very helpful salesman showed us exactly what we were looking for and we were pleased that it was on offer dropping an already good price by £100. We arranged delivery but on getting home decided to have it collected. Once again the salesman was extremely obliging allowing collection on the day we wanted and crediting the delivery charge...

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HappyofHiston

★★★★★

Written on: 16/05/2012

“Great new furniture”

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Retro chairs and Rocco table. Great service in store at Bluewater. Goods arrived in 10 days as advised. Delivery driver very courteous. All good!!...

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lindavs

Reviews written: 1

★★★★★

Written on: 16/05/2012

“Excellent Customer Service!”

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I ordered the bean shape table set in black online, to be collected from the Trafford Centre store. I had to wait a while for the stock to come in, but was kept informed by email and duly collected from the Trafford Centre store. However, on unpacking the item at home, I discovered the larger of the two tables was damaged, so rang the store and was dealt with professionally and courteously and informed the tables would be re-ordered and in the meantime to just use the ones I had. Again, I was kept...

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AngieT

Reviews written: 1

★★★★★

Written on: 15/05/2012

“A Beautiful Vase”

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I purchased a gorgeous vase from the Touchwood, Solihull store although my original order had been damaged, the staff were very helpful and were very apologetic. I agreed to take the vase that was on display and i was very satisfied with the excellent customer care that i recieved. The products are very classy and stylish and i hope to be visiting again soon....

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DavidStJohns

Reviews written: 1

★★★★★

Written on: 15/05/2012

“Italian design chic, easy assembly and quality "feel".”

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We have now purchased six items from Dwell in the last few weeks and are delighted with them all. These were:- a "Palermo" glass-topped kitchen table with three white padded faux leather straight-backed chairs, a "retro circles" swivel-based dining chair for use as my office chair, and an oval "fractured glass" mirror. The latter is actually made of bevel-edged cut glass in the pattern of an oval-cut diamond, which reminds of all the years I spent in the diamond business. Apart from the "look" designs,...

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★★★★★

Written on: 15/05/2012

“Stylish coffee table”

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The Jacque glass coffee table is an elegant and well designed addition to our sitting room. We received a confirmation of a delivery date and offered the opportunity to change this if inconvenient and advised we would receive a call beforehand on the day to tell us the approximate time for delivery. The driver called saying he would be with us in 40 minutes and arrived bang on time. The table was well packaged and instructions for assembly were pretty straight forward. My husband was able to put...

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Sueandhugh

★★★★★

Written on: 15/05/2012

“On line purchase - rocking chair and table”

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We visited the Dwell store in Westfield west london and found the staff really helpful. We then purchased on line the rocking chair and a table. We were given 4 delivery options; they called in advance of delivery; and they delivered both items on schedule. However, what really impressed me was the after sales service - there was a small flaw on the rocking chair where a seam was stitched properly but not fully glued. They were absolutely courteous with our concern; offered us a discount or alternative...

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★★★★★

Written on: 15/05/2012

“Go to Tottenam; )”

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I have just read a review on Balham store, rating 1 star, but if you or anyone have problems with staff, go to Tottenham; ) Of course there are some un-experienced staff but many of the male staff are very understanding for customers requirments and know of attitude for their business. Therefore I have not yet met with problems and if there was it was solved without worries. As me being a very demanding customer, I cannot remember how many times I returned/exchanged items but they never showed that...

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purfectpal

★★★★☆

Written on: 15/05/2012

“Stratford Westfield Dwell”

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I have shopped on line with Dwell on several occasions, I have always collected the goods myself. I have found the staff at both stores Tottenham Court Road and Westfield at Stratford really helpful, the only problem I do seem to encounter is that when they say they will call when the goods are in,(this has happened at both stores) I have never received a call I have had to call myself to check that the goods are ready for collection, apart from that I have been satisfied....

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★☆☆☆☆

Written on: 15/05/2012

“Appalling service at Balham store, staff are rude”

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Went to the Balham store with a friend on Sunday, both of us had a £20 voucher, mine was minimum spent £40, hers was no minimum spent. Both vouchers had codes missing, staff were rude refused to call Manager. Contacted Customer care on Monday was informed Balham store Manager would call& voucher would be honoured. No call received. Called Customer service again today was again informed that Balham would honour vouchers & several people had same problem. Called Balham store before going there to...

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★★★★☆

Written on: 15/05/2012

“good products with good service”

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Have ordered several items now and am very pleased with the goods and the service I've received. Even having to cancel items is not an issue and if you change your mind it's very easy to return unsuitable items. Phone enquiries have been handled efficiently and pleasantly. The delivery system with advance text or call is excellent and the delivery teams are helpful and polite. All in all a positive shopping experience. ...

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Batchelour

★★☆☆☆

Written on: 12/05/2012

“So difficult to assemble”

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Ordered 4 Eiffel dining chairs - have been trying for 2 hours to fix legs to one chair base , instuctions advise 2 plastic washers against faux leather and the base legs do not pair up up with screw holes on seat. Its impossible to fix 2 plastic washers and chairs are now going back to Bluewater shop to see if any of the assistants can help. The chairs are lovely and would be the perfect choice if we could assemble them!...

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Guest's response to Batchelour's Review

Written on: 14/05/2012

I’m sorry to hear that you have experienced issues trying to assemble the chairs please contact us on 0845 678 1010 should you require further assistance.

Dwell Customer Care

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Ianpcole

★★★★★

Written on: 12/05/2012

“Quick professional service ”

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I ordered a picture frame online which was a simple process, at the time it was out of stock but had the option to be notified when back in, email came I ordered and had it delivered to my local shop. It took 2 days to reach the shop who then phoned to notify me... Could of spent a few hours in the shop some lovely pieces! Will be back to give the credit cards a good bashing very soon. The actual picture frame was of brilliant standard, and looks great on the wall !...

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petey8383

★★★★★

Written on: 11/05/2012

“Perfect transaction!!! Can not Fault! ”

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I have purchased 2 items from dwell recently, a glass console table and a corner sofa. The order process on line was very simple. The items arrived when they said they would. The courier even called both times to say they were 20 minutes away. The items are quite pricey but are worth it as the quality is superb!!! I will be returning. ...

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k_magdalena

★★★★★

Written on: 11/05/2012

“Great customer service!”

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I have recently ordered from Dwell store and I am very satisfied with my purchase. The products are great quality and worth the money spend on them. Members of staff were very helpful. I like the simple and modern design of Dwell products. ...

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★★★★★

Written on: 10/05/2012

“If Dwell were a school it would be outstanding!”

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When we were looking for lounge/bedroom furniture we immediately loved Dwells modern, clean lines and aesthetic but practical style. We have been very impressed with the level of service from the start to finish. The process from ordering to delivery has been floor-less with good delivery time options and excellent on going communication to keep us informed. We are still waiting on delayed items but knew on the day of ordering that this would be the case. I think it will be worth the wait based...

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Lillibet10

★★★★★

Written on: 10/05/2012

“Would Defaintly Recommend - BRILLANT”

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This is the First time I have Purchased from Dwell and I am already deciding on what to get next. I purchased the Mosaic Mirror and can not fault it... It may seem pricey but it is well worth the money, excellent quality. I picked it up from the Bluewater store as I did not wan to pay the £40 delivery fee and the staff member that dealt with me was Very pleasant & polite and I think that goes a long way. Have already told all my friends about the place and they are all interested and want to go...

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MikeCollier

Reviews written: 1

★★★★★

Written on: 10/05/2012

“Service with a smile.”

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This is the first time I have purchased from Dwell and I can assure you that it will not be the last. The on-line service and the quality of the furniture are second to none. Helpful, professional and courteous staff are at hand should you need assistance and the delivery was made on time by a friendly and polite man. A very pleasant shopping experience - 1st Class service from a First Class Company - Excellent!...

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ShopperHampshire

★★★★★

Written on: 10/05/2012

“Excellent service and product”

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I ordered two stone Malone wide cabinets a couple of weeks ago with a due in date of 8 May, imagine my surprise when I received a text on 4 May saying they were in and could be delivered the following day. The property they were going to is a holiday home and I could not get there prior to 1pm and the delivery drivers were very accommodating in arranging a late delivery slot. The product looks great although one of the flush fitting catches doesn't sit flush so I called Customer Services and they...

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★★★★★

Written on: 09/05/2012

“Easy, quick and friendly elegance!”

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Love the products and the fact they amend their brochure regularly to ensure the products you buy remain individual and cannot be purchased by the masses! The products are funky and slick and I look forward to what they will bring out next. If you enter any of their stores, staff are friendly and helpful but are also happy to leave you to your own devices should it be your preference. If you have ever ordered from dwell, they retain your basic information that can be accessed by all stores or online...

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Niomi77

Reviews written: 1

★★★★☆

Written on: 09/05/2012

“Beautiful Products Coupled with Excellent Service”

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Dwell has always exceeded my expectations, from the lovely people in the stores to the website which is easy to navigate and order items. I always get my online orders delivered to store, which in turn saves money but is also extremely easy. Every product i have ordered from dwell is always of exceptional quality and you won't find similar items on the high street. ...

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★★★★★

Written on: 09/05/2012

“Excellent service, prompt delivery”

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I ordered a bedside cabinet from Dwell online. The website was easy to follow and gave you sensible times of day for delivery. A gentleman rang to say the order was going to be with me within the hour, which it was. The delivery guys were polite and even offered to load the well packaged carton into my car. The bedside cabinet arrived in perfect condition. A very well organised and excellent service. I will definitely order from Dwell again and have already recommended them to friends....

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Cocoroks

Reviews written: 1

★★★★☆

Written on: 07/05/2012

“Outstanding Customer Service”

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Friendly and knowledgeable staff at their Tottenham Ct Rd store. Would definitely shop there again!...

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★★★★★

Written on: 03/05/2012

“NOTHING WAS TOO MUCH TROUBLE”

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I HAD A REFRESHINGLY PLEASANT EXPERIENCE RECENTLY WHEN BUYING A WALNUT DINING TABLE FROM DWELL. I NEEDED IT URGENTLY FOR A SHOW HOUSE - THE TABLE HAD SOLD OUT ON-LINE.....AND NONE WERE DUE IN FOR 2 MONTHS! I WOULD NORMALLY HAVE GIVEN UP HERE WITH OTHER RETAILERS. THE WEBSITE SHOWED THERE WERE 3 TABLES IN VARIOUS STORES. I CALLED THE MANAGERESS OF ONE STORE - TRACEY - AND SHE COULDN'T HAVE BEEN MORE HELPFUL - NOTHING WAS A PROBLEM AND SHE WAS HAPPY TO PACK THE TABLE UP AND TRANSFER IT DOWN TO KINGSTON...

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Magenta77

Reviews written: 1

★★★★★

Written on: 02/05/2012

“Pleasant, prompt service on our order”

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We visited the Solihull branch of Dwell whilst visiting our son and his family. I had been looking for a computer chair for ages but hadn't seen anything suitable. Our PC is on a modern iceglass computer desk between a large plant and the back of a settee consequently space was limited. Also, we needed a swivel chair but didn't want protruding legs to trip over or castors which would dig into our (new) carpet. A tough ask !! Oh, we also wanted white or cream leather if possible. . . We found exactly...

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★★★★★

Written on: 02/05/2012

“The staff are friendly and very helpful. Excellent...”

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The staff are friendly and very helpful. Excellent customer service. I would definitely recommend and look forward to dealing with Dwell again in the future....

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★★★★★

Written on: 02/05/2012

“Shopping Experience”

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This was the first time I have been into the Dwell shop in Cardiff and I found the shop itself very airy and bright. The Staff are very friendly and helpful. They will leave you to browse without hovering and making you feel as though you cannot get out of the shop without buying something, but they are happy to answer any query you might have whether large or small. I required two of the same item but they only had one in stock so one was ordered for me and arrived exactly when they said it would...

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★★★★☆

Written on: 02/05/2012

“Smooth delivery, good furniture”

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I ordered 3 pieces of items, delivered within 10 days, everything went smoothly, no dramas as I have experienced from other furniture stores. Unpacked my tv unit and my mirror, love them!!! Looks very good in my living now, very happy with the overall experience and would recommend it to any friend!!!!...

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Fishislandskin

Reviews written: 1

★★★★☆

Written on: 01/05/2012

“A great way to store shoes”

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I have recently purchased a rotating shoe storage cupboard with a full length mirror on the reverse side, its a really great way to store your shoes and will hold up to ten pairs, the mirror on the reverse side is a great added bonus, the whole unit stands discretly in the corner of my room and the walnut finish matches my built in wardrobes perfectly, it did cost a little more than I wanted to pay but the quality of the item is excellent, also I waited until they had it on special offer before...

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Bert_S

Reviews written: 1

★★★★☆

Written on: 01/05/2012

“Good design and nice shops”

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I always enjoy visiting Dwell. Most of the products they have are well designed and fairly unique. Definitely a plus locally now that Habitat has closed. It's also nice to shop at a place where the staff are knowledgeable and polite without being pushy or salesy. Their ordering system was also quite impressive. I visited a store looking for a product they've never stocked, but rather than blank looks the chap was able to find it on their system quickly and managed to order it to go direct to a store...

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★★★★★

Written on: 01/05/2012

“Great service and products.”

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During the Easter Sale I ordered an Oslo sofa,armchair and two straight back chairs which were all delivered within a week. They were well wrapped in special covers and plenty of bubble wrap etc. The delivery man called me on Sunday at 7am and said he would be there at 8. They arrived early at 7.45am. I had unpacked the boxes and assembled the dining chairs as well as putting on all the sofa legs by 10m. Everything was just as it should be and no probs with screws not fitting or missing. I then...

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JulieinHollywood

★★★★★

Written on: 30/04/2012

“Designer ideas without the price tag”

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Dwell is full of interesting and unusual design pieces for the home that are surprisingly affordable. I paid a few visits to the store at the Trafford Centre in Manchester before deciding to purchase my lovely retro circles barstools. The staff were very approachable and helpful, and as promised they contacted me within 3 days to let me know they were ready to pick up, and everything went smoothly. I've spotted some really unusual items that are perfect for anyone looking to create a sophisticated...

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Guest's response to JulieinHollywood's Review

Written on: 30/04/2012


My first reaction at seeing the catalogue for Dwell was,"This is the the type of stuff that I would have designed as I love unique and abstract designs."
I find the service excellent at this store. I received the full attention of the sales assisstant that helped me to find the item I was looking for. The service was excellent and when the order was in store, I was informed and a suitable time was arranged to pick up the order.It was put into my car with the utmost care.
excellent service!

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★★★★★

Written on: 30/04/2012

“I absolutely love Dwell furniture and have received...”

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I absolutely love Dwell furniture and have received top customer service from the Cheltenham store and would definitely buy future home furnishings from them. ...

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ellisandy

Reviews written: 1

★★★★★

Written on: 30/04/2012

“Excellent Customer Service And Quality Items”

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Yes Dwell is more expensive than many other furniture stores, but if your looking to set your home apart from the next door neighbour then this is the place to shop. The products are quality, which is what you would expect with the price and the overall service is excellent. Donna the manager of Nottingham served me over the phone, located an out of stock product and went out of her way to get the product to me. In a recession such service through impeccable staff going out of their way to give...

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SandraElizabeth

Reviews written: 1

★★★★☆

Written on: 30/04/2012

“Overlap Mirror.”

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I saw the 'OVERLAP MIRROR' on-line. As I wanted it for a bathroom, I phoned and asked if the backing would be OK in a damp environment. Frank in Customer Service went, phone in hand, to find one on display. He told me about the backing, and I placed an order. When it arrived it looked fantastic in the bathroom. The only problem was that the glass was a blue-ish colour (smoked glass?) and not a clear mirror as I had expected. It says nothing on the website about it being tinted glass. I phoned and...

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flowden

Reviews written: 1

★★★★★

Written on: 30/04/2012

“Sofas and TV cabinet”

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I was delighted by the initial service and product knowledge from the in store team. All my questions were answered and great advice given. The delivery service was brilliant. I have recently moved house and have had a large number of deliveries. Dwell offered by far the best service. I loved the text with delivery options, the updates by email and on the day the personal touch of a telephone call. I was not left waiting around. I definitely would and indeed have recommended Dwell. The delivery...

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