Dwell - www.dwell.co.uk Reviews
Latest Reviews
★☆☆☆☆
“What a poor, conceited, overestimated, fruitless company! ”
Written on: 22/05/2013 by knnc (2 reviews written)
Placed an ordered for a lightburst mirror on the 4th March 2013, stated 2 weeks delivery. It's been delayed several times and now stock is not due to arrive until 30th September almost 7 months after order was placed and FULLY PAID for. There has been no phone call of apology only an update on my account online. When contacting them today to say how unhappy I was and ask why item still states it's available for delivery in 2 weeks for other online purchasers there was no explanation, apology... (read more)
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★☆☆☆☆
“Terrible customer service. 6-month delivery dates”
Written on: 21/05/2013
My wife and I bought a £350 coffee table in Jan 2013. This wasn't in stock so we paid up front for the goods and waited for the Feb 2013 delivery date. This then changed to March. Ok we thought not too bad but then this got changed to April, then May and now June. I'm sorry but for a commercial retailer to make you pay for a product 100% and then not deliver the goods within 6-months is shocking. They are using their customers as an interest free loan. I have no confidence they will deliver... (read more)
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★☆☆☆☆
“Dwell will make your life hell”
Written on: 18/05/2013
Ordered goods from dwell's website in January, which were advertised as being available in 1week. The week passed with no contact. Their on-line ordering system kept getting updated that the goods would be in the following week and so this went on for 3 months! The store staff could not care less and promised to look into it and call back on numerous occasions but no one ever did. After contacting head office they assured the goods would be delivered late May and they would keep in weekly... (read more)
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★☆☆☆☆
“Nice to look at..”
Written on: 12/05/2013 by frustratedbydwell
Dwell have some fantastic products. When I visited I ended up ordering over £2k worth of items. Three months later I hadn't received a single one of them, despite the longest lead time for the items being 9 weeks. Delivery date has now been pushed back to the end of June. That would have been over 5 months since the initial order so I have cancelled everything. I wont be ordering from Dwell again and based on other reviews, I fully expect them to close down in the near future. (read more)
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★☆☆☆☆
“Lies lies lies”
Written on: 11/05/2013
Ordered 3 bar stools on Saturday 16th march. Delivery date set for 4th May rang dwell on the 2nd May to confirm delivery would be going ahead . Staff rude and unhelpful, answer I got "if that's what it says on order that's when it is" then phone went dead. 4th came and went rang dwell helpline spoke to a women who said order is now 24th June you should know that ship.? Not even left yet. Are the staff ex time share sales people? (read more)
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★☆☆☆☆
“Are Dwell going bust ? ”
Written on: 10/05/2013
We order a not inexpensive mirror at the end of January 2013 from Dwell and we were given an 8 week delivery date. This date came and went with no sign of said mirror and no contact from Dwell. Partner rang them up and they duly informed us that the delivery date had slipped back again and they offered us a discount, which, as we really liked the mirror, we accepted and got a new delivery date of 9th May (Remember we ordered and PAID IN FULL for this mirror in January 2013) so with baited... (read more)
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★☆☆☆☆
“Absolute DISGRACE”
Written on: 07/05/2013
No matter how much you like their furniture do not, I repeat DO NOT buy anything from DWELL. Like other reviewers on here I suspect they are about to go into administration as 7 weeks of waiting for our sofa 9which we paid for up front) when I phoned chasing it AGAIN they told me that they had no more stock left and therefore we could either have a refund or the showroom sofa. They offered no discount on the showroom sofa and then after much complaining they offered me 10%. PATHETIC. ... (read more)
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★☆☆☆☆
“No customer service and no goods”
Written on: 24/04/2013
Ordered a mirror in January and website confirmed delivery to local store in 3 days so payment taken in full. 3 months later still no goods. Tracking system keeps promising delivery in a week then the next week and so it goes on. Not once in 3 months has dwell ever contacted me. When I ring staff promise to ring back and no one ever does. They have so many excuses they should be in politics. The local store finally confirmed they went through a restructure recently and things are now in... (read more)
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★☆☆☆☆
“Awful product and service!”
Written on: 24/04/2013
Our wheels came off our chair - 3 out of 5 wheels! - in November and had no way of these going back on as the thread had completely warn away with a few months....we were in touch with customer service who agreed a replacement chair, this was out of stock so put on back order until delivery in April. Chased this in April to be told had never been on back order and now not available until June!!! So effectively we are going to be 8 months without a chair which matches a set - 'fit for... (read more)
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★☆☆☆☆
“DWELL GOING BUST?”
Written on: 24/04/2013
I would never use this company again. Ordered a tealight mirror and was told four weeks. Am still waiting. I called them and now told a delivery time of May. If I knew this at the time I wouldnt have ordered it. Like most people I assumed the stock would be on site. I have to question. Anyone else think they going bust? (read more)
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Showing 1 - 10 of 597 Reviews
★☆☆☆☆
“Never Ever Again”
Written on: 19/04/2013 by ExQualityCustomer
Well, suffice it to say that the company are super fast to take your money upfront for items that are super slow and not delivered on time or in my case, at all. After spending several thousand pounds on goods, and some delivered late with huge delivery problems including the police being called, whilst the remainder of the order just kept being delayed due to a buffet of 'reasons' like the entire stock arriving broken/damaged and then returned abroad so awaiting another delivery etc... (read more)
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★☆☆☆☆
“Absolutely appaulling”
Written on: 18/04/2013
Like others, ordered and paid for goods but delayed delivery dates. Don't ever complain but now I've written to Directors of Dwell Retail Limited. Not expecting a reply! (read more)
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★☆☆☆☆
“#Customer service and delivery time rubbish”
Written on: 17/04/2013
Well once apon a time back long ago I bought 4 dinning chairs from dwell in January..... Weremeant to be delieved 12 April, now telling me 28th May.. Asked for a refund.... Takes five days.. Should you avoid dwell - YES!!!!!! In short Rubbish communications. Rubbish customer care. and delivery times are a joke. (read more)
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★☆☆☆☆
“Awful Service - Never Aagin”
Written on: 16/04/2013 by the_pie
Ordered & paid for sofa on Jan 3rd with a delivery date of 9th Feb. It was changed to 4th April without notifying me & then again to April 19th. Just checked again & now May 25th... cancelled it. Do some searches on line & you'll find companies that can actually deliver. (read more)
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★☆☆☆☆
“Delivery dates ”
Written on: 16/04/2013
In January I ordered various items of furniture in their sale. Please note that you are asked to pay in advance for all your items and the delivery dates are only a guide. I have to date received just half of my order in stages. Now I have been told that they have had problems at the port and a coffee table I had been expecting on 10th April will now not be delivered until the end of June! I am not happy at all. This means that they have had my money since January and 5 months later I... (read more)
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★★☆☆☆
“Delivery times - dont believe them”
Written on: 15/04/2013 by WileyC
Ordered 2 bedside tables - given a delivery date of mid April (already 6 weeks after order) but now told end May! Be very sceptical about delivery timelines when you order from Dwell. They did offer a refund but we really just want the goods so its a tad annoying. Distribution problems (mentioned in a number of other reviews) was mentioned as the reason for the delay. I would think twice before ordering from them again. (read more)
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★☆☆☆☆
“Utterly disgraceful”
Written on: 15/04/2013
Ordered and paid for a Pisa sofabed from Dwell at Christmas and was told delivery would be within 6 weeks. Since then, we have had several delays. It is now middle of April and have just found out that there is yet another delay and the sofabed is now scheduled for delivery mid May! Customer service has been appalling. They obviously are unable to deliver the product but can't or won't admit it. What is even worse about this whole situation is that they are still advertising this... (read more)
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★☆☆☆☆
“No sign of products”
Written on: 14/04/2013 by Lmccand
I ordered a lamp in Jan and was told around 8 weeks for delivery which I thought rather mad for a simple floor lamp I next received a call in march to say a delivery was expected in 2 weeks I the received another call to say they didn't know when they would be getting the lamp but are expecting another delivery in May which could contain the lamp At this point I cancelled the order Shame really - the lamp is beutiful and would have looked good in my living room BUT - call me old fashioned,... (read more)
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★☆☆☆☆
“Avoid!!!!!! Awful customer service!!!”
Written on: 11/04/2013 by Greenlake123
Placed an order with Dwell in Jan but there are still outstanding items 3 months after. Customer service is a mess, no one knows what's going on. Different store seems like has different information system. Customer service, store manager promised to call back appeared to be lip service. What outrageous was customer service passed my email detail to other customers. Still in the dispute with Dwell, will consider taking the legal action if no reasonable response hear back from Dwell. (read more)
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★☆☆☆☆
“5 Month Delays?! Non-existent customer service.”
Written on: 09/04/2013 by jmkz (1 review written)
I ordered and paid for a glass Bean Desk from Dwell, Kingston branch in October 2012. The item was not due in until December (which is a bit of a liberty anyway as I needed a desk for my work ASAP), but the estimated delivery was then put back to January 2013, then February, then March. By this time (early March) I had lost patience with their so called customer service person and threatened to get in touch with my credit card company if they didn't pull their weight. Only then was she in... (read more)
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Showing 11 - 20 of 597 Reviews
★★☆☆☆
“Delay! Delay! Dealay!”
Written on: 07/04/2013 by greenhalf1991
This store has some lovely stuff. However if you want it an a reasonable time forget it, their logistics are a nightmare. We ordered some nice chairs that were initially showing in stock, then a delay of three weeks, then five weeks then another four weeks-get the picture. Delay with the port, problems with containers, the excuses were legendary. In the end we cancelled the order. This is the second time this has happened and I will not be using this store again. If you're the patient type... (read more)
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★☆☆☆☆
“Delay after delay, no communication and limited sympathy!”
Written on: 04/04/2013
I ordered a table on January the 3rd. It wasn't a cheap table, but the atmosphere of the store, attentiveness of the salesman and prevalence of the brand made me bite the bullet and buy it. I was told by the salesperson that the table was due for delivery in around 5 weeks, but often times it was earlier than that. 5 weeks later - and having not been contacted about the table I called Dwell up to discuss the matter. The storeperson on the other end of the phone told me that the table had... (read more)
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★★★★★
“Nice products at a good price and all delivered on time”
Written on: 28/03/2013 by richardwhite (1 review written)
We have ordered several items online and they have all been delivered on time and are of good quality. Website easy to order from and with a nice range of delivery times. Would recommend to others. (read more)
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★★★★★
“Fantastic”
Written on: 22/03/2013 by Hermanthegerman
Ok so I was very nervous about ordering my sofa from Dwell after reading all the negative reviews online. Boy was I right to go with my gut instinct. I rang the westfield store and dealt with a gentleman called Ravi he was fantastic and very professional. I bought the Sofa on Tuesday and it was delivered on Thursday and I am sitting on it right now. Looks amazing very chic and I am very very happy with this company. They have been professional from the start and there Sofas are better than... (read more)
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★☆☆☆☆
“Appalling customer service”
Written on: 16/03/2013
Appalling customer service. I purchased a floor lamp from them on December 3rd 2012. Even though their website says delivery within 4 weeks, I was advised that the delivery would be Jan 22nd. At the end of January, no-one contacted me. When I got in touch I was told delivery would be delayed until February 20th because of 'distribution' problems. I waited again. On February 20th, I got in touch again and was told the item would arrive in your warehouse on March 5th but no explanation was... (read more)
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★☆☆☆☆
“Unacceptable delay in delivery”
Written on: 15/03/2013 by Wallflower89 (1 review written)
Ordered dining chairs early January with a confirmed delivery date at time of order for end Feb. On the eve of the first delivery date, they pushed it forward by 3 weeks (I wasnt informed of course - had to log in to my online order summary check). On the even of the 2nd delivery date, postponed by another 2 weeks... and on the even of the third delivery date, postponed by an entire month. What kind of joke is this? We were offered an option of cancelling our order or getting a small... (read more)
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★☆☆☆☆
“Horrible product quality. and delivery time. ”
Written on: 14/03/2013
Horrible product quality. and delivery time. (read more)
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★☆☆☆☆
“Appalling customer service”
Written on: 11/03/2013
In store staff were helpful and offered an additional discount on the product. When delivered the product was slightly damaged and that's where Dwell let themselves down. Poor customer service, lack of a response and a surly attitude from the customer service team lets them down. (read more)
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★☆☆☆☆
“Worst company ever! Avoid! Don't waste your money!”
Written on: 16/02/2013
I purchased a side table from Dwell and there was an intial three week wait, which I thought was quite reasonable. However, I have now been waiting over 10 months. With no communication from Dwell apart from their stupid catalogues and text messages. If I want an update I have to call myself or go into a store. One thing I have noticed I never see the same member of staff twice. The company must be a piece of s@*t if they can't keep hold of their staff!! Don't buy off them. (read more)
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★★★★★
“First Class Customer Service”
Written on: 15/02/2013 by ladydmcf
I ordered a black high gloss double door wide sideboard from this Company 31 January with the assistance of Nahid a very helpful young man who is based in Manchester. After a week had passed, I then realised I ought to have read the customer reviews before ordering. (Cart before the horse springs to mind) I was horrified to read the dreadful reviews this Company had been given. I hastily rang Dwell to say how worried I was with regards to my order. I spoke to a young lady who was a very... (read more)
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Showing 21 - 30 of 597 Reviews
★☆☆☆☆
“A truly awful company”
Written on: 10/02/2013 by JamesHolmes
Do not shop here. Period. Unless you want awful customer service. (read more)
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★☆☆☆☆
“Poor Quality Goods and Customer Service”
Written on: 03/02/2013 by Robert.Swanney (1 review written)
Having spent over £1000 only one item out of six was undamaged.Then they had the cheek to say that if we kept the one item the delivery charge would not be refunded. The one ityem can be carried out the shop easily and would not need delivered on its own.They would rather lose the whole order than refund the delivery charge and no mention of the two hours it took to unpack, inspect and repack all the items. Best to avoid them. (read more)
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★☆☆☆☆
“Poor service and customer care!”
Written on: 16/01/2013
I ordered a furniture piece in november and didnt get it delivered till mid Jan. Yet they were very quick to take your money immediately! And when I got the furniture the fitting and fixtures were missing. When I emailed to complain - there was no acknowledgement or apology! Unbelievably bad service! Especially in this economic climate, can they really afford to have such rubbish service?! It isnt just that the service is bad, it is also the lack of customer focus - just an apology or a... (read more)
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★★★☆☆
“Poor social skills. Terrible.”
Written on: 12/01/2013 by j70cnc (1 review written)
I had two large heavy wardrobes delivered,within the specified time, but once the first of four box's was taken upstairs i said to the delivery guy that il check them - the delivery said we havent got time to wait for you to check them, i stated that it say's in the Email that all products need to be checked for transit damage, The guy stood their argueing saying you can return then within 5 days, i said im not signing until ive checked them he then said your lucky we brought them upstairs... (read more)
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★☆☆☆☆
“Very poor customer service”
Written on: 27/12/2012 by rroberts (1 review written)
I ordered a table from Dwell on-line at the beginning of November and was told it would be ready for collection at the beginning of December - in plenty of time for Christmas...! I receieved an email a couple of weeks later to say the collection date had been changed to the 24th December. When I checked the order status a few days before xmas, it had been changed again to the 28th Dec. No one from Dwell had contacted me to let me know and this left us without a dining table for Xmas. I... (read more)
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★☆☆☆☆
“Terrible service ruins agreat range of products”
Written on: 19/12/2012
Moving into a new house, we placed an order for £3000 worth of furniture from Dwell. They have great looking, contemporary furniture and we struggled to find anything we liked anywhere else so we went all out. We ordered in September and are still waiting for several of the items on our order. Their communication is terrible so one sofa that was due within 8 weeks back in September, we have JUST about managed to get before Christmas. Like many others have said, I'm not a big reviewer but... (read more)
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★☆☆☆☆
“Crazy delivery times, terrible communication”
Written on: 15/12/2012 by JonTheScientist (1 review written)
I don't usually write reviews online, but Dwell have driven me to it. Take it as a warning, buying online from Dwell is not a pleasant experience. An order was placed at the beginning of October; it's now mid December and my order summary currently says stock is expected within six weeks! Throughout this time, Dwell's estimates of when stock is expected has fluctuated between a week and eight weeks. None of the in-stock lines have been delivered (as a good will gesture). No emails were sent... (read more)
Visit dwell.co.ukIvo777's Response to JonTheScientist's Review
Written on: 15/12/2012
could not agree more with this customer Dwells delivery dates are absolute rubbish. I have had similar waiting times for two items which were supposed to be delivered before Christmas. Clearly this is not going to happen. It turns out that Dwell appear to hold no stock of any thing they use your uppront orders money to open new stores then have to wait for investers to put money in to the company to buy the products you have ordered, hence the long waiting times. Think I will get my money returned too!
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★☆☆☆☆
“Ridiculous delivery times!”
Written on: 15/12/2012 by Phil_Kelly (1 review written)
Purchased a small side table as a birthday present, ordered on the 21st of October and promised delivery mid November and a phone call to say when it would arrive at the store for pick up!!!. No phone call throughout November, decided to go to the store on the 9th December only to be told that it would be another 8 weeks before the table arrived. Shop assistant apologetic but offered no reason for the delay, emailed customer services and got a short explanation which really didn't tell me... (read more)
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★★★★☆
““Great Customer Service””
Written on: 12/12/2012 by rogerharrington39 (2 reviews written)
I've shopped at Dwell a lot recently, and I've never been disappointed with their staff, service or products. Dwell's products are just beautiful, stylish, modern, and very reasonably priced. They are in a league of their own when it comes to service. The staff is polite and courteous, amazingly knowledgeable and helpful. Dwell is one of those high street successes that I hope will be around for a very long time. I love Dwell's stores, too. Nicely laid out, lots of products on offer and... (read more)
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★☆☆☆☆
“useless”
Written on: 11/12/2012
This company will be out of business shortly if it doesn't sort out its performance agreements with it suppliers. I have waited nearly four months for the delivery of a christmas present. THis is dispite monthly reassurances that the item will be delivered "next month". My advice is - don't waste your time! (read more)
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Showing 31 - 40 of 597 Reviews
★☆☆☆☆
“Dreadful customer service - avoid at all costs!”
Written on: 08/12/2012
Dwell has a range of very attractive products for sale to the public in its retail outlets. But is this a false promise? If you order goods, they take your money up front and then let you wait months for delivery, presumably from China or some distant supplier. We ordered a desk from Dwell at the beginning of August and have not yet received it. It was promised months ago, but a phone call this week revealed that it was still 'at sea' despite an earlier assertion that it was in the... (read more)
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★☆☆☆☆
“DWELL : Poor Customer Service”
Written on: 07/12/2012
Ordered a floor lamp in October and was promised delivery by end November. At the end of November, I checked the order status and read that it would be now be beginning of December. No communication from Dwell and after checking order status again it had now changed to December 22nd. Finally called them and cancelled the order.Was a promised a refund on my debit card. Next day received a phone call from a private number and I was asked for the three security digits at the back of my card. I... (read more)
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★☆☆☆☆
“Worst company I've ever used ”
Written on: 07/12/2012 by kiddoslib
Ordered dining table and six chairs on 12.6.12 and I'm still waiting 7.12.12 after phone call after phone call and two visits to the store and one broken delivery later I still don't have my table and chairs. There was no compensation, no apology and no explanation. After paying in full on the day I ordered I requested a refund as I wouldn't get my table apparently until 30.12.12 which couldn't be guaranteed after being let down on three previous deliveries! I will never buy off this company... (read more)
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★☆☆☆☆
“Stressful ”
Written on: 05/12/2012 by Ahnewla
I ordered chairs and one rocking chair. I wasn't happy when I received my order as three of the chairs were faulty, due to them being scratched and one was creased. One was in perfect condition and the other two chairs, I'm still awaiting, which I don't mind as I was made fully aware of the wait. The rocking chairs i ordered had no screws provided with it and this was stressful. All three chairs were replaced, but two of them were still damaged. I later received two more chairs, which again... (read more)
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★★★★★
“Great Customer Service”
Written on: 30/11/2012 by itsnotajoke (1 review written)
I've been very impressed with Dwell, despite the long wait for goods to arrive, they are of fabulous quality and if you aren't happy with your goods they do their best to arrange a pick up. They didn't charge me for the pick up despite their terms and conditions saying that I would be charged about £49. They said they didn't want to charge me for a picture, they didn't feel that was fair! Excellent and kind. (read more)
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★☆☆☆☆
“Still waiting !!”
Written on: 16/11/2012
Wish I had read the reviews on here before ordering... I ordered a unit end of September and was told 4th Nov, then told 23rd Nov, now told 16th December... Will I ever get my item. I think I am just going to cancel it and get a refund and go to a reputable company !!! On a positive note, my local store was v helpful, but that doesnt get me my unit !! (read more)
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★☆☆☆☆
“A shambolic service”
Written on: 16/11/2012 by Rainham85
Ordered two sideboards from Dwell in May, was told delivery would be end of July. I was prepared for that as room was being decorated and we could wait. When I called at the end of July, I was told that my order would now showing as "end August". So what, no phone call to advise me? At the end of August I called again to arrange delivery and was told that the order was now showing "10 weeks wait". Dwell had my money since May, money that could have been earning a small amount of... (read more)
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★☆☆☆☆
“Appaling customer service when something goes wrong”
Written on: 14/11/2012
I have placed numerous orders with Dwell over the years and have had satisfactory service but trust me when something goes wrong they are just as bad as other retailers who charge half the price. My order took two months to arrive and when it did it didn't match the pictures on their own website. Upon asking about this the 'customer service' staff told me pictures are just for a rough idea of the product and don't have to match what you receive! Upon my insistence that under current... (read more)
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★☆☆☆☆
“VERY POOR dwell service”
Written on: 01/11/2012 by akbarali (2 reviews written)
order settee , came through then a month later settee foam sunken when sitting, eco settte investigator came and said it will arrange a report for a replacement, however the report went stating settee is fine , dwell refusing to replace, i have sent e mail to manager to investigate as report sent is false. DO NOT BUY FROM DWELL!!!!!! DAY LIGHT ROBBERY (read more)
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★★☆☆☆
“Nice furniture, shame about the company and service!!!”
Written on: 20/10/2012 by Pikelet (1 review written)
We moved into our new house in February this year and decided to order the hideaway dressing table and a bedside table..... It is now October and after many phone calls (TO them, and no courtesy calls FROM them) and a change of order seeing a the expected delivery date of my dressing table was an ever moving goalpost, I finally received the alternative dressing table that i requested but am still awaiting the Zapato shoe cabinet due to the delivery drivers damaging the item in transit. A... (read more)
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dwell.co.uk
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Roopal64's Comment
Written on: 20/05/2013
Hi Out of interest what did you order. Im interested in the paris sofa. Im so put off with the reviews but love the sofa and its on sale!! What to do???
Tomcat55's Comment
Written on: 20/05/2013
My order was for a mirror. I appreciate Dwell has some great stuff but with so many negative reviews would you really want to take the chance. After research I managed to find several other retailers offering the same mirror and have it in stock - Dwell kept claiming they were having suppler problems. Other users have suggested Dwell going bust which would back up the suppliers problem. Good luck with what you decide but with so many bad reviews is it worth the risk?