Old City Tourism has no good points in my view, they told me my booking was done, they took my money, but when I arrived at the hotel, no booking, I phoned them and they told me: "Unfortunately your booking has been cancelled. We have sent your payment to your account". I did not receive anything, and I tried to contact them several times. I wouldn't book anything with them. Check other messages in other web before you do something.

I booked a hotel with Old City Tourism in February 2008 and they deducted in the full amount of £447 from my account. Everything seemed to be ok. 2 days later they deducted the same amount out again. After numerous phone calls and emails, and 2 months later I am still £447 short. I have contacted the office of fair trading and cancelled my debit card to stop them taking any more out!

I booked a long weekend in Edinburgh with Old City Tourism costing £390 at the Carlton Hotel. After making the booking I rang the hotel to check that the booking had been made and to my shock the receptionist informed me that no booking had been processed. ALARM BELLS STARTED RINGING VERY LOUDLY. I rang to cancel my credit card but unfortunately £390 had already been debited from my credit card by an Istanbul company old city tourism.

In January 2008 Old City Tourism took whole amount for our booking straight away, £700. They then tried to take it again but fortunately card company queried and stopped it. I rang hotel in Switzerland to find no booking had been made, so I e-mailed to cancel reservation on 6th March. Immediate reply but no refund. 17th March e-mailed to say the money had been refunded but it still hasn't, and my card company is now dealing with it.
How are they allowed to advertise? I'm shocked and upset and still £700 worse off and I'm a pensioner so can't afford it. Be careful when booking online.

I've booked with Old City Tourism a Hotel in Bali. First of all, my credit card has been charged twice. Additionaly, one day before my departure, the booking has been cancelled by Old City Tourism. Therefore, I had to pay the bill for the third time. Old City Tourism: Never again

I tried booking for a hotel in Munich but it came back not available so I then tried another hotel, and again this hotel was not available. Did not think nothing of it until I got my credit card statement showing that money for the two unavailable hotels I tried to book were taken. Tried calling them on the UK number provided but this was not even connected so tried the worldwide number which I assume is based in Turkey. Got through to someone in the accounts department who said they would refund the amounts. A week later I checked my account to see if the refund was made but it had not. Called them again but to no luck getting through to someone who could help. Kept being put on hold and transferred and then line cut off, this goes on for hours! Going to report to my credit card company now and also find out if there is a regulatory body who can investigate this company. Am also going to report to WatchDog on BBC1 and see if there is anything they can do.

They took two payments of £378.33 from my credit card after telling me they couldn't make a reservation I'd asked for. I phoned the hotel in question they had plenty of rooms available.

I mailed them several times using their website form - they never replied. I phoned them and was fobbed off with statements i.e. that they had already refunded the money.
My credit card company has just refunded me. This has all taken about about 8 weeks.

I booked hotels in Lisbon and London. They charged my credit card and sent me vouchers. Everything appeared to be okay. Then they charged my credit again for the London hotel. I sent several queries to them asking them to reverse the double booking but received NO RESPONSE from them. I arranged for VISA to reverse the double charge which they did and then cancelled the original booking. Old City sent me an email stating they would reverse the charge withing 7 days. I was not surprised to learn they never did reverse the charge. I had to get VISA to reverse the charge. I wish I had read the many poor reviews before using them

I booked a hotel in Nice for 3 nights in May for £133 (I'm now trying to contact the hotel direct to see if my booking actually exists - which I'm not very optimistic about, having read these reviews!!). Between making the booking in August last year & yesterday, Old City Tourism have debited my account for £1007 over 4 separate transactions for no reason whatsoever. My credit card Company are in the process of rechargintg them at the moment.

Same thing as all these people happened to me. Reserved hotel with Old City tourism. Email followed saying hotel had no room. Then money taken off credit card account. No answer when phoned them. In the hands of my bank now.

I booked a room in London in August 07 which I paid and used the room but three months later Old City Tourism took double the money out of my account for no reason. My bank wont help because it was a visa debit payment so I'm not sure what to do now. Very frustrating.