sent order on03/01/15 sent email on 13/01/15 got reply saying they will get in touch shortly 10 days later sent email to cancel and ask for refund wont deal with them again this is second time I have dealt with them, first time service great now no good they seam to lull you into thinking they are ok then don't bother when you order again. if not in stock why not say so

Ordered Kirby shampoo, when it did not arrive we contacted Sparesaver who assured us that it would be dispatched that day. further calls got similar stories of the stock having now arrived and would be sent out. We finally cancelled the order and had to contact Paypal to get our money back.

Used this site before and they were efficient and quick to deliver. this time i have ordered and paid for goods and not received them well over a week since ordering. contacts unobtainable.....no reply to email? have they gone bust?

quick delivery and very good service

Ordered replacement motor and filters for Dyson DC08 from Australia via Spacesaver website, money taken and order number given then later order cancelled without advice. Nothing delivered, no refund, no response from numerous emails.

I wish I'd read the reviews on this site before I'd made my purchase. I bought a replacement hose for my Dyson (apparently genuine product). It starting splitting within a couple of months, my original hose lasted years!! I emailed sparesavers and had a delivery fail message so I don't know if you can contact them by email anymore (used email address from their website) so I rang and spoke to Aaron who told me to send it back and they'd have a look at it,as the hose is the main part of the vacumn I asked how long this would take and was told it could take several weeks. I have decided not to bother as from reading the recent reviews I doubt I would be sent either a replacement under warranty or my faulty one back if people are still chasing to have their money back. I don't know where to go with my complaint but I often wonder with internet companies if they are done from someones front room! I will definately check reviews on future internet businesses I deal with and wouldn't recommend this one.

HISTORY: 27/02/12: Standard Miele dustbags ordered online. On/Around 02/03/12: No delivery & no update by email so telephone call to SpareSaver. Spoke to young lad 'Aaron' who went away for few minutes then told me 'awaiting stock delivery' to company. Order should be with me following Monday (5th March) On/Around 07/03/12: Still no delivery so rang again. Spoke to 'Aaron' and same response as above. He said will be with me 'following Monday'. 13/03/12: Still no delivery! Rang again and spoke to 'Aaron' who said still awaiting delivery and ...yes, another week! I said I wanted to cancel order and get a refund (SpareSaver have had my money since 27th Feb!) He said he wasn't 'authorised to make refund and that has to 'go through supervisor, who is too busy too speak to customers'. I said I wanted confirmation in writing by email that my refund was being processed. I was assured of this but never received it. 20/03/12 No refund or email received. I rang, yet again, and spoke to Aaron yet again. I was firm and was put through to a 'Barry' who didn't introduce himself as 'Supervisor' and was very curt and didn't seem to care. He said I would 'get money back via PayPal today'. This company seems to not care about the Customer or the service they provide. I have gone back to my original on-line supplier (e-spares) who I would recomend. I ordered on the 17th and got my delivery on the 19th (and that is with standard postage - you can pay for next day delivery) I will NEVER use this company again. It's not just the delivery delay, things sometimes go wrong and we accept that, but the way my enquiries were dealt with were at best unprofessional and at worst incompetant and uncaring. BEWARE YOUR MONEY. I HAVE YET TO GET MY REFUND! (This is why I am publishing my review anonymously)

I saw the Sparesaver site was advertising replacement Dyson hose as good as the genuine item but much cheaper. So I ordered the unbranded hose When it arrived and I put it onto the Dyson, as I wrapped the hose around the hose tidy, the bottom hook bent upwards slightly. Over the next month as my wife used the vacuum cleaner the hose bottom hook became weaker and bent further. Finally after a month or so the hook factured along its top join and the hose tidy was not useable any more. I telephoned Sparesaver and explained what had happened and the man I spoke to said it sounded like a manufacturing fault. I looked online at the genuine hoses and I could tell that there is a large support under the hook. On the unbranded hose the support was almost non existant So I obtained a returns number and sent the hose back. The company replied after about a week, stating that, in their opinion the hook had been broken through undue excesive force and they refused to refund me. I have requested twice more that they return my money. They ignored me once and repeated their claim against me after my second request. I am now raising proceedings against Sparesaver to recover my costs.

Great range of products and my order arrived by first class. I had absolutely no problems at all. Ralf P.

No stock, no delivery, money taken, no refund

I actually couldn't find what I needed so I sent an email expecting a reply in a day or so. I got a response really quickly they found the product I needed really quickly and it was delivered the next day. R Hawley

Used them again and had a very good experience once again. Katy