Route One www.routeone.co.uk Reviews

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2.8 stars
Average rating for this product is: 2.8 out of 5

From 1 rating and 3 reviews

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Average Ratings for Route One www.routeone.co.uk

  • Customer Service1 stars
  • Quality of website3.7 stars
  • Value for Money2.4 stars
  • Reviewer Ratings2.3 stars
  • Overall Rating2.8 stars

3 Reviews For Route One www.routeone.co.uk

  • Guest 30th Jul 2009

    Reviewer rating: 1 stars


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    Very pricey delivery at nearly £6 for next day from route one. Chose next day and it did not arrive. Called them on the delivery day and they said the parcel had been dispatched. Called the next day to say it had not arrived and they tried to first argue that it wouldn't be next day if I ordered after 3pm. When I pointed out they had said it had been dispatched and that when I ordered on the phone this was never mentioned they said they didn't know why it hadn't arrived but it would be delivered today between 9am and 7pm! Didn't even offer a refund on the shipping so told them not to bother. Have bought same product with Kates Skates, same price but same delivery is free. Route One I would not use again.

  • Cantona53 22nd Jan 2008

    Reviewer rating: 4.5 stars


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    I have purchased from Route One quite a few times over the last 3 years and although there have been occasional problems, usually with the delivery times, it has never put me off ordering again. When I did not get my new skateboard (last year) in the time that they said, I phoned the customer services number and they assured me it was on it's way after some problems with Parcelforce. It came the next day so I was happy, and Route 1 gave me my delivery charge back, which was great.In all, the ...

  • JayArs Rank: Sergeant 6th Sep 2007

    Reviewer rating: 1.5 stars


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    The Route One online shoe shop are just not on the ball. The price was great, but the shipping let them down, and they never responded to any of the emails I sent asking whether they had dispatched the shoes.