TD Waterhouse www.tdwaterhouse.co.uk Reviews
Latest Reviews
★☆☆☆☆
“Rubbish!”
Written on: 02/05/2013 by patience121
Far too many trades fail and there starting price for trades is £12.50p and not competitive at all. Couple this with admin fees per quarter if you do not trade and it works out expensive! Too many trades fail when you hit the buy or sell button causing financial loss and heartache! STAY AWAY!!!! (read more)
★☆☆☆☆
“FEES RIP OFF ”
Written on: 23/04/2013
I opened a Trading ISA with TD Waterhouse making a small £200 deposit in February 2013. I added to my account in early April to make full use of 2012/13 ISA allowance. Having tried unsuccessfully to buy the stock I wanted through their website I closed my account. I have been charged £96 admin fee to close the account - fees are hidden away and you can't access the information until you have registered on their site. I would not have tried to buy my ISA through them if I had known I would... (read more)
★☆☆☆☆
“Utterly useless”
Written on: 06/04/2013
Flakey web site, no phones answered, does not get much worse than this. (read more)
★★☆☆☆
“phone”
Written on: 02/04/2013 by cricketers
Waited on phone twice today for half an hour each time. Still not got through. e mail site not working. They have been recording a message saying they hope to imprvoe call times but are still as bad as ever weeks later. (read more)
★☆☆☆☆
“I feel like I have been mugged”
Written on: 25/03/2013
I wanted to close a self-select ISA and phoned to do so. I was hanging on the phone for over half an hour and then told it costs me £100 to close my ISA!!! This is disgusting daylight robbery and is on top of the annual admin fee that they charge and many other providers do not. I will never touch them again. (read more)
★☆☆☆☆
“Client service has fallen to pieces”
Written on: 19/03/2013
We were originally with ETrade UK who were fantastic - you got intelligent people on the phone who actually helped, consistently, and communicated properly by email or letter. When ETrade closed down in the UK we were transferred to TD Waterhouse (now TD Direct - why?) Since then everything has gone downhill - we had a nightmare with a power of attorney for aged parents, the web site contact is not getting replies, you can wait on their telephone number for 30 minuts or more before speaking... (read more)
★☆☆☆☆
“TD Waterhouse (Now TD Direct Investing)”
Written on: 11/03/2013
Only used for UK stocks / funds. It soon became obvious to me that if you want anything done other than buying / selling online (in my case I wanted to transfer in shares via a certificate)they are completely and utterly useless. Excessive times, ignoring client instructions, no communication or incorrect communication. I have moved, suggest you consider their poor customer service (premium rate numbers only) before joining. (read more)
★☆☆☆☆
“No execution of limit order”
Written on: 26/02/2013 by guirinec (1 review written)
I put a limit order, although the share price went well above and volumes were strong, the order did not get executed. During one month I did not know wether the order was executed as my holdings of the stock was zero. Share price of the stock declined and it appeared the order did not go through. I lost £400, of course the stock price could recover. However the response of TD waterhouse was insulting "we will provide our best endeavour for execution" etc. As a result I have transfered my... (read more)
★☆☆☆☆
“30 minute wait times not uncommon”
Written on: 23/01/2013
I have been on hold for the last 30 minutes trying to get through to customer service. This is the second time this has happened in the last fortnight. When the service works its good, but the website is poorly laid out and you often have to speak to someone because you can't find the answer you want on it. If you then have to wait 30 mins - well, it's awful. I would avoid. (read more)
★☆☆☆☆
“Extremely Poor Service”
Written on: 03/01/2013
Have used this platform for over 12 months now, was attracted to the low transaction costs. This however is very misleading due to the far in excess of market management fees and scandalous closure fees. Also their Market fill orders failed on me twice resulting in loss of profits. Their staff when called are rude, unprofessional and clueless to the product they are offering. Avoid like the plague (read more)
See next 10 reviews
Showing 1 - 10 of 33 Reviews
★☆☆☆☆
“TD Waterhouse share dealing”
Written on: 19/09/2012 by stewf
I presently trade with TD Waterhouse having been transferred from Hoodless Brennan when Td took over their accounts but I have to say TD Waterhouse costs are high £12.50 per trade £12.50 quarter inactivity fee unless you have over £7500 in the account and a scandalous £50 account closure fee. I would also say that their services have been poor with their website going slow and going down several times in the past which I found very frustrating. I am looking to close my TD account and... (read more)
★☆☆☆☆
“All ridiculous”
Written on: 27/05/2012
Had the account for a couple of years and wanted to close the account since I'm no longer doing any trading. On top of the administration charge, there's £50+VAT charge as 'other charges', which I was never aware of. The telephone person proudly said 'that's why we don't let you to withdraw funds lower than £100'. The man also said, 'That's the way we work I'm afraid'. I suppose if you're some sort of big investor, this is nothing, but if you're just looking for an alternative way of ISA,... (read more)
★★★★☆
“Very Efficient Provider”
Written on: 05/02/2012 by sicall (2 reviews written)
I have had ISA and trading accounts with this company for a number of years and have found them very efficient. There are probably cheaper providers out there but the customer service at TD Waterhouse is worth paying that little extra. An example being that i was once misquoted on a sell order and thinking that was the current market price agreed to sell. However on checking the recent trades i realised that the error had cost me several hundred pounds. One phone call and they cancelled the... (read more)
★★★★★
“Best Online Broker by far”
Written on: 28/05/2011
I recently opened both trading and ISA share dealing accounts with TD Waterhouse. I have had accounts with a couple other online execution-only brokers in the past (barclays, Hargreaves Lansdown) and from what I've experienced so far TD Waterhouse are the best. I contacted their customer service department the other week and the representative was very polite and helpful. I had a few questions regarding my ISA account and he proved to be very knowledgeable. The website is functional and... (read more)
★☆☆☆☆
“I have used TDW for little over a year and at first I...”
Written on: 17/05/2011
I have used TDW for little over a year and at first I found the service good although the website is slow and some features like the Portfolio Exray have never worked.
Recently there have been a lot of mistakes and problems on the website. The investment figures shown in my portfolio are incorrect and I cannot see what my holding amount to. Customer services do not seem to address the actual issues. I am losing confidence in this service.
KHR
(read more)
★☆☆☆☆
“Online platform is very very less flexible and not...”
Written on: 22/03/2011
Online platform is very very less flexible and not user friendly. (read more)
★★☆☆☆
“TDWaterhouse online trading. ”
Written on: 26/02/2011
TDWaterhouse online trading.
The only reason I am with TDWaterhouse is because when American Express
Sharepeople gave up on they trading service everyone got transferred to TDW.
Overall, I would say if you are dealing primarily in funds and in UK stocks,
then I would not recommend TDWaterhouse. If you are keen on trading US and EUR
shares, then I cannot comment much.
Customer service is usually slow, and never seems to quite understand what your problem is.
The general user interface is...
(read more)
★★★★☆
“My experience with TD waterhouse has been good, it...”
Written on: 21/02/2011 by andreww127 (2 reviews written)
My experience with TD waterhouse has been good, it offers an easy to use and accurate interface to buy and sell stocks.
I use ADVFN to check realtime prices, financials information and charts.
A mixture of ADVFN, Interactive Investor and London South East for informative and speculation on the discussion boards.
I have had occasional problems buying and selling when the volumes are high. Not neccessarily a TD waterhouse issue.
(read more)
★★★★★
“Great Website combined with a great dealing platform....”
Written on: 20/02/2011
Great Website combined with a great dealing platform. Combined with great prices (£8.95 frequent trader rate)and incredibly helpful customer service they are the best execution-only broker I have ever dealt with! (read more)
★☆☆☆☆
“I am relatively new to the share dealing world and a...”
Written on: 04/01/2011
I am relatively new to the share dealing world and a small investor. The general feeling I get from TD is distinct apathy. I have had countless issues with them ranging from a repeated inability to extract funds from my account, to them selling shares to pay their admin fee despite there being £800 cash sat in my account. Their online service is very poor and seems to do what it thinks it should resulting in a need to ring the telephone line. I might as well have a telephone broker. And... (read more)
See next 10 reviews
Showing 11 - 20 of 33 Reviews
★★☆☆☆
“not suitable for retail investors. Have no interest in...”
Written on: 01/12/2010
not suitable for retail investors. Have no interest in spread betting. That's just gambling. But for trading in US denominated securities its pointless. Bid price offered on stock not reflected in portfolio screen showing gain/loss denominated in Serling. £65 gain after £12.50 commission fee mysteriously becomes £1 without any explanation from customer service. They just bang on about fx rate spread. Fine but if portfolio gain/loss shown in Sterling already then whatever fx rate applied... (read more)
★☆☆☆☆
“The few times I had the misfortune of dealing with TD...”
Written on: 21/10/2010
The few times I had the misfortune of dealing with TD Waterhouse I found them to be unhelpful and offhand. They charged me several times an "inactivity fee" when I hadn't traded for some time. I presume they regard that having an account with them to be some sort of privilege which customers have to pay for. Avoid them like the plague. (read more)
★☆☆☆☆
“Don't get an account with TD Waterhouse, you will...”
Written on: 20/09/2010
Don't get an account with TD Waterhouse, you will regret. I certainly have time and time again they have cost me money. Through negligence, or system errors. Unfortunately their covered in the contract notes so you take the loss for their mistakes. I will be changing my broker shortly. (read more)
Guest's Comment
Written on: 22/06/2011
which broker did you change too? I am sorry to hear that you left us (TD Waterhouse)
Reply to this comment
★☆☆☆☆
“my td waterhouse account is useless. on friday i sold...”
Written on: 24/05/2010
my td waterhouse account is useless. on friday i sold 26000 aezs on the american market. the system indicated executed on all 26000 shares and the correct amount went into my account histoer. today i logged in to find 7000 shares still there and the execute changed to 19000 shares and the account adjusted accordingly. last week i had a sell on cagc. the sell price was reached yet no shares were sold. when i telephoned i was told that the price was only above my sell price for a minute and a... (read more)
★☆☆☆☆
“ i have an online account with td waterhouse and am a...”
Written on: 23/03/2010
i have an online account with td waterhouse and am a frequent user,i placed a trade yesterday,and promptly left after, when i looked at the account late afternoon it hadn't been carried out. after telephoning them was told it was declined as the price was moving too fast.Surely their computers should be able to cope with price movement. (read more)
★☆☆☆☆
“Absolutely worse brokerage. Requested funds 7 days...”
Written on: 18/02/2010
Absolutely worse brokerage. Requested funds 7 days back from my account. Still cannot resolve any issues and no feedback. 10 emails and numerous phone calls but no resolution to transfer my funds back to me. (read more)
★★☆☆☆
“as an ex td waterhouse online client i have no axe to...”
Written on: 04/02/2010
as an ex td waterhouse online client i have no axe to grind here just to share my experience.
the charges/prices are very good but this does not mean you get the best service.
mistakes were common place, slow to execute deals and to refresh online screen, screen mistakes and crashes common.
i was in for the long haul but to be honest, i could not trust the system and it ended up more hassle than it was worth keepng an eye on mistakes and then trying to rectify.
ease of use it is not!!!!...
(read more)
★☆☆☆☆
“Too slow for an online trading system. To change the...”
Written on: 29/01/2010
Too slow for an online trading system. To change the price on a trade already in the system you need to cancel the trade and enter a new one. Cancellation takes minutes rather than seconds. Also the cancellations of trades do not work when the market is closed. (read more)
★☆☆☆☆
“Couldn't login into my account when I needed to. Its...”
Written on: 15/10/2009
Couldn't login into my account when I needed to. Its been 30 minutes, and I am still getting timed out. (read more)
★★★★☆
“TD Waterhouse has a well laid out screen. The spread...”
Written on: 14/04/2009 by td715567
TD Waterhouse has a well laid out screen. The spread betting is particularly impressive. (read more)
See next 10 reviews
Showing 21 - 30 of 33 Reviews
★★☆☆☆
“TD Waterhouse spread betting is a cheap service but...”
Written on: 26/09/2008 by mxhoward7
TD Waterhouse spread betting is a cheap service but there is a risk I'll lose hundreds more because I can't work out how to execute at current market prices. In one situation I had to pass an order to dealing that took over 4 hours to execute. Needless to say the price was somewhat lower from when I put the order in. Definately not a trading system. (read more)
★★☆☆☆
“Support from TD Waterhouse is not that good - they...”
Written on: 13/08/2008
Support from TD Waterhouse is not that good - they seem to expect users to understand spread-betting terminology. The help screen is as clear as mud because it uses different terminology to describe the same thing. Clearly written by a 'technician'. The use of American-English is evident and it adds to the confusion. Opinions given by phone differ according to the individual you talk to. Best talk to the margin and the dealers rather than with customer service - they are ok and... (read more)
★★★★★
“TD Waterhouse is a brilliant online trading platform...”
Written on: 24/01/2008
TD Waterhouse is a brilliant online trading platform nice simple and easy to use. (read more)
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Guest's Comment
Written on: 22/06/2011
Woho! TD are the best! I am one of the customer services Rep which work there!