can anyone give me a current pnohe number as the one on my invoice wont take calls and the website www.bestcameras.co.uk doesnt exist have they gone out of BUSINESS?

I ordered a Nikon D3100 camera and chose the 3yr warranty, Samsonite case and extra battery package. The camera was said to be out of stock, then arriving next week, then week after then the week after that bla bla bla. It took almost 2 months to arrive, I received it at the end of January this year and I am still waiting for the extra battery. Despite numerous phone calls to their office ( which is not cheap as I live in Cyprus) and them telling me they had been let down by their supplier, I decided to see if they had a battery in stock on line and sure enough they had. I called them and suggested they send me one of these to complete the order, they refused. They did however offer to sell me one for £35 plus delivery, almost twice the price I had been quoted elsewhere. This company is a complete and utter waste of space, given the choice again I would pay a few pounds more and use a reputable company.

I`ve just ordered a camera, on the Best Cameras website they had it on stock, made the payment, they got my money!!! and 5 mins later just got the email, that the item i have ordered is temporarily out of stock. SO SO diasppointed. they promised fast delivery, just curious how fast it can be.

Best Cameras are an awful mickey mouse operation. Once again another cheap outfit whose website bears no relation to their stock levels. I ordered a D90 package and paid for next day delivery. All great right? Wrong! After giving my payment details and getting confirmation page with order number I decided to be sure and phoned them to see if they had my order and it was indeed next day delivery. I got some jumped up teenager on the phone who in a sarcastic tone said "well you do know it is out of stock dont you?" Well no actually I didnt, as I just odered it on your website and it didnt alert me to any problems. The rep in question was so cheeky and had devil may care attitude that I asked for her manager. He proceeded to try to tell me that it was quite proper that the website should not be linked to stock and I should have phoned before ordering. Hmmmm isnt the whole point of the internet that you dont have to phone? Anyway, suffice to say - steer clear of this website shocking service, no apology and the staff have an attitude that we land them all back on the dole where they belong.

They don't necessarily have the items they are selling. I bought a camera from them, then went and bought accessories for it from elsewhere, then got an email from them saying they no longer stock the item! They were still advertising it as far as I am aware.
Wouldnt use again and dont recommend bestcameras.co.uk.

I had a Ricoh superzoom digital camera gifted to me for christmas. It was purchased a few days before christmas, and arrived on time, which impressed the person who bought it for me.

On christmas day, I did what anyone does...switched the camera on; after all, how can one tell if an electrical item that is given as a gift is suitable, without opening the box and switching it on? It turned out that the zooming mechanism was ridicolously loud, and the camera wouldn't take pictures indoors without being really dark and grainy. (I played about with the menus, trying to improve its performance...yet, it failed to perform anywhere near the 3 year old Sony V1 it was to replace; and markedly worse than the budget Canon Ixus 70 that my brother purchased from America.)

As such, i got in touch with the company; informed them that i had switched the item on, as you do on christmas day when you receive something that may well suit your needs 100%. I was duly informed both by the discourteous girl that answered the phone, and then by the manager, that there would be no chance of a refund of any kind, as the camera had been switched on. I found this incredulous---how could it be legal for a camera company that sells at distance, to sell items around christmas, and be so adamant that they were not going to offer a refund ?

So, i consulted the distance selling regulations, which stipulated that I was fully entitled to a refund, given that the item was purchased within 7 working days, and had been treated with due care...

I sent them a fax after spending time reading the distance selling regulations, to which the manager conceded that i was indeed entitled to a refund. So, i sent the camera back, fully protected with bubble wrap; markedly more protected than it had been received. However, I hadn't realised that the person who purchased the camera had taken the camera out of its plastic bag, and so, it arrived at BestCameras without this bag.

I was left an answermachine to say that the camera would not be refunded because items were missing. I called up and was once again talked down to, only to find out that it was because of a plastic bag that the camera wasn't being refunded. Given that I agreed to the £10 restocking fee, and that i had chosen to purchase the camera from a smaller stockist, believing that it's good to support the smaller retailers, i found it once again unbelievable that they would be so petty !

They eventually agreed to a refund after i questioned whether they really expected me to go through the rubbish to look for a plastic bag that had been thrown out in error.

It is a shame that they offer such poor aftersales service, given that the purchasing and delivery of the items was exemplary...

If you are purchasing a camera that is not available on the high street, and therefore can't be tested before purchase,should you wish to return it. It has been a huge waste of time, and given me real reason never to purchase from small independent online sites !

Any company that makes rules up about returns will rightly never get a recommendation from me !