JustHostMe - www.justhostme.co.uk Reviews
Latest Reviews
★★★★★
“Good Customer Service”
Written on: 20/05/2013
Good Customer Service. Sent in an email ticket and it was resolved within a couple of hours and i was kept in the loop the whole time. (read more)
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★★★★★
“Coulnd't improve on the service they provide”
Written on: 17/05/2013 by theheavylemons (1 review written)
Every time I get in touch they respond quickly and always address any problems straight away. Never had a problem with site availability and their rates are very reasonable - no hesistation in recommending to others. Thanks for a continually good product. (read more)
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★★★★★
“Great service and support”
Written on: 17/05/2013
There will always be issues that arise and JHM rise tyo the challenge. Problems always sorted even when it's not teir fault (read more)
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★★★☆☆
“Overall Experience Good”
Written on: 08/05/2013 by rsmith3260 (1 review written)
The only gripe I could possibly have is with the telephone response/support- i.e. when you ring for telephones support 9 times out of ten all you can get is a recorded message. Getting help via the ticketing system is OK so long as you can figure out the provided advice technically. However if you particularly need telephone support it can be a pain- but perhaps at these prices you can't real complain. (read more)
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★★★★★
“fast and efficient”
Written on: 05/05/2013
had problems because I had created two accounts !! just host me had it sorted in 10 minutes and two very professional emails thank you!! have never had this type of service before highly recommended (read more)
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★★★☆☆
“Fees query response”
Written on: 02/05/2013
i didn't understand why we were being charged again for a service i believed we had already paid for 3 months earlier. although your phones seem to be constantly engaged and i recieved no response from the message i left on the answering machine. as soon as i sent an email message this was swiftly answered explaining what we had paid for and what this new charge relatyed to. As a public body we require an invoice in order to make payments, this invoice was instantly drawn up, with no... (read more)
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★★★★☆
“panic”
Written on: 02/05/2013
The hacking issue is now resolved, hopefully and it was re-assuring that I was contacted so quickly. thanks (read more)
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★★★☆☆
“Site builder software access fixed but what and how?”
Written on: 30/04/2013
Slow response so had to chase up as couldn't update website. Would have appreciated some explanation of the issue and the fix. (read more)
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★★★★★
“Email problem sorted!”
Written on: 28/04/2013
Thanks for talking through my email settings both online and by telephone conversation. Knowledgeable assistance and plenty of patience. Thank you! (read more)
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★★★★★
“Great support from Just Host Me”
Written on: 25/04/2013 by cubelab
The guys at Just Host Me are always on the ball and are quick to respond and help in any way - even those times when it's (probably) a daft question! (read more)
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Showing 1 - 10 of 291 Reviews
★★★★☆
“Good Service and Value”
Written on: 22/04/2013 by rikg
Been with JustHostMe for a couple of years now and the value and quality of their service is excellent. Was looking around for a while for a UK based company that could compete with larger American companies on value and services offered. But unlike some larger American companies I have been very impressed with their support service! (read more)
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★★★★★
“Fast and to the point.”
Written on: 22/04/2013 by nerru86 (2 reviews written)
Registered a second domain. Wanted to associate the new domain with a folder on the existing hosting package. Problem was I never had much experience with domains so I created a support ticket with request for help. In just a few moments they sent a reply with the detailed instructions on how to do what I wanted. (read more)
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★★★★★
“Even on a Bank Holiday weekend...”
Written on: 01/04/2013
I had a reply within 30 minutes to my anguished cry for help. And within 40 minutes the problem was sorted. Just like that. Bravo! (read more)
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★★★★★
“Continues to be excellent”
Written on: 21/03/2013 by SteveWFind
I have a number of different websites and services with JustHostMe, and am always impressed by their attention to good service. On some of the shared servers the hosting speeds can be a little slow at times, but that's fine - I expect slower speeds from a shared server (you get what you pay for...) (read more)
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★★☆☆☆
“Diminishing Service”
Written on: 21/03/2013
Over the last 5 years or so I have enjoyed the service JustHostMe have provided on approximately 20 websites I run with them. Over the last year I have seen the performance of these servers diminish dramatically. I have contacted support about the issues and they seem to be turning a blind eye to the situation and not offering any real solutions other than upgrading to a business package, which in my opinion is a option which is way overpriced for hosting the simplest of WordPress... (read more)
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★★★★★
“Very, very good service backup.”
Written on: 01/03/2013
I've had very few problems with the web hosting, but when they have occured, such as recently with emails, they responded fast with bang-on suggestions. The problem was solved and I am now extremely happy. If you're looking for a company to host your website - this is the one I would recommend. (read more)
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★★★★★
“They actually do what they say without fuss”
Written on: 28/02/2013
Been with them for years now. There are people you get to recognise on the other end of the customer service contacts. They actually do what they say, the operate service ticket system properly, they are the antidote to most modern operations. Can't recommend them highly enough. (read more)
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★★★★★
“what price rises?”
Written on: 14/02/2013 by jaspat25 (1 review written)
Confused at the last review at price rises. We are totally blown away by the price but more so by the support. We are just finishing our website and the web designers had a mass of problems with their Wordpress integration with Paypal Pro, SSL certificates,memory cache etc. The Ticket support reply times have normally been within 20 minutes, with even replies at nearly 11pm at night. Not only has there been a fast reply but unbelievable technical knowledge (most over my head, hence the web... (read more)
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★☆☆☆☆
“Prices”
Written on: 04/02/2013
Bate and switch, Time and Time again. Simple as. Don't use them, unless your happy to pay WHATEVER they choose. Am now moving all services away from them due to ridiculous price hike. (read more)
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★★★★★
“Always great service”
Written on: 19/01/2013 by martinfish (1 review written)
Maybe not the cheapest hosting but the service is second to none. I've had a number of issues to resolve over the years I've been withn them, problems not of their making, and they've helped me resolve the issues every time. (read more)
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Showing 11 - 20 of 291 Reviews
★★★★★
“Reliable hosting, great customer service”
Written on: 29/11/2012
I am not very techie so I sometimes have to ask customer cervice for help. They always reply quickly with clear helpful instructions (and sometimes sort out the problem for me). The hosting is easy to use and very reliable. Can't fault them. (read more)
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★★★★★
“Superb support”
Written on: 16/11/2012
I've been with these guys for quite a few years now and the support has been excellent. I've submitted a number of tickets over the year and the response has always be quick and to the point. Every problem always sorted in no time. I thorally recommend them to anyone. (read more)
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★★★★★
“Brilliant. Plain and simple.”
Written on: 16/11/2012 by jhleslie (2 reviews written)
I am a complete novice attempting to create a website and when I hit a problem their speedy response was most reassuring. Even though the question that I asked was really down to my ignorance rather than anything to do with them. I felt that their customer service was really first class. Excellent value for money... I can't recommend these guys enough, (read more)
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★★★★☆
“Good service but prices increasing all the time”
Written on: 12/11/2012 by twomoons
Relatively new hosting company that started off super competitive in the pricing area. However it seems this was to draw in the customers. As soon as they were bigger they went to become a ltd company - the client footed the vat increase. Since then prices have increased twice without warning. These are not fixed price packages. ( The VPS 10 was £15 with no vat per month - within two years it is £30 plus vat per month) However on the whole the services are good - there have been a few... (read more)
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★★★★★
“Great customer service ”
Written on: 09/11/2012
They know their stuff and respond promptly to requests - very pleased Thanks, Simon (read more)
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★★★★★
“Excellent Customer Service”
Written on: 02/11/2012
I've had major problems in trying to move a dormant domain registration from Tucows (avoid Tucows at all costs!). The Tech Support team at Justhostme have been great. I've had lots of help and advice, and now my domain is registered with Justhostme and I can at last get on with building the website. I've got another domain already hosted by Justhostme and again I've had absolutely top-notch support from the Justhostme Tech Support team. Many thanks folks. (read more)
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★★★★★
“Highly recommended”
Written on: 23/10/2012
I would highly recommend these guys for hosting. I have ben using them for a few years now and have had nothing but excellent support from them. Cost is competitive and backed up by excellent customer service I wouldn't go anywhere else for domain hosting. Ticket system for support but a telephone number is available should you need instant support. Like the title says Highly recommended..... (read more)
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★★★★★
“Great value, and includes cPanel!”
Written on: 17/10/2012
I'm a new-ish web developer and decided to give these guys a go since they were one of the few budget web hosts who offered cPanel, which is a must-have for me. Bought the 'Budget' package to test out the waters, so far it's fantastic. It outperforms my last host, who despite having a data center about 50 miles away from me, was severely lacking in performance. Their website is not only nice on your eyes, its also easy to use. Within about 5 minutes I was up and running. Will definitely... (read more)
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★★★★★
“Good value, great customer support”
Written on: 21/09/2012 by lippystik (3 reviews written)
I've been with these guys for a few years now - I moved all my hosting and domains from the evil Easyspace, who are robbing b#@*ards. However JustHostMe are very very good indeed, they always respond promptly to support requests, and will do / help me with some of the techy things i'm less confident to do. Would defo reccommend (read more)
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★★★★★
“Brilliant support service”
Written on: 03/09/2012
I've been with JustHostMe for over a year; submitted my first support request and received a reply and the solution almost immediately. This is the kind of reliability I need to keep my business running. Thanks JustHostMe! (read more)
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Showing 21 - 30 of 291 Reviews
★★★★★
“Really nice place to be”
Written on: 02/09/2012
Simply good service, tickets are answered quickly and accurately. Hosting is great and you get service for money everytime. Would recommend everyday of the week and twice on sundays. (read more)
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★★★★★
“Surprised”
Written on: 24/08/2012
I'm a very happy customer: You have given me all the answers to all my little questions very promptly, with clarity and I have been pleasantly surprised by the ease of the experience. usually online helpdesks give me brickwalls or explain things in technical jargon that i cannot undersstand, so it was nice this has all flowed through so well. (read more)
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★★★☆☆
“Got what I paid for, however could be some improvements”
Written on: 21/08/2012
I got the service I paid for, however there could be some improvements. I feel that my servers were always working perfectly and never had any issues. My issue was mainly with customer service, I always got a good reply via E-Mail support, however Just Host Me's live help on their website was rarely online. My other issue I had was with my domain name servers, this was due to where they needed to be pointed to. I contacted Just Host Me about this issue with my name servers and they fixed the... (read more)
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★★★★★
“Best. Hosts. Ever.”
Written on: 17/08/2012 by sentinel618
I cannot use enough superlatives to describe the service provided by Just Host Me. Tickets, regardless of the subject are answered well within reasonable timescales, are always polite and makes the most difficult situation seem so much more simple. I would have no hesitation in recommending Just Host Me (and, in fact have done so) to friends, family and professional colleagues alike. I admit i was hesitant that the price was indicative of poor quality/ service but that has never been an... (read more)
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★★★★★
“So far so good”
Written on: 23/07/2012 by Kay77 (1 review written)
I have been with JHM for only a few months but so far service has been excelled. My website was hacked and I was able to get a new password withing a day. I am now in the process of making another site and pricing has been fine for just the basics. I would recommend, for those that can afford it, to get the most for your dollar and order a security package. (read more)
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★★★★★
“Excellent”
Written on: 13/07/2012
JustHostMe is small but perfectly formed - Jeff answers queries promptly and thoroughly. It may not be within 5mins, but you know you'll get the right response, and with little input form yourself. I'd definitely recommend for any SME or private business. (read more)
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★★★★★
“Don't listen to the negatives!”
Written on: 12/07/2012
It suprises me that people actually have anything negative to say about this company. Their service levels are second to none. In fact I've been with a few hosting companies in the past, some big and some small but none of them have matched the personal interaction and overall fantastic service I receive from JHM. People are moaning about uptime? I had my site go down for 5 minutes in the past 2 years I've been with them - now that's not something to quibble over! When you do need support,... (read more)
Visit www.justhostme.co.ukPeer1's Comment
Written on: 28/07/2012
Well obviously your sites aren't hosted on Alpha or Bravo servers otherwise you would have experienced far more than 5 mins downtime. Nearly three weeks downtime in a year taking down fifteen of my sites/email with the result that I lost four of my clients. And when disaster strikes, (name removed) will be a very hard man to contact!
(Name removed) operates with no redundancy, so all server failures will be severely felt.
I transfered to a cloud based hosting platform - zero downtime - worry free!
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★★★★★
“Jeffrey Mattingley Superstar!”
Written on: 04/05/2012
Enquiry actioned promptly and to my entire satisfaction. Infinitely superior to service I previously received from Hostway. Highly recommended. (read more)
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★★★★★
“Really impressed!”
Written on: 11/04/2012 by TomWake
I've used a LOT of web hosting companies and JustHostMe is by far my favourite. They offer fantastic, on the ball customer service and the user interface is user friendly and easy to use. I recently had an urgent query at 10pm and they responded within minutes - I highly recommend this company. (read more)
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★★★★★
“Best hosting service i know. ”
Written on: 05/04/2012 by auditus (1 review written)
I have host my websites on justhostme.co.uk for over a year, now, after I tested many hosting solutions, but I can tell you this is the best hosting solution i could find, so I recommend what I use. It is fast, affordable and the customer service is simply fantastic, willing to help you out with fast responses. I would definitely recommend justhostme to anyone looking for a good, affordable hosting solution. (Ovidiu) (read more)
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Showing 31 - 40 of 291 Reviews
★★★★★
“Fantastic Service!”
Written on: 03/04/2012 by AlistairMiller
I chose Just Host Me as my hosting company because they had the best reviews on this website. And I've not been disappointed with their service. They are always very responsive and thorough in dealing with any issues I have, whether by phone or email. They are able to explain things easily to someone of my limited technical knowledge and have also stepped in a couple of times and sorted out an issue themselves when I wasn't able to. Would definitely recommend! (read more)
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★★★★★
“Smooth Migration”
Written on: 14/12/2011 by Amber2 (0 reviews written)
10 of my websites were seamlessly migrated to the new Portsmouth Data Centre last night and were back online first thing this morning. (read more)
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★★★★★
“Helpful”
Written on: 13/12/2011
The guys at JustHostMe couldn't be more helpful and swift. I needed to ensure that my domain name pointed at the new servers. (read more)
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★★★★★
“2 years of excellent service and support”
Written on: 10/12/2011 by JasonDavies (1 review written)
The services and support provided by Justhostme are second to none. We have two domain names with them and have found them to be exceptional value for money and extremely reliable. On the few occasions I have needed support, this has been provided within only a few hours and has been very clear and helpful (not a single word of geek-speak used). A big thumbs up to Justhostme. (read more)
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★★☆☆☆
“Inflexible and complex systems deter me from renewing”
Written on: 06/12/2011
They are cheap, reliable and the software is comprehensive and easy to use - but their customer service is appalling. They don't seem to want to help and when they charge you the wrong price (and they will because their on-site sales are overly complex and don't reflect the offers that they make on their home page) they won't refund. Oh, and if you want to change your hosting package you'll need to cancel the whole thing, delete the website and upload again. With reluctance I'm moving all... (read more)
Visit www.justhostme.co.ukAshcycles's Comment
Written on: 07/12/2011
Hi, we have the same problem, have you any suggestions where to go as our website has been down for a day due to Bravo server failing what is totally unacceptable.
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Justhostmelimited's Comment
Written on: 09/12/2011
Thank you for your review. We would like to discuss the points raised in this review, and resolve any outstanding issues you may have.
Please call us on 0845 834 0105 or +44845 834 0105 if you're outside the United Kingdom. Alternatively, you can e-mail us at complaints@justhostme.co.uk so that we can discuss the points raised in this review and resolve them for you. We're dedicated to keeping our customers happy, and we will do all it takes in our means to achieve this.
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Justhostmelimited's Comment
Written on: 06/02/2012
Thank you for your review. We would like to discuss the points raised in this review, and resolve any outstanding issues you may have.
Please call us on 0845 834 0105 or +44845 834 0105 if you're outside the United Kingdom. Alternatively, you can e-mail us at complaints@justhostme.co.uk so that we can discuss the points raised in this review and resolve them.
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★☆☆☆☆
“Poor”
Written on: 20/10/2011 by ihatecomps (1 review written)
Signed up, account hasn't been activated, they haven't answered my support tickets and their phones are not accepting calls. Looks like I'll have to get my money back via paypal. Avoid these like the plague. (read more)
Visit www.justhostme.co.ukJusthostmelimited's Response to ihatecomps's Review
Written on: 06/02/2012
Thank you for your review. We would like to discuss the points raised in this review, and resolve any outstanding issues you may have.
Please call us on 0845 834 0105 or +44845 834 0105 if you're outside the United Kingdom. Alternatively, you can e-mail us at complaints@justhostme.co.uk so that we can discuss the points raised in this review and resolve them.
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★★★★★
“Fantastic Support Available.”
Written on: 04/09/2011
I opened a support issue (ticket) with JustHostMe less than five minutes ago and I have already received a response solving my issue. AND it's a Sunday! I have never received such fast, friendly and useful support from any other service that I have used. As you all probably well know, support and customer service can be hard to find these days unless you want to wait on an email response for days or hang on the end of a very expensive phone call. JustHostMe are at the very forefront of... (read more)
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★★★★★
“Awesome stuff”
Written on: 01/08/2011
I now have 3 domains with JustHostMe having just transferred my wordpress.com blog across to them. Amazing service with excellent technical support whenever you need it. I couldn't believe that I had a support ticket replied to at 2AM. On a Sunday. Would definitely recommend to anyone looking to take the hard work out of hosting a website. (read more)
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★★★★★
“Value for money, hassle-free with good technical support”
Written on: 26/07/2011 by MRK1
I have had 2 hosting packages for over a year with JustHostMe and I've just signed up for another for a new website. The whole process has been hassle-free and the support, when required, has been prompt and answered my questions using clear understandable language. Very importantly, billing is very clear, you have a choice of payment methods and you are notified in advance of payements being due. I joined JustHostMe because my previous (and very widely advertised) hosting company had... (read more)
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★★★★★
“Incredible service”
Written on: 01/07/2011
I don't normally leave reviews, but the service and support from JustHostMe and Jeffrey Mattingley in particular has been nothing short of First Class. Whilst going through the Hosting and Domain name purchasing process on their web site, their security system flagged that I was using a PC in another country to the registered address of my Credit Card (which is correct, as I am a consultant working away from home at the moment), and hence although my order was created, it was held pending... (read more)
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Showing 41 - 50 of 291 Reviews
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Amber2's Response to jaspat25's Review
Written on: 25/02/2013
Unfortunately I have been waiting over 24 hours for a response to a support ticket
Justhostmelimited's reply to Amber2's Comment
Written on: 25/03/2013
This is unusual since tickets are usually responded to within an hour. What's the ticket number please?