Alliance & Leicester Commercial Bank Account Reviews

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1.2 stars
Average rating for this product is: 1.2 out of 5

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Average Ratings for Alliance & Leicester Commercial Bank Account

  • Customer service1.1 stars
  • Value for Money1.7 stars
  • Reviewer Ratings0.9 stars
  • Overall Rating1.2 stars

13 Reviews For Alliance & Leicester Commercial Bank Account

  • Jemma Watts 10th Aug 2009

    Reviewer rating: 1 stars


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    I'm am at the end of my tether with the Alliance & Leicester Commercial Bank Account. I have banked for 2 years nearly and am always having problems with their service. Charges for not putting in £1000 per month - I am a small business and I can't always pay in the stated amount. Charged £20 for making a chaps payment - this was not made clear on the website, it says to check the terms and conditions. I admit that is was my fault for not reading this small print but if they are going to charge this then I want it to be clearer when about to make a payment. Numerous complicated passwords and log ins. I am actually nervous everytime I need to make some kind of payment in case I use the wrong codes etc. Overall, not an easy bank to deal with.

  • Guest 24th Jul 2009

    Reviewer rating: 1 stars


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    Product: 30 day notice account

    This is the worst banking experience I have ever had.
    A&L operate an security system that prevents the account holder from transferring money out unless they are able to take an authorising call from the bank at any time during the 30 days notice, even after fullfilling normal telephone security checks on making the request backed up by written request. If the authorising call from the bank is missed, they cancel the transfer and you have to start all over again ...

  • Guest 24th Jun 2009

    Reviewer rating: 0 stars


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    totally agree with the top comment set up a joint account with
    Alliance & Leicester, and was geting so many passwords sent for the both of us it gave me an headache ie phone pins/passwords and then internet banking passwords which was that complicated i could not set it up at all ie passwords within passwords closed the account after they charged me fees for drawing my own money out and they come out of another account??? nightmare.... stephen hawkins would struggle setting this account up. ...

  • victoriaclough Rank: Lance Corporal 16th Jun 2009

    Reviewer rating: 0 stars


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    I have had so many problems with my business account & its only just been set up!

    They took months to set it up, then sent all of my passwords to the wrong address. The lady I spoke to at the call centre wasn't the most intelligent person I've ever spoken to (thats being very polite).

    I wanted to do my banking online, but the Alliance & Leicester set up on the internet is uneccessarily complicated, so I will be looking for a new bank after months of trying to set one up!

  • mr natal 10th Dec 2008

    Reviewer rating: 0 stars


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    I have recently gone to India for 5 months, I have two accounts one with Halifax one with Alliance & Leicester, I have two very bad experiences which are now going to lead me canceling my account.
    1. before going I went to Halifax and told them of my return dates next year, they have put a marker on my account so all my bank cards can be used from India without hindrance until that date.
    Went to A&L to do the same and was told they could only mark my card as valid for 30 days?!? - But I am going ...

  • nigelroot 10th Nov 2008

    Reviewer rating: 0 stars


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    Alliance & Leicester are just awful. Here's a selection of problems from the last four weeks:1. After firework night, an Alliance & Leicester branch refused to take a cash deposit to go into our account. Can you imagine? A bank that refuses to do it's own business?2. I needed to become a signatory on the account and found the forms on the web. They were for private accounts only and forms for a commercial account had to be sent by post. More delays.3. I still needed to become a signatory on the ...

  • Guest 16th Oct 2008

    Reviewer rating: 5 stars


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    Ideal banking for businesses situated in a place with no Bank as cheques can be deposited at post office. For our small electrical engineering business we have no bank charges at all and get a generous interest rate for our deposit account at 0.5% below the current bank of england base rate.
    The online banking is slick and easy to use.
    Brilliant - 10/10 all round.

  • jph 17th Sep 2008

    Reviewer rating: 3.5 stars


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    Overall I am much happier with Alliance and Leicester Commercial Bank in comparison to my previous bank which did not give anywhere near the level of interest on company savings on deposit. I have never had a problem with the telephone banking service except that they will block large transactions without written proof of the order from a verified scource. However as this is due to security concerns I am wholly in favor of this approach.

  • kpearson 27th Jul 2008

    Reviewer rating: 0.5 stars


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    Because Alliance and Leicester don't seem to have any dedicated business branches, you have to do everything through the Post Office or by post which means if you receive a cheque from a customer on a Monday, you'll be lucky to have that cheque cleared 10 days later. I had/have so many problems with A&L and their lead time on cheque cashing I've now just cancelled the account.

  • JOSIEHC 7th Jul 2008

    Reviewer rating: 0 stars


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    I have not managed to actualy open an account with Alliance and Leicester. I completed the application on line and then all correspondance came to my husband who is the company secretary. They said that I must have filled the form our wrongly! Despite asking for my details to be updated they still wrote to my husband and refused to speak to me. They also asked for lots of forms as proof of id that we had never heard of and made it really complicated. As this was a business start up account I exp ...

  • Madinthehead 24th Jun 2008

    Reviewer rating: 0 stars


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    We are a very small business but I was given application forms for turnover of in excess of £1m by the local branch! We requested internet banking, they did not set this up, we were issued with Visa Electron cards despite the impression we were getting "full" debit cards (we were told that this would last for 6 months to see how we handled our account). I pointed out that my partner has had a personal account with them for decades and never been overdrawn and what is the point in asking f ...

  • blaneyw 20th Jun 2008

    Reviewer rating: 0.5 stars


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    Look around the market place. Yeah, they initial give you a good interest rate if your account is in credit but that soon goes after a year.
    The staff are vague at times, make you feel if your taking to someone thats just come-in off the street - sorry guys!

  • Guest 15th Apr 2008

    Reviewer rating: 0 stars


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    Dreadful customer service. Almost everything has to be faxed or sent in by letter. The Alliance & Leicester call centre staff do not appear to be able to do anything to answer very simple questions