Millys Kitchen Store Reviews - www.millyskitchenstore.co.uk

★★★★★
4.6 / 5
93% of users recommend this
  • Customer Service

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  • Value For Money

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Latest Reviews

★★★★★

“Excellent Service”

Written on: 12/12/2014 by KevinBarlow123 (1 review written)

This is the first time I have used Millys Kitchen Store, I have to say I am very impressed with the service. Initially I phoned the company as I was looking to purchase a Wusthof Ikon 23cm Bread Knife, I was told they had two in stock which were due to be shipped to customers, so if I placed my order my delivery would be about a week, four days later I received notification that my order was accepted, two days later I received the Knife, well packed and in perfect condition, I also received… Read Full Review

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★★★★★

“Good Service”

Written on: 11/12/2014

I am very happy with the way that Millys Kitchen Store dealt with all of my numerous questions with regards to my possible order. I was spending a lot of money and wanted to get it right. Then they dispatched the goods promptly and as promised they arrived in good time for the dateI asked for, I needed them for an entertaining occasion. Thanks you, I shall certainly recommend you, in fact my daughter in law is ordering some matching serving spoons from you - I hope, for me for Christmas! Thanks… Read Full Review

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★★★★★

“Excellent customer care”

Written on: 07/12/2014 by SimeonJohnston96 (1 review written)

Back in March of 2009 we bought a large Wedgwood dinner set. We only opened the boxes yesterday (yes, after 5 years!) All the items were in mint condition and superbly packed, even after 2 house moves. I still remember the excellent customer service when I was ordering the set. I would definitely buy from Milly's again and recommend to friends and family… Read Full Review

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★★★★★

“Excellent first experience, but not the last!”

Written on: 14/11/2014 by Caitlinm139 (1 review written)

This is a great find for me and my first order is all I would wish. First class pottery at a great price. My parcel was perfectly and safely wrapped and my telephone enquiry was dealt with pleasantly and expertly. What more could you ask for? Many thanks. Kristin… Read Full Review

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★★★★★

“Super Millys Do it Again”

Written on: 26/07/2014 by Princessv430 (1 review written)

Having used Millys twice the service has been excellent.We wanted some items by the weekend and asked if it was possible,and we got them.Super service and well packed.Will use again… Read Full Review

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★★★★★

“Excellent service and very helpful”

Written on: 18/07/2014 by 15Cahill (1 review written)

I wanted something slightly different to an on-line package so I phoned and asked if a change could be made. I quickly got through to a very helpful person who sorted out my requirements really well. I got exactly what I wanted with excellent service and no long wait on the phone line… Read Full Review

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★★★★★

“Toasting Flutes”

Written on: 23/05/2014 by Docrafter123 (1 review written)

I cannot believe how quickly I received this order. Packaging and service first class. This company never lets you down. Very highly recommended. Product beautiful. … Read Full Review

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★★★☆☆

“Need to improve communication and hence delivery”

Written on: 09/05/2014 by Elaina389 (1 review written)

I rang up as was frustrated that my order had not been dispatched some 6 days after placing it and had not been communicated with. Discovered that some of the items were not even in stock and they were waiting for items to arrive but could not even advise me when the items would arrive and would not send me part of the order. I ordered 8 items from the same range. This is misleading. There are no warnings when you purchase the item for it to say, not in stock or that the item will take… Read Full Review

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★★★★★

“Very happy customer!”

Written on: 11/04/2014 by sjwells01 (2 reviews written)

Not only were all the beautiful Sophie Conran crockery items in stock (unlike a very well known department store) I got 20% off too!! Ordered items late Monday and they arrived today (Friday) we'll packaged and with free delivery! Will definitely recommend Millys Kitchen Store to my friends and family. I'll be ordering again too!!!… Read Full Review

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★★★★★

“Portmeirion mugs”

Written on: 30/03/2014 by JosiahKendall (1 review written)

Great service. Super fast delivery and really wheel packaged. I would highly recommend to friends and family… Read Full Review

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★☆☆☆☆

“Slowest online store ever”

Written on: 29/03/2014 by Macie500 (1 review written)

It took six days to only approve the payment. Now nine days have passed, and still there no sign of the package or even a tracking number. I ordered a kitchen knife from chefknivestogo in the US and it arrived 4 days later. I live in Norway, so UK is mucj closer. Go figure… Read Full Review

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★★★★★

“helpful, conscientious and speedy”

Written on: 06/03/2014

I ordered some pans for my son's birthday and on completing the order saw a note about lead times. I was worried that the pans might not arrive in time so I called. I was given very clear information that most of the order was ready but one item was due in and there was a possibility it might be delivered on time but I was not misled into that being guaranteed. I think Millys store must have chased this up because the order arrived earlier than expected - complete - and Millys had been trying… Read Full Review

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★★★★★

“Sophie Conran Portmerion”

Written on: 14/02/2014 by AnnaHT (1 review written)

I am very pleased with my purchases, they were cheaper on this website than any other and came in less than 5 days- all very well packaged and perfect. Excellent service and value. … Read Full Review

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★★★★☆

“good consistent service.”

Written on: 08/02/2014

I have had a few orders from you now, the order arrives quick and well packed, never had any trouble. the prices are competitive and generally the service is excellent … Read Full Review

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★☆☆☆☆

“Slow, Out of Stock and Awful Packaging”

Written on: 23/01/2014 by JohnH55 (1 review written)

The irony of this is that I had decided to shun Amazon for an independent website for this purchase. I was certain I would get good service whilst supporting the smaller merchant. Big mistake. The item I selected was out of stock. So no contact for days until I emailed them for an update. No reply just a (polite) message left on the answer machine advising me that the item I chose was out of stock and they were substituting another one. An email would have been so much easier and… Read Full Review

Millysstoreuk's Response to JohnH55's Review

Written on: 27/01/2014

Dear Customer,
Thank you for taking the time to review your order & I am sorry we did not meet your expectations, We do take all reviews very seriously in order to learn from & improve our procedures in the future.
Best Regards

Neil
Millysstore

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★★★★★

“Christmas Gravy saved”

Written on: 20/01/2014 by walkingchaz (1 review written)

I was very impressed with the speed that our order for a Christmas gift (Sophie Conran Gravy boat)was dispatched despite being very close to Christmas. Packaging was excellent and very secure. Kept well informed as to when it was dispatched and it arrived next day… Read Full Review

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★★★☆☆

“Ok..but”

Written on: 16/01/2014 by kenfrazi (1 review written)

Great price on a Global knife but far too slow. I ordered it on Wednesday the 8th but did not receive any email apart from pending. So on Friday I phoned to check the status. " We have picked up your knife and it will be sent early next week" Email on the wed following to confirm dispatch, arrived Thursday. I have not had a online supplier take so long. If you advertise the product and dont state its not out of stock, then in my experience with online retailers its despatched the… Read Full Review

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★★★★★

“Portmerion Water Garden”

Written on: 14/01/2014 by 111pedr (1 review written)

I recently bought a set of Portmerion pottery from one of the big chains - but they didn't sell the pasta bowls. Saw Milly's online so thought I would give it a go - just received the order - fast hassle free transaction - many thanks - no hesitation recommeding this company to others Peter… Read Full Review

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★☆☆☆☆

“One Movement per day”

Written on: 13/01/2014

Ordered Friday Morning, and nothing processed. By End of play following Monday order had progressed to approved and money taken. Now the 24-48 hrs for dispatch to happen. Its a washing up bowl that was ordered not clearance for a moon landing. Simple solution: Place order Friday morning, take money, dispatch goods!!! When all is said and done, it really is that simple (other companies manage it) Putting claim in through Paypal for refund, as ordered for £1 more from somewhere else today… Read Full Review

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★★★★★

“Thank you for a great service.it's the first time i've...”

Written on: 10/01/2014

Thank you for a great service.it's the first time i've used your store and I would recommend you to anyone.i was fully informed about delivery and my kettle was cheaper with Millys store than any other I looked at… Read Full Review

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