Millys Kitchen Store Reviews - www.millyskitchenstore.co.uk

★★★★★
4.6 / 5
93% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Millys Kitchen Store www.millyskitchenstore.co.uk - Ask a question now

Media Gallery for Millys Kitchen Store www.millyskitchenstore.co.uk

Millys Kitchen Store www.millyskitchenstore.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“Super Millys Do it Again”

Written on: 26/07/2014 by Princessv430 (1 review written)

Having used Millys twice the service has been excellent.We wanted some items by the weekend and asked if it was possible,and we got them.Super service and well packed.Will use again… Read Full Review

Report this review
★★★★★

“Excellent service and very helpful”

Written on: 18/07/2014 by 15Cahill (1 review written)

I wanted something slightly different to an on-line package so I phoned and asked if a change could be made. I quickly got through to a very helpful person who sorted out my requirements really well. I got exactly what I wanted with excellent service and no long wait on the phone line… Read Full Review

Report this review
★★★★★

“Toasting Flutes”

Written on: 23/05/2014 by Docrafter123 (1 review written)

I cannot believe how quickly I received this order. Packaging and service first class. This company never lets you down. Very highly recommended. Product beautiful. … Read Full Review

Report this review
★★★☆☆

“Need to improve communication and hence delivery”

Written on: 09/05/2014 by Elaina389 (1 review written)

I rang up as was frustrated that my order had not been dispatched some 6 days after placing it and had not been communicated with. Discovered that some of the items were not even in stock and they were waiting for items to arrive but could not even advise me when the items would arrive and would not send me part of the order. I ordered 8 items from the same range. This is misleading. There are no warnings when you purchase the item for it to say, not in stock or that the item will take… Read Full Review

Report this review
★★★★★

“Very happy customer!”

Written on: 11/04/2014 by sjwells01 (1 review written)

Not only were all the beautiful Sophie Conran crockery items in stock (unlike a very well known department store) I got 20% off too!! Ordered items late Monday and they arrived today (Friday) we'll packaged and with free delivery! Will definitely recommend Millys Kitchen Store to my friends and family. I'll be ordering again too!!!… Read Full Review

Report this review
★★★★★

“Portmeirion mugs”

Written on: 30/03/2014 by JosiahKendall (1 review written)

Great service. Super fast delivery and really wheel packaged. I would highly recommend to friends and family… Read Full Review

Report this review
★☆☆☆☆

“Slowest online store ever”

Written on: 29/03/2014 by Macie500 (1 review written)

It took six days to only approve the payment. Now nine days have passed, and still there no sign of the package or even a tracking number. I ordered a kitchen knife from chefknivestogo in the US and it arrived 4 days later. I live in Norway, so UK is mucj closer. Go figure… Read Full Review

Report this review
★★★★★

“helpful, conscientious and speedy”

Written on: 06/03/2014

I ordered some pans for my son's birthday and on completing the order saw a note about lead times. I was worried that the pans might not arrive in time so I called. I was given very clear information that most of the order was ready but one item was due in and there was a possibility it might be delivered on time but I was not misled into that being guaranteed. I think Millys store must have chased this up because the order arrived earlier than expected - complete - and Millys had been trying… Read Full Review

Report this review
★★★★★

“Sophie Conran Portmerion”

Written on: 14/02/2014 by AnnaHT (1 review written)

I am very pleased with my purchases, they were cheaper on this website than any other and came in less than 5 days- all very well packaged and perfect. Excellent service and value. … Read Full Review

Report this review
★★★★☆

“good consistent service.”

Written on: 08/02/2014

I have had a few orders from you now, the order arrives quick and well packed, never had any trouble. the prices are competitive and generally the service is excellent … Read Full Review

Report this review
★☆☆☆☆

“Slow, Out of Stock and Awful Packaging”

Written on: 23/01/2014 by JohnH55 (1 review written)

The irony of this is that I had decided to shun Amazon for an independent website for this purchase. I was certain I would get good service whilst supporting the smaller merchant. Big mistake. The item I selected was out of stock. So no contact for days until I emailed them for an update. No reply just a (polite) message left on the answer machine advising me that the item I chose was out of stock and they were substituting another one. An email would have been so much easier and… Read Full Review

Millysstoreuk's Response to JohnH55's Review

Written on: 27/01/2014

Dear Customer,
Thank you for taking the time to review your order & I am sorry we did not meet your expectations, We do take all reviews very seriously in order to learn from & improve our procedures in the future.
Best Regards

Neil
Millysstore

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Christmas Gravy saved”

Written on: 20/01/2014 by walkingchaz (1 review written)

I was very impressed with the speed that our order for a Christmas gift (Sophie Conran Gravy boat)was dispatched despite being very close to Christmas. Packaging was excellent and very secure. Kept well informed as to when it was dispatched and it arrived next day… Read Full Review

Report this review
★★★☆☆

“Ok..but”

Written on: 16/01/2014 by kenfrazi (1 review written)

Great price on a Global knife but far too slow. I ordered it on Wednesday the 8th but did not receive any email apart from pending. So on Friday I phoned to check the status. " We have picked up your knife and it will be sent early next week" Email on the wed following to confirm dispatch, arrived Thursday. I have not had a online supplier take so long. If you advertise the product and dont state its not out of stock, then in my experience with online retailers its despatched the… Read Full Review

Report this review
★★★★★

“Portmerion Water Garden”

Written on: 14/01/2014 by 111pedr (1 review written)

I recently bought a set of Portmerion pottery from one of the big chains - but they didn't sell the pasta bowls. Saw Milly's online so thought I would give it a go - just received the order - fast hassle free transaction - many thanks - no hesitation recommeding this company to others Peter… Read Full Review

Report this review
★☆☆☆☆

“One Movement per day”

Written on: 13/01/2014

Ordered Friday Morning, and nothing processed. By End of play following Monday order had progressed to approved and money taken. Now the 24-48 hrs for dispatch to happen. Its a washing up bowl that was ordered not clearance for a moon landing. Simple solution: Place order Friday morning, take money, dispatch goods!!! When all is said and done, it really is that simple (other companies manage it) Putting claim in through Paypal for refund, as ordered for £1 more from somewhere else today… Read Full Review

Report this review
★★★★★

“Thank you for a great service.it's the first time i've...”

Written on: 10/01/2014

Thank you for a great service.it's the first time i've used your store and I would recommend you to anyone.i was fully informed about delivery and my kettle was cheaper with Millys store than any other I looked at… Read Full Review

Report this review
★☆☆☆☆

“utter rubbish do not buy from here, shop elsewhere”

Written on: 07/01/2014

Where is my order?? Ordered before Xmas 2013 and now into 2014! I will NOT be shopping here ever again… Read Full Review

Millysstoreuk's Comment

Written on: 15/01/2014

Dear Customer
Thank you for your review and I am sorry we did not meet your expectations. Please accept my apologies for any inconvenience. We are constantly striving to improve our customer service and your feedback is important to us.
Best Regards
Neil
Millysstore

Reply to this comment
Report this review Read 1 Comment
★★★★★

“ Very Quick delivery”

Written on: 06/01/2014

Great service very quick ramekin dishes are great thank you very much… Read Full Review

Report this review
★★★★★

“Fabulous customer service”

Written on: 06/01/2014

I ordered an Alessi mantel clock as a Christmas present. I phoned Milly's to see if it was likely to arrive before Christmas but was told it was unlikely and was given the option of withdrawing my order. I chose to keep the order in place and was delighted when the clock arrived by special delivery on the Saturday before Christmas. Unfortunately when my husband unwrapped his present on Christmas Day it was found to be damaged. I contacted the store on the 27th and they arranged a… Read Full Review

Report this review
★★☆☆☆

“No delivery and no help”

Written on: 06/01/2014

Ordered three items well before Christmas and had to call to chase to see where the items were. If I hadn't dont think anything would have been sent as it seemingly hadn't been actioned their end. I am still waiting for one item and on contacting them i was told they were out of stock and their supplier doesn't know when it will be back in stock. The website showed it in stock at the time and no one contacted me to say it was not in stock. I appreciate Christmas is a busy time but the lack of… Read Full Review

Millysstoreuk's Comment

Written on: 15/01/2014

Dear Customer
Thank you for your review and I am sorry we did not meet your expectations. We are constantly striving to improve our customer service and your feedback is important to us.
Best Regards
Neil
Millysstore

Reply to this comment
Report this review Read 1 Comment
overview