Beauty Bay Reviews - www.beautybay.com

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★★☆☆☆
2.4 / 5
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Latest Reviews

★☆☆☆☆

“Joke of a company”

Written on: 16/08/2014 by Autumnb56 (1 review written)

Received damaged goods so contacted them by email with one useless standardised email received five days later that was of no use, tried phoning but they NEVER ANSWER regardless of the time you ring. They are a total joke of a company don't give them your hard earned cash. Contacting trading standards as I've had enough of them, they need to be taught a lesson… Read Full Review

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★★★★☆

“Good”

Written on: 12/08/2014 by BraelynMcMahan403 (1 review written)

I ordered a hair product from here because it was the cheapest one that came up on Google Shopping. I was a bit skeptical at first because it was almost half the price as others I thought there must be a catch! I was pleasantly surprised with Beauty Bay, they delivered very quickly (2 days) and the product is exactly what I expected, great value!… Read Full Review

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★☆☆☆☆

“Sketchy Beauty Bay on Returns”

Written on: 09/08/2014 by Criminy (1 review written)

I ordered a Bayliss hairdryer which is very pricey. When I received the hairdryer it had a European cord so I contacted them to return. I filled out the paperwork and sent it back according to instructions. And you can not return it to the US. You have to send to the UK. Never heard back from them and now I will probably have to just eat the couple of hundred dollars… Read Full Review

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★★☆☆☆

“Wrong item received.”

Written on: 05/08/2014 by TreyLynch (1 review written)

After placing an order for a mini selection of OPI nail polishes I was very disappointed to receive the wrong item.Like other customers I tried phoning their customer services only to receive the automated message about high volume of calls and then cut off.This happened every time I phoned,whatever time of day.Eventually got a response via email and as requested returned the incorrect item.Im now waiting for a replacement,its been a week since they received the wrong item back so cant… Read Full Review

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★☆☆☆☆

“Never, Never, Never again!!!”

Written on: 29/07/2014

Ordered ABH Dipbrow Pomade on the 1st of July and still waiting for the item. Tried calling customer service but all you get is an automated message about experiencing a high volume of calls and a hang up (even when you call at 9.01am for a company that opens at 9am), which leaves you no choice but to use the message contact on the website. I missed a delivery as I had no specific date of delivery given and tried to contact the delivery company to arrange a re-delivery, but guess what, got an… Read Full Review

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★☆☆☆☆

“Feel let down”

Written on: 18/07/2014 by Suziqu (1 review written)

I've had bits from Beauty Bay .com over the years without problems. This time I ordered a Parlux hairdryer because mine had given up the ghost. It arrived next day impressed! Then I opened the box to find they had sent the wrong model ( cheaper). Like other reviewers I was unable to contact by phone. Sent an e-mail with a photo attachment of the product as proof. The dispatch note states there is a pre-paid return label, which there is not. If I return the parcel I will have stand the cost of… Read Full Review

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★★★★★

“FANTASTIC, LETS PARTYYYY :)”

Written on: 02/07/2014 by Crabtreeyr379 (1 review written)

I know there are lots and lots of bad reviews on BEAUTYBAY, those made me very sceptical, but eventually I decided to take my chances and order some products. And I'm really happy that I did. After reading about so many people getting it late, or not getting at all, I did expect a certain delay... But I got it in 10 working days, and products were new, unopened and perfeeeeect :)))) I DO RECOMMEND. A tip: if you wanna be certain about getting your products, just go with tracked or express… Read Full Review

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★★★★☆

“Slow delivery but worth it.”

Written on: 26/06/2014 by jjGibbs415 (1 review written)

It took a month for my package to arrive (from the UK to Mexico) but the costumer service whilst I waited was great. The product is in pristine condition and was very secure. I would recommend Beauty Bay if you don't need a product in a hurry. But if you are willing to wait, their prices are some of the best… Read Full Review

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★☆☆☆☆

“DO NOT ORDER FROM THEM”

Written on: 20/06/2014 by Erika484 (1 review written)

I am a regular user of online shopping and invariably receive a good service. I put an order with Beauty bay as their prices were slightly better than my regular supplier and also the fact that they advertise a 2-3 day tracked delivery. Except once you put your order you receive nothing regarding the supposed "tracked service". Something a number of other people have commented on! Having not received my order I call customer service who tells me the Managing director (no less) has advised that… Read Full Review

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★☆☆☆☆

“Terrible!!”

Written on: 20/06/2014 by 215Jackson (1 review written)

I ordered on the 23rd of April and still haven't received my parcel. Customer service does not respond to emails or response with an automatic email. Never buy at BeautyBay!! You'll be left disappointed and angry… Read Full Review

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★☆☆☆☆

“Terrible Customer Service”

Written on: 15/06/2014

Delivery arrived with a missing item. I had to contact customer services 3 times to get them to agree to replace the item. I was then not contacted about the replacement and I have had to chase them again. My complaint was completely ignored. Avoid this company as they have no idea of customer service… Read Full Review

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★★☆☆☆

“Bleeeh”

Written on: 17/05/2014 by Garciayr430 (1 review written)

Beauty bay offers a great range of different products and does provide free shipping worldwide. However, on the downside, it took close to 2 months before i received my parcel. I am extremely impatient and for those who are just as impatient and live down under.. I highly suggest you pay express shipping..Overall - 2 out of 5… Read Full Review

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★☆☆☆☆

“Terrible. Disappointing and frustrating to deal with”

Written on: 12/05/2014 by Anne38 (1 review written)

Do not use this company. Hairdryer purchased and failed to work after only using three uses. Following instruction to send back for repairs, I followed up regularly over the next three months. I was told it was being sent back to me, and then it was misplaced and unaccounted for so they offered to send a new one. Instead original they sent the original dryer back to me broken and STILL not working. No resolution as they insist the dryer has been fixed. Despite the fact it doesn't turn on. … Read Full Review

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★☆☆☆☆

“Never buy from them again”

Written on: 05/05/2014 by JJackie (1 review written)

I ordered Guinot Hydra Lait Confort moisture Rich Cleansing from them and they send me Guinot Hydra Lait Confort Comforting cleansing milk. On my complaint, they insisted that they are the same and refused to deal with it. The two products are clearing not the same and even in different color with different descriptions on the bottle itself. This is irresponsible behavior and not trust worthy as online shop… Read Full Review

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★☆☆☆☆

“No no no no - do not buy from Beauty Bay!!!”

Written on: 18/04/2014 by CantuItalianni272 (1 review written)

Ordered items a month early to give me time to receive before a very important wedding. Wedding came and went with no sign of products, it was 6 weeks before I received my package. The foundation refill I'd ordered came as an empty packet! And the eyelashes were such terrible quality. It has been over 2 months and I have not recieved a refund for the lashes or a replacement foundation refill. I feel a fool for not reading reviews first. If I don't receive a refund I WILL file a claim against… Read Full Review

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★☆☆☆☆

“idiots”

Written on: 05/04/2014 by 365Crowley (1 review written)

After sending me a tracking number they cancelled my order and neglected to tell me. Apparently you can't buy 5 of the same item because they don't sell to "trade". If I'm ordering from the other side of the globe and paying a lot for express shipping, why would I just buy one of every item??… Read Full Review

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★☆☆☆☆

“still waiting after 1 month”

Written on: 02/04/2014 by Lallabice (1 review written)

I made an order on 6th of March, I immediately received a mail confirmation of prompt shipping, I'm still waiting for goods, today is 2nd of April!… Read Full Review

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★☆☆☆☆

“very fishy. scam?”

Written on: 19/02/2014 by mistergarth (1 review written)

I tried really hard to order from these folks. The site claimed my credit card could not be verified. Then the phone rang. A robot was claiming I had to call an 877 number to un-freeze my account. I called that number. I got a pitch for a "free" cruise to the Bahamas. All I had to do was fork over $50 right now. RED FLAG!!! I ordered the product elsewhere. No, my card was not frozen… Read Full Review

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★☆☆☆☆

“Time better spent elsewhere. *Horrific* experience.”

Written on: 13/02/2014 by zcslee (1 review written)

Placed my order almost 3 weeks ago and they told me to wait for 20 *working* days for it to arrive. And the tracking function was down so I had no idea where my order is now, nor can I track it. Customer service just told me to wait and they said they can't do anything. They couldn't even give me the details of where my order is. The best part is, I don't know if the item will arrive because I usually receive my items within 2 weeks ordering from other sites. I could have just bought the items… Read Full Review

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★☆☆☆☆

“Awful experience! ”

Written on: 28/01/2014 by jagar (1 review written)

I ordered an item the 3th of May, but it took over a month for me to receive it. When I ordered it, I waited for two weeks, and then I send them an email, asking where my item was. I received the same standard email everybody gets, so I decided to write on their facebook page. They said that my order had been shipped, and it would arrive in a couple days. It didn't, so I send them another email, but alas the same standard email was their response. By then it was June, so I was really angry, and… Read Full Review

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