Beauty Bay Reviews - www.beautybay.com

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★★☆☆☆
2.4 / 5
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Latest Reviews

★☆☆☆☆

“Never buy a product from them!”

Written on: 19/12/2014 by Danna370 (1 review written)

I ordered my products two weeks ago with a NEXTDAY delivery service as these items were gifts. Its now been two weeks and my package hasn't arrived. I've tried phoning their customer service number which is ridiculous as there is CONSTANT message, from when the open to when they shut, that all lines are busy and then cuts you off. You then send an email to customer services and they send an automated message back that doesn't answer what you've queried. Incredibly infuriating. Gave a contact… Read Full Review

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★☆☆☆☆

“Still waiting for my order”

Written on: 06/10/2014 by TAB2 (1 review written)

I ordered a small item from BeautyBay 03/09/14, it is now 06/10/14 and I am having discussions with their so call customer service dept about obtaining a refund as the order has not turned up. I paid extra for tracking my parcel but the tracking information was no help at all apart from saying that the order had been returned to BeautyBay and despite this information I have had to fill out a claims form. They are now 'investigating' where my order is. One of their 'customer service'… Read Full Review

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★☆☆☆☆

“"TRESPASSERS"”

Written on: 14/09/2014 by 349Tobin (1 review written)

After ordering my product from beautybay i was surprised 2 days later how quickly it arrived.! However, as i wasnt in when the courier came he decided to go round the back of my house and open my conservatory door walk through my house and put it on the windowsill in another room! I tried contacting beautybay i dont think they know what a phone is.? Either that or theyre all polish.? USELESS.!!!!!!! I HAVE CONTACTED THE POLICE ABOUT THIS AS BEAUTYBAY ARE LIKE LORD LUCAN CANT GET HOLD OF THEM.!I… Read Full Review

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Agi220's Comment

Written on: 23/11/2014

Hi

I am in a same situation as you are. My order actually never arrived and I don't think it ever would. What the police said have they done any action? If my order wouldn't arrive in a next day or so I Was thinking to leave comments on their FB page in every single Post.

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★☆☆☆☆

“Wrong item and poor customer service!”

Written on: 10/09/2014 by sandusiek (1 review written)

I have order two items: This Works kit and something from Anastasia BH. It was everything fine with This Works items but they send me wron ABH item (brow gel and I orderd a pencil). I try to contact them (many many MANY Emails) and they send me a return-label. I send everything back but they didn't contact me like 2 weeks. I wrote them another Emails (about 5) and I got an answer: they have some issues with their inbox, but they take care of it. OK so I waited another week and guess what?… Read Full Review

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★☆☆☆☆

“Missing items and still waiting to hear from them...”

Written on: 05/09/2014 by Brewer394 (1 review written)

I placed an order of 2 items. When the parcel arrived only one item had been dispatched. I have tried to contact then several times and I have heard nothing back from them but a system generated email with a tracking link to my original parcel. The don't accept phone calls despite having a telephone number as they are always 'very busy' so it cuts you off and they also do not reply to the 'contact us' forms on their website. So I am still waiting to hear from them (which I probably won't) and I… Read Full Review

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★★★☆☆

“Extremely poor customer service”

Written on: 04/09/2014 by 342Austin (1 review written)

I have purchased from this company several times and postage has always been slow, but the last time it took two months which was ridiculous.. I can understand they have no control over the postal service it was there attitude, emails were not responded to straight away and they offered absolutely no compensation to me at all not even a gesture. It took so long they final put in a claim in to Australia Post and then told me it could take another 7 -10 days to get a response from the postal… Read Full Review

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★☆☆☆☆

“Joke of a company”

Written on: 16/08/2014 by Autumnb56 (1 review written)

Received damaged goods so contacted them by email with one useless standardised email received five days later that was of no use, tried phoning but they NEVER ANSWER regardless of the time you ring. They are a total joke of a company don't give them your hard earned cash. Contacting trading standards as I've had enough of them, they need to be taught a lesson… Read Full Review

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★★★★☆

“Good”

Written on: 12/08/2014 by BraelynMcMahan403 (1 review written)

I ordered a hair product from here because it was the cheapest one that came up on Google Shopping. I was a bit skeptical at first because it was almost half the price as others I thought there must be a catch! I was pleasantly surprised with Beauty Bay, they delivered very quickly (2 days) and the product is exactly what I expected, great value!… Read Full Review

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★☆☆☆☆

“Sketchy Beauty Bay on Returns”

Written on: 09/08/2014 by Criminy (1 review written)

I ordered a Bayliss hairdryer which is very pricey. When I received the hairdryer it had a European cord so I contacted them to return. I filled out the paperwork and sent it back according to instructions. And you can not return it to the US. You have to send to the UK. Never heard back from them and now I will probably have to just eat the couple of hundred dollars… Read Full Review

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★★☆☆☆

“Wrong item received.”

Written on: 05/08/2014 by TreyLynch (1 review written)

After placing an order for a mini selection of OPI nail polishes I was very disappointed to receive the wrong item.Like other customers I tried phoning their customer services only to receive the automated message about high volume of calls and then cut off.This happened every time I phoned,whatever time of day.Eventually got a response via email and as requested returned the incorrect item.Im now waiting for a replacement,its been a week since they received the wrong item back so cant… Read Full Review

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★☆☆☆☆

“Never, Never, Never again!!!”

Written on: 29/07/2014

Ordered ABH Dipbrow Pomade on the 1st of July and still waiting for the item. Tried calling customer service but all you get is an automated message about experiencing a high volume of calls and a hang up (even when you call at 9.01am for a company that opens at 9am), which leaves you no choice but to use the message contact on the website. I missed a delivery as I had no specific date of delivery given and tried to contact the delivery company to arrange a re-delivery, but guess what, got an… Read Full Review

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★☆☆☆☆

“Feel let down”

Written on: 18/07/2014 by Suziqu (1 review written)

I've had bits from Beauty Bay .com over the years without problems. This time I ordered a Parlux hairdryer because mine had given up the ghost. It arrived next day impressed! Then I opened the box to find they had sent the wrong model ( cheaper). Like other reviewers I was unable to contact by phone. Sent an e-mail with a photo attachment of the product as proof. The dispatch note states there is a pre-paid return label, which there is not. If I return the parcel I will have stand the cost of… Read Full Review

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★★★★★

“FANTASTIC, LETS PARTYYYY :)”

Written on: 02/07/2014 by Crabtreeyr379 (1 review written)

I know there are lots and lots of bad reviews on BEAUTYBAY, those made me very sceptical, but eventually I decided to take my chances and order some products. And I'm really happy that I did. After reading about so many people getting it late, or not getting at all, I did expect a certain delay... But I got it in 10 working days, and products were new, unopened and perfeeeeect :)))) I DO RECOMMEND. A tip: if you wanna be certain about getting your products, just go with tracked or express… Read Full Review

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★★★★☆

“Slow delivery but worth it.”

Written on: 26/06/2014 by jjGibbs415 (1 review written)

It took a month for my package to arrive (from the UK to Mexico) but the costumer service whilst I waited was great. The product is in pristine condition and was very secure. I would recommend Beauty Bay if you don't need a product in a hurry. But if you are willing to wait, their prices are some of the best… Read Full Review

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★☆☆☆☆

“DO NOT ORDER FROM THEM”

Written on: 20/06/2014 by Erika484 (1 review written)

I am a regular user of online shopping and invariably receive a good service. I put an order with Beauty bay as their prices were slightly better than my regular supplier and also the fact that they advertise a 2-3 day tracked delivery. Except once you put your order you receive nothing regarding the supposed "tracked service". Something a number of other people have commented on! Having not received my order I call customer service who tells me the Managing director (no less) has advised that… Read Full Review

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★☆☆☆☆

“Terrible!!”

Written on: 20/06/2014 by 215Jackson (1 review written)

I ordered on the 23rd of April and still haven't received my parcel. Customer service does not respond to emails or response with an automatic email. Never buy at BeautyBay!! You'll be left disappointed and angry… Read Full Review

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★☆☆☆☆

“Terrible Customer Service”

Written on: 15/06/2014

Delivery arrived with a missing item. I had to contact customer services 3 times to get them to agree to replace the item. I was then not contacted about the replacement and I have had to chase them again. My complaint was completely ignored. Avoid this company as they have no idea of customer service… Read Full Review

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★★☆☆☆

“Bleeeh”

Written on: 17/05/2014 by Garciayr430 (1 review written)

Beauty bay offers a great range of different products and does provide free shipping worldwide. However, on the downside, it took close to 2 months before i received my parcel. I am extremely impatient and for those who are just as impatient and live down under.. I highly suggest you pay express shipping..Overall - 2 out of 5… Read Full Review

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★☆☆☆☆

“Terrible. Disappointing and frustrating to deal with”

Written on: 12/05/2014 by Anne38 (1 review written)

Do not use this company. Hairdryer purchased and failed to work after only using three uses. Following instruction to send back for repairs, I followed up regularly over the next three months. I was told it was being sent back to me, and then it was misplaced and unaccounted for so they offered to send a new one. Instead original they sent the original dryer back to me broken and STILL not working. No resolution as they insist the dryer has been fixed. Despite the fact it doesn't turn on. … Read Full Review

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★☆☆☆☆

“Never buy from them again”

Written on: 05/05/2014 by JJackie (1 review written)

I ordered Guinot Hydra Lait Confort moisture Rich Cleansing from them and they send me Guinot Hydra Lait Confort Comforting cleansing milk. On my complaint, they insisted that they are the same and refused to deal with it. The two products are clearing not the same and even in different color with different descriptions on the bottle itself. This is irresponsible behavior and not trust worthy as online shop… Read Full Review

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