Beauty Bay Reviews - www.beautybay.com

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★★☆☆☆
2.4 / 5
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Latest Reviews

★★★★★

“FANTASTIC, LETS PARTYYYY :)”

Written on: 02/07/2014 by Crabtreeyr379 (1 review written)

I know there are lots and lots of bad reviews on BEAUTYBAY, those made me very sceptical, but eventually I decided to take my chances and order some products. And I'm really happy that I did. After reading about so many people getting it late, or not getting at all, I did expect a certain delay... But I got it in 10 working days, and products were new, unopened and perfeeeeect :)))) I DO RECOMMEND. A tip: if you wanna be certain about getting your products, just go with tracked or express… Read Full Review

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★★★★☆

“Slow delivery but worth it.”

Written on: 26/06/2014 by jjGibbs415 (1 review written)

It took a month for my package to arrive (from the UK to Mexico) but the costumer service whilst I waited was great. The product is in pristine condition and was very secure. I would recommend Beauty Bay if you don't need a product in a hurry. But if you are willing to wait, their prices are some of the best… Read Full Review

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★☆☆☆☆

“DO NOT ORDER FROM THEM”

Written on: 20/06/2014 by Erika484 (1 review written)

I am a regular user of online shopping and invariably receive a good service. I put an order with Beauty bay as their prices were slightly better than my regular supplier and also the fact that they advertise a 2-3 day tracked delivery. Except once you put your order you receive nothing regarding the supposed "tracked service". Something a number of other people have commented on! Having not received my order I call customer service who tells me the Managing director (no less) has advised that… Read Full Review

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★☆☆☆☆

“Terrible!!”

Written on: 20/06/2014 by 215Jackson (1 review written)

I ordered on the 23rd of April and still haven't received my parcel. Customer service does not respond to emails or response with an automatic email. Never buy at BeautyBay!! You'll be left disappointed and angry… Read Full Review

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★☆☆☆☆

“Terrible Customer Service”

Written on: 15/06/2014

Delivery arrived with a missing item. I had to contact customer services 3 times to get them to agree to replace the item. I was then not contacted about the replacement and I have had to chase them again. My complaint was completely ignored. Avoid this company as they have no idea of customer service… Read Full Review

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★★☆☆☆

“Bleeeh”

Written on: 17/05/2014 by Garciayr430 (1 review written)

Beauty bay offers a great range of different products and does provide free shipping worldwide. However, on the downside, it took close to 2 months before i received my parcel. I am extremely impatient and for those who are just as impatient and live down under.. I highly suggest you pay express shipping..Overall - 2 out of 5… Read Full Review

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★☆☆☆☆

“Terrible. Disappointing and frustrating to deal with”

Written on: 12/05/2014 by Anne38 (1 review written)

Do not use this company. Hairdryer purchased and failed to work after only using three uses. Following instruction to send back for repairs, I followed up regularly over the next three months. I was told it was being sent back to me, and then it was misplaced and unaccounted for so they offered to send a new one. Instead original they sent the original dryer back to me broken and STILL not working. No resolution as they insist the dryer has been fixed. Despite the fact it doesn't turn on. … Read Full Review

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★☆☆☆☆

“Never buy from them again”

Written on: 05/05/2014 by JJackie (1 review written)

I ordered Guinot Hydra Lait Confort moisture Rich Cleansing from them and they send me Guinot Hydra Lait Confort Comforting cleansing milk. On my complaint, they insisted that they are the same and refused to deal with it. The two products are clearing not the same and even in different color with different descriptions on the bottle itself. This is irresponsible behavior and not trust worthy as online shop… Read Full Review

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★☆☆☆☆

“No no no no - do not buy from Beauty Bay!!!”

Written on: 18/04/2014 by CantuItalianni272 (1 review written)

Ordered items a month early to give me time to receive before a very important wedding. Wedding came and went with no sign of products, it was 6 weeks before I received my package. The foundation refill I'd ordered came as an empty packet! And the eyelashes were such terrible quality. It has been over 2 months and I have not recieved a refund for the lashes or a replacement foundation refill. I feel a fool for not reading reviews first. If I don't receive a refund I WILL file a claim against… Read Full Review

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★☆☆☆☆

“idiots”

Written on: 05/04/2014 by 365Crowley (1 review written)

After sending me a tracking number they cancelled my order and neglected to tell me. Apparently you can't buy 5 of the same item because they don't sell to "trade". If I'm ordering from the other side of the globe and paying a lot for express shipping, why would I just buy one of every item??… Read Full Review

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★☆☆☆☆

“still waiting after 1 month”

Written on: 02/04/2014 by Lallabice (1 review written)

I made an order on 6th of March, I immediately received a mail confirmation of prompt shipping, I'm still waiting for goods, today is 2nd of April!… Read Full Review

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★☆☆☆☆

“very fishy. scam?”

Written on: 19/02/2014 by mistergarth (1 review written)

I tried really hard to order from these folks. The site claimed my credit card could not be verified. Then the phone rang. A robot was claiming I had to call an 877 number to un-freeze my account. I called that number. I got a pitch for a "free" cruise to the Bahamas. All I had to do was fork over $50 right now. RED FLAG!!! I ordered the product elsewhere. No, my card was not frozen… Read Full Review

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★☆☆☆☆

“Time better spent elsewhere. *Horrific* experience.”

Written on: 13/02/2014 by zcslee (1 review written)

Placed my order almost 3 weeks ago and they told me to wait for 20 *working* days for it to arrive. And the tracking function was down so I had no idea where my order is now, nor can I track it. Customer service just told me to wait and they said they can't do anything. They couldn't even give me the details of where my order is. The best part is, I don't know if the item will arrive because I usually receive my items within 2 weeks ordering from other sites. I could have just bought the items… Read Full Review

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★☆☆☆☆

“Awful experience! ”

Written on: 28/01/2014 by jagar (1 review written)

I ordered an item the 3th of May, but it took over a month for me to receive it. When I ordered it, I waited for two weeks, and then I send them an email, asking where my item was. I received the same standard email everybody gets, so I decided to write on their facebook page. They said that my order had been shipped, and it would arrive in a couple days. It didn't, so I send them another email, but alas the same standard email was their response. By then it was June, so I was really angry, and… Read Full Review

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★☆☆☆☆

“No product received.”

Written on: 18/01/2014

I bought some products from Beauty Bay on 27th oct 2013. Until today nothing has arrived. Disapponting! I'd never recommend this store for anyone in Brasil… Read Full Review

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★★☆☆☆

“More than 2 weeks, still no delivery!”

Written on: 13/01/2014

Ordered and paid 27 December, still no delivery! (am in Belgium) I can kick myself for not having read some reviews first, seems like non-deliveries are pretty standard for this. I know I could have opted for the paid and trackable delivery service. It's just that it's the first time I've had to wait this long. Have ordered from comparable UK companies with free, non-trackable delivery before and delivery was usually within a couple of working days. Still keeping my fingers crossed that my… Read Full Review

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★★☆☆☆

“No issues with item, but very late and confusing delivery”

Written on: 31/12/2013

I have recently ordered two items from BeautyBay, and although both items were fine, the main issue I have is the delivery of each item. The first item only took just over a week, but, when delivered by Yodel, was placed in my recycling bin (good job it wasn't due to be emptied that day...). The second, ordered 11th Dec in plenty of time for xmas, arrived on 31st Dec after several prompts from myself to various courier companies who appeared to be attached to the delivery - 13-ten, Yodel… Read Full Review

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★☆☆☆☆

“Horrible service”

Written on: 18/12/2013

Order made on 1 November 2013 for items over 100 pounds. HAVE NOT RECEIVED ORDER as to-date (at least 6 weeks have passed). Have checked with local post office and they have no trace of package. Have e-mailed Beauty Bay several times and save for one reply assuring me the items were on the way (which appears to be a complete lie), they haven't bothered to respond to my further enquiries. Very very annoyed and frustrated as these are Christmas gifts and am very surprised that they've just chosen… Read Full Review

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★★☆☆☆

“Item sent back”

Written on: 30/11/2013

I returned an item to beautybay after 2 weeks they are saying they never received it. I went onto the Royal Mail tracking service as I had proof of return, it was delivered back to them 4 days after I returned it and was signed for so I have the name of the person. If I don't get my refund I shall take the matter further… Read Full Review

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★☆☆☆☆

“Weeks have gone by... And still no products”

Written on: 10/11/2013

I ordered some hair products from Beautybay after I was unable to get the products from Australia. I paid promptly via PayPal and the next day received confirmation of the order. It is nearly 4 weeks since ordering and still nothing. I've written to them but got an automated email saying check with my post office and that I should have paid for a tracking number. I checked with the post office and have said that they can't tell me anything because there's no tracking (fair enough).. Have… Read Full Review

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Mjcs29.08's Comment

Written on: 13/12/2013

your product arrived yet??? i had the same problem :'( and i don't know what to do..... they just said me that next time i would pay more for the express service! wthell!

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