Britelite Windows Reviews - www.britelitewindows.co.uk

Britelite House, Bircholt Road, Maidstone, Kent, ME15 9XY
★★★★★
4.7 / 5
95% of users recommend this
  • Value For Money

Description (provided by business)

Britelite Windows is the South East's leading supplier of triple and double glazed windows, doors and conservatories. We put quality and service first and use only the finest materials in all our products. Our windows are safe and secure and keep you warm in the winter, cool in the summer and help reduce your energy bills, while our extensive range of conservatories, from Edwardian, Victorian to sunrooms are the best way of adding extra space to your home.
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Britelite Windows www.britelitewindows.co.uk
Britelite Windows www.britelitewindows.co.uk
Britelite Windows www.britelitewindows.co.uk
Britelite Windows www.britelitewindows.co.uk

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Latest Reviews

★★★★★

“Triple Glazed windows”

Written on: 06/10/2014 by amKenny423 (1 review written)

Excellent all round team effort from a locally based company. Recommendation highly deserved… Read Full Review

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★★★★★

“doors”

Written on: 03/10/2014 by kipex (1 review written)

excellent service,highly recommend,and would use again… Read Full Review

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★★★★★

“Large conservatory, New porch and inner door.”

Written on: 30/09/2014 by GertieT67 (1 review written)

Workmen all turned up early and worked very hard, clean tidy and faultless. This is the fourth job on our current house that Britelite have done and would never even consider using any other company. The windows and doors are all of top quality and we are very pleased indeed with end result. All four jobs we have seen the same rep which in our mind speaks for itself. Now we have had all doors and windows replaced if I could have a double glazed window in my potting shed I would without a doubt… Read Full Review

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★☆☆☆☆

“Salesperson - compares against the worst to look good”

Written on: 30/09/2014 by Anna388 (1 review written)

Just had the regional sales manager. Frankly, not very warm and friendly. Just walked into my home and whilst almost in living room asked if he should take off his shoes! Lack of respect. Then proceeded to commend his company (no problem there) but not whilst dismissing others. Even tried to show me comparison against the worst glazers in the industry! I asked him to show me comparison against the best which he did not have of course. Pricing very expensive, inturrepted when i was… Read Full Review

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★★★★★

“Replacement doors and windows”

Written on: 28/09/2014

We employed this company to install triple glazed replacement windows and double glazed replacement doors throughout our property.The window fitters were friendly, tidy and efficient.Very good workmanship, excellent job!… Read Full Review

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★★★☆☆

“Good Product spoilt by delays, poor customer communication”

Written on: 27/09/2014 by 76JJ (1 review written)

After reading so many good reviews for Britelite on Review Centre we went ahead and ordered a conservatory and back door from Britelite in March of this year. We liked the no pressure sales and was happy to hear installation should be 12 to 18 weeks. The survey was carried out promptly and we was told the local authority would need to be involved to clear the plans with neighbours. However the local authority was not informed of the project until nine weeks after payment of the deposit… Read Full Review

By Britelite Windows

Written on: 29/09/2014

I am sorry to hear of your dis-appointment with your recent installation. I would ask you to contact me to discuss these issues and then of course I will do my very best to resolve them for you.

Kind Regards,


Ashley Tong
Direct Sales Group Manager

Britelite Windows

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★☆☆☆☆

“Complaint about door ignored”

Written on: 27/09/2014 by Camden1 (1 review written)

To be fair, their windows are not all that bad. The installation department is quick and responsive. Fitters are generally polite but not detailed oriented. My windows (15 of them) were not fitted properly the first time, but it was not too difficult getting them to come back to remedy the situation. (most of the transoms were sagging due to the fact that not enough spacers were properly installed and the glass panels are heavy). They even broke one window but had offered to replace it… Read Full Review

By Britelite Windows

Written on: 29/09/2014

I am sorry to hear of your dis-appointment with your recent installation. I would ask you to contact me to discuss these issues and then of course I will do my very best to resolve them for you.

Kind Regards,


Ashley Tong
Direct Sales Group Manager

Britelite Windows

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Pcleo's Comment

Written on: 08/10/2014

Thank you for your response.
Unfortunately I have already received an email from your colleague Ms. G.M. (name abbreviated for privacy purpose) informing us that we have reached a deadlock.
I am disappointed not so much that we are unable to reach a settlement, but more so by the lack of integrity of your firm.

My email response to your colleague as below for the benefit of readers of this website:



Dear Ms M.,

Thank you for your email.
I will assume that your email below confirms that we have reached a deadlock.

I regret that you do not accept that fact that Britelite has failed in many respect.

The fact that we have the marketing materials to prove that your salesperson had represented to us that the door will have 6 security bolts instead of the 3 that was eventually installed. He had sketched on the brochure to explain the 6 security bolts that will be on the door. Yet M (name abbreviated) had denied to you of having discussed this with us. This brings to question the integrity of your firm. We have retained the brochure for our reference and further action.

The fact that full payment was taken from us on 20 August 2014 and the door was only fitted on 1 September 2014. This is against the terms of the contract and Britelite was already in breach of your contractual obligations. This is undisputed and I have the email from your deputy MD to prove this.

Nonetheless we have also decided to keep the door open in case you wish to consider our offer to return the door to you for a settlement.
If we do not hear further from you on this matter, we reserve our rights to refer this matter to The Glazing Ombudsman.
We also reserve our rights to publish our reply to you in public forums.

Thank you.

Kind regards.

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★★★★★

“straightforward no gimmicks”

Written on: 25/09/2014 by davesayers (1 review written)

just had britelite fit new patio doors front doors and all new windows . sales representative was straight upfront and no gimmickd,the fitters were on time polite and done a fantastic job and cleared up all the mess would definitely recommend them… Read Full Review

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★★★★★

“Triple Glazed Windows”

Written on: 25/09/2014 by Krelzbth (1 review written)

Fitted windows in one day, very professional workmen. Didn't constantly stop for a cuppa like many workmen. They cleared up mess from dust sheets and took away old window and fittings. Would recommend this company, from the sales representative who wasn't pushy, to the surveyor who was great to the tso fitters wbo fitted the windows… Read Full Review

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★★★★★

“BRILLIANT BRITELITE”

Written on: 21/09/2014 by Impiazzi (1 review written)

Apart from the office staff assisting with all my constant enquiries, I was kept informed of when I could expect the fitters to arrive. I received an updated apology for the (unavoidable) delay in arriving on time. When they arrived they were very polite, highly efficient, conscientious and thoroughly professional. Doing an excellent job I can highly recommend these men. Thank you Britelite. I will be using you again!… Read Full Review

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★★★★★

“Would recommend”

Written on: 13/09/2014 by Gilham39 (1 review written)

Tim and his colleagues were extremely efficient, polite and hardworking. They did an outstanding job of our new conservatories, we couldn't be happier. They left us absolutely no mess for us to tidy up after the job was done. Mr and Mrs Gilham-Maidstone… Read Full Review

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★★★★★

“New Conservatory”

Written on: 08/09/2014 by Davepu (1 review written)

Great team from sales to installations, Chap arrived to do the footings he arrived late not his fault. He didnt moan because we needed them finished by the same agreed date he was jolly the whole time and did finish on time by working longer days. The fitters arrived were clean and tidy worked exceedingly hard and left everything clean and tidy a credit to the company… Read Full Review

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★★★★☆

“Triple Glazed Windows”

Written on: 08/09/2014 by harleyjo (1 review written)

Both installers were very punctual, polite and hardworking. Cleared and cleaned up after themselves. Windows look really great, exceptionally good value and enhance the look of our home… Read Full Review

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★★★★☆

“Installation of New windows”

Written on: 02/09/2014 by Sebastian29 (1 review written)

The sales representative was very good explaining everything about the windows to me, very good sales person. Then came the surveyor who also did a very good job taking me through the details of how the windows was to be installed. The window fitters were on time and did a very good job fitting the new windows to the right measurements and also kept the place clean and tidy… Read Full Review

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★★★★★

“Satisfaction with brilliant Britelite”

Written on: 01/09/2014 by 83Lee (1 review written)

Very pleased with the windows and doors, installation was done very quickly and no mess, very well done. The two men were very polite and considerate. Would recommend Britelite to friends and family… Read Full Review

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★★★★★

“Conservatory replacement”

Written on: 30/08/2014 by AddlestoneGoodisons (1 review written)

The fitters were very polite, tidy and efficient. They arrived on time and worked hard to complete the removal and replacement of our conservatory in spite of the rain! The salesman, was genuine and not pushy; the surveyor was thorough and explained in detail the design for the replacement. We chose to have reflective glass instead of our old triple polycarbonate. What a difference, we can watch the clouds float by as well as aircraft. It also has made the conservatory lighter and seem bigger… Read Full Review

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★★★★☆

“BRITELITE WINDOWS, DOORS & CONSERVATORIES”

Written on: 24/08/2014

THE FITTERS ARRIVED PROMPTLY, WORKED VERY HARD AND CLEARED EVERYTHING UP, AFTER FITTING OUR NEW KITCHEN WINDOW AND BACK DOOR… Read Full Review

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★★★★★

“double glazed replacement windows”

Written on: 17/08/2014 by steval48 (1 review written)

Walker Hoo The fitter was first class, fantastic job… Read Full Review

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★★★★★

“Very Good work and very nice worker”

Written on: 16/08/2014 by ElzaMariaGower (1 review written)

I am very pleased with my new kitchen window, with the fan lights in the design that I had chosen. The kitchen looks a lot brighter and nice, even though the size of the window was not changed. The kitchen fitter, was very professional, worked well and fast, and did an excellent job. Besides he had good manners and was a nice person to have around, working in my home. Mrs. Gower, Brondesbury,London NW6 … Read Full Review

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★★★★☆

“Glazed Backdoor”

Written on: 15/08/2014 by tilos (1 review written)

Appears to be a very good quality product. We were very pleased with the installation and workmanship. The installers were cheerful, pleasant and polite. DLB Petts Wood Kent… Read Full Review

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