Britelite Windows Reviews - www.britelitewindows.co.uk

Britelite House, Bircholt Road, Maidstone, Kent, ME15 9XY
★★★★★
4.7 / 5
784
94.4% of users recommend this
  • Value For Money

Description (provided by business)

Britelite Windows is the South East's leading supplier of triple and double glazed windows, doors and conservatories. We put quality and service first and use only the finest materials in all our products. Our windows are safe and secure and keep you warm in the winter, cool in the summer and help reduce your energy bills, while our extensive range of conservatories, from Edwardian, Victorian to sunrooms are the best way of adding extra space to your home.
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Britelite Windows www.britelitewindows.co.uk
Britelite Windows www.britelitewindows.co.uk
Britelite Windows www.britelitewindows.co.uk
Britelite Windows www.britelitewindows.co.uk

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Latest Reviews

★☆☆☆☆

“DO NOT USE”

Written on: 04/08/2015 by DebHarding (1 review written)

I sent in a letter of complaint on 17/7/15 which was signed for on 20/7/15. I am still waiting for a reply 2 weeks later. My windows were fitted in November 2013 and we have had nothing but trouble with damp since then. Each time it rains, our walls get damp. The original fitters were absolutely rubbish, they used no sealant under the trims, no water proofer in the render. We have had Britelite back out twice to do remedial work, and only time will tell if the windows are now weatherproof. I… Read Full Review

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★★★★★

“Fast and Fabulous!”

Written on: 23/07/2015 by Dorianm137 (1 review written)

Service was quick and efficient and the windows look lovely. My sitting room has gone from being cold and draughty to warm and snug. The installers came early, they were polite and worked quickly. They cleaned up after themselves very well and explained clearly how the locks worked. I was told how to clean the windows and had the guarantee explained to me. I am very happy with the service I received from the office, the sales man, the surveyor and the installers. The sales man explained… Read Full Review

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★★★★★

“New Conservatory”

Written on: 21/07/2015 by MacKay463 (1 review written)

The top team were very punctual, polite, neat and tidy. We are really pleased with our new conservatory and would like to convey our thoughts to all involved. Would highly recommend Britelite… Read Full Review

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★★★★★

“Number 1 Team”

Written on: 15/07/2015 by hyIngram1984 (1 review written)

The fitters are an excellent partnership. They compliment and work exceedingly well together. Polite, helpful with perfect results, couldn't have asked for more. Guess I had a number one team! So thank you Britelite for a job very well done and a superb, sturdy, well made product… Read Full Review

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★☆☆☆☆

“Absolutely awful”

Written on: 07/07/2015 by 65Bates (1 review written)

I've had nothing but problems since windows and doors fitted to my whole house. I put my trust in Britelite and have had nothing but workmen coming back to put right fitters terrible work. There is still on going problems and I dread to think what the winter holds! Doors don't close properly frames bending abs bowing. Handles were left broken again had to be changed. Scratched and dented frame work had to be repaired by independent repairer. Two bedroom frames had to be replaced. Still having… Read Full Review

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★☆☆☆☆

“Absolutely awful ”

Written on: 07/07/2015 by 1964Sharpe (1 review written)

Put my trust in Britelite and have had nothing go right. From doors not closing frames bowing. The fitters just wanted to do job as quick as possible and get on to the next job. They never even got the ladder off the van in the 3 days that they did my whole house. Very disappointed. Still having people come and put their work right . Just want it to end… Read Full Review

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★★★★★

“Fabulous job with no mess.”

Written on: 05/07/2015 by perpin (1 review written)

I am delighted with my new windows and patio doors. From the sales representative who explained everything in detail to the fitters who worked very hard throughout the day. I was left with absolutely no mess at all. I would certainly recommend this company to my family and friends… Read Full Review

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★★★★★

“best workmen ever”

Written on: 03/07/2015 by kencollins (1 review written)

my wife and i were very very pleased with the way the installation was carried out to our satisfaction and must say what an asset your fitters must be to your company as we cant sing there praises enough,they are the first workmen we have ever had to carry out work in such an efficient skillful and polite manner… Read Full Review

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★★★★★

“Replacement doors and triple glazed windows”

Written on: 02/07/2015 by lhMeredith403 (1 review written)

My fitters both worked very hard with great expertise. They were kind, considerate and very clean workers. They welcomed any questions and helped with extras I had not expected of them, taking down blinds and putting them back up, putting up rails for net curtains, etc. I cannot speak too highly of their work, they are a credit to Britelite. Overall I am very pleased with my doors and windows, which were very reasonably priced. … Read Full Review

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★★★★★

“Excellent service”

Written on: 01/07/2015 by hellsgranny (1 review written)

we are highly satisfied will all concerned from the sales representatives to the fitters. They were very tidy and cleaned up after themselves, they explained the process so we knew what was happening each day they were here… Read Full Review

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★★★★★

“Double glazed door”

Written on: 30/06/2015 by Jorgensenfn241 (1 review written)

Plenty of choice. No pushy selling. On time and very efficient… Read Full Review

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★★★★★

“Double Glazing”

Written on: 21/06/2015 by Yadiram158 (1 review written)

Many thanks to the installation team for the excellent cleaning up before leaving and their polite and friendly manner. A good job well carried out. Mrs Fedarb, Folkestone… Read Full Review

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★★★★☆

“Job well done by Britelite”

Written on: 17/06/2015 by vmAdkins465 (1 review written)

Ordered windows and door for an extension, salesman was helpful, arrived on date and time arranged and finished in the time stated, fitters were clean and tidy, very happy with the product and the overall finish, would recommend Britelite to friends and family… Read Full Review

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★★★★★

“Great Service”

Written on: 17/06/2015 by Lesley39 (1 review written)

From start to finish Britelite were a pleasure to deal with, fitters were friendly and worked without a break until the job was finished, would just like to say a big thank you to everybody at Britelite for a great job, windows look fantastic!… Read Full Review

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★★★★★

“Really great product, good service and a really...”

Written on: 17/06/2015 by GeorginaBillie (1 review written)

This is my third house I have had glazed by britelite and every time they have been excellent in every way product and service as well as a great price. Such a friendly professional team. My new house has been triple glazed new doors and some minor building work done. Everything was left spotless and they always arrived on time so that I could plan my days with ease… Read Full Review

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★★★★★

“brutality windows”

Written on: 17/06/2015 by p186800 (1 review written)

Absolutely great service. Customer service exceptional. Both set of fitters fantastic, friendly and polite and enjoyed their work. Would recommend to anyone. Even the MD gave us a call. A personal touch. Well done… Read Full Review

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★☆☆☆☆

“REFUND OF MONIES OWED”

Written on: 14/06/2015 by KaiCarey35 (1 review written)

Quick enough to chase the sale, very poor communication when things dont go according to plan and monies held! Am now a cash buyer but looking elswhere as the aftersales is just as important if not more so!! Shame, it looks as if standards have dropped over the years, please do not respond with your standard reply (if at all) as in all the previous complaints, as its rather boring to say the least!… Read Full Review

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★★★★★

“Replacement Windows and Doors”

Written on: 09/06/2015 by Devin46 (1 review written)

Thank you Britelite for my new windows and doors, they have transformed the look of my house. The process from start to finish was always efficient and professional. The salesman was not pushy at all and was friendly at all times. Within 2 days of placing our order we were contacted by the surveyor who came around and measured the windows. The office staff then contacted us to arrange a date for installation. The installation team were poliite, friendly and tidy and worked solidly for two… Read Full Review

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★★★★★

“Cannot Fault the Service”

Written on: 05/06/2015 by 1960Kirk (1 review written)

I really cannot fault the service on all staff. Installation went very well and men worked hard and tidily. Would recommend your company to others. Installers were on time and that means a lot to me as I cannot put up with people who are late… Read Full Review

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★★★☆☆

“Bloody annoyed”

Written on: 04/06/2015

Had windows and doors fitted in March 2014, now June 2015 and issues still not sorted. From the first day the fitters should have turned up, which they didn't no one from the office bothered to ring me, you have to call them. When the fitters eventually turned up they were all very polite and very tidy. The problems started though when we had had to call them in to try and sort various problems, the main ones being gaps in the mitred joints of the glass beading. The problem is where some have… Read Full Review

By Britelite Windows

Written on: 05/06/2015

I am sorry to hear of your dis-appointment with your recent installation. I would ask you to contact me to discuss these issues and then of course I will do my very best to resolve them for you.

Kind Regards,


Ashley Tong
Direct Sales Group Manager

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Sklong's Comment

Written on: 08/06/2015

Thank you for responding to my review. I'm sorry it resulted in this but I'm at my wits end with the situation. Considering we still owe the company money, no one is chasing for it and calling to resolve the problem. Maybe I'm being fussy but when spending £8500 I expect things to be fitted properly. If you can let me know where you are based so I can call you that would be much appreciated.
Many thanks

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By Britelite Windows

Written on: 09/06/2015

Thank you for your reply to my comment. I would really appreciate the opportunity to discuss this with you. I am based at our Head Office in Maidstone and can be contacted. I look forward to hearing from you.

Kind Regards,


Ashley Tong
Direct Sales Group Manager

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