Britelite Windows Reviews - www.britelitewindows.co.uk

Britelite House, Bircholt Road, Maidstone, Kent, ME15 9XY
★★★★★
4.7 / 5
814
94% of users recommend this
  • Value For Money

Description (provided by business)

Britelite Windows is the South East's leading supplier of triple and double glazed windows, doors and conservatories. We put quality and service first and use only the finest materials in all our products. Our windows are safe and secure and keep you warm in the winter, cool in the summer and help reduce your energy bills, while our extensive range of conservatories, from Edwardian, Victorian to sunrooms are the best way of adding extra space to your home.
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Britelite Windows www.britelitewindows.co.uk
Britelite Windows www.britelitewindows.co.uk

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Latest Reviews

★★★★★

“Excellent windows, service, installation and staff”

Written on: 15/05/2016 by AmbroseT (1 review written)

From the moment the sales rep visited us, we felt confident using Britelite. The sales rep was polite, friendly and above all, he wasn't pushy - there was no 'Hard sales pitch'. The products were explained without unnecessary jargon, and without the usual need to phone a manager to get a better price, as we had experienced with other companies. The price we were quoted (which was very well priced) was not subject to us signing on that day, again no undue pressure. After confirming a sale with… Read Full Review

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★★★★★

“Good Service Continues”

Written on: 13/04/2016 by Steelman123 (3 reviews written)

After reading through these reviews I employed Britelite to install new double glazing throughout the house. They also installed new front, rear and patio doors. The installation was five years ago. Why am I writing this now? It is important to have good quality products. For me, equally important is the quality of service; especially after sales service. Two years ago the front door mechanism fell slightly out of alignment. Britelite visited and showed me how to make the adjustment. A few months… Read Full Review

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★★☆☆☆

“Great product, poor fitting”

Written on: 03/03/2016 by ADed9 (1 review written)

Sales representative was great helping us to select the product - which incidentally were really good quality. Fitters had too much work on however and rushed through the install of two doors and a bi-fold in about three hours. Having cut through our mains cable to the front door bell, I was bluntly referred to the 'terms and conditions' despite both the sales guy and the other fitter saying they would sort it all out for us. I now have a live cable in the wall somewhere! We also had an… Read Full Review

Dontbuyfromthese's Response to ADed9's Review

Written on: 28/07/2016

Yes they are rubbish we have 7mm gap and other issue they have never resolved 16 years down the line avoid this company

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★★★★★

“Wonderful Conservatory and Windows”

Written on: 23/01/2016 by StanleyO'Hara (1 review written)

We are very happy with the installation, which was completed effeciently and professionally. A big Thank you to the sales representative for his recommendations and technical knowledge. We really appreciate the advice given, and the fact that the finished product was exactly what was promised at the outset… Read Full Review

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★★★★★

“EXCELLENT THROUGHOUT INSTALLATION”

Written on: 16/12/2015 by Paula70 (1 review written)

Excellent work throughout installation of my 25ft Conservatory from applying for planning permission to finished product .No rubble or waste materials left behind. All elements from ground work , including steps etc to complete installation, excellent work. Plaster work could not fault,PERFECT. Would recommend this Company no hesitation 100%.Any queries need answering ,always immediately there with a telephone call . The workforce and office staff polite and exceptionally helpful… Read Full Review

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★★★★★

“Quality product and competent fitters”

Written on: 06/11/2015 by gethers (1 review written)

Aluminium patio doors are expensive, especially when compared to PVC, but the quality of the Britelite Aluminium doors is very evident. The fitters turned up on time, and were very helpful and competent… Read Full Review

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★★★★☆

“Britelite Windows - Triple Glazing”

Written on: 31/10/2015 by AddisonBaird162 (1 review written)

Fast and fabulous! Service was quick and efficient and the windows look lovely. My sitting room has gone from being cold and draughty to warm and snug… Read Full Review

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★★★★★

“Brilliant Service”

Written on: 10/10/2015 by nprevell (1 review written)

The whole experience with Britelite from start to completion was excellent. The sale representative offered good advice and there was no pressure sell, which for us was a great incentive to do business. The finish, courtesy and advice from the fitter was really good. We would not hesitate to use Britelite again. Well done Britelite… Read Full Review

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★★☆☆☆

“New conservatory still leaking”

Written on: 22/09/2015 by hpp63 (1 review written)

I am at the end of my tether with this company. The conservatory has been installed for 8 weeks now and is still leaking. It is practically impossible to get anyone in the office to call me back or sort out the issue. 2 different fitters have been to attempt a repair - the first emptied a canister of mastic into what he thought was a hole (surely not a long term solution?) and the second lot, who built the conservatory claimed that it was a problem with the roof of the house. The roof is new… Read Full Review

By Britelite Windows

Written on: 02/10/2015

I am sorry to hear of your dis-appointment with your installation. I would ask you to contact me to discuss these issues and then of course I will do my very best to resolve them for you.

Kind Regards,


Ashley Tong
Direct Sales Group Manager

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Hpp63's reply to Britelite Windows's Comment

Written on: 08/10/2015

How about you contact me as you have my number. You don't give me your number.

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Saudfran's reply to Hpp63's Comment

Written on: 16/10/2015

Just wondered if they have contacted you yet?

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Saudfran's reply to Britelite Windows's Comment

Written on: 16/10/2015

Is this a standardized business response you use as all your responses to the reviews have the same wording. Are you actually sorting out these problems?

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By Britelite Windows

Written on: 19/10/2015

Hi, Thank you for your comment. We will always only be to happy to deal with any problem a customer experiences and are always available to speak to on our main office telephone number. The reason the comments are generic are because we are limited to offering further information such as contact details (Phone Number/Email) and we are not passed the customers details but we are able to directly email the reviewer which is what we do. I am based at Head Office so I am always happy to hear from any customer and I can personally assure you that I will deal with any issue any customer has had. I hope this offers the answer to your question but if you would like to discuss this any further please feel free to contact me.

Kind Regards,

Ashley Tong
Direct Sales Group Manager

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Hpp63's Response to hpp63's Review

Written on: 21/12/2015

An update to the situation with my conservatory. Having read my review the owner of the company contacted me and has been very proactive in sorting out my issues. The box gutter (which was actually too short) was replaced and the leak is now sorted. There is some damage to paintwork but we have agreed to withhold a small amount from the final bill to cover repair work.

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★★★★★

“Ten out of ten”

Written on: 19/09/2015 by rayflint (1 review written)

What a team - mustard and more. Raymond Flint Thowley, Faversham… Read Full Review

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★★★★★

“Windows”

Written on: 16/09/2015 by Albertob278 (1 review written)

"Very happy with the installation. Well done!" I would be very happy to recommend Britelight. They were professional in every detail… Read Full Review

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★★★★★

“Livin Roof Conservatory”

Written on: 13/09/2015 by CPTscarlet999 (1 review written)

We decided to upgrade our conservatory due to being cold in winter and very hot in summer. Britelite offered then new Livin Roof system which is super insulated to the same standard as traditional brick built extensions/buildings. We also went for triple glazing to replace the windows all round. We have used Britelite before and always very pleased with the service, cost and above all the product. The Livin Roof conservatory was no exception. It's is.a brilliant product and well built by the… Read Full Review

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★★★★★

“Great service from the sales through survey and...”

Written on: 11/09/2015 by RickyThomas49 (1 review written)

Great service from the sales through survey and installation. Competitive price offered which included beautiful doors. The installation was immaculate and office staff members were in touch at all times. We highly recommended the company to our neighbours. Dreaming of a conservatory now… Read Full Review

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★★★★☆

“Professional ”

Written on: 09/09/2015 by Reece156 (1 review written)

Very professional from start to finish, escpecially our sales man Mr Bottomley… Read Full Review

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★★★★★

“So pleased with the Britelite Conservatory recently built.”

Written on: 07/09/2015 by nickland181 (1 review written)

Britelite have great teams which carried out their work in a professional way throughout and also retained a great sense of humour . We were kept informed throughout by the office staff and the team on site so we were aware of time scales and any issues.Technically the guys were spot on and the base team organised deliveries and actively assisted in getting delivery and skip lorries through our access gates.The skips were positioned with minimal intrusion to our car parking.The top team carried… Read Full Review

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★★★★★

“Thank you Britelite !”

Written on: 04/09/2015

I am very pleased with the conservatory. All the fitters worked extremely hard they were polite and professional they all did a fantastic job despite the weather,it poured with rain.The quality of the materials used is very good and I would recommend Britelite. a very big thank you to everyone… Read Full Review

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★★★★★

“A very satisfied customer”

Written on: 03/09/2015 by Janethp (1 review written)

The workmen were fantastic,and worked hard all day.I really didn't think I would be sitting in my beautiful.conservatory the same day .Very very pleased… Read Full Review

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★★★★★

“We had a patio door and two windows fitted. The...”

Written on: 31/08/2015

We had a patio door and two windows fitted. The Britelite installers did a great job. We were impressed by their pleasant manner and attention to detail. Three days after fitting we had a problem with a lock but someone came round the day we contacted them and it was repaired immediately… Read Full Review

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★★★★★

“Despite some awful weather and being called away for...”

Written on: 31/08/2015 by mrsrussell (1 review written)

Despite some awful weather and being called away for an emergency, the fitters were both efficient and helpful, especially as our house is Victorian and nothing is straight-forward. They really take pride in their work. Well done… Read Full Review

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★★★★★

“Utility Room”

Written on: 24/08/2015 by Olive1965 (1 review written)

We were very pleased with the work done, It was a small job we had estimates from other firms but they did not even get back to us And BRITELITE price was very reasonable… Read Full Review

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