Britelite Windows Reviews - www.britelitewindows.co.uk

Britelite House, Bircholt Road, Maidstone, Kent, ME15 9XY
★★★★★
4.7 / 5
778
94.7% of users recommend this
  • Value For Money

Description (provided by business)

Britelite Windows is the South East's leading supplier of triple and double glazed windows, doors and conservatories. We put quality and service first and use only the finest materials in all our products. Our windows are safe and secure and keep you warm in the winter, cool in the summer and help reduce your energy bills, while our extensive range of conservatories, from Edwardian, Victorian to sunrooms are the best way of adding extra space to your home.
? Ask our helpful community of experts about this product or company
Britelite Windows www.britelitewindows.co.uk - Ask a question now

Media Gallery for Britelite Windows www.britelitewindows.co.uk

Britelite Windows www.britelitewindows.co.uk
Britelite Windows www.britelitewindows.co.uk
Britelite Windows www.britelitewindows.co.uk
Britelite Windows www.britelitewindows.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“Fabulous job with no mess.”

Written on: 05/07/2015 by perpin (1 review written)

I am delighted with my new windows and patio doors. From the sales representative who explained everything in detail to the fitters who worked very hard throughout the day. I was left with absolutely no mess at all. I would certainly recommend this company to my family and friends… Read Full Review

Report this review
★★★★★

“best workmen ever”

Written on: 03/07/2015 by kencollins (1 review written)

my wife and i were very very pleased with the way the installation was carried out to our satisfaction and must say what an asset your fitters must be to your company as we cant sing there praises enough,they are the first workmen we have ever had to carry out work in such an efficient skillful and polite manner… Read Full Review

Report this review
★★★★★

“Replacement doors and triple glazed windows”

Written on: 02/07/2015 by lhMeredith403 (1 review written)

My fitters both worked very hard with great expertise. They were kind, considerate and very clean workers. They welcomed any questions and helped with extras I had not expected of them, taking down blinds and putting them back up, putting up rails for net curtains, etc. I cannot speak too highly of their work, they are a credit to Britelite. Overall I am very pleased with my doors and windows, which were very reasonably priced. … Read Full Review

Report this review
★★★★★

“Excellent service”

Written on: 01/07/2015 by hellsgranny (1 review written)

we are highly satisfied will all concerned from the sales representatives to the fitters. They were very tidy and cleaned up after themselves, they explained the process so we knew what was happening each day they were here… Read Full Review

Report this review
★★★★★

“Double glazed door”

Written on: 30/06/2015 by Jorgensenfn241 (1 review written)

Plenty of choice. No pushy selling. On time and very efficient… Read Full Review

Report this review
★★★★★

“Double Glazing”

Written on: 21/06/2015 by Yadiram158 (1 review written)

Many thanks to the installation team for the excellent cleaning up before leaving and their polite and friendly manner. A good job well carried out. Mrs Fedarb, Folkestone… Read Full Review

Report this review
★★★★☆

“Job well done by Britelite”

Written on: 17/06/2015 by vmAdkins465 (1 review written)

Ordered windows and door for an extension, salesman was helpful, arrived on date and time arranged and finished in the time stated, fitters were clean and tidy, very happy with the product and the overall finish, would recommend Britelite to friends and family… Read Full Review

Report this review
★★★★★

“Great Service”

Written on: 17/06/2015 by Lesley39 (1 review written)

From start to finish Britelite were a pleasure to deal with, fitters were friendly and worked without a break until the job was finished, would just like to say a big thank you to everybody at Britelite for a great job, windows look fantastic!… Read Full Review

Report this review
★★★★★

“Really great product, good service and a really...”

Written on: 17/06/2015 by GeorginaBillie (1 review written)

This is my third house I have had glazed by britelite and every time they have been excellent in every way product and service as well as a great price. Such a friendly professional team. My new house has been triple glazed new doors and some minor building work done. Everything was left spotless and they always arrived on time so that I could plan my days with ease… Read Full Review

Report this review
★★★★★

“brutality windows”

Written on: 17/06/2015 by p186800 (1 review written)

Absolutely great service. Customer service exceptional. Both set of fitters fantastic, friendly and polite and enjoyed their work. Would recommend to anyone. Even the MD gave us a call. A personal touch. Well done… Read Full Review

Report this review
★☆☆☆☆

“REFUND OF MONIES OWED”

Written on: 14/06/2015 by KaiCarey35 (1 review written)

Quick enough to chase the sale, very poor communication when things dont go according to plan and monies held! Am now a cash buyer but looking elswhere as the aftersales is just as important if not more so!! Shame, it looks as if standards have dropped over the years, please do not respond with your standard reply (if at all) as in all the previous complaints, as its rather boring to say the least!… Read Full Review

Report this review
★★★★★

“Replacement Windows and Doors”

Written on: 09/06/2015 by Devin46 (1 review written)

Thank you Britelite for my new windows and doors, they have transformed the look of my house. The process from start to finish was always efficient and professional. The salesman was not pushy at all and was friendly at all times. Within 2 days of placing our order we were contacted by the surveyor who came around and measured the windows. The office staff then contacted us to arrange a date for installation. The installation team were poliite, friendly and tidy and worked solidly for two… Read Full Review

Report this review
★★★★★

“Cannot Fault the Service”

Written on: 05/06/2015 by 1960Kirk (1 review written)

I really cannot fault the service on all staff. Installation went very well and men worked hard and tidily. Would recommend your company to others. Installers were on time and that means a lot to me as I cannot put up with people who are late… Read Full Review

Report this review
★★★☆☆

“Bloody annoyed”

Written on: 04/06/2015

Had windows and doors fitted in March 2014, now June 2015 and issues still not sorted. From the first day the fitters should have turned up, which they didn't no one from the office bothered to ring me, you have to call them. When the fitters eventually turned up they were all very polite and very tidy. The problems started though when we had had to call them in to try and sort various problems, the main ones being gaps in the mitred joints of the glass beading. The problem is where some have… Read Full Review

By Britelite Windows

Written on: 05/06/2015

I am sorry to hear of your dis-appointment with your recent installation. I would ask you to contact me to discuss these issues and then of course I will do my very best to resolve them for you.

Kind Regards,


Ashley Tong
Direct Sales Group Manager

Reply to this comment

Sklong's Comment

Written on: 08/06/2015

Thank you for responding to my review. I'm sorry it resulted in this but I'm at my wits end with the situation. Considering we still owe the company money, no one is chasing for it and calling to resolve the problem. Maybe I'm being fussy but when spending £8500 I expect things to be fitted properly. If you can let me know where you are based so I can call you that would be much appreciated.
Many thanks

Reply to this comment

By Britelite Windows

Written on: 09/06/2015

Thank you for your reply to my comment. I would really appreciate the opportunity to discuss this with you. I am based at our Head Office in Maidstone and can be contacted. I look forward to hearing from you.

Kind Regards,


Ashley Tong
Direct Sales Group Manager

Reply to this comment
Report this review Read 3 Comments Read Verified Business Response
★☆☆☆☆

“Replacement windows”

Written on: 01/06/2015

Had 3 windows replaced today , not one was correct size, bathroom window wasn't fitted as size was so wrong . Fitters cut into my windowsills so now they need replacing too. Parts of window frame cracked or broken. One of the windows (glass) was actually broken. We had received a letter saying the fitters would be with us by 10.00am and as we are having an extension and the builders were relying on fitters to be there. They finally arrived at 12.15. We have also ordered bifolds, now concerned… Read Full Review

By Britelite Windows

Written on: 05/06/2015

I am sorry to hear of your dis-appointment with your recent installation. I would ask you to contact me to discuss these issues and then of course I will do my very best to resolve them for you.

Kind Regards,


Ashley Tong
Direct Sales Group Manager

Reply to this comment
Report this review
★★☆☆☆

“Ruin of customers property ”

Written on: 29/05/2015 by oldgit007 (1 review written)

BRiTELITE WINDOWS Would not recommend them windows seen ok. Doors havering probably with. Fitters damage customers property Fitters manager not bothered… Read Full Review

By Britelite Windows

Written on: 05/06/2015

I am sorry to hear of your dis-appointment with your recent installation. I would ask you to contact me to discuss these issues and then of course I will do my very best to resolve them for you.

Kind Regards,


Ashley Tong
Direct Sales Group Manager

Reply to this comment
Report this review
★★★★★

“Mr and Mrs Merrick, Gillingham”

Written on: 26/05/2015 by Spiderlegs (1 review written)

Good friendly team who were efficient, focused on the task in hand and worked well together. I was impressed to see the quality manager who came to check on the work. We had a good service from the first enquiry phone call, to the last and final piece of work. The windows look smart and the new kitchen door has modernised the room. Well done Britelite!… Read Full Review

Report this review
★★★★★

“Excellent service provided!”

Written on: 22/05/2015 by soph85 (1 review written)

The windows were fitted in an efficient and clean way. The fitters were professional and friendly. They were also reliable. The price was excellent compared with other companies. The windows have made our house much warmer and quieter… Read Full Review

Report this review
★★★★★

“work on double glazed doors and windows”

Written on: 19/05/2015 by patcase (1 review written)

very pleased with all the work done in fitting of the doors and window. The young man was polite and kept on working till the job was finished and was done to our satisfaction good job done thanks. Mr & Mrs Neilson Ashford Kent… Read Full Review

Report this review
★★★★★

“Great Job on a Conservatory Extension”

Written on: 11/05/2015 by SilvanaP (1 review written)

It's been a great pleasure to see the hard work of the bricklayers! I was really impressed that they worked right through without taking any break! The glazing, tiling and electrical works all went smoothly as well. I am absolutely delighted with our new conservatory and would recommend this company to everybody!!!… Read Full Review

Report this review
overview