Britelite Windows Reviews - www.britelitewindows.co.uk

★★★★★
4.7 / 5
826
94% of users recommend this
  • Value For Money

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Britelite Windows www.britelitewindows.co.uk
Britelite Windows www.britelitewindows.co.uk
Britelite Windows www.britelitewindows.co.uk
Britelite Windows www.britelitewindows.co.uk

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Latest Reviews

★★★★★

“good workmanship”

Written on: 18/08/2017 by Alan170 (1 review written)

The Britelite team were very professional, courteous, kind, and efficient, they had good communication skills as well as been friendly. The installers of the flat roof have. achieved an A plus… Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 07/08/2017 by koych219 (1 review written)

Terrible experience and uninterested customer service. Called multiple times and they always promised to call back to deal with my problem and they never did. I thought that it is a problem with a particular employee and contacted their complaint department, but still no response at all. No explanation why they did not call. Looks like their strategy is just to ignore customer complains and waiting for us to give up. I am extremely disappointed and would not recommend… Read Full Review

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★★★★★

“Absolutely a brilliant team of lads. Excellent work.”

Written on: 30/07/2017 by Carl405 (1 review written)

"The fitters who installed our windows were, polite, friendly and very efficient, they were tidy, very tidy,and did a wonderful job. we would recommend Britelite to friends and family, most of all it would be lovely to pick the lads we had to do the fitting, but I'm sure they are a very sort after team. Well done lads"… Read Full Review

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★★★★★

“Britelite - Fantastic”

Written on: 29/07/2017 by C16TEE (1 review written)

We are so pleased with our Ultraframe Loggia conservatory which Britlite installed for us. The Base Team worked so hard, and they were very professional in every thing they did. Even though they couldn't use a digger or wheelbarrow because of access, it didn't seem to worry them. They just got on and used shovels and buckets. We could not fault anything they did. Their work is of an excellent a professional standard, Thank you very much for everything you did for us. Again the installation… Read Full Review

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★★★★★

“Fantastic service”

Written on: 21/07/2017 by PAWCrayford (1 review written)

We would definitely recommend Britelite to friends and family. Service was excellent and prompt from the first meeting with sales rep until the installation of windows, patio door & front door. Superb quality, with great security… Read Full Review

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★★★★★

“A friendly company with high professional standards ”

Written on: 19/07/2017 by Electron2 (1 review written)

This is our 3rd job with the company. We are grateful to the fitter who split the installation into two parts to enable us to get the old Victorian wall, in which the window was sited, completely re-plastered. everything done to our complete satisfaction. Mr Leigh (London)… Read Full Review

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★★★★☆

“New Front Door”

Written on: 19/07/2017 by Evanssurrey (1 review written)

I found Britelite company very efficient from the time I made the appointment with the Sales person and then a survey person, all very pleasant people. The fitters were also very efficient and even came a day early as they were in the area and I was at home, which gave me a free next day and were very helpful. Very pleased with my new Front Door… Read Full Review

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★★★★★

“Excellent Service & Fitting”

Written on: 09/03/2017

I had my windows fitted by Britlite 2 years ago. The service was fantastic. Right from the sales Rep, the fitters and even the office staff. I have since had my patio doors replaced by them, and they will soon be fitting my new conservatory roof… Read Full Review

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★☆☆☆☆

“Awful from start to finish”

Written on: 03/03/2017 by JimT2297 (1 review written)

Never had a worse experience from any company a complete mess from the beginning. They did not failure to let me down at every step from getting the quote wrong to issues with the installation to the after care service all was terrible. There customer care is appalling and I was made to feel I was in the wrong for their mistakes. I would never use this company ever again and warn people not to use them… Read Full Review

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★★★★★

“Fantastic Windows”

Written on: 14/12/2016 by MadisonConnolly (1 review written)

Fitters were fantastic, worked hard both days barely stopping for a cup of tea. We love the new windows they have transformed our front room in particular. The house seems so much warmer now. Would definitely recommend Britelite to friends and family!… Read Full Review

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★★☆☆☆

“Terrible aftercare ”

Written on: 30/09/2016 by Berryjz381 (1 review written)

Waiting for snagging to be finished. After 3 attempts I'm still waiting for the bifold door furniture and a side panel for the front door to be replaced as it was damaged in transit. Poor communication and really really disappointed!… Read Full Review

By Britelite Windows

Written on: 15/12/2016

Hi,

I am sorry to hear of your disappointment with your installation. I have been unable to find your details on our system, so I wonder if you would be so kind as to contact me directly so we can resolve this issue for you.

Kind Regards,


Ashley Tong
Direct Sales Group Manager

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★★★★★

“Aftercare was Excellent”

Written on: 30/08/2016

Had windows and doors fitted 18months ago .great service. Had a problem with my back door alignment so phoned at 9-30 and it was all finished by 11am Wonderful service… Read Full Review

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★★★★★

“Excellent windows, service, installation and staff”

Written on: 15/05/2016 by AmbroseT (1 review written)

From the moment the sales rep visited us, we felt confident using Britelite. The sales rep was polite, friendly and above all, he wasn't pushy - there was no 'Hard sales pitch'. The products were explained without unnecessary jargon, and without the usual need to phone a manager to get a better price, as we had experienced with other companies. The price we were quoted (which was very well priced) was not subject to us signing on that day, again no undue pressure. After confirming a sale with… Read Full Review

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★★★★★

“Good Service Continues”

Written on: 13/04/2016 by Steelman123 (3 reviews written)

After reading through these reviews I employed Britelite to install new double glazing throughout the house. They also installed new front, rear and patio doors. The installation was five years ago. Why am I writing this now? It is important to have good quality products. For me, equally important is the quality of service; especially after sales service. Two years ago the front door mechanism fell slightly out of alignment. Britelite visited and showed me how to make the adjustment. A few months… Read Full Review

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★★☆☆☆

“Great product, poor fitting”

Written on: 03/03/2016 by ADed9 (1 review written)

Sales representative was great helping us to select the product - which incidentally were really good quality. Fitters had too much work on however and rushed through the install of two doors and a bi-fold in about three hours. Having cut through our mains cable to the front door bell, I was bluntly referred to the 'terms and conditions' despite both the sales guy and the other fitter saying they would sort it all out for us. I now have a live cable in the wall somewhere! We also had an… Read Full Review

Dontbuyfromthese's Response to ADed9's Review

Written on: 28/07/2016

Yes they are rubbish we have 7mm gap and other issue they have never resolved 16 years down the line avoid this company

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★★★★★

“Wonderful Conservatory and Windows”

Written on: 23/01/2016 by StanleyO'Hara (1 review written)

We are very happy with the installation, which was completed effeciently and professionally. A big Thank you to the sales representative for his recommendations and technical knowledge. We really appreciate the advice given, and the fact that the finished product was exactly what was promised at the outset… Read Full Review

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★★★★★

“EXCELLENT THROUGHOUT INSTALLATION”

Written on: 16/12/2015 by Paula70 (1 review written)

Excellent work throughout installation of my 25ft Conservatory from applying for planning permission to finished product .No rubble or waste materials left behind. All elements from ground work , including steps etc to complete installation, excellent work. Plaster work could not fault,PERFECT. Would recommend this Company no hesitation 100%.Any queries need answering ,always immediately there with a telephone call . The workforce and office staff polite and exceptionally helpful… Read Full Review

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★★★★★

“Quality product and competent fitters”

Written on: 06/11/2015 by gethers (1 review written)

Aluminium patio doors are expensive, especially when compared to PVC, but the quality of the Britelite Aluminium doors is very evident. The fitters turned up on time, and were very helpful and competent… Read Full Review

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★★★★☆

“Britelite Windows - Triple Glazing”

Written on: 31/10/2015 by AddisonBaird162 (1 review written)

Fast and fabulous! Service was quick and efficient and the windows look lovely. My sitting room has gone from being cold and draughty to warm and snug… Read Full Review

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★★★★★

“Brilliant Service”

Written on: 10/10/2015 by nprevell (1 review written)

The whole experience with Britelite from start to completion was excellent. The sale representative offered good advice and there was no pressure sell, which for us was a great incentive to do business. The finish, courtesy and advice from the fitter was really good. We would not hesitate to use Britelite again. Well done Britelite… Read Full Review

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