Hoodaki Reviews - www.hoodaki.com

★★★★☆
4.0 / 5
82% of users recommend this
? Ask our helpful community of experts about this product or company
Hoodaki www.hoodaki.com - Ask a question now

Media Gallery for Hoodaki www.hoodaki.com

Hoodaki www.hoodaki.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Showing star rating of:

(cancel refinement)
★★☆☆☆

“Prices on website vastly different fro actual prices”

Written on: 20/11/2014 by cliveyg (1 review written)

I was looking to buy a flight from London to Sao Paulo return. The Hoodaki website quoted a price of £605. When I rang them to book the price had increased almost threefold to £1700!! I consider this to be very misleading and I wasted time and money contacting them. They should be much more honest about there actual prices… Read Full Review

Report this review
★★☆☆☆

“Very poor customer service.”

Written on: 18/06/2014 by lb9613 (1 review written)

I booked a return flight from London Heathrow to Sydney with Hoodaki. Initially the service was ok and my outbound travel plans went smoothly. However, Due to route closures from Sydney to Hong Kong my travel plans had to be changed. Hoodaki did not notify me of this route closure, I contacted my agent via email 4 times with no reply. As I was overseas a family member rang the agent who then looked into the changes and got in touch with me. My flight between SYD and HK was changed to a new… Read Full Review

Report this review
★★☆☆☆

“Bad service”

Written on: 14/05/2014

The service and tickets i recieved were on time, but the terms and conditions I was told and all the information about the airline and flight change was incorrect. I had to pay more money to have my flight date changed whereas I was told it was free for 1st change, I contacted Hoodaki sales person in regards to this, and till today i have had no responce whatsoever. My first experience of booking with Hoodaki and this will be the last… Read Full Review

Report this review
★★☆☆☆

“Won't send me my ticket - or answer call after paid!”

Written on: 18/04/2014

I usually don't buy tickets from agents and normally do it directly from the airline, but I thought I'd take a chance so I bought a ticket from this company, and when I was trying to decide whether to purchase it from hoodaki or not, the agent would Not stop calling me. He would call me 4-5 times a day; although I told him that I would call him back if I was going to buy it from you. Anyway.... After a while, I realised that their prices were actually ok compared to the others, so I ended up… Read Full Review

Report this review
★★☆☆☆

“i8 can not download my e-ticket have asked for this...”

Written on: 26/11/2013 by roy714 (1 review written)

i8 can not download my e-ticket have asked for this from salesman but don't get reply I have booked with you 36 times so far… Read Full Review

Report this review
★★☆☆☆

“Booking ticket”

Written on: 05/08/2013 by Sim10 (1 review written)

The agent spoke nicely and I trusted him,but now I am having second thoughts. The thing is I initially booked 2nd to the 17th because I knew I had to be back by the 18th for work on the 19th, but when the details came through for me to check to confirm it showed the 18th return reaching in on the 19th, so I sent back email saying can I have return date on the 17th ,but my wishes was totally ignored. But because I wanted to start my holiday early I went ahead and pay, but the agent reassured… Read Full Review

Report this review
★★☆☆☆

“pushy & rude sales staff”

Written on: 18/02/2013

Id been phoning around for cheap flights to Melbourne - out Feb, back Mch 2013. When I spoke to [name removed] he gave me flight details that suited and I asked him to hold them as I was uncertain about the fare £795. He said he would send me an 'e signature' that I should return. My friend who was helping me search told me there was a cheaper fare available which I wanted to pursue, but [name removed] phoned back and was putting quite a bit of pressure on me to sign and confirm his booking… Read Full Review

Report this review
★★☆☆☆

“Good price, but service was lacking.”

Written on: 05/08/2012 by Jazz6005 (1 review written)

So I booked a flight to Jakarta - really chuffed with the price beater on a last minute service, cheapest anywhere. HOWEVER, that's where the good service stopped. Spoke to Kate, who failed to mention service charge till the point of booking. THEN Took four phone calls after before I finally got my e-tickets. Each time, they absolutely promised me they would come through. Just logged in after arriving here, and the original person I spoke to has just sent through the e-tickets, wishing me a… Read Full Review

Report this review
★★☆☆☆

“Hefty booking fees”

Written on: 28/07/2011 by Hilaryd (1 review written)

The person i spoke to when i booked my flight to Australia was very helpful, he booked our flights and only when the confirmation email came through did we realise £25 (£50 for the two of us) booking fee had been put on top of the air fair quoted, then half hour after paying for our flights we had a phone call saying we couldn't travel on the dates we had booked and paid for as the "offer" on the cheap flights had not started so we changed our dates, a week later my daughter enquired about… Read Full Review

Report this review
★★☆☆☆

“I'm a travel agent and this message is for all those...”

Written on: 06/04/2011

I'm a travel agent and this message is for all those complaining about the refund process and problems first of all- agents have to APPLY for refunds from the airline, which can take anything up to 3 months to get back- so don't blame the agent please.

Also, with regard to date changes- if you aren't in the industry you won't understand. Yes, there are free date changes that we can guarantee, but on occasion there are season changes on tickets imposed by the AIRLINES, and we have to pass… Read Full Review

Report this review
★★☆☆☆

“I needed to change a flight and called the office. 24...”

Written on: 05/10/2010

I needed to change a flight and called the office. 24 hours later still waiting for a reply. Bad, bad after customer service. I feel they have sold me the ticket, now I can get lost… Read Full Review

Report this review
★★☆☆☆

“We booked a series of flights from hoodaki. The...”

Written on: 27/07/2010

We booked a series of flights from hoodaki. The contact person's name is Michael. Even after knowing we will be travelling with our luggage throughout our journey, he booked our flight from Bali to Singapore by Jet Star Light which charges every single luggage you checked in. I did argued but was told on the checkin counter that the person who booked our flight knew exactly what is mean by JetStart Light. I strongly think that we should be reimbursed with the money from Hoodaki. I'll be in… Read Full Review

Report this review
★★☆☆☆

“Tried booking a flight witht them. Called on the 0844...”

Written on: 16/03/2010

Tried booking a flight witht them. Called on the 0844 number several times and got cut off in the middle of the conversation. I was made to wait for several minutes once while the guy was checking flight details only to be cut off again! Sent an email detailing my experience and to look into the matter. Still awaiting the reply!… Read Full Review

Report this review
★★☆☆☆

“I booked with Hoodaki last year, and I found the...”

Written on: 01/05/2009

I booked with Hoodaki last year, and I found the online chat system very useful. The agents I were talking to seemed nice and very helpful. Got the cheapest flight I could find although the agents were a little pushy they were willing to give a low price. This year I tryed booking with them again, but the online agents have been nowhere near as helpful and some very rude. The prices offered werent cheap at all...I was offered £500 for a flight I found a £376. I told the agent this and he then… Read Full Review

Report this review
★★☆☆☆

“They didn't inform me that my flights schedule had...”

Written on: 29/11/2007 by ladocta (1 review written)

They didn't inform me that my flights schedule had been changed (12 hours in one direction or the other, I still don't know). I only knew about this by chance in July. This may happen, I wouldn't complain about that, but what's just absurd is that they were unable or unwilling to provide me with a new travel itinerary - and that's still the case - end of November 2007(!).
What follows are my experiences (futile attempts to communicate) of the last four(!) months.
To the first three or four… Read Full Review

Report this review
overview