Hoodaki Reviews - www.hoodaki.com

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★☆☆☆☆

“Don't use this agent ever!!”

Written on: 09/08/2014 by 490Benton (1 review written)

They corned me out of £900. Cancelled my ticket and then went and withdrew money from my account by small transactions. Refused to pay back my money. Fortunately my bank was able to get my money back. They advertise themselves as Hoodaki and then uses BENZ Travel Ltd to rob people of their hard earned CASH!!! Don't use this travel Agent Ever!,,,! B e Warned! … Read Full Review

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★☆☆☆☆

“Confusing, failed to take payment 3 times. Waste of time.”

Written on: 07/08/2014 by 484York (1 review written)

I really wouldn't advise anyone to try and book through this company. There website is confusing and failed to take payment. I then had to go through a ping pong of emails and phone calls to try and get to pay. When i finally was sent a link and a host of emails, payment didn't work again. It seems these people aren't very goo and getting customers to buy their service! Stay away… Read Full Review

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★☆☆☆☆

“Stay Away They Took my money, twice!”

Written on: 07/08/2014 by GavynJordan275 (1 review written)

Booked flights and hotel 23/07/14, paid in full, they cancelled next day! Got full refund on 31/07/14 THEN they took the money out if my bank AGAIN on 02/08/14 without my consent. They were awful on the phone, I couldn't get my money back, I am now in the process of Court action against them. Absolutely awful, do not use them. Check them out through ATOL! they trade under loads of names so be very careful… Read Full Review

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★☆☆☆☆

“horrible”

Written on: 06/08/2014 by Coughlinug367 (1 review written)

Bad customer service. They change their prices after submiting a booking. poor excuses used such as; its a net to net flight we dont make money. however they do same the price after the previous price is in a pending stage where you cant access it for 1-5 days, so you have no choice but to book with them. Shame on you guys. deuces… Read Full Review

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★☆☆☆☆

“You have been warned”

Written on: 18/06/2014 by Munabb (1 review written)

I booked a flight through their website and wanted to change the dates as a matter of emergency. I called their customer service department and spoke to three different people who promised to call me back regarding this. The first guy blatantly passed the buck by saying I'll get the someone else to call you back, this went on all day till the department was closed for the day only for someone to tell me that someone will call me back the next day. Unsurprisingly no call back the next day too… Read Full Review

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★☆☆☆☆

“False prices and info on website”

Written on: 07/06/2014 by IsabellChurch (1 review written)

I was searching for a holiday for my family and this firm had marginally the best prices. I went on their site and entered my details. The site suggested I travel one day earlier as it would be £17 cheaper. Perfect company right? I then phoned up to confirm the order and was told that the site is not correct and that the actual cost is over £1500 more than advertised. They are still advertising the original price on all comparison sites and allowing you to get to "phone to book" stage with… Read Full Review

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★☆☆☆☆

“OK Once, Terrible second time”

Written on: 18/05/2014 by Teinuk (1 review written)

I had previously booked with hoodaki and got an amazing deal at very short notice (£700 instead of £1000 from other sites from London to Sydney). But that was 3 years ago. Remembering the excellent deals, I looked there again. I was greeted by an advisor. He was very helpful and gave me a list of prices that were very competitive compared to flight centre. However this time I was flying with my dad. So I said to him that I would call back if I heard from him. I didn't but he called me. I… Read Full Review

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★☆☆☆☆

“waiting for refund”

Written on: 12/02/2014

I was rushed in to hospital end august till dec 5th and came out still poorly rang up to cancel flight 19th jan 2014 told I would get my refund still waiting I rang the airline my self emerites and was tolde refunded money 23december 2013 i am ringing up and still not got refund yet just messing me about rang yesterday and told someone will getback to me still waiting im chasing my money and costing me money doing so i think they are a jojke and not helpful at all i am going to see about legal… Read Full Review

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★☆☆☆☆

“Worst travel agent ever”

Written on: 26/01/2014

I booked 5 tickets, called continuously good care when it was with sales. They booked wrong dates provided incorrect e ticket . I followed this up however they did not get any after sales support. English was poor and they could not even provided airline telephone number correct . Find any other agent u will be better of in the long run… Read Full Review

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★☆☆☆☆

“Dont book any flight with hoodakie”

Written on: 16/12/2013

Booked flight, but unforseen circumtances happend Now trying to refund our money back.. No luck yet.. Cost me a fortune for the said holiday But not Hoodakie is still holding my money. Despite of the Airline Issued Full Refund. Will try to make a big complaint about this… Read Full Review

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★☆☆☆☆

“very poor customer service and expensive booking fees”

Written on: 19/11/2013

Checked web page and ound 2 seats that suited me, however after booking it turned out only one seat was available, tried ocancel, not allowed, finaly contacted the airline who cancelled the seat and refunded taxes and fuel, but this left a shortfall of £211, that the airline advised me to collect from Hoodaki travel agents. However, they were dmant and had to be paid for making the booking so £211 was a handling charge for a seat that was cancelled and not available any more. so beware when… Read Full Review

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★☆☆☆☆

“Booking Process”

Written on: 31/10/2013

I fly frequently along with my family. For the first time i have encountered with a very unorganised service and very rude staff. Instead of being helpful to do the flight booking they are aggravated on their flaws which is reflected back on to you by their frustration. I would definitely not recommend for booking with this travel agency… Read Full Review

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★☆☆☆☆

“FALSE PROMISES”

Written on: 26/09/2013 by MALDITA (1 review written)

I've BOOKED A FLIGHT GOING TO PHILIPPINES TWICE NOW. WHEN BOOKING THE FLIGHT ALL THE STAFF IS VERY HELPFULL AND RESPECTFULL BUT WHEN I PAID ALL MY DUES AND I WAS ASKING FOR A COPY OF MY TICKET LL THEY GIVE ME WAS FALSE PROMISES AND LIES. IVE BEEN WAITING FOR MY TICKET 4 WEEKS NOW AND THEY ARE BLAMING THE ROYAL MAIL. IT IS VERY UNACCEPTABLE. I PAID ALMOST 1400 POUNDS AND A COPY OF TICKET THEY CANT GIVE IT TO ME. PROBABLY ABOUT 4 SHEETS OF A4 PAPER AND A STAMP. WOULDNT COST THEM TOO MUCH! ITS… Read Full Review

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★☆☆☆☆

“frustrating!”

Written on: 15/09/2013 by foxie9999 (1 review written)

i FOUND BOOKING WITH THIS COMPANY RELEVANTLY EASY, HOWEVER WHEN IT CAME TO THE FINE DETAIL SERVICE WAS DEFINITELY LACKING.THE AGENT THAT DEALT WITH MY ORIGINAL BOOKING WAS NEVER AVAILABLE AND I FOUND MYSELF CONSTANTLY RINGING THEM TO GET SATISFACTION FOR MY QUERY'S DESPITE CONSTANTLY LEAVING VOICE-MAILS I NEVER GOT A RETURN CALL FROM THE AGENT CONCERNED..I EVEN GOT MY E-TICKET BY MISTAKE BEFORE I HAD ACTUALLY PAID THE BALANCE OF THE FLIGHT!! found MYSELF CHASING THEM UP FOR… Read Full Review

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★☆☆☆☆

“rubbish dont touch them with a bargpoll . nightmare...”

Written on: 30/08/2013

rubbish dont touch them with a bargpoll . nightmare holiday booked to go to dubi 4 mts ago arrived in dubi 2am in the morning no transport no hotel booked , to my horror no inshurance , £300 phone calls to hoodaki was rude was asked o pay two nights and would refund the money 4 keeks still havent refunded dont return phone calls fob you off , will be reporting them to trading standards dont trust them wont take tshould he blame for nothing . would like to have known more about the… Read Full Review

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★☆☆☆☆

“Horrendous Customer Service”

Written on: 02/08/2013 by Prossbear88 (1 review written)

I found a flight recently with Hoodaki and it was a really good price so I tried booking it with them. I noticed that it couldn't be done online and it gave you a number to call. This was when I first became suspicious. However I noticed they had a Live Chat option so I tried that and enquired about the flight. I was first told that the cheapest flight on those dates were over 200 pound more expensive then I had just found. When I told the operator (named James) this and gave him the URL his… Read Full Review

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★☆☆☆☆

“Awful!”

Written on: 14/06/2013

I had a problem and missed my outbound flight. Tried to rearrange another one with them and because they didnt tell me the return flight had been cancelled I bought a single outbound flight. After this was done they told me which meant I had to buy another single, altogether costing almost double a return flight. They then didnt offer any compensation, only a tax refund given by the airline, which I was told would take 8 weeks to get to me but has now been well over 8 weeks and Im still… Read Full Review

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★☆☆☆☆

“Bad support after sale”

Written on: 10/06/2013

bad support from hoodaki after sale… Read Full Review

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★☆☆☆☆

“abysmal”

Written on: 07/03/2013 by rich524 (1 review written)

I have used this company twice, why, i don't really know. On the first occasion i booked a one year open ticket to fly to Bangkock in July, and at some time in the future, return to the UK. I was told by Hoodwinkie,that I couldn't determine my return date as the contracts for flight operators were not fixed until April the following year, so Iwas given an arbitrary date to return of February, on the understanding that, when the new years contracts were sorted, I could extend my dates to a full… Read Full Review

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★☆☆☆☆

“BEWARE DO NOT BOOK WITH THIS COMPANY”

Written on: 06/03/2013

I ATTEMPTED TO BOOK RETURN FLIGHTS AND A HOTEL TO AUSTRALIA WITH THIS COMPANY. DONT! I WAS TOLD BY SID THE AGENT THAT THE FLIGHTS AND HOTELS WERE BOOKED AND CONFIRMED AND THAT I WOULD RECEIVE MY E-TICKETS BY EMAIL WITHIN 24 HOURS. AS THE TICKETS WERE NOT RECEIVED I QUERIED THIS ON SEVERAL OCCASIONS WITH THE AGENT SID. I WAS REPEATEDLY ASSURED THAT THE TICKETS WOULD BE EMAILED. AFTER 8 DAYS ANOTHER AGENT INFORMED ME THAT THE TICKETS HAD NOT ACTUALLY BEEN BOOKED, NO APOLOLGIES OR REASEON GIVEN… Read Full Review

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