Capital Car and Van Hire Reviews

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1.5 stars
Average rating for this product is: 1.5 out of 5

From 0 ratings and 11 reviews

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Average Ratings for Capital Car and Van Hire

  • Value for Money1.8 stars
  • Overall rating1.5 stars

11 Reviews For Capital Car and Van Hire

  • Guest 22nd Sep 2009

    Reviewer rating: 1 stars


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    Tiniest scratch equals big charge, Capital Car and Van Hire check fuel level on a steep slope to look like more in tank, charge for extra mileage over 100miles.

  • Guest 31st Jul 2009

    Reviewer rating: 1 stars


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    I have rented a car for Easter from the Capital Car and Van Hire Hampstead branch. The car was in excellent condition and the price was good. However, when I was returning the car, they have found an imaginary fault with a tyre and decided to charge me the full amount to replace the tyre. This was of course not something that is usually checked when taking a vehicle. As the company didn't reimburse me the full amount immediately I had to call on several occasions and on one have overheard anothe ...

  • Guest 15th Jul 2009

    Reviewer rating: 1 stars


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    Capital Hire -- Wow, where do I begin? They took out our 250 pound deposit before we even saw the car, along with the 250 pound price we paid to rent the vehicle. We went to pick up our car Friday morning and had to wait 2 hours because someone else was reportedly late returning it. We were on the road for an hour(on our way to Scotland) when the car's transmission went so haywire we could no longer accelerate and were almost smashed by the cars behind us. We had to wait on the side of the road ...

  • bdcoles 11th May 2009

    Reviewer rating: 4.5 stars


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    Hired a vw shuttle 9 seater for 1 week for a family break from Capital Car and Van Hire, we were explained all charges,rental as well as deposit,we were quoted all inclusive price,no hidden extras.

  • Guest 3rd May 2009

    Reviewer rating: 4.5 stars


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    Hired 3 x 17 seater minibuses from Capital Car and Van Hire nw6 area,the whole rental was explained with a deposit that was taken from my credit card on the day of the pickup,the staff were very friendly and professional and when i returned the vehicles,the company through courtesy dropped me and and my friends to Heathrow airport with out a charge,i would recommend this company to all my friends and work.

  • dockerhutch 16th Feb 2009

    Reviewer rating: 4.5 stars


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    I was really worried having read a review about Capital Car and Van Hire. I was bringing a youth cricket team to England and we were unsure how it would go. There was not one problem with any aspect of delivering, collecting, refunding deposit.
    Delivered bus and van on time in horley, deliverer didn't have gps with him so lent us his from his car, collected on time in London , both vehicles in excellent condition and hirer showed us slight damage on vehicle,great price.

  • chelsea581 10th Nov 2008

    Reviewer rating: 0 stars


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    We found Capital Van Hire through the Sixt website, and Sixt gave me the contact telephone number as the one on their site did not work. Booked the VW Transporter T28 by phone. It was in very good condition with only 1200 miles on the clock. We were asked to pay a 350GBP deposit plus 65 GBP for the 24 hour rental. Checked the bodywork before taking van away. Returned it in good time, and the employee checked the van again and said it was all good. Returned to the office from the drop-off point ...

  • picard1701 26th Oct 2008

    Reviewer rating: 0 stars


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    There are no good points. Absolutely terrible service! Extremely terrible! After renting a car for a few days I then took it back and the manager refused to give me my deposit back because he claimed he was too busy. I couldn't believe it, I contacted the head office and they said they will look into it. I only managed to get the deposit back because the manager had forgotten to ask for his 200 pound tom tom back from me which I had also rented out.

  • Guest 23rd Jun 2008

    Reviewer rating: 0 stars


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    After telling us 3 times that the hire included congestion charge and that because it was a 9 seater it was exempt anyway, they still passed on the charges to us. After numerous phone calls trying to point out their mistake they seemed incredibly rude to me and would not except the charge.

  • annevans40 10th Apr 2008

    Reviewer rating: 0 stars


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    I hired two vehicles from Capital Car and Van Hire in October 2007. I paid for the vehicles over the phone using a Maestro card (never again!). The hire itself went well, but when one of the vehicles was returned the company claimed it was damaged and withheld £213 from the deposit.
    In addition, I still haven't been paid the balance of the deposit, which is £219.

  • MidgetViking Rank: Lance Corporal 22nd Aug 2007

    Reviewer rating: 0 stars


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    Hired a van from Capital Car and Van Hire in 2001. The van, a Fiat Ducato, was not roadworthy and after we'd had a bad accident in which the left rear wheel FELL OFF whilst driving, it turned out that the van was not even insured for road use. I was verbally abused when I reported the accident. I advise you to stay well clear of Capital Car and Van Hire.