M And M Direct Reviews - www.mandmdirect.com

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★★★☆☆
2.6 / 5
39% of users recommend this
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“Staff not helpful”

Written on: 26/02/2013

I bought a pair ugg boots, I have quite a few pairs off uggs and every pair I have is a size 3 1/2. I ordered these boots in the size I always have, and found them to be to small, sent them back and ordered another pair, Was told I would recieve an e-mail to say when they had revived the boots back, Sent boots back on February 19th, waited till Feb 25th, no e-mail had arrived. So called them direct, Spoke to a girl who said they received the boots back on Feb 22nd, and that I would get an… Read Full Review

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“Price Promose my Ass”

Written on: 10/10/2012

This company talks rubbish. They have a do called price promise which has even recently been upgraded from difference plus 10% to 100%. I understand how they can offer this... It is literally impossible to claim! It's like one of they phone cash back claims except they just refuse to answer any questions or acknowledge the actual question asked. I sent three times my claim as everything I bought I found cheaper on amazon and each time they gave me a standard lookin g reply and asked me to… Read Full Review

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“UGH!”

Written on: 27/05/2012

Very , very stressful trying to cancel an order! The customer service is appalling!… Read Full Review

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“Absolutely Terrible Customer Service”

Written on: 02/12/2011

Was told delivery would arrive by interlink express between 15:33-16:33. Waited until 17:48 and am still waiting! Rang M & M Direct to ask if there has been a problem with the delivery and they said that the couriers are independent and they may have already called but not left a calling card or left the parcel with one of my many neighbours. I asked how would I know my parcel is with one of my many neighbours if the couriers don't leave a calling card, and M & M Direct replied "Ask them". I… Read Full Review

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“Rip off !”

Written on: 09/09/2011 by kezza23 (1 review written)

I purchased 3 pairs leather shoes at approx 12-1 in the afternoon for my kids for school ... i went bk on the website at 5 ish to how my husband and they had knocked 20% off them all , i was so miffed off that i contacted them and complained ( i could understand if it was a diff day but not few hours apart), i more or less was told tough , they wont reimburse the difference n all i could do was return shoes but wont be certain to get the again if i reordered ! WAS SO DISSAPOINTED !! How can… Read Full Review

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“I ordered timberland boots for my tweleve year old...”

Written on: 02/01/2011

I ordered timberland boots for my tweleve year old brother size 5. The delivery was quick but when i opened the parcel it was worn xxl simpsons P,jS. I contacted the helpline and was told i would get my money back as they couldnt deliever before christmas due to weather conditions i asked to get my money back and i wouldnt mind going into a shop and paying extra. 3 weeks later am still waiting for them to put the money into my bank… Read Full Review

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“Recently ordered a pair of shoes, half price on M&M...”

Written on: 20/12/2010

Recently ordered a pair of shoes, half price on M&M direct than in the shops, absolute bargain, or so I thought!

First pair show up, faulty stitching. Second pair, faulty stitching! Now are M&M just selling off seconds?

Please check carefully your items once you have ordered from this site!… Read Full Review

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“have used this site for over a year, but they've...”

Written on: 08/11/2010

have used this site for over a year, but they've recently changed it so orders over £100 are free. Had issues with the customer services on the phone too. Shame really. Well they'vwe lost a good, regular spending customer (who also never ghad the time to return goods i was unhappy with, and would give away...)
So they've saved me a fortune for the years ahead… Read Full Review

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“quality and value of goods are outstanding, however...”

Written on: 01/10/2010

quality and value of goods are outstanding, however delivery and customer services is something else. therefore, wouldn't recommend it to friends… Read Full Review

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“The goods are very cheap to buy and theres a good...”

Written on: 19/08/2010

The goods are very cheap to buy and theres a good selection, but once you've paid your money it all goes to pot. annoyingly you cant log back in as a customer and check your order status, which is quite unusual these days on a big website like this, so you have to phone customer service to find out whats going on, they tend to just read off a script or give a one size fits all answer, theres no tracking number for your order, and they don't say which delivery company they use, standard delivery… Read Full Review

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“I have been ordering from mandm direct for a while and...”

Written on: 31/03/2010 by chowen (1 review written)

I have been ordering from mandm direct for a while and you cannot argue that the bargains you can get are unbeatable. But the customer service isn't up to the same standard. There is no flexibilty, they send standard email responses to you when you have raised a problem with them.I wouldn't even rate the customer service a 1 but thought I should put something!… Read Full Review

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