M And M Direct Reviews - www.mandmdirect.com

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★★☆☆☆
2.4 / 5
112
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★☆☆☆☆

“returns ”

Written on: 03/08/2017 by allwaysright (1 review written)

shocking customer service whenever you send a return for a different size they allways say out of stock and make a refund afte a week or so , but when you go on their website to look and low and behold they have the required size but you have to pay again postage costs… Read Full Review

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★☆☆☆☆

“Absolute let down in customer care!!”

Written on: 28/07/2017 by Todd3 (1 review written)

So ordered trainers, paid for express delivery and they arrived promptly. However in a shocking state and when called the first customer care agent asked me to send a pic??? What??? Passed on to another agent who didn't know what time of day it was, finally after asking for a manager was passed on to someone "pretending" to be the part, she was abrupt, spoke over me on every opportunity and have never been so patronised in my life!!! Shocking customer care!!… Read Full Review

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★☆☆☆☆

“Never Again ”

Written on: 17/06/2017 by uuClancy410 (1 review written)

Will not use again. Returns using hermes stores is a joke. I live in a city. But was supposed to travel a 55 mile round trip to a village to return.. didn't paid via royal mail. Had been a loyal customer. Will never use again… Read Full Review

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★☆☆☆☆

“Poor quality returns costs”

Written on: 07/06/2017 by Grandad678 (1 review written)

Customers should be aware that buying cheap poor quality goods could cost you a lot of money to return as you are not covered for poor quality But how can you tell poor quality from a photo and article information given.Not possible… Read Full Review

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★☆☆☆☆

“AVOID”

Written on: 22/05/2017 by KristopherKenny (1 review written)

AVOID. Ordered a product twice from them only to discover that the item was out of stock even though they took the payment. Their stock control is not in real-time so no guarantee that they even have what you are about to purchase… Read Full Review

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★☆☆☆☆

“Bad bad bad go elsewhere ”

Written on: 14/04/2017 by 390Dickson (1 review written)

Just don't use this company as they use hermes courier who are all bad. You will never get your order or your money back. Absolute joke company with repulsive customer care. You have been warned… Read Full Review

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★☆☆☆☆

“RUBBISH!!”

Written on: 25/01/2017 by Lawrence216 (1 review written)

RUBBISH!!! sorry in one word, the staff don't have a clue and are RUDE!! I contacted them via facebook and they were simply shocking was if i was talking to a 6 year old.Kept asking me the same question OVER AND OVER AND OVER. Hassle to return anything AND I PAID FOR THE PRIVILEGE!! most other clothes retailer have free returns. Is in no way worth the agro it as their prices are not cheap really. Take ages also to issue refunds WILL NEVER BUY FROM AGAIN… Read Full Review

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★☆☆☆☆

“Poor quality knitwear top”

Written on: 13/12/2016 by Amelie16 (1 review written)

I ordered a basic knitwear top from M&M for everyday use, my expectations were not high but yet I was bitterly disappointed. The quality of the knitting/knitwear is awful, loose and easily breakable. Furthermore, the top is completely shapeless. It looks cheap and got even worse even worse after the first (hand) wash. I would never recommend to this company or their products to anyone. Customer service was useless and I was just left with a top that I can't use… Read Full Review

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★☆☆☆☆

“Avoid”

Written on: 20/10/2016 by Wagner216 (1 review written)

Avoid ordering from this website if you want anything delivering quickly, ordered items for a wedding by express delivery what a joke !! Items not received although they have said they have been, now have to wait for a trace to be placed on the items.. no regards to the customer no apology, horrendous reviews online for the delivery company they use maybe they should re think but they didn't seemed surprised or in fact bothered in the slightest !! Whatever happened to good customer service ???… Read Full Review

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★☆☆☆☆

“wrong thing delivered”

Written on: 10/07/2016 by Carolyn125 (1 review written)

i had to go out of my way to rectify there mistake. terrible customer service… Read Full Review

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★☆☆☆☆

“Worst customer service ever”

Written on: 11/05/2016 by Hounslow80 (1 review written)

I ordered a pair of jeans and a t-shirt for my husbands birthday however neither fitted. I therefore ordered different sizes of the items along with a returns label. Unfortunately the jeans didn't fit again, I pacakaged the items up and sent them back. I have since received a refund for the items I ordered second time around however the items I originally ordered have simply been sent back to me as this has now gone over 28 days, even though you can still order these items online! After… Read Full Review

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★☆☆☆☆

“LIARS”

Written on: 11/01/2016 by noguz (1 review written)

ordered 2 items.had messages saying processed and dispatched.then another message telling item out of stock n money will be refunded.shows you NO GARANTEE that you get what you ordered and paid for it.stay away !… Read Full Review

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★☆☆☆☆

“Such a kerfuffle about my current debit card.”

Written on: 12/11/2015 by nick.taylor (1 review written)

Ordered a Dickies Parka Such a kerfuffle about my current VALID UK debit card. Eventually THEY cancelled order! Poor service. Loads of red-tape. EXTREMELY disappointed. Want nothing else to do with them! If they dont want business I will go ELSEWHERE!… Read Full Review

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★☆☆☆☆

“Poor After service”

Written on: 27/10/2015

Poor experience, poor after service . Received either faulty or not as described jeans as the stated hem width was way off, I purchased based on their description. MandM not interested in covering return postage for misleading info. Wouldn't use again… Read Full Review

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★☆☆☆☆

“bad service, no help at all when said will be...”

Written on: 08/10/2015 by Jade255 (1 review written)

ordered new lyle and scott jacket in sale. item was received quicker than expected but the coat is far too big and 3 of the buttons had fallen off. called to say will be sending item back and can they send me a return label. was told by very unhelpful lady they don't have return label. and to take back to office of courier that delivered item. I would also be able to print return label on courier site. tried to explain ordered from them not courier and was told nothing could do. I was told… Read Full Review

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★☆☆☆☆

“Shocking! ”

Written on: 29/07/2015 by wwWard68 (1 review written)

Ordered a few things a MONTH before my holiday and they've still not turned up! Absolute waste of time, they'll just take your money then F you off, bunch of lizards. Resent my address 4 times and you get the same email saying they'll get back in 24 hours, they never do. Wouldn't recommend to anyone… Read Full Review

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★☆☆☆☆

“Fine until your return goes missing”

Written on: 10/07/2015 by Jayden43 (1 review written)

Absolute pile of emails and correspondence to prove you sent the items back, even though I gave them a tracking, order no & name of outlet that I used to return. Out of pocket and had to pay interest on my purchases that I sent back Poor!… Read Full Review

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★☆☆☆☆

“Pharmc771”

Written on: 02/07/2015 by 417McNamara (1 review written)

Hello! ebgbcce interesting ebgbcce site! I'm really like it! Very, very ebgbcce good!… Read Full Review

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★☆☆☆☆

“AVOID THIS COMPANY”

Written on: 14/01/2015 by Smith276 (1 review written)

Wasn't delivered after taking payment, sending an email stating my order will be with me shortly. Nearly 2 weeks later bundle arrived stating 'SORRY ITEM NOT IN STOCK,. Telephoned customer service to consider an alternative to be met with more poor service. Staff member in a very dismissive manner stated 'JUST LOOK AT THE WEBSITE AGAIN' Questioned why I was allowed to place the order when there was no stock. Informed busy with a backlogue in processing. Overall unsure whether I'll shop there… Read Full Review

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★☆☆☆☆

“Terrible service.”

Written on: 07/01/2015

I had ordered my partner a pair of jeans for christmas , when arrived they were too small so i put the jeans into a package with a cover note inside explaining when i was returning and that I was wanting an exchange for a bigger size (wrote what size I needed ect) paid for it to be returned , few days later I check my emails to see I had an email saying I had been refunded my money. I emailed and questioned this as I clearly wanted an exchange for bigger size , I had checked the website to… Read Full Review

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