M And M Direct Reviews - www.mandmdirect.com

Click here if this is your business
★★☆☆☆
2.5 / 5
102
36% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
M And M Direct - www.mandmdirect.com - Ask a question now

Media Gallery for M And M Direct - www.mandmdirect.com

M And M Direct - www.mandmdirect.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Showing star rating of:

(cancel refinement)

“Worst customer service ever”

Written on: 11/05/2016 by Hounslow80 (1 review written)

I ordered a pair of jeans and a t-shirt for my husbands birthday however neither fitted. I therefore ordered different sizes of the items along with a returns label. Unfortunately the jeans didn't fit again, I pacakaged the items up and sent them back. I have since received a refund for the items I ordered second time around however the items I originally ordered have simply been sent back to me as this has now gone over 28 days, even though you can still order these items online! After… Read Full Review

Visit mandmdirect.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“LIARS”

Written on: 11/01/2016 by noguz (1 review written)

ordered 2 items.had messages saying processed and dispatched.then another message telling item out of stock n money will be refunded.shows you NO GARANTEE that you get what you ordered and paid for it.stay away !… Read Full Review

Visit mandmdirect.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Such a kerfuffle about my current debit card.”

Written on: 12/11/2015 by nick.taylor (1 review written)

Ordered a Dickies Parka Such a kerfuffle about my current VALID UK debit card. Eventually THEY cancelled order! Poor service. Loads of red-tape. EXTREMELY disappointed. Want nothing else to do with them! If they dont want business I will go ELSEWHERE!… Read Full Review

Visit mandmdirect.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Poor After service”

Written on: 27/10/2015

Poor experience, poor after service . Received either faulty or not as described jeans as the stated hem width was way off, I purchased based on their description. MandM not interested in covering return postage for misleading info. Wouldn't use again… Read Full Review

Visit mandmdirect.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“bad service, no help at all when said will be...”

Written on: 08/10/2015 by Jade255 (1 review written)

ordered new lyle and scott jacket in sale. item was received quicker than expected but the coat is far too big and 3 of the buttons had fallen off. called to say will be sending item back and can they send me a return label. was told by very unhelpful lady they don't have return label. and to take back to office of courier that delivered item. I would also be able to print return label on courier site. tried to explain ordered from them not courier and was told nothing could do. I was told… Read Full Review

Visit mandmdirect.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Shocking! ”

Written on: 29/07/2015 by wwWard68 (1 review written)

Ordered a few things a MONTH before my holiday and they've still not turned up! Absolute waste of time, they'll just take your money then F you off, bunch of lizards. Resent my address 4 times and you get the same email saying they'll get back in 24 hours, they never do. Wouldn't recommend to anyone… Read Full Review

Visit mandmdirect.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Fine until your return goes missing”

Written on: 10/07/2015 by Jayden43 (1 review written)

Absolute pile of emails and correspondence to prove you sent the items back, even though I gave them a tracking, order no & name of outlet that I used to return. Out of pocket and had to pay interest on my purchases that I sent back Poor!… Read Full Review

Visit mandmdirect.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Pharmc771”

Written on: 02/07/2015 by 417McNamara (1 review written)

Hello! ebgbcce interesting ebgbcce site! I'm really like it! Very, very ebgbcce good!… Read Full Review

Visit mandmdirect.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“AVOID THIS COMPANY”

Written on: 14/01/2015 by Smith276 (1 review written)

Wasn't delivered after taking payment, sending an email stating my order will be with me shortly. Nearly 2 weeks later bundle arrived stating 'SORRY ITEM NOT IN STOCK,. Telephoned customer service to consider an alternative to be met with more poor service. Staff member in a very dismissive manner stated 'JUST LOOK AT THE WEBSITE AGAIN' Questioned why I was allowed to place the order when there was no stock. Informed busy with a backlogue in processing. Overall unsure whether I'll shop there… Read Full Review

Visit mandmdirect.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Terrible service.”

Written on: 07/01/2015

I had ordered my partner a pair of jeans for christmas , when arrived they were too small so i put the jeans into a package with a cover note inside explaining when i was returning and that I was wanting an exchange for a bigger size (wrote what size I needed ect) paid for it to be returned , few days later I check my emails to see I had an email saying I had been refunded my money. I emailed and questioned this as I clearly wanted an exchange for bigger size , I had checked the website to… Read Full Review

Visit mandmdirect.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Order cancelled - disgraceful service”

Written on: 05/01/2015

I placed an order as a present for my partner and received the confirmation email. As i had read the reviews i was concerned whether they would in fact fulfill the order! I kept checking the item as it was in the sale and several were still shown as in stock for many hours after i had placed my order. It eventually sold out. My account had shown as order despatched but they could not supply a tracking number several days later despite asking. Eventually they cancelled the order and advised it… Read Full Review

Visit mandmdirect.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“parcel not received”

Written on: 05/12/2014

Received email on 2.12.14 advising parcel delivered at 17.52. I was in at this time and no parcel was delivered. Emailed M and M Direct straight away advising no parcel. Response back next day stating parcel was left in a safe place by a tree near porch. I or my neighbours do not have a porch! My safe place was my neighbour next door. No card left either. The order had £150 of goods and now I am told I have to wait 3 to 5 working days for a denial of receipt letter which I have to sign and… Read Full Review

Visit mandmdirect.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Markmorooka's Comment

Written on: 17/12/2014

i agree they are rubbish and expect the customer to pay for returns that are wrong or faulty dont buy from them you will be sorry

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment

“extremely poor service and delivery also”

Written on: 04/12/2014 by BeauWyatt27 (1 review written)

I ordered two items from m and m direct. And payed for my postage also but i didn't got my delivery. Every time i called then they gave me reply that my delivery will we be there in couple of hours. Even though we can track and trace as well for our delivery but that is of no use every time they have some excuse. And moreover worthless customer service. This was my first and last order with m and m direct… Read Full Review

Visit mandmdirect.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Markmorooka's Comment

Written on: 17/12/2014

last order from me as well two orders both messed up and then you have to pay to return them using the rubbish collect system despite the fact they were del by my hermes you have to travel to a shop to send them back so its not really an internet set up at all

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment

“Wrong items”

Written on: 04/12/2014 by ZariahTorres199 (1 review written)

Ordered a list of items totaling more than £100 for xmas. I did get free delivery but the items delivered were not what I had ordered. I called to sort and was told i had to pay to return and wouldnt get correct items until they had received my returns. None of which would be sorted before xmas. AWFUL SERVICE CUSTOMER SERVICE!!!!!!… Read Full Review

Visit mandmdirect.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Paid premium for next day delivery, items were not...”

Written on: 21/10/2014 by Mariek422 (1 review written)

Ordered 8 items and paid £19.99 for premium membership to ensure next day delivery as I was going on holiday the following day so needed the items quick. Received an email stating there was an issue so I contacted them as soon as i read it. They needed my DOB to authorise the transaction, this was given over the phone but they took it incorrectly and when the transaction didnt authorize they didnt even bother to get back in touch with me to say there was still an issue with it. This resulted… Read Full Review

Visit mandmdirect.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Poor delivery service”

Written on: 14/10/2014 by Tjitte (1 review written)

I ordered a shirt at MandMdirect from Holland. After three days I received an e-mail stating it would arrive on Friday. Now it ia a week later and the parcel has not arrived. I will never again place an order at this company; their corporate culture is not enhancing their customer service… Read Full Review

Visit mandmdirect.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Ordered n paid for delivery on certain day ready for...”

Written on: 01/09/2014 by Nesswozere (1 review written)

Ordered n paid for delivery on certain day ready for our holidays it never turned up can't get NO response from them we went on our hold driver delivered next day now we have no parcel no money back never ever again it might be cheap but that's coz they take ya money anyway so can afford to be cheap!!!… Read Full Review

Visit mandmdirect.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Disappointment with Customer Service”

Written on: 14/08/2014 by adywoody (1 review written)

Ordered clothes in June and when they arrived the clothes were not true to size, and sadly my mum passed away and the last thing on my mind was to send my clothes back for an EXCHANGE! I was out of the 28 day window but felt under the circumstances they might make an exception but they said it was out of their control! We have recommended family and friends to the company but won't be in the future. Obviously no compassion as a company-especially as we wanted exchange and not a refund. Will… Read Full Review

Visit mandmdirect.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“poor quality”

Written on: 06/08/2014 by AlejandraWebb (1 review written)

Brought 3 pairs of CAT cargo work trousers simply for walking the dogs but on every single pair the zip has broken. I believe this company is selling inferior quality stock that would explain why the stuff is so cheap. (Be warned)… Read Full Review

Visit mandmdirect.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Email confirming delivered but my order has not arrived”

Written on: 17/07/2014 by unhappymanfromcornwall (1 review written)

I Ordered my items from the site with the amount I paid I got free delivery. With the tracking saying its on the way. Then With the tracking system states out for delivery. Waited in to receive a email saying deliveried signature from customer. I have not received my order like you would do go to the neighbour to find out if a item has been deliveried to them for me and all 5 of my neighbours saying No. Rang the delivery company and they will not speak to you, you have to speak to the… Read Full Review

Visit mandmdirect.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview
mandmdirect.com