M And M Direct Reviews - www.mandmdirect.com

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“Ordered n paid for delivery on certain day ready for...”

Written on: 01/09/2014 by Nesswozere (1 review written)

Ordered n paid for delivery on certain day ready for our holidays it never turned up can't get NO response from them we went on our hold driver delivered next day now we have no parcel no money back never ever again it might be cheap but that's coz they take ya money anyway so can afford to be cheap!!!… Read Full Review

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“Disappointment with Customer Service”

Written on: 14/08/2014 by adywoody (1 review written)

Ordered clothes in June and when they arrived the clothes were not true to size, and sadly my mum passed away and the last thing on my mind was to send my clothes back for an EXCHANGE! I was out of the 28 day window but felt under the circumstances they might make an exception but they said it was out of their control! We have recommended family and friends to the company but won't be in the future. Obviously no compassion as a company-especially as we wanted exchange and not a refund. Will… Read Full Review

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“poor quality”

Written on: 06/08/2014 by AlejandraWebb (1 review written)

Brought 3 pairs of CAT cargo work trousers simply for walking the dogs but on every single pair the zip has broken. I believe this company is selling inferior quality stock that would explain why the stuff is so cheap. (Be warned)… Read Full Review

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“Email confirming delivered but my order has not arrived”

Written on: 17/07/2014 by unhappymanfromcornwall (1 review written)

I Ordered my items from the site with the amount I paid I got free delivery. With the tracking saying its on the way. Then With the tracking system states out for delivery. Waited in to receive a email saying deliveried signature from customer. I have not received my order like you would do go to the neighbour to find out if a item has been deliveried to them for me and all 5 of my neighbours saying No. Rang the delivery company and they will not speak to you, you have to speak to the… Read Full Review

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“Rubbish”

Written on: 07/07/2014 by Whalenyt494 (1 review written)

Just terrible. Received an email saying my order was cancelled. After emailing the customer support I was told that it hadn't actually been cancelled but the order was only processed that day. Wanted my stuff to arrive before I went on holiday which turned out wasn't going to be the case now. Customer service were not very helpful at all… Read Full Review

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“Wrong item recieved”

Written on: 19/06/2014 by Keithb11 (1 review written)

I have recently purchased a t shirt on mandmdirect.ie and I am very disappointed. The item received was the wrong colour as I ordered a Fred Perry Mens Pique Pocket T-shirt Port in burgundy but received the t shirt in a dark teal colour. I had a look at the order confirmation email I received and it did in fact state I had ordered the t-shirt in dark teal but this was not the case. I am 100% sure that it is the burgundy t-shirt that was purchased as I was with my father when i ordered it and he… Read Full Review

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“Not impressed”

Written on: 19/06/2014 by notformeatall (1 review written)

I ordered 6 pairs of shoes. They did arrive in good time as stated they would (hence giving one star). But as soon as I opened the package, it all went down hill. Three of the pairs, when looking at them, looked as if one shoe had been worn and stretched out. One pair had 2 different sizes. Two of them said they were size 6, but were too big, one in particular could have been a 7 or even 8. I thought M and M Direct were too good to be true. I should have gone with my instincts. I did request a… Read Full Review

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“Do not use this company ”

Written on: 15/06/2014 by Gblr11512 (1 review written)

I use to us this company on a regular basis and thought that I was a valued customer, that was until they sent me a faulty item and would not refund or replace this item which is absolutely disgusting, they refused point blank to do anything and didn't seemed bothered that they would lose my custom. I think this is terrible on there behalf and will never ever use them again, disgraceful how they treat their customers, appalling customer service too… Read Full Review

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“Misleading and inaccurate information”

Written on: 22/05/2014

I placed an order using voucher for free express next day delivery. After placing the order (which I needed urgently) was advised that next day delivery was not available to Aberdeen city. When I check with the courier company they said that yes they could offer this service to Aberdeen city. I then emailed customer services yesterday and they tell me the order is already dispatched . Today I get automated message saying - your order is now dispatched . Somebody is telling porkies ! As they… Read Full Review

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“Not happy”

Written on: 18/05/2014 by trishgarvin (1 review written)

Ordered 2 pairs of deck shoes which arrived yesterday. Only one pair was inner wrapped and the other was obviously used with both soles dirty and a big black mark on top of shoe. Yes I could have sent them back (and hopefully got a refund) but the kids needed them for an event last night - not pleased!!… Read Full Review

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“I ordered items for which the money was accepted but...”

Written on: 15/02/2014

I ordered items for which the money was accepted but despite an email and a text that delivery was scheduled for Weds 12th 2014 between 0910 and 1010 nothing occurred, Where is it… Read Full Review

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Brianduggs's Comment

Written on: 25/03/2014

Yes the same thing happened me. Payment was processed on the 18th march on the 25th March I got an email from papal to say they had reimbursed money back into my account. I contacted m&m and they told me they had problems processing the payments..... Not what my records told me... M&m direct what's up?

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“simply AWFUL - avoid!”

Written on: 13/01/2014 by dotcomjohn (4 reviews written)

I tried to return some items which were the wrong size, and they refused to exchange them, even though the items hadn't even been opened, let alone worn! Customer Support were unfriendly and unhelpful, bordering on downright rude. Needless to say I'll never be shopping with them again… Read Full Review

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“rubbish”

Written on: 11/01/2014

m and m you need to know about sizing send things back and they send you the same think back.m and m i give up not useing you again.RUBBISH… Read Full Review

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“Worst adverts ever”

Written on: 25/12/2013

Their adverts are so horribly, earth-shatteringly infuriating that the entire company deserves to be shut down just to make them stop… Read Full Review

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“Poor customer service”

Written on: 16/12/2013 by Sammykjones (1 review written)

Wrong item sent. Customer service staff were unapologetic. No response from my complaint email. Would never use again!!!… Read Full Review

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“Yet another lost parcel”

Written on: 11/12/2013 by Trevorhill171 (1 review written)

Poor customer service, not helpful at all, pay a little extra and buy elsewhere… Read Full Review

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“Just, wow.”

Written on: 19/11/2013 by Vetix (1 review written)

'M and m' more like terrible customer service, I called them to let them know that I payed for 'next day delivery' (turned up a week later) and the person I called was so rude and kept putting me on hold. Nothing got done, I just had to cancel my order. The exact same thing happened a second time, silly me for ordering off there again! I just want you guys to learn from my mistake. Also, their stupid adverts drive me up the wall! I mean, who wants to see and hear a screaming spoiled teenager… Read Full Review

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“cancelled order which cost the most but took my money!...”

Written on: 06/11/2013 by shanny87 (1 review written)

Absolutely terrible service i placed my 3rd order (all previous orders i have never had a problem with) paid extra for next day delivery but waited in all day and never turned up! so called them to see what was going on they said they would send it out to me the following day and refund me the extra i paid for postage! the following day (today) i was still waiting for the items to be dispatched so called to ask them what is going on and they tell me my order has been cancelled baring in mind i… Read Full Review

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“Size really ”

Written on: 10/09/2013 by Mandmrubbish (1 review written)

Ordered size XLarge if you think you are XLarge it will not fit you xxxl may hide your belly. Get the size right or fook off because if the cloths don't fit No Sale!… Read Full Review

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“Robbed!”

Written on: 24/07/2013

DO NOT USE! I placed a large order, which in fairness arrived on time and as ordered, 7 items out of the order came up smaller then expected for that type of brand so returned them for a refund as the larger size was out of stock. I sent items back as they explain to do so on their website, by collect plus courier. The items were fully tracked and signed for my M and M direct. A week later after them receiving the items, I decided to contact them as I had not heard anything, and to my… Read Full Review

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