M And M Direct Reviews - www.mandmdirect.com

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Latest Reviews

“Worst customer service ever”

Written on: 11/05/2016 by Hounslow80 (1 review written)

I ordered a pair of jeans and a t-shirt for my husbands birthday however neither fitted. I therefore ordered different sizes of the items along with a returns label. Unfortunately the jeans didn't fit again, I pacakaged the items up and sent them back. I have since received a refund for the items I ordered second time around however the items I originally ordered have simply been sent back to me as this has now gone over 28 days, even though you can still order these items online! After… Read Full Review

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“excellent”

Written on: 17/04/2016 by Dickinson409 (1 review written)

Order from here a few times and never had any problems always fast delivery and good products. Recently ordered a pair of jogging bottoms that are lovely apart from having a big logo stitched in the back of them which is a little uncomfortable, but other than that good company would recommend to friends and family… Read Full Review

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“LIARS”

Written on: 11/01/2016 by noguz (1 review written)

ordered 2 items.had messages saying processed and dispatched.then another message telling item out of stock n money will be refunded.shows you NO GARANTEE that you get what you ordered and paid for it.stay away !… Read Full Review

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“Great products at great prices!”

Written on: 02/12/2015

So glad I have found this site, it has saved me a fortune in branded clothes and shoes for my family (and myself!). My delivery came quickly, I haven't returned anything so can't comment on that. I can't wait to buy more from them....overall 5* experience… Read Full Review

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“very disappointed”

Written on: 15/11/2015 by clarelpatel (1 review written)

I recently purchased a onsie for my 11 year old son. When opened I discovered it was huge!! I tried it on and it fitted myself, adult size 10. When I looked back at the reviews for this product, every single one stated how massive this product was and many stated it should be resized appropriately. M&m should take note of customers reviews and the amount of returns for a product and act accordingly. I now have to waste money on returning an item that through no fault of my own was wrongly… Read Full Review

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“Such a kerfuffle about my current debit card.”

Written on: 12/11/2015 by nick.taylor (1 review written)

Ordered a Dickies Parka Such a kerfuffle about my current VALID UK debit card. Eventually THEY cancelled order! Poor service. Loads of red-tape. EXTREMELY disappointed. Want nothing else to do with them! If they dont want business I will go ELSEWHERE!… Read Full Review

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“Poor After service”

Written on: 27/10/2015

Poor experience, poor after service . Received either faulty or not as described jeans as the stated hem width was way off, I purchased based on their description. MandM not interested in covering return postage for misleading info. Wouldn't use again… Read Full Review

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“bad service, no help at all when said will be...”

Written on: 08/10/2015 by Jade255 (1 review written)

ordered new lyle and scott jacket in sale. item was received quicker than expected but the coat is far too big and 3 of the buttons had fallen off. called to say will be sending item back and can they send me a return label. was told by very unhelpful lady they don't have return label. and to take back to office of courier that delivered item. I would also be able to print return label on courier site. tried to explain ordered from them not courier and was told nothing could do. I was told… Read Full Review

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“Delivery shocking”

Written on: 01/08/2015 by Dominic168 (1 review written)

I ordered some clothes for my son, and paid a fee for next day delivery, however won't receive them until Monday three days after the the next day delivery, not only am I £5.99 down my son is also disappointed, I rang to clarify and was told Monday is the next day after Friday, erm no get back to school if you think Monday come after Friday, on the email it's states next day delivery of ordered before five o'clock, it doesn't specify next working day for orders before five, I wouldn't… Read Full Review

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“Shocking! ”

Written on: 29/07/2015 by wwWard68 (1 review written)

Ordered a few things a MONTH before my holiday and they've still not turned up! Absolute waste of time, they'll just take your money then F you off, bunch of lizards. Resent my address 4 times and you get the same email saying they'll get back in 24 hours, they never do. Wouldn't recommend to anyone… Read Full Review

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“Fine until your return goes missing”

Written on: 10/07/2015 by Jayden43 (1 review written)

Absolute pile of emails and correspondence to prove you sent the items back, even though I gave them a tracking, order no & name of outlet that I used to return. Out of pocket and had to pay interest on my purchases that I sent back Poor!… Read Full Review

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“Pharmc771”

Written on: 02/07/2015 by 417McNamara (1 review written)

Hello! ebgbcce interesting ebgbcce site! I'm really like it! Very, very ebgbcce good!… Read Full Review

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“Really tempted BUT scared by the negative reviews”

Written on: 17/01/2015 by Aron419 (1 review written)

For a while now ( + 6months ) I have been really tempted to use M&Mdirect. The brand names available along with the cost are a massive attraction. However reading the consistently bad reviews about wrong sizes, poor quality clothing and poor delivery, makes me very very wary. Another review site 'feefo' seems to have all positive reviews. So am I confused. Can anyone offer any positive experiences for a new customer ? Or is it really 'to good to be true'. Thanks… Read Full Review

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Shaunee69's Comment

Written on: 25/03/2015

I have ordered countless numbers of goods for the last 3 years or so for me and my family. Diesel jeans i have ordered approx 10 pairs, countless numbers of t-shirts and trainers and never had a problem whatsoever.

I even referred my friends who all use this site now.

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Sambop's Comment

Written on: 25/05/2015

placed an order a week and half ago, email saying it had been dispatched thought great! sat in house for three days no parcel, contacted them and they said there was an address query, asked why a week and a half later no one thought to contact me re this query, customer service appaling everyone ver blunt, basically nothing they can do about it.
was told it would be resent, asked when, they dont know app as drivers are self employed so will be when they have time........
still waiting that was five days ago.......
no email nothing from them
definately give it a swerve regardless how appealing their clothing ranges are would rather pay more to be honest and have a good service and actually receive items!!

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“AVOID THIS COMPANY”

Written on: 14/01/2015 by Smith276 (1 review written)

Wasn't delivered after taking payment, sending an email stating my order will be with me shortly. Nearly 2 weeks later bundle arrived stating 'SORRY ITEM NOT IN STOCK,. Telephoned customer service to consider an alternative to be met with more poor service. Staff member in a very dismissive manner stated 'JUST LOOK AT THE WEBSITE AGAIN' Questioned why I was allowed to place the order when there was no stock. Informed busy with a backlogue in processing. Overall unsure whether I'll shop there… Read Full Review

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“Terrible service.”

Written on: 07/01/2015

I had ordered my partner a pair of jeans for christmas , when arrived they were too small so i put the jeans into a package with a cover note inside explaining when i was returning and that I was wanting an exchange for a bigger size (wrote what size I needed ect) paid for it to be returned , few days later I check my emails to see I had an email saying I had been refunded my money. I emailed and questioned this as I clearly wanted an exchange for bigger size , I had checked the website to… Read Full Review

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“Order cancelled - disgraceful service”

Written on: 05/01/2015

I placed an order as a present for my partner and received the confirmation email. As i had read the reviews i was concerned whether they would in fact fulfill the order! I kept checking the item as it was in the sale and several were still shown as in stock for many hours after i had placed my order. It eventually sold out. My account had shown as order despatched but they could not supply a tracking number several days later despite asking. Eventually they cancelled the order and advised it… Read Full Review

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“parcel not received”

Written on: 05/12/2014

Received email on 2.12.14 advising parcel delivered at 17.52. I was in at this time and no parcel was delivered. Emailed M and M Direct straight away advising no parcel. Response back next day stating parcel was left in a safe place by a tree near porch. I or my neighbours do not have a porch! My safe place was my neighbour next door. No card left either. The order had £150 of goods and now I am told I have to wait 3 to 5 working days for a denial of receipt letter which I have to sign and… Read Full Review

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Markmorooka's Comment

Written on: 17/12/2014

i agree they are rubbish and expect the customer to pay for returns that are wrong or faulty dont buy from them you will be sorry

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“extremely poor service and delivery also”

Written on: 04/12/2014 by BeauWyatt27 (1 review written)

I ordered two items from m and m direct. And payed for my postage also but i didn't got my delivery. Every time i called then they gave me reply that my delivery will we be there in couple of hours. Even though we can track and trace as well for our delivery but that is of no use every time they have some excuse. And moreover worthless customer service. This was my first and last order with m and m direct… Read Full Review

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Markmorooka's Comment

Written on: 17/12/2014

last order from me as well two orders both messed up and then you have to pay to return them using the rubbish collect system despite the fact they were del by my hermes you have to travel to a shop to send them back so its not really an internet set up at all

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“Wrong items”

Written on: 04/12/2014 by ZariahTorres199 (1 review written)

Ordered a list of items totaling more than £100 for xmas. I did get free delivery but the items delivered were not what I had ordered. I called to sort and was told i had to pay to return and wouldnt get correct items until they had received my returns. None of which would be sorted before xmas. AWFUL SERVICE CUSTOMER SERVICE!!!!!!… Read Full Review

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“Paid premium for next day delivery, items were not...”

Written on: 21/10/2014 by Mariek422 (1 review written)

Ordered 8 items and paid £19.99 for premium membership to ensure next day delivery as I was going on holiday the following day so needed the items quick. Received an email stating there was an issue so I contacted them as soon as i read it. They needed my DOB to authorise the transaction, this was given over the phone but they took it incorrectly and when the transaction didnt authorize they didnt even bother to get back in touch with me to say there was still an issue with it. This resulted… Read Full Review

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