M And M Direct Reviews - www.mandmdirect.com

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Latest Reviews

“Really tempted BUT scared by the negative reviews”

Written on: 17/01/2015 by Aron419 (1 review written)

For a while now ( + 6months ) I have been really tempted to use M&Mdirect. The brand names available along with the cost are a massive attraction. However reading the consistently bad reviews about wrong sizes, poor quality clothing and poor delivery, makes me very very wary. Another review site 'feefo' seems to have all positive reviews. So am I confused. Can anyone offer any positive experiences for a new customer ? Or is it really 'to good to be true'. Thanks… Read Full Review

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Shaunee69's Comment

Written on: 25/03/2015

I have ordered countless numbers of goods for the last 3 years or so for me and my family. Diesel jeans i have ordered approx 10 pairs, countless numbers of t-shirts and trainers and never had a problem whatsoever.

I even referred my friends who all use this site now.

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Sambop's Comment

Written on: 25/05/2015

placed an order a week and half ago, email saying it had been dispatched thought great! sat in house for three days no parcel, contacted them and they said there was an address query, asked why a week and a half later no one thought to contact me re this query, customer service appaling everyone ver blunt, basically nothing they can do about it.
was told it would be resent, asked when, they dont know app as drivers are self employed so will be when they have time........
still waiting that was five days ago.......
no email nothing from them
definately give it a swerve regardless how appealing their clothing ranges are would rather pay more to be honest and have a good service and actually receive items!!

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“AVOID THIS COMPANY”

Written on: 14/01/2015 by Smith276 (1 review written)

Wasn't delivered after taking payment, sending an email stating my order will be with me shortly. Nearly 2 weeks later bundle arrived stating 'SORRY ITEM NOT IN STOCK,. Telephoned customer service to consider an alternative to be met with more poor service. Staff member in a very dismissive manner stated 'JUST LOOK AT THE WEBSITE AGAIN' Questioned why I was allowed to place the order when there was no stock. Informed busy with a backlogue in processing. Overall unsure whether I'll shop there… Read Full Review

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“Terrible service.”

Written on: 07/01/2015

I had ordered my partner a pair of jeans for christmas , when arrived they were too small so i put the jeans into a package with a cover note inside explaining when i was returning and that I was wanting an exchange for a bigger size (wrote what size I needed ect) paid for it to be returned , few days later I check my emails to see I had an email saying I had been refunded my money. I emailed and questioned this as I clearly wanted an exchange for bigger size , I had checked the website to… Read Full Review

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“Order cancelled - disgraceful service”

Written on: 05/01/2015

I placed an order as a present for my partner and received the confirmation email. As i had read the reviews i was concerned whether they would in fact fulfill the order! I kept checking the item as it was in the sale and several were still shown as in stock for many hours after i had placed my order. It eventually sold out. My account had shown as order despatched but they could not supply a tracking number several days later despite asking. Eventually they cancelled the order and advised it… Read Full Review

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“parcel not received”

Written on: 05/12/2014

Received email on 2.12.14 advising parcel delivered at 17.52. I was in at this time and no parcel was delivered. Emailed M and M Direct straight away advising no parcel. Response back next day stating parcel was left in a safe place by a tree near porch. I or my neighbours do not have a porch! My safe place was my neighbour next door. No card left either. The order had £150 of goods and now I am told I have to wait 3 to 5 working days for a denial of receipt letter which I have to sign and… Read Full Review

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Markmorooka's Comment

Written on: 17/12/2014

i agree they are rubbish and expect the customer to pay for returns that are wrong or faulty dont buy from them you will be sorry

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“extremely poor service and delivery also”

Written on: 04/12/2014 by BeauWyatt27 (1 review written)

I ordered two items from m and m direct. And payed for my postage also but i didn't got my delivery. Every time i called then they gave me reply that my delivery will we be there in couple of hours. Even though we can track and trace as well for our delivery but that is of no use every time they have some excuse. And moreover worthless customer service. This was my first and last order with m and m direct… Read Full Review

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Markmorooka's Comment

Written on: 17/12/2014

last order from me as well two orders both messed up and then you have to pay to return them using the rubbish collect system despite the fact they were del by my hermes you have to travel to a shop to send them back so its not really an internet set up at all

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“Wrong items”

Written on: 04/12/2014 by ZariahTorres199 (1 review written)

Ordered a list of items totaling more than £100 for xmas. I did get free delivery but the items delivered were not what I had ordered. I called to sort and was told i had to pay to return and wouldnt get correct items until they had received my returns. None of which would be sorted before xmas. AWFUL SERVICE CUSTOMER SERVICE!!!!!!… Read Full Review

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“Paid premium for next day delivery, items were not...”

Written on: 21/10/2014 by Mariek422 (1 review written)

Ordered 8 items and paid £19.99 for premium membership to ensure next day delivery as I was going on holiday the following day so needed the items quick. Received an email stating there was an issue so I contacted them as soon as i read it. They needed my DOB to authorise the transaction, this was given over the phone but they took it incorrectly and when the transaction didnt authorize they didnt even bother to get back in touch with me to say there was still an issue with it. This resulted… Read Full Review

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“Poor delivery service”

Written on: 14/10/2014 by Tjitte (1 review written)

I ordered a shirt at MandMdirect from Holland. After three days I received an e-mail stating it would arrive on Friday. Now it ia a week later and the parcel has not arrived. I will never again place an order at this company; their corporate culture is not enhancing their customer service… Read Full Review

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“Rude costumer service ”

Written on: 09/10/2014 by reviewuserger (1 review written)

The prices are good, the stuff has normal quality, often the size is not like expected/ described on the web page, but IF you really have an issue with your order then you're lost. The costumer service communicate in rude way and do not really care about you. So, the prices are nice and I ordered often, as long there was no problem, but now I will check alternatives because service is also a point… Read Full Review

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“Ordered n paid for delivery on certain day ready for...”

Written on: 01/09/2014 by Nesswozere (1 review written)

Ordered n paid for delivery on certain day ready for our holidays it never turned up can't get NO response from them we went on our hold driver delivered next day now we have no parcel no money back never ever again it might be cheap but that's coz they take ya money anyway so can afford to be cheap!!!… Read Full Review

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“Disappointment with Customer Service”

Written on: 14/08/2014 by adywoody (1 review written)

Ordered clothes in June and when they arrived the clothes were not true to size, and sadly my mum passed away and the last thing on my mind was to send my clothes back for an EXCHANGE! I was out of the 28 day window but felt under the circumstances they might make an exception but they said it was out of their control! We have recommended family and friends to the company but won't be in the future. Obviously no compassion as a company-especially as we wanted exchange and not a refund. Will… Read Full Review

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“poor quality”

Written on: 06/08/2014 by AlejandraWebb (1 review written)

Brought 3 pairs of CAT cargo work trousers simply for walking the dogs but on every single pair the zip has broken. I believe this company is selling inferior quality stock that would explain why the stuff is so cheap. (Be warned)… Read Full Review

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“Email confirming delivered but my order has not arrived”

Written on: 17/07/2014 by unhappymanfromcornwall (1 review written)

I Ordered my items from the site with the amount I paid I got free delivery. With the tracking saying its on the way. Then With the tracking system states out for delivery. Waited in to receive a email saying deliveried signature from customer. I have not received my order like you would do go to the neighbour to find out if a item has been deliveried to them for me and all 5 of my neighbours saying No. Rang the delivery company and they will not speak to you, you have to speak to the… Read Full Review

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“Rubbish”

Written on: 07/07/2014 by Whalenyt494 (1 review written)

Just terrible. Received an email saying my order was cancelled. After emailing the customer support I was told that it hadn't actually been cancelled but the order was only processed that day. Wanted my stuff to arrive before I went on holiday which turned out wasn't going to be the case now. Customer service were not very helpful at all… Read Full Review

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“Wrong item recieved”

Written on: 19/06/2014 by Keithb11 (1 review written)

I have recently purchased a t shirt on mandmdirect.ie and I am very disappointed. The item received was the wrong colour as I ordered a Fred Perry Mens Pique Pocket T-shirt Port in burgundy but received the t shirt in a dark teal colour. I had a look at the order confirmation email I received and it did in fact state I had ordered the t-shirt in dark teal but this was not the case. I am 100% sure that it is the burgundy t-shirt that was purchased as I was with my father when i ordered it and he… Read Full Review

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“Not impressed”

Written on: 19/06/2014 by notformeatall (1 review written)

I ordered 6 pairs of shoes. They did arrive in good time as stated they would (hence giving one star). But as soon as I opened the package, it all went down hill. Three of the pairs, when looking at them, looked as if one shoe had been worn and stretched out. One pair had 2 different sizes. Two of them said they were size 6, but were too big, one in particular could have been a 7 or even 8. I thought M and M Direct were too good to be true. I should have gone with my instincts. I did request a… Read Full Review

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“MandM Direct a professional shop: cheap, good and fast”

Written on: 18/06/2014 by Angelf437 (1 review written)

For the 1st time I ordered some goods at MandMdirect. In the first place there were some difficulties with my order. After sending one e-mail to customer service, they kept there word and I recieved my ordered goods exact as they promised. On time!!! I recommend MandM Direct as a professional shop with an enormous variety of clothes. Professional and friendly service. I'm happy… Read Full Review

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“Do not use this company ”

Written on: 15/06/2014 by Gblr11512 (1 review written)

I use to us this company on a regular basis and thought that I was a valued customer, that was until they sent me a faulty item and would not refund or replace this item which is absolutely disgusting, they refused point blank to do anything and didn't seemed bothered that they would lose my custom. I think this is terrible on there behalf and will never ever use them again, disgraceful how they treat their customers, appalling customer service too… Read Full Review

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“Very Impressed”

Written on: 26/05/2014 by Kenny459 (1 review written)

I ordered a Helly Hansen Helly tech raincoat. Quick delivery 3 days delivered the exact day it said it would be even got a text and email to say what time it would come and that i could opt for an alternative delivery day. The product was exactly as I hoped it would be brilliant quality and lovely fit. I would recommend it to a friend and use the site again… Read Full Review

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