M And M Direct Reviews - www.mandmdirect.com

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Latest Reviews

“Disappointment with Customer Service”

Written on: 14/08/2014 by adywoody (1 review written)

Ordered clothes in June and when they arrived the clothes were not true to size, and sadly my mum passed away and the last thing on my mind was to send my clothes back for an EXCHANGE! I was out of the 28 day window but felt under the circumstances they might make an exception but they said it was out of their control! We have recommended family and friends to the company but won't be in the future. Obviously no compassion as a company-especially as we wanted exchange and not a refund. Will… Read Full Review

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“poor quality”

Written on: 06/08/2014 by AlejandraWebb (1 review written)

Brought 3 pairs of CAT cargo work trousers simply for walking the dogs but on every single pair the zip has broken. I believe this company is selling inferior quality stock that would explain why the stuff is so cheap. (Be warned)… Read Full Review

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“Email confirming delivered but my order has not arrived”

Written on: 17/07/2014 by unhappymanfromcornwall (1 review written)

I Ordered my items from the site with the amount I paid I got free delivery. With the tracking saying its on the way. Then With the tracking system states out for delivery. Waited in to receive a email saying deliveried signature from customer. I have not received my order like you would do go to the neighbour to find out if a item has been deliveried to them for me and all 5 of my neighbours saying No. Rang the delivery company and they will not speak to you, you have to speak to the… Read Full Review

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“Rubbish”

Written on: 07/07/2014 by Whalenyt494 (1 review written)

Just terrible. Received an email saying my order was cancelled. After emailing the customer support I was told that it hadn't actually been cancelled but the order was only processed that day. Wanted my stuff to arrive before I went on holiday which turned out wasn't going to be the case now. Customer service were not very helpful at all… Read Full Review

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“Wrong item recieved”

Written on: 19/06/2014 by Keithb11 (1 review written)

I have recently purchased a t shirt on mandmdirect.ie and I am very disappointed. The item received was the wrong colour as I ordered a Fred Perry Mens Pique Pocket T-shirt Port in burgundy but received the t shirt in a dark teal colour. I had a look at the order confirmation email I received and it did in fact state I had ordered the t-shirt in dark teal but this was not the case. I am 100% sure that it is the burgundy t-shirt that was purchased as I was with my father when i ordered it and he… Read Full Review

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“Not impressed”

Written on: 19/06/2014 by notformeatall (1 review written)

I ordered 6 pairs of shoes. They did arrive in good time as stated they would (hence giving one star). But as soon as I opened the package, it all went down hill. Three of the pairs, when looking at them, looked as if one shoe had been worn and stretched out. One pair had 2 different sizes. Two of them said they were size 6, but were too big, one in particular could have been a 7 or even 8. I thought M and M Direct were too good to be true. I should have gone with my instincts. I did request a… Read Full Review

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“MandM Direct a professional shop: cheap, good and fast”

Written on: 18/06/2014 by Angelf437 (1 review written)

For the 1st time I ordered some goods at MandMdirect. In the first place there were some difficulties with my order. After sending one e-mail to customer service, they kept there word and I recieved my ordered goods exact as they promised. On time!!! I recommend MandM Direct as a professional shop with an enormous variety of clothes. Professional and friendly service. I'm happy… Read Full Review

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“Do not use this company ”

Written on: 15/06/2014 by Gblr11512 (1 review written)

I use to us this company on a regular basis and thought that I was a valued customer, that was until they sent me a faulty item and would not refund or replace this item which is absolutely disgusting, they refused point blank to do anything and didn't seemed bothered that they would lose my custom. I think this is terrible on there behalf and will never ever use them again, disgraceful how they treat their customers, appalling customer service too… Read Full Review

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“Very Impressed”

Written on: 26/05/2014 by Kenny459 (1 review written)

I ordered a Helly Hansen Helly tech raincoat. Quick delivery 3 days delivered the exact day it said it would be even got a text and email to say what time it would come and that i could opt for an alternative delivery day. The product was exactly as I hoped it would be brilliant quality and lovely fit. I would recommend it to a friend and use the site again… Read Full Review

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“Misleading and inaccurate information”

Written on: 22/05/2014

I placed an order using voucher for free express next day delivery. After placing the order (which I needed urgently) was advised that next day delivery was not available to Aberdeen city. When I check with the courier company they said that yes they could offer this service to Aberdeen city. I then emailed customer services yesterday and they tell me the order is already dispatched . Today I get automated message saying - your order is now dispatched . Somebody is telling porkies ! As they… Read Full Review

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“Not happy”

Written on: 18/05/2014 by trishgarvin (1 review written)

Ordered 2 pairs of deck shoes which arrived yesterday. Only one pair was inner wrapped and the other was obviously used with both soles dirty and a big black mark on top of shoe. Yes I could have sent them back (and hopefully got a refund) but the kids needed them for an event last night - not pleased!!… Read Full Review

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“Ugg Avera Trainers Pewter”

Written on: 25/03/2014 by McCall416 (1 review written)

Ordered same size as I buy Ugg boots in and the sizing was perfect. The shoes are fab. Not lined all the way through though - as picture suggests. The trainer is a lovely pale grey and more off white on the rubber. These are a great buy and they arrived quicker than expected. … Read Full Review

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“Fantastic company and fast delivery thank you mandm”

Written on: 24/02/2014 by robert12378 (1 review written)

Fantastic company and fast delivery thank you mandm… Read Full Review

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“I ordered items for which the money was accepted but...”

Written on: 15/02/2014

I ordered items for which the money was accepted but despite an email and a text that delivery was scheduled for Weds 12th 2014 between 0910 and 1010 nothing occurred, Where is it… Read Full Review

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Brianduggs's Comment

Written on: 25/03/2014

Yes the same thing happened me. Payment was processed on the 18th march on the 25th March I got an email from papal to say they had reimbursed money back into my account. I contacted m&m and they told me they had problems processing the payments..... Not what my records told me... M&m direct what's up?

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“simply AWFUL - avoid!”

Written on: 13/01/2014 by dotcomjohn (4 reviews written)

I tried to return some items which were the wrong size, and they refused to exchange them, even though the items hadn't even been opened, let alone worn! Customer Support were unfriendly and unhelpful, bordering on downright rude. Needless to say I'll never be shopping with them again… Read Full Review

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“rubbish”

Written on: 11/01/2014

m and m you need to know about sizing send things back and they send you the same think back.m and m i give up not useing you again.RUBBISH… Read Full Review

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“Best site ever”

Written on: 01/01/2014

There the best site on line just wish they would have more stock in already I'm waiting for there new stock to come in I check the site nearly everyday so please let us know when it is… Read Full Review

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“Worst adverts ever”

Written on: 25/12/2013

Their adverts are so horribly, earth-shatteringly infuriating that the entire company deserves to be shut down just to make them stop… Read Full Review

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“Poor customer service”

Written on: 16/12/2013 by Sammykjones (1 review written)

Wrong item sent. Customer service staff were unapologetic. No response from my complaint email. Would never use again!!!… Read Full Review

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“Great quality and delivery”

Written on: 14/12/2013

Ordered five items from here for Xmas, came within two days, really good delivery and the quality and sizing seem appropriate for what I paid. Great way to stock up the wardrobe and buy good brands without having to pay extortionate high street prices!… Read Full Review

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