Mark Anthony Bikes Direct Reviews - www.activesport.co.uk

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★★★★☆
4.3 / 5
From 6 reviews
83% of users recommend this
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  • Customer Service

  • Quality of website

  • Value For Money

Summary

We at Review Centre have reasonable cause to believe that a free gift has been offered in exchange for positive reviews of Mark Anthony Cycles. As an independent and unbiased consumer review site soliciting positive reviews goes against everything we are striving for, and so we feel it only right to share this information.


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Mark Anthony Bikes Direct www.activesport.co.uk

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★★☆☆☆

“Shocking customer service”

Written on: 20/08/2013

Responses to enquiries about the whereabouts of my order ranged from cryptic to rude. A dozen emails and no straight answer to what I consider to be a fairly reasonable question "when will it arrive?". Wouldn't even say whether it had been sent or how it would be sent. Very frustrating. Have had to order from someone else that I know will deliver just to make sure it's here for a trip away. A bit of google research will show that the shop is well known amongst the cycling fraternity for… Read Full Review

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Juicymuffin's Comment

Written on: 07/02/2014

Yeah I got the same!

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★★☆☆☆

“very stubborn people!”

Written on: 22/11/2011

I ordered forme frameset off them after doing google search on frame and there site came up with a good price. went on there site and saw pic of frameset but had no description.in fact it said no description avalible.the pic had a frameset with fitted headset. i ordered frame,it stated 3-5 days to deliver.waited 7 days and nothing.phoned them up and asked where was frame? got told it wasnt there problem as it was in hands of courier.wouldnt tell me name of courier,but they would track it. after… Read Full Review

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★★☆☆☆

“No customer support at all, delivery date changes...”

Written on: 05/05/2011

No customer support at all, delivery date changes everytime I ring, no tracking number for customers , even the place themselfs dont track the location of the goods, prices are good but service is well below par when most other bike companies and other companies in general supply next day delivery free of charge. I wouldnt say avoid but be prepared to wait atleast 2 weeks for goods to arrive and have no idea when or where they are… Read Full Review

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★★☆☆☆

“After much searching both in stores and on line a bike...”

Written on: 28/03/2011

After much searching both in stores and on line a bike was selected for my wife from the Active Sport web site - price £396.00 inclusive of VAT & delivery for a Giant Defy 4 2010 model. Good price, good bike and a well reviewed company. Can't go wrong!

Received an e-mail next working day to say that they had sold all of the selected bikes and offered updated 2011 model at an additional £64.00. We'd already bust the budget to buy the one she wanted so can't really go with the upgrade.

Check… Read Full Review

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★★☆☆☆

“Thus company are currently trying to fudge the results...”

Written on: 18/03/2011

Thus company are currently trying to fudge the results of this online review system by offering 'gifts' to people who leave positive reviews, which I find dishonest.

In my experience, they sent out the wrong item so I arranged to return it and get the intended item sent out. It took a bit of nudging but this was done almost a week after they had received the return… Read Full Review

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★★☆☆☆

“This company is rude and unapproachable, they take...”

Written on: 24/05/2010

This company is rude and unapproachable, they take your money then totally disregard any customer service. Keep well away

I ordered a Giant CRS 4.0 men's bicycle on the 7th April, finally received it on the 20th after being told it would take only 3-5 days, were sorry for the delay. So I accepted that, bike arrived all packaged nicely, but the WRONG COLOUR! But after such messing around I thought it would have to do, upon assembling the bike however noticed that both wheels where out of… Read Full Review

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