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Written on: 29/05/2015 by yzKelley219 (1 review written)
Cryptic, rude and dishonest communications. Spend £350 on a frame and still hasn't arrived a week later despite being told it would. Wanted to cancel but was told that I cannot. Basically their customer care policy as follow: Customer annoying and always wrong, so please feel free to be rude to paid customers. It would also seem that they sell you an item, take payment immediately, and then you wait until it turns up. As soon as money is taken their responsibility ends. Got the feeling… Read Full Review
Written on: 10/02/2015 by matteau (1 review written)
DONT DO IT! slow rude inaccurate and unhelpful. ordered parts which they listed as in stock, they were not so they had to order them in, over twenty days later i have had to make 8 phone calls and over 15 emails to sort out this mess! the staff are rude to the point of insulting and of no assistance, the team on the email whilst not rude, are of no assistance and avoid answering simple questions. Did the parts arrive? yes,eventually Would I ever use this company again? no chance!… Read Full Review
Written on: 09/07/2014 by Crawfordyk306 (1 review written)
I've ordered some goods from this site three month ago. After no goods was received I've contacted with owner. Without positive results. No goods, wrong service and refuse to refund my money back! The only thing I've really received is a plenty of negative emails. Worst service I ever seen. Do not recommend anybody to use this shop… Read Full Review
Written on: 05/10/2012
This is clearly the worst transaction I've ever had with a shop. Their customer support department is incredibly arrogant and incompetent. Apparently the item I had ordered was not allowed to travel abroad, but instead of informing me that it had been refused by customs I had to open a PayPal case to find out. After almost a month since having ordered the Carbo Move spray I'm waiting for my refund… Read Full Review
Written on: 12/02/2012
After receiving an automated reply explaining the length of delivery time I called to ask about where my purchase was as the time for delivery had elapsed. A frosty response. Blamed on Christmas post (it was mid-December). A few days later I called again, much more frosty response, told to email my request so they could track with Royal Mail, I did as requested, received an automated response but no conclusive response to whether or not royal Mail still had it. A few days past so I called… Read Full Review
Written on: 09/09/2011
I recently had the misfortune to deal with Mark Anthony Bikes Direct or www.activesport.co.uk and can honestly say that they are possibly the worst company i have ever dealt with. This post will be along one im afraid, in the interest of informing other 'potential' customers! I required some Hope components, which i was struggling to find, they seemed to do something which, from the description on their website, appeared to be what i needed. Due to their website not displaying an image of the… Read Full Review
Written on: 02/06/2011 by cheburashka79 (3 reviews written)
There is a 'note to self' somewhere on my laptop from last year not to use this shop after past ridiculous service. Because of their low prices and good website, I took a chance and ignored this 'note to self' when looking for a set of Salsa wheel QRs and seat clamp for my new frame, an act I now regret. The seat clamp was out of stock, delivery was expected in two weeks. Now the whole order has so far taken four weeks (and waiting) with no updates from Activesport. Going back a few weeks… Read Full Review
Written on: 26/05/2011 by MarkYule (1 review written)
Ordered items 2 weeks ago, was told one item not in stock 'til June so removed that item. Other items "in stock". Still waiting, and of course I didn't do a thorough search online to check the reliability of the shop :( Absolute joke! Ordered 2 other items from other online retailers and had one next day and the other the day after that. My advise, stick to reputable big name retailers. … Read Full Review
Written on: 26/05/2011
I came accross the company using search engines online whilst looking for a birthday present for my other half, I frequently shop online and had never heard of these guys, but seemed very reasonable, so I took a punt. I would appreciate that they are a small company, and to be honest I tend to try and use small companies as usually the customer service is way better. But when I received the delivery email stating 48 hours to dispatch and a further 3-5 days to arrive I wrang the warehouse line… Read Full Review
Written on: 21/05/2011
Ordered the crank and received an email saying the order would be processed in 48 hours. I rung up a week later after not hearing any more to find that they had cancelled my order with out informing me because the part was not in stock. Furthermore, the chap I spoke to on the phone was probably the most obnoxious and rude person I have had to deal with for a very long time. Whilst their prices are low, I would rather put my head in a toaster than order form activesport gain… Read Full Review
Written on: 19/05/2011
stay well clear ! ordered a sks puro black mini pump on 27th april and not recieved it! contacted them by e-mail asking where my order was !
they contacted me saying due to bank holiday weekend parcel would be posted middle of week commencing 2nd may and that my parcel should be with me middle of week commencing 9th may,
phoned them on 16th may asking where my parcel was! they told me they would track and trace parcel but would have to wait 12 hours for information, they then offered me… Read Full Review
Written on: 06/05/2011
The worst service that I've possibly ever encountered anywhere, in terms of customer interaction as well as otherwise. The bike I ordered was quoted to arrive within 5-7 days, and it's now been one day short of three weeks. They refused to track the bike until it was almost a week late, and take on average two days to reply to emails. At the moment they seem to have no idea when I can expect the bike to arrive, and after promising a 48 hour delivery (after the bike being returned to them… Read Full Review
Written on: 04/05/2011
Without doubt the worst company I have ever had to deal with. 2 weeks and still waiting.
Do they know where my order is? No
Can they refund me? No
Can they cancel my order? No
Absolutely terrible customer service as well.
It'd be funny if I wasn't over a grand out of pocket.
Stear well clear… Read Full Review
Written on: 03/04/2011
Ordered the item, paid with paypal.i was then emailed 2 days later to say they have never sold the item i paid for and couldn't work out how it appeared on their website in the first place! very strange i think they were trying to get out of a miss pricing!!!… Read Full Review
Written on: 01/04/2011
Absolutely shocking how bad this company is... it's a pity that people will still buy from it as they have doctored all the review sites.
… Read Full Review
Written on: 26/03/2011
You would have to go some serious distance to be worse than these cowboys. Yes if you want to buy something they have in stock, like any other company in the world, I'm sure they will be satisfactory. However order something they don't stock and you could be waiting a long time. OK yes they are probably at the mercy of the UK importers however their customer service skills are very poor. I'm still waiting 3 months down the road, out of pocket, and still being fobbed-off that it will be… Read Full Review
Written on: 23/02/2011
Parts never arrived. Still waiting for refund. Different story with every phone call. Would never use again!!! Do not use!! Rude and unhelpful… Read Full Review
Written on: 10/02/2011
I am still awaiting a delivery that was 'despatched' 10 days ago... totally unprofessional - a UK delivery in all honesty should be 3 - 5 working days after despatch ... waiting 10 days (and still waiting) is a load of nonsense...! I'll give their website good feedback as it obviously catches the customers but the rest - not even going to rate it!! Oh dear on second thoughts we have to give them a minimum of 1 star for it to show up… Read Full Review
Written on: 01/02/2011
Don't go near this company. I wish I had seen this review site before I dealt with them. Activesport t/a Mark Antony Bikes took £315 payment over the phone for a bicycle for my daughter for Christmas in early Nov 2010. No bike, no paperwork, no receipt, no returned calls, no returned emails. Finally told (after repeated chasing)the bike logistics company had tried to deliver it (no card, no call, no date, no apologises)but since I was not in it had been returned to them but was now lost due to… Read Full Review
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