Sipgate www.sipgate.co.uk Reviews

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3.5 stars
Average rating for this product is: 3.5 out of 5

From 0 ratings and 9 reviews

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Average Ratings for Sipgate www.sipgate.co.uk

  • Ease of Set Up3.7 stars
  • Voice Clarity2.8 stars
  • Connection3.7 stars
  • Value for Money3.8 stars
  • Overall rating3.5 stars

9 Reviews For Sipgate www.sipgate.co.uk

  • Guest 6th Aug 2009

    Reviewer rating: 1 stars


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    My review relates to the customer service rather than the quality of the telephone service.

    I had ordered a router from Sipgate in January 2009. After having been on holiday my router would not sync with the DSL switch anymore. I used my old device to test the connection as my ISP told me they could not pick up the signal to my device.

    Cutting a long story short:

    It is broken. Trying to get an answer out of them is proving to be a sheer nightmare, though.
    I am being asked to return the item to an address in Germany and to pay for it as well! My emails asking whether I will get reimbursed for the cost of returning it, seem to be getting completely ignored and I am still waiting for an answer to this date.
    My first email was sent on 20th July and I had auto responders back telling me that my enquiry will be dealt with within 48 hours at the latest. Five days later I stil had not heard anything.
    The last email I received asked me where the item was as they have not yet received it back, to which I replied that I will not send it until I know if I am getting reimbursed for an item that broke due to no fault of my own.
    Other than asking me where the item was and where to return it to, I have not yet had a reasonable answer to my question.
    There is also NO telephone number you can call to speak to an advisor which is really frustrating, especially if you have to let off some steam. ;)

    All in all the customer service is absolutely APPALLING. I cannot believe emails are just being ignored like that. I am slightly lost for words; calling it "utterly atrocious" is a bit of an understatement but I do want to keep clean after all. :|

  • Guest 1st May 2009

    Reviewer rating: 3.5 stars


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    Sipgate has an easy setup.

  • ipengineer 7th Apr 2009

    Reviewer rating: 0 stars


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    Sipgate is the most diabolical service provider, I ordered two ip phones, received a confirmation that my order will be shipped and also got a UPS tracking number only to be told the following:

    "Our credit card acquirer will not accept your payment unless you have sent a copy of your passport and the front of your credit card."

    I have never had any issues with online transactions.

    Very bad communication as well.

  • jbrown 6th Feb 2009

    Reviewer rating: 4 stars


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    Sipgate give you a free normal phone number and voicemail is free. You can even have the voicemail messages emailed to you as .wav file attachments! Call charges are cheap.
    The person on the other end seems to come through in a digitally broken up way (hard to describe really) when talking to them for more than a few minutes, although they can hear me fine. Maybe I'm only having problems because I only have 2mb broadband (also I'm using a really cheap headset).
    I've not put any credit on my a ...

  • jaybird 5th Feb 2009

    Reviewer rating: 3.5 stars


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    Sipgate has good customer service that have always got back to me, Have bought products from them which have always arrived promptly. Very few problems with connections. I have had very little or no downtime. Slightly higher call costs than some other VoIP providers and the Pirelli duel Phone battery life not quite up to standard even just on GSM. Generally, I have not had any major problems even after one year service from them and yes I would recommnd Sipgate. Plenty of information on softph ...

  • robjames7 26th Oct 2008

    Reviewer rating: 4.5 stars


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    I think Sipgate comes highly recommended. Excellent call features available via website and now allows emergency calls. A very viable solution for main home phone with decent VoIP router.

  • jjoos 11th Jul 2008

    Reviewer rating: 5 stars


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    I use the Sipgate service for work and personal use. It saves me lots of money. I would recommend everyone to switch to Sipgate instead of normal phones.In order to ensure good quality, it is important to use good equipment. For home use, I recommend the Siemens Gigaset C450 IP or similar versions.

  • Guest 7th Jun 2008

    Reviewer rating: 5 stars


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    If you get your broadband through cable, and you do not make that many calls then I would recommend Sipgate and get rid of your cable phone. I have had no problems with my Sipgate phone.

  • bagliettodavid Rank: Lance Corporal 17th Sep 2007

    Reviewer rating: 5 stars


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    I have several Sipgate accounts as I use the free PBX from 3cx and its never let me down in the last year. I use my BT line as normal into the PBX and the sipgates as direct lines. Great for the kids as if they dial out its like pay as you go they need to top it up first.