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Written on: 01/09/2015 by Litzyf134 (1 review written)
If you're unfortunate enough to have an account and rely on this company for your calls don't expect any help if their system goes down or you have an issue. They issue a telephone number which is never answered, if you tweet them they ignore it, email them and you get a ticket stating they'll be back to you in 2 days. I think this outfit is being run out of somebodies bedroom!. On the plus side it seems cheap, on balance I'd rather have a system that actually works otherwise it's actually very… Read Full Review
Written on: 19/08/2012
Have used sipgate for 2 yrs - no problem now big problem for the last 2 days no access to web page and no response from Sipgate when emailed. I use text messaging a lot and now am completely stuck - just topped up too. What's going on?… Read Full Review
Written on: 06/04/2012 by ACSUK (1 review written)
Our company sells VOIP Phones and that will work with SIPGATE, like cisco linksys PAP2T systems. Sipgate is very hard to setup if you don't know what you are doing, there are some flaws in the system, like you can't check your account via through your telephone by dialing a number. However, it is better than most VOIP companys, more clearer and stable, can even be worked off a 3G ethernet router if it's setup right. The manuels provided for most VOIP boxes and sipgate manuels are quite… Read Full Review
Written on: 23/11/2011
Had the account little under a year now. Fairly simple to setup. For noobies however the help files are not very well written and many basic elements you wish to setup for a basic call centre with front of house aren't very well answered. Initially I managed to get most of the help I needed from their email support (although don't expect to hear anything back inside 2 days!). Now however the support is awful, I've had a couple of issues raised now for over 3 weeks!! and not had any response -… Read Full Review
Written on: 10/02/2011 by Account1 (1 review written)
I find Sipgate to be very good, so good i am moveing my number over to them… Read Full Review
Written on: 28/09/2010
I am using sipgate - as uk and de version without any difficulties.
OK, for some reason there was a downtime in the last days, but fixed as soon as I realized it. Quality is best - I checked a lot. Perhaps because they are running their own VoIP equipment instead of others only renting them or kind of whitelable business. Support was really kind and helpful - I feel comfortable with this company, they take care of the cust's queries...
As well, they are improving features and… Read Full Review
Written on: 23/09/2010
I found it very difficult to set up, in fact never achieved it. When sent emails with questions to their help desk they never answered all the questions and were of no hgelp at all. In the end gave them up as a bad job and sent their equipment back asking for a refund for which I am still waiting four months later!!!
Would certainly NOT recomend them to anyone… Read Full Review
Written on: 20/09/2010
I've been with Sipgate for ages and until now no problems. Now inside a month I've been unable to dial out to China twice. The first time I reported it they took 3 days to investigate and of course came back with no problem found. Let's see how long they take this time.. Watch this space… Read Full Review
Written on: 29/01/2010
Okay, mixed feelings here... but cannot recommend them.
I own 7 sipgate accounts and till recently had nothing bad to say :
- Setup is incredibly easy
- voice clarity is excellent (provided you have spare bandwidth and depending, of course, on the codec you choose in your telephony device. ie, and poor quality calls is almost certainly NOT their fault)
- Cheap as chips with free DID number, even free if you don't make calls to conventional landlines or don't fund the account in any way.
-… Read Full Review
Written on: 22/12/2009
Good option of numbers across the country (UK) with teh option of 0845 or 0870 numbers too.
one of the main reasons i went for this company was because i was able to us it with my smart phone nokia (the website even gives a step by step guide of how to do this) which makes life quite easy. For me this means wherever i am in the world and have a wifi connection i can make calls very cheaply and receive calls for free.
another bonus is the ability for voicemail to be forwarded to email for… Read Full Review
Written on: 06/08/2009
My review relates to the customer service rather than the quality of the telephone service.
I had ordered a router from Sipgate in January 2009. After having been on holiday my router would not sync with the DSL switch anymore. I used my old device to test the connection as my ISP told me they could not pick up the signal to my device.
Cutting a long story short:
It is broken. Trying to get an answer out of them is proving to be a sheer nightmare, though.
I am being asked to return the item… Read Full Review
Written on: 07/04/2009 by ipengineer (1 review written)
Sipgate is the most diabolical service provider, I ordered two ip phones, received a confirmation that my order will be shipped and also got a UPS tracking number only to be told the following:
"Our credit card acquirer will not accept your payment unless you have sent a copy of your passport and the front of your credit card."
I have never had any issues with online transactions.
Very bad communication as well… Read Full Review
Written on: 06/02/2009 by jbrown (1 review written)
Sipgate give you a free normal phone number and voicemail is free. You can even have the voicemail messages emailed to you as .wav file attachments! Call charges are cheap.
The person on the other end seems to come through in a digitally broken up way (hard to describe really) when talking to them for more than a few minutes, although they can hear me fine. Maybe I'm only having problems because I only have 2mb broadband (also I'm using a really cheap headset).
I've not put any credit on my… Read Full Review
Written on: 05/02/2009 by jaybird (1 review written)
Sipgate has good customer service that have always got back to me, Have bought products from them which have always arrived promptly. Very few problems with connections. I have had very little or no downtime. Slightly higher call costs than some other VoIP providers and the Pirelli duel Phone battery life not quite up to standard even just on GSM. Generally, I have not had any major problems even after one year service from them and yes I would recommnd Sipgate. Plenty of information on… Read Full Review
Written on: 26/10/2008 by robjames7 (1 review written)
I think Sipgate comes highly recommended. Excellent call features available via website and now allows emergency calls. A very viable solution for main home phone with decent VoIP router… Read Full Review
Written on: 11/07/2008 by jjoos (1 review written)
I use the Sipgate service for work and personal use. It saves me lots of money. I would recommend everyone to switch to Sipgate instead of normal phones.
In order to ensure good quality, it is important to use good equipment. For home use, I recommend the Siemens Gigaset C450 IP or similar versions… Read Full Review
Written on: 07/06/2008
If you get your broadband through cable, and you do not make that many calls then I would recommend Sipgate and get rid of your cable phone. I have had no problems with my Sipgate phone… Read Full Review
Written on: 17/09/2007 by bagliettodavid (1 review written)
I have several Sipgate accounts as I use the free PBX from 3cx and its never let me down in the last year. I use my BT line as normal into the PBX and the sipgates as direct lines. Great for the kids as if they dial out its like pay as you go they need to top it up first… Read Full Review
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" Shocking service from a sizable provider " Read More
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" Excellent customer service and customer support " Read More