Direct Save Telecom Reviews - www.directsavetelecom.co.uk

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★★☆☆☆
1.8 / 5
40
23% of users recommend this
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Latest Reviews

★☆☆☆☆

“Watch the samll print and the extra costs - no savings!”

Written on: 28/03/2016 by AlessandroSanders (1 review written)

Signed up with them but now regreting it. It was difficult to find their detailed costs, and what they hit you with results in the headline cost savings being exceeded by the extras. For example:- Call features such as 'incoming caller display' are more expensive, and no 'bundles' like those offered by others. I opted for the all-inclusive calls package but have found that if you you have a call that goes over the 60 inclusive minutes, you not only pay for the extra time (as others) but lose… Read Full Review

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★★★★☆

“Save on Broadband and Phone Costs”

Written on: 25/03/2016 by ghall1610 (4 reviews written)

I have been with Direct Save for about 8 months. I pay £1.95 per month for 13Mbps broadband and £11.00 per month for line rental. My calls to 01 and 02 nos. for evenings and weekends are free. My wife and I are often using our Chromebooks with no problems. Only downside is that sometimes (about 10% of the time), iPlayer causes circle of death problems between 19:00 and 21:00. I have found their customer support to be excellent and very fast to respond to emails. For the price, it is… Read Full Review

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★☆☆☆☆

“DO NOT USE”

Written on: 23/02/2016 by Kimhowlett84 (1 review written)

Awful they cold called my mum and got her to sign up. She recently passed away and their service was shocking! Sending letters with the name spelt wrong and letters threatening to take her to court even though they know she had passed and even had a copy of the death certificate. They sell themselves on being cheaper - what a joke! I looked through my mums bills and the cost of calls is astronomical.... 2 mins to 118 118 £20.00!! Yes £20.00 I know this is a premium rate number but no other… Read Full Review

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★★★★★

“Delighted, helpful and efficient.”

Written on: 14/02/2016 by JulienMeadows (1 review written)

So after a 6 year struggle with with a popular budget internet provider. I decided to move on in November 2015. Hello 'Direct Save Telecom' based in England with real English people employed. One 15 minute phone call is all it took. Absolutely brilliant service. £129 a year line rental, internet speed 4 times faster. Fibre connection. Just billed £13 for the month. Well pleased would be an understatement… Read Full Review

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★☆☆☆☆

“Could be better?......Much better....It certainly...”

Written on: 28/09/2015 by meConley1965 (1 review written)

This is the worse service and company I have had the displeasure to deal with. Their staff are rude and the service and back up is poor, very poor, in fact none existent. Do not deal with these people unless you like bad service and being ripped off!!!!!… Read Full Review

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★☆☆☆☆

“Rip Off- Lies all the way”

Written on: 04/11/2014 by ejMcGinnis308 (1 review written)

I had to look for alternative supplier to tide over period of hiatus while Virgin moved my connection. In steps Direct Save with their promise of low cost and no contract...Too good to be true. Exactly! unfortunately realised it after buying the service. A litany of lies in first ten days: Lie 1- Speed of broadband- upto 24 MBPS Actual speed on wireless standing in front of router is 1 MBPS download and 0.5 mbps upload. When confronted, the "technical" person on the line kept insisting the 24… Read Full Review

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★☆☆☆☆

“rubbish service, rip you off and lie”

Written on: 12/09/2014 by 298Heath (1 review written)

The broadband was expensive, poor and they charge you for the router when you cancel. I sen the router back and they would not refund me the 35 quid as i hadnt returned the ethernet cable with it. They also took 3 months to refund extra money they charged when i cancelled. Dont risk it with them… Read Full Review

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★☆☆☆☆

“Horrible Customer Service”

Written on: 09/09/2014 by VirginiaSchneider (1 review written)

STAY WELL AWAY......from this company!!! Their way of doing business is wrong and they will try and make as much money from you as possible. The take huge risks and are not concerned if you have a valid complaint against them. The owner of this company does not install good customer service habits therefore the staff fail. DO NOT USE THIS COMPANY, STAY WELL AWAY!!!… Read Full Review

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★☆☆☆☆

“Zero customer service! Don't order!”

Written on: 28/08/2014 by 378Keating (1 review written)

Placed an order 10 days ago, was charged 12 months cost + connection fee of £30 immediately but still haven't received any acknowledgement or confirmation. Customer services lines don't work, chatline support is useless. Don't order!!!!… Read Full Review

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★☆☆☆☆

“save telecom not!”

Written on: 14/08/2014 by Layton485 (1 review written)

This company needs to shut down sick of their lies dont set up a paper billing you dont get it in the post.then they apply charges to account this is sick.dont set up a payment plan as they lie against the bank and you have to cancel your bank card so they cant get anymore money they cantake me to court as they will loose see ya there… Read Full Review

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★☆☆☆☆

“Should I stay should I go ?They didn't care ”

Written on: 07/08/2014 by Michael272200 (1 review written)

After being with DST since 2007 putting new customers and business there way I felt some what disappointed whit the attitude of the customer services team & manager Im paying £33.00 a month pone and broadband unlimited all in Sky have offered me the same deal but with there new box (150mps).for£26.00 a month DST (54mps) so it's only fare to let DST see what they can do. Oh we can smash that they said. For a very simpler deal £17.60 . But it wasn't (NO ANY TIME CALLS FREE) I asked… Read Full Review

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★☆☆☆☆

“Beware they charge for everything”

Written on: 25/07/2014 by Germanh372 (1 review written)

This is the worst telecom Co I have come across they charge for everything they can. They do not tell you that you have to pay for paper billing and trying to get it on line very difficult. They have a fair usage policy please be aware of this as it is 1500 mins per month the they charge for every call, if you go over the allotted minutes it is very expensive the fair usage policy averages out at 49 MINUTES PER DAY not a lot really. They dis every telecom Co and say they are cheaper THEY ARE… Read Full Review

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Quazi21's Comment

Written on: 06/08/2014

totally agree, do not know how they are still in business and customer service do need lessons in customer relations

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★☆☆☆☆

“I have been attempting to cancel my contact with DST...”

Written on: 26/04/2014 by 1982Owens (1 review written)

I have been attempting to cancel my contact with DST since December 2013 as they told me to cancel it a month before it was needed. I've e-mailed and called even left my number with them and they said that they would call back to contact me and my number was under urgent. I am now in the position where i can't call them from my mobile as it cost to much as i am a student and haven't got the money. I've e-mailed them and haven't go one single reply. There customer service is non existant and i… Read Full Review

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★★★★★

“simply the best”

Written on: 07/04/2014 by callchar (1 review written)

no cons, basic cheap broadband, if you want fast broadband, just pay a little more, you can have it. they are very helpful on the phone (free calls). problems of my making. i read the wireless code wrong. a i for a l… Read Full Review

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★☆☆☆☆

“Very rude and pushy sales tactics”

Written on: 27/03/2014 by zbBurns436 (1 review written)

A salesman came into my retail business to ask to see my phone bills and save me money. I gave him my time and he offered a deal that sounded amazing. He couldn't answer any of my questions and had no technical knowhow. I asked for some information and he said he'd pop back. I immediately read the small print and checked reviews and quickly decided to deal wasn't what he said it was. The next day he returned, a little pushy, but easy enough to fend off. I was a little put out by the fact he was… Read Full Review

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★☆☆☆☆

“'Fantastic lets party!' Cancelled during cooling off...”

Written on: 01/03/2014 by MrACloseEscspe (1 review written)

I was going to sign up with this company as they seemed to offer a good price but I had not read some of the reviews before hand!. After I had contacted them by phone I was a worried by the girl I spoke to as she sounded a bit thick, she said I'd have aa agreement sent out that I had to sign and return but turns out you do not have yo sign and return it, she said I had a cooling off peroid and if I changed my mind to csll back as soon as possible - which I dif did to cancel my agreement and… Read Full Review

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★☆☆☆☆

“Never again”

Written on: 13/10/2013 by jsulitka (1 review written)

I was with them for 2 months. It cost me £150 (connection fee + £30/Month for family broadband) and it was a catastrophic experience. Router kept reconnecting every 10-15 minutes, called online support, advised me to be patient because it can happen in first 2 weeks. So I was waiting... No improvement. Rang them again, wanted me to buy a new phone line splitter. Did it, no change. After a month I sent them a notice. And then, for some reason, stability of the line improved a bit, but I never… Read Full Review

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★☆☆☆☆

“Over-charging, line drop outs and NO customer service”

Written on: 01/10/2013

I have set up accounts for both my parents with this company and they are a total joke!!! My Farther has had his account with them for 7 months or so and has had 5 engineers out due to his line dropping and having no access to the internet. He has now been charged £180+ from them without his knowledge for and engineer visit in JUNE! i saw the charge and recalled the direct debit and refused to pay as they did not even inform him of the charge. To make matters worse another engineer came… Read Full Review

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★☆☆☆☆

“Junk”

Written on: 25/08/2013

I have been with DST for over 6 years. At first they were great. The past 18 months have been terrible. Incorrect charging, service drop-outs, inconsistent advice for customer services. I have requested on-line billing (many times) and they still can't seem to manage that (I still get paper copies!). I have asked for my MAC code twice and am still waiting. Excuse after excuse. The sooner I can leave the better… Read Full Review

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★☆☆☆☆

“SHARP PRACTICE”

Written on: 23/08/2013 by richardrogers48 (1 review written)

Be very wary of this company, you may not finish up with what you were told you would have. I decided to switch my broadband to them after years with Easynet. Because I'd had my phone lines with them for 10 years I was told I would be on a 1 month rolling contract at £14.95 p.m. They sent me a router which failed and left me down for a week, they sent a second router which also failed so I switched back to my old router. All this cost money for an engineer to sort out connections/network etc… Read Full Review

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