Have a picture of Shell Mastercard (citibank)?, please send it to us.
| Customer service | 3.3/10   |
|---|---|
| Value for Money | 4.2/10 |
| Overall rating | 3.8/10 |
Full review by
Guest.
on 15th Mar 2008
User Rating : 4
Respect :
0
Good Points: Better rebate than with Tesco Other benefits appear to be good
General comments: Card is slow to go through at Shell petrol stations
Rebate rate not applied at all initially but now applied incorrectly
Card not now accepted at local shell garage due to problems at citibank - fortunately had other card or could have been very embarrassed at garage. Citibank need to resolve problems quickly or will lose customer confidence.
Guest.'s review and ratings | 69 words
Review by
Guest.
expert review 
on 22nd Feb 2008
User Rating : 9
Respect :
0
In general I am very happy with Shell Mastercard. I moved back to the UK after staying in Singapore for 10 years and had no bank account, credit cards or credit history in the UK for this time. This card was one of the only ones that would accept me having been back in the country for only 2 months and working for only one month since back. They offer you to enter overseas addresses for you past addresses during the application which is very good. Others didn't have this option which makes it im ...
Guest.'s full review | 506 words
Review by
DSB
on 2nd Feb 2008
User Rating : 10
Respect :
0
As with all credit cards use with caution, but if you know what you are doing it makes a lot of sense.
+ 3% rebate at Shell Petrol Stations
+ 1% cash back on all purchases
+ extra 12 months warranty on electrical items bought.
+ good online access
+ no standing charges
DSB's full review | 46 words
Review by
Jeanne Hall
on 5th Jan 2008
User Rating : 0
Respect :
0
Fed up with the shell points system. Thinking of changing to Tesco, at least you get something back instead of all this hassle. We are sick of being fobbed off since requesting our points vouchers in September. We are seriously thinking of changing our credit cards because of this treatment. Shell do not even bother to answer our requests any more either.
Jeanne Hall's full review | 63 words
Review by
123dhills
on 4th Sep 2007
User Rating : 0
Respect :
0
I was with RBS Shell Visa credit card for years, then Citibank took over with Shell Mastercard. The short time they have been running the card they have given me the wrong expiry dates. Left me embarrassed in my petrol station because they had cancelled my Shell Visa card ( that was 73.25 in credit) before the expiry date. I am an avid point saver and I missed out that day because I had to use my NatWest Maestro card. Now I am having a battle to get a Direct Debit mandate so that when I start us ...
123dhills's full review | 131 words
Review by
woodlandd
on 13th Aug 2007
User Rating : 0
Respect :
0
They have lost the good service they had under RBS to the substandard service under citibank.
I will properly switch fuel supply from shell to other supplier in the process, now other stations do higher octane fuel.
woodlandd's full review | 146 words
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