I've owned a Saeco Royal Coffee Bar for several years and never had a problem! You should buy it from a repretable dealer who backs their products! And following maintenance instructions carefully and on time when prevent any malfunctions! If you let it sit too long unused when it needs to be descaled...it will stop working due to build up in the water valves...so following the maintenance instructions is extremely important and shouldn't be ignored!

I recently purchased a Saeco Royal Coffee Bar from Ira Wood & Sons, Inc.
The first machine was broken from the moment I opened the box and I immediately
contacted Ira Wood for a replacement. The replacement finally came and it kind
of worked for 2 weeks and then broke completely. I contacted Ira Wood and after
almost a month of waiting they told me I would have to deal with Saeco. I
contacted the manufacturer as instructed and have received NO help from Saeco.
They are completely ignoring all of my phone calls and e-mails. This $1400
espresso machine is now serving as a paperweight on my kitchen counter.