Blacks Reviews - www.blacks.co.uk

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Latest Reviews

★☆☆☆☆

“Awful, awful service”

Written on: 10/07/2015 by Babarpapa333 (1 review written)

I bought a tent from Blacks that was made by them. It broke on its second outing from ordinary use. It wasn't even windy. Blacks 'inspected' it. ( It was returned in a few days and did not appear to have even been taken out of the tent bag). There was a generic note from JD sports saying the tent was broken through 'accidental damage'. Presumably they have some sort of ability to communicate with inanimate objects to make that decision. And that was it. No offer of a refund, no offer to repair… Read Full Review

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★☆☆☆☆

“Return of Faulty Walking Boots”

Written on: 17/06/2015 by MrsJDavies (1 review written)

DONT BUY FROM BLACKS IF YOU EXPECT A REFUND OR CREDIT NOTE FOR GENUINELY FAULTY GOODS !!! Recently purchased expensive brand name walking boots. Should have been waterproof - one boot wasn't ! Returned to store to send off for inspection - inspection rejected - now have a battle on for either a replacement pair, credit note, refund - really dissatisfied with service - the customer does all the chasing - its like dealing with a brick wall. WILL NOT BE BUYING FROM BLACKS AGAIN… Read Full Review

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★☆☆☆☆

“Do not shop at Blacks - trading illegally ”

Written on: 08/04/2015

I bought an item which was faulty, returned it to the store and they refused to refund me!! They would only offer a gift voucher or nothing. Clearly in breach of trading standards regulations but not bothered. I have contacted their customer services team many times now, had typical put-off responses hoping I would go away, and now no responses at all. They are trading illegally and build that into their way of operating. Do not shop at this outfit. If anyone knows the best way of dropping… Read Full Review

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★☆☆☆☆

“Avoid like the plague!”

Written on: 08/02/2015 by Diamondc252 (1 review written)

Well where to begin. I choose a very nice coat as my Christmas present from blacks. Only after a couple of weeks the coat developed a small tear over the pocket. I tried to return it to blacks receipt in hand, thinking that it would be a simple return an refund, but oh no... They refused to replace it or refund, saying it's the companies policy to send all faulty goods for inspection. It should take about three weeks! I asked to talk to a manager, but was instead given a phone number to… Read Full Review

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★☆☆☆☆

“The worst customer service in the history of shops”

Written on: 02/02/2015 by Katemcd (1 review written)

My husband bought a North face gilet for me for Christmas the thread was coming away at the back of the gilet, the shop did not have the size I wanted in the same colour so I could return it the shop assistant told me the next shop is York so you will have a long drive to check if that shop has one as they cannot ring and ask, I decided to contact head office around 10-12 times over a 4 week period also sending emails no one rang me back and when I spoke to staff members they promised to look… Read Full Review

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★☆☆☆☆

“CUSTOMER SERVICE? NON-EXISTENT.”

Written on: 24/12/2014

Just back from the Blacks store in Kingston-upon-Thames where I wanted to buy a pair of Berghaus boots. Waited 6/7 minutes to be served while watching one assistant on her mobile phone the entire time, more interested in the lay-out of the store than doing what presumably she is being paid to do. Her colleague was next to her, drawing holly on a blackboard so making no effort to check whether a customer might be waiting. Decided not to stay and on the way out I paused by them, but was… Read Full Review

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★☆☆☆☆

“Non existant customer service”

Written on: 10/12/2014 by Dave1234567890 (1 review written)

They say that people are more likely to post bad reviews than good reviews.....I guess their right. I felt compelled to write this review in the hopes that it stops someone else from buying from Blacks. Let me first say that I am a very shrewd purchaser of on-line goods. If I have never heard of the company I do background checks on-line to check it is not a fake website or their service is not appalling. Due to the blanket advertising around where I work, St Pauls, both in papers & magazines… Read Full Review

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★☆☆☆☆

“Next day delivery still not posted 3 days later”

Written on: 30/10/2014 by AussieFred (2 reviews written)

They promise next day delivery online. But my order still hasn't left the warehouse 3 days later. I'm having to perform all the chasing, not a single point of contact from Black's on the issue, no email, no phone call, nothing. No apology either. You cannot rely upon Blacks.co.uk at all… Read Full Review

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★☆☆☆☆

“Jack Wolfskin 3 in 1 coat, Shocking”

Written on: 21/08/2014 by ianpat (2 reviews written)

Wife saw a 3 in 1 coat she liked on-line, when she went to the lakeside store and asked for it they told her that they were not in stock and and to try another one on for size, when she tried it on it fine with the fleece but not without it, too big. Shawn told her that if she paid for the smaller one and the medium to be delivered next day (Saturday)at £260 for the pair, she could try them both and bring the one she did not want and get an immediate refund at the Lakeside store which she did… Read Full Review

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★☆☆☆☆

“..illegal methods and no information”

Written on: 11/08/2014 by claudi71 (1 review written)

ordered a tent from France, money was directly debited,it should be rapidly delivered ..then...nothing, no information, 3 weeks later after complaining we were told the order is cancelled..! they debited money without knowing if the good is in stock finally was refund but i lost lot of time and comission money … Read Full Review

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★☆☆☆☆

“Have not received order from Blacks”

Written on: 10/07/2014 by DiegoJenkins105 (1 review written)

I placed an international order about 2 weeks ago. Since it still hasn't arrived, I got in contact with the courier to find out where the parcel was. They told me they'd never received the parcel from Blacks at all, just got instructions to print out the postage label. So I contacted the customer service number, took me about 4 calls to even get connected (kept getting cut off) and then once I did get through I was on hold for ages. So when I finally spoke to someone I explained my problem… Read Full Review

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★☆☆☆☆

“Admitting to no processes in place!!”

Written on: 17/05/2014 by AspenO'Hara (1 review written)

I bought a pair of shoes from Blacks that got heavily damaged within 3 months of purchase under normal conditions. I was encouraged by a Blacks manager to send them back and they would be assessed and a refund given to me. A month later I contacted their department and was told that nothing was wrong with the shoes. I was told that I could send the shoes again and that: " The inspection will be made by a different member of staff, so the outcome could be different." It is good to know that it… Read Full Review

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★☆☆☆☆

“There's bad, there's very bad and then there's Blacks...”

Written on: 08/05/2014 by DashawnDowd305 (1 review written)

Spent hours trekking around branches after checking they had the item I wanted in stock. Turned out nobody did, in reality. Then spent more hours struggling to place an order on the website and paid for next day delivery. Received totally incorrect item. Called customer services on very expensive premium line, listened to automated messages and then a woman who told me that (a) I could not have the item I ordered delivered today and (b) I could not have it delivered at all unless I return the… Read Full Review

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★☆☆☆☆

“Disappointing Customer Service”

Written on: 18/04/2014 by Delboy2005 (1 review written)

I bought a Berghaus 3 in 1 jacket with fleece from Blacks Leisure in Leeds for £190. Everything was fine until my wife washed the fleece & it shrunk so much I have not been able wear it since. I took the fleece back to Blacks Leisure in sheffield who then sent it off to their head office ( JD Sports PLC ) for checking. After about 2 weeks I received the fleece back with a standard letter saying the goods had been examined by our inspections department who confirmed there was no manufacturers… Read Full Review

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★☆☆☆☆

“Don't gamble with this company”

Written on: 21/02/2014 by Zuccho (1 review written)

Bought a berghaus jacket which had a intermittent fault with the zip. Took back to the shop who pulled and yanked at the zip but the fault wouldn't happen, was told that I couldn't have a refund. Rang customer services who told me I could have an exchange if I sent the jacket back. Sent it back and after waiting 11 days with no correspondence have been told that I'm getting the same jacket back after no fault was found. AMAZING!!!! So now left with a jacket that's been manipulated in every way… Read Full Review

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★☆☆☆☆

“Blacks Online are Absolutely Useless. ”

Written on: 31/01/2014 by JosieSmith (2 reviews written)

I ordered a North Face coat on 1 December 2013 for next day delivery after being told that I could not get the same discount in store even though I had the coat in my hand in store. I later the same day received an email to say that the coat had been despatched and would be delivered on 2 December. I returned home from work at 4.30pm and asked my family if my parcel had been delivered. It hadn't so I tracked it online. The status said that the parcel had been delivered successfully at 11.30am… Read Full Review

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★☆☆☆☆

“Unacceptable customer service. No returns. Avoid avoid...”

Written on: 27/01/2014 by ebeth (1 review written)

I bought a £90 pair of boots, that lost their colour in 3 weeks of wearing. It turned out that I could NOT return the boots unless I had the original slip from the box in which the boots arrived. Email order and dispatch confirmations are not acceptable. Two more phonecalls to Black later, we worked out that the purchase can be tracked and the receipt can be printed out by any Blacks shop till. I took the boots back to the shop in London. First they would not accept them for the lack of… Read Full Review

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★☆☆☆☆

“Never again!”

Written on: 22/12/2013 by Jonin (1 review written)

Very similar story to others on this site. I bought a pair of Black's own brand walking boots, discounted but original price £75. After about 4 months of occasional weekend use the sole started to come away from both boots, plus stitching was coming away in several places. I didn't initially return the boots as I didn't have a receipt, but found the receipt in a drawer a couple of months later. I took the boots back to the shop and was told that they would need to send them away but that it… Read Full Review

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★☆☆☆☆

“Appaling customer service”

Written on: 13/12/2013

words fail me.! Should not be in business online.Unable to return items, have to travel to a store to exchange.Customer services not able to change orders or cancel prior to delivery.Would not use Blacks again and advise others to stay away from online purchasing.Diabolical in the year 2013.!… Read Full Review

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★★★☆☆

“Blacks U-Turn”

Written on: 12/12/2013

After several days of being passed between Blacks & Citylink about a missing order, I was about to write scathing review. On hold for 9-11 minutes (3 calls), no refund allowed, no 2nd despatch allowed, no managers to speak to, I must wait for missing parcel form etc.... As a final attempt to resolve I guessed the email for their MD and hey presto literally within 15 minutes I get a refund to my PayPal account. Now that is impressive (although it shouldn't have taken an email to their MD). A… Read Full Review

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Reenie2013's Comment

Written on: 08/05/2014

Thanks for this. I sent a complaint to him too. Let's hope I'm as lucky as you are. Next time I'll pay over the odds and go for a company with decent service

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