written by ahMcCullough468 on 13/04/2017
I ordered a pushchair on line, not cheap at nearly £400. After the order ws placed an email was received stating that delivery would be 5 days later. Looked at the tracking system and again delivery date was the sme for the 12th. Waited in all day and nothing arrived. waited until 6pm and contacted Mothercare on line with their online chat.Only then did it emerge that the pushchair was out of stock and they were waiting for a new delivery. This was not pointed out on ordering and no contact from Mothercare with updates. I was told that they don't give updates and they were sorry but they couldn't tell me when the pushchair will be back in stock or when delivery would be made. very poor customer service from a company that should be able to communicate better and give updates so time is not wasted by the customer. I will not purchase online again, better to click and collect.
written by ahMcCullough468 on 13/04/2017
I ordered a pushchair on line, not cheap at nearly £400. After the order ws placed an email was received stating that delivery would be 5 days later. Looked at the tracking system and again delivery date was the sme for the 12th. Waited in all day and nothing arrived. waited until 6pm and contacted Mothercare on line with their online chat.Only then did it emerge that the pushchair was out of stock and they were waiting for a new delivery. This was not pointed out on ordering and no contact from Mothercare with updates. I was told that they don't give updates and they were sorry but they couldn't tell me when the pushchair will be back in stock or when delivery would be made. very poor customer service from a company that should be able to communicate better and give updates so time is not wasted by the customer. I will not purchase online again, better to click and collect.
written by kirsty88 on 10/06/2011
I found a really nice maternity tankini on the Mothercare website and ordered it a couple of weeks ago. When it still hadnt arrived the day before yesterday i began to think i was going mad... had i imagined the whole thing? I ordered it again, this time for next day delivery. It still didnt arrive despite the delivery address being offices with someone on reception all day. This time i managed to find a tracking reference and i could see that my parcel had been returned to the depot. Not much good as i am going on holiday tomorrow and am now swimsuit-less. The reception is manned all day and they said at no point did anyone try to deliver anything or did they find a failed delivery card. Mothercare use HDNL who are notoriously bad at this. I would LOVE to comment on the quality of the swimsuit etc but can't as HDNL couldnt be bothered to deliver it. Mothercare customer service has been pretty dire, in that i received no notification of any problems, had to order this swimsuit twice, and still dont have it. I wont be using their online shopping again.
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