I ordered a pushchair on line, not cheap at nearly £400. After the order ws placed an email was received stating that delivery would be 5 days later. Looked at the tracking system and again delivery date was the sme for the 12th. Waited in all day and nothing arrived. waited until 6pm and contacted Mothercare on line with their online chat.Only then did it emerge that the pushchair was out of stock and they were waiting for a new delivery. This was not pointed out on ordering and no contact from Mothercare with updates. I was told that they don't give updates and they were sorry but they couldn't tell me when the pushchair will be back in stock or when delivery would be made. very poor customer service from a company that should be able to communicate better and give updates so time is not wasted by the customer. I will not purchase online again, better to click and collect.

I ordered a pushchair on line, not cheap at nearly £400. After the order ws placed an email was received stating that delivery would be 5 days later. Looked at the tracking system and again delivery date was the sme for the 12th. Waited in all day and nothing arrived. waited until 6pm and contacted Mothercare on line with their online chat.Only then did it emerge that the pushchair was out of stock and they were waiting for a new delivery. This was not pointed out on ordering and no contact from Mothercare with updates. I was told that they don't give updates and they were sorry but they couldn't tell me when the pushchair will be back in stock or when delivery would be made. very poor customer service from a company that should be able to communicate better and give updates so time is not wasted by the customer. I will not purchase online again, better to click and collect.