I ordered a pushchair on line, not cheap at nearly £400. After the order ws placed an email was received stating that delivery would be 5 days later. Looked at the tracking system and again delivery date was the sme for the 12th. Waited in all day and nothing arrived. waited until 6pm and contacted Mothercare on line with their online chat.Only then did it emerge that the pushchair was out of stock and they were waiting for a new delivery. This was not pointed out on ordering and no contact from Mothercare with updates. I was told that they don't give updates and they were sorry but they couldn't tell me when the pushchair will be back in stock or when delivery would be made. very poor customer service from a company that should be able to communicate better and give updates so time is not wasted by the customer. I will not purchase online again, better to click and collect.

I ordered a pushchair on line, not cheap at nearly £400. After the order ws placed an email was received stating that delivery would be 5 days later. Looked at the tracking system and again delivery date was the sme for the 12th. Waited in all day and nothing arrived. waited until 6pm and contacted Mothercare on line with their online chat.Only then did it emerge that the pushchair was out of stock and they were waiting for a new delivery. This was not pointed out on ordering and no contact from Mothercare with updates. I was told that they don't give updates and they were sorry but they couldn't tell me when the pushchair will be back in stock or when delivery would be made. very poor customer service from a company that should be able to communicate better and give updates so time is not wasted by the customer. I will not purchase online again, better to click and collect.

Myself and my wife used the in store baby plan section as it was sold to us so well in the bluewater store. We selected our items easily and paid for the before the date that they specified. This was the easy part. Our products were due on the 20/12 so i took the day off I called them first thing and the confirmed I would receive my products by 5.30pm, 5pm came no sign of my products so I called them, they assured me I would receive them by 8pm as there is a back log. 8pm came no sign, called them again assured me I would receive them by 9pm. 9pm came and went and there phone lines were also turned off. Called them the next day and they told me I would receive them on the 23/12 and also our buggy was out of stock and I would receive it on the 28/12 before 12pm. We received our products on the 23/12 at 9.45pm after continuously calling them to find out what was going on. Not once did I receive it call to update me what was going on. Today is the 28/12 and surprise surprise we have not received our buggy again I have had to chase to find out what is going on, no call to update me. I have now been told I have to wait until 30/12 for my buggy which shoud've been reserved when ordering back and not September. If Mothercare could communicate with their customers and been able to manage their expectations this whole situation could've been avoided! Along with all the anger, frustration and stress. Not what you need when your wife is 34 weeks pregnant. In store Mothercare are brilliant, do not order from their baby plan.

order a baby crib, after 4 days later, i got delivery notification message, so whole day i stayed in the home, but didn't delivered. waited for 2 more days and then i rung the customer service. They had no clue about my order delivery and they said i will get that on saturday. but even that's not happend, i rung them again on monday finally after 9 days late i got the delivery...