Mothercare Reviews - www.mothercare.com

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★★☆☆☆
2.4 / 5
From 6 reviews
17% of users recommend this
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Latest Reviews

★☆☆☆☆

“worst customer service ever!”

Written on: 31/12/2013

Myself and my wife used the in store baby plan section as it was sold to us so well in the bluewater store. We selected our items easily and paid for the before the date that they specified. This was the easy part. Our products were due on the 20/12 so i took the day off I called them first thing and the confirmed I would receive my products by 5.30pm, 5pm came no sign of my products so I called them, they assured me I would receive them by 8pm as there is a back log. 8pm came no sign, called… Read Full Review

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★☆☆☆☆

“Worst delivery service combined with Yodel..”

Written on: 12/05/2012 by bravo.twozero (7 reviews written)

They have some really good products but its a shame this company uses Yodel as their main "one day delivery", Yodel is known for their really bad service and customer support. They are even featured in BBC'S watchdog. I ordered some products for my baby since I needed them urgently. I paid £7.95 for a next day delivery. It's been 3 days and nothing. Yodel messedup my delivery and they never got back to me. Mothercare got back to me with a long apology email and willing to refund for my… Read Full Review

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★☆☆☆☆

“poor delivery and customer service”

Written on: 22/12/2011

order a baby crib, after 4 days later, i got delivery notification message, so whole day i stayed in the home, but didn't delivered. waited for 2 more days and then i rung the customer service. They had no clue about my order delivery and they said i will get that on saturday. but even that's not happend, i rung them again on monday finally after 9 days late i got the delivery… Read Full Review

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★★☆☆☆

“No notice that my goods weren't delivered”

Written on: 10/06/2011 by kirsty88 (88 reviews written)

I found a really nice maternity tankini on the Mothercare website and ordered it a couple of weeks ago. When it still hadnt arrived the day before yesterday i began to think i was going mad... had i imagined the whole thing? I ordered it again, this time for next day delivery. It still didnt arrive despite the delivery address being offices with someone on reception all day. This time i managed to find a tracking reference and i could see that my parcel had been returned to the depot. Not much… Read Full Review

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★★★★★

“I was incredibly impressed with everything when buying...”

Written on: 07/01/2010 by jessica87 (22 reviews written)

I was incredibly impressed with everything when buying from Mothercare online. My sister is having a baby girl soon, so I'm helping her out with some of the things she needs. The buying process was very smooth along with quick delivery. I'm very happy indeed and sure my sister will be too, the quality of the clothes is also brilliant… Read Full Review

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★★★★★

“Ordered a great deal of stuff from them and all were...”

Written on: 27/02/2008 by beamerman (5 reviews written)

Ordered a great deal of stuff from them and all were ready at the store within a week. And one was even delivered free to my door when I in fact asked to have it picked up instore.

If Mothercare ever let me down, let this be a warning, I will give them a review comparable to that I gave to TWO LEFT FEET in which are a disgrace to businesses in general… Read Full Review

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