Halfords Reviews - www.halfords.com

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  • Customer Service

  • Quality of website

  • Value For Money

Summary

Halfords are a well known UK based car parts supplier. Their website also includes the Halfords Store Locator, which allows shoppers to find their nearest Halfords service centre.


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Latest Reviews

“Avoid”

Written on: 21/03/2015 by Paulcolyer (1 review written)

Absolutely shocking. Orpington branch attempted to defraud me out of £540 on a bike. Member of staff told me he couldnt refund the bike but 'trust him' come back a day later and he will refund it without me walking out with the bike or any proof. Then i find the members at Orpington were all sacked that day!! Customer service awful and trying the distance themself from the situation. Halfords Orpington steer well clear, completely awful and Halfords as a company are awful. … Read Full Review

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“Halfords Average but only just.”

Written on: 02/03/2015 by CurtisStrickland400 (1 review written)

I used Halfords to service my car, came out and breaks made a noise like mad, rreturned to Halfords who said fixed, went home just the same, ended up going to my local garage to resolve. wish I had done that at the start. I could have taken it back as I had that option and it is for that that I am giving them 3*… Read Full Review

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“Online ordering is awful "in stock" took 7 weeks to...”

Written on: 13/02/2015 by AsiaGill (1 review written)

Ordered products online in October 2014. According to website, all items in stock and will be delivered within 5 days or so. Received some items within the allotted time, but some still outstanding 10 days later. Sent an email to Halfords which resulted in an automated response "someone will call within 48 hours" etc. They did not call me. 5 days later received now all but one item. Telephoned Halfords service desk who said the outstanding item was being delivered directly from the… Read Full Review

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“complete rip-off”

Written on: 05/01/2015

Wanted to purchase some small plain washers - blister pack of approx. 12 washers offered at £5.59. Refused to buy at this extortionate price and found same at another motorist's shop for 50p!… Read Full Review

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“200 professional socket set”

Written on: 01/01/2015 by JessieStafford (1 review written)

Bought a 200 piece professional socket set(24/12/14) went to use it on 30/12/14 and noticed that 32mm socket was badly damaged. Socket was actually a square shape. Then on further inspection of socket set, I found that a number of sockets did not fit onto the ratchet. When I looked at the inside of four sockets, they had a lot of metal burrs which were stopping sockets from fitting onto the ratchet. I had to remove all burrs with a screwdriver for them to fit. I think the quality of this kit is… Read Full Review

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“tool chest”

Written on: 24/10/2014

DISCUSSTED!!! Ordered on 03/10 , wanted ASAP, Told would be with me before 08/10, did not receive until 22/10. If I was told it was going to take that long I would have ordered from somewhere else, NO UPDATES, even after calling time and time again !!!!! DISCUSSED !!!!… Read Full Review

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“poor customer service”

Written on: 01/10/2014 by lucy.fay (1 review written)

Stopped off at halfords in Cardiff to buy a repair and paint kit for my car. When I asked for help to make sure I picked the right colour (which the in -store information said to do) I was told to go to google. I think the look on my face said it all and after sending me to the back of the queue the staff member did the google search and said I had to find a particular code on a particular plate in one of a few places on the car. I trotted off to the car ,found the code and got back in the… Read Full Review

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“Cycle store Altrincham”

Written on: 30/08/2014 by jlord (1 review written)

Staff useless - did not take security tag out of the shorts I bought. To underline how dopey the boy at the till was: I was the only customer there - no queue I bought one item only I asked him when I got to the till to make sure he removed the tag… Read Full Review

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“Wrong Tyres and overcharged”

Written on: 22/08/2014 by Peterr1000 (3 reviews written)

Booked two weeks in advance. Payment was taken for Bridgestones. I delivered my car for the 1 hour appointment & was called 40 minutes later to say only Goodyears were available & that even though they "were more expensive" they would honour the original price. They also advised one of my rear tyres had deep cuts so would have to be changed. The tyres were fitted after a 4.5 hour wait and according to Halfords website should have been £20 less. Summary : Dreadful service, wrong tyres… Read Full Review

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“service”

Written on: 02/08/2014 by Autumnt285 (1 review written)

It appears that they dont want to sell anything. Have stood for 30 minutes in halfords beverley. Not one person willing to take my money… Read Full Review

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“Fantastic”

Written on: 17/05/2014 by Cakegg (1 review written)

I went too my local holfords in old Kent road to get a product straight away I spoke to an agent his name was bhav and I was amazed because I found him very helpful indeed I also found that he was very friendly and very happily to assis me I would highly recommend especially in the old Kent road branch… Read Full Review

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“If 6 stars were available it would be 6”

Written on: 01/04/2014 by Craig_Godfrey (1 review written)

My brother and I have both used halfords on Seafield road in Edinburgh for a couple of years now and the lads there are so friendly. On top of this they MOT your car when they say, give it back when they say and are up front with the work required while giving you options and their recommendations. Halfords take a bit of a hard time with their presence in the market for car tuning but their autocentres are well worth a visit for servicing and MOTs. The person at seafield road talked me… Read Full Review

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“Excellent customer service ”

Written on: 20/03/2014 by Hoodim371 (1 review written)

I needed a car battery , as I was looking a girl representing halfords came over , asked for my make of car , looked up in the book provided on display and kindly gave me the battery number I would need , then showed me the battery I need on the shelf telling me at the same time it had a four year guaranty to my delight , and my receipt would honour it after a battery check , she even offered a skilled mechanic to fit it for me for£6.00 something , then offered to carry it to the till , what… Read Full Review

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“great service!!”

Written on: 23/01/2014

when I entered the store in the cycle department there was a lot of choice and sale offers. I saw the bike I was interested in and asked for some more information. The member of staff that helped me was very good and clear on what they were talking about. When I came back to pay the person I was dealing with talked me through all about how to maintain and all aspects of the bike. Very good service. The style of the bike with all the up to date features .the ride and the seats on the bike are… Read Full Review

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“Very helpful staff”

Written on: 20/01/2014

First visit to the Amblecote store at first looked a small store as I entered the staff were very helpful and I was soon on my way very big thank you… Read Full Review

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“Excellent customer care”

Written on: 08/01/2014

I called in on speck for new windscreen wipers and fitting, the two gentleman who looked after me were excellent, they put me at ease and apologised for the length of time I was waiting as they had difficulty getting one of the wipers off and putting the new one on. I have to say I really don't like sorting anything car related but I was made to feel important and they truly cared about the job in hand, service with a smile goes a long way and I now wouldn't hesitate to use halfords again. A… Read Full Review

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“Excellent Service”

Written on: 02/01/2014

I got a bike for my wife for Christmas from Halfords and the service from start to finish was excellent. The young man who looked after me on the phone was excellent and very accomodating. Highly recommended… Read Full Review

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“terrible bike and service”

Written on: 08/11/2013

I bought a bicycle from halfords and have had nothing but problems. I paid two hundred pounds for a bike that has been poorly put together. The first day I bout this bike the inner tube in the back tyre exploded. I have had to change the back inner tube about six times and I haven;t used my bike that much. The handle bars on the bike were also not tight and I nearly had an accident not long after buying this bike. Also the pedals on the bike have had to be changed twice. Most times I have had… Read Full Review

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“Pop up Gazebo”

Written on: 31/07/2013 by SheppieBoy (1 review written)

Poorly put together for what was paid (£59.99) first gust of wind the leg buckled and broke off… Read Full Review

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“Fog lamps changed”

Written on: 21/06/2013 by Ejchapman (1 review written)

I am due anMOT in 3days time was checking lights both fog lamps and a side light , not looking forward to change them as I have problems with my knees, the young man found both lamps l required,went to till to pay and young man ask can we Fit them for you Sir .Wow a,answer to my prays, Yes please, Paul came out first and started with the side lights and then We were joined my Ross and the rain they carried on and on in a thunderstorm all done Sir check your lights he said rain Running his down… Read Full Review

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