I saw a skirt in their Bluewater shop and noticed a small hole in it they said they would reduce it by 10% (not impressed) I saw the same skirt in their Crawley branch and had to order it as they didn't have my size. I mentioned to the sales assistant that I couldn't find it online, she said that they didn't put everything online as they 'wanted to keep their stores open'unbelievable. I have waited two weeks for this item to arrive in store having been advised that it would take 5 days!! Although they have taken the money from my bank account. Won't order again, with this sort of service they will be lucky to 'keep their stores open'.

Ordered FOUR WEEKS AGO, still haven't got it, they response to your emails after 5-6 days, providing false or useless info. The most unprofessional and lazy customer service I've seen, zero intelligence and customer orientation. Shame on you!

There's no disputing that Laura Ashley do lovely products, but we do pay a fair price for them. I ordered a light fitting 10 days ago and received an email the following day stating my order had been released for delivery. Since then I haven't heard a thing. They state 5-7 working days for delivery which have now passed. How hard can it be to let customers know a more accurate picture of when their item will arrive. Every other online retailer seem manage it. To top it off, they've ignored my email requesting information on where my item is. I have an electrician coming on Saturday to do a few bits including fitting this light and will be seriously annoyed if its still not here by then. I won't order from them online again.

slow to dispatch and deliver, especially when you can order from most places and get your items next day or the day after. when you order from LA you can wait 2 weeks, far too slow.

Part order despatched with customer services stating remainder would be received within 5 days. Incorrect - subsequently told no longer available Waited 15 days for refund. Part order received and returned. Told refund had gone through - wrong it had not. Still waiting. Unable to speak to a manager. Customer services abysmal and company should not trade online. Avoid at all costs.