House of Fraser Reviews - www.houseoffraser.co.uk

Click here if this is your business
★★★☆☆
3.4 / 5
61% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

Summary

House of Fraser is a large department store with over 1,000 brands to shop from.
? Ask our helpful community of experts about this product or company
House of Fraser www.houseoffraser.co.uk - Ask a question now

Media Gallery for House of Fraser www.houseoffraser.co.uk

House of Fraser www.houseoffraser.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“we recently purchased carpets from the Solihull...”

Written on: 08/07/2014 by mistyjack (1 review written)

we recently purchased carpets from the Solihull branch, the service we received was excellent, the staff members could not have been more helpful, they showed a genuine interest in helping us to choose colours quality and costing etc they were really pleasant to deal with. The fitters arrived at exactly the arranged time, what a great couple of guys they were, you could safely recommend them to anyone, they were both friendly and professional the fitting was superb… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“no refund!!!!!!!”

Written on: 23/06/2014 by 5meee (1 review written)

Brought a hat online and returned them by post. Received only an email but no money or even a evoucher. I have never been treated in such a bad way. I will never shop there again!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Unprofessional staff, abhorent attitude”

Written on: 30/05/2014

I was on a day out with my two young kids and we drove 45 minutes to New Castle Metro Centre and entered House of Fraser. We were very excited and were looking forward to a day of shopping. Unfortunately I picked a belt and not finding any sales person on the shop floor went to the counter within the bags/ sunglasses and accessories section to ask for the price. There were three sales persons, two females that were sat and a male assistant that was stood whom I asked for the price on that… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“House of fraser loyalty card”

Written on: 10/05/2014 by McCartneykx143 (1 review written)

I have had a house of fraser loyalty card for a number of years and wonder why I give it purse space as I have spent hundreds of pounds and never so much have I benefitted by a single penny ... It's a waste of purse space !!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“NEVER go the mac counter ”

Written on: 22/03/2014 by Sarahkayyy (1 review written)

Me and my two friends went to go get it make up done before a night out for my 21st, I got mines done it was okay but I had to ask for eyeliner and I was never offered to get my eyebrows done which I never asked her to do because it all seemed to mug of a effort for her I asked for eyelashes and once she had done my eyeshadow which was quite nice she then said "do you still want the eyelashes or do you just wanna leave it ..." As she clearly couldn't be bothered so I never got it done. My other… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Don't buy online!”

Written on: 21/01/2014 by Lasvegas47 (1 review written)

Brought two t shirts on line for Xmas presents for my son, retuned them by post. Received a e voucher for £150 instead of refunding my credit card. Have received the usual emails in response to my complaint and house of Fraser say that it's there policy and they don't get any complaints. I am taking this matter further and would love to hear from any one else who has also been treated in such a bad way. I won't be buying any more Xmas gifts from hof and will try and spread the word not to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“RIP OFF MERCHANTS - Terrible does not describe the service”

Written on: 20/11/2013

I purchased a coat from HOF at a cost of £179.00 and did not like it and returned it, surprised I received an evoucher rather than a refund but HOF said I had not returned it with in 14 days - OK, not happy but I except this. A few months later I ordered 3 dresses to try on at home (a plus of internet shopping or so I thought) they were in excess of £350.00 and used the £179.00 evoucher. I decided to keep 2 of the dresses and returned the cheapest and received another e voucher despite… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“skopes shop”

Written on: 25/10/2013

The store in Leicester always well presented and staffed, so few stores seem to have human beings help. Sheer delight to be treated like a human and helped to find good fitting and styles to try… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Cafe Zest over-charging”

Written on: 30/09/2013

I've looked at my bill, and you charged me twice for Tuna & sweetcorn. I was with a friend, so the bill shows 2 drinks but 3 meals. Transaction No: 57495 Date 27/09/2013 Till No 1 Time 12:57 Casier Tee I know this was just a mistake. It was a very busy day. I was over-charged by £5 :25p We enjoyed our meal and our visit to your store… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Fantastic staff....”

Written on: 07/08/2013

Went into Phase Eight in Leamington Spa today tried on this lovely blue Lacey dress which fitted perfectly unfortunately there was a catch in the material. The two ladies that worked in the shop were most helpful and tried to phone around to see if they could get one in my size, they managed to find one in Solihull which I said I would pick up the very next day and off I went .....As I walked through the town I could hear someone asking me to stop and it was one of the assistants from Phase… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Return Policy means I will never return”

Written on: 03/08/2013 by postapal (2 reviews written)

The 14 days for a refund is out of date. Every other reputable store allows 28 days and so do the concessions if you go directly to them. Why bother with HofF online when you can go directly to the companies and get better terms and conditions… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Barbour Jacket”

Written on: 30/07/2013

House of Fraser list a Barbour jacket at 79 pounds but when you get to checkout it is 119 pounds. Customer service say only two of the colours are available at the special price but still advertise the black one on the page. Disgusted… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Maidstone shop”

Written on: 26/07/2013 by Georgiejolley (1 review written)

I went to Maidstone with the intention of buying some towels and bed linen and I found exactly what I wanted. I was working my way towards the counter to pay for the goods when I dropped them on the floor (I walk with a stick and am not too steady on my feet). Anyway one of the girls rushed forward and picked all my goods up. The two girls then packed my goods so that I was well balanced. Good Linen department, nice staff. I will certainly go there again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“House of Frase Top of the Shops Apart from Snooty Shop...”

Written on: 25/07/2013 by 15YearsYounger (1 review written)

I went to return and collect an order from House of Fraser in Leeds Today. Chatted briefly with a very pleasant staff member in the lift but when I arrived at 2nd floor and crossed to the order/collection desk the sales woman was a really snooty who spoilt my experience of shopping at house of fraser. The assistant seemed annoyed because I had not gone to one of the departments in womenswear (maybe I spoiled her chat) as this was going to be WORK for her. Her attitude wasn't one I would expect… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★☆☆

“Heat in Store”

Written on: 25/07/2013 by toohottoshop (1 review written)

Today I shopped in your store in Grimsby, Freshney Place. It was in the women's department and I can assure you that it was an unpleasant experience not with the staff poor things but with the heat that was making shopping a chore rather than a pleasure. To go into a little cubby hole to try something on was so uncomfortable. The section I went into was where you have situated the Jacques Vert clothing range. I asked was there no air conditioning and apparently there is but not in that part of… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“genuine service and not pushy”

Written on: 15/07/2013

I bought some cushions on Sunday 14th July at House of Frasers in Glasgow and was helped by a lovely sales assistant at the houseware department. She was helpful without being pushy which is what I like about this store generally. Also the young assistants at the crockery dept again went out of their way to order extra cushions for me which given they were in the sale was not a big purchase, however it is this genuinely helpful non pushy type of sales assistant like this that keeps me coming… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Helpful customer service ”

Written on: 10/07/2013

I went to the Maidstone store, it was very quiet instore. I was looking around simply as I had my £10.00 reward voucher to use so thought I might treat myself. I did not find anything in the clothes so ended up in the Clarins department. The person who served me was very helpful and promoted the products and drew my attention to the various offers attached to multiple purchases… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“I purchased some underwear in Grimsby Sunday 7th July 2013”

Written on: 08/07/2013

On Sunday 7th July at approximately 10.45am I visited Grimsby House of Fraser to purchase some underwear.I was very impressed the way Kacey (whose name is on my receipt)looked after me, and advised me.She gave me confidence in purchasing an item I was not quite sure about, and infact I have found it to be the most comfortable garment I have worn for quite sometime.I thought she handled the sale perfectly, and shall most certainly visit this department again in the future. There is nothing else… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“shopping for a handbag”

Written on: 16/06/2013

shopping in house of fraser Cwmbran I had been looking for a white handbag for my cruising holiday the assistant found me the perfect white clutch bag.Then my husband was looking for a reversible black and brown belt they did not have it in his size again a very nice assistant went on line ordered it and will be with us in a couple of days .We ended the morning by eating a very nice lunch and used the instore voucher 2 meals for £10.I would say we had a very successful shopping day in my… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Lovely Elisabeth she knows her stuff!”

Written on: 16/06/2013

I was shopping yesterday at House of Fraser Nottingham where I happily met staff member Elisabeth Dawce. This lovely lady has got it all. Extremely pleasant manner, friendly without being too intrusive. She made some excellent comments about items I was interested in buying at the time and also some really helpful suggestions about other items I will definitely consider buying in the future. Elisabeth made me feel really happy and comfortable to be shopping and spending time in HoF. I then had… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview