House of Fraser Reviews - www.houseoffraser.co.uk

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★★★☆☆
3.2 / 5
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Summary

House of Fraser is a large department store with over 1,000 brands to shop from.
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House of Fraser www.houseoffraser.co.uk

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Latest Reviews

★☆☆☆☆

“Unprofessional.... AVOID”

Written on: 01/09/2017 by Fuller326 (1 review written)

They sell destroyed and damaged clothes… Read Full Review

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★☆☆☆☆

“Abysmal Customer Service”

Written on: 14/02/2017 by Kinleyl89 (1 review written)

House of Fraser are absolutely useless! We ordered a lounge and main bedroom carpet 4 weeks ago, to be fitted today. Checked last Friday to make sure everything was ok before we cleared the rooms. Was told everything was fine. Then had a Phone call at 11am today (Monday) to say the bedroom carpet hadn't been ordered and as a result the fitter decided not to bother coming out to fit the lounge carpet. Apparently, they don't know when they can get the missing carpet and their fitters are all… Read Full Review

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★☆☆☆☆

“Very poor and archaic House of Fraser Customer Services.”

Written on: 06/01/2017 by 118david (1 review written)

Very poor and archaic House of Fraser Customer Services. The latest order of bedding sheets I received 1 wrong item out of 3 that I ordered online which was for a birthday present. I asked if replacement could be sent urgently. But the answer was to send item back so they can scan it back in and then they would send correct item. Which it would be too late for the intended birthday present date. Previous order I ordered I ordered 800 thread count bedding and received 500 thread count. I… Read Full Review

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★☆☆☆☆

“Shocking customer service”

Written on: 16/12/2016 by Amanda1000 (1 review written)

If there was an option to award no stars, House of Fraser would be getting a fat zero. Over a month after I returned goods ordered on line - two of which were delivered faulty and damaged - I am still awaiting a refund. I have spoken to numerous customer service agents, including two senior members of the "customer care" team, sent proof of postage (twice) and a copy of my returns slip showing which items I returned and why (again twice), sent numerous emails, most of which have not been… Read Full Review

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★☆☆☆☆

“Security guard gestao culture”

Written on: 23/06/2016 by Biggestspender (1 review written)

Security guards totally ignorant followed me and stood right next to me, totally ignorant. I spend a lot of money in this store, maybe I should have just emptied my purse for him. No customer services, rang central sept they said they would pass on. Shopping is a social thing and if that means being treated like a shoplifter I'm out. Just bought suite for 7,000, thank you!… Read Full Review

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★☆☆☆☆

“Terrible Online Customer service! ”

Written on: 13/01/2016 by Gracieb123 (1 review written)

I shop regularly at House of Fraser and have been very disappointed with the online shopping service, I ordered some items online at the end of November for a Christmas present, after finding these items weren't suitable for my partner I returned the items on the 27th Dec, only to sent a e-voucher 10 days later. I rang House Fraser customer service as I wanted money back rather than a voucher to be told that there is only a 14 days return period online, I am shocked for such a large company not… Read Full Review

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★★★☆☆

“Beware refunds policy”

Written on: 05/01/2016 by Cabbie060761 (1 review written)

I'm organised and Christmas shop early but little did I realise that when I was purchasing mid October a £70 purse for my daughter for Xmas that we would be stuck with it!! I told the assistant at the time that it was an Xmas gift n I wasn't sure of the colour but she said nothing,just issued me with the gift receipt! If she had I wouldn't have bought it! My daughter did wish to exchange the purse but was refused even an exchange even thou she had the receipt n it was still wrapped in tissue… Read Full Review

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★☆☆☆☆

“Refund policy over Xmas Period”

Written on: 30/12/2015 by Sanchez258 (1 review written)

I bought my son a high end branded T shirt on 12 Dec from HoF, and gave to him as part of his Xmas gifts on Xmas Day. He tried it on 28 Dec, bit it was a small fit (XXL, the largest the brand does, which fitted my husband who is a standard medium!). I looked at the receipt, it only gave 14 days for a refund, the last day being 26 Dec! I thought the last day must have been a mistake and duly took it to the store on 29 Dec, only to be told by a junior member of staff that I could not have a… Read Full Review

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★★★★★

“the girl on this site today, 29th October was lovely....”

Written on: 01/11/2015 by Naima411 (1 review written)

the girl on this site today, 29th October was lovely. Please appreciate the staff you have… Read Full Review

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★★★★★

“All good. ”

Written on: 17/07/2015 by WilliamDoyle416 (1 review written)

Ordered items on a Saturday, dispatched on Monday received on Tuesday morning. Wasn't in so packet was left with neighbour. Fast delivery and no complaints about service… Read Full Review

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★☆☆☆☆

“Worst delivery service”

Written on: 25/06/2015 by 486Thomson (1 review written)

They don't agree to leave the parcel in a safe place and I kept getting cards saying: Not home again. Can't take a day off to wait for post, still haven't received my item. Closest depot is not even in my town etc Have emailed them and the staff got my name wrong, they obviously don't pay attention, Will never order again… Read Full Review

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★☆☆☆☆

“Appaling, best avoided”

Written on: 03/06/2015 by BoPreston256 (1 review written)

I purchased over £1200 of duvets and bedlinen on a Saturday afternoon and paid extra for a delivery Sunday 6-10pm by UK Mail. I received a text from an entirely different carrier to inform me the items would be delivered on Monday, when I am at work! After 20 mins waiting and speaking to "customer services" I was told the text was an error, which begs the question how Parcelforce got my mobile number. Needless to say, the items were not delivered and after another 20 wait and phone call I was… Read Full Review

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★☆☆☆☆

“ordered a top at a reduced price but was charged full...”

Written on: 31/05/2015 by Tiptop150 (1 review written)

ordered a top at a reduced price but was charged full price. Rang customer services who told me they reserved the right to charge the price at checkout, regardless of what the online sale price said. Looked again at the site and almost everything is marked at a sale price that doesn't exist and draws you in. Shameful behaviour for such a big store. They should be fined under trading standards… Read Full Review

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★☆☆☆☆

“Nothing good to say”

Written on: 12/04/2015 by Phillips101 (1 review written)

Poor customer service, scripted almost automated email responses. The HoF international delivery policy is a disgrace. They are effectively charging their international customers more (the difference is exactly the same as VAT) so essentially they get to keep the extra profit while their customers like me are required to pay "tax" twice - the UK VAT (which is their profit) and tax in their home country. What they are doing is legal, but like most UK based online retailers they should deduct the… Read Full Review

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★☆☆☆☆

“BE VERY CAREFUL!”

Written on: 27/01/2015 by hannahmassy (1 review written)

If you order online you are given only a set period to return your purchase or you will get a credit rather than a refund. If you then use your credit to make a furthe purchase and pay even a small amount by card, any returns you make will be by evoucher! Paid £150 for light using evoucher and £20 for a cushion I returned but can only have £20 refund by e voucher! Not impressed!… Read Full Review

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★☆☆☆☆

“Refunds are pitiably slow”

Written on: 14/08/2014 by 484Carter (1 review written)

I would advise anyone not to shop with HOF online, especially if they have to return goods and then wait for a refund. I sent for two garments online that did not fit, returned them the same day and then had to wait a fortnight before the money was refunded. This was despite the fact that I repeatedly sent e-mails asking where my money was. The answer was always that it could take some time for the goods to be 'processed' and the money repaid. My question is WHY? Could it be that the longer… Read Full Review

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★★★★★

“we recently purchased carpets from the Solihull...”

Written on: 08/07/2014 by mistyjack (1 review written)

we recently purchased carpets from the Solihull branch, the service we received was excellent, the staff members could not have been more helpful, they showed a genuine interest in helping us to choose colours quality and costing etc they were really pleasant to deal with. The fitters arrived at exactly the arranged time, what a great couple of guys they were, you could safely recommend them to anyone, they were both friendly and professional the fitting was superb… Read Full Review

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★☆☆☆☆

“no refund!!!!!!!”

Written on: 23/06/2014 by 5meee (1 review written)

Brought a hat online and returned them by post. Received only an email but no money or even a evoucher. I have never been treated in such a bad way. I will never shop there again!… Read Full Review

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★☆☆☆☆

“Unprofessional staff, abhorent attitude”

Written on: 30/05/2014

I was on a day out with my two young kids and we drove 45 minutes to New Castle Metro Centre and entered House of Fraser. We were very excited and were looking forward to a day of shopping. Unfortunately I picked a belt and not finding any sales person on the shop floor went to the counter within the bags/ sunglasses and accessories section to ask for the price. There were three sales persons, two females that were sat and a male assistant that was stood whom I asked for the price on that… Read Full Review

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★☆☆☆☆

“House of fraser loyalty card”

Written on: 10/05/2014 by McCartneykx143 (1 review written)

I have had a house of fraser loyalty card for a number of years and wonder why I give it purse space as I have spent hundreds of pounds and never so much have I benefitted by a single penny ... It's a waste of purse space !!!… Read Full Review

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