Had to do an exchange for a jacket today at JD Wolves h went over and above to sort our issues out arranged a new collection at Walsall instead manager again put into the worst situation went above and beyond and found a great solution to our sons birthday problem thank you both and what a credit to JD Sports.

I have been emailing you since roughly 18/12/23 with no help received back. I had an email from the delivery driver with a photo of a parcel in a business. Whose bin ? Where is the bin ? As it was nothing in mine when I checked. I have answered all your questions and sent the photos of " the safe place " where parcel was left IN A BIN REALLY !!!!!!!! I HAVE BEEN TOLD TO PHONE AS AGAIN AFTER 6 EMAILS EXPLAINING I AM SEVERELY HARD OF HEARING i am not getting any response now. I have left a review on trust pilot and had an answer stating " go to review centre for help " I did this and suprise suprise it's the same email as before. I need my money back ASAP

Lost my purse in the store. Asked if they would take my phone number and call me if it was found. Their response: no, we don't do that. Just so rude. Also refused to refund me a damaged item today because they were too busy. There were 4 people in the line.

I am waiting for 2 parcels from jd. As these are Christmas presents I'm really starting to worry now. I have spent hundreds in jd inshore & online. Can you please try & get my parcels delivered otherwise I will need full refund to buy again . Thank you

I will never shop with this company again, I have spent thousands and I’ve been treated like a thief, I was due two parcels and one was delivered which was a t shirt, the courier was Evri and a picture was taken of this parcel on my neighbours doorstep and given to my neighbour, I was also due a jacket, the tracking number for the jacket according to jd sports is the one that a picture was taken of the t shirt and the tracking number for the t shirt doesn’t show a picture just a gps map location, JD escalated this to their claims dept and rejected my claim as they say the jacket was delivered, I emailed saying why is there only one picture and you can clearly see it’s a tiny parcel which was the t shirt, I even reordered the jacket yesterday as I need to be sure I’ve got it as it’s a present, I’m now on the phone to my bank crying as I’m £88 out of pocket as JD have said I won’t get a refund, surely if I didn’t give the courier authorisation to deliver to anyone or leave my parcels anywhere I’m not liable for any loss, this gives couriers the scope to take parcels surely? They take a picture to protect themselves but why didn’t they take a picture of both parcels I’d had delivered within a minute of each other, I’m also going to contact the CEO of JD sports as I’m flabbergasted that as a loyal customer I’m treated like this. Why would you use couriers like Evri, they even changed their name to get rid of their reputation. This has now been taken up by the ceo dept of evri and jdsports and evri have said They can clearly see that only one parcel has been delivered and not two and they can’t understand why jdsports have treated me like this, the only person out of everyone I’ve spoken to who could see this, ceo dept of jdsports is now investigating it all. Jdsports you are a disgrace because if I hadn’t had the idea to contact the ceo I’d have no way of getting my money back

Had an order worth £80 delivered to a wrong place. JD sports didn't want to know. I spent £80 on nothing. Please think twice before buying from them.

I was on holiday and I placed an order for express delivery and even paid EXTRA for this service. The date of order: 11/09/2022. The order was NOT delivered during the advertised time-period which was promised under the express delivery service. Secondly, the item was delivered LATE to the hotel (after I had checked-out). This incident happened on the 11th September 2022. Now the hotel STILL has the package in their possession. I have contacted the Hilton hotel, and they mentioned that they are unable to return it. JD sports cannot even make arrangements to get the item picked-up, the package which they delivered LATE and it is their fault I am in this position and situation. I currently do not have the package which I ordered and PAID for. Neither have I been given a refund. I have made a complaint to JD sports regarding this issue and they have not even got back to me regarding this issue. I have made multiple phone calls to them and they simply do not care. I am extremely annoyed with this situation and this situation is still not resolved. JD sports should have given me a refund as I am in this situation due to their negligence of not being able to properly provide an express service. They should not make customers pay for services they simply cannot provide.

I placed an order which did not arrive. JD Sports customer care team were totally ineffective and after 10 days and several conversations with staff, requesting that the replacement be sent to a different address, the original package arrived at my address. I wrote a long letter of complaint to customer care over two months ago, which I was told had been escalated to the managers. I chased again just under two months ago and again was told that a manager would be in contact with me. I have received no response. Dreadful service right from the start.

If u could give 0 I would!  STAY AWAY!!! I returned £130 worth of shoes back in July ! I have generated the returns label & I had to contact to say has JD lost my parcel ? They were unhelpful saying I need the tracking, which I obviously don’t have as I returned them back in JULY! Now I am having to pay for trainers I don’t have. JD REFUSE TO DO ANYTHING ABOUT THIS. I have experienced this before with JD idk why I ordered again !! So have family members. Never again will I order from this company!

Ordered at the beginning of March, never received the goods, refund still being investigated after 2 month. Worst customer service ever, JD Sports still own me £200. Will never buy again, this company is bad business!

Bough vouchers from them on 13th April. 2 Day delivery. Today, on 28th April, still not received. Have contacted customer services several times asking for a refund. They're very apologetic, but no money refunded. DON@T USE JD SPORTS.

Spent nearly a thousand pounds recently. The website is slow and hard to navigate and tracking information OUT OF DATE and USELESS. It also has accepted money for several orders only to tell me theyre not available ONCE everything else has been dispatched. Delivery times I HAVE BEEN CATEGORICALLY told are estimates and in the terms and conditions there is no set time. Their customer service is ABHORRENT and if you complain THEY tell you its a private matter that will be dealt with IN HOUSE. Iv had delivery refunded FOUR times recently and been promised call backs that never materialise. Also TAKE NO NOTICE to the website they will tell you a WEEK later something is out of stock. Theyve had record sales during the pandemic AND ARE KEEPING government cash and frankly treating cuatomers like TRASH

Please be very wary using this website. The security is not fit for purpose!! Customer service have no authority to do anything and no interest in doing anything. 1st call i was given email address for apparently their fraud dept. Absolute joke that i could not be transferred straight away. Emailed this address and it is now the following day and still no reply. Thank god my bank took quicker action!! Another 2 phone calls to customer service and still no further just a sorry for the inconvenience. Are they actually joking!! They allowed not 1 but 2 separate orders to be placed using my card then allowed them to change the email address and password on my account yet nothing flagged up as suspicious. I have had to cancel all my cards as have no idea how much of my financial information they can access from details on website. Do not trust this company they do not care at all about data protection

Ohhhhhh I am so so so so angry that I don't even know how to express it .jd sport delivery has been the worse night mare ever .I ordered 5 items and after 5 days I ranged them and ask where my order is ! And I get told ohh two off your item has been cancelled due to not having non stuck in warehouse. I don't even get message or email confirming me that why it are not in stuck or why it says its available online. So I had to ring them myself after bloody 5 days .Mind you this happened to me before and waited over two weeks and then they told me my order got lost in the post but this time I will not let it go I will get compensation I deserve and I will never ever order from them again. I hope the bloody high boos will read these comments to see how they stupid businesses going down .it's taking mick seriously

I placed an order yesterday including paying for next day shipment as it is my husbands birthday today and I received an email confirmation of my Order. I then get an email today to say that my order has been cancelled due to lack of stock and a refund issued. It is his birthday today and the gift he is expecting will now no longer be available and I now don’t have time to order a replacement ams with the shops currently being shut he will now be getting no gift. I am appalled at your customer service and am extremely disappointed to received such disappointment from such a respectable company. Rest assured I will be sharing my opinion online and will do all I can to ensure other customers do not receive the same level of disappointment that I have

I had ordered a couple of items from them that came with no issue, my next order was incorrect, it was a faff to send back but I did get it posted back to them using their pick up label and courier. The process of returning the item was poor, the customer service staff were confused and difficult to deal with, it was returned at the end of December. I have tried several times to get a replacement for the incorrect item or a refund, this is now two months on and I have neither. I am now not getting any response to attempts at contact. I will not purchase from them again, most on line sites are sensible with returns policies this is the first time I have had to deal with one so poorly managed.

Fate is hard, after a long time of waiting, dozens of emails sent with no response, I had given up the idea of receiving my package. The thirtieth day after my order, I FINALLY receive my package. The joy was short-lived, JD sport was mistaken in the color of one of my two items (lmfao). The best is yet to come, the item with the color ordered is out of stock, JD sports has the nerve to ask me to return the unwanted item to trigger the refund. JD sports offers products with a very attractive streetwear style, unfortunately JD sports is not up to the task and proves an undeniable lack of professionalism. When you don't know how to manage an E-commerce, you don't do E-commerce business.

Ordered in November never received parcel called up got told it had been delivered to wrong address so was entitled to a refund, I filled in all relevant paperwork but never received my refund. Chased them for months to now be told in January that my claim is unsuccessful so I won’t be getting my money back! This is disgusting how they can treat customers like this, my claim is now with the financial ombudsman as was an expensive order

The customer service is absolutely appalling. Order trainers a month ago with 5-7 days delivery and they never arrived. Kept chasing this up and they eventually admitted they had just ‘lost them’. Didn’t fancy telling me until I kept chasing it up. I spoke to a man from their customer service who was extremely rude and unhelpful and blunt and said all they can do is offer a 10% discount - not very helpful after waiting a month and my order being lost? Every time you email someone in the chain a different person replies and they all say and promise a different thing. Trying to get a refund which is proving impossible. My second and LAST time ordering from JD Sports, absolutely appalling and embarrassing. No wonder everything is on discount, clearly the only way they’re making money

You should be ashamed of yourselves. Refusing returns claiming they’ve been worn and violating your returns policy is disgusting.