JD Sports Reviews - www.jdsports.co.uk

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★★☆☆☆
1.9 / 5
21% of users recommend this
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Latest Reviews

★☆☆☆☆

“customer service is rubbish”

Written on: 04/07/2014 by doingshopping (2 reviews written)

I can't get my money back for pants what has not been delivered to me. JD Sports customer service send standard messages to me only and nothing happens… Read Full Review

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★☆☆☆☆

“DISGUSTING customer service and delivery”

Written on: 26/06/2014 by Dennisc133 (1 review written)

I so wish I had read these reviews before ordering something from JD sports online. I ordered Sunday morning and paid next day delivery but the item never arrived until Wednesday, this was after 5 calls to their call centre and being told it had already been delivered when it defiantly hadn't. Have sent 4 emails to express my dissatisfaction and have not received a response from any of them,was promised a call back from a manager in their customer service centre which surprise surprise I have… Read Full Review

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★☆☆☆☆

“ABSOLUTELY DISGUSTING!!! JD ONLINE NEEDS CLOSING DOWN...”

Written on: 08/06/2014 by Roxyrabbit81 (2 reviews written)

I so wished I'd read these reviews before I placed my order last week, I ordered some trainers from JD Sports online and paid extra for delivery on Saturday so they would arrive in time for a birthday party today (Sunday), I waited in all day Saturday, then called JD at 4pm to enquire where my parcel was. I was told by some rude idiot that they are out for delivery and would be here by 6pm. I waited until 8pm and still NO PARCEL. I then attempted to call them back but they were CLOSED. I then… Read Full Review

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★☆☆☆☆

“AVOID!!!!!!!”

Written on: 08/05/2014

Customer service is appalling. Ordered trainers in store was told they would take 2 days to arrive at my home address & 8 days later still not arrived. Phoned customer service to be told there was an address query Aye right any excuse is better than any. I was then told problem was solved & that they contacted hermes & they would deliver on same day which they didn't. I'm now on day 8 & still no delivery… Read Full Review

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★☆☆☆☆

“horrendous”

Written on: 31/03/2014 by 1952Doyle (1 review written)

A company that fails to give its customers what they want. Avoid like the plague!!! A months later after 1 phone call and 2 emails and 3 return slips this pathetic excuse of a trader has continued to send me the same item in the wrong size 3 times. Fair to say I will be demanding a refund rather than an exchange on receiving this latest wrong order size. Will never use them again!!!… Read Full Review

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★☆☆☆☆

“World's worst retailer. Better service in Baghdad.”

Written on: 26/03/2014 by Cox71 (1 review written)

Absolutely the worst retailer I have ever come across in my travels and on the internet. After making an online purchase, I received zero information, just a blank email from JDS. The next email told me they accepted my payment. No mailing information. no follow up to my inquiries as to where the item might be. Never received the item, never heard from JDS after emailing their customer service multiple times. I couldn't even give them a half star. The owners should be extremely ashamed… Read Full Review

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★☆☆☆☆

“RUBBISH - never again!”

Written on: 26/03/2014 by 220Floyd (1 review written)

Orderered item which was to be delivered by Hermes. Knew the day of delivery but not a time and had to go out for an hour unexpectedly. I didn't worry because I thought they'd put a card through the door. When I got back I stayed in all afternoon but they'd already called and didn't leave a card. Nothing the next day or the next and no information on the Hermes tracking site, just that item was with courier. Finally phoned JD who agreed to cancel the order, give me a refund and Hermes… Read Full Review

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★☆☆☆☆

“Never buy from this store”

Written on: 02/03/2014 by gzchatzi (1 review written)

My order never arrived . After three months all I have are three mails which says the same thing ... Wait. But my card was charged from the very first moment . I feel like they are playing with me … Read Full Review

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★★☆☆☆

“NEVER ORDER FROM JD ONLINE AGAIN!!”

Written on: 27/01/2014

Ordered a tracksuit for my other halfs birthday, had a text saturday to sat itd be here that day.... waited in.... nothing!! then checked the tracking & it says DELIVERED TO OUTBUILDING!! I DONT HAVE A EFFIN OUTBUILDING!! I live in a block of 6 flats? checked the bins just in case.... then went to jd store to explain , they said contact hermes... call hermes ... they say call jd!! useless!!!! NEVER EVER AGAIN WILL I ORDER FROM JD ONLINE! Now i have to wait for them to send me a lost parcel form… Read Full Review

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★☆☆☆☆

“AVOID”

Written on: 26/01/2014 by Rcoles89 (1 review written)

My christmas order was cancelled by JD staff! They failed to inform me so this left me without my Xmas present! For the inconvenience they granted me free next day delivery and a 10% discount which I am still waiting to have credited back, the Saturday delivery did not turn up and I am still waiting for my trainers!! Another order they succeeded in messing up I made on Boxing Day, I ordered trainers to be sent to my local store. They failed to email or text when they came into store I ending up… Read Full Review

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★☆☆☆☆

“Poor. Do not use.”

Written on: 26/12/2013

Ordered a polo online on the 14th December. Still hasn't arrived (24/12/13) or been despatched. Phoned up customer service to ask for a refund, the bloke was barely literate. shocking. if I don't receive my refund i'll be taking it further… Read Full Review

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★☆☆☆☆

“christmas order”

Written on: 25/12/2013

Never ever will I be using this service again. Ordered two tshirts for my son to wear for christmas 2 and a half weeks ago and still no sign off them 2 days before Christmas. Said they were dispatched 14th then another email on 18th to say dispatched. Got manager of store to ring customer Service and they said they forgot to put them on lorry. Awful service would not recommend anyone to use this if u can't get what your looking in store go else where. … Read Full Review

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★☆☆☆☆

“Appalled ”

Written on: 23/12/2013

Order some trainers for Xmas on 6th dec they took the £115 out no sign of trainers. You can't speak to anyone when you try they are rude!!!! No one contacted me to tell me I wasn't receiving the product and that they were going to give me a refund! Told me to drive to store for a refund 27miles away!!!!!!! My bank is currently sorting it out as I have insurance!! But 2 days before Xmas haven't got my money back and don't have the trainers Thanks!!!! Won't b using you again!… Read Full Review

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★☆☆☆☆

“Worst place to order products ever! ”

Written on: 21/12/2013 by Jordan93 (1 review written)

I have ordered a pair of air max trainers and am still waiting for the goods to arrive after waiting 2 weeks, this is an absolute joke. To say jd is a big company they should be ashamed of them selfs, I work for the warehouse and all the staff also treat you like rubbish,. Jd where quick enough to take the money. I would defo not recommend ordering anything from jd online to anyone!!!!… Read Full Review

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★☆☆☆☆

“Awful company”

Written on: 19/12/2013 by edwalsh (1 review written)

I paid for the next day before 9am delivery but guess what .......no sight of the delivery!!! The website has a live chat button but when I press it ...... it doesn't work. Currently been waiting on the phone for 18 minutes but no answer. Dont use them. Awful awful awful !!!… Read Full Review

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★☆☆☆☆

“terrible customer service!!!!”

Written on: 18/12/2013 by japaya (1 review written)

order date 1st dec. money taken! account says despatched on the 6th...... its the 18th today and the different stories you get (when you can actually speak to someone) no emails from customer service have even been acknowledged. I have never known such disgusting service!!!!… Read Full Review

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★☆☆☆☆

“SHOCKING customer service!”

Written on: 15/12/2013 by Niamhoir (1 review written)

I ordered trainers 2 weeks ago, which were to be delivered within 4 working days. I have NOT received my order nor any updates on where my order is. I am fuming, shall be buying my trainers else where!! Do not bother ordering online, delivery is absolutely shocking! Well done JD, you remember to charge but forget to send out the order. Good one!!!… Read Full Review

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★☆☆☆☆

“They taken my money, iv not had my goods and will not...”

Written on: 05/12/2013

I order some trainers on te 23/11/2013, the guy at the Warrington store said it's and easy service and should be in store for you to collect on the 28/11/2013. I order them and put the order in my partners name to pick them up as it's his Xmas present, as I'm from Bolton and would not be around Warrington to collect it as offen as he is. 10 days has passed and it's the 3/12/2013 and my trainers have still not arrived in store. The store manager advised come in store as I'm entitled to a… Read Full Review

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★☆☆☆☆

“Fuming!”

Written on: 28/11/2013

Ordered some chinos that were too big and sent back via Yodel. I paid via Paypal and noticed that after tracking the item back to JD Sports warehouse they hadn't refunded me. After 2 emails later and no response I called their Customer Service to be told that I would not be getting a refund due to there being pet hair on the trousers! I told them how cross I was and asked if it could not have been rollered off. They told me they were unsellable. I find this very hard to believe - I packed… Read Full Review

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★★★☆☆

“very poor”

Written on: 23/11/2013

JD sport service was very poor! I ordered by online. I bought some for winter, hat and scaft. But they gave me the wrong hat! I dont feel to give it back,. So i gave the wrong hat to my friend! Very very rubbish!… Read Full Review

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