JD Sports Reviews - www.jdsports.co.uk

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★★☆☆☆
1.9 / 5
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Latest Reviews

★☆☆☆☆

“JD SPORTS, Worst customer service and use worst couriers!”

Written on: 07/11/2014

So after ordering on the 01/11/14 my order was 'out for delivery' on the 04/11/14, I'm thinking all is going well however no one was in to collect parcel... courier decides NOT to leave a card or anything. I wanted to get hold of the courier to re arrange but had no way of doing so as HERMES and JD SPORTS both said we cant help and cant contact the couriers etc! anyway so the next day he tries again, no one is in (obviously as I wanted to rearrange delivery) he doesn't leave a card AGAIN for… Read Full Review

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★☆☆☆☆

“Does JD Mean Just Don't?”

Written on: 15/09/2014 by lisa1603 (1 review written)

JD stands for JUST DONT! I am appalled by the customer service and professionalism of the Manager in the White Rose store in Leeds on Monday 15th September. I was taking some £80 trainers back that belonged to my daughter which she has had for 26 days to point out that some sharp lumps in the back of them resulting in nasty blisters on each foot. The manager suggested she would send them away for analysing and I was happy for them to do so. I asked if we could enclose photographs for evidence… Read Full Review

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Ajc44's Response to lisa1603's Review

Written on: 29/10/2014

I have also experienced quite dreadful in store service. I tried to return a pair of trainers after two weeks which were falling apart at the seams. The manager claimed this was 'wear and year' and sent them away for inspection. In the mean time I have to buy a further pair of trainers.
What JD is saying is that you cannot expect their shoes to last more than two weeks. Of course I would never enter there stores again.

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★☆☆☆☆

“JD Sports failed to deliver on next day courier after...”

Written on: 13/08/2014 by JRichmond (1 review written)

JD Sports failed to deliver on next day courier after I had increased my spend to ensure free next day delivery. So many other complaints on the internet about this store, I certainly will not be using them again. TERRIBLE SERVICE… Read Full Review

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★☆☆☆☆

“very rude managers and staff”

Written on: 11/08/2014 by SVETA34 (1 review written)

I’m visit today 11.08.2014 at Harrow on the Hill JD store! Was a bit busy and all staff never ask of any help , it so many of young people work there UN ORGANIZE , then I so 2 lady's talk with each do I try to ask them of help about the size and I was shocked!!!! With my little children, how she open her mouth to answer very angry and she behavior was very rude. Than I tray to ask for the manager, and finally I find out she Is the manager, and I just ask her name she refuse to give me. I… Read Full Review

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★★★★★

“Very good hosts, very good quality, great stores ”

Written on: 23/07/2014 by Nicholsonow232 (1 review written)

This is a very good stors, the sellers are very welcoming , friendly and the shops , and the shoes are good quality and I highly recommend this store!… Read Full Review

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★☆☆☆☆

“customer service is rubbish”

Written on: 04/07/2014 by doingshopping (2 reviews written)

I can't get my money back for pants what has not been delivered to me. JD Sports customer service send standard messages to me only and nothing happens… Read Full Review

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★☆☆☆☆

“DISGUSTING customer service and delivery”

Written on: 26/06/2014 by Dennisc133 (1 review written)

I so wish I had read these reviews before ordering something from JD sports online. I ordered Sunday morning and paid next day delivery but the item never arrived until Wednesday, this was after 5 calls to their call centre and being told it had already been delivered when it defiantly hadn't. Have sent 4 emails to express my dissatisfaction and have not received a response from any of them,was promised a call back from a manager in their customer service centre which surprise surprise I have… Read Full Review

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★☆☆☆☆

“ABSOLUTELY DISGUSTING!!! JD ONLINE NEEDS CLOSING DOWN...”

Written on: 08/06/2014 by Roxyrabbit81 (2 reviews written)

I so wished I'd read these reviews before I placed my order last week, I ordered some trainers from JD Sports online and paid extra for delivery on Saturday so they would arrive in time for a birthday party today (Sunday), I waited in all day Saturday, then called JD at 4pm to enquire where my parcel was. I was told by some rude idiot that they are out for delivery and would be here by 6pm. I waited until 8pm and still NO PARCEL. I then attempted to call them back but they were CLOSED. I then… Read Full Review

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★☆☆☆☆

“AVOID!!!!!!!”

Written on: 08/05/2014

Customer service is appalling. Ordered trainers in store was told they would take 2 days to arrive at my home address & 8 days later still not arrived. Phoned customer service to be told there was an address query Aye right any excuse is better than any. I was then told problem was solved & that they contacted hermes & they would deliver on same day which they didn't. I'm now on day 8 & still no delivery… Read Full Review

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★☆☆☆☆

“horrendous”

Written on: 31/03/2014 by 1952Doyle (1 review written)

A company that fails to give its customers what they want. Avoid like the plague!!! A months later after 1 phone call and 2 emails and 3 return slips this pathetic excuse of a trader has continued to send me the same item in the wrong size 3 times. Fair to say I will be demanding a refund rather than an exchange on receiving this latest wrong order size. Will never use them again!!!… Read Full Review

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★☆☆☆☆

“World's worst retailer. Better service in Baghdad.”

Written on: 26/03/2014 by Cox71 (1 review written)

Absolutely the worst retailer I have ever come across in my travels and on the internet. After making an online purchase, I received zero information, just a blank email from JDS. The next email told me they accepted my payment. No mailing information. no follow up to my inquiries as to where the item might be. Never received the item, never heard from JDS after emailing their customer service multiple times. I couldn't even give them a half star. The owners should be extremely ashamed… Read Full Review

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★☆☆☆☆

“RUBBISH - never again!”

Written on: 26/03/2014 by 220Floyd (1 review written)

Orderered item which was to be delivered by Hermes. Knew the day of delivery but not a time and had to go out for an hour unexpectedly. I didn't worry because I thought they'd put a card through the door. When I got back I stayed in all afternoon but they'd already called and didn't leave a card. Nothing the next day or the next and no information on the Hermes tracking site, just that item was with courier. Finally phoned JD who agreed to cancel the order, give me a refund and Hermes… Read Full Review

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★☆☆☆☆

“Never buy from this store”

Written on: 02/03/2014 by gzchatzi (1 review written)

My order never arrived . After three months all I have are three mails which says the same thing ... Wait. But my card was charged from the very first moment . I feel like they are playing with me … Read Full Review

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★★☆☆☆

“NEVER ORDER FROM JD ONLINE AGAIN!!”

Written on: 27/01/2014

Ordered a tracksuit for my other halfs birthday, had a text saturday to sat itd be here that day.... waited in.... nothing!! then checked the tracking & it says DELIVERED TO OUTBUILDING!! I DONT HAVE A EFFIN OUTBUILDING!! I live in a block of 6 flats? checked the bins just in case.... then went to jd store to explain , they said contact hermes... call hermes ... they say call jd!! useless!!!! NEVER EVER AGAIN WILL I ORDER FROM JD ONLINE! Now i have to wait for them to send me a lost parcel form… Read Full Review

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★☆☆☆☆

“AVOID”

Written on: 26/01/2014 by Rcoles89 (1 review written)

My christmas order was cancelled by JD staff! They failed to inform me so this left me without my Xmas present! For the inconvenience they granted me free next day delivery and a 10% discount which I am still waiting to have credited back, the Saturday delivery did not turn up and I am still waiting for my trainers!! Another order they succeeded in messing up I made on Boxing Day, I ordered trainers to be sent to my local store. They failed to email or text when they came into store I ending up… Read Full Review

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★☆☆☆☆

“Poor. Do not use.”

Written on: 26/12/2013

Ordered a polo online on the 14th December. Still hasn't arrived (24/12/13) or been despatched. Phoned up customer service to ask for a refund, the bloke was barely literate. shocking. if I don't receive my refund i'll be taking it further… Read Full Review

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★☆☆☆☆

“christmas order”

Written on: 25/12/2013

Never ever will I be using this service again. Ordered two tshirts for my son to wear for christmas 2 and a half weeks ago and still no sign off them 2 days before Christmas. Said they were dispatched 14th then another email on 18th to say dispatched. Got manager of store to ring customer Service and they said they forgot to put them on lorry. Awful service would not recommend anyone to use this if u can't get what your looking in store go else where. … Read Full Review

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★☆☆☆☆

“Appalled ”

Written on: 23/12/2013

Order some trainers for Xmas on 6th dec they took the £115 out no sign of trainers. You can't speak to anyone when you try they are rude!!!! No one contacted me to tell me I wasn't receiving the product and that they were going to give me a refund! Told me to drive to store for a refund 27miles away!!!!!!! My bank is currently sorting it out as I have insurance!! But 2 days before Xmas haven't got my money back and don't have the trainers Thanks!!!! Won't b using you again!… Read Full Review

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★☆☆☆☆

“Worst place to order products ever! ”

Written on: 21/12/2013 by Jordan93 (1 review written)

I have ordered a pair of air max trainers and am still waiting for the goods to arrive after waiting 2 weeks, this is an absolute joke. To say jd is a big company they should be ashamed of them selfs, I work for the warehouse and all the staff also treat you like rubbish,. Jd where quick enough to take the money. I would defo not recommend ordering anything from jd online to anyone!!!!… Read Full Review

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★☆☆☆☆

“Awful company”

Written on: 19/12/2013 by edwalsh (1 review written)

I paid for the next day before 9am delivery but guess what .......no sight of the delivery!!! The website has a live chat button but when I press it ...... it doesn't work. Currently been waiting on the phone for 18 minutes but no answer. Dont use them. Awful awful awful !!!… Read Full Review

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