Accuvision - www.accuvision.co.uk

I send them my iscan report for quotation last week they didn't replied and i phoned them again today and when they returned call back there was a male on phone who was extremely rude and aggressive who gave me price for surgery and when i asked him what you can do best for me please he said you are not buying clothes saree or suits its laser eye surgery bla bla it was very disrespectful,and rude behaviour.how badly they treating it was disgusting. Please stay away from them.

I broke my glasses beyond repair on thursday and had my new pair on saturday. I had the pleasure of dealing with Ivonne who was fantastic. all my questions were answered and she didn't try to upsell. I felt she was very honest about what frames looked good and which didn't. If you want great service with a great staff Accuvision in schaumburg is the place for you.

I wanted to wait a full year since I had my laser eye surgery with Accuvision to review them as this is the minimum they recommend for the eyes to fully heal and settle down. I can safely say that it is one of the best purchases and investments I have ever made. I am extremely happy with the outcome and service I was offered.

Why Accuvision? They seemed very trustworthy and understanding from the first consultation. They were happy to answer any questions, fears or doubts about the procedure or practice. The whole team from the receptionist through to the surgeon we're very friendly and attentive and the price they quoted was very competitive too.

The surgery itself went very well and at worst was only a little uncomfortable which was to be expected. After 3 days I felt great and could see perfectly. The after care was excellent and thorough and I always felt in capable hands.

Now a year on I couldn't be happier with the results and service. If you're considering having it done, don't delay, at least go for a consultation and see for yourself.

I am appalled by the way I have been treated by Accuvision or more appropriately Inaccuvision. I requested a free consultancy to discuss the potential provision of laser surgery or some other form of treatment if that was not appropriate. Following a telephone call and 2 e-mails I was given an appointment by Accuvision in Harley Street. The Consultant was brilliant and wrote to my Dr requesting further information before making any recommendations. Imagine my surprise when I received a bill directly from the Consultant for £210.00. I e-mailed Accuvision pointing out the mistake expecting them to cover the cost. At no time was I told or even given the impression that the so called free consultancy would be billed because my condition was more complicated. When I politely tried to resolve the matter I was fobbed off with references to the website which if you can find it states that some consultancies have to be paid for. I would like to know how I would know until the appointment was completed but to have been given the impression it was free is wrong, and ultimately I was told to pay the bill and not to communicate with them again!! I would be very careful about using this company, their customer service is appalling, the website misleading and the attitude of the staff unprofessional.

I left writing this review after my 3 month check up just to give a more realistic review of my whole laser eye surgery experience.

After being rejected at other laser eye surgery clinics due to my high prescription, (I was -9.00 in both eyes) I was over the moon when Accuvision accepted me for surgery. I was very excited and somewhat apprehensive as to what to expect. From the very start of my journey, where I came for a consultation 2 years ago and up until now, I have to be honest the staff have been amazing! Very polite and professional every step of the way!

Yes it took me 2 years to finally make the decision to go ahead with laser surgery, but now I know it's one of the best decisions I've ever made in my life especially after being rejected at other clinics. However, due to my high prescription (where I wore contact lens all the time) I was warned by the optometrists and even the surgeon on the day of my surgery, that I may be left with a very small prescription (from -9.00 in both eyes to -1.5). I was told I may need glasses just for clarity and I won't be dependent upon them as I have been for all my life so far. Nevertheless, knowing I won't need any contact lenses or even depend on glasses to see, I was very relieved to hear that there's still a chance I can be lens free. This alone was good enough for me so I agreed to have the surgery done.

My surgery was done at Sollihull Bham. The surgery itself was a very quick and pain free procedure and it was over in 10 mins! The best part of it was when I went into the room, the surgeon took my glasses away and said I won't be needing them again, and when I sat up after the procedure I could read the sign on the wall opposite to where I was sat!! I couldn't believe it, i would never have been able to read that sign without lens or glasses, but now I could!! It was the best feeling ever!! However, my eyes were still very blurry and misty, which was partly due to the anaesthetic drops they put in my eyes and the surgery. I was told this will improve over the next 24 hours.

From then on each day my eyes were getting better and better. I was back at work on the Tues (surgery was on the Saturday afternoon), however my eyes were still quite cloudy and misty due to the surgery but I was able to see and I even drove to work! My post surgery check up was on Monday and I even drove to the clinic!

It's been nearly 4 months since my surgery, and my eyesight is near enough perfect! My last check up at 3 months showed I had 20:20 vision which was amazing since we all thought I'll still be left with a very small prescription. My eyes are a little dry occasionally which can leave them feeling abit tired and my vision goes a bit blurry, but this was still due to the healing process and I was reassured it can take upto 6 months or more to completely heal.

Overall I am very pleased with my results and at how the staff at Accuvision have dealt with me. Everyone has been amazing and I would like to say a big thank u to each and every one of those staff members involved in my treatment!! I am very grateful for all they have done for me.

Thank you

Really happy.

I was nervous before hand but they were so professional they put me at ease.

They were friendly, explained everything thoroughly and answered all my questions. The procedure itself was quick and easy and afterwards I got good support from them.

Would definitely recommend.

Had laser eye surgery, very good staff and great results

I had I had a consultation for laser eye surgery about two years ago but couldn't afford the treatment at the time. Recently, I have planned to travel to Australia and did not want the hassle of glasses or contact lenses while I was out there.

I went to a few different clinics for a consultation but some of them were not able to help me because of my drier than normal eyes and they thought I would have 'corneal cracks' after surgery. I came back to Accuvision and they said I could try their alternative treatment called Trans-Epi or Trans Epithelial Surface Ablation or TESA. This is an advanced procedure that Accuvision have been offering to patients since 2005. It would not eliminate the dry eye condition but would certainly minimise the impact of laser eye surgery on the dry eye condition.

The consultation was very informative and unpressured. and on the basis of what they told me in great detail I felt confident to book my surgery with them. I booked my surgery at the Parsons green clinic for Friday the 3rd October 2014. The day of surgery was fine, I came in with my dad and everyone was good to me. The surgeon, Mr Prashant Jindal was lovely. I was aware of what was going on but it was completely painless. During my follow up appointment the next day I was told the healing was delayed as my tears do not have as much oil as normal tears. But I was expecting that and by using the drops I have been able to manage my recovery well. I was given some more drops for the night and at one stage around midnight I got confused with the drops and called their 'out of hours' number to leave a message, but it was picked up straight away and my mind was put at ease. They even called the following Monday to check I was OK. I was quite surprised by this especially when reading the reviews regarding poor follow up. I found the staff at Accuvision to be incredibly friendly and I was followed up quite closely, especially as my epithelium was healing from scratch. It was really appreciated.

Since the surgery a month ago I can't believe the difference to my life. I was on Putney Bridge earlier and I could see the bus all the way across, I am sure I couldn't do that, even with my glasses.

It feels so weird not wearing glasses anymore, especially not having to constantly take them off and clean them every time it rains. I would recommend laser eye surgery with Accuvision to anyone. Australia is going to be so much easier to enjoy, I'm looking forward to it even more now!

Accuvision were recommended to me by 2 people and the initial consultation went well. Attentive staff and the surgery was a success too.

However, I was left with a blurring in my left eye though although this was by design as my left eye was for close up work – reading etc and my right eye for distance work.

Although I said before surgery I would rather have good binocular vision and wear reading glasses I was advised to take their professional advice and if I didn’t like the results they would operate again in 3 months to correct the vision in my left eye as was told “some people like it and some people hate it.”

Unfortunately this turned out not to be the case. I’ve had several appointments since and each time, they try to talk me out of having the opp again and even after me insisting I want it done they make excuses not to do it. They would not offer me a Saturday appointment so I had to take time off work each time I paid them a visit (I'm self employed) One appt they claimed there were no free slots and to come back the following week. I returned but the surgeon said he would like to let my eyes heal a bit longer so left it another 3 months. Next booking the surgeon was off sick so had to reschedule again. Finally got a new appt and then had the same pantomime of them trying to talk me out of having the opp done. On the last occasion they said the risks of doing the opp far outweigh the benefits and it’s not worth my while doing it.

I just don’t understand why I was initially told I could have the opp again on my left eye after 3 months if I wasn’t happy with the results (which I wasn’t) Then told to leave it a bit longer so it fully heals and then finally not to do it all! They seem to have a set routine for patients like me where they go out of their way not to operate twice and just hope I get fed up and disappear. They have your money, you've signed the disclaimers so you can’t touch them. All I will say is that if you’re considering having laser eye surgery, please don’t make the same mistake as me and do your own thorough research and don’t rely solely on recommendations. Needless to say I do not recommend using Accuvision.

I have had my surgery done nearly a year ago (London, Wavefront Lasik). I have been left with an undercorrection and my vision is still slightly blurry without glasses. It happens and we all take that risk when we decide to go through with it (5-15% risk in the UK).

The devil is in the aftercare.

Accuvision claims to "highly value feedback on all aspects of the service they provide, from initial consultation through to surgery". That is very true, as my issues with the clinic started AFTER the surgery.

After over three months, when it became clear the surgeon did not manage to achieve the expected result, I started enquiring about the possibility of enhancement. It was then that the tone of everyone in the clinic changed 180 degrees.

An enhancement procedure is certainly a vast expense that the staff seem to be instructed to avoid at all costs. Effectively, I was successfully discouraged from it and have since been seeking expensive help elsewhere. Accuvision is clearly about numbers and sales targets rather than long lasting patient satisfaction.

I am disappointed, though mostly with myself, for allowing them to fool me with their sales technique and false politeness. I believed they were somewhat better than the ´high street' laser surgery providers, unfortunately they are no different.

A real eye-opener, so to speak... Avoid.