David Clulow Opticians Reviews - www.davidclulow.com

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★★☆☆☆
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Latest Reviews

★☆☆☆☆

“I wish I had read these reviews”

Written on: 12/09/2014 by RandomUsername2 (1 review written)

My visit cost me a fortune and incredible amount of stress. I should point out that I had been a couple of years previously and had lovely service. But on my most recent visit, the chaos began when they could not find my records, and gave me the impression that it was somehow my fault for not going regularly enough. I had no confidence in the optician who seemed surprised and concerned at every single answer. My entire visit lasted 2 hours and I left with a terrible headache and sore eyes… Read Full Review

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★☆☆☆☆

“Rubbish”

Written on: 02/09/2014

Bought a pair of Channel frames and after a week the painted end of the frame started to peel off and returned frames to David Clulow Bluewater and was told that as lenses was not fitted in the shop the frame was not under warranty. I left frames in shop after so much argument. 2 weeks later after so many calls, got a phone call that Channel has agreed to replace the frame hands????? 4 weeks later I still have not got my frames back. David Clulow has zero customer services and do not treat… Read Full Review

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★☆☆☆☆

“Terrible Service and Time Wasters”

Written on: 01/09/2014 by RachaelWest (1 review written)

I have been wearing contact lenses for about 20 years. I have been wearing Acuvue Moist for a long time now. David Clulow in Basingstoke insisted on me trying different lense makes and made me come back repeatedly to the store for "fittings". With a holiday coming up I came to the end of my tether and said I just wanted my prescription so I could go and buy my Acuvue with the new prescription elsewhere. They now refuse to give me this quoting that they don't give out prescriptions as that means… Read Full Review

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★★★★★

“Sometimes it's worth paying for service”

Written on: 05/08/2014 by Marissao491 (1 review written)

I paid rather a bit of cash for my specs, however, the service was great, the experience a happy memory and I felt secure in spending lots of money. I usually look to get a great bargain but sometimes it really is worth spending that little but extra!… Read Full Review

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★☆☆☆☆

“Worst customer service i have ever experienced!”

Written on: 21/07/2014 by Conrad341 (1 review written)

High St Kensington branch. Started off very well, good comprehensive eye test then it all went wrong when it came to choosing my glasses. They were snooty and rude and completely unhelpful. When i finally did chose some frames that i liked they then said i couldn't have them with my lenses. ( perhaps should point that out first!) Also £810 for 2 pairs of glasses is very steep indeed. All in all i have never had worse service anywhere. It was as if the sour faced girl woke up everyday just to… Read Full Review

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★☆☆☆☆

“Poor comunication and customer service”

Written on: 14/01/2014

I am very disappointed with the customer service at Canary wharf branch. I visited 30/12/2013 had eye test and chose frames. (Not cheap) I explained that I was returning to France 15/01/2014 and was told my glasses would be ready for collection 12/01/2014. I have had to make many calls ( now the 14th) and I still do not have my glasses . I visited the shop yesterday to be told that "they had been dispatched". On further questioning they seemed to have no idea where they were and had no… Read Full Review

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★★★★★

“Great Initial Customer Service”

Written on: 20/11/2013 by Modern-Nationalist (1 review written)

I am a marketing and customer service professional. I must emphasize the word initial because I have not been taken in by the heavy sales pitch. I went to the store in Victoria Street London for an eye test and I was impressed at the meet and greet of the staff who were very friendly and polite. The young lady who carried out my eye test appeared to be very knowledgeable and efficient. She went to great lengths to get the prescription just right and to be honest I was impressed. I have… Read Full Review

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★☆☆☆☆

“Could not care a less !”

Written on: 16/11/2013

Buying and choosing glasses is a personal and EXPENSIVE business therefore you would expect staff to be experienced,attentive and at least CARE that the customer has decent service. NOT the case is ISLINGTON where I have encountered the worst service ever in buying new glasses. I will never buy frames or get my eyes tested in any David Clulow branch again - all style and no substance !… Read Full Review

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★☆☆☆☆

“I feel cheated”

Written on: 24/09/2013

I am happy with the frames but I spent £370 on the varifocal lenses. I told the staff immediately that the glasses are of no use for working on a PC I could see that from the card used to test this I would only get a blurred image. I was told to go away and come back after 2 weeks having tried them out as it takes time for eyes to adjust. I bought them back after 3 days and the so called optician adjusted the frame so that the reading part of the lenses was higher up my face. Needless to say… Read Full Review

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★☆☆☆☆

“Expensive and very poor service”

Written on: 01/09/2013

Came out of shop and felt cheated. Way too expensive. Extremely poor customer service. Will not go back. Keep getting different prices from different staff… Read Full Review

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★★☆☆☆

“Ripped off multiple times”

Written on: 30/08/2013

I went to their optician, started of good service, arranged a prescription and glasses. However the glasses failed to meet the spec i paid for, such as scratch resistance, where the same glasses failed even after i got the lens replaced. And when i asked for the copy of my prescription, they have sent the wrong one (two years old, rather than the prescription I got about 6 months agoo)… Read Full Review

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★☆☆☆☆

“Worst service ever”

Written on: 29/08/2013

Completely incompetent staff, each person had a different view on the types of glass (reduction index and tint combinations). Most of the information I was given was actually incorrect. I have been waiting for over a month to get my glass fitted in my frame in a satisfactory way. Communication is poor, their promises to call me have mostly been unfulfilled. They also struggle to track the order and the status with the lab. It's a complete chaos. Worst customer experience I ever had with any… Read Full Review

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★★☆☆☆

“Could try harder”

Written on: 02/08/2013

Been to the Bluewater shop this morning as they opened at 10am.My husband wanted his glasses tightened because they keep slipping down his nose.We were told they couldn't do anything until 11.30 because she was on her own until that time and couldn't leave the counter.Surely this isn't acceptable,what happens if two or three more customers come in.It seems once David Clulow let's you part with your money they then couldn't care less we had a similar problem when he first picked up his… Read Full Review

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★★★★★

“Excellent Service”

Written on: 11/07/2013 by A.H.. (1 review written)

I went to DC in Covent Garden and have never felt so taken care of in any other optician here in London. The eye check was done exceptionally well by Niki and the other staff was cheerful and helpful. Yes, the contact lenses are more expensive than Specsavers but I rather invest in quality as I only have one pair of eyes. But that's just my opinion… Read Full Review

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★☆☆☆☆

“Amazed they are still in business”

Written on: 03/06/2013 by squirrelsstink (3 reviews written)

Awful service. Was told I'd get next day delivery and rushed down the M4 from London to be with the Oracle branch before 20:00, closing time. Then was told it was a wasted effort, the glasses weren't ready because of quality control issues. You've got my email & telephone number but didn't even have the courtesy to email let alone call me after spending hundreds of pounds with your company? Collected the glasses the day after, (I had to call you) and they have a scratched lens and wobbly… Read Full Review

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★☆☆☆☆

“Truly awful, will never return!”

Written on: 24/11/2012

Ordered 2 pairs of glasses. 1st one they called and said glasses are ready. Asked them to check they were ok as it was a 30 mile round trip and wanted to be sure they were ok. They called back and said optician had checked and they were fine. Made the trip,put glasses on felt sick and double vision. They'd put a prism in the wrong lens. 2nd pair wrong size and shape lens fitted. Staff spent 15 mins trying to persuade me lens was correct size before admitting I was right. Few other things such… Read Full Review

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★★☆☆☆

“Incompetent or Crooked?”

Written on: 08/11/2012

Insisted on selling me varifocals which I've never needed before. As soon as I put them on I knew they weren't working properly as anything at normal reading distance was blurred. Went back to my old glasses while they switched the lenses to standards. I can now see fine (my right eye has benefited from correction, but what's really galling is the fact there were multiple charges associated with the varifocal lenses that weren't refunded - I've now paid £200 more than I needed to (bought… Read Full Review

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★☆☆☆☆

“Unprofessional”

Written on: 13/08/2012

After having an eye test, I ordered some reading glasses, but when I collected them the lenses were wrong… Read Full Review

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★☆☆☆☆

“WAY too expensive !!”

Written on: 08/06/2012

David Clulow are very professional, and their sight test is very thorough, however, they charge about 50% more than any other optician. I paid £417 for 12 months supply of contact lenses, whereas Specsavers and many other online suppliers charge £189. When I discovered this and tried to get my money back, they would not offer me any kind of refund or cancel my order even though I called about one hour after placing the order. I feel completely ripped off, and will not be using them ever… Read Full Review

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★☆☆☆☆

“If you have a complex prescription I would not...”

Written on: 16/04/2011

If you have a complex prescription I would not recommend using David Clulow for glasses (contact lenses may be another issue). After 5 failed attempts to get the prescription right and 9 wasted weeks in and out for appointments, I gave up, requested a refund and went back to my previous optician. As for the staff, they are all very pleasant and when I asked for a refund they did not question it at all.
David Clulow is fine if you're wanting to buy sunglasses or flash designer labels but… Read Full Review

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