David Clulow Opticians Reviews - www.davidclulow.com

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Latest Reviews

★★★★★

“Excelllent service, people & products”

Written on: 27/04/2015 by PaulGRJOnes (1 review written)

Used this site before visiting & was slightly worried given the consistent bad reviews, however given people will often complain about pretty much every little thing & generally it's the only the negative reviews that get left I thought I'd at least have the eye test & go from there (the shop is convenient for my office (Soho) & had the Persol frames I was interested in). From the moment I entered the shop (small, but cute, with very high quality stock & lots of samples to try) I really have… Read Full Review

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★★☆☆☆

“Always Up Selling ”

Written on: 28/03/2015 by Eyesandears (1 review written)

I've had two experiences with David Cudlow and both times I was up sold -straight away. Without the bat of an eyelid. The first was after being lured into the shop with a free eye test, only to be told I need glasses for around £500. Quotes elsewhere were about £200. It was only when I insisted that they then offered cheaper solutions. The second experience was an enquiry about the cost of lens replacement. Instantly I was up sold to a thinner lens costing £50 more, and only after… Read Full Review

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★★★★★

“Expert Irish man in Soho”

Written on: 08/03/2015 by Batchelor475 (1 review written)

Hi guys, I see that a lot of the reviews on here are quite negative so I thought I better give a little positive feedback on a recent experience I had in the Soho branch of David Clulow. My wife and I popped in to have a look whilst we were in London for a weekend. We both needed an update as have had our previous pairs for over 5 years. Upon entering the store we were greeted by a young chap from dublin with a warm smile and some polite assistance with our bags. He kindly offered to show us… Read Full Review

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★☆☆☆☆

“ALL STYLE AND NO CUSTOMER SERVICE”

Written on: 10/02/2015 by Clarissah89 (1 review written)

I have to say this is my second major purchase from david Clulow in the last 2 years and all in all the customer experience and the value for money component was really substandard. I visited two stores Richmond and recently the kings road - the eye tests were good but that was really down tRo the individual opticians I purchased a £400+ pair of glasses and they didn't even offer to fit them for me when I went to pick them up . To add to that it took them more than 2 weeks to have them… Read Full Review

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★☆☆☆☆

“Very poor products and service”

Written on: 15/01/2015 by Christinen1969 (1 review written)

I bought two pairs of glasses from DC about 3 years ago theoretically on special 2 for 1 offer. I can confirm other customer's experience of "opaque pricing" when hit out of the blue with the £450 price tag. Having already wasted a lot of time I went ahead any way. subsequently the glasses were never fitted competently despite several fittings and complaints. Now, after only 3 years wear the coatings of the lenses are pealing off leaving a scratched pitted finish and for me, blurred… Read Full Review

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★☆☆☆☆

“Patronising and Rude staff”

Written on: 22/12/2014

My firm offers free eye tests from David Clulow and the Jubilee Place branch is close to where I work. After returning from holiday I discovered that my eye had gone very red and vision was blurred. The optician who examined me asked if my lenses had touched water. I told her that I had been to a big theme park that had rides and also a water park area. I had worn my lenses to get about there as the place was huge.

She quite rightly told me that I should not have worn my lenses. I agreed with
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★☆☆☆☆

“Very disappointed!!! NOT recommended.”

Written on: 04/12/2014 by sudhanshu87 (1 review written)

Very disappointed with the service at Canary Wharf (Cabot Place) - (1) Staff and optometrist were notably unfriendly during my eye examination (2) I was told to come back for the prescription. I went three times after work (which is the only time I get) only to be told each time that the optometrist has gone home and her signature is required. I asked why she didn't do it during the day over the last 3 days and was told 'you have to ask for it'. (3) At this point seeing my frustration one… Read Full Review

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★☆☆☆☆

“The irritable optometrist gave me the wrong prescription”

Written on: 11/11/2014 by Petersonbm235 (1 review written)

The service was terrible.. during my eye test when I was unsure between two choices of lense, the optometrist would get extremely annoyed with me. But that was far from the worst part.. 2 months after wearing the glasses I paid £500 for, I suffer from the worst headaches and eye soreness. Last week I went to get my eyes tested at a cmopetitor and it turns out that the David Clulow prescription was inaccurate and causing these headaches. I am tempted to take legal action against them if they… Read Full Review

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★☆☆☆☆

“Inferior product with no warranty”

Written on: 29/09/2014 by antp (1 review written)

Spent over £500 on a pair of rimless glasses. After 8 months they literally fell off my face during normal wear. The lens had broken where it connects to the nose part. Took them back and was told that the warranty only lasts 6 months so tough you will have to pay full price for repair. I did this and they again failed in the same place in less than a further year. By this time I'd resolved never to use David Clulow again and took them to a new opticians to fit new lenses. The new optician… Read Full Review

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★☆☆☆☆

“I wish I had read these reviews”

Written on: 12/09/2014 by RandomUsername2 (2 reviews written)

My visit cost me a fortune and incredible amount of stress. I should point out that I had been a couple of years previously and had lovely service. But on my most recent visit, the chaos began when they could not find my records, and gave me the impression that it was somehow my fault for not going regularly enough. I had no confidence in the optician who seemed surprised and concerned at every single answer. My entire visit lasted 2 hours and I left with a terrible headache and sore eyes… Read Full Review

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★☆☆☆☆

“Rubbish”

Written on: 02/09/2014

Bought a pair of Channel frames and after a week the painted end of the frame started to peel off and returned frames to David Clulow Bluewater and was told that as lenses was not fitted in the shop the frame was not under warranty. I left frames in shop after so much argument. 2 weeks later after so many calls, got a phone call that Channel has agreed to replace the frame hands????? 4 weeks later I still have not got my frames back. David Clulow has zero customer services and do not treat… Read Full Review

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★☆☆☆☆

“Terrible Service and Time Wasters”

Written on: 01/09/2014 by RachaelWest (1 review written)

I have been wearing contact lenses for about 20 years. I have been wearing Acuvue Moist for a long time now. David Clulow in Basingstoke insisted on me trying different lense makes and made me come back repeatedly to the store for "fittings". With a holiday coming up I came to the end of my tether and said I just wanted my prescription so I could go and buy my Acuvue with the new prescription elsewhere. They now refuse to give me this quoting that they don't give out prescriptions as that means… Read Full Review

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★★★★★

“Sometimes it's worth paying for service”

Written on: 05/08/2014 by Marissao491 (1 review written)

I paid rather a bit of cash for my specs, however, the service was great, the experience a happy memory and I felt secure in spending lots of money. I usually look to get a great bargain but sometimes it really is worth spending that little but extra!… Read Full Review

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★☆☆☆☆

“Worst customer service i have ever experienced!”

Written on: 21/07/2014 by Conrad341 (1 review written)

High St Kensington branch. Started off very well, good comprehensive eye test then it all went wrong when it came to choosing my glasses. They were snooty and rude and completely unhelpful. When i finally did chose some frames that i liked they then said i couldn't have them with my lenses. ( perhaps should point that out first!) Also £810 for 2 pairs of glasses is very steep indeed. All in all i have never had worse service anywhere. It was as if the sour faced girl woke up everyday just to… Read Full Review

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★☆☆☆☆

“Poor comunication and customer service”

Written on: 14/01/2014

I am very disappointed with the customer service at Canary wharf branch. I visited 30/12/2013 had eye test and chose frames. (Not cheap) I explained that I was returning to France 15/01/2014 and was told my glasses would be ready for collection 12/01/2014. I have had to make many calls ( now the 14th) and I still do not have my glasses . I visited the shop yesterday to be told that "they had been dispatched". On further questioning they seemed to have no idea where they were and had no… Read Full Review

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★★★★★

“Great Initial Customer Service”

Written on: 20/11/2013 by Modern-Nationalist (1 review written)

I am a marketing and customer service professional. I must emphasize the word initial because I have not been taken in by the heavy sales pitch. I went to the store in Victoria Street London for an eye test and I was impressed at the meet and greet of the staff who were very friendly and polite. The young lady who carried out my eye test appeared to be very knowledgeable and efficient. She went to great lengths to get the prescription just right and to be honest I was impressed. I have… Read Full Review

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★☆☆☆☆

“Could not care a less !”

Written on: 16/11/2013

Buying and choosing glasses is a personal and EXPENSIVE business therefore you would expect staff to be experienced,attentive and at least CARE that the customer has decent service. NOT the case is ISLINGTON where I have encountered the worst service ever in buying new glasses. I will never buy frames or get my eyes tested in any David Clulow branch again - all style and no substance !… Read Full Review

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★☆☆☆☆

“I feel cheated”

Written on: 24/09/2013

I am happy with the frames but I spent £370 on the varifocal lenses. I told the staff immediately that the glasses are of no use for working on a PC I could see that from the card used to test this I would only get a blurred image. I was told to go away and come back after 2 weeks having tried them out as it takes time for eyes to adjust. I bought them back after 3 days and the so called optician adjusted the frame so that the reading part of the lenses was higher up my face. Needless to say… Read Full Review

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★☆☆☆☆

“Expensive and very poor service”

Written on: 01/09/2013

Came out of shop and felt cheated. Way too expensive. Extremely poor customer service. Will not go back. Keep getting different prices from different staff… Read Full Review

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★★☆☆☆

“Ripped off multiple times”

Written on: 30/08/2013

I went to their optician, started of good service, arranged a prescription and glasses. However the glasses failed to meet the spec i paid for, such as scratch resistance, where the same glasses failed even after i got the lens replaced. And when i asked for the copy of my prescription, they have sent the wrong one (two years old, rather than the prescription I got about 6 months agoo)… Read Full Review

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