Asda Opticians Reviews - opticians.asda.com

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Latest Reviews

★★☆☆☆

“APPOINTMENT MISTAKE ON ASDA OPTICIANS PART”

Written on: 14/09/2016 by THERESAJUDGE (1 review written)

MY HUSBAND RECIEVED A LETTER FROM ASDA OPTICIANS STATING "YOUR EYE TEST IS NOW OVERDUE". PLEASE BEAR IN MIND THAT MY HUSBAND HAS BEEN SERIOUSLY ILL AND HAS LOTS OF HOSPITAL APPOINTMENTS WHICH I KEEP TRACK OF FOR HIM WITH ME BEEN HIS FULL TIME CARER. WE DID THINK THAT IT HADNT BEEN LONG SINCE HIS LAST APPOINTMENT SO WE PHONED TO MAKE THE APPOINTMENT AND WAS GIVEN ONE FOR 14TH SEPTEMBER AT 11.30 A.M. WE WERE THERE IN TIME AND IT WAS QUIET BUSY WITH CUSTOMERS, TWO WHO ACTUALLY GOT DEALT WITH… Read Full Review

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★☆☆☆☆

“Absolutely appalling”

Written on: 19/08/2016 by David114167 (1 review written)

Nightmare getting the glasses originally from Watford branch. Lost the order no communication took 8 weeks to get them. Now 6 months later the arm has broken but they can't repair them and wanted me to pay because they say they are out of warranty. Manager just lies now have to waste my time copying receipts and complaining. Appalling non existent customer service … Read Full Review

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★☆☆☆☆

“Wrong prescription by optician ”

Written on: 19/08/2016 by Paula26 (1 review written)

I had mine tested on the 15th July needed varifocals this time got them a few days later was told they will take 2 weeks to get use to got home put them on 10 mins headache took them off headache went so I kept try same thing couldn't see TV with them on nor read so took them back to discover that there was hardly any prescription on them I was told my distance had got better my reading worse can't see how as I couldn't see with my original pair properly they told me I needed a retest but no… Read Full Review

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★★★★★

“EXCELLENT AT LINWOOD”

Written on: 06/08/2016

Have been going here for a few years and they cannot be faulted. Generally you have to wait a while to get an appointment but that shows they are popular. I got an eye test done here by their optician. First class and very very thorough. No hard sell… Read Full Review

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★★★★★

“absolutely great!”

Written on: 04/08/2016 by 59Doherty (1 review written)

Excellent staff customer service brilliant! Two pairs of varifocal glasses for £159.00 I should've bought my glasses from Asda years ago. The quality of the lenses outstanding. Asda opticians Swindon I would recommend them to anyone… Read Full Review

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★★☆☆☆

“Cheap but not cheerful”

Written on: 02/08/2016 by Holt1987 (1 review written)

The staff were very pleasant but I don't think they really understand what they are doing. I was not measured for my frames and when they came the arms did not reach my ears. To compensate, the assistant bent the spectacles to wrap around my face more closely to make the arms reach further. The effect of this is to move the sweet spot away from the centre of my eye so my vision is no longer corrected as it should be. It's a pity because their policy of one price regardless of how complicated… Read Full Review

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★☆☆☆☆

“waste of time and money even its cheaper than others”

Written on: 27/07/2016

ASDA LAYTONSTONE OPTICIAN, LONDON first i was just 5 miniut late for myu eye testing appoinment . they are cancelled. i took se ond. i reach 15 minuit early. they was check my eyes 30 minuit later... after my eye test i was go to choose frame . one lady staff is stand next to me.. she evend didnt help me or ask some question i was noticed she is doing her job and passing her job time. i noticed she is looking somewhere... i choose frame my self.. its arrived more then 15 working days. i was… Read Full Review

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★★★★★

“Monks Cross, York branch”

Written on: 21/07/2016 by Nellie05 (1 review written)

On arriving the shop was very busy and the staff were all busy seeing to other customers, I was trying on different frames and two members of staff approached me at different times asking if they could help me, both said they would be with me shortly, which they were. I had taken my prescription with me, I had chosen 3 pairs of frames but could not decide which suited me the best, they helped me choose. I ordered a pair of frames from the premium range, they came with advanced varifocal lenses… Read Full Review

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★★★★★

“No problems.”

Written on: 20/07/2016 by Dunnwx264 (1 review written)

Felt the need to write about my positive experience with Carlisle's ASDA opticians. I went with my prescription as had already had my eyes tested elsewhere, planning to get the 2 pairs for £99. Staff were friendly and helpful. I asked if I could have the lenses thinned out and was told that they actually offer this free of charge as part of the service. I was dubious as my prescription is very strong (-7.00 in both eyes) but I needn't have worried. After payment I was told it would take… Read Full Review

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★★★★★

“Asda Bromborough Opticians can't be beaten”

Written on: 19/07/2016 by roParks425 (1 review written)

Couldn't fault the service I received from Kered, the staff at Bromborough (apologies to other staff whose names I haven't been able to recall). Top quality product at an unbeatable price. Chose them because no matter how many questions I asked & the frequency of visits before purchasing, they were always engaging, patient, polite - but above all, informative. I wouldn't hesitate in recommending them to anyone… Read Full Review

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★★☆☆☆

“Rude staff and poor selection of childrens frames”

Written on: 10/07/2016 by Madilynnj471 (1 review written)

Actual opticians are great, very patient and professional, however the staff man the reception desk, answer the telephone and who help you pick your glasses can be rude and abrupt. They need a customer service lesson! Also, their childrens frames do not fit my eight year old daughter so we have to buy her adult glasses, which means rather than her having 'free' glasses with her NHS voucher, we have to pay for adult glasses… Read Full Review

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★☆☆☆☆

“Asda Burnley useless service June 2016”

Written on: 09/06/2016 by peite (1 review written)

Decided to treat my self to some new glasses went as da Burnley to make appointment told optician only there 3 days a week got appointment eye test machine that blows in eyes only worked on 1 eye told needed new prescription even though stated I can see perfectly with my present glasse which are only 12 month old . got phone call to say glasses ready went to collect could only make out things 18 inches away complained everything was blurred was told my eyes will need to get use to them as its a… Read Full Review

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Peite's Response to peite's Review

Written on: 17/06/2016

update got my money back from asda went and had my eyes re tested at tesco showed them the prescription i received from asda she said there's no way that's correct she then pulled up on the screen my original prescription from 18 months ago only 0.5 difference not 2.0 and my glasses will be ready to pick up in 6 days not 33 days much better more professional eye health exam and a referral to hospital for optical discs thrown in now how did the guy at asda miss that you have been warned

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★☆☆☆☆

“Still waiting for glasses nearly month later”

Written on: 29/05/2016 by Puckettuj89 (1 review written)

If i could give zero stars i would , quick to take payment and initial customer service good and told they would be ready in 10 days, waited , no glasses after 10 days so told it would be just over 2 more weeks , still no glasses and now told it will be another 2 days if i could get my money back i would very bad customer service… Read Full Review

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★★★★★

“I am amazed!!!”

Written on: 14/05/2016

I have today picked up two pairs of varifocals that I ordered from Asda Opticians in Peterborough. Having worked in an opticians for many years, I did much research on the best value and quality that I could find in the market. However, I was still sceptical that, at the prices Asda charge, I could be satisfied with the result. How wrong I was!!! The sight test was thorough, the service was just as good, if not better, than any independent opticians I have previously used, and the… Read Full Review

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★☆☆☆☆

“terrible customer service”

Written on: 30/04/2016 by Maldonado207 (1 review written)

Asda opticians customer service is appalling. They don't send reminders when you are due for an eye test (according to their sales assistant she can always remember when hers are due so you shouldn't need a reminder!). Can't get appointments unless you give a months notice, they never have the correct stock for your prescription (I wear contact lenses) so you end up having to wait for them to order and go back in again. They book appointments and when you turn up they are either running late… Read Full Review

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★★★★★

“Asda Opticians Wembley”

Written on: 23/04/2016 by Mansukhshah (1 review written)

I recently went to have a eye test at Asda Wembley. I received an excellent service by the optician, he was professional, friendly and very thorough. All the staff were extremely helpful and friendly and efficient. Highly recommended… Read Full Review

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★☆☆☆☆

“I Wouldn't Recommend Them Not Even To My Enemies”

Written on: 21/04/2016 by scLarsen80 (1 review written)

Terrible service. Mid February 2016, I have booked with them an eye test so that they can make a pair of glasses for me. I have attended this first eye test and I was told in two weeks they will contact me to try the new pair. They never contacted me, I had to call them and check if there ready. I went to try the new pair, the glasses were a terrible quality. Dirty and unusable. They give my dizziness and major discomfort. They told me they will take this pair of glasses to adjust the lenses… Read Full Review

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★☆☆☆☆

“Such a random role the dice service”

Written on: 18/04/2016 by Gg27 (1 review written)

I got my glasses from Trafford park Jun 15 and took out their insurance to protect my investment. April 16 my glasses fell apart so I took them back to the shop to get repaired and was informed that I'd had them over a year so would have to pay for them to get repaired. I had my receipt in my hands pointing out that I got the glasses less than 12 months ago. They do not offer the insurance anymore and to be honest I have to question if I would get anymore glasses from asda. I first started… Read Full Review

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★★☆☆☆

“poor quality”

Written on: 15/04/2016 by Thomast1953 (1 review written)

Bought a pair of varifocal glasses with react alight lenses from Blackpool store. In the sun sun they soon go dark ideal, but get back indoors and they take 10 minutes to get back to normal. Hence when your indoors you cant see very well everything dark, and slow to react. Better off going to high street stores, although more expensive, you get what you pay for… Read Full Review

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★★☆☆☆

“Poor service and quality”

Written on: 15/04/2016 by Okeefe99 (1 review written)

Went to Asda, Blyth with prescription from spec savers. Paid for 2 pairs of glasses (£99) and it took a week and a half to come. When they came the right lenses were incorrect as they had read the prescription wrong. I was told it would be dealt with as urgent however it took 2 more weeks until they came. I like the frames but the lenses are not glass but similar to those you get from cheap online sites. Will not be going back and would not recommend them. Whilst I was there to pick my glasses… Read Full Review

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