Asda Opticians Reviews - opticians.asda.com

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Latest Reviews

★☆☆☆☆

“2nd visit”

Written on: 15/09/2014 by Angieg47 (1 review written)

On my 1st visit to this Asda store it was a great experience. I then had to make a 2nd visit approx.3 months later which I did by telephone. the receptionist could not find my optimetrist even though I had his surname, I spelled it out to her several times to no avail. I then asked to make an appointment , got the date and time, and was in the midst of giving my name etc.when I suddenly realised that I was already on the system.When I mentiondd this the receptionist said "Oh I'll have a look"… Read Full Review

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★★★★☆

“Well Done Asda!”

Written on: 13/09/2014

Would just like to say I will be going back to Asda opticians in York. Have read other reviews about shoddy customer service, I must say I had a rather good experience, staff were helpful, they were not over the top. I can't stand someone breathing down my neck when I'm looking for new frames anyway. I wear varifocals and reading glasses, my last pair cost me nearly £300 and that wasn't including designer frames it was just for the lenses! And a cheap pair of frames to boot too. Today, I got… Read Full Review

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★★☆☆☆

“NEVER AGAIN”

Written on: 07/09/2014 by drew52 (1 review written)

I visited ASDA Merthyr Tydfil, the actual eye test was excellent and professional, I chose two pairs of varifocals Then the problems started as the glasses did not fit correctly, they were either too tight or falling off, I must have had them adjusted around 8 times. Staff although very friendly did not seem to have a clue in regard to the fitting or adjusting of glasses. I recently contacted ASDA head office to explain the problems and received a refund. I also returned to my previous… Read Full Review

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★★★★☆

“Asda Benton Newcastle”

Written on: 14/08/2014 by Chandlerh124 (1 review written)

I thought i would try these as an alternative to my previous optician. I was pleasantly surpised at cost and service. The eye test examiantion was thorough and what I would normally expect from any good optician. I placed my order and was told it would be 10 days for collection. my glasses arrived on time. I went in to store to collect and was seen immediatley. Both pairs were tried for fit and a reading test to ensure I was comfortable with the goods supplied. One pair however had arrived… Read Full Review

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★☆☆☆☆

“Terrible service at Asda Bournemouth”

Written on: 13/08/2014 by pvBarton30 (1 review written)

Went to Asda for an eye test. The fastest eye test in the world! The Optician was very nice but did not explained anything to me and interrupted when I made questions (which he did not answer), then quickly wrote something in a paper and open the door letting me know I had to go, then I was pushed by the lady in the shop to choose frames and pay. It was only for reading glasses. I had no explanation at all and have the feeling that the test was not properly done or accurate as the optitioan… Read Full Review

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★☆☆☆☆

“Contact lens nightmare”

Written on: 06/08/2014 by Disgustedmama (1 review written)

I visited my local store in Rochdale on 19 July for a contact lens consultation... The female member of staff made at least 2 mistakes whilst completing my form.. One of these my tel number. I corrected her and she then wrote correct number.. My trial was ordered and I was told it would take approx 3 days.. 7 days later I chased the order to be told the store had been ringing the incorrect number.. I had my trial 2 WEEKS after my first visit.. My prescription was placed.. And again told 3… Read Full Review

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★☆☆☆☆

“Service is poor.”

Written on: 29/07/2014

Eye test very good, then it all went down hill , from there. Was told 10 days for glasses, but more than likely be here be for , I rang the store , smithdown rd liverpool after 10 days , Thursday, to be told my lens on my left eye was a special order. Cud be Saturday or Monday. I rang again , to be told I was given wrong information. Now it's going to be Friday , that's over 3 weeks , I wish I was told this at the start , if u don't mind waiting a few wheels ie 3 or more , they r cheap. £70… Read Full Review

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★★★★★

“Excellent service”

Written on: 11/07/2014 by EssexGirl100 (1 review written)

I visited Asda at Colchester for an eye test, and was impressed with everything. There was no obvious attempt at "upselling" and a very good choice of NHS specs. The last test I had, which was at VisionExpress, the choice of free specs was appalling, obviously to try to force people to purchase something that perhaps they couldn't afford… Read Full Review

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★☆☆☆☆

“worst experience....”

Written on: 23/06/2014 by rijedaim (2 reviews written)

The cheaper price should have been the clue but I thought I would give them a try. The test itself was ok but didn't feel was as thorough as others I had previously but the glasses itself were dire! I have had them replaced twice through a broken frame and chipped lenses. Taken them back twice to be refitted because they were uncomfortable behind the ears and made them sore after wearing for any length of time (they still are and I can't be bothered to take them back because of the deplorable… Read Full Review

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★☆☆☆☆

“appalling”

Written on: 08/06/2014

Turned out to be expensive. The lense fell out of my main pair of glasses within two weeks as the fine line which held lense was not attatched properly & I had to pay £50 for a replacement which was never put in! They never rang to say the glasses were ready so waited months & didn't bother to complain as staff were useless & I kept the scratched chipped lense. Staff are unprofessional, very rude & unhelpful. Im off to specsavers!!!!!… Read Full Review

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★☆☆☆☆

“Worst service on the planet....”

Written on: 25/05/2014

Basically, went for a repeat eye test, rang me to confirm day before took morning off work,,turned up , no booking ????? Had the test, prescription changed, ordered new contacts,,,3 weeks later had a call,,,,,,,,you guessed it no appointment OR contacts,,,,waited further 2 weeks, finally turned up, collected,,,wore them for 2 days and took back,,,,,was given wrong prescription,,,got attitude, collected the right ones, wrote to head office, waited 3 months for a reply, rang twice a week To… Read Full Review

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★★★★★

“morley asda”

Written on: 25/05/2014 by Kenney276 (1 review written)

Having my eyes tested at an old fashioned opticians for years I thought I would try an up to date one. I always feel as though I have been tested well in the past. I can say that the service I got from asda morley was fantastic I had a very thorough eye exam and can say it was the best I have ever had. Very thorough. All the staff was helpful and friendly and efficient. I was that impressed I have booked both my children in there now instead of our regular place. I would and have recommended… Read Full Review

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★☆☆☆☆

“Rubbish service do not use ”

Written on: 23/05/2014 by 102Castillo (1 review written)

I heard so many bad reviews about Asda but thought I would give them a chance that was a big mistake!! From start to Finnish the staff don't know what they are doing the service is rubbish I had waited 3 week for my glasses and when instore 5 times rung them double that and was told they would be here to be them be told they was never gunna come because they had not be orderd!! One lesson learnt do not use Asda optitions!!!… Read Full Review

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★☆☆☆☆

“asda wolstanton.”

Written on: 29/04/2014 by Kinleyn141 (1 review written)

Hi the glasses iv resently had from asda were not to the same high standard as boots no where near and the after care none existent . Both pairs didn'nt fit right which fair enough i generaly need to have new specs tweeked but to have to go back 6 times is poor not one of the assistants knew what they were doing at the end i went back to boots cap on hand and they fitted them for a small charge . So if your thinkin of going to asda for your specs remmber you only get what you pay for… Read Full Review

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★★★★☆

“Coventry Asda”

Written on: 09/04/2014 by Abernathy170 (1 review written)

really pleased - eyetest and 2 good pairs of varifocals for around £170, which is less than I paid elsewhere 3 years ago for similar glasses. No hidden extras, glasses supplied within 10 days or so from order… Read Full Review

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★☆☆☆☆

“If you value your sight...............”

Written on: 01/04/2014 by Cousicol (1 review written)

I went to an Asda opticians for a standard eye test - previously I had always been to Boots, but as I was in Asda, I thought that I may as well give their opticians a try - big mistake. I will come back to the real complaint in a moment, but for now my impression of the setup in the opticians consulting room - poor in comparison to Boots, very simplistic and the test itself did not seem as comprehensive. As for my main complaint - you are given preliminary tests, for peripheral vision and the… Read Full Review

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★☆☆☆☆

“Rude and unprofessional!”

Written on: 25/02/2014

The staff are rude!! My contacts turned up and were the wrong ones! I was not compensated for this error or given an apology just told to Wait! It took nearly 4 weeks to get my contacts and not told to rebook for a check up in a year So now told my prescription has expired and can't re order until I book a test whic I have to wait ages for! Don't go here! It's worth paying extra going somewhere like specsavers!… Read Full Review

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★☆☆☆☆

“Good Service in Store still no glasses”

Written on: 21/02/2014

I was really happy with the eye test staff were friendly and helpful - too good to be true were my thoughts - and I was right ordered my glasses (two pairs) - nearly three weeks ago and my eyes have deteriorated quite abit i need glasses for driving I certainly would not recommend buying glasses from here if you are in a hurry - which lets be honest if your eyes are bad or worse you need new glasses quickly Good shop service let down badly by waiting times for glasses would not… Read Full Review

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★★☆☆☆

“Unprofessional ”

Written on: 23/01/2014

A few months ago I purchased two pairs of spectacles from the newly opened Asda opticians in Wesbrook Warrington . About a month after one of the pairs developed a chip. After taking them back I was informed that they were covered by the guarantee and would be replaced . 10 days later they arrived . A month or so after they chipped again . This time in both lenses. Taking them back again I was informed to choose a different frame. Two week on from there they arrived minus the Reaction lenses… Read Full Review

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★☆☆☆☆

“Absolute Rubbish”

Written on: 17/01/2014

I needed new varifocal glasses. The eye test was OK and thorough. The resultant glasses (transitions, sun glasses and plain single lens) were all unacceptable and cost £268 in total. I returned all pairs to the Optical department and was refunded the whole amount. On the up side the refund procedure was very efficient (no irony intended)… Read Full Review

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