Asda Opticians Reviews - opticians.asda.com

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Latest Reviews

★☆☆☆☆

“Service is poor.”

Written on: 29/07/2014

Eye test very good, then it all went down hill , from there. Was told 10 days for glasses, but more than likely be here be for , I rang the store , smithdown rd liverpool after 10 days , Thursday, to be told my lens on my left eye was a special order. Cud be Saturday or Monday. I rang again , to be told I was given wrong information. Now it's going to be Friday , that's over 3 weeks , I wish I was told this at the start , if u don't mind waiting a few wheels ie 3 or more , they r cheap. £70… Read Full Review

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★★★★★

“Excellent service”

Written on: 11/07/2014 by EssexGirl100 (1 review written)

I visited Asda at Colchester for an eye test, and was impressed with everything. There was no obvious attempt at "upselling" and a very good choice of NHS specs. The last test I had, which was at VisionExpress, the choice of free specs was appalling, obviously to try to force people to purchase something that perhaps they couldn't afford… Read Full Review

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★☆☆☆☆

“worst experience....”

Written on: 23/06/2014 by rijedaim (2 reviews written)

The cheaper price should have been the clue but I thought I would give them a try. The test itself was ok but didn't feel was as thorough as others I had previously but the glasses itself were dire! I have had them replaced twice through a broken frame and chipped lenses. Taken them back twice to be refitted because they were uncomfortable behind the ears and made them sore after wearing for any length of time (they still are and I can't be bothered to take them back because of the deplorable… Read Full Review

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★☆☆☆☆

“appalling”

Written on: 08/06/2014

Turned out to be expensive. The lense fell out of my main pair of glasses within two weeks as the fine line which held lense was not attatched properly & I had to pay £50 for a replacement which was never put in! They never rang to say the glasses were ready so waited months & didn't bother to complain as staff were useless & I kept the scratched chipped lense. Staff are unprofessional, very rude & unhelpful. Im off to specsavers!!!!!… Read Full Review

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★☆☆☆☆

“Worst service on the planet....”

Written on: 25/05/2014

Basically, went for a repeat eye test, rang me to confirm day before took morning off work,,turned up , no booking ????? Had the test, prescription changed, ordered new contacts,,,3 weeks later had a call,,,,,,,,you guessed it no appointment OR contacts,,,,waited further 2 weeks, finally turned up, collected,,,wore them for 2 days and took back,,,,,was given wrong prescription,,,got attitude, collected the right ones, wrote to head office, waited 3 months for a reply, rang twice a week To… Read Full Review

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★★★★★

“morley asda”

Written on: 25/05/2014 by Kenney276 (1 review written)

Having my eyes tested at an old fashioned opticians for years I thought I would try an up to date one. I always feel as though I have been tested well in the past. I can say that the service I got from asda morley was fantastic I had a very thorough eye exam and can say it was the best I have ever had. Very thorough. All the staff was helpful and friendly and efficient. I was that impressed I have booked both my children in there now instead of our regular place. I would and have recommended… Read Full Review

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★☆☆☆☆

“Rubbish service do not use ”

Written on: 23/05/2014 by 102Castillo (1 review written)

I heard so many bad reviews about Asda but thought I would give them a chance that was a big mistake!! From start to Finnish the staff don't know what they are doing the service is rubbish I had waited 3 week for my glasses and when instore 5 times rung them double that and was told they would be here to be them be told they was never gunna come because they had not be orderd!! One lesson learnt do not use Asda optitions!!!… Read Full Review

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★☆☆☆☆

“asda wolstanton.”

Written on: 29/04/2014 by Kinleyn141 (1 review written)

Hi the glasses iv resently had from asda were not to the same high standard as boots no where near and the after care none existent . Both pairs didn'nt fit right which fair enough i generaly need to have new specs tweeked but to have to go back 6 times is poor not one of the assistants knew what they were doing at the end i went back to boots cap on hand and they fitted them for a small charge . So if your thinkin of going to asda for your specs remmber you only get what you pay for… Read Full Review

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★★★★☆

“Coventry Asda”

Written on: 09/04/2014 by Abernathy170 (1 review written)

really pleased - eyetest and 2 good pairs of varifocals for around £170, which is less than I paid elsewhere 3 years ago for similar glasses. No hidden extras, glasses supplied within 10 days or so from order… Read Full Review

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★☆☆☆☆

“If you value your sight...............”

Written on: 01/04/2014 by Cousicol (1 review written)

I went to an Asda opticians for a standard eye test - previously I had always been to Boots, but as I was in Asda, I thought that I may as well give their opticians a try - big mistake. I will come back to the real complaint in a moment, but for now my impression of the setup in the opticians consulting room - poor in comparison to Boots, very simplistic and the test itself did not seem as comprehensive. As for my main complaint - you are given preliminary tests, for peripheral vision and the… Read Full Review

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★☆☆☆☆

“Rude and unprofessional!”

Written on: 25/02/2014

The staff are rude!! My contacts turned up and were the wrong ones! I was not compensated for this error or given an apology just told to Wait! It took nearly 4 weeks to get my contacts and not told to rebook for a check up in a year So now told my prescription has expired and can't re order until I book a test whic I have to wait ages for! Don't go here! It's worth paying extra going somewhere like specsavers!… Read Full Review

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★☆☆☆☆

“Good Service in Store still no glasses”

Written on: 21/02/2014

I was really happy with the eye test staff were friendly and helpful - too good to be true were my thoughts - and I was right ordered my glasses (two pairs) - nearly three weeks ago and my eyes have deteriorated quite abit i need glasses for driving I certainly would not recommend buying glasses from here if you are in a hurry - which lets be honest if your eyes are bad or worse you need new glasses quickly Good shop service let down badly by waiting times for glasses would not… Read Full Review

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★★☆☆☆

“Unprofessional ”

Written on: 23/01/2014

A few months ago I purchased two pairs of spectacles from the newly opened Asda opticians in Wesbrook Warrington . About a month after one of the pairs developed a chip. After taking them back I was informed that they were covered by the guarantee and would be replaced . 10 days later they arrived . A month or so after they chipped again . This time in both lenses. Taking them back again I was informed to choose a different frame. Two week on from there they arrived minus the Reaction lenses… Read Full Review

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★☆☆☆☆

“Absolute Rubbish”

Written on: 17/01/2014

I needed new varifocal glasses. The eye test was OK and thorough. The resultant glasses (transitions, sun glasses and plain single lens) were all unacceptable and cost £268 in total. I returned all pairs to the Optical department and was refunded the whole amount. On the up side the refund procedure was very efficient (no irony intended)… Read Full Review

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★☆☆☆☆

“Very dissappointed - waste of £150”

Written on: 13/01/2014 by wally234 (1 review written)

ASDA OPTICIANS Tamworth I needed new glasses. The staff were attentive and gave much helpful information and led me to believe that the new pair would be really good. When I got the pair, close up was the best I have ever had, but the distance was blurred after 20-30ft. I was told to persevere as I needed to adjust. I gave it 10 weeks, but they were hopeless for driving or anything slightly distant. I returned and they agreed that the lenses may have been cut too low. A new pair came - the… Read Full Review

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★☆☆☆☆

“given less information about my site, @ poor custom...”

Written on: 10/01/2014

Had an appointment and I arrived on time. Went to a sales assistant and told her im here for my appointment, so they saw this lady first and me last. I waited at least 40 minutes to be seen by optician for eye test. So I had my eye test and the guy said come outdide so I went outside and then he said ok now look at the frame's. I was puzzled as I never wore glasses before and the guy just wondered off somewhere without providing me further help. So I told a friend and she said why the hell… Read Full Review

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Ravish's Comment

Written on: 10/01/2014

Asda Narborough road Braunstone Leicester

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★☆☆☆☆

“Poor advice, rubbish quality, terrible after sales service”

Written on: 01/01/2014

I had a good quality pair of glasses, but they were old and the lenses were not available locally. So having looked around I decided to give Asda a try, and went into the nearest store at Bolden, Tyne & Wear; I was originally offered a better lens than the ones used in their offers, at a higher price. However after having a new eye test the manager said that he recommended the ones normally used for my prescription, but having just one pair instead of the offer for two pairs. This would let me… Read Full Review

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★★★★★

“Great Products, Great Service.”

Written on: 13/12/2013 by andreahy (1 review written)

I've bought my glasses from Asda for years, and I have always been happy with the range, the value and the staff. Also an expert receive of budget priced glasses placed Asda the best out of Asda, Tesco, Vison Express, Specsavers and Boots own range. So I don't feel like I am compromising at all by buying them here. I've never had any issues with the glasses, although once, due to poor handwriting on the prescription (not Asda) when I went to collect my glasses one lense was wrong. They changed… Read Full Review

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★☆☆☆☆

“children are not considered”

Written on: 04/12/2013

I rang today although the receptionist at asda eastbourne was very friendly and appologised, there was no consideration for children and because i have three children i wanted to book them all together but im not allowed to, they have a rule saying only 2 at a time, then im told that it has to be at a certain time of the day, i feel this is discrimination against the parents and the children, why are we not allowed to book when we as parents can bring our children in and surely we can book in… Read Full Review

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★☆☆☆☆

“Terrible Service”

Written on: 01/12/2013

Newhaven Asda Opticians, Shocking service, staff have not been trained properly Filing system a joke, ordered one pair of glasses received two identical pairs ? could not read properly as I never got them fitted, had to go back twice. Never going back. stay away even though they are cheaper… Read Full Review

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