Asda Opticians Reviews - opticians.asda.com

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Latest Reviews

★☆☆☆☆

“Lack of knowledge”

Written on: 26/11/2016 by xgDickey136 (1 review written)

After my husband attended an appointment on 18th Nov at Fosse Park Leicester we were appalled at the outcome of the test, as my husband has recently had eye surgery for a macular hole, cataract and a retinal peel, he was told that the correct machine was in use and would have to make do with the old type spectacle equipment. After the test was carried out he was told that there was no improvement to the previous prescription he had before the operation, not only that but was also told that the… Read Full Review

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★☆☆☆☆

“Just one very rude optician let the rest of the team down”

Written on: 17/11/2016 by Aracelit216 (1 review written)

I went to asda for the first time all was fine. The ooptician who did my test was great as were all the other staff. I picked my glasses up but they were not right. Made me feel giddy and coudnt see well. I took them back and the shop floor staff were really helpful and put me in to have a re test. Thats when it all went wrong. The optician that day was rude, unplaesant and had a very agrgrsive manor. He tried to make out it was my fault fo not wearing the new glasses enpugh despite fact I… Read Full Review

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★★☆☆☆

“Lens Coating deteriation”

Written on: 16/11/2016 by Ortizui218 (1 review written)

Tried Asda Opticians for first time. Initially glasses seemed fine but after 11 months the glasses seemed to require cleaning several times a day. Only went to store after about 13 months, to be told the coating had broken down, but now out of guarantee. Disappointed they wouldn't resolve the problem. Now had to replace glasses elsewhere, would have expected more than 12 months of use from pair of glasses. Wont be using Asda anymore… Read Full Review

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★☆☆☆☆

“Don't waste your money.”

Written on: 01/11/2016 by teetees (1 review written)

My review is short, sharp, and straight to the point. If you want decent specs fit for purpose - don't waste your time or money going to ASDA. I bought two pairs from them about a year ago. In the last couple of months both pairs started to fall apart where the spectacle arms join the main frame. It's a disaster waiting to happen. A tiny pin joins these two parts, and constant opening and closing of your specs results in them literally falling apart. I finally managed to glue the parts back… Read Full Review

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★☆☆☆☆

“Distance viewing distorted”

Written on: 04/10/2016 by robin320 (1 review written)

Two pairs of vari-focals one tinted one clear for a total of £140 from Asda looked like a good deal. Reading/middle distance viewing ok. Long distance out of focus- car number plates at 3m blurred. Told that I needed to wear for 3 weeks in order to settle down Have had vari -focals for 30 years without a problem. Insisted on getting my money back. Specsavers (Who suplied my old existing pair) charged me £300 for one new pair of vari focal tinted.Far too much but they give good vision through… Read Full Review

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★★☆☆☆

“APPOINTMENT MISTAKE ON ASDA OPTICIANS PART”

Written on: 14/09/2016 by THERESAJUDGE (1 review written)

MY HUSBAND RECIEVED A LETTER FROM ASDA OPTICIANS STATING "YOUR EYE TEST IS NOW OVERDUE". PLEASE BEAR IN MIND THAT MY HUSBAND HAS BEEN SERIOUSLY ILL AND HAS LOTS OF HOSPITAL APPOINTMENTS WHICH I KEEP TRACK OF FOR HIM WITH ME BEEN HIS FULL TIME CARER. WE DID THINK THAT IT HADNT BEEN LONG SINCE HIS LAST APPOINTMENT SO WE PHONED TO MAKE THE APPOINTMENT AND WAS GIVEN ONE FOR 14TH SEPTEMBER AT 11.30 A.M. WE WERE THERE IN TIME AND IT WAS QUIET BUSY WITH CUSTOMERS, TWO WHO ACTUALLY GOT DEALT WITH… Read Full Review

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★☆☆☆☆

“Absolutely appalling”

Written on: 19/08/2016 by David114167 (1 review written)

Nightmare getting the glasses originally from Watford branch. Lost the order no communication took 8 weeks to get them. Now 6 months later the arm has broken but they can't repair them and wanted me to pay because they say they are out of warranty. Manager just lies now have to waste my time copying receipts and complaining. Appalling non existent customer service … Read Full Review

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★☆☆☆☆

“Wrong prescription by optician ”

Written on: 19/08/2016 by Paula26 (1 review written)

I had mine tested on the 15th July needed varifocals this time got them a few days later was told they will take 2 weeks to get use to got home put them on 10 mins headache took them off headache went so I kept try same thing couldn't see TV with them on nor read so took them back to discover that there was hardly any prescription on them I was told my distance had got better my reading worse can't see how as I couldn't see with my original pair properly they told me I needed a retest but no… Read Full Review

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★★★★★

“EXCELLENT AT LINWOOD”

Written on: 06/08/2016

Have been going here for a few years and they cannot be faulted. Generally you have to wait a while to get an appointment but that shows they are popular. I got an eye test done here by their optician. First class and very very thorough. No hard sell… Read Full Review

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★★★★★

“absolutely great!”

Written on: 04/08/2016 by 59Doherty (1 review written)

Excellent staff customer service brilliant! Two pairs of varifocal glasses for £159.00 I should've bought my glasses from Asda years ago. The quality of the lenses outstanding. Asda opticians Swindon I would recommend them to anyone… Read Full Review

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★★☆☆☆

“Cheap but not cheerful”

Written on: 02/08/2016 by Holt1987 (1 review written)

The staff were very pleasant but I don't think they really understand what they are doing. I was not measured for my frames and when they came the arms did not reach my ears. To compensate, the assistant bent the spectacles to wrap around my face more closely to make the arms reach further. The effect of this is to move the sweet spot away from the centre of my eye so my vision is no longer corrected as it should be. It's a pity because their policy of one price regardless of how complicated… Read Full Review

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★☆☆☆☆

“waste of time and money even its cheaper than others”

Written on: 27/07/2016

ASDA LAYTONSTONE OPTICIAN, LONDON first i was just 5 miniut late for myu eye testing appoinment . they are cancelled. i took se ond. i reach 15 minuit early. they was check my eyes 30 minuit later... after my eye test i was go to choose frame . one lady staff is stand next to me.. she evend didnt help me or ask some question i was noticed she is doing her job and passing her job time. i noticed she is looking somewhere... i choose frame my self.. its arrived more then 15 working days. i was… Read Full Review

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★★★★★

“Monks Cross, York branch”

Written on: 21/07/2016 by Nellie05 (1 review written)

On arriving the shop was very busy and the staff were all busy seeing to other customers, I was trying on different frames and two members of staff approached me at different times asking if they could help me, both said they would be with me shortly, which they were. I had taken my prescription with me, I had chosen 3 pairs of frames but could not decide which suited me the best, they helped me choose. I ordered a pair of frames from the premium range, they came with advanced varifocal lenses… Read Full Review

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★★★★★

“No problems.”

Written on: 20/07/2016 by Dunnwx264 (1 review written)

Felt the need to write about my positive experience with Carlisle's ASDA opticians. I went with my prescription as had already had my eyes tested elsewhere, planning to get the 2 pairs for £99. Staff were friendly and helpful. I asked if I could have the lenses thinned out and was told that they actually offer this free of charge as part of the service. I was dubious as my prescription is very strong (-7.00 in both eyes) but I needn't have worried. After payment I was told it would take… Read Full Review

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★★★★★

“Asda Bromborough Opticians can't be beaten”

Written on: 19/07/2016 by roParks425 (1 review written)

Couldn't fault the service I received from Kered, the staff at Bromborough (apologies to other staff whose names I haven't been able to recall). Top quality product at an unbeatable price. Chose them because no matter how many questions I asked & the frequency of visits before purchasing, they were always engaging, patient, polite - but above all, informative. I wouldn't hesitate in recommending them to anyone… Read Full Review

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★★☆☆☆

“Rude staff and poor selection of childrens frames”

Written on: 10/07/2016 by Madilynnj471 (1 review written)

Actual opticians are great, very patient and professional, however the staff man the reception desk, answer the telephone and who help you pick your glasses can be rude and abrupt. They need a customer service lesson! Also, their childrens frames do not fit my eight year old daughter so we have to buy her adult glasses, which means rather than her having 'free' glasses with her NHS voucher, we have to pay for adult glasses… Read Full Review

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★☆☆☆☆

“Asda Burnley useless service June 2016”

Written on: 09/06/2016 by peite (1 review written)

Decided to treat my self to some new glasses went as da Burnley to make appointment told optician only there 3 days a week got appointment eye test machine that blows in eyes only worked on 1 eye told needed new prescription even though stated I can see perfectly with my present glasse which are only 12 month old . got phone call to say glasses ready went to collect could only make out things 18 inches away complained everything was blurred was told my eyes will need to get use to them as its a… Read Full Review

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Peite's Response to peite's Review

Written on: 17/06/2016

update got my money back from asda went and had my eyes re tested at tesco showed them the prescription i received from asda she said there's no way that's correct she then pulled up on the screen my original prescription from 18 months ago only 0.5 difference not 2.0 and my glasses will be ready to pick up in 6 days not 33 days much better more professional eye health exam and a referral to hospital for optical discs thrown in now how did the guy at asda miss that you have been warned

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★☆☆☆☆

“Still waiting for glasses nearly month later”

Written on: 29/05/2016 by Puckettuj89 (1 review written)

If i could give zero stars i would , quick to take payment and initial customer service good and told they would be ready in 10 days, waited , no glasses after 10 days so told it would be just over 2 more weeks , still no glasses and now told it will be another 2 days if i could get my money back i would very bad customer service… Read Full Review

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★★★★★

“I am amazed!!!”

Written on: 14/05/2016

I have today picked up two pairs of varifocals that I ordered from Asda Opticians in Peterborough. Having worked in an opticians for many years, I did much research on the best value and quality that I could find in the market. However, I was still sceptical that, at the prices Asda charge, I could be satisfied with the result. How wrong I was!!! The sight test was thorough, the service was just as good, if not better, than any independent opticians I have previously used, and the… Read Full Review

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★☆☆☆☆

“terrible customer service”

Written on: 30/04/2016 by Maldonado207 (1 review written)

Asda opticians customer service is appalling. They don't send reminders when you are due for an eye test (according to their sales assistant she can always remember when hers are due so you shouldn't need a reminder!). Can't get appointments unless you give a months notice, they never have the correct stock for your prescription (I wear contact lenses) so you end up having to wait for them to order and go back in again. They book appointments and when you turn up they are either running late… Read Full Review

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