Asda Opticians Reviews - opticians.asda.com

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Latest Reviews

★☆☆☆☆

“Asda Burnley useless service June 2016”

Written on: 09/06/2016 by peite (1 review written)

Decided to treat my self to some new glasses went as da Burnley to make appointment told optician only there 3 days a week got appointment eye test machine that blows in eyes only worked on 1 eye told needed new prescription even though stated I can see perfectly with my present glasse which are only 12 month old . got phone call to say glasses ready went to collect could only make out things 18 inches away complained everything was blurred was told my eyes will need to get use to them as its a… Read Full Review

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Peite's Response to peite's Review

Written on: 17/06/2016

update got my money back from asda went and had my eyes re tested at tesco showed them the prescription i received from asda she said there's no way that's correct she then pulled up on the screen my original prescription from 18 months ago only 0.5 difference not 2.0 and my glasses will be ready to pick up in 6 days not 33 days much better more professional eye health exam and a referral to hospital for optical discs thrown in now how did the guy at asda miss that you have been warned

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★☆☆☆☆

“Still waiting for glasses nearly month later”

Written on: 29/05/2016 by Puckettuj89 (1 review written)

If i could give zero stars i would , quick to take payment and initial customer service good and told they would be ready in 10 days, waited , no glasses after 10 days so told it would be just over 2 more weeks , still no glasses and now told it will be another 2 days if i could get my money back i would very bad customer service… Read Full Review

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★★★★★

“I am amazed!!!”

Written on: 14/05/2016

I have today picked up two pairs of varifocals that I ordered from Asda Opticians in Peterborough. Having worked in an opticians for many years, I did much research on the best value and quality that I could find in the market. However, I was still sceptical that, at the prices Asda charge, I could be satisfied with the result. How wrong I was!!! The sight test was thorough, the service was just as good, if not better, than any independent opticians I have previously used, and the… Read Full Review

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★☆☆☆☆

“terrible customer service”

Written on: 30/04/2016 by Maldonado207 (1 review written)

Asda opticians customer service is appalling. They don't send reminders when you are due for an eye test (according to their sales assistant she can always remember when hers are due so you shouldn't need a reminder!). Can't get appointments unless you give a months notice, they never have the correct stock for your prescription (I wear contact lenses) so you end up having to wait for them to order and go back in again. They book appointments and when you turn up they are either running late… Read Full Review

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★★★★★

“Asda Opticians Wembley”

Written on: 23/04/2016 by Mansukhshah (1 review written)

I recently went to have a eye test at Asda Wembley. I received an excellent service by the optician, he was professional, friendly and very thorough. All the staff were extremely helpful and friendly and efficient. Highly recommended… Read Full Review

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★☆☆☆☆

“I Wouldn't Recommend Them Not Even To My Enemies”

Written on: 21/04/2016 by scLarsen80 (1 review written)

Terrible service. Mid February 2016, I have booked with them an eye test so that they can make a pair of glasses for me. I have attended this first eye test and I was told in two weeks they will contact me to try the new pair. They never contacted me, I had to call them and check if there ready. I went to try the new pair, the glasses were a terrible quality. Dirty and unusable. They give my dizziness and major discomfort. They told me they will take this pair of glasses to adjust the lenses… Read Full Review

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★☆☆☆☆

“Such a random role the dice service”

Written on: 18/04/2016 by Gg27 (1 review written)

I got my glasses from Trafford park Jun 15 and took out their insurance to protect my investment. April 16 my glasses fell apart so I took them back to the shop to get repaired and was informed that I'd had them over a year so would have to pay for them to get repaired. I had my receipt in my hands pointing out that I got the glasses less than 12 months ago. They do not offer the insurance anymore and to be honest I have to question if I would get anymore glasses from asda. I first started… Read Full Review

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★★☆☆☆

“poor quality”

Written on: 15/04/2016 by Thomast1953 (1 review written)

Bought a pair of varifocal glasses with react alight lenses from Blackpool store. In the sun sun they soon go dark ideal, but get back indoors and they take 10 minutes to get back to normal. Hence when your indoors you cant see very well everything dark, and slow to react. Better off going to high street stores, although more expensive, you get what you pay for… Read Full Review

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★★☆☆☆

“Poor service and quality”

Written on: 15/04/2016 by Okeefe99 (1 review written)

Went to Asda, Blyth with prescription from spec savers. Paid for 2 pairs of glasses (£99) and it took a week and a half to come. When they came the right lenses were incorrect as they had read the prescription wrong. I was told it would be dealt with as urgent however it took 2 more weeks until they came. I like the frames but the lenses are not glass but similar to those you get from cheap online sites. Will not be going back and would not recommend them. Whilst I was there to pick my glasses… Read Full Review

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★★☆☆☆

“Horrendous optometrist morley asda”

Written on: 10/04/2016

Went to talk about contact lenses today and the optometrist was neither helpful or interested in what I had to say. Rude and abrupt with answers when she did want to answer my questions and has no people skills at all. Also when I was talking to the guys outside about the free contact lense trial I had been told about 2 weeks previously when I'd had my eyes tested (by a lovely lady that time with blonde hair) she came out of her testing room and interrupted our conversation telling me what was… Read Full Review

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★☆☆☆☆

“Attitude problems from staff at Forest Town Asda Optitians”

Written on: 20/03/2016 by Benjamin368 (1 review written)

Had my eyes examined twice at Asda with problems with not being able to keep my glasses on and headaches which went away after removing my glasses. I was told that they didn't know why I was experiencing this and changed my prescription. The problem never went away so much that I didn't wear my glasses very often. However when I was due my next sight test I decided to go to Boots. At last I was told that my prescription was too strong in one eye. I decided to get my glasses from Asda as they… Read Full Review

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★☆☆☆☆

“Asda Gt Yarmouth Paid in October and Still No Glasses”

Written on: 16/03/2016 by Fisherqh234 (1 review written)

I went to Gt Yarmouth branch to have an eye test on October 17th 2015, I had an eye test and chose two pairs of frames. I was advised to wait for the first pair of glasses to try them to see how I got on with varifocals, I waited 2 or 3 weeks then got a call to say my glasses were ready. I drove to the store and collected the glasses, I was unable to get along with them. The part that I needed to read some things with was practically on the lower rim. I took them back and they offer to make up… Read Full Review

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★☆☆☆☆

“Total shambles”

Written on: 13/03/2016 by Gibbons248 (1 review written)

Wife got glasses here wrong type of lens for driving frame was also the wrong size narrow field of vision lens now trying to get the money back how can a girl work on the check out one week and des pence glasses the next… Read Full Review

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★☆☆☆☆

“Avoid asda lower earley”

Written on: 22/02/2016

Absolute shambles from start to finish. Having worn glasses for over 20 years, from various opticians, I have never experienced anything like asda service. The optician made a mistake with the prescription. The frames were bent. The dispensing optician' was argumentative and incompetent, not appearing to understand the basic principles of fitting. After 5 trips to the store trying to resolve, I got a refund and will go to an optician who offers a proper service… Read Full Review

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★★★★★

“Vary focals react to light lenses.”

Written on: 19/02/2016 by ColinMc1000 (1 review written)

Vary focals react to light lenses at less than half Boots clear lenses. Just handed in my prescription to local ASDA Optician in Livingston selected a frame and paid £80. 10days later pickd up and had fitting for glasses. Very good standard of service and value for money. Would highly recommend ASDA Opticians. C Mc… Read Full Review

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★★★★★

“2nd visit. thorough friendly. good value and choice”

Written on: 17/02/2016 by southamptonsaints (1 review written)

Asda eastleigh. Appointment time kept by me and them. All the usual checks and thorough run through of eye history. Good choice of frames etc and options Eg tinted varifocal etc in price. 2nd time and would recommend. They do reminders too. You have to wait 5-10 working days for new specs which I don't have a problem with. Staff friendly and parking + shopping! A big 5 stars from wife and me… Read Full Review

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★★☆☆☆

“poor service”

Written on: 07/02/2016 by jduffin (1 review written)

During my consultation the lady is busy serving other customers and kept saying there only me here. What should have taken 10 mins took half hour by her trying to please everyone. I had go wait my turn to be seen. So should the others. Wish I had not come here. Asda Swanscombe. Sunday 7/02/16 time 14.10. Mrs j duffin… Read Full Review

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★☆☆☆☆

“Weak frames”

Written on: 28/01/2016 by Weeks488 (1 review written)

Killing beck, Leeds. Worn glasses since childhood,never broken any. Middle age now, one frame broke within days. Store did repair for free but both frames broke again several months later. These were not their cheapest frames, so disappointing,that they didn't last longer… Read Full Review

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★☆☆☆☆

“Keep Well Away! (You'll only regret it)”

Written on: 23/01/2016 by MrPlodski (3 reviews written)

Following the Eye Test I ordered 2 pairs of glasses for £99.00. They cocked the order up and only one pair arrived. I told them that I needed the 2nd pair urgently to drive with, so I wished to cancel them. It was then that the manageress got involved who in a matter of fact way told me how my order had vanished. You can imagine how reassuring it was to hear her say "your order just can not be found on the system" and then the opposite of an apology happened. She told me that if I wanted to… Read Full Review

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★☆☆☆☆

“Warning! Great Yarmouth.”

Written on: 08/01/2016 by Kael1986 (1 review written)

Had an eye test and was told I didn't need to change prescription. ordered new glasses, and when I got them they were totally wrong. On checking my previous prescription with my new one I found they were totally different even though they should be exactly the same. Have I been given somebody else's prescription? I would advise anyone who has had an eye test here in the last three months to check if the prescription is correct. Still waiting for an explanation as to why this has happened… Read Full Review

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