Asda Opticians Reviews - opticians.asda.com

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Latest Reviews

★★★★★

“Wakefield branch....highly recommended”

Written on: 11/05/2017 by cavalry (1 review written)

It isn't often that I feel motivated enough to write a review about anything but I think it's only fair considering the great treatment I received. I feel sure that any other optician would have told me that I was unsuitable for contact lenses but Asda didn't give up on me. They showed a great deal of patience and they come across as a very professional service at a very reasonable price. Trust me, they will go out of their way to help you and that is why I am here to give them 5 stars… Read Full Review

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★★☆☆☆

“No guarantee of repair to glasses under warrantly”

Written on: 04/04/2017 by 1946Davis (1 review written)

Got a pair of designer glasses from Asda Inverness in October 2016 at a cost of 99 pounds. Five months later the bridge snapped in two. I had only been using the glasses for a few hours each day at home, mostly for the PC. I returned the broken glasses, along with my receipt and prescription to the Asda Opticians Inverness only to be told that they may not repair the glasses, even when they were still under warranty. I was not happy hearing this and advised the retail assistant that if they… Read Full Review

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★★☆☆☆

“Poor Service”

Written on: 15/03/2017 by Danica263 (1 review written)

I went to Asda Rotherham for an eye test I was passed from assistant to assistant who were more interested in sales and not the customer in hand. Eventually the optician ending up doing some of tests so he could commence the eye test and recommended glasses. I was then passed back to a non interested member of staff who told me to pick frames and after choosing one by myself no assistance from the staff advised it would take 10-14 days to come back from the makers and they would ring me when… Read Full Review

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★★★★★

“Used them for 3 years, wouldn't go anywhere else”

Written on: 10/03/2017 by RihannaByrd (1 review written)

I have with glasses for 40+ years. I was paying over£300 at Spec savers and Boots, as I need varifocals, thinned lenses, etc. etc. I now get two pairs for£179... Quality, designer frames. Delighted with the lenses. The eye tests I have had have been thorough, the staff very helpful. I use the opticians at Owlcoates, Pudsey. It doesn't bother me, but they don't have quite the choice that boots etc have. But plenty pairs I like and have bought. I now have about 14 pairs, different styles… Read Full Review

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★☆☆☆☆

“all round nightmare.very rude optician at hyde mcr”

Written on: 25/02/2017 by AxelMcCurdy (1 review written)

Was sent a letter from asda opticians in hyde stating my eye test was overdue so I rang straightaway,was told on the phone to ring back as they were busy.rang back made an appointment.went for my eye test what a nightmare.waited 30mins,as it was busy.had 3 different eye tests,i struggled on one of them,as the spex they gave me kept steaming up.waited 15 mins to see the optician,who was abrupt and ignorant.did more eye tests looking at faraway screen with leters on.she then asked me why I had… Read Full Review

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★★★★★

“Spondon Derby”

Written on: 17/02/2017 by FluffyTheImpaler (1 review written)

My friend had a good experience at Spondon so recommended I give them a go. Having gone through the hard sell with every other optician I've ever been to, Asda Spondons Optical staff were a breath of fresh air. Very professional and very helpful. They asked all the right questions and there was no mention of upgrading to this that or the other. -Who needs designer special coatings and functionality to a depth of 500m oh and these will work in a total vaccuum.- No, none of that. I need specs… Read Full Review

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★★★★★

“Super. Service great price! Swanley Kent.”

Written on: 19/01/2017 by joey345 (1 review written)

Just had my frames reglazed at Swanley Kent very laid back professional staff My frames were Oakley not a bog standard frame but no problem varifocals anti scratch anti glare nice case.£70 great service&really nice staff .thanku! I'll Be back! … Read Full Review

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★★★★★

“5star service! Greenhithe branch dartford.”

Written on: 01/01/2017 by 473Harrington (1 review written)

I ordered a £40 pair varifocals(greenhithe,dartford) Inc tint anti scratch,anti glare .Took about 7 working days,friendly staff,amazing value &service… Read Full Review

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★☆☆☆☆

“Unreliable”

Written on: 20/12/2016 by ValentinPhillips (1 review written)

Ordered one pair of varifocals to see if they were any good, before I decide to buy two pairs with better frames. I was told my glasses would take around two weeks, maybe quicker. heard nothing until the two weeks was up, they phoned me to tell me there was a quality control issue at the lab, and I wouldn't get my glasses for another week yet. This means I have to wait until after xmas, if I'd been going away and needed them I'd have a problem. Three weeks, and a maybe, not good enough. I… Read Full Review

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★☆☆☆☆

“Lack of knowledge”

Written on: 26/11/2016 by xgDickey136 (1 review written)

After my husband attended an appointment on 18th Nov at Fosse Park Leicester we were appalled at the outcome of the test, as my husband has recently had eye surgery for a macular hole, cataract and a retinal peel, he was told that the correct machine was in use and would have to make do with the old type spectacle equipment. After the test was carried out he was told that there was no improvement to the previous prescription he had before the operation, not only that but was also told that the… Read Full Review

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★☆☆☆☆

“Just one very rude optician let the rest of the team down”

Written on: 17/11/2016 by Aracelit216 (1 review written)

I went to asda for the first time all was fine. The ooptician who did my test was great as were all the other staff. I picked my glasses up but they were not right. Made me feel giddy and coudnt see well. I took them back and the shop floor staff were really helpful and put me in to have a re test. Thats when it all went wrong. The optician that day was rude, unplaesant and had a very agrgrsive manor. He tried to make out it was my fault fo not wearing the new glasses enpugh despite fact I… Read Full Review

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Oatlands23's Comment

Written on: 08/03/2017

Yes sadly I too have had problems with getting the correct varifocal.
I have worn 'Boots' prescribed for years and have had no problems.

It's a short story, they were floundering. Couldn't sort it out. Will get a refund, and go back to Boots and pay a small fortune. At least there is peace of mind and no issues.

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★★☆☆☆

“Lens Coating deteriation”

Written on: 16/11/2016 by Ortizui218 (1 review written)

Tried Asda Opticians for first time. Initially glasses seemed fine but after 11 months the glasses seemed to require cleaning several times a day. Only went to store after about 13 months, to be told the coating had broken down, but now out of guarantee. Disappointed they wouldn't resolve the problem. Now had to replace glasses elsewhere, would have expected more than 12 months of use from pair of glasses. Wont be using Asda anymore… Read Full Review

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★☆☆☆☆

“Don't waste your money.”

Written on: 01/11/2016 by teetees (1 review written)

My review is short, sharp, and straight to the point. If you want decent specs fit for purpose - don't waste your time or money going to ASDA. I bought two pairs from them about a year ago. In the last couple of months both pairs started to fall apart where the spectacle arms join the main frame. It's a disaster waiting to happen. A tiny pin joins these two parts, and constant opening and closing of your specs results in them literally falling apart. I finally managed to glue the parts back… Read Full Review

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★☆☆☆☆

“Distance viewing distorted”

Written on: 04/10/2016 by robin320 (1 review written)

Two pairs of vari-focals one tinted one clear for a total of £140 from Asda looked like a good deal. Reading/middle distance viewing ok. Long distance out of focus- car number plates at 3m blurred. Told that I needed to wear for 3 weeks in order to settle down Have had vari -focals for 30 years without a problem. Insisted on getting my money back. Specsavers (Who suplied my old existing pair) charged me £300 for one new pair of vari focal tinted.Far too much but they give good vision through… Read Full Review

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★★☆☆☆

“APPOINTMENT MISTAKE ON ASDA OPTICIANS PART”

Written on: 14/09/2016 by THERESAJUDGE (1 review written)

MY HUSBAND RECIEVED A LETTER FROM ASDA OPTICIANS STATING "YOUR EYE TEST IS NOW OVERDUE". PLEASE BEAR IN MIND THAT MY HUSBAND HAS BEEN SERIOUSLY ILL AND HAS LOTS OF HOSPITAL APPOINTMENTS WHICH I KEEP TRACK OF FOR HIM WITH ME BEEN HIS FULL TIME CARER. WE DID THINK THAT IT HADNT BEEN LONG SINCE HIS LAST APPOINTMENT SO WE PHONED TO MAKE THE APPOINTMENT AND WAS GIVEN ONE FOR 14TH SEPTEMBER AT 11.30 A.M. WE WERE THERE IN TIME AND IT WAS QUIET BUSY WITH CUSTOMERS, TWO WHO ACTUALLY GOT DEALT WITH… Read Full Review

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★☆☆☆☆

“Absolutely appalling”

Written on: 19/08/2016 by David114167 (1 review written)

Nightmare getting the glasses originally from Watford branch. Lost the order no communication took 8 weeks to get them. Now 6 months later the arm has broken but they can't repair them and wanted me to pay because they say they are out of warranty. Manager just lies now have to waste my time copying receipts and complaining. Appalling non existent customer service … Read Full Review

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★☆☆☆☆

“Wrong prescription by optician ”

Written on: 19/08/2016 by Paula26 (1 review written)

I had mine tested on the 15th July needed varifocals this time got them a few days later was told they will take 2 weeks to get use to got home put them on 10 mins headache took them off headache went so I kept try same thing couldn't see TV with them on nor read so took them back to discover that there was hardly any prescription on them I was told my distance had got better my reading worse can't see how as I couldn't see with my original pair properly they told me I needed a retest but no… Read Full Review

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★★★★★

“EXCELLENT AT LINWOOD”

Written on: 06/08/2016

Have been going here for a few years and they cannot be faulted. Generally you have to wait a while to get an appointment but that shows they are popular. I got an eye test done here by their optician. First class and very very thorough. No hard sell… Read Full Review

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★★★★★

“absolutely great!”

Written on: 04/08/2016 by 59Doherty (1 review written)

Excellent staff customer service brilliant! Two pairs of varifocal glasses for £159.00 I should've bought my glasses from Asda years ago. The quality of the lenses outstanding. Asda opticians Swindon I would recommend them to anyone… Read Full Review

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★★☆☆☆

“Cheap but not cheerful”

Written on: 02/08/2016 by Holt1987 (1 review written)

The staff were very pleasant but I don't think they really understand what they are doing. I was not measured for my frames and when they came the arms did not reach my ears. To compensate, the assistant bent the spectacles to wrap around my face more closely to make the arms reach further. The effect of this is to move the sweet spot away from the centre of my eye so my vision is no longer corrected as it should be. It's a pity because their policy of one price regardless of how complicated… Read Full Review

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