Asda Opticians Reviews - opticians.asda.com

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Latest Reviews

★★★★★

“Sue Somerset”

Written on: 22/04/2015 by shands (1 review written)

I bought glasses from Asda Taunton £70. Usually pay around £500 for my needs. Staff very friendly, excellent service, glasses arrived early, suprised as Easter time. These glasses are fantastic best fit ever had. I cannot praise enough. Wonderful… Read Full Review

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★☆☆☆☆

“Cheaper isn't always necessarily better!!!”

Written on: 11/04/2015 by gmb09 (1 review written)

Terrible customer services in Hull store. Complained on picking glasses up that I cannot read thought them (varied focal's)in fact the glasses I already have are better. I was told to try them for at least three so my eyes could adjust. On return back to the store I was told I am not holding my head at the correct angle to read. If I tilt the glasses and push right up the bridge of nose I can see but why should I have to do this. I was very angry but they said there is nothing they can do!!! I… Read Full Review

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★☆☆☆☆

“dont go there”

Written on: 28/03/2015 by NicoleJenkins191 (1 review written)

asda rang me to pick up my new glasses when i first tried them on the nose bridge was crooked as they were rimless the holes for the nose nose bridge on the left lense had been drilled in the wrong place so they sent them back to have a new lense with holes in correct place.when i try cleaning lenses they appear to be smudged all the time what ever i try them with.worst glasses ive had in 30 years wish id stuck to specsavers… Read Full Review

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★☆☆☆☆

“absolutely dire”

Written on: 15/03/2015 by TaliyahGlass421 (1 review written)

spECS FROM ASDA BADLY BRUised my face - haven't been able to go out for over 2 weeks! Asda couldn't care less - have been on the phone most of the week (since MOnday and today is Friday ) and STILL no one will deal with it. DO NOT DEAL WITH THEM - DIRE!… Read Full Review

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★☆☆☆☆

“don't go”

Written on: 13/03/2015 by suehackedoff (1 review written)

I went for an eye test a month ago. I got new glasses which I still could not see through properly. I thought the optician herself was very arrogant and didn't listen to what I was saying. I now have been to another optician and got perfect glasses… Read Full Review

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★☆☆☆☆

“Still Waiting”

Written on: 13/03/2015

Took my sons to Bromborough store for eye test in December with one of them requiring glasses. Ordered glasses & waited a week & received call to collect them. Went along with my son to collect glasses only to be told the dispenser wasn't in & we needed to come back when he was in. Asked when he would be in only to be told they didn't have his diary & we needed to ring before we came! Returned home & received a call advising they would ring me when they had his diary! Guess what? It's March &… Read Full Review

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★☆☆☆☆

“Yes, cheaper glasses, but very poor quality”

Written on: 19/02/2015 by Malloryc165 (1 review written)

Purchased 2 pairs of glasses last year from Asda Minworth, I was quite pleased at first,but after a few months arms of glasses became very loose, so returned to Asda to be told the optician was not there. The assistant said she would try and tighten them, she returned and said she had done her best(they did appear a little better),but after a few weeks the same thing again, so back I go and guess what was told optician is not here today. The assistant said 'they look like they have been sat on!… Read Full Review

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★★★★★

“Sooooo pleased !”

Written on: 25/01/2015 by Casperella (1 review written)

I took my prescription to Asda having had a sight test at a leading chemist. I found their service and professional approach excellent . their prices were unbelievable in comparison. I had designer frames, verifocal lenses and reactolight for just £99. I had been quoted £356 for the same ! I am soooo pleased with them… Read Full Review

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★★★★★

“Asda Morley, Best for me.”

Written on: 10/01/2015 by YorksJohnny (2 reviews written)

I had my eyes tested this year at a local independent optician which was ok but I was a bit shocked at the price for Varilux lenses and frames. I searched the internet and found Asda had an optical Dept so I decided to try them for a better price. My assistant with over twenty years in the business first quoted me for Shamir lenses, the usual ones Asda sell and very good I hear. My mind was stuck on buying Varilux Physio lenses though. I had everything explained very well to me and left to make… Read Full Review

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★☆☆☆☆

“asdaopticians small heath..birmingham”

Written on: 10/12/2014 by edKearney1991 (1 review written)

oh my!! my complaint of waiting 3weeks plus and counting for 2 pairs of glasses is small compared to others..very poor,unapologetic attitude from store manager..mr H.K..told me to complain to HQ..which i have done..never again..please learn from us!!..totally rogue trader material..still no glasses… Read Full Review

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★☆☆☆☆

“Don't bother”

Written on: 09/12/2014 by tqMcHugh178 (1 review written)

I have just written to the CEO of Asda regarding the poor service I have had. My glasses didn't fit, I could see better without them, I was refused a refund and when eventually they did agree to exchange them - they lost them! Over a month later I am over £200 out of pocket and still no new glasses. I just want my money back so that I can go to a proper optician. The assistant was rude and the website is all about contact lenses not glasses. I rang the customer service number and was told… Read Full Review

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★★★★★

“Excellent customer service and professionalism”

Written on: 21/11/2014 by JosiahStevens1990 (1 review written)

I have used Asda Opticians before and been very satisfied. In fact, the glasses I bought 2 years ago (both normal and prescriptin sunglasses) are the best I have ever wore. Today, I had an eye test as I need new ones so booked in again at my local Asda. The customer service was excellent. Punctual, friendly and they thoroughly explained everything.I shall be ordering 2 new pairs from them this week, and would be delighted to recommend them to anyone… Read Full Review

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★☆☆☆☆

“Asda optician review eye testing - would not recommend”

Written on: 18/11/2014 by ShahidMohamed (2 reviews written)

Had eyes tested Nov 2012 in Asda Leyton, complained of eye pain, given reading glass. Returned back 11 months later complaining of eye pain and had another test carried out. Optician advised prescription had not changed and i just needed to wear my glasses more often! Eye pain continued, had eyes checked whilst on holiday several months later and discovered i had elevated eye pressure. On both appointments at Asda opticians they did not measure my eye pressure. This is a routine and important… Read Full Review

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★☆☆☆☆

“Unwearable”

Written on: 12/10/2014 by fiCunningham302 (1 review written)

Bought two pairs of specs from Asda in Slough as I thought I'd try and save some money. I would normally go to D&A now Boots. Specs were so uncomfortable as if I'd been prescribed the wrong size frames. Went back got them adjusted. Still very uncomfortable and unbearable. Am now going to Boots for a new pair and will probably end up writing off the Asda specs… Read Full Review

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★★★★★

“Great service”

Written on: 07/10/2014 by vdRamos258 (1 review written)

Had problems with my glasses so I decided to try Asda not only did I get my glasses cheaper but the service was amazing! Ok my glasses took longer than my previous opticians but I was told this when I brought them. The manager put them on urgent for me and the eye test was the best I had ever had. I would recommend small Heath to everyone… Read Full Review

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★☆☆☆☆

“2nd visit”

Written on: 15/09/2014 by Angieg47 (1 review written)

On my 1st visit to this Asda store it was a great experience. I then had to make a 2nd visit approx.3 months later which I did by telephone. the receptionist could not find my optimetrist even though I had his surname, I spelled it out to her several times to no avail. I then asked to make an appointment , got the date and time, and was in the midst of giving my name etc.when I suddenly realised that I was already on the system.When I mentiondd this the receptionist said "Oh I'll have a look"… Read Full Review

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★★★★☆

“Well Done Asda!”

Written on: 13/09/2014

Would just like to say I will be going back to Asda opticians in York. Have read other reviews about shoddy customer service, I must say I had a rather good experience, staff were helpful, they were not over the top. I can't stand someone breathing down my neck when I'm looking for new frames anyway. I wear varifocals and reading glasses, my last pair cost me nearly £300 and that wasn't including designer frames it was just for the lenses! And a cheap pair of frames to boot too. Today, I got… Read Full Review

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★★☆☆☆

“NEVER AGAIN”

Written on: 07/09/2014 by drew52 (1 review written)

I visited ASDA Merthyr Tydfil, the actual eye test was excellent and professional, I chose two pairs of varifocals Then the problems started as the glasses did not fit correctly, they were either too tight or falling off, I must have had them adjusted around 8 times. Staff although very friendly did not seem to have a clue in regard to the fitting or adjusting of glasses. I recently contacted ASDA head office to explain the problems and received a refund. I also returned to my previous… Read Full Review

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★★★★☆

“Asda Benton Newcastle”

Written on: 14/08/2014 by Chandlerh124 (1 review written)

I thought i would try these as an alternative to my previous optician. I was pleasantly surpised at cost and service. The eye test examiantion was thorough and what I would normally expect from any good optician. I placed my order and was told it would be 10 days for collection. my glasses arrived on time. I went in to store to collect and was seen immediatley. Both pairs were tried for fit and a reading test to ensure I was comfortable with the goods supplied. One pair however had arrived… Read Full Review

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★☆☆☆☆

“Terrible service at Asda Bournemouth”

Written on: 13/08/2014 by pvBarton30 (1 review written)

Went to Asda for an eye test. The fastest eye test in the world! The Optician was very nice but did not explained anything to me and interrupted when I made questions (which he did not answer), then quickly wrote something in a paper and open the door letting me know I had to go, then I was pushed by the lady in the shop to choose frames and pay. It was only for reading glasses. I had no explanation at all and have the feeling that the test was not properly done or accurate as the optitioan… Read Full Review

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