Tesco Opticians Reviews - www.tescoopticians.com

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★☆☆☆☆

“AN APPOINTMENT THAT WAS NEVER TO BE OR ANYBODY THERE?”

Written on: 17/04/2016 by Abramp265 (1 review written)

I made an appointment for Mon 7 March 2016 for an eye test at Broughton Retail Park near Chester. On Fri. 4 March I had to cancel (giving four days notice), and requested they get back to me to rearrange. They never did. I contacted them but through very poor management my communication seemed to fall on deaf ears. I even contacted the store Customer Services to find out if the Opticians would be contacting me, and left my number again. This situation continued for something like two… Read Full Review

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★☆☆☆☆

“Cheap and nasty”

Written on: 17/04/2016 by sazzylou (2 reviews written)

I recently purchased a pair of glasses from Tesco Stockton-On-Tees i had to pay extra for anti glare (which is free from ASDA) within 4 days the arm snapped so they ordered new frames and a few days later the same happened again. As a busy mum who has to drive a lot i rely on my glasses as i suffer with being short sighted, astigmatism and cataract, i wear my glasses all day everyday and for the past 2 month i have rarely had them. My children got their glasses from ASDA with FREE anti glare… Read Full Review

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★☆☆☆☆

“Quickest eye test ever.”

Written on: 09/04/2016 by Yvonne1958 (1 review written)

Went to Tesco Bidston for an eye test in January this year, after having the normal eye pressure test I then went into another room to see the Optician, I was in there for only 8 minutes, I asked why I hadn't had a field test done, and he said " didn't they do it before you came into me" no I said, so he said " I will find out " just wait outside ". A lady then asked me if I wanted to choose my glasses, but what about the field test I asked, oh the machine is broken she said, then how come the… Read Full Review

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★☆☆☆☆

“Repeated cancelled appointments”

Written on: 02/04/2016 by Elrarchie (1 review written)

Opticians Kingston Tesco, Milton Keynes .... Awful customer services. My first attempt was cancelled when I arrived with the staff stating they had tried to call and because I would have had a missed call identified on my phone I should have returned the call, even though I would not have known it was them. So basically it was my own fault ! They had all day to try and contact me a second time as my appointment was the last of the day ! I foolishly rebooked and have received a call this time… Read Full Review

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★☆☆☆☆

“Unorganised kids running the show”

Written on: 07/03/2016 by Guest98489398499 (1 review written)

Was so convenient for Tesco Opticians @ Tesco Extra, Cheam, to cancel my appointment to come right back on to their schedule as they themselves were running late. I went to these people 10 mins earlier then my scheduled appoint and noticed there was a back log as people already waiting there confirmed, who were there for 10 mins. So I quickly went to the pharmacy in the same premises to submit my prescription and was back in the queue in 5 mins only to be told that I was late for my appoint and… Read Full Review

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★☆☆☆☆

“Easy to cancel for Tesco ?”

Written on: 06/02/2016 by Iris1959 (1 review written)

I booked my appointment on line because it was convienent for me to get the exact day and time I wanted, the system worked well and that's the only positive. The day before my appointment I received a text reminding me of my appointment time, but a few hours later I received a phone call from my Consett branch in Co Durham saying that the optician had resigned and that they had to cancel my appointment but I could have it two days later.This was no good to me and I informed the caller that I… Read Full Review

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★☆☆☆☆

“AVOID Blackpool Clifton Store Opticians”

Written on: 03/02/2016

Initial sight test free and good with pleasant optician. Downhill from there. Fitting not good. Pupil distances not measured right. Chipped frame. Scuffed lense. Decided to call it a day after the poor service involved with ordering a third replacement pair and got refund instead. Didn't have any faith they would sort things out properly. Dealt with several members of staff throughout, very poor customer service and lack of manners seems to be the culture. Never had an apology of any kind until… Read Full Review

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★☆☆☆☆

“Appallingly poor service”

Written on: 05/01/2016 by 149Nichols (1 review written)

Decided to give Tesco a chance to avoid conveyor style service by others and found to my cost made a poor choice. At Aberdeen branch was tested and was advised my order was ready for collection earlier than expected. Great, I thought, until I went to collect them. Upon fitting them I was asked to read a chart which was held in front of me which I found impossible to do. The person who fitted them became agitated with my inability to comply and asked me if I could read. I informed her my reading… Read Full Review

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★☆☆☆☆

“Awful Service”

Written on: 16/12/2015 by SLB1304 (1 review written)

I have been to Tesco opticians on 4 occasions to have an eye test and teach sessions for contact lenses. On all 4 occasions they have been at least 20 minutes late for my appointment meaning I haven't had time to actually get my contacts in and out in the same session as I have only had the time to pop out on my lunch break. Each time not one staff member has acknowledged me waiting there and I have had to interrupt them to be seen to, which I feel rude doing. On the last occasion I booked to… Read Full Review

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★☆☆☆☆

“online service is rubbish”

Written on: 15/12/2015 by gdHudson235 (1 review written)

Had a online order for lenses rejected because my check up was due. I checked this out with tesco sandhurst (my optician) who said the system had the wrong date. They changed it. I phoned Tesco Optician Online and asked them to reinstate the order. They said they would contact sandhurst to check and phone back. They did not phone back but sent an email confirming non acceptance of order. I went to sandhust tesco who placed the order from the store. They said they had not been… Read Full Review

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★☆☆☆☆

“Worst optician ever”

Written on: 13/10/2015

Tesco needs to employ better professionals as opticians then what they have in Toton tesco extra now. I took my 5 yr old son on saturday but he was referred to sunday for not cooperating but actually i think she was not sure what she was doing. I doubt her ability as she cudnt prescribed correct lenses. On Sunday i took my son again as he was recommended to use eye drop before test. My so. manage to get one drop on one eye and he was scared of another drop as expected from child of 5 year. But… Read Full Review

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Jamesandrews28's Comment

Written on: 31/10/2015

You are obviously uneducated and cluleless and if you really care about your sons eyes you'll leva eit to the professionals.

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★☆☆☆☆

“never again”

Written on: 15/09/2015

ordered two pair of varifocals, 1 sunglasses. Got first pair in a week but noticed that lenses were not thin and light as ordered. Had to wait a week to see manager as no one would take responsibility. Manager agreed that lenses were wrong and stated that he would be asking lab for an explanation, galaxy. The following day I got a call and the assistant told me that it could take months of arguing with galaxy before, if at all things would be put right. So will I just take a refund for the thin… Read Full Review

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Daview1's Comment

Written on: 16/09/2015

Just an update, called into Tesco and got the manager, who, after various measurements had to agree that the lenses were not made correctly, the pd was 6 ml out.
Now sent off to have correct lenses fitted and getting ultra thin at no charge.
See how this works out before I congratulate them

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★☆☆☆☆

“broken promises”

Written on: 14/08/2015 by IsiahMiddleton (1 review written)

new oscott messed up prescription i complained had quite a few phone calls from various departments. saw optician 10 july promsied repair been told the glaseses have been dispatched this week . still waiting for arrival at store this has been over a month i do not expect the glasses to actualy be there… Read Full Review

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★☆☆☆☆

“Very Bad Service”

Written on: 29/04/2015 by Ariellat226 (1 review written)

Bought Bi-focal glasses for the first time and told them that I used a computer sometimes. On getting glasses could not use computer without sitting 6in away from screen, impossible to read unless I held it in the air. Took them back and they said that I would need verifocals at a lot of extra money £500 altogether, RIP OFF… Read Full Review

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★☆☆☆☆

“VERY VERY UNHAPPY”

Written on: 30/03/2015

Went to Tesco opticians in Gateshead, very poor service and only interested in getting the sale. My partner insisted that I went as I was using reading glasses that cost a pound and that I could be doing some damage to my eyes, so after my eye test I was given a peace of paper that was snatched out of my hand by an assistant and taken over to some frames and told that I would need reflective coating as I was using computers at work. So putting my trust in them I went ahead thinking its worth… Read Full Review

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★☆☆☆☆

“Total rubbish”

Written on: 29/03/2015 by ryKlein245 (1 review written)

Bought 2 pairs and they have been nothing but a problem. Been back to the store on numerous occasions but apart from having to repeatedly repair them the manager is completely disinterested. I've been wearing spectacles for over 40 years and had more problems in 20 months with these than all the others added together. Wouldn't go there again even if they were free!!… Read Full Review

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★☆☆☆☆

“Never again”

Written on: 29/03/2015 by KareemSullivan269 (1 review written)

Test too quick not thorough and wrong prescription given would not go back there again. Then customer service was terrible and when manager seen she read what I can only describe as a script no apology at all. I am now trying to contact their customer services higher up the chain of command… Read Full Review

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★☆☆☆☆

“WOW ABSALOUTE TERRIBLE !”

Written on: 05/03/2015 by Wisecv348 (1 review written)

HAD EYE TEST WHICH WAS OK THEN CAME THE BAD BIT HAD PHONECALL TO SAY THAT GLASSES WERE IN WENT TO PICK THEM UP AND THEY WERNT THERE WENT BACK NEXT DAY TO PICK UP GLASSES AND THEY WERE THE WRONG ONES, THEN HAD TO ARGUE WITH A VERY UNHELPFUL MANAGER WHO INSISTED THAT WAS WHAT WE ORDERED EVEN THOUGH WE KNEW IT WASANT THEN HAD THE BATTLE TO GET A REFUND. AVOID AT ALL COST !!!!!!!!… Read Full Review

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★☆☆☆☆

“Don't order online from Tesco Optitians”

Written on: 04/03/2015 by Kalef378 (1 review written)

Still waiting well past thirty days now. The number you call to track your order will just tell you they are "in transit" and give you the number for your collection store. The indoor opticians will just say "we have no control or information about internet orders". They are very efficient in taking your money though. To summarise, money taken with great speed, then no one will be able to tell you where your order is or when it will be delivered. I assume that as my glasses are "in transit"… Read Full Review

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★☆☆☆☆

“It is not tesco but galaxy opticians”

Written on: 03/03/2015 by MadisonCox (1 review written)

Please do not buy from any Tesco opticians as they are done by Galaxy and if Tesco tell you it is a part of there company its not... check company house. You have to sign extra hand written agreement and they tell you the max dates and still 5 days late... so 1 pair of glasses took 26 days... Nearly £300.00 to wait all that time. This is at Tower park, Poole… Read Full Review

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