Tesco Opticians Reviews - www.tescoopticians.com

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★★☆☆☆
1.9 / 5
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Latest Reviews

★☆☆☆☆

“Poor quality”

Written on: 17/01/2015 by Jarvo1961 (2 reviews written)

I picked a nice looking rimless pair of glasses and took delivery within a couple of weeks. However, I noticed almost immediately that the materials looked quite flimsy. With a rimless pair, it is essential that there is flexibility in the arms as there is no frame to support the lenses. This was proved to be true as within 6 months they got caught behind my ear and, with only a gentle pull, the lens snapped away from the central bracket. Tesco were very unhelpful and confirmed that as the… Read Full Review

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★★★★★

“Really pleased”

Written on: 30/12/2014 by Avah383 (1 review written)

Despite the other reviews which I did not read until afterwards I must say I was impressed with the service and prices at Tesco Shrewsbury. I had previously had glasses from Spec Savers and Boots and returned all of them as they were not acceptable. The Lady at Tesco listened to what I needed and made what I wanted which was different to a standard prescription as I am a pilot and have specific focal length requirements for reading the aircraft instrumentation. Top marks… Read Full Review

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★☆☆☆☆

“very bad service”

Written on: 29/12/2014 by marco2222 (1 review written)

very bad service, glasses don't fit unfriendly staff, told i was to fussy would not recommend, cheap and tacky… Read Full Review

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★☆☆☆☆

“"Made for you" top of range Varifocal absolute rubbish !!!”

Written on: 02/12/2014 by XX19 (1 review written)

Went for Tesco glasses as the sales assistant said they used Rodenstock lenses and they would give money back if they did not work. So I thought I will give them a go. Had fitting and got glasses back within a couple of weeks. Seemed ok in the store but when started to use them for real they were not. The distance was ok (not as good as my pound shop readers) mid vision not too good all a bit out of focus. The reading part is so narrow that only two or three words are in focus at one time… Read Full Review

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★☆☆☆☆

“new glasses”

Written on: 26/11/2014 by 245Haynes (1 review written)

got them after being recommended anti glare used them thurs evening not a bit of difference saw manager of opticians who talked a load of rubbish not happy at all paid for nothing seems customer is… Read Full Review

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★★☆☆☆

“Unfriendly”

Written on: 18/11/2014 by jeddle (1 review written)

The eye test was fine. The service after was not. The annoying lady that keeps insisting glasses will suit/ be better for me than my choice. No warmth. I should of walked away but being a bit anxious I was rather manipulated. (turns out she is the manager!)I ended up with 2 pairs-(buy 1 get 1 free) and one pair is awful. The style and fit. I did go back twice and have them adjusted but they are still no good to me. In fact another assistant said they were really unsuitable for reading glasses… Read Full Review

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★☆☆☆☆

“Very bad customer care and lack of professionalism”

Written on: 11/11/2014 by Shanad11 (1 review written)

After complaining about my problem all I received is a letter favouring their staff. How funny they said they will investigate and yet they came with deceptive conclusions . When I went to try my new contact lenses and couldn't read clearly with them and the optician told me she doesn't know what to do come back in 6 months I will review you. Now the optician said she wasn't even aware I was experiencing difficulty before I sent my complaint . … Read Full Review

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★☆☆☆☆

“Very Poor”

Written on: 29/10/2014 by aphcah (1 review written)

I have been using Tesco for a number of years but my last visit to Hastings Branch left feeling they were not the people I would trust with my sight… Read Full Review

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★☆☆☆☆

“unexceptionable treatment”

Written on: 18/10/2014 by poodlepet (1 review written)

I took my prescription to yourlocal optician on 11/7/14 to have distance and reading glasses my prescription requires a high prism so I understand that the process will take slightly longer.As I was due to go on holiday in August I called to see if my glasses were ready but no!! I spoke to the manager who got me the lenses from the lab but I was told that they hadn't passed as perfect but I could have them to go on holiday with while they had new ones made , I was quite pleased even though they… Read Full Review

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★☆☆☆☆

“awful customer service, practically criminals. ”

Written on: 15/10/2014 by matthew_seears (1 review written)

Terrible quality and even worse customer service, im literally appalled. Avoid like the plague! Bought some really nice ray ban style BINK sunglasses with polarised lenses from Tesco opticians (cost 90 pounds), took them on holiday and the arm snapped off at the metal join within a week!I had treated them so carefully, Iv never spent that much on sunglasses before. I was gutted when they fell apart from me literally just wearing them. I thought it would be ok as it was clearly a weak join… Read Full Review

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Jayzy1's Response to matthew_seears's Review

Written on: 25/10/2014

Similar experience as Tesco Leicester. Would definitely avoid like the plague. Disgraceful behaviousr and tactics. No wonder Tesco are going down the pan rapidly!!

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Matthew_Seears's reply to Jayzy1's Comment

Written on: 29/10/2014

My favourite quote from their report "We have assessed the order and found the breakage to the left hinge has been caused by handling and not a manufacturing defect"
So basically tesco are qualified to decide it's not a manufacturing defect but I'm not qualified to decide on how is it isn't acceptable to handle them? If this isn't a manufacturing defect then they simply aren't fit for purpose!
May I add the frame replacement is 30 pounds. I can't believe they are willing to loose a customer over 30 quid

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★☆☆☆☆

“terrible quality and service”

Written on: 14/10/2014 by pjhen (1 review written)

Tesco do not have an after sales service and their attitude is terrible. The quality of the frames is awful and I would not recommend them… Read Full Review

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★☆☆☆☆

“Tesco Opticians, The Meadows, Sandhurst Questionable...”

Written on: 24/09/2014 by missy2014 (1 review written)

Had one of the free eyesight tests at Tesco Opticians, The Meadows, Sandhurst. This was my first visit to Tesco opticians and I was not impressed with the staff, the lady who did the prelim tests was antagonistic in her manner and told me it was unlikely the optician would do a sight test as the one I had with me was still valid. Its not up to her to decide whether a test will be done its up to the optician and if someone books to have their eyes checked again there is usually a reason, as in… Read Full Review

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★★★★★

“Southport has the friendliest service and excellent...”

Written on: 05/09/2014 by KarenMitchell (1 review written)

Having experienced another leading company for last five years I was anxious to move - but so glad I did! Was examined on time by a lovely optician who obviously knew her job and the result was faultless! But best experience was from the other staff who were clearly knowledgable and approachable and very patient. Cannot fault the whole process! Well done!… Read Full Review

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★☆☆☆☆

“Quick to grab my money”

Written on: 24/08/2014 by Medeiroste39 (1 review written)

Tesco Opticians took payment for contact lenses from me before they had confirmed the order with my optician. The order was denied but Tesco Opticians were happy to keep my money and not transfer it over until the end of next week. This isn't right! Check the opticians confirmation before you credit the account!! That is poor form! £135 is a lot of money for you to hold on to for no reason!… Read Full Review

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★☆☆☆☆

“Possibly the worst CUSTOMER SERVICE ever”

Written on: 21/08/2014

I booked my appointment online, when I arrived, they had no record of the appointment and I had to wait until the optician was free. I was persuaded to pay for expensive bifocals and only shown designer frames. My glasses arm came off and because this is apparently my fault, I'm expected to pay £95 for new frames. Nobody phoned me to let me know what was going on. They only want your money and don't give a damn about your eyes… Read Full Review

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Pinkyrose's Comment

Written on: 23/09/2014

felt extremely sorry for a lady working in Failsworth store today ran off her feet must have been 10 or 12 people waiting, phones ringing, a customer complaining, myself and husband walked away and so did another couple. surely more work force is needed doesn't fair well with people looking to book an examination

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★☆☆☆☆

“Horrible service”

Written on: 11/08/2014 by viShaw43 (1 review written)

I went for my two year eye exam to be told I didn't need glasses and had near perfect vision. This was a shock to me since I have been wearing glasses for 8 years and using irvine tesco for 6 of those 8 years I was obviously very surprised. When I explained that I get bad headaches when reading, writing, using the compute or my phone etc and was told it was because my eyes strain to do these things And glasses helped this I was told it was nothing to do with glasses and they advised I go to the… Read Full Review

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★☆☆☆☆

“optician refused to take the eye test”

Written on: 10/08/2014 by Heavenc1984 (1 review written)

Very bad experience! When to Tesco opticians in Waterford, been there 10 min before the appointment time but optician wasn't there. Been waiting for 30 min until he is back. I told him I had another test on boots and I would like to do one more test in here to make sure the result is correct. He refused to take the test because I have had test before!! total waste of time. … Read Full Review

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★☆☆☆☆

“Shoddy.”

Written on: 10/08/2014 by JimenaMcDowell (1 review written)

So I wait just over 2 weeks and after hearing nothing I go in to find out where my glasses are. "Oh they are here" says he. "We have the wrong phone number for you so couldn't contact you." he continues. Obviously Tesco have never heard of the postman. Anyway, try the glasses on, they are sitting at an angle, he tries to persuade me to take them, I'm having none of it. The sunglasses do fit though and he tries to persuade me to take those. No, I paid for both, I want both. So another two week… Read Full Review

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★★★★★

“Great service!!!!!!!!!”

Written on: 06/08/2014 by Nathen140 (1 review written)

It's such a shame you only seem to get reviews from people who have bad experiences, I've been going to tesco opticians for years so have most my family and a lot of my friends and we all think they are great, they go out there way to help you and are always very professional, they also have a great range of glasses to choose from and even better you get club card points when you purchase and certain times of there year you can double your club card vouchers up to go towards your glasses which… Read Full Review

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★☆☆☆☆

“shocking, just shocking!”

Written on: 03/08/2014 by Chase192 (1 review written)

After my wife had been complaining of head aches for a while and not having done anything about it, i decided whilst i was in my local Tesco to book her an appointment with the Opticians just to discount any problems with her eyes, and what could we lose it was a free test anyway! so she goes for the test and is asked what she does that she would need them for, at which point she informs them that it would be needed for basic work station usage, but mostly VDU. So the optician writes up a… Read Full Review

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