Tesco Opticians Reviews - www.tescoopticians.com

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★★☆☆☆
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Latest Reviews

★☆☆☆☆

“WOW ABSALOUTE TERRIBLE !”

Written on: 05/03/2015 by Wisecv348 (1 review written)

HAD EYE TEST WHICH WAS OK THEN CAME THE BAD BIT HAD PHONECALL TO SAY THAT GLASSES WERE IN WENT TO PICK THEM UP AND THEY WERNT THERE WENT BACK NEXT DAY TO PICK UP GLASSES AND THEY WERE THE WRONG ONES, THEN HAD TO ARGUE WITH A VERY UNHELPFUL MANAGER WHO INSISTED THAT WAS WHAT WE ORDERED EVEN THOUGH WE KNEW IT WASANT THEN HAD THE BATTLE TO GET A REFUND. AVOID AT ALL COST !!!!!!!!… Read Full Review

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★★★★☆

“Excellent”

Written on: 04/03/2015 by Flanaganez264 (1 review written)

The process was professional and calm and could no of felt more welcome, I spent over £400 with my money well spent. It took 5 days to get my glasses and with a few adjustments to fit my head correctly I was off; the staff ensured me if anything was incorrect to go back and issue would be sorted. Will most defiantly be returning next year… Read Full Review

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★☆☆☆☆

“Don't order online from Tesco Optitians”

Written on: 04/03/2015 by Kalef378 (1 review written)

Still waiting well past thirty days now. The number you call to track your order will just tell you they are "in transit" and give you the number for your collection store. The indoor opticians will just say "we have no control or information about internet orders". They are very efficient in taking your money though. To summarise, money taken with great speed, then no one will be able to tell you where your order is or when it will be delivered. I assume that as my glasses are "in transit"… Read Full Review

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★☆☆☆☆

“It is not tesco but galaxy opticians”

Written on: 03/03/2015 by MadisonCox (1 review written)

Please do not buy from any Tesco opticians as they are done by Galaxy and if Tesco tell you it is a part of there company its not... check company house. You have to sign extra hand written agreement and they tell you the max dates and still 5 days late... so 1 pair of glasses took 26 days... Nearly £300.00 to wait all that time. This is at Tower park, Poole… Read Full Review

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★☆☆☆☆

“Truly Awful ”

Written on: 02/03/2015 by Savannahq33 (1 review written)

Decided to choose Tesco Opticians for my next set of replacement glasses. Read reviews, listened to other people who had used them. Eye test fine, choosing glasses fine. Then came delivery to the store...my lovely Nike designer glasses (cost £205).....one pair broken, one pair broke within two hours and needed two repairs. Then the pair that were broken and returned by store have disappeared with the store saying they are at head office, head office saying they are in the store. Superb… Read Full Review

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★☆☆☆☆

“Tesco Rimless Glasses”

Written on: 21/02/2015 by Cardiff_Al (2 reviews written)

Tesco are using a new system for rimless glasses which involves a plastic socket where the lens contacts the nose bridge. This is does not work. Within a month the socket loosens as the plastic is stretched. Soon the lens detaches from the bridge and a new socket has to be installed. One of my glasses broke when it detached and fell off my face, and stood upon by the person walking next to me. When I went to the Tesco optician with the spare pair that had also become detached, I was informed… Read Full Review

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★☆☆☆☆

“broken lens ”

Written on: 07/02/2015 by Jeannieblot (1 review written)

Hartlepool store! Most unhelpful staff member! Wouldnt change glasses when we pointed out lens had broken on my new spare pair, even though they hadn't even been worn! Been in my car couple of months and were a replacement pair as pair before had broken! Had to purchase that pair but refuse to buy another! Lady staff member told me it was my own fault as break was near the' arm'. Didn't want to know about them being my pair for driving and being disabled, I rarely go out! Now, I can't as I… Read Full Review

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★☆☆☆☆

“Poor quality”

Written on: 17/01/2015 by Jarvo1961 (2 reviews written)

I picked a nice looking rimless pair of glasses and took delivery within a couple of weeks. However, I noticed almost immediately that the materials looked quite flimsy. With a rimless pair, it is essential that there is flexibility in the arms as there is no frame to support the lenses. This was proved to be true as within 6 months they got caught behind my ear and, with only a gentle pull, the lens snapped away from the central bracket. Tesco were very unhelpful and confirmed that as the… Read Full Review

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★★★★★

“Really pleased”

Written on: 30/12/2014 by Avah383 (1 review written)

Despite the other reviews which I did not read until afterwards I must say I was impressed with the service and prices at Tesco Shrewsbury. I had previously had glasses from Spec Savers and Boots and returned all of them as they were not acceptable. The Lady at Tesco listened to what I needed and made what I wanted which was different to a standard prescription as I am a pilot and have specific focal length requirements for reading the aircraft instrumentation. Top marks… Read Full Review

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★☆☆☆☆

“very bad service”

Written on: 29/12/2014 by marco2222 (1 review written)

very bad service, glasses don't fit unfriendly staff, told i was to fussy would not recommend, cheap and tacky… Read Full Review

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★☆☆☆☆

“"Made for you" top of range Varifocal absolute rubbish !!!”

Written on: 02/12/2014 by XX19 (1 review written)

Went for Tesco glasses as the sales assistant said they used Rodenstock lenses and they would give money back if they did not work. So I thought I will give them a go. Had fitting and got glasses back within a couple of weeks. Seemed ok in the store but when started to use them for real they were not. The distance was ok (not as good as my pound shop readers) mid vision not too good all a bit out of focus. The reading part is so narrow that only two or three words are in focus at one time… Read Full Review

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★☆☆☆☆

“new glasses”

Written on: 26/11/2014 by 245Haynes (1 review written)

got them after being recommended anti glare used them thurs evening not a bit of difference saw manager of opticians who talked a load of rubbish not happy at all paid for nothing seems customer is… Read Full Review

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★★☆☆☆

“Unfriendly”

Written on: 18/11/2014 by jeddle (1 review written)

The eye test was fine. The service after was not. The annoying lady that keeps insisting glasses will suit/ be better for me than my choice. No warmth. I should of walked away but being a bit anxious I was rather manipulated. (turns out she is the manager!)I ended up with 2 pairs-(buy 1 get 1 free) and one pair is awful. The style and fit. I did go back twice and have them adjusted but they are still no good to me. In fact another assistant said they were really unsuitable for reading glasses… Read Full Review

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★☆☆☆☆

“Very bad customer care and lack of professionalism”

Written on: 11/11/2014 by Shanad11 (1 review written)

After complaining about my problem all I received is a letter favouring their staff. How funny they said they will investigate and yet they came with deceptive conclusions . When I went to try my new contact lenses and couldn't read clearly with them and the optician told me she doesn't know what to do come back in 6 months I will review you. Now the optician said she wasn't even aware I was experiencing difficulty before I sent my complaint . … Read Full Review

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★☆☆☆☆

“Very Poor”

Written on: 29/10/2014 by aphcah (1 review written)

I have been using Tesco for a number of years but my last visit to Hastings Branch left feeling they were not the people I would trust with my sight… Read Full Review

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★☆☆☆☆

“unexceptionable treatment”

Written on: 18/10/2014 by poodlepet (1 review written)

I took my prescription to yourlocal optician on 11/7/14 to have distance and reading glasses my prescription requires a high prism so I understand that the process will take slightly longer.As I was due to go on holiday in August I called to see if my glasses were ready but no!! I spoke to the manager who got me the lenses from the lab but I was told that they hadn't passed as perfect but I could have them to go on holiday with while they had new ones made , I was quite pleased even though they… Read Full Review

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★☆☆☆☆

“awful customer service, practically criminals. ”

Written on: 15/10/2014 by matthew_seears (1 review written)

Terrible quality and even worse customer service, im literally appalled. Avoid like the plague! Bought some really nice ray ban style BINK sunglasses with polarised lenses from Tesco opticians (cost 90 pounds), took them on holiday and the arm snapped off at the metal join within a week!I had treated them so carefully, Iv never spent that much on sunglasses before. I was gutted when they fell apart from me literally just wearing them. I thought it would be ok as it was clearly a weak join… Read Full Review

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Jayzy1's Response to matthew_seears's Review

Written on: 25/10/2014

Similar experience as Tesco Leicester. Would definitely avoid like the plague. Disgraceful behaviousr and tactics. No wonder Tesco are going down the pan rapidly!!

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Matthew_Seears's reply to Jayzy1's Comment

Written on: 29/10/2014

My favourite quote from their report "We have assessed the order and found the breakage to the left hinge has been caused by handling and not a manufacturing defect"
So basically tesco are qualified to decide it's not a manufacturing defect but I'm not qualified to decide on how is it isn't acceptable to handle them? If this isn't a manufacturing defect then they simply aren't fit for purpose!
May I add the frame replacement is 30 pounds. I can't believe they are willing to loose a customer over 30 quid

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★☆☆☆☆

“terrible quality and service”

Written on: 14/10/2014 by pjhen (1 review written)

Tesco do not have an after sales service and their attitude is terrible. The quality of the frames is awful and I would not recommend them… Read Full Review

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★☆☆☆☆

“Tesco Opticians, The Meadows, Sandhurst Questionable...”

Written on: 24/09/2014 by missy2014 (1 review written)

Had one of the free eyesight tests at Tesco Opticians, The Meadows, Sandhurst. This was my first visit to Tesco opticians and I was not impressed with the staff, the lady who did the prelim tests was antagonistic in her manner and told me it was unlikely the optician would do a sight test as the one I had with me was still valid. Its not up to her to decide whether a test will be done its up to the optician and if someone books to have their eyes checked again there is usually a reason, as in… Read Full Review

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★★★★★

“Southport has the friendliest service and excellent...”

Written on: 05/09/2014 by KarenMitchell (1 review written)

Having experienced another leading company for last five years I was anxious to move - but so glad I did! Was examined on time by a lovely optician who obviously knew her job and the result was faultless! But best experience was from the other staff who were clearly knowledgable and approachable and very patient. Cannot fault the whole process! Well done!… Read Full Review

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