Tesco Opticians Reviews - www.tescoopticians.com

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Latest Reviews

★☆☆☆☆

“terrible experience..never again.”

Written on: 07/10/2017 by jdMcCartney486 (1 review written)

my wife chose glasses.ok.wanted varifocals.ok.except we were kept in friern barnet store 2to 3 hours.glasses were wrong for her{but still sold to her}bifocals put in wrong couldnt read with them. came back week later,girl bent frames down!put on glasses touching her eye lashes.still couldnt read!again kept in store. one week on kept in store another 2 hours.manager off work wouldnt refund.nightmare!manager stalling on phone to nice young helpful assistant.he was himself embaressed.inept staff… Read Full Review

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★☆☆☆☆

“Useles Time-Wasters”

Written on: 16/08/2017 by ShockedCustomerofTesco (1 review written)

My daughter had an eye test at the Tesco Colney Hatch branch. She informed the optician she was a university student with exams due in a weeks's time, & urgently required replacement glasses, as her old 4yr old glasses were broken, & actually, she had been using contact lenses for the past year. Optician contacted her former opticians (SpecSavers) for a copy of her previous prescriptions to check for any changes in her prescription, and then insisted that my daughter provide her old broken 4yr… Read Full Review

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★☆☆☆☆

“Islweorth Tesco glasses gave me headaches and dizziness”

Written on: 30/07/2017

First it took 3 months to get 2 pairs of glasses done. had trouble with first frame and glare/reflection despite having anti glare coating. Then I started having headaches and being a bit dizzy and out of focus in general. Reading was harder too. Prescription was too strong. So I just went back to my old glasses and forgot about it. Over a year later I took an eye test with proper opticians and it confirms that tesco prescription was wrong. Do they care? No, treated as a liar and not… Read Full Review

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★★★★★

“Friendly, efficient, helpful”

Written on: 05/07/2017 by LeilaRice441 (1 review written)

This was a repeat visit to the opticians at Tesco Inshes, Inverness as I had a positive experience on my last test 2 years ago. I was greeted promptly by the optical assistant and waited only a few minutes till the preliminary tests were done, then a few minutes further wait for the optician. She was friendly, thorough and explained things clearly. Afterwards the assistant took me through my lens and frame options. A few days later I went to their Eastfield way branch to choose frames. Again no… Read Full Review

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★☆☆☆☆

“Terrible customer service Mansfield store”

Written on: 04/06/2017 by ClarenceVance309 (1 review written)

15 minutes late on first appointment. I was 5 mins late for second appointment and was told I was too late and tough luck! Awful customer service, the staff were terrible! They allow 5 mins for customers to be late yet would not budge, 10 mins later they insisted I was 10 mins late!! … Read Full Review

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★☆☆☆☆

“poor customer service and low quality frame”

Written on: 01/06/2017 by chanyim (1 review written)

I purchased a pair of glasses last September at the Surrey Quays branch. After only 6 months of use, one of the arms of the frame fell off. I took the frames back to the store and complained about the bad quality. The staff at the store refused to have the frames repaired and instead, accused me of breaking the arm off. They subsequently took another pair of glasses and broke the arm of that pair in front of me. I am disgusted at the behaviour of the customer service at this store. Only after… Read Full Review

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★☆☆☆☆

“Terrible customer service!!!”

Written on: 22/05/2017 by SantiagoElliott1947 (1 review written)

I booked an eye test appointment at the tesco optician Crewe and arrived barely 5 minutes after my scheduled appointment and had to look around the opticians to speak to somebody to inform them I had an appoitment booked and was told I had missed it, which was ridiculous as only reason I was few minutes past was due to lack of spaces in the tesco car park and would not be able to be seen and was then told that they could arange an appointment in 2 weeks time which was not helpful, customer… Read Full Review

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★★★★★

“Very knowledgeable and perfessional ”

Written on: 21/05/2017

Greeted by Anjna very perfessional and knowledgeable. Able to advise me on special offers in store. Would definitely recommend this store to friends and family… Read Full Review

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★☆☆☆☆

“Awful Customer Care”

Written on: 11/05/2017 by MrPlodski (5 reviews written)

As I was greeted slovenly by "Are you alright", I should have assumed straight away that the experience was not going to be the same as I was used to with 'High Street' opticians. After he got over the shock of the fact that I was in fact a bone fide customer and not something that had blown in of the street (this is the impression I got), I was invited to take a seat on 'the bench'. I was left on the bench without any contact for a period of 12 minutes. As I felt that my custom was obviously… Read Full Review

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★★★★★

“Tesco opticians Bulwell Nottm ”

Written on: 16/02/2017 by laurenA (1 review written)

From booking my appointment to fetching my lovely Glasses plus l pair free, l was seriously impressed having been to 2 previous opticians. The treatment test and knowledge was second to none.Thank you to all the Staff l would strongly recommend Tesco opticians to everyone. Excellent prices too… Read Full Review

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★★★★★

“Excellent service from Tesco Opticians, Ashford.”

Written on: 15/09/2016 by Sheehan130 (1 review written)

Fed up with the poor service from "Where I should never have gone" I decided to give Tesco Opticians at Ashford a try. Thank you, the service was excellent, nothing seemed to much trouble & I felt everyone concerned went out of their way to ensure the glasses I ordered were what I needed. Nobody tried to sell me extras, just good service all round. My new glasses were ready in 3 working days! It was a pleasure to drive home & I had non of the problems I'd experienced to see measuring &… Read Full Review

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★☆☆☆☆

“Go to Asda instead!”

Written on: 22/07/2016 by RubenOrtega (1 review written)

I booked two consecutive appointments at Tesco opticians in Crewe. I had the initial tests and was told to wait. Having, subsequently, been ignored for 15 minutes, I was eventually approached and asked "are you all right there". My answer was in the negative and I asked to speak with the manager. Upon being informed that the lady who enquired as to my status was the manager, I informed her that I was not happy being kept waiting while she gossipped with colleagues and a friend who she… Read Full Review

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Mrplodski's Comment

Written on: 11/05/2017

The same thing happened to me yesterday at Altrincham branch. Sat there waiting to be seen for 12 minutes whilst they totally ignored me!
Avoid these supermarkets, it's the only way that they will learn.

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★☆☆☆☆

“Unacceptable”

Written on: 18/06/2016 by Sincerea453 (1 review written)

I have so far waited 41days for a pair of distance glasses so many problems hard to contact any kind of manager got the impression nobody cares about ther customers… Read Full Review

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★☆☆☆☆

“one arm longer than other !”

Written on: 10/06/2016 by Pranav38 (1 review written)

PURCHASED SOME GLASSES LAST YEAR ,DAUGHTER SAID LOOK AT THESES THEY WERE LOP SIDED I THOUGHT SHE WAS JOKING AND JUST LAUGHED , AS SHE NEVER COMPLAINED OR MENTIONED IT AGAIN AND JUST EXCEPTED THEM I NEVER REALISED SHE WAS ACTUALLY SERIOUS.WHEN YOU LOOK AT THEM THEY ARE TILTED ON HER FACE !!!!! HOW ON EARTH COULD THEY HAVE SOLD US THESE GLASSES NOW AFTER A YEAR WE CAN NOT DO ANYTHING ABOUT THIS . SO PLEASE BE VERY CAREFUL AND CHECK AND CHECK YOUR GLASSES… Read Full Review

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★☆☆☆☆

“Awful customer service”

Written on: 29/05/2016 by Ross272 (1 review written)

I'm on a monthly direct debit for contact lenses and have to attend regular cheak ups. To start with no problems but when needed to book six month cheak up it was cancelled by tesco and rearranged four times as they cancel day before due to shortage of opticaisns. I eventually get to see one after having to complain about poor service having to travel 18 miles when there are two 3 miles away. He signs me off for a year with no problems. When my next package of lenses were due they failed to… Read Full Review

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★★★★★

“Tesco in Winchester is brilliant ”

Written on: 27/04/2016 by Bankswf315 (1 review written)

My two daughters and I have received excellent service from Tesco Opticians in Winchester. The eye exams, contact lens exam, eye glasses selection and fitting...all brilliant. Never have had a problem and would gladly recommend… Read Full Review

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★☆☆☆☆

“AN APPOINTMENT THAT WAS NEVER TO BE OR ANYBODY THERE?”

Written on: 17/04/2016 by Abramp265 (1 review written)

I made an appointment for Mon 7 March 2016 for an eye test at Broughton Retail Park near Chester. On Fri. 4 March I had to cancel (giving four days notice), and requested they get back to me to rearrange. They never did. I contacted them but through very poor management my communication seemed to fall on deaf ears. I even contacted the store Customer Services to find out if the Opticians would be contacting me, and left my number again. This situation continued for something like two… Read Full Review

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★☆☆☆☆

“Cheap and nasty”

Written on: 17/04/2016 by sazzylou (2 reviews written)

I recently purchased a pair of glasses from Tesco Stockton-On-Tees i had to pay extra for anti glare (which is free from ASDA) within 4 days the arm snapped so they ordered new frames and a few days later the same happened again. As a busy mum who has to drive a lot i rely on my glasses as i suffer with being short sighted, astigmatism and cataract, i wear my glasses all day everyday and for the past 2 month i have rarely had them. My children got their glasses from ASDA with FREE anti glare… Read Full Review

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★☆☆☆☆

“Quickest eye test ever.”

Written on: 09/04/2016 by Yvonne1958 (1 review written)

Went to Tesco Bidston for an eye test in January this year, after having the normal eye pressure test I then went into another room to see the Optician, I was in there for only 8 minutes, I asked why I hadn't had a field test done, and he said " didn't they do it before you came into me" no I said, so he said " I will find out " just wait outside ". A lady then asked me if I wanted to choose my glasses, but what about the field test I asked, oh the machine is broken she said, then how come the… Read Full Review

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★☆☆☆☆

“Repeated cancelled appointments”

Written on: 02/04/2016 by Elrarchie (1 review written)

Opticians Kingston Tesco, Milton Keynes .... Awful customer services. My first attempt was cancelled when I arrived with the staff stating they had tried to call and because I would have had a missed call identified on my phone I should have returned the call, even though I would not have known it was them. So basically it was my own fault ! They had all day to try and contact me a second time as my appointment was the last of the day ! I foolishly rebooked and have received a call this time… Read Full Review

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