Boots Opticians/en/Opticians Reviews - www.boots.com

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Latest Reviews

“ i had a eye test on sunday. the girl who looked after...”

Written on: 01/12/2016

i had a eye test on sunday. the girl who looked after me was very nice and helpful, i chose the glasses and am pleased with the price. i would recommend boots opticians to anybody. … Read Full Review

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“Very poor service.”

Written on: 30/11/2016 by Bough (1 review written)

In mid November I travelled 24 miles round trip to Boots Opticians in Salisbury and made an appointment for an eye test. My name was found on Boots computer but address needed updating. I was given an appointment for yesterday morning and told all my details would be updated then. Travelled another 24 miles yesterday into Salisbury, spoke to the same member of staff who remembers my first visit but could find no record of an appointment. ' Sorry about that' was the response. Did I want to… Read Full Review

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“Great Service”

Written on: 24/11/2016 by Torkard (1 review written)

I was feeling very scared as i suddenly had floaters in my left eye. I phoned Boots to ask for advice and was told an appointment would probably be for the best and would phone back later that day after speaking to the Optician Staff. I was expecting a week hence but the follow up phone call advised no appointments at the Victoria Centre, Nottingham department but they could see me later that afternoon at the Castle Boulevard Centre. I cannot fault the service i received, from care, reassurance… Read Full Review

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“The staffs are inefficient”

Written on: 17/11/2016 by JulianneHarding307 (1 review written)

It was so disheartening and frustrating that boot can recruit people that are not efficient. I was booked for an appointment, the first appointment was double booked and the second appointment was not honored all because of the mistake of some inefficient staff… Read Full Review

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“Didnt need glasses!!!”

Written on: 04/11/2016 by SueMarBar (1 review written)

My husband went to the boots store in Basildon for routine eye test, was told there was a serious problem with his eyes (he is type 2 diabetic) gave him a letter for the GP for urgent referral to hospital, but they still sold him a pair of £300 varifocal glasses to cut a long story short, after a visit to GP followed by an urgent and lengthy hospital appointment involving a thorough check up and further sight test, nothing wrong with his eyes whatsoever and as for the glasses - he didn't even… Read Full Review

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“Excellent service”

Written on: 17/10/2016 by Edgarv33 (1 review written)

Served by the person I dealt with in Rhyl branch very approachable and knowledgeable. Excellent service would recommend with confidence… Read Full Review

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“automated reminder letters”

Written on: 15/10/2016

Both my husband and I have received automated letters from Boots (2 each) over the last few weeks. They are reminding us that out eye test is now due and its almost 2 years since they last saw us. Its actually 18 months since they last saw us and our appointment isn't due until March 2017. I think the letters are a tad early and perhaps February would be a better time to write and remind us. To stop the letters, as there will be more, they have removed us from their mailing list, and given… Read Full Review

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“unfriendly cold and impolite”

Written on: 28/09/2016 by jackykins (1 review written)

booked an appointment for eye test couldn't get one for the date I wanted in luton so went to Dunstable.i was six minutes late explained traffic was bad and also took me a few minutes to get to the shop as I am disabled.we cannot do it your too late very impolite in the way I was spoken to the young man seemed embarrassed but the two women looked down their noses at me I will nnever go that shop again it eas awful and I am disgusted at the way I was treated… Read Full Review

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“My time wasted”

Written on: 13/09/2016 by Bootsaremadeforwalking (1 review written)

An eye test appointment had been arranged at your Weybridge, Surrey Branch, the member of staff gave a card confirming the appointment for today, Tuesday 13th September at 4.30pm. On arrival in branch today I was advised that my appointment on the system was for tomorrow, and that the person who completed the card must have made a mistake. No apology was offered, but if I wanted I could wait to see if the person due for todays 4.30 appointment fails to show I may be seen. What a complete and… Read Full Review

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“Just do not sign up”

Written on: 02/09/2016 by abi84 (1 review written)

If you want your contact lenses to actually be delivered then do not sign up for this scheme. If lenses are out of stock, they do not bother to contact you. They just leave you wondering where they are. Or they might not deliver as apparently stores are unable to communicate with each other. So regardless if you have had your annual check in a Boots store, if it is not at the store where you signed up then again your lenses will just not be delivered. And again they will not tell you this… Read Full Review

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“Sandbach boots a ripoff ”

Written on: 31/08/2016 by Fitzsimmonslg159 (1 review written)

BOOTS OPTICIANS ARE THE WORST SERVICE IVE EVER COME ACROSS, THE GIRL WHO I WAS DEALING FOR ME IS COMPLETELY IGNORANT, AND TALKS DOWN AT YOU, THE GLASSES I PAID FOR WERE SUBSTANDARD FOR THE PRICE ,NEVER EVER AGAIN… Read Full Review

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“in a word rubbish”

Written on: 31/08/2016 by Adriela1991 (1 review written)

i will not go to boots opticians ever again, i have double vision and they just laughed and did nothing, i went to my doctors, they sent me for a scan, one of the causes of double vision are brain tumours which a scan showed that i had, two operations later and lots of radiotherapy im on the mend… Read Full Review

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“Terrible after service ”

Written on: 26/08/2016 by Nash333 (1 review written)

I have always used Specsavers who openly offer a full refund policy.. Which I have never used mind. Specsavers did not have any frames that I liked so went to boots today. A really pleasant woman served me.. I was really unsure about the frames and made a hasty decision to purchase them anyway.. Within 30 mins I went back to cancel as I'd seen the same ones on buy one get one free at vision express..I was unsure about the frames anyway so this made my mind up given they cost £190! Told I could… Read Full Review

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“Boots Telford Centre”

Written on: 25/08/2016 by Rushton7229 (1 review written)

Excellent thorough treatment at Telford New Street. Optician took time to get full history and give me brilliant advice after I suffered vertigo for 3 months. Thanks… Read Full Review

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“Bad customer after care.”

Written on: 25/08/2016 by Chickensue (2 reviews written)

Picked my new glasses up 5th August 2015, spent over £300 on 2 pairs, (buy 1 get 1 half price). Last week,15th August, I noticed on the Marc Jacobs pair that some of the metallic lacquer was peeling off.I am always ultra careful with my glasses and knew that I had not caused this. Next day I rang Boots St.Helens and was told to bring them in and they would look at them. So today I took them in to the store and was dealt with very politely by an assistant who went to show them to the manager… Read Full Review

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“Pathetic experience”

Written on: 20/08/2016 by AmjadAnwar (1 review written)

Pathetic service. Went in to see if I could get recommendation for frames and get an eye test. Advisor told me there were no eye test slots available until a few days later. Started to help me with frames but then another customer came in and lost interest in me immediately. Another customer asked about an eye test just after about 10mins of my asking and a different advisor checked the system and booked him in for a test in the next couple of hours. I could have got that slot if the first… Read Full Review

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“Great all round really helpful staff”

Written on: 14/08/2016 by Kassandram309 (1 review written)

Great all round really helpful staff, would fully recommend to anyone… Read Full Review

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“Should have gone to Specsavers!”

Written on: 13/08/2016 by Haynes473 (1 review written)

Went to Harlow branch today after making appointment through call centre.Attempted online twice but with no luck. In store I was told I arrived late (No I didn't) and my appointment was supposedly 20 minutes before, that I will not be seen and have to reschedule, miscommunication with call centre apparently.So it is not only Harlow branch thats poor quality service, is it? All said by a man who clearly didn't want to be disturbed by me as he was chatting with his two female colleagues and one… Read Full Review

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“Shop seemed to be run by a lot of young girls, very...”

Written on: 12/08/2016 by DominiqueFrazier448 (1 review written)

Shop seemed to be run by a lot of young girls, very impersonal and cold.The puff test was horrendous and took about five or six times as I was told I was `not holding the blink` Never experienced this before and found it distressing.Dreading what my glasses will be like .Stay with Specsavers everyone , at least they employ grownups… Read Full Review

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“Poor quality service staff with poor cusdtomer skills”

Written on: 06/08/2016 by unhappymossley (1 review written)

Denton , Manchester This branch until recently run as a franchise by an Optician with all the right skills .Without warning turned up for an appointment to find his franchise terminated and shop staff unable to operate , 2 months on still no manager , as a Carer returned with a lady with Downes Syndrome because her recently bought glasses the frame had come apart no qualified staff on site and a botched repair with no explanation as to why they had failed . Observed as staff member embarrassing… Read Full Review

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