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Latest Reviews

“Boots Opticians Hitchin”

Written on: 28/11/2014 by Dillon498 (1 review written)

I recently purchased my 1st varifocals, 2 pairs of designer glasses. After a very thorough eye test the optician explained the benefits of varifocals rather than carry 2 pairs of glasses. The young girl explained to be everything I need to know and was very happy with the advise I had been given. I can't fault how wonderful my new spectacles look and feel to wear, I highly recommend Boots Opticians in Hitchin not only have they been there for many years they understand your needs and very… Read Full Review

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“Incorrect Prescription”

Written on: 21/11/2014 by EllioJ (1 review written)

Had an eye test at Boots, Emersons Green, Bristol but as Spec Savers do a 2 for 1 deal I purchased my glasses from them using the Boots prescription. The glasses were appalling. It later transpired (after many weeks going back to Spec Savers) that Boots had messed up my eye test and the prescription was completely wrong (too strong). Wearing glasses that had been incorrectly prescribed, I was lucky on a couple of occasions not to have had an accident in my car due to the incompetance of the… Read Full Review

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“rip off beware”

Written on: 19/11/2014 by dlMorse228 (1 review written)

boots add easy clean lenses on your cost of glasses without informing you!at a extra £50 this can not be right?… Read Full Review

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“Boots Opticians Hastings is the BEST!”

Written on: 19/11/2014 by MiguelShields (1 review written)

The Optician in the Boots in Hastings Priory Meadow Shopping Centre is absolutely fantastic. I visited a few weeks ago and he was an older gentleman. He gave the best customer service that I've had at an Optician's ever. He took the time to answer my questions and explain what the scan and machines meant and did. A very knowledgeable professional that took the time to understand the demands of my work and how my sight related to it. He also provided me with information that I hadn't previously… Read Full Review

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“5 stars Eye testing at Boots Opticians”

Written on: 18/11/2014 by ShahidMohamed (2 reviews written)

Had an eye test at Boots opticians Westfield 23/9/2014. Very comprehensive eye test, took there time to explain everything, repeated some tests due to high eye pressures...would definitely recommend… Read Full Review

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“Can't remove my new contact lenses”

Written on: 09/11/2014 by FranciscoRodgers (1 review written)

I just ordered new lenses from Boots in Norwich. They no longer do the ones I'd worn last year, which were fine, but do another lens instead. Problem is I can only get them out of my eye by causing my eye a lot of pain - and it takes about 3 minutes of 'digging' for each eye. I can't help thinking that I've been fobbed off with a cheaper brand of lenses… Read Full Review

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“Conned !!”

Written on: 07/11/2014 by 42Cochran (1 review written)

My local branch of Boots opticians (Beaconsfield) sold me a pair of varifocals (280) that I could not even see through when they arrived. They admitted they'd got the measurements wrong. I got a refund and went to a larger Boots opticians a little further away in High Wycombe. I had my eyes re-tested and was told that I didn't need varifocals and should never have been sold them. So I bought two pairs of glasses one for distance one for reading/computer. Distance one's came in first and they… Read Full Review

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“Didn't get lenses I asked for; charged extra £100”

Written on: 07/11/2014 by whirlwind.maze (1 review written)

Visited the Belfast branch and was seen promptly by optician who did thorough exam. That was fine, it was the frames/lens selection that was a joke. I got a trainee who struggled to use the system/understand the types of lenses she was trying to sell me. I asked for standard lenses with the blue light protection coating. She confirmed this several times and quoted me the price, which I paid. On checking the receipt I saw it said "Thin and light" lenses with "Boots protect plus" - each of which… Read Full Review

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“Appalling Customer Service, even 1 star is too much”

Written on: 25/10/2014 by Harris257 (1 review written)

Went to Boots Opticians in Farnham Surrey took over an hour to have an eye test, then chose a lovely frame usual sales sit at the desk assistant clicks away on the the computer varifocals, top of the range lens quoted price of over 400.00 i then said i had an NUS student discount card, another member of staff whom i later found out to be the Manageress. spoke loudly without lifting her head or looking at me and said "that discount is only for under 25's ", i proceeded to query this fact with… Read Full Review

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“If I could give no stars, I would.”

Written on: 20/10/2014 by TERRIBLENEVERAGAIN (1 review written)

This happened on 1 September of this year. I went to Boots opticians on Cornmarket Street in Oxford, where I always go. Everything went well during my sight test and I have no complaints against the optician himself, who actually happened to be better than the opticians I usually see. The trouble started after my eye test, when he handed one of the female assistants my details in a little folder which I did not get to see, and which was handed to me only when I was about to leave. The assistant… Read Full Review

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“Questionable ability to provide quality or service”

Written on: 16/10/2014 by fqHolland94 (1 review written)

First and last time I would use Boots as an opticians. I do not have a simple prescription and as I have worn glasses for many years, I know what to ask for and how the lenses are measured for variafocals and frames fitted to your face. I have had to go back three times and each time, they have moved the frame around my face to allow me to see. I have worn glasses long enough to know that I don't have to wear them for a couple of weeks to adjust my eyes to the new lenses. Everything I asked… Read Full Review

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“Worst service ever”

Written on: 06/10/2014

My wife and I bought two pairs of glasses each (4 in total) from Boots Opticians in Romsey, Hampshire. Within three months my first pair had broken on the arm. I took it back to Boots and politely asked a member of staff if they could fix my glasses. ALL the staff were dismissive of my request. The staff were ALL rude and blunt with the answer, "Use superglue". I asked if they would repair them as the glasses were only three months old. They informed me that "Boots do not repair glasses". I was… Read Full Review

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“Boots Opticians East Ham All staff Sick!!!!”

Written on: 05/10/2014 by JavierLeslie455 (1 review written)

I visit these opticians frequently. I had a problem with my right eye. At no stage at the end of any of my eye tests was I advised about the treatment options or referred to a specialist. I did mention this a few years back to the optometrist but I was told it was a cosmetic procedure and unlikely to be treated on the NHS. I think the optometrist is being sick here as it is actually treated on the NHS. When I go to another branch of Boots Opticians the staff look at me to say who has been… Read Full Review

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“Don't buy from Boots”

Written on: 25/09/2014 by Beck330 (1 review written)

I bought a pair of designer spectacles from Boots Opticians in Newark and after only six weeks I had to take them back because one side of the bridge had come loose. The practice manager then went on to lecture me on the way to take my spectacles off and implied that it was my fault they were loose! When I replied that I had only had them six weeks she said they could fall apart after 5 minutes!! The customer service skills were non existent and in my opinion I would not recommend anyone to… Read Full Review

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“i don't believe it!!”

Written on: 20/09/2014 by rwdjt (1 review written)

Had eyes tested and ordered specs from spec saver, but when picked up glasses could not see tgru them. Specsavers checked prescription given and was correct. Got told that if prescription is wrong boots would need to remake glasses. Got to bots and very unfriendly manager saw me and didn't believe me. After spending 3 1/2 hours and having eyes retested the prescription totally different. No compensation offered, I was unable to have glass for my holds and still they kept asking for the… Read Full Review

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“Really poor service”

Written on: 20/09/2014 by september2001 (1 review written)

Following quite a thorough eye health check the optometrists ordered trial contact lenses for me - that was 4 weeks ago and I still haven't received my lenses. Finally decided to give them a call and it seems my order was never processed - they said it was the supplier fault but I doubt this was true. Decided I should go elsewhere as I now question their ability to deliver good quality high health, went in today to collect lens prescription and they couldn't even organise something as simple… Read Full Review

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“Rip off ”

Written on: 17/09/2014

went in to boots to day to try to get my glasses repaired told that it can not bee done they are only just over 2 years old and the arm has snap off . It woul only take me a few minites to replace the arm. The scew is still in place. (model number boots clip 09m1 53d18 140 )part number 52-17-660 .not only can I not use my glasses but also my sun glasses If this the sort of service you suppy I will not use boots again . … Read Full Review

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“Eye test”

Written on: 10/09/2014 by Rach_ael1 (1 review written)

£25 for a 10 minute eye test then when asked to sigh & date a form for work expenses was advised that this would cost £11. When asked to confirm this via a policy took ages to find the policy! Customer service severely lacking… Read Full Review

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“No Quality Control”

Written on: 08/09/2014

Ordered spectacles from Hereford Branch, delivered on time as quoted but the frame was defective. Told the spectacles had to be returned to the manufacturer for repair. After two weeks and a visit to the branch no one is able to give me a date when the spectacles will be returned. Requested a phone call back with a date but to date no phone call received. Not only are they happy to supply defective spectacles but also make no effort to put the problem right. Not the way for repeat business… Read Full Review

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“TOTALLY UNACCEPTABLE”

Written on: 05/09/2014 by MakenaJorgensen (1 review written)

As an over 60 customer Boots were offering a good package for glasses so I had an eye test and ordered two pairs of glasses - one varifocals and the second sunglasses also varifocals. No problem with the sunglasses. However the normal glasses, which are the ones I constantly use, are terrible. After several trips back for "adjustment" my expensive designer specs look as if they have been sat on! The only way to achieve the correct vision was to completely bend them out of shape and yes the… Read Full Review

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Annemccloud's Comment

Written on: 25/09/2014

I am having the exact same problem, my designer sunglasses are perfect but my everyday glasses, same pescription lense are not very good at all, waiting to see optician.

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