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Latest Reviews

“Boots opticians - Chelmsford”

Written on: 27/03/2015 by Tolkienerd (1 review written)

They are quick to advertise the fact that they take a photograph of your optic nerve as part of the examination but ask for a copy of it when something is seen to be wrong and they won't provide it. Having been asked to go back on three different occassions with three different forms of storage device to get a copy (each having to be new out of the packet) and each time having to wait between thirty minutes to an hour to be seen by someone, my patience grew thin. I am now having to go to… Read Full Review

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“poor quality glasses and dreadful service”

Written on: 22/03/2015 by 258Hopper (1 review written)

Took my prescription to Boots for buy 1 pair get 1 half price deal. After returning twice to the store as glasses were not fitted properly realised one pair the frame was actually twisted and would never fit correctly- completely missed by the staff ! Pointed the fault out to the staff who told me this fault could be corrected. I told them tnat as they were brand new glasses I did not want them corrected but instead I should have a brand new pair. They eventually agreed to this and I was told… Read Full Review

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“not impressed”

Written on: 14/03/2015 by gkFournier43 (1 review written)

Visited Luton Branch of Boots Opticians. a longer appointment than I anticipated due to tests having to be repeated in particular one with the flashing lights. first time of doing the test with one assistant it was hurried and the second one the assistant took her time and explained well but it was the noise,people passing behind me and then another assistant coming to talk to the one looking after me that affected my concentration and the accuracy. the test for one eye had to be repeated for a… Read Full Review

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“GREAT CUSTOMER SERVICE”

Written on: 12/03/2015 by Alinad63 (1 review written)

I would like to say that my local opticians in The Mall Drake Plymouth, has always given us great service. Being my Husband and myself. We changed from another big opticians having been recommended by someone. Good move on our part we have always been treated well and nothing is too much trouble to them. The staff have all been trained to a high standard and their customer service is exceptional. They even remembered me from the previous year. I would definitely be telling family and friends… Read Full Review

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“time wasted”

Written on: 02/03/2015 by LovellPenelope (1 review written)

I had an appointment at Boots Opticians in Carmarthen I waited 25 minutes after my appointed time. When I questioned why I had to wait so long, as no one was with the Optician I had seen her go into the staff only room at my appointment time. I was told she was doing something and wouldn't be long. I waited another 5 minutes, my which time I was so annoyed I explained to staff there I was not prepared to wait any longer… Read Full Review

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“New lenses not correct fit to frame”

Written on: 28/02/2015 by DanielaClarke16 (1 review written)

I recently had an eye test in a Boots branch (Castle Mall) in Norwich which went as you would normally expect. Some time later I took my test results to a Boots branch (Gentleman's Walk)in Norwich. I was assisted to choose the most expensive version of varifocal lenses on the understanding that if I did not like them that a full refund would be made. The glasses were finally ready to be picked up 3 weeks later. The lenses did not work well for me and I returned to the store where the staff… Read Full Review

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“Wrong prescription twice from Boots”

Written on: 18/02/2015 by lbmking (3 reviews written)

I had my eyes tested in June 2014, I was told my prescription had changed dramatically. I choose the frames but was rather rushed by the assistant as they were very busy. Wore my new glasses for two days despite having the visual feeling of the floor falling away. I then found a piece of nylon thread sticking out of the side of the frame so went back, assistant took them upstairs to mend as she had pulled the lense out, when she brought them back she had scratched the lens, she tried to adjust… Read Full Review

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“Boots don't care about the health of your eyes”

Written on: 06/02/2015

After a year of error after error I have given up and switched to another optician, only to find out I have eye strain and signs of high cholesterol. Both of these conditions are visible to the trained eye but Boots neglected to tell me. I have been struggling with contact lenses that were not only the wrong prescription but wrong size. Your eye health is too important to get wrong. I wouldn't recommend Boots. My glasses were incorrect also and I rejected them as not fit for purpose… Read Full Review

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“Such a waste of time and money.”

Written on: 06/02/2015 by sammyspawar (2 reviews written)

I recently dealt with Boots Opticians at Whitgift Center in Croydon. A terrible customer service by any yard. Employees there are arrogant, keeps changing their versions of story. I had got an eye care voucher for eye test from my employer. They were insisting that if I purchase bi-focal then only I will be eligible for eye care voucher for glasses. All I wanted was two separate pairs for reading and far distance. First lady was arrogant and made personal comments - 'You can't keep hopping… Read Full Review

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“service”

Written on: 01/02/2015 by Zara267 (1 review written)

My mother had an appointment for a eye test on a monday and they phoned her with a reminder a few days before.On the monday after getting on a bus to get there she found that they had closed the shop without warning and didn't even send her an apology… Read Full Review

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“Booking couldn't be found- pressured into buying”

Written on: 31/01/2015 by efHood404 (1 review written)

I've just returned from an eye test at Boots Opticians Bexleyheath, this is my second routine visit in 2 years, previously prescribed glasses from Specsavers 4 years ago for reading and computer use. When booked my appointment online but when I arrived my booking wasn't on the system so the manager rushed me through the first tests so that I could be slotted in between two other appointments, although he was very apologetic about the mess up on the booking I did feel a bit of a nuisance as I… Read Full Review

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“Disgusted”

Written on: 27/01/2015

I used boots opticians in longton stoke on Trent I have now left the staff are unhelpful unfriendly and rude they have a different optician nearly every month and the shop as a whole is a disgrace I certainly wouldn't recommend this shop to anyone… Read Full Review

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“Never again ”

Written on: 26/01/2015 by Bcsp (1 review written)

Why did I take notice of Boots mailshot They certainly lived up to bad service at a cost to me Three times they tried to get my glasses right after my test with them They finally did only for me to go to a New Opticians ( not Boots)to get Glasses that were acceptable Boots after service was full of apologises but no answers on why things went wrong I have told three other friends not to use Boots after my experience Never never again… Read Full Review

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“Cataracts”

Written on: 25/01/2015 by Too-tired-to-be-messed-about (1 review written)

I am writing on my experience of Boots as an optician for my mother who now in her declining years needs my help., Its the wonderful professionalism given by Boots opticians who have told my mother for 10 years her cataracts 'weren't ready'. Now almost blinded by cloudy vision and despite her protests I enlisted the help of Lloyds opticians. There was an immediate gp/hospital referral and then an immediate decision that both eyes were ready and had been ready for a long time. You are an… Read Full Review

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“Is it better or worse. Worse or better ”

Written on: 23/01/2015 by Parklife (1 review written)

Having complained of blurred vision in my new glasses ,I gave them a few weeks went back they booked me a new eye test . Turns out the prescription was blurred . A manager then rang me from store telling me they were changing prescription because I preferred my old one , so I must have found a way of faking an eye test how clever am I . Initially when I picked up £559 worth of 2 pairs of glasses I wasn't given the option to try them on I had to ask , they were I'll fitting girl then brought… Read Full Review

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“Optician really good rest of staff not”

Written on: 23/01/2015 by DrakeGonzalez (1 review written)

Push, push, push. Only interested in you buying a product-no advice, help or anything once you get out of the opticians room. Never again… Read Full Review

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“service not the same”

Written on: 18/01/2015 by fhClancy218 (1 review written)

I have been a customer of Boots opticians Aberdeen for many years and always held them in high regard until now. They give a very good eye test however after care is shocking, staff appear not to be bothered if your glasses are comfy or not, you are left wearing glasses that cause sores on your nose! Yes you can return to the store on neumerous occasions only to find the problem becoming worse, what has happened to all the good staff, please get them back so that ill fitting glasses can be… Read Full Review

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“Sales push for high priced glasses was awful”

Written on: 17/01/2015

First impressions of the opticians was very good, plenty of staff with efficient process to take details. Optician excellent. The you hit the sales person. I explained I only had about 40 minutes to choose and order. I am not fussy and only compare 3 pairs. The salesperson was not happy with this stating let's have fun and try lots! I was steered towards a section and said what style I like. No budget was mentioned but I only chose a basic unbranded pair. What a shock when the price was… Read Full Review

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“BOOTS OPTICIANS NORTH STREET CHICHESTER”

Written on: 14/01/2015 by Pedrok167 (1 review written)

I visited boots opticians in North Street Chichester for my first eye test just before my 65 birthday unfourtunately my wife made the mistake of the wrong week should of been a week later . but the lovely lady on reception made provision for me to be seen, the eye tests was carried out very professionally and i chose my respected glasses with their help and advice i collect them in a weeks time including the final fitting and any adjustments if needed,would highly recommend them , all the staff… Read Full Review

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“won't use again ”

Written on: 08/01/2015

After 2 eye tests still have same problem as in first place will not use this company again about as much use as a chocolate teapot… Read Full Review

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