Boots Opticians/en/Opticians Reviews - www.boots.com

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Latest Reviews

“No complaints whatsoever!”

Written on: 04/07/2014 by slowman (24 reviews written)

The Boots Opticians in Irvine were very terrific and I was treated extremely well. The test was thorough and the two staff who helped me to choose frames etc were first-class. Ok, I paid a considerable amount for my varifocals, but they are excellent and I my vision is brilliant. I chose their Platinum varifocal lenses and they are superb. I had a great range of frames to choose from which were about average for price. So, I have nothing to complain about, which is more than I can say about… Read Full Review

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“Eye test this morning at Boots Watford and very nearly...”

Written on: 03/07/2014 by Stokesuc213 (1 review written)

Eye test this morning at Boots Watford and very nearly lost the will to live. Two and a half hours later, having had to undertake several of the tests again because 'they didn't come out right' and being invited to take a twenty minute walk because there was a problem with the prescription and the optician was now otherwise occupied I was more than a little concerned. Needless to say my worries were not allayed when the young lady placing the order from the prescription had to ask three other… Read Full Review

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“Avoid this optitions”

Written on: 20/06/2014 by Davidson434 (1 review written)

Had my eyes tested at boots opticians Rugby today. Not impressed at all. My first ( and last visit ) . When someone say's to me " I sound like I'm just trying hard to sell" the warning bells ring. I feel that they were just trying to sell me the most expensive thing! Without checking whether I could afford it or not. I was disappointed that they did not check my previous glasses as on my return home I checked my previous glasses prescription to find that I have been prescribed a weaker… Read Full Review

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“Pharmc433”

Written on: 18/06/2014 by jyLong157 (1 review written)

Hello! afecbgf interesting afecbgf site! I'm really like it! Very, very afecbgf good!… Read Full Review

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Slowman's Comment

Written on: 05/07/2014

What are you talking about?

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“Pharmd145”

Written on: 15/06/2014 by IreneKemp101 (1 review written)

Hello! bdgeedd interesting bdgeedd site! I'm really like it! Very, very bdgeedd good!… Read Full Review

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“Pharmg592”

Written on: 15/06/2014 by Ewing1958 (1 review written)

Hello! deebckk interesting deebckk site! I'm really like it! Very, very deebckk good!… Read Full Review

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“Advantage card”

Written on: 13/06/2014 by 376Gilbert (1 review written)

Dear Sir/Madam, On 10/01/2014 l collected my glasses from Boots Opticians Hereford and both the service and staff are a credit to the company, however, l was asked if l would be interested in receiving a Boots Advantage Card which l still have not received, 6 months is far to long… Read Full Review

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“Not reliable”

Written on: 11/06/2014

Having tried for almost 2 months to get used to the 'perfectly' correct prescription and fitting of my glasses, I had to re contact customer care and tell them yet again that I was not happy with my prescription and definitely not happy with the fitting and that I was not getting a fit for purpose service.I asked that could I have a refund and would they inform the branch prior to me going in.They did do this and assured me of a refund.The manageress was expecting me and agreed to my request on… Read Full Review

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“Great service pre-sale, let down by poor after-sales...”

Written on: 09/06/2014

Both the optician who conducted my sight test and the member of staff who helped me to choose frames gave great service and I was really impressed. Unfortunately however, this great service did not continue beyond the point of sale. Having worn my new glasses for a couple of weeks, I felt that my vision was not 'sharp' and believed that something might not be quite right with the prescription. This appeared to be confirmed by checking my vision with an on-line sight test. On contacting Boots… Read Full Review

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“Confused staff. Atrocious customer service. Left in tears.”

Written on: 24/05/2014 by Cheyennep263 (1 review written)

Newly opened opticians in Ely. Confused staff. Awful customer service. Lost my business. Left store extremely upset… Read Full Review

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“glasses wrong for second time at Ealing Broadway.”

Written on: 22/05/2014 by catfriend88 (1 review written)

I had my eyes tested as usual, by the same person as last time. He persuaded me that my current glasses made up at specsavers were not as he prescribed, although I had worn them happily for 2 years. He insisted that if Boots made them they would be exactly to his specification so I was convinced to choose frames then and there. The whole staff got involved with helping me decide between two pairs - all very jolly! Two weeks later, collect glasses and ask them to check that the two lenses were… Read Full Review

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“Auto phone message rubbish Web site rubbish”

Written on: 21/05/2014 by 442O'Brien (1 review written)

You auto called me and I was unable to understand the message. Now I've been trying the redial procedure etc for the past 20 minutes and not luck there at all. Been on line still no luck with that. Rubbish service. Have just got though after being given 5 or 6 different numbers to try by the staff nearly an hour after the first attempt. Your service is absolutely rubbish… Read Full Review

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“Clueless and disorganised”

Written on: 20/05/2014 by earwego (1 review written)

Had an eye test and contact test two years ago . . . all very good but after waiting three weeks for my prescription to arrive, I was told that they had mistakenly cancelled it instead. A further three weeks passed and then my glasses arrive with the wrong prescription !! Stupidly I went back yesterday for another eye test for glasses and contacts . . . I'm advised of a particular problem by the Optometrist that was graphically described to me as and I quote "if I was on a flight six hours in… Read Full Review

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“Friendly, professional, helpful”

Written on: 15/05/2014 by yiJenkins127 (1 review written)

I go to the Edinburgh branch on Princes Street and have always found their customer service to be brilliant. I last went in on Saturday to buy prescription glasses and sunglasses and despite showing up just before closing times the staff on duty were so friendly and took care to thoroughly check their work, explain all the factors to me and tell me about the different offers without pressuring me to upgrade my purchase. I also get contact lenses from this branch, and have always found their… Read Full Review

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“They don't know what they are doing”

Written on: 13/05/2014 by LJW61 (1 review written)

I had an eye test and ordered glasses from the Cannock branch, and stupidly paid up front for them on ordering. The first pair I could not see through, and they were so flimsy with heavy lenses, I knew they would not last. They changed the frames and I could still not see out of them. In the end I had to tell them what to do and they actually took my old frames (from another opticians) into a room (obviously to copy) and said they would change them again. They are still of very poor quality… Read Full Review

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“Misleading practise”

Written on: 10/05/2014 by MarisolKing (1 review written)

I got my eyes checked and new contact lenses from Boots Farnham. Very good service to get tested and fitted, but all downhill from there. Nobody bothered to explain the payment system at the start so I thought I would just be paying in full when I had my lenses. No. I had to sign on for a delivery of lenses for at least 3 months and do a direct debit with them. None of this was explained beforehand. Four or five months later I called the store and asked to cancel my debit order. They… Read Full Review

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“Boots contact lenses”

Written on: 05/05/2014 by ozPatterson218 (1 review written)

Free trial is advertised but in the shop they never mentioned it (just saw it online). On the contact lens trial the lady gave me a brand to try on that was very comfortable but when i went to collect my lenses I've realised she ordered me boots own brand (she never mentioned she'll change the brand, and i never got to try the own brand lenses!!). Anyway I thought I give it a go... Well these are the worst lenses I have ever used!!!!! I put them in and it just feels wrong... Then it fits for… Read Full Review

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“Poor service”

Written on: 05/05/2014 by 488Mendoza (1 review written)

They suggested me to buy varifocal lenses and a spare pair for distance glasses, they rushing me to paid my glasses when I collected my glasses and asked me to go home to try. I have headache everyday and can't see far enough. Took it back to Boots branch, they said the percription is correct and you have to take it back to your original Boots branch order, different branch won't help you to sort it out. I forgot ask them about refund policy and don't want to change different glasses. Is… Read Full Review

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“Prescription Wrong Again”

Written on: 02/05/2014 by mitchy47 (1 review written)

I have used Dolland and Atchison opticians for 30 years with no problem then Boots took over (Victoria Centre Nottingham). I went for my two year eye sight test and was told that my prescription had slightly changed for the better, I did question this has my sight hasn't changed for 30 years and told the lady that my glasses and contact lenses gave me perfect vision and I had no problems at all. But I went with what she told me and ordered new glasses and contacts. when they arrived I tried… Read Full Review

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Lulugirl's Response to mitchy47's Review

Written on: 09/05/2014

I seem to have had near enough the same experience this week. At the moment I feel as though I'm walking sideways and the print in the paper this morning is jumping about and out of focus! I will be going back a second time. I'm so disappointed in a pair of glasses that cost £500!

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“A very personable service”

Written on: 28/04/2014 by Faulkner401 (1 review written)

I was very impressed with the service and attention given to me and the explanation about the problem with my eyes.I came away feeling much more confident than I have in the passed few visits to the Opticians. I will certainly return there again. I really dont think I have anything negative to say,certainly felt that I really mattered, very pleased… Read Full Review

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