Boots Opticians - www.boots.com/en/Opticians Reviews
Latest Reviews
★☆☆☆☆
“Bad customer service”
Written on: 15/05/2013
I went into Boots Opticians in Billericay (the original premises) as there are two Boots Opticians, to make an appointment for an eye test. The person that I spoke to wanted to lecture me on if I was entitled to a N.H. test. As I am over 65 and quite aware of the procedure, I did not need to have my business broadcast to everybody in the shop. Her voice could have been heard outside the shop even with the door shut. I found the whole experience of visiting Boots Opticians in Billericay, a... (read more)
Visit boots.com
★☆☆☆☆
“DO NOT USE BOOTS THE OPTICIANS!”
Written on: 12/05/2013 by headegg (1 review written)
Boots Opticians must have the most unhelpful, unco-operative, obstructive, rude, obnoxious staff in the UK! Their complaints procedure is totally ineffective. Be warned! If you want a happy, stress-free life, stay well away from this company! (read more)
Visit boots.com
★☆☆☆☆
“Rude and unhelpful”
Written on: 11/05/2013
I was ten minits late for my appointment, for which I apologised. How ever when the manger came out she did not even greet me but had a stern look on her face. She insisted she could not see me. The opticians was empty there were two staff present. Having been caught in heavy traffic I thought she could have been more reasonable. It is difficult for most people to leave work early. I then replied I would have to go to another optician as I do not drive and the traffic is always bad. In a... (read more)
Visit boots.com
★★☆☆☆
“No replacements magnetic clip-on sunglasses available”
Written on: 27/04/2013 by disappointedsteve
Bought a new pair of glasses under a year ago. (Got an actual pair of prescription sunglasses as part of the deal...Great) BUT. the magnetic clip-on that fitted my normal glasses are where they have a problem. I inadvertently lost my clip-ons... so I went to Boots to purchase some more. they cannot do that as the clip-ons were part of the deal and are not sold separate. people will lose the clip-ons (just like me). Unless you offer to buy another pair of glasses again they just don't want... (read more)
Visit boots.com
★☆☆☆☆
“Avoid Pinner Branch”
Written on: 17/04/2013
They are only interested while selling glasses to you. If you have a problem after purchase,and go for help they quickly fob you off. Not enough interest in customers well being. Having spent £300 at the store, I was not happy with the fitting of the glasses - but I was told there was nothing they could do - tightened the frame for me and sent me on my way by the sales assistant. Optician had no interest to speak to me. (read more)
Visit boots.com
★★☆☆☆
“Disappointed and fobbed off!!”
Written on: 02/04/2013 by Micheller3903 (1 review written)
I have been using dolland and aitchinson for years and since changing to boots opticians I went there in July last year. Still has the same manager and a few of the same staff, but plenty of new ones (Staines branch) I felt that my eye test was quick and not as thorough as previously - this turned out to be correct as my vision for the TV is still blurry?! - aside from that I told the lady I had a budget but she kept on picking up frames from the more expensive range??? Anyway I stuck to my... (read more)
Visit boots.com
★☆☆☆☆
“Opticians?”
Written on: 28/03/2013 by ChrisCowley
Had an appointment for a Diabetes review and photograph of the eye, on completion was asked if I would like to book an eye appointment? I have been going for the last few years and had both together, but now informed you have to book separately well sat there with £700 to get new glasses, told them I won't becoming back here, Dollinson and Hatchinson were really good just goes to show what a big company typically does to a reputable company. I will never use Boots again, appalled by there... (read more)
Visit boots.comMicheller3903's Response to ChrisCowley's Review
Written on: 02/04/2013
I agree, used dolland & aitchinson for years and always happy with them. Used the same store (since they became boots opticians) last July and was appalled by the service!! Will never be going back!
Reply to this comment
★☆☆☆☆
“Plain awful!”
Written on: 27/03/2013
I visited Boots when moving to a new area. It was a very strange set up where some of the shop floor staff conduct some of the eye test. I was very surprised to discover that I had to pay an additional £10 if I wanted a photograph of the eye. I have an involuntary eye movement and a member of staff seemed to get almost annoyed with me because I struggled to keep my eye still in one part of the eye examination. I ordered some new glasses and they were very expensive. The staff seemed to... (read more)
Visit boots.comKammyncl's Comment
Written on: 08/04/2013
I had a similar experience today when I went into Boots Optician in Newcastle for an eye test. Eye test was fine, although I was quite surprised by the extra charge of £10 for the digital photography of the retina, which I declined. The assistant said the optician would go over what the image showed but this did not happen.
The worst part was the complete lack of interest from the shop assistant in helping me choose a frame. In the end, I walked out without buying any new glasses. I prefer to spend my money elsewhere.
Reply to this comment
★☆☆☆☆
“Don't bother getting a prescription from Boots”
Written on: 27/03/2013
I booked in for a prescription only as I wanted to buy my glasses online. I told the staff that I was buying glasses elsewhere. I had my test and was given my prescription. I went home, entered as much information as I could but you also need to know the distance from pupil to pupil. I went back into the store to ask to have this done and they said they only do it if you buy glasses through them. I said I paid for a prescription and all measurements required should be provided - I can't... (read more)
Visit boots.comMe6666's Comment
Written on: 02/04/2013
Hmm...not sure how you expect High Street opticians to survive if you only use them for getting an eye test. The on-line places have no professional staff to pay - some who spent three years or more studying in their field, nor do they have the outlay involved in putting an optical practice together. Some of the equipment costs tens of thousands of pounds.
Fact is, legally the pupil distance forms no part of the eye test and by providing it you would have doubtlessly expected Boots to assume responsibility even though the onus lies with the supplier of the glasses.
If you then discovered on receipt that the glasses didn't feel right you would probably go back to the High Street and expect them to check them for you. Again most opticians wouldn't charge for this service, which is just as well as most on-line buyers don't feel they should have to pay for it.
If the staff were rude then I agree with you, that is poor service. However, if you think the service is lousy purely because you didn't get something you weren't entitled to in the first place, maybe you might reconsider buying such bespoke items on the internet and relying on the goodwill of disappearing High Street shops to put it right when things go wrong.
Reply to this comment
Sadie516's Comment
Written on: 20/05/2013
In reply to last paragraph. .......
Boots is not a high street Opticians. ..... Boots is a high street chemist who, like many others, have attempted to dip their toe in a specialised market which they don't specialise in!!!!!
Reply to this comment
Arnoldr's Comment
Written on: 20/05/2013
If they offer stand alone eye tests for prescription purposes, knowing full well that customers often purchase brands that they don't stock from other stores, then I expect every measurement required to purchase from another supplier to be included. I ended up going to Specsavers who measured my pupil distance and made my glasses up but the lenses don't feel right. I don't blame Specsavers as my last pairs were made by them also. I stand by my review, Boots are lousy and I cannot recommend them at all. Spend the extra £20 and have it done properly somewhere else.
Reply to this comment
★☆☆☆☆
“Don't Bother”
Written on: 22/03/2013
I went to the Boots in Paternoster Square because I hadn't been very happy with Specsavers who I had been with previously. Booked an appointment and then had a call the night before my appointment to say that the optician wouldn't be in and changing it to another day. Went for my eye test and was surprised to have to pay another £10 for a health check on my eye - on all other occasions this had been included within the eye test. The optician was very pleasant, but didn't do some of the... (read more)
Visit boots.com
See next 10 reviews
Showing 1 - 10 of 123 Reviews
★☆☆☆☆
“Poor Service from all areas”
Written on: 21/03/2013
Poor service from rude phone staff whilst booking appointment to having to wait over 40minutes for eye test. And then told to come back in 2hours because they're busy. (read more)
Visit boots.com
★★☆☆☆
“Uninterested optician if no purchase involved”
Written on: 20/03/2013
The optician in the muswell hill branch did not like the fact that i had a free voucher for a sight test sent to me by boots. She wanted to see it and checked it thoroughly before commencing the very brief test. She accussed me of not having bought specs from her for some time. (which is true i have bought elsewhere) but for a long time was a contact lense by post customer of the branch. In all basically they are not interested unless you are purchasing new glasses or they can get you to... (read more)
Visit boots.com
★★☆☆☆
“Uninterested optician if no purchase involved”
Written on: 20/03/2013
The optician in the muswell hill branch did not like the fact that i had a free voucher for a sight test sent to me by boots. She wanted to see it and checked it thoroughly before commencing the very brief test. She accussed me of not having bought specs from her for some time. (which is true i have bought elsewhere) but for a long time was a contact lense by post customer of the branch. In all basically they are not interested unless you are purchasing new glasses or they can get you to... (read more)
Visit boots.com
★★☆☆☆
“Uninterested optician if no purchase involved”
Written on: 20/03/2013
The optician in the muswell hill branch did not like the fact that i had a free voucher for a sight test sent to me by boots. She wanted to see it and checked it thoroughly before commencing the very brief test. She accussed me of not having bought specs from her for some time. (which is true i have bought elsewhere) but for a long time was a contact lense by post customer of the branch. In all basically they are not interested unless you are purchasing new glasses or they can get you to... (read more)
Visit boots.com
★★☆☆☆
“Uninterested optician if no purchase involved”
Written on: 20/03/2013
The optician in the muswell hill branch did not like the fact that i had a free voucher for a sight test sent to me by boots. She wanted to see it and checked it thoroughly before commencing the very brief test. She accussed me of not having bought specs from her for some time. (which is true i have bought elsewhere) but for a long time was a contact lense by post customer of the branch. In all basically they are not interested unless you are purchasing new glasses or they can get you to... (read more)
Visit boots.com
★★☆☆☆
“Staff not well trained”
Written on: 19/03/2013
I've been going to boots opticians for at least 3 years now. I felt confident about the eyes checks they did to get my prescription. However, I felt they didn't do a good job in: 1) Giving advice in the choice of glasses: I went to 2 branches (Leamington and Birmingham) and the employees I spoke with didn't seem to have any idea of what the numbers written inside the frame mean -the measures of the glasses, the minimum I would expect them to know. Also, they would tell me that whatever frame... (read more)
Visit boots.com
★☆☆☆☆
“lense not fitted to frame correctly ”
Written on: 19/03/2013 by rasaudit
I took advantage of the free voucher that boots sent through the post and decided to have an eyetest done.(boots preston) In summary my points of complaint as follows: 1. they did not use the voucher instead claimed the cost through the NHS, i found this to be rather dishonest but ignored it as it wasnt my problem. 2. i collected the glasses after two weeks. They hadnt informed me of the delay (expected to receive them in a week). On first sight of the glasses i felt they did not look... (read more)
Visit boots.com
★★☆☆☆
“Very disappointed - be warned”
Written on: 18/03/2013
First time I have visited Boots opticians and wish I had taken the time to research reviews before going. My eye test appeared to be very thorough and I found the optician to be extremely helpful with her advice. Acting on this I ordered verifocals which cost over £400. The assistant who took the measurements did not fill me with confidence as on several occasions she needed to refer to a more senior assistant and that should have sparked alarm bells. I waited 2 weeks and had the same... (read more)
Visit boots.comBosely's Comment
Written on: 20/03/2013
Same sort of thing has just happened to me, I was at the branch for 3 hours because they were busy. It took two weeks for them to arrive and I collected them yesterday and after half an hour of them trying to adjust them they stillkeep sliding down my nose! Things are blurry I paid £100 for the gold lenses, I went to Specsavers the last 2 times (in 4 years) and had Esilor Comfort lens, they knew this and I specifically asked them to match them, agree advise from the sales team seems pretty thin on the ground. Wish me luck when I go back!
Reply to this comment
Fern7713's Comment
Written on: 23/03/2013
So sorry to hear that. But I wish I had read reviews before as well. I have never used/needed glasses before but because of headaches and constant irritations and tired eyes I decided to see an optician. Saw other professionals and totally felt their urge to sell designer frames on offer so I moved to Boots in Oxford Street whereas at first I was extremely well served, even fitted on a last minute cancellation. First impressions were of a very busy branch but lots of staff so they looked fairly busy but content. First staff was very kind and led me to various tests that really gave me a headache - this was 3:05pm taking about 20/25min. Then I was taken downstairs to speak to another optometrist and more tests, (the lenses ones), quite long and tiring in my opinion. Then, nearly 4pm, my friend that was waiting for me had left with her baby and as my phone died, I've asked one staff if I could charge it and he replied, "not allowed by the boss"... So I tried the "boss" and she promptly went look for someone with an iPhone charger and helped me kindly, that was really nice of her given that I was there longer than the 30' they said I would be in. Optometrist tell the first time I need to re-make another test apparently with no good results for first time tested and I'm sent upstairs again for it, which disappointed me, cos now I'm officially with a headache, without contact with my friend that seemed to have left with her child and I need to go pick up my kids (already 4:30!!!) and gentleman doing my test and speaking (I guess Arabic) with another lady he works, kept moving that support between my chin and forehead and that was really annoying... Kept "patronising" - "you're doing really well, dear! Don't worry, will be finished soon, don't blink! You don't want to do this test again, do you? That's it, nearly done!"... Ufa! My head ringing bells, dinner time for me and I still have an hour journey to go home, am worried about my kids, at least my phone charged and I managed to contact help but I still needed to wait for smtg and sent to wait downstairs again. Shop getting emptier until I decide to ask what I am waiting for... Another professional kindly saw me asking for toilet for the "patronising" one that totally ignored my question perhaps too busy at this point, guess he'd finished his shift and clearly was rushing, so this other "angel" opened her staff toilet for me... Then perhaps I've missed someone coming with my results and people thought I left ;( I left the shop angry, tired, disappointed how such a big branded chain like Boots played with my needs... Of all these staff messing with my eye test I guess only the Optometrist lady was professional. The lady trying to sell my frames (very friendly and untill now she seemed to know what she was doing) after also had to ask another senior before requesting the right ones and as I preferred to collect them in a branch closer to me, she chose it in front of me in her PC screen and said in 7/10 days my new first glasses would arrive in Eltham branch. Today is the 23rd, my eyes hurt to write on pcs, under light etc, headaches on and no signs of glasses anywhere. Contacted Boots Oxford Street and lady with strong Russian accent very helpful at first but not so much towards end said my glasses weren't there, they don't know where it was and she couldn't do much cos staff that dealt with my case was off shift. Hey?
I asked if no one else can help me instead - she replies she'll try her best, the post office won't sent to Eltham in time given weekend and that I should wait for a call by Monday. Frustrating! Worse: I was "invited" to do this "fundus camera shot" for £10 which I was ok thinking my other tests were free like in other branch I've done and doubted their results. Boots prescription had a degree different in one eye than I had in first "competition brand" so I'm left wondered if I really need glasses... And I had to pay £30 for the tests plus £25 for the simplest boring frame they had as I thought with everything else they were trying to sell in package (varifocals, anti risk, anti shine, etcs ) was far too expensive and unnecessary at first as I was just recommended to use for reading. These £65 went so quickly and easy in an afternoon I was so tired after so many tests but truly believing I needed them in the end and respecting their work but now I've felt like I was in the middle of a group of selling team, not worried about your optician needs but in sell sell sell.
And I still haven't seem my glasses.
Reply to this comment
★★★★★
“Great no faults at all”
Written on: 15/03/2013
Ive seen that a lot of the reviews on here are quite bad but from my experience with the glossop derbyshire branch boots is excellent. The desk staff are the friendlist and most helpful staff i have experienced who are willing to answer any questions or offer advice. The opticians themselves provide a very thorough test and explain exactly what they are doing. I have had no problems what so ever with boots and would recommend it to anyone. (read more)
Visit boots.com
★★★★★
“All round great experience ”
Written on: 13/03/2013
I recently visited boots opticians on Albion street in Leeds. The staff were very professional, honest and so helpful. I thought the service was great. Suggested the same branch to a friend and a different employee gave us wonderful customer service. Tailored to budget and specific tastes. On a whole very pleased with the experience. (read more)
Visit boots.com
See next 10 reviews
Showing 11 - 20 of 123 Reviews
★☆☆☆☆
“COMPLETELY INCOMPETENT”
Written on: 13/03/2013
I have been a Boots Opticians customer for many years, but given my latest experience will never, ever, set foot in their premises again. I would advise others to do the same. I gave up with one branch after they had four attempts to make me a pair of glasses. I was advised by their customer services to try another branch, who found that the prescription from the first branch was wrong, so yet another pair were made, only for this branch to bend them beyond repair when trying to fit them.... (read more)
Visit boots.com
★☆☆☆☆
“Rude,unhelpful and disgusting customer service from derby”
Written on: 12/03/2013
When I went for my test I was asked if I paid for my test. I replied no. The assistant then asked why? Alittle shocked I replied due to circumstances. She then carried on to ask why again. Making me feel very I comfortable. After my test I choose my glasses and waited for them to arrive. After receiving my glasses, I had to return, due to not being able to read and see clearly. I spoke to the manager who arranged an appointment for a retest. I went to my appointment for my retest, only to... (read more)
Visit boots.com
★★★☆☆
“what about the look?”
Written on: 09/03/2013
I had my eyes tested neally a week ago and it took me a while to chose what pair to have. I had picked the second pair out of my choice as the woman said they sitted better on my nose, well i feel as though i have made a mistake and should have gone with my first chose, just wondering would they let me change them? they cost £189 so want to make the right decision. (read more)
Visit boots.com
★☆☆☆☆
“poor customer service at boots optician”
Written on: 07/03/2013 by jwalsh
Ordered 2pairs of varifocals on a buy 1 get 1 free offer 4 weeks ago and was quoted 2 week delivery. I phoned them after 2 weeks and every few days since & they kept quoting delays. Called into the shop today to ask for a refund and was given one pair & quoted another week for the other pair. Noticed when I got home that there is a huge chip in the lens of the new glasses so phoned & told them I will come in tomorrow for a full refund. Now I will have to go somewhere else. (read more)
Visit boots.com
★☆☆☆☆
“Prescription Nightmare”
Written on: 26/02/2013
Needed new glasses so had my eyes tested at Boots Clayton Square, Liverpool last year. Was given an unsuitable prescription TWICE by the optician. Clearly wasn't right as despite been given a good go for about a month for 'adjustment' time, was causing a lot of discomfort to my eyes and headaches. I also found this optician belligerent in manner when I went back to get the 1st prescription corrected. Went back again and saw a different optician who agreed to give me the prescription I'd had... (read more)
Visit boots.com
★☆☆☆☆
“Borehamwood boots. Absolute joke”
Written on: 16/02/2013
Having ordered a pair of spectacles for my mother, and being told that it should take 2 weeks for the glasses to arrive, and once they are rwady for collection I would be contacted by phone. 4weeks later, theres no sign of the glasses and no phone call, to inform me if theyre was any complications with the prescription. Needless to say. In this day and age for them to take 2 weeks to make glasses is a joke. And 4 weeks is criminal. Never again. (read more)
Visit boots.com
★☆☆☆☆
“apart from the optitian himself the office/reception...”
Written on: 25/01/2013
arrived at Thonton Heath Branch for eyetest. reception busy being too friendly very dizzy woman. No idea about where anything was, what she was doing, seemed to be all over the place. Saw optitian that went fine. After test spoke to same woman in great detail about options. I made choice and she assured me it would be ordered and booked app for following week. Following week I received phonecall to come next morning for app. On arrival. it was a suprise that i was there. then was told would... (read more)
Visit boots.com
★☆☆☆☆
“Unprofessional, unfriendly, gets everything wrong!”
Written on: 18/01/2013
Not sure where I should begin. 6 weeks ahead of my holiday, I went for a contact lenses check up at the Wimbledon Boots Opticians branch. They did all the tests, said my eye sight got a little better, and ordered a new contact lenses for trail. And despite me saying that I have some black spots inside my eye and the doctors had ruled it out as something normal, they made me waste 7 hours by forcing me to go to an A&E. During the week I received a call asking me to come in for contact... (read more)
Visit boots.comBertie's Comment
Written on: 18/01/2013
"Not sure where I should begin".
After reading your tale of woe, guest, I am sure where *I'll* begin and that's to scold you for not taking heed of all the negativity on Review Centre concerning Boots Opticians before you went there. With so many people giving them a virtual thumbs down on reviews that go back far enough for you not to have possibly missed them, why you did not do so I can only wonder. Or is it that you don't normally visit here? If so, you should as is evidenced by your unfortunate experience.
A chain store is the last place I would go for anything to do with eyesight problems and I therefore favour a well-established optican of good repute and who has the appropriately qualified staff. The type of establishment where you get properly deferred to and where you have to extract yourself from the carpet pile on concluding your business with them.
May I suggest that you seek out a similar optician, and considering the size of your town, surely there must be one! Or have the Wombles taken over everything? :-).
Do have better luck in future - and don't forget, luck can be the result of careful research and planning and I will conclude with offering my condolences and wishes for your future optical happiness.
Reply to this comment
Review.012's Comment
Written on: 08/02/2013
I'm not sure people can be "scolded" for not taking heed of information on this site. Big stores like boots do have a reputation, and like halfords usually aren't a bad bet. Plus, reviews on this site are often from bad experiences, people are less likely to review "not bad" service. And yes you are right, people don't ALWAYS visit here. R/c could almost do with some tv (or other) marketing.
Having said that. My review of boots opticians isn't good, to do with glasses fitting. Previously i've been to other smaller opticians, and they've got my prescription itself wrong. Boots did at least give me the right lens
Reply to this comment
★☆☆☆☆
“Unfriendly”
Written on: 09/01/2013
Have to go for eye test ever 12 months due to having aged macular degeneration and l am only 52. Different lady this time who was new, felt rushed, asked questions she couldn't answer, didn't get to see the picture l have to have taken to see if the AMD has gone any worse. Felt quite upset when l left as the young lady last year was very helpful and concerned. Will not be going back, this is the Preston Branch. I am going for a second opinion tomorrow to another optician. Don't expect to be... (read more)
Visit boots.com
★★★☆☆
“Great sight test, shame about the price.”
Written on: 04/01/2013 by Jennyarmand (3 reviews written)
Had a very thorough sight test done in the Guildford branch last month. Although I was very happy with the test, the price for the frames was a little expensive. I opted instead to buy them online in the end. Staff and optician were very friendly nonetheless. (read more)
Visit boots.com
See next 10 reviews
Showing 21 - 30 of 123 Reviews
★★★☆☆
“Short Sighted”
Written on: 27/12/2012
Bought a pair of Varifocal glasses from Boots, but dissatisfied with them. Took them back, but was told I needed to get use to them. I do understand and appreciate the problems associated with these type of glasses, but feel that the problem I'm experiencing is more to do with a defect. Been offered an alternative such as two pairs of glasses, problem is that I feel like I'm being fobbed off and want a refund. When it comes to customer support, Boots seem short sighted as it will be using a... (read more)
Visit boots.comNetlington's Comment
Written on: 28/01/2013
Similar thing happened to me last year. I couldn't get used to the varifocals and was told to keep trying. I was convinced there was a defect in the lens but I followed their advice. 12 weeks later I was struggling with headaches and still couldn't see properly. Went back and was told the refund time had passed and, effectively, I was stuck with them. Considering they hadn't checked for defects and had told me to keep persevering I thought this was pretty rubbish. I feel they conned me out of the considerable amount of money that the glasses cost. Won't be returning to Boots.
Reply to this comment
★☆☆☆☆
“ Boots Opticians .....Never Again”
Written on: 22/12/2012 by crossgates (1 review written)
Two eye tests by different opticians at Boots .... both different... and oviously both wrong.... as I suffered pain in my eyes for months. I was initially told that the frames I had chosen were "Too small" Then that I was intolerent to the new perscription. It just took a second opinion at Specsavers and some a new perscription for me to "see" that the two Boots Opticians who tested me may possibly need some retesting themselves! I am in the process of writing a formal complaint to... (read more)
Visit boots.com
★★☆☆☆
“A Tale of Two Boots”
Written on: 12/12/2012
First experience of Boots (former D&A) at Saxon Square Christchurch was excellent. They were efficient, courteous and friendly. I was taking a trip to Spain and they got my glasses ready in two working days which, on a tough prescription, was remarkable. Almost a year later, I went to the Yeovil (Middle street) branch and it couldn't have been a more different experience. After I was fitted for contact lenses, they said they would be ready in two weeks and that they would call me. It has... (read more)
Visit boots.com
★★☆☆☆
“Unnecessary delay in opening.”
Written on: 01/12/2012 by carene (1 review written)
My disabled adult daughter broke her glasses on Friday night. Without them she can see very little. So, I arranged to take her to the opticians, Boots at Weston Favell, Northampton, first thing on Saturday morning. We arrived just after 9am, and were surprised to find the shutters down, although there was an opening hours sign giving Saturday's opening time as 9am. Through the glass door, the staff could be clearly seen sitting around a desk drinking coffee. They could see us too. There... (read more)
Visit boots.com
★☆☆☆☆
“LOUSY SERVICE AT DERBY< BUT CUSTOMER CARE & CEO EVEN WORSE”
Written on: 29/11/2012
I am an OAP living in Germany. Glasses are one of the things that are a lot more expensive there than in England – almost double the price. So, back in August when I came over to visit my daughter, I thought it a good opportunity to get my eyes tested and get new glasses. I only had just over a fortnight to play with, so my first question to all of the opticians that I visited was how long it would take before they were ready for collection. 3 of Boots competitors all gave the same answer... (read more)
Visit boots.com
★★☆☆☆
“Meh...”
Written on: 26/11/2012
I have been going to a local, independent Optician for over 15 years and have always worn glasses. After a eye test where my prescription had changed I decided that I wanted to try out lenses but being a local business my old opticians were not very competitive on price so I decided that I would become a customer of Boots Opticians. First Appointment: Left me waiting at the reception desk whilst 5 members of staff had a conversation behind it. Literally for about 5 or 6 minutes, I... (read more)
Visit boots.com
★☆☆☆☆
“Discraceful customer service!”
Written on: 09/11/2012 by CHARLOTTENAOMI
This is the boots opticians in sevenoaks, kent. I usually attend this boots opticians and had booked an appointment to talk about getting contact lenses. I was 3 minutes late and was told I was 10 minutes late and couldn't have the appointment. The woman was very, very rude. She rolled her eyes, spoke in a rude way and was just snobby! (only way I can describe it) I was even more annoyed because she didn't even offer to make me another appointment or say anything in the situation. After I... (read more)
Visit boots.com
★☆☆☆☆
“Utterly Appalling - Ealing Branch, London”
Written on: 04/11/2012
My experience at Boots Opticians Ealing was utterly appalling. I paid for an eye test, they wrote down my prescription in reverse which I believe was an attempt to force me return to their store to buy glasses from them. I had to have another eye test, this time at Specsavers and the lenses in my new glasses replaced to correct Boots' mistake. When I complained, they refused to admit the error even though their prescription was the reverse of my old prescription as well as my new one! In... (read more)
Visit boots.com
★☆☆☆☆
“Accused of stealing my own glasses”
Written on: 31/10/2012 by Romanlinley (1 review written)
I went into boots opticians last Saturday with my own glasses I bought in Canada the frames are made by tiger . After having a contact lens consultation I then went to get an eye test showed them the glasses I Bought in Canada the customer service advisor snatch them out my hands and accuse me of stealing them and said do I have a receipt I told him I didn't as it got them in Calendar year ago and thought I would get boots to put in my lenses . I was absolutely fuming I asked to see the... (read more)
Visit boots.com
★☆☆☆☆
“worst opticians EVER”
Written on: 31/10/2012
I went to boots because it is my local opticians BIG mistake.After they knew i would be supplying my own Ray Ban glasses they tried to add on every extra charge possible. The gentleman carrying out my test was very good and thorough until i told him i was exempt to pay for prescription lenses then he didn't seem too bothered.after being told i was exempt for prescription lenses they still tried to charge me £47! What for i do not know and neither did they. all they seemed bothered about... (read more)
Visit boots.com
See next 10 reviews
Showing 31 - 40 of 123 Reviews
★★★★★
“Wonderful Test and Lovely Knowledgable Staff”
Written on: 24/10/2012
I attended Boots opticians in Kirkcaldy, the test was the most through test I have ever had and the lady was very kind and explained everything to me. She found that I required no new glasses as the test was the same as my current ones. The front shop staff (a gentleman with short dark hair) was really helpful and tightened my glasses for me. I cannot fault this Opticians and will definetly go again. (read more)
Visit boots.com
★★☆☆☆
“A diffierent opticians next time!!”
Written on: 23/10/2012 by spec1 (1 review written)
Thoroughly disappointed with my glasses especially for the amount paid!! Although I paid for 'gold' rated varifocals they do not appear to be very good quality and the vision span is disgusting - I dread to think what it would be like for the lower grade. I purchased the 'buy one, get one free' but had to return one pair as the thinlight lenses seemed to irritate my eyes and also the frames were very uncomfortable. After a second eye test and further discussion, the lenses were changed to... (read more)
Visit boots.com
★★★★★
“Excellent service”
Written on: 18/10/2012 by LaDiva
I have nothing but praise for the Crawley W.Sussex branch. Several years ago the Optician picked up a condition (no symptoms) with my eyes and arranged for me to see a Specialst the next day. Then another test revealed something else and again they arranged for me to see another Specialist whilst I was still in the Store. The varifocals I bought then, three years ago, have been excellent until this week when one of the arms fell off so I took them back hoping for a possible repair.... (read more)
Visit boots.com
★★☆☆☆
“Utter incompetence”
Written on: 15/10/2012 by sfc123 (1 review written)
Boots opticians. Where do i start. I signed up for the contact lens reward scheme in July and paid for 3 months worth of lenses, after being sold their product by them in store, for the good of my eyes. They advised me my daily brand was damaging my eyes and could lead to problems later in life. So, after wearing their lenses for 2.5 months I start wondering when the 4th pair would arrive in the post. Then I am sent a direct debit mandate, which is odd as they've already deducted the money... (read more)
Visit boots.com
★☆☆☆☆
“Very Poor Service”
Written on: 15/10/2012
Very poor service from my local boots, i left with more questions than i started. (read more)
Visit boots.com
★☆☆☆☆
“Wrong Prescription Strength”
Written on: 14/10/2012 by ArthurHorsman (1 review written)
Had my eyes tested at Hastings Boots, said my eyes had improved and there fore need new glasses which i agreed too. Went to collect them but could only see blurred images. I pointed this out to them and was told i would get used to them, i pointed out that i had a number of new pairs of glasses over the years and never been unable to focus. I was forced to take them away, dispite saying i could not drive and the reply i got from the manager was "dont drive". I spent that weekend with... (read more)
Visit boots.com
★☆☆☆☆
“WRONG PRESCRIPTION STRENGTH”
Written on: 28/09/2012
Went for the eye test at Boots 2 weeks ago. made it clear i just wanted to pay the £20 for the test and prescription.I was a little shocked to see both eyes were only +1.75 for the last 2 years they had been +2.25 i then ordered 2 pairs of glasses online with the new prescription details. i have now recieved 2 pairsof glasses which tr strength. i can hardly read a newspaper with them on. Went for another test this morning at tesco,they have confirmed my prescription should be +2.25 for... (read more)
Visit boots.com
★☆☆☆☆
“Terrible customer service - very poor administration”
Written on: 24/09/2012 by Hodicle (1 review written)
Was a contact lens customer of Boots Milton Keynes optician few years, with relatively few problems until this year. Changed my contact lens prescription and that's when it all started to go wrong. I ordered an extra set of new contact lenses prescription in addition to my normal automatic three month order. Despite paying in advance, and promised a max two week delivery these lenses never arrived. It then took me 3-4 calls and even a visit to the shop to try to sort it out. Staff said... (read more)
Visit boots.com
★★☆☆☆
“Shoddy fit”
Written on: 16/09/2012
I was persuaded to get varifocal lenses by the Optician for distance, computer and reading. I found them hard going and the fitting of the frames is very poor the arms are too short and dig into my ears, despite them being "re-adjusted" by an operative in store, I am not happy with the whole outcome. I will not return to Boots for my optical needs in future. (read more)
Visit boots.com
★☆☆☆☆
“Boots Orpington - Total waste of time”
Written on: 12/09/2012
Went to Boots in Orpington to get two pairs of specs, varifocals and a pair for reading/computer screen (what they called occupational lenses). After the test, frames were picked and marked up whilst wearing them for alignment. They will be ready between 7 and 10 days - we will call you, I was assured. 14 days later no call so I popped in and guess what - they were there waiting - nobody had bothered to call nor did I get an apology. As for the glasses - they were a disaster neither pair... (read more)
Visit boots.com
See next 10 reviews
Showing 41 - 50 of 123 Reviews
overview
boots.com
Top 5 Online Opticians
To calculate the top 5's we take the following factors into account:
Top 5 Online Opticians
To calculate the top 5's we take the following factors into account:
• All the star ratings the company/product has received,
• The number of reviews
• How recent the reviews are
As rated by real users
-
1. Spex4less www.spex4less.com
282 reviews read latest review -
2. Pretavoir - www.pretavoir.co.uk
258 reviews read latest review -
3. Posh Eyes - www.posheyes.com
221 reviews read latest review -
4. Lenstore.co.uk - www.lenstore.co.uk
184 reviews read latest review -
5. Yates and Suddell www.yatesandsuddell.co.uk
149 reviews read latest review
Hot Stuff in
Latest Reviews in Online Opticians
-
Pretavoir - www.pretavoir.co.uk
"Perfekt" Read More
-
Optical Express Laser Eye Clinics - www.opticalexpress.co.uk
"Terrible! Avoid " Read More
-
Optics Fast - www.opticsfast.com
"Buyers Beware!" Read More
-
Tesco Opticians - www.tescoopticians.com
"Very poor after care" Read More
-
Optical Express Lasik/Lasek
"Great results!!! Should have d..." Read More
Latest items in Online Opticians
- You are here:
- Review Centre
- Online Shops
- Online Opticians
- Boots Opticians - www.boots.com/en/Opticians
- Overview
Julianf's Response to disappointedsteve's Review
Written on: 15/05/2013
I would've thought they could have simply called the suppliers and have them send a replacement. This must happen all the time!