Boots Opticians/en/Opticians Reviews - www.boots.com

Click here if this is your business
★★☆☆☆
1.7 / 5
413
16% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Boots Opticians - www.boots.com/en/Opticians - Ask a question now

Media Gallery for Boots Opticians - www.boots.com/en/Opticians

Boots Opticians - www.boots.com/en/Opticians

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

“Poor and Rude Service ”

Written on: 28/04/2017 by moby79 (29 reviews written)

I contacted BullRing Boots Opticians and enquired about providing my own frame to have the lens fitted as they call it in the trade a reglaze. I was informed by a rude young female that cost of reglaze is £90 and lens cost plus coating. I enquired with Customer Support was not satisfied was provided the correct information and was advised varies ...what is that suppose to mean?, they charge what they please. After applying some pressure on Customer Support to do there job than send standard… Read Full Review

Visit boots.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“data protection problem”

Written on: 06/04/2017

Two years ago 2015 we received an invite to a branch of Boots Opticians which was MORE THAN AN HOURS DRIVE AWAY. We asked for our details to be deleted on their database. This year 2017 I received another invite ... again I asked for the data to be deleted and no one has confirmed it has been done. The intersting thing is we've never attended a Boots Opticians, we did attend a D&A Optician in Essex five years ago, they were taken over by Boots. In the mean time we moved into London and then… Read Full Review

Visit boots.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Aftercare non existent ”

Written on: 05/04/2017 by Sonic1955 (1 review written)

I have been with Boots Opticians for a good few years now for reading glasses only. I used to use the City Branch at Moorgate but after being made redundant I have been using the Palmers Green Branch. Today I went in as my reading glasses (less than a year old) needed a new nose piece. The lady in there said it would be £2 but they couldn't match it so it would be £4 to replace both sides. I told her how old the glasses were and she said "If you bought an iPhone from Apple and you… Read Full Review

Visit boots.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Boots Contact Lens Contracts are Not Customer-Centric”

Written on: 03/04/2017 by K Ray (5 reviews written)

Having need to review my contact lens needs by using fewer, doing so with Boots involves receiving huffing & puffing from the staff ("you can do this on-line at home, you know") and then having to conform to their direct debit programme - which seemingly takes half a year to amend itself, whilst receiving boxes of un-needed lenses. Since they've unreasonably associated their lens contract with 'half-price spectacle frames' (which brings them to about the same price as frames from their… Read Full Review

Visit boots.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Boots opticians Blackburn.. awful service & goods”

Written on: 28/03/2017 by JilMoorehead (1 review written)

Had an eye test with boots Blackburn in october & ordered some new specs. £170 in total. The glasses didnt seem right after a week so they did another eye test, corrected my perscription & re ordered my glasses. They came & seemed better. Then a screw fell out, so they replaced it, the screws continued to fall out. I went back several times for them fixing! Not once did I receive any apologies. Then on holiday a screw fell out & the nose piece came out! I went back yet again, they replaced the… Read Full Review

Visit boots.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“awful service basildon town square branch”

Written on: 10/03/2017 by uxLeblanc134 (1 review written)

ordered my glasses over £300 in febb, went to collect in march and glasses were broken, they said sorry and would contact me, no contact made, so rang basildon store, rang and rang for over an hour, complained to head office, useless, then spoke to manager there who said 2 lines come into store if line 1 busy you are put over to line 2, that the staff in the store cannot hear????? so your being charged while on hold, awful, this was quoted to me by manager there, hence asked for a refund, can… Read Full Review

Visit boots.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“My eye test !”

Written on: 02/03/2017 by ohSchultz111 (1 review written)

I had my first eye test at the new opticians in Boots Speke. I was very impressed by the quality and intelligence of the whole procedure. The optometrist was exceptional - nothing was to much to explain and I was delighted with his approach. Choosing frames was relaxed and pleasant. I cannot recommend the team at Boots Speke highly enough. A Master Class in eye care! Thank you… Read Full Review

Visit boots.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Terrible optician quiet upsetting”

Written on: 17/02/2017 by MariyahBuchanan (1 review written)

I have just received my two year reminder for eye test My experience was not good .The staff were very helpful but the optician was dreadful for a start she was not there when I arrived I was kept waiting she ran passed me threw her keys at a member of staff and had hardly taken her coat of when she called me in it was apparent that she was in a hurry and rushed through my eye test have way through the back of my seat collapsed and all she said was it was always happening I had to sit with out… Read Full Review

Visit boots.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Whats the point of a Customer service referance number?”

Written on: 01/02/2017 by michpg (1 review written)

I contacted Boots customer service with a complaint. They emailed me with a reference number the same day and said they would be in touch within two working days. 5 days later still no response, so I sent a follow up email asking politely for a response. That was on the 10th of January. Guess what still no response. I purchased a pair of reading glasses from their Bletchley store following an eye test. My prescription is a balanced 2.5 in each eye. Could have and should have bought a cheep… Read Full Review

Visit boots.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Poor, overcrowded service”

Written on: 21/01/2017 by Bartlettkm228 (1 review written)

Very disappointed with the service in Boots Cornmarket Street, Oxford yesterday. Most staff very well-mannered but unacceptable having four customers (and four staff) in one small room undergoing pre-tests at the same time! How accurate can the tests be under such conditions? After the eye test I was left to choose my new glasses. After 20-30 minutes, undecided and a bit fed up I left the dept without purchasing any glasses! So I'm going to take my new eye prescription to another company and… Read Full Review

Visit boots.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“customer dissatisfaction ”

Written on: 20/01/2017 by 360Leslie (1 review written)

I found my visit to Boots in Warrington to day very unhelpful and arrogant staff I only completed the first part of the eye test they did not seem to know which one was dealing with me and after complaining did not take any notice of my complaint so I left no apology not the way I would expect a company like Boots to treat people… Read Full Review

Visit boots.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Unhelpful Customer experience Boots Opticians Truro...”

Written on: 05/01/2017 by Ian1951 (1 review written)

I recently purchased new spectacles from Boots Opticians and have not complaints . Later I decided to purchase some clip on / flip up sun glasses. Well to say I was disappointed with the lady who served me is an understatement. I asked "do you stock any clip on sunglasses to fit my new spectacles I purchases from your shop. a few weeks ago"...in the most offhand reply No and then turned around and walked away. I have been in retail for over 40 year and I know people have their off days but not… Read Full Review

Visit boots.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Wembley - excellent service”

Written on: 10/12/2016 by ydMacGregor1951 (1 review written)

I found the service at the Wembley High Road store excellent. The tests wee carried out thoroughly, with the benefit of my comprehensive records to hand; and the options for the prescribed glasses were explained very clearly. The glasses arrived on time and I was able to try them and have them slightly adjusted with no bother. I shall continue to use the store… Read Full Review

Visit boots.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“VERY EFFICIENT!!!”

Written on: 09/12/2016 by D.j.S. (1 review written)

I have been reading a number of "other" reviews, and I feel very sad that so many "appear" to be dissatisfied!! And to me I find it all somewhat mystifying. As for me, I can only speak as I have found. And I AM SO PLEASED AND SATISFIED WITH THE SERVICE, RIGHT FROM MAKING THE INITIAL APPOINTMENT, WICH I MIGHT ADD I ASKED IF THEY MIGHT BE ABLE TO BRING IT FORWARD. IF, A CANCELLATION CAME ABOUT. WELL ON TWO SEPARATE OCCASIONS I WAS PHONED, AND OFFERED ONE. AND THE SECOND I TOOK. ONCE IN THE STORE… Read Full Review

Visit boots.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Rip off.. glasses free but blue coating £70.. Misleading”

Written on: 08/12/2016

Went to my local boots optician for daughters(age 10) eye check up today. Prescribed new glass as her old one damaged. Glasses are free for kids. Then I got convinced by a optical assistant that the blue coating for £70. She said "This will protect ur child's eye from bad uv lights from iPads and gadgets tv. As she us growing still it can protect". At first I thought it's expensive but then convinced by them. Paid £70.. With in an hour I found out that it will protect only for upto 20% so I… Read Full Review

Visit boots.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“ i had a eye test on sunday. the girl who looked after...”

Written on: 01/12/2016

i had a eye test on sunday. the girl who looked after me was very nice and helpful, i chose the glasses and am pleased with the price. i would recommend boots opticians to anybody. … Read Full Review

Visit boots.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Very poor service.”

Written on: 30/11/2016 by Bough (1 review written)

In mid November I travelled 24 miles round trip to Boots Opticians in Salisbury and made an appointment for an eye test. My name was found on Boots computer but address needed updating. I was given an appointment for yesterday morning and told all my details would be updated then. Travelled another 24 miles yesterday into Salisbury, spoke to the same member of staff who remembers my first visit but could find no record of an appointment. ' Sorry about that' was the response. Did I want to… Read Full Review

Visit boots.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Great Service”

Written on: 24/11/2016 by Torkard (1 review written)

I was feeling very scared as i suddenly had floaters in my left eye. I phoned Boots to ask for advice and was told an appointment would probably be for the best and would phone back later that day after speaking to the Optician Staff. I was expecting a week hence but the follow up phone call advised no appointments at the Victoria Centre, Nottingham department but they could see me later that afternoon at the Castle Boulevard Centre. I cannot fault the service i received, from care, reassurance… Read Full Review

Visit boots.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“The staffs are inefficient”

Written on: 17/11/2016 by JulianneHarding307 (1 review written)

It was so disheartening and frustrating that boot can recruit people that are not efficient. I was booked for an appointment, the first appointment was double booked and the second appointment was not honored all because of the mistake of some inefficient staff… Read Full Review

Visit boots.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Didnt need glasses!!!”

Written on: 04/11/2016 by SueMarBar (1 review written)

My husband went to the boots store in Basildon for routine eye test, was told there was a serious problem with his eyes (he is type 2 diabetic) gave him a letter for the GP for urgent referral to hospital, but they still sold him a pair of £300 varifocal glasses to cut a long story short, after a visit to GP followed by an urgent and lengthy hospital appointment involving a thorough check up and further sight test, nothing wrong with his eyes whatsoever and as for the glasses - he didn't even… Read Full Review

Visit boots.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview
boots.com