Boots Opticians/en/Opticians Reviews - www.boots.com

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Latest Reviews

“DREADFUL TERRIBLE AVOID”

Written on: 21/07/2014 by dannicee (1 review written)

I recently had terrible service at the Preston Branch. During my eye test the glasses I have to wear whilst the optician does my test kept falling off my face, when I mentioned this was an issue, rather than fix the glasses I had to keep hold of them throughout the test. To me this wouldn't give you an accurate test and also resulted in my arms aching. Surely they should have been fixed to fit my face correctly? I felt like I was always in the wrong during the test, if I struggled to make out… Read Full Review

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“Quite frankly, hopeless!”

Written on: 17/07/2014 by MBux (2 reviews written)

Had an eye test at Boots Chesterfield, which although it was a bit like going through a production line was fine. That's where it ends! I was told my prescription had changed substantially and I was advised to have Boots Platinum lenses on my varifocals and a pair of reading glasses for computer use. The glasses arrived a week later. The varifocal lenses suffered with bad chromatic aberration so everything in the distance had an orange fringe on the top surface for example trees and roof tops… Read Full Review

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“terrible service”

Written on: 17/07/2014 by Kevin282 (1 review written)

ordered my daughters glasses boots opticians wakefield they called to say they hadn't arrived and would phone on the monday. No phone call have tried calling them over two days none answers the phone and no calls from them either am really annoyed i have to take a trip there to find out whats going on. Also my sister arrived for her twins appointments specially went there after work only to be told it was a mistake and they weren't due for an appointment disgusting… Read Full Review

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“Worse experience ever”

Written on: 16/07/2014 by Alfredoe188 (1 review written)

I recently had a visit and I can say they are not doing a good job. They said they will order for me contact lenses after 2 weeks, I came in and the vision of my contact lenses was poor, they said I should wear them anyway. I came back after 2 weeks to change them and they said 'oh we forgot to order them, keep wearing the same ones'. At the same time, they suggested I need to change eye glasses for 'better vision' after 2 weeks I tried new glasses on and I was not able to see and head… Read Full Review

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“Just awful service all round”

Written on: 16/07/2014 by Braydenb1958 (1 review written)

I found the whole experience, in the Enfield branch, unsatisfactory. The sight test was ok. The frames selection process was a chore - no help, suggestions nor enthusiasm. In total I ordered almost £700 of eyewear - the sunglasses came up much too large and the girl tried to adjust them but gave up saying further adjustment might alter the prescription!. I did not receive a copy of my prescription despite asking three times since. Do yourself a favour and avoid Boots in Enfield at all costs -… Read Full Review

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“No complaints whatsoever!”

Written on: 04/07/2014 by slowman (24 reviews written)

The Boots Opticians in Irvine were very terrific and I was treated extremely well. The test was thorough and the two staff who helped me to choose frames etc were first-class. Ok, I paid a considerable amount for my varifocals, but they are excellent and I my vision is brilliant. I chose their Platinum varifocal lenses and they are superb. I had a great range of frames to choose from which were about average for price. So, I have nothing to complain about, which is more than I can say about… Read Full Review

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“Eye test this morning at Boots Watford and very nearly...”

Written on: 03/07/2014 by Stokesuc213 (1 review written)

Eye test this morning at Boots Watford and very nearly lost the will to live. Two and a half hours later, having had to undertake several of the tests again because 'they didn't come out right' and being invited to take a twenty minute walk because there was a problem with the prescription and the optician was now otherwise occupied I was more than a little concerned. Needless to say my worries were not allayed when the young lady placing the order from the prescription had to ask three other… Read Full Review

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“Avoid this optitions”

Written on: 20/06/2014 by Davidson434 (1 review written)

Had my eyes tested at boots opticians Rugby today. Not impressed at all. My first ( and last visit ) . When someone say's to me " I sound like I'm just trying hard to sell" the warning bells ring. I feel that they were just trying to sell me the most expensive thing! Without checking whether I could afford it or not. I was disappointed that they did not check my previous glasses as on my return home I checked my previous glasses prescription to find that I have been prescribed a weaker… Read Full Review

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“Pharmc433”

Written on: 18/06/2014 by jyLong157 (1 review written)

Hello! afecbgf interesting afecbgf site! I'm really like it! Very, very afecbgf good!… Read Full Review

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Slowman's Comment

Written on: 05/07/2014

What are you talking about?

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“Pharmd145”

Written on: 15/06/2014 by IreneKemp101 (1 review written)

Hello! bdgeedd interesting bdgeedd site! I'm really like it! Very, very bdgeedd good!… Read Full Review

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“Pharmg592”

Written on: 15/06/2014 by Ewing1958 (1 review written)

Hello! deebckk interesting deebckk site! I'm really like it! Very, very deebckk good!… Read Full Review

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“Advantage card”

Written on: 13/06/2014 by 376Gilbert (1 review written)

Dear Sir/Madam, On 10/01/2014 l collected my glasses from Boots Opticians Hereford and both the service and staff are a credit to the company, however, l was asked if l would be interested in receiving a Boots Advantage Card which l still have not received, 6 months is far to long… Read Full Review

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“Not reliable”

Written on: 11/06/2014

Having tried for almost 2 months to get used to the 'perfectly' correct prescription and fitting of my glasses, I had to re contact customer care and tell them yet again that I was not happy with my prescription and definitely not happy with the fitting and that I was not getting a fit for purpose service.I asked that could I have a refund and would they inform the branch prior to me going in.They did do this and assured me of a refund.The manageress was expecting me and agreed to my request on… Read Full Review

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“Great service pre-sale, let down by poor after-sales...”

Written on: 09/06/2014

Both the optician who conducted my sight test and the member of staff who helped me to choose frames gave great service and I was really impressed. Unfortunately however, this great service did not continue beyond the point of sale. Having worn my new glasses for a couple of weeks, I felt that my vision was not 'sharp' and believed that something might not be quite right with the prescription. This appeared to be confirmed by checking my vision with an on-line sight test. On contacting Boots… Read Full Review

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“Confused staff. Atrocious customer service. Left in tears.”

Written on: 24/05/2014 by Cheyennep263 (1 review written)

Newly opened opticians in Ely. Confused staff. Awful customer service. Lost my business. Left store extremely upset… Read Full Review

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“glasses wrong for second time at Ealing Broadway.”

Written on: 22/05/2014 by catfriend88 (1 review written)

I had my eyes tested as usual, by the same person as last time. He persuaded me that my current glasses made up at specsavers were not as he prescribed, although I had worn them happily for 2 years. He insisted that if Boots made them they would be exactly to his specification so I was convinced to choose frames then and there. The whole staff got involved with helping me decide between two pairs - all very jolly! Two weeks later, collect glasses and ask them to check that the two lenses were… Read Full Review

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“Auto phone message rubbish Web site rubbish”

Written on: 21/05/2014 by 442O'Brien (1 review written)

You auto called me and I was unable to understand the message. Now I've been trying the redial procedure etc for the past 20 minutes and not luck there at all. Been on line still no luck with that. Rubbish service. Have just got though after being given 5 or 6 different numbers to try by the staff nearly an hour after the first attempt. Your service is absolutely rubbish… Read Full Review

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“Clueless and disorganised”

Written on: 20/05/2014 by earwego (1 review written)

Had an eye test and contact test two years ago . . . all very good but after waiting three weeks for my prescription to arrive, I was told that they had mistakenly cancelled it instead. A further three weeks passed and then my glasses arrive with the wrong prescription !! Stupidly I went back yesterday for another eye test for glasses and contacts . . . I'm advised of a particular problem by the Optometrist that was graphically described to me as and I quote "if I was on a flight six hours in… Read Full Review

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“Friendly, professional, helpful”

Written on: 15/05/2014 by yiJenkins127 (1 review written)

I go to the Edinburgh branch on Princes Street and have always found their customer service to be brilliant. I last went in on Saturday to buy prescription glasses and sunglasses and despite showing up just before closing times the staff on duty were so friendly and took care to thoroughly check their work, explain all the factors to me and tell me about the different offers without pressuring me to upgrade my purchase. I also get contact lenses from this branch, and have always found their… Read Full Review

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“They don't know what they are doing”

Written on: 13/05/2014 by LJW61 (1 review written)

I had an eye test and ordered glasses from the Cannock branch, and stupidly paid up front for them on ordering. The first pair I could not see through, and they were so flimsy with heavy lenses, I knew they would not last. They changed the frames and I could still not see out of them. In the end I had to tell them what to do and they actually took my old frames (from another opticians) into a room (obviously to copy) and said they would change them again. They are still of very poor quality… Read Full Review

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