Boots Opticians/en/Opticians Reviews - www.boots.com

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Latest Reviews

“Really bad service”

Written on: 05/05/2016 by 102Grantham (1 review written)

Had first appointment and arrived early. Not seen until twenty minutes after appointment time. Apparently could not be seen until the optometrist seeing me arrived. Even though there was another one on the premises. Health assessment interrupted by bringing in another customer and talking loudly so unable to concentrate. Two sets of frames chosen but both turned out to be discontinued. Left without buying anything and will not be returning… Read Full Review

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“Never again”

Written on: 03/05/2016 by Goatchin (1 review written)

I went to boots opticians in Victoria centre Nottingham.This is not my usual opticians.only went because of special offers.After being there for three hrs waiting to have different parts of the test done by different people I was wondering ,how can it take so long?I had to go home then as it was getting late.When I looked at my prescription I saw they had given me the wrong one! Had to return the next day to get it sorted,and was kept there nearly 3hrs again!...I chose some glasses £150,there… Read Full Review

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“Absolutely useless ”

Written on: 01/05/2016 by 470Morrison (1 review written)

I've gone here several times and each time I have been seen by some one different. I eventually got feddup & continue to wear the glasses which were prescribed but I still continue to have difficulties… Read Full Review

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“Very Poor Customer Service at Eldon Square Newcastle”

Written on: 29/04/2016

I have used the same opticians for 15 years but, due to moving house, decided to change to Boots Eldon Square (Newcastle). It is the first and last time I would use Boots opticians; I had problems with customer service every step of the way. When first booking the appointment (for contact lenses) I was told to bring in my most recent prescription from my previous opticians. I discussed with the receptionist that it was not practicable for me to collect it in person from my old opticians as she… Read Full Review

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“almost sharp practice”

Written on: 25/04/2016 by barleyfrere (3 reviews written)

Had my eyes tested ,chose budget glasses (I am no follower of fashion!)price£70 wanted varifocals,photo chromic added . I got 25% discount (over 65) total £406 with discount £305.50 Paid on c card.! No itemised bill available. 1 hour later I decided that was almost a rip off so I phoned and cancelled was told I could not! As order was being made by factory!!Phoned Boots customer (care!)Had to get very insistant with them, reluctantly they eventually conceded. Went to Asda got virtually… Read Full Review

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“Worst opticians ever”

Written on: 22/04/2016 by Emilianon89 (1 review written)

After being a customer for 18 months and having daily contact lenses from boots...and may I add the most expensive around!! I contacted boots to see if my lenses had arrived only to be told off a very rude obnoxious female that my lenses had not been ordered and neither would be until I had an eye review, I received a letter that same day informing me my annual eye check was due, I was never informed my contact lenses would be cancelled and when I questioned about an eye test appointment I was… Read Full Review

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“Could not be bothered ”

Written on: 19/04/2016 by Chezzy123 (1 review written)

I had booked an appointment at boots options in Kettering, unfortunately I was 10 minutes late .I could understand that I may have missed my appointment but when I approached the lady behind the counter she informed me that I had missed my appointment and someone else had gone in my place. ..again I understood but she appeared totally uninterested and mearly said just book again as we haven't any other appointments for today. I went to the options opposite and they were totally different.I had… Read Full Review

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“Bournemouth commercial road.”

Written on: 14/04/2016 by Rahela88 (1 review written)

The first lady I spoke I had to approach as she was glued to behind the counter and couldn't care less even though I already knew which pair I wanted she advised me to look at other ranges in other boots opticians which I do not have time for I then went back after an hour and was approached by a nice man called Rony was very friendly and helped me purchase my glasses very happy with his service. I will be returning to purchase my contact lenses and second pair of glasses from him when I… Read Full Review

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“Fantastic customer service”

Written on: 11/04/2016 by Cornelius58 (1 review written)

I would like to express my gratitude to Surayya at the Wakefield branch of Boots opticians. I had my eyes tested there but decided to buy glasses online as Boots do not stock the frames I wanted. The glasses gave me headaches so I took them into Boots to see if they were the correct prescription. Surayya took readings, provided me with them and measured my PD to provide me with the information I needed to go back to the people that made my lenses. She was incredibly helpful, informative and… Read Full Review

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“Staff with severe training needs”

Written on: 01/04/2016 by Monroe276 (1 review written)

Performer was rather abrupt and unhelpful and appeared sales orientated rather than eye testing. The assistant that he handed me to was much worse and took no notice of anything I said and was completely disinterested. When I mentioned that this had not been a pleasant experience, again she took no notice. I wrote to manager of branch and received no reply after 4 weeks. I felt that both the member of staff and, in particular, the Manager fell fare short of the standards that Boots have set in… Read Full Review

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“totally messed up”

Written on: 31/03/2016 by Marquise60 (1 review written)

ordered pair glasses and sun glasses came back from factory with wrong lenses in them, sent back to factory to be corrected came back with one lens missing.What happened to quality checks.This is not the first time.This as cost me three lots of parking fees.Staff at the opticians very apologetic… Read Full Review

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“ACOCK GREEN OPTICIANS BIRMINGHAM”

Written on: 23/03/2016 by 119Somerville (1 review written)

Seeing the comments on this site, I don't think many people know that 90% of all the Boots opticians are franchise owned and not a company run shop, this is why there is so many complaints and very poor reviews, my own experience was the same as I did not realise that the poorly run shop in Acocks Green Birmingham the one with the most shocking customer service was run by a franchise, its very concerning that there seems to be so many poor reviews and to why Boots have not addressed this poor… Read Full Review

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“I think blurred vision is less hassle ”

Written on: 21/03/2016 by Sharpba429 (1 review written)

I tried to get a set of glasses 6 months ago and booked an appointment online & 2 days later they cancel the appointment. I went to another branch and booked in person and got checked and glasses arrived. Yippee I can now see. As it's my first ever set u didn't know the pitfalls about screws so a few months later the screw came out and the lens fell out and was damaged. As this was my only pair I immediately took them back to get repaired and was told it would take 5 days... After a week I… Read Full Review

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“Worst customer service”

Written on: 18/03/2016 by CloeSullivan (1 review written)

I had my yearly routine check up at the Exeter High Street Boots Opticians. I arrived on time and was promptly seen to and asked to take a seat. So far so good. I was then ushered into a pre-check room for refractive test and photographs and pressure in my eyes. The staff member couldn't get the machine to work, she apologised. Then the next machined didn't work. I got thru my pre-checks and was told to wait in the waiting room. The optician Miss Buckle then came to fetch me and thats when it… Read Full Review

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“Badly organised and dismal client service”

Written on: 24/02/2016 by Pryesh (2 reviews written)

I was scheduled for an 11 am appointment at the Tottenham Court road store but never received an email or sms confirming the appointment, so did not go. In the afternoon, I got a call asking if I could come in at 4.00 pm. Went on time and finished the test, except that they kept me waiting for another 15 mins as the person who took payment was kept booking a new appointment and attending to other matters. I finally left after 15 minutes as I had to return to work without the prescription. I… Read Full Review

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“Never would return ”

Written on: 22/02/2016 by Bethtowner (1 review written)

I went for a check up today, I explained to the assistant that I was experiencing headaches I thought this might be as my glasses are too string or not strong enough so instead of assisting me to have some new glasses they made a referral to the hospital . I felt this was a complete waste of time I spend over a hour in this store and none of the staff communicate what so ever… Read Full Review

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“Wonky ears!”

Written on: 21/02/2016 by Areli1976 (1 review written)

I went to Boots for my first eye test. Staff ok, polite although the optician didn't speak. I choose my glasses and went back for them a week later. When I tried them on I told her they didn't feel level and looked slightly slanted. She told me that my ears must not be level! Not really being experienced with glasses I just laughed. I did contact Boots opticians but got nothing back from them. I am now having a proper eye test with someone else as I don't trust Boots opticians to look after my… Read Full Review

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“First and last time”

Written on: 19/02/2016 by JTMunro (1 review written)

Dreadful service from the very first time I walked in the door. I only booked with them because my regular optician was too busy - they got my name wrong three times and did not order my contact lenses at all despite me calling them twice to check. And I only called because I had zero confidence they'd do it. I'll get my new lenses from them (cost of £130) then I'll never use them again. The staff are friendly enough but the service is incompetent. This was my first time using Boots and I'll… Read Full Review

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“Poor costumer service.”

Written on: 17/02/2016 by igBuckley85 (1 review written)

Went to Boots Optician to have my eye check up after 15 years. The actual optician was nice and work efficiently. But the girl who did the blind spot eye test was careless. She made me do 4 times test altogether because she gave wrong instruction and procedures. After that, the salesman who would help me finding the frame and explaining about lenses passed me to his colleague who seemed to be the manager. But he didn't stay with me to help, but instead he was busy trying to help other… Read Full Review

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“They should be ashamed of themselves...”

Written on: 14/02/2016 by David2016 (1 review written)

I visited Boots Opticians in Northwich, Cheshire just before Christmas and bought two pairs of varifocal glasses which came to a whopping £843. The staff were friendly enough and fairly professional, or so I thought. On delivery, which took over a month, with no promised text or phone call, things were not right. I could not see properly and reading was nigh on impossible through a narrow 'reading band' at the bottom of the glasses The optician, to be fair agreed that the lenses had been set… Read Full Review

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