Boots Opticians/en/Opticians Reviews - www.boots.com

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Latest Reviews

“Doesn't know uv number number”

Written on: 24/05/2016 by McClanahannd318 (1 review written)

Wanted to choose a pair of sunglasses and asked said optical consultant about the uv protection for the particular glasses I had chosen. She proceeded to tell me she had not heard of what I was talking about. I explained the uv protection was a number eg. 400, 200 which indicated the level of protection from sunlight. She looked at me as if I was a complete fool. I couldn't quite believe how someone I assume qualified to work all the machinery to test for eye problems doesn't even know about uv… Read Full Review

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“Slow and Expensive”

Written on: 23/05/2016 by averyunhappycustomer (1 review written)

When I went to the Basildon branch all the staff were walking around and no-one stopped to help, even though I was trying to catch someone's eye to be seen. I wasn't seen until 20 minutes after my appointment time. It wasn't clear at all from the website how expensive the test is, £25. When I ordered over the internet and confirmed on the phone no-one mentioned the price. They seemed most bothered about signing to say they could contact me again in 2 years time for a check up… Read Full Review

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“BOOTS TAKE A HIKE”

Written on: 15/05/2016 by Deangelo292 (1 review written)

paid £185 March 2015 tricked into get second pair half price wear glasses only for reading, picked them up and leg fell clean off as I take care of my possessions was surprised took them to Irvine store and told the guarantee was up by a month so I would have to pay £75 for repair. Don't think so Boots thought you were REPUTABLE CLEARY NOT your goods are shoddy NEVER AGAIN… Read Full Review

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“Good and bad”

Written on: 09/05/2016 by Amandanem (2 reviews written)

Although we haven't collected our glasses yet, the service at Thetford boots seemed fine but as it took several weeks to get an appointment and the young gentleman serving us said the waiting is usually quick but for some reason everyone is having to book weeks in advance which resulted in my vouchers being out of date and therefore my student daughter and my first pair of glasses cost full price and just the second pair half price. If I had been able to use the coupon I believe I would have… Read Full Review

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“rubbish”

Written on: 06/05/2016 by elainejeb (1 review written)

i have been going to boots for my eyes testing for several years. i have been suffering from double vision all this time. one person even laughed. my doctor sent me for a scan when i told her about this, it turns out i had some non cancerous brain tumours, which have now been removed, apparently the main cause of double vision is the sort of tumours that i had .i will go back to boots opticians one more time to give them a telling off then i will find myself a proper optician… Read Full Review

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“Really bad service”

Written on: 05/05/2016 by 102Grantham (1 review written)

Had first appointment and arrived early. Not seen until twenty minutes after appointment time. Apparently could not be seen until the optometrist seeing me arrived. Even though there was another one on the premises. Health assessment interrupted by bringing in another customer and talking loudly so unable to concentrate. Two sets of frames chosen but both turned out to be discontinued. Left without buying anything and will not be returning… Read Full Review

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“Never again”

Written on: 03/05/2016 by Goatchin (1 review written)

I went to boots opticians in Victoria centre Nottingham.This is not my usual opticians.only went because of special offers.After being there for three hrs waiting to have different parts of the test done by different people I was wondering ,how can it take so long?I had to go home then as it was getting late.When I looked at my prescription I saw they had given me the wrong one! Had to return the next day to get it sorted,and was kept there nearly 3hrs again!...I chose some glasses £150,there… Read Full Review

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“Absolutely useless ”

Written on: 01/05/2016 by 470Morrison (1 review written)

I've gone here several times and each time I have been seen by some one different. I eventually got feddup & continue to wear the glasses which were prescribed but I still continue to have difficulties… Read Full Review

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“Very Poor Customer Service at Eldon Square Newcastle”

Written on: 29/04/2016

I have used the same opticians for 15 years but, due to moving house, decided to change to Boots Eldon Square (Newcastle). It is the first and last time I would use Boots opticians; I had problems with customer service every step of the way. When first booking the appointment (for contact lenses) I was told to bring in my most recent prescription from my previous opticians. I discussed with the receptionist that it was not practicable for me to collect it in person from my old opticians as she… Read Full Review

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“almost sharp practice”

Written on: 25/04/2016 by barleyfrere (3 reviews written)

Had my eyes tested ,chose budget glasses (I am no follower of fashion!)price£70 wanted varifocals,photo chromic added . I got 25% discount (over 65) total £406 with discount £305.50 Paid on c card.! No itemised bill available. 1 hour later I decided that was almost a rip off so I phoned and cancelled was told I could not! As order was being made by factory!!Phoned Boots customer (care!)Had to get very insistant with them, reluctantly they eventually conceded. Went to Asda got virtually… Read Full Review

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“Worst opticians ever”

Written on: 22/04/2016 by Emilianon89 (1 review written)

After being a customer for 18 months and having daily contact lenses from boots...and may I add the most expensive around!! I contacted boots to see if my lenses had arrived only to be told off a very rude obnoxious female that my lenses had not been ordered and neither would be until I had an eye review, I received a letter that same day informing me my annual eye check was due, I was never informed my contact lenses would be cancelled and when I questioned about an eye test appointment I was… Read Full Review

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“Could not be bothered ”

Written on: 19/04/2016 by Chezzy123 (1 review written)

I had booked an appointment at boots options in Kettering, unfortunately I was 10 minutes late .I could understand that I may have missed my appointment but when I approached the lady behind the counter she informed me that I had missed my appointment and someone else had gone in my place. ..again I understood but she appeared totally uninterested and mearly said just book again as we haven't any other appointments for today. I went to the options opposite and they were totally different.I had… Read Full Review

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“Bournemouth commercial road.”

Written on: 14/04/2016 by Rahela88 (1 review written)

The first lady I spoke I had to approach as she was glued to behind the counter and couldn't care less even though I already knew which pair I wanted she advised me to look at other ranges in other boots opticians which I do not have time for I then went back after an hour and was approached by a nice man called Rony was very friendly and helped me purchase my glasses very happy with his service. I will be returning to purchase my contact lenses and second pair of glasses from him when I… Read Full Review

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“Fantastic customer service”

Written on: 11/04/2016 by Cornelius58 (1 review written)

I would like to express my gratitude to Surayya at the Wakefield branch of Boots opticians. I had my eyes tested there but decided to buy glasses online as Boots do not stock the frames I wanted. The glasses gave me headaches so I took them into Boots to see if they were the correct prescription. Surayya took readings, provided me with them and measured my PD to provide me with the information I needed to go back to the people that made my lenses. She was incredibly helpful, informative and… Read Full Review

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“Staff with severe training needs”

Written on: 01/04/2016 by Monroe276 (1 review written)

Performer was rather abrupt and unhelpful and appeared sales orientated rather than eye testing. The assistant that he handed me to was much worse and took no notice of anything I said and was completely disinterested. When I mentioned that this had not been a pleasant experience, again she took no notice. I wrote to manager of branch and received no reply after 4 weeks. I felt that both the member of staff and, in particular, the Manager fell fare short of the standards that Boots have set in… Read Full Review

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“totally messed up”

Written on: 31/03/2016 by Marquise60 (1 review written)

ordered pair glasses and sun glasses came back from factory with wrong lenses in them, sent back to factory to be corrected came back with one lens missing.What happened to quality checks.This is not the first time.This as cost me three lots of parking fees.Staff at the opticians very apologetic… Read Full Review

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“ACOCK GREEN OPTICIANS BIRMINGHAM”

Written on: 23/03/2016 by 119Somerville (1 review written)

Seeing the comments on this site, I don't think many people know that 90% of all the Boots opticians are franchise owned and not a company run shop, this is why there is so many complaints and very poor reviews, my own experience was the same as I did not realise that the poorly run shop in Acocks Green Birmingham the one with the most shocking customer service was run by a franchise, its very concerning that there seems to be so many poor reviews and to why Boots have not addressed this poor… Read Full Review

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“I think blurred vision is less hassle ”

Written on: 21/03/2016 by Sharpba429 (1 review written)

I tried to get a set of glasses 6 months ago and booked an appointment online & 2 days later they cancel the appointment. I went to another branch and booked in person and got checked and glasses arrived. Yippee I can now see. As it's my first ever set u didn't know the pitfalls about screws so a few months later the screw came out and the lens fell out and was damaged. As this was my only pair I immediately took them back to get repaired and was told it would take 5 days... After a week I… Read Full Review

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“Worst customer service”

Written on: 18/03/2016 by CloeSullivan (1 review written)

I had my yearly routine check up at the Exeter High Street Boots Opticians. I arrived on time and was promptly seen to and asked to take a seat. So far so good. I was then ushered into a pre-check room for refractive test and photographs and pressure in my eyes. The staff member couldn't get the machine to work, she apologised. Then the next machined didn't work. I got thru my pre-checks and was told to wait in the waiting room. The optician Miss Buckle then came to fetch me and thats when it… Read Full Review

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“Badly organised and dismal client service”

Written on: 24/02/2016 by Pryesh (2 reviews written)

I was scheduled for an 11 am appointment at the Tottenham Court road store but never received an email or sms confirming the appointment, so did not go. In the afternoon, I got a call asking if I could come in at 4.00 pm. Went on time and finished the test, except that they kept me waiting for another 15 mins as the person who took payment was kept booking a new appointment and attending to other matters. I finally left after 15 minutes as I had to return to work without the prescription. I… Read Full Review

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