Boots Opticians/en/Opticians Reviews - www.boots.com

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Latest Reviews

“Disappointing - all sales and no service”

Written on: 20/05/2015 by MariyahBeach357 (1 review written)

Having your eyes tested and buying new glasses used to be fun. Lately and especially this most recent time I felt railroaded into spending more than I wanted to. I was told that the optician had recommended thin and light lenses. Really? Her job is surely to determine the correct prescription. I wasn't asked about coatings they were just added. I wasn't told about the price or its breakdown until they wanted my money. I wasn't asked if I wanted the things they added I was just sold them I… Read Full Review

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“Boots Tottenham Court Road”

Written on: 12/05/2015 by ezBlevins91 (1 review written)

Optician said my sight had deteriorated, yet is has been improving year on year (I have since had another eye test and it has improved). She said my contact lenses prescription was way out and couldn't understand it, I explained that one eye was set up for reading, the other for distance. She said as my eyes had deteriorated this would no longer be possible. She then advised bifocal lenses (more expensive) but after 3 return visits I still did not have a prescription as none of the solutions… Read Full Review

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“boots ventura park , tamworth”

Written on: 12/05/2015 by Addisyne1962 (1 review written)

Its a pity I cant name the member of staff who dealt with my wife(who is severely disabled),the lady staff member was absolutely brilliant, caring , patient, and very cheerful, a credit to boots, we went there on Sunday 10th May, my wife was looking for a new pair of spectacles, which we achieved, as I state this young lady should be rewarded for her care , and attention, in this day and age it is so easy to criticise people , finally if there is a way of this lady knowing about our review… Read Full Review

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“Should have gone to Specsavers!!!”

Written on: 09/05/2015 by McKinnon21 (1 review written)

To start with the customer service was appalling, left waiting around twice, once for for 1 hour. One time for no reason at all the other time because they chose to put what I would describe as a well to do lady in front of me even though I protested at this and informed them that my parking ticket was almost up but they were not in the slightest interested. The glasses which I purchased broke within a week, they replaced them which took 4 days with a matching pair, these have a fault with them… Read Full Review

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“Boots Opticians High Green Cannock”

Written on: 01/05/2015 by MasonParrish (1 review written)

DO NOT USE THIS STORE..... ABSOLUTE RIP-OFF!! OVERCHARGING AND TAKING ADVANTAGE OF VUNERABLE PENSIONERS....ABSOLUTE DISGRACE!!! TERRIBLE CUSTOMER SERVICE...RIP-OFF RIP-OFF… Read Full Review

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“Few highlights in service, product is awful.”

Written on: 26/04/2015 by kaMorse195 (1 review written)

As the headline states there were good points in the customer care offered by the staff. All pleasant, all had a go at addressing the issues of poor lenses. I've paid almost £300 for the frame and lenses and I've had to return them twice. I'll go back next week and ask for a refund because the vision I get is unacceptable. Geometry and colour distortions are NOT normal. And after a week of really trying to get used to them I still notice the distortions and red/blue fringes. I brought them an… Read Full Review

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“My poor child”

Written on: 23/04/2015 by Mazzer83 (1 review written)

I took my 5 year old to get his eyes tested to find that they didn't have any free frames that fit his head so I paid for the frames that fitted him and was told to bring him back in 3 months the frame started buckling after 3 weeks so on the 3 month visit I said about the frame and was told they will sort it out and he was referred to the hospital and that was 2 months till his appointment then last week the frame gave up and snapped so took them in to be repaired to be told couldn't be fixed… Read Full Review

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“Poor customer service”

Written on: 20/04/2015 by hiFerguson339 (1 review written)

At the Victoria branch optician phoned while I was there she would be 30 mins late. Receptionist didn't offer to make a new appointment or call me to make a new one. When I challenged her she shrugged, "these things happen". Not acceptable to waste a customer's time and then compound it with poor behaviour!… Read Full Review

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“waste of good money”

Written on: 15/04/2015 by mo50 (1 review written)

Spent 480 pounds on a pair of varifocals. they are the worst glasses i have ever bought. took them back as i couldnt read or drive with them they tried to correct them but only by adjusting the frame. Conversation a few metres away between staff made it quite plain that they should have been returned earlier and that customers should remember this! Nothing was said to me, have gone back to wearing my old glasses as i can see with these. Would never use them again as the same happened with my… Read Full Review

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“TERRIBLE SERVICE FROM THE START”

Written on: 13/04/2015 by mitzimoo (1 review written)

I went with my son today to the Southend high street branch. What a waste of time. Most of the staff were just milling around and I waited 10 minutes at the desk to get the appointment. I then went back with my son and we waited and waited !Finally when we asked why they were 45 minutes late we were told these things happen and there was an emergency !! Funny, the emergency was a Lady I was chatting to whilst we waited whose new glasses were wrong and she was waiting to see the optician. He… Read Full Review

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“I had my sun glasses made at in Banbury, Quay shop”

Written on: 12/04/2015 by Mislentes (1 review written)

The lady who attended me, tried her best but I could notice she was not fully trained as she had to ask her peers/supervisor too often. I was not offered the different colours, green or brown shades neither the polarize option which I had in my previous sun glasses and of course, received them the way they were ordered. I am very disappointed with them and have to wait for two years before I can have new ones made. These two options where on display at the shop before, now they show… Read Full Review

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“Poor Service”

Written on: 12/04/2015 by CyrusAdair (1 review written)

Despite paying top dollar for a pair of spectacles and arranging a time to have them fitted. Tha appointment was cancelled becaue they werent raedy and I was told i would have to wait at least another 5 days. I wont be using them again!… Read Full Review

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“Worst opticians experience ever”

Written on: 11/04/2015

The original eye test took 2 hours and I was told to come back for a retest as there was something 'seriously wrong' with my eye sight. The retest revealed that I should have been allowed to keep my glasses on for one of the tests and my eyes were fine. I then ordered 2 pairs of glasses and waited almost 3 months, in which time boots had sent them back to the manufacturers several times because they felt the lenses were no good. I had to return one pair myself as one lense was so much thicker… Read Full Review

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“Unprofessional service”

Written on: 07/04/2015 by Listowel1 (1 review written)

The optometrist was clearly bored and totally lacking in empathy. He said I needed three pairs of glasses - distance, computer work and reading. An assistant suggested varifocals costing about £200. I chose some frames but the assistant decided they were a bad fit and I needed longer arms. They had none in stock. I suggested she looked at Boots online or a catalogue to show me the range. Her manager told her where to find a catalogue and she sat reading each description separately. I suggested… Read Full Review

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“Waste of time”

Written on: 03/04/2015 by jacci12 (2 reviews written)

Disappointing experience from start to finish. The telephone booking call centre was a sham. led me to believe I had an appointment in a store that don't even do testing. And realised she had incorrectly input data on my address. Challenge was finding out which store test was booked. At the eye test was Told I need glasses for driving (when I need them for close work and reading) Frames had not been ordered when gone to collect them. Will never try Boots Opticians again. Very poor service… Read Full Review

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“Wrong prescriptions issued”

Written on: 01/04/2015 by Rhona1 (2 reviews written)

I got my eyes tested at Boots Opticians East Kilbride. I felt I was being rushed through even though it was quiet at the time. The assistant told me the standard of varifocal the optician had chosen - he never told me himself. When I got them they were very blurry at the side and out of focus so I took them back to their Braehead store who do the Silhouette frames which I have used for years as they are extremely light and decided upon the distance lenses which I'd had before. They were too… Read Full Review

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“excellent eye test dreadful spec sales”

Written on: 31/03/2015 by jennybd12 (1 review written)

Booked in for eye test 3 weeks ago at Bradford eye test and advice excellent,then downhill from there. Called in to choose specs and chosen frames no suitable for my prescription sacrificial. Assistant selected 3/4 pairs suitable and I chose 2. Collected when ready then called in every day fir 10 days as very uncomfortable for adjustments.decided should also test sunglasses too,just needed arms widening and slight nose pad adjustment but assistant damaged lens whilst adjusting. Accidents happen… Read Full Review

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“Boots opticians - Chelmsford”

Written on: 27/03/2015 by Tolkienerd (1 review written)

They are quick to advertise the fact that they take a photograph of your optic nerve as part of the examination but ask for a copy of it when something is seen to be wrong and they won't provide it. Having been asked to go back on three different occassions with three different forms of storage device to get a copy (each having to be new out of the packet) and each time having to wait between thirty minutes to an hour to be seen by someone, my patience grew thin. I am now having to go to… Read Full Review

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“poor quality glasses and dreadful service”

Written on: 22/03/2015 by 258Hopper (1 review written)

Took my prescription to Boots for buy 1 pair get 1 half price deal. After returning twice to the store as glasses were not fitted properly realised one pair the frame was actually twisted and would never fit correctly- completely missed by the staff ! Pointed the fault out to the staff who told me this fault could be corrected. I told them tnat as they were brand new glasses I did not want them corrected but instead I should have a brand new pair. They eventually agreed to this and I was told… Read Full Review

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“not impressed”

Written on: 14/03/2015 by gkFournier43 (1 review written)

Visited Luton Branch of Boots Opticians. a longer appointment than I anticipated due to tests having to be repeated in particular one with the flashing lights. first time of doing the test with one assistant it was hurried and the second one the assistant took her time and explained well but it was the noise,people passing behind me and then another assistant coming to talk to the one looking after me that affected my concentration and the accuracy. the test for one eye had to be repeated for a… Read Full Review

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