Boots Opticians/en/Opticians Reviews - www.boots.com

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Latest Reviews

“Terrible after service ”

Written on: 26/08/2016 by Nash333 (1 review written)

I have always used Specsavers who openly offer a full refund policy.. Which I have never used mind. Specsavers did not have any frames that I liked so went to boots today. A really pleasant woman served me.. I was really unsure about the frames and made a hasty decision to purchase them anyway.. Within 30 mins I went back to cancel as I'd seen the same ones on buy one get one free at vision express..I was unsure about the frames anyway so this made my mind up given they cost £190! Told I could… Read Full Review

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“Boots Telford Centre”

Written on: 25/08/2016 by Rushton7229 (1 review written)

Excellent thorough treatment at Telford New Street. Optician took time to get full history and give me brilliant advice after I suffered vertigo for 3 months. Thanks… Read Full Review

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“Bad customer after care.”

Written on: 25/08/2016 by Chickensue (2 reviews written)

Picked my new glasses up 5th August 2015, spent over £300 on 2 pairs, (buy 1 get 1 half price). Last week,15th August, I noticed on the Marc Jacobs pair that some of the metallic lacquer was peeling off.I am always ultra careful with my glasses and knew that I had not caused this. Next day I rang Boots St.Helens and was told to bring them in and they would look at them. So today I took them in to the store and was dealt with very politely by an assistant who went to show them to the manager… Read Full Review

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“Pathetic experience”

Written on: 20/08/2016 by AmjadAnwar (1 review written)

Pathetic service. Went in to see if I could get recommendation for frames and get an eye test. Advisor told me there were no eye test slots available until a few days later. Started to help me with frames but then another customer came in and lost interest in me immediately. Another customer asked about an eye test just after about 10mins of my asking and a different advisor checked the system and booked him in for a test in the next couple of hours. I could have got that slot if the first… Read Full Review

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“Great all round really helpful staff”

Written on: 14/08/2016 by Kassandram309 (1 review written)

Great all round really helpful staff, would fully recommend to anyone… Read Full Review

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“Should have gone to Specsavers!”

Written on: 13/08/2016 by Haynes473 (1 review written)

Went to Harlow branch today after making appointment through call centre.Attempted online twice but with no luck. In store I was told I arrived late (No I didn't) and my appointment was supposedly 20 minutes before, that I will not be seen and have to reschedule, miscommunication with call centre apparently.So it is not only Harlow branch thats poor quality service, is it? All said by a man who clearly didn't want to be disturbed by me as he was chatting with his two female colleagues and one… Read Full Review

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“Shop seemed to be run by a lot of young girls, very...”

Written on: 12/08/2016 by DominiqueFrazier448 (1 review written)

Shop seemed to be run by a lot of young girls, very impersonal and cold.The puff test was horrendous and took about five or six times as I was told I was `not holding the blink` Never experienced this before and found it distressing.Dreading what my glasses will be like .Stay with Specsavers everyone , at least they employ grownups… Read Full Review

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“Poor quality service staff with poor cusdtomer skills”

Written on: 06/08/2016 by unhappymossley (1 review written)

Denton , Manchester This branch until recently run as a franchise by an Optician with all the right skills .Without warning turned up for an appointment to find his franchise terminated and shop staff unable to operate , 2 months on still no manager , as a Carer returned with a lady with Downes Syndrome because her recently bought glasses the frame had come apart no qualified staff on site and a botched repair with no explanation as to why they had failed . Observed as staff member embarrassing… Read Full Review

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“Move on ”

Written on: 29/07/2016 by Haley207 (1 review written)

Disappointed ordered pair of glasses awhile ago , after having a pair which I had previously got in Boots optician . Took them in as having trouble with sides , so called repaired them and as soon as I got back to car park noticed a chip . Went straight back , had to order new pair as discontinued . Found another pair which were dearer so had to pay difference , as they gave me back value of previous glasses . When my new glasses came through they were so thick on the sides pointed this out… Read Full Review

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“eye test”

Written on: 28/07/2016 by kevinjm (2 reviews written)

i went to the Darlington branch for my eye test 1 year checkup i was in for 1 1/2 hrs got a feeling that the optician had just completed his exams. he brought another member of staff in to check my eye i felt i had no confidence in him so went to Specsavers for a retest i had to pay £20 there was a difference in the results ,so i phoned boots head office asking for £20 compensation for my eye test at Specsavers the gentleman told me he would contact boots Sarlington and i would receive a… Read Full Review

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“Boots Optician Trafford Centre, Manchester. Avoid!!!”

Written on: 24/07/2016 by SLeeNw (1 review written)

Avoid at all costs if you are an ethnic minority I.e. Non White!!! A couple of friends and family of mine's all of different ethnic race, have found that the staff at this particular store IGNORE you. It is blatantly obvious when I or my other family members have been at the store for over 10mins and no one has bothered to come and ask if we needed any help but when a White customer enters, he or she is immediately attended to! Shame as the other Boots stores in the NW have been absolutely… Read Full Review

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“Staff are horrible, no customer service skills AVOID!!”

Written on: 24/07/2016 by mrsunhappyatall (1 review written)

I had a sight test with Wolverhampton Boots , they said my eyes were worse and needed stronger lenses, their frames where far too expensive for what they were asking so took my prescription else where I had two pair for the price of their one pair.. when I went to collect my glasses they were not right everything was blurred I Phoned boots who said they would check them. I did so and they said I had to go back for another eye test a week later went back no eye test they just said the… Read Full Review

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“Rubbish and Expensive”

Written on: 23/07/2016 by Jabari69 (1 review written)

Basically forget this store. The eye test basically consisted of a pressure sales exercise in the part of Boots. The optician kept trying to sell me expensive varifocals when I needed was a simple lense. I had to explain this to him 4 times before he took the hint. After that, the sales staff also tried to sell me varifocals. They refused to replace lenses in an existing frame in spite of my request to do so, on the grounds that I like my existing frame. I ended up purchasing a frame that is… Read Full Review

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“£300 glass start crakling jus after a year”

Written on: 17/07/2016 by juliezhu (1 review written)

my bf bought a pair of glasses just over a year ago from boots, and it cost dearly at £300 pounds. You would expect it last at least 2 years, but at one year I started noticing it got small cracks in the edge of the glasses. My bf took this back but boots said it is over its warranty period so nothing they can do.. what a poor company selling expensive product but poor quality products, deeply disappointed!… Read Full Review

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“Excellent service by Carlisle Branch”

Written on: 16/07/2016 by Reece401 (1 review written)

I intitially had my eyes tested by specsavers in Carlisle but couldn't find any glasses I liked so went to boots and found some. When they came the prescription wasn't right so boots checked again and got it right. The staff were extremely helpful as I had to go back a couple of times to have the arms altered and they were very good and I saw the same person each time. You don't have to wait long at all to be seen. I highly recommend boots in Carlisle for their prompt and very helpful… Read Full Review

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“Efficiency and basic knowlege”

Written on: 10/07/2016 by erSampson422 (1 review written)

Went to Boots in The Fort in Glasgow and had my free examination. As their prices were much higher than other opticians, I took my prescription To Specsavers They gave me a basic precheck and informed me that I had a MACULAR HOLE in one eye. As Boots boasted of their space age technology and photo of the inside of the eye, how was it that they missed the glaring damage to the eye. I will never enter their premises again for anything as they cannot be trusted to get even the basics right… Read Full Review

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“£350 glasses - poor quality and drop to bits”

Written on: 03/07/2016 by Williamsfr272 (1 review written)

I have complained to boots about the product they do not want to know, I have taken the product back to the shop, they do not want to know, I have had a phone call from boots offering half price glasses the next purchase, why would I want to purchase anything of such poor quality again??? … Read Full Review

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“Misleading.............!”

Written on: 29/06/2016 by EdwinPower298 (1 review written)

Unfortunately each member of staff appears to have a different interpretation of Boots policies. As a result I didn't get insurance cover i thought was included in the price and my varifocals, which are useless, are non-returnable, after being told i had 30 days to 'try them out' more money down the drain. What a joke… Read Full Review

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“'Terrible' isn't a strong enough description”

Written on: 23/06/2016 by fcPritchard9 (1 review written)

After my usual, annual eye test at Boots in Yeovil I bought more imaginative glasses at a much more reasonable price elsewhere.Within an hour of collecting them, the pain in my eyeballs, eye-sockets and head was unimaginably severe.I returned to Boots who at once attempted to lie, blaming the glazing company.Their retail manager also lied, constantly tried to talk over me if I dared to say anything and attempted to lie about what I has said, trying to drive up the confrontation. She said… Read Full Review

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“Don't die”

Written on: 21/06/2016 by MaS-1 (1 review written)

Don't die boots will not accept it Three reminders for two dead people after constant attempts to stop them coming Distressing the relatives who cared for them during there end of life care! This is not expected from any large company, I would now never use them or recommend them due to the distress they have caused… Read Full Review

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