Boots Opticians/en/Opticians Reviews - www.boots.com

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Latest Reviews

“If I could give no stars, I would.”

Written on: 20/10/2014 by TERRIBLENEVERAGAIN (1 review written)

This happened on 1 September of this year. I went to Boots opticians on Cornmarket Street in Oxford, where I always go. Everything went well during my sight test and I have no complaints against the optician himself, who actually happened to be better than the opticians I usually see. The trouble started after my eye test, when he handed one of the female assistants my details in a little folder which I did not get to see, and which was handed to me only when I was about to leave. The assistant… Read Full Review

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“Questionable ability to provide quality or service”

Written on: 16/10/2014 by fqHolland94 (1 review written)

First and last time I would use Boots as an opticians. I do not have a simple prescription and as I have worn glasses for many years, I know what to ask for and how the lenses are measured for variafocals and frames fitted to your face. I have had to go back three times and each time, they have moved the frame around my face to allow me to see. I have worn glasses long enough to know that I don't have to wear them for a couple of weeks to adjust my eyes to the new lenses. Everything I asked… Read Full Review

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“Worst service ever”

Written on: 06/10/2014

My wife and I bought two pairs of glasses each (4 in total) from Boots Opticians in Romsey, Hampshire. Within three months my first pair had broken on the arm. I took it back to Boots and politely asked a member of staff if they could fix my glasses. ALL the staff were dismissive of my request. The staff were ALL rude and blunt with the answer, "Use superglue". I asked if they would repair them as the glasses were only three months old. They informed me that "Boots do not repair glasses". I was… Read Full Review

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“Boots Opticians East Ham All staff Sick!!!!”

Written on: 05/10/2014 by JavierLeslie455 (1 review written)

I visit these opticians frequently. I had a problem with my right eye. At no stage at the end of any of my eye tests was I advised about the treatment options or referred to a specialist. I did mention this a few years back to the optometrist but I was told it was a cosmetic procedure and unlikely to be treated on the NHS. I think the optometrist is being sick here as it is actually treated on the NHS. When I go to another branch of Boots Opticians the staff look at me to say who has been… Read Full Review

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“Don't buy from Boots”

Written on: 25/09/2014 by Beck330 (1 review written)

I bought a pair of designer spectacles from Boots Opticians in Newark and after only six weeks I had to take them back because one side of the bridge had come loose. The practice manager then went on to lecture me on the way to take my spectacles off and implied that it was my fault they were loose! When I replied that I had only had them six weeks she said they could fall apart after 5 minutes!! The customer service skills were non existent and in my opinion I would not recommend anyone to… Read Full Review

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“i don't believe it!!”

Written on: 20/09/2014 by rwdjt (1 review written)

Had eyes tested and ordered specs from spec saver, but when picked up glasses could not see tgru them. Specsavers checked prescription given and was correct. Got told that if prescription is wrong boots would need to remake glasses. Got to bots and very unfriendly manager saw me and didn't believe me. After spending 3 1/2 hours and having eyes retested the prescription totally different. No compensation offered, I was unable to have glass for my holds and still they kept asking for the… Read Full Review

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“Really poor service”

Written on: 20/09/2014 by september2001 (1 review written)

Following quite a thorough eye health check the optometrists ordered trial contact lenses for me - that was 4 weeks ago and I still haven't received my lenses. Finally decided to give them a call and it seems my order was never processed - they said it was the supplier fault but I doubt this was true. Decided I should go elsewhere as I now question their ability to deliver good quality high health, went in today to collect lens prescription and they couldn't even organise something as simple… Read Full Review

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“Rip off ”

Written on: 17/09/2014

went in to boots to day to try to get my glasses repaired told that it can not bee done they are only just over 2 years old and the arm has snap off . It woul only take me a few minites to replace the arm. The scew is still in place. (model number boots clip 09m1 53d18 140 )part number 52-17-660 .not only can I not use my glasses but also my sun glasses If this the sort of service you suppy I will not use boots again . … Read Full Review

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“Eye test”

Written on: 10/09/2014 by Rach_ael1 (1 review written)

£25 for a 10 minute eye test then when asked to sigh & date a form for work expenses was advised that this would cost £11. When asked to confirm this via a policy took ages to find the policy! Customer service severely lacking… Read Full Review

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“No Quality Control”

Written on: 08/09/2014

Ordered spectacles from Hereford Branch, delivered on time as quoted but the frame was defective. Told the spectacles had to be returned to the manufacturer for repair. After two weeks and a visit to the branch no one is able to give me a date when the spectacles will be returned. Requested a phone call back with a date but to date no phone call received. Not only are they happy to supply defective spectacles but also make no effort to put the problem right. Not the way for repeat business… Read Full Review

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“TOTALLY UNACCEPTABLE”

Written on: 05/09/2014 by MakenaJorgensen (1 review written)

As an over 60 customer Boots were offering a good package for glasses so I had an eye test and ordered two pairs of glasses - one varifocals and the second sunglasses also varifocals. No problem with the sunglasses. However the normal glasses, which are the ones I constantly use, are terrible. After several trips back for "adjustment" my expensive designer specs look as if they have been sat on! The only way to achieve the correct vision was to completely bend them out of shape and yes the… Read Full Review

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Annemccloud's Comment

Written on: 25/09/2014

I am having the exact same problem, my designer sunglasses are perfect but my everyday glasses, same pescription lense are not very good at all, waiting to see optician.

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“Expensive spectacles don't work”

Written on: 30/08/2014 by dleyshon (1 review written)

I went for a pair of driving glasses and eventually bought varifocals which, Boots claimed, would correct my vision at all distances. The spectacles do not improve my vision at any distance. Their response to my complaints is that I haven't worn them enough. In fact I've owned them for a month and have worn them for as long as I can tolerate. There is a marked change in their attitude to you before and after you have paid. Before, they were very friendly. After, they have been much less… Read Full Review

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Eyesareeverything's Response to dleyshon's Review

Written on: 17/09/2014

I had a similar experience but far worse. I went for an eye check as I noticed a sudden change in my vision last year. I was prescribed varifocals and told I should wear them for driving. I returned my glasses, which had been over prescribed and was re examined using the chart. I was given another pair of varifcal lenses. Once more I complained and said the glasses were no good. 9 months later I was diagnosed with a Macular Hole by another independant optician. I have had two operations and now I am visually impaired in one eye. I am now seeking legal advice. Boots Opticians failed me badly. Saying I had 20/20 vision on my script last year. Its been a very difficult time. I am very angry indeed. Your vision is everything. Had they flagged up the deterioration in my vision last year by checking my vision from the previous year, I may still have had my full vision.

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“Boots - for Opticians & Head Office who couldn't care less”

Written on: 24/08/2014 by Alannah418 (1 review written)

8 years of good service then this year appalling mistakes with prescription and frames. On complaining did get a small refund but this wasn't what I wanted it was an explanation of the poor service - further letter to Head Office has resulted in absolutely no response and I'm still waiting 41 days later. They simply couldn't care less… Read Full Review

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“Shocking service”

Written on: 22/08/2014 by jajack (1 review written)

i am now on my second shop for safety glasses which my employer insists we use Boots. First shop in Hawick i was there 3 times before i even got a pair to try on, then none fitted. After fifth visit finally got a pair of my 4th choice. Next prescription tried Galashiels, they are little or no better. First i was called back to pick another pair as i had been given wrong choice. Then after a month and 15 calls later i find out they had not ensured order had been sent to manufacturer.Two weeks… Read Full Review

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“Head Office Unconcerned with Bad Service”

Written on: 15/08/2014 by Wyatt293 (1 review written)

I have been going to Boots Opticians in Cranleigh for about 10 years. It was ok. A new person did my eye test, and as I could not see any frames that I liked (it's a small shop) I left the shop: - the staff did not offer to give me a copy of my prescription. I had to phone later to get it. - when I got my glasses from Vision Express (and there was an excellent service there), I could not see with them on; everything was blurred looking through the right hand lens). After much toing-and-froing… Read Full Review

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“The good, the bad and the ugly”

Written on: 13/08/2014 by 15Blackwell (1 review written)

they were punctual in there service and very friendly on the phone and in store. my biggest gripe after the fact that i need my lenses updating was that they damaged my existing frames. i didnt want to buy new frames as i love my existing ones, but now the damage is so severe that my glasses dont stay on my head and slip off my ears. i am very disappoint as i paid a fortune for these frames and will take me complaint further… Read Full Review

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“LET'S FEEL GOOD TOGETHER”

Written on: 12/08/2014 by Larabee (1 review written)

I received several reminders since last year to book for another eye check, each time being sent a voucher for a free check. I felt reluctant to go for a check because the glasses prescribed for me about 3 years ago took about 2 months to be ready also up till now I still don't find it comfortable on. With the usual conduct of staff at Powis St Woolwich Branch I would rather not return them. I decided to pay a visit Tuesday 1st July afternoon after 3pm, I was attended to by one of the staff. I… Read Full Review

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“disappoined”

Written on: 10/08/2014 by sylviam73 (1 review written)

I spent £495 pounds on my glasses very pleased with the service I received but was upset not to be able to wear them because they couldn't supply them with the soft nose pads . Tried three branches but none of them had them in stock . I felt like asking for a refund but that would have caused me more grief so I went to specsavers and they supplied and fitted a pair of pads for one pound .just goes to show doesn't it. Got your money now go away… Read Full Review

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“Boots Opticians Sales to after sales!!”

Written on: 10/08/2014

After many years going to Boots Opticians abbeycentre i went for a new eye test all seemed as normal, Optician recommended Varifocal. So i picked the frames two pair i always like a spare of glasses. Paid for extra thin lens as the member of staff said this would make the look better and paid for the gold Varifocal lens. So appointment made to collect my 2 pair of glasses and have them fitted. So arrived for appointment a week later & they got a pair and tried them on me while the girl was… Read Full Review

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“Feedback on Purchased Glasses”

Written on: 09/08/2014 by 1973Kennedy (1 review written)

On purchasing some new glasses I had to return 3 times to get the glasses adjusted. It was only on the 3rd visit that an Optician technician sat down and at length adjusted my glasses stating 'these are very bend aren't they' When paying nearly £400 for a pair of glasses I do not expect to have to return to Boots 3 times to get my glasses adjusted, then only on the 3rd visit been offered to see a Optician technician when I was clearly aggitated. It should be standard procedure when… Read Full Review

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