Boots Opticians/en/Opticians Reviews - www.boots.com

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Latest Reviews

“Move on ”

Written on: 29/07/2016 by Haley207 (1 review written)

Disappointed ordered pair of glasses awhile ago , after having a pair which I had previously got in Boots optician . Took them in as having trouble with sides , so called repaired them and as soon as I got back to car park noticed a chip . Went straight back , had to order new pair as discontinued . Found another pair which were dearer so had to pay difference , as they gave me back value of previous glasses . When my new glasses came through they were so thick on the sides pointed this out… Read Full Review

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“eye test”

Written on: 28/07/2016 by kevinjm (2 reviews written)

i went to the Darlington branch for my eye test 1 year checkup i was in for 1 1/2 hrs got a feeling that the optician had just completed his exams. he brought another member of staff in to check my eye i felt i had no confidence in him so went to Specsavers for a retest i had to pay £20 there was a difference in the results ,so i phoned boots head office asking for £20 compensation for my eye test at Specsavers the gentleman told me he would contact boots Sarlington and i would receive a… Read Full Review

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“Boots Optician Trafford Centre, Manchester. Avoid!!!”

Written on: 24/07/2016 by SLeeNw (1 review written)

Avoid at all costs if you are an ethnic minority I.e. Non White!!! A couple of friends and family of mine's all of different ethnic race, have found that the staff at this particular store IGNORE you. It is blatantly obvious when I or my other family members have been at the store for over 10mins and no one has bothered to come and ask if we needed any help but when a White customer enters, he or she is immediately attended to! Shame as the other Boots stores in the NW have been absolutely… Read Full Review

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“Staff are horrible, no customer service skills AVOID!!”

Written on: 24/07/2016 by mrsunhappyatall (1 review written)

I had a sight test with Wolverhampton Boots , they said my eyes were worse and needed stronger lenses, their frames where far too expensive for what they were asking so took my prescription else where I had two pair for the price of their one pair.. when I went to collect my glasses they were not right everything was blurred I Phoned boots who said they would check them. I did so and they said I had to go back for another eye test a week later went back no eye test they just said the… Read Full Review

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“Rubbish and Expensive”

Written on: 23/07/2016 by Jabari69 (1 review written)

Basically forget this store. The eye test basically consisted of a pressure sales exercise in the part of Boots. The optician kept trying to sell me expensive varifocals when I needed was a simple lense. I had to explain this to him 4 times before he took the hint. After that, the sales staff also tried to sell me varifocals. They refused to replace lenses in an existing frame in spite of my request to do so, on the grounds that I like my existing frame. I ended up purchasing a frame that is… Read Full Review

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“£300 glass start crakling jus after a year”

Written on: 17/07/2016 by juliezhu (1 review written)

my bf bought a pair of glasses just over a year ago from boots, and it cost dearly at £300 pounds. You would expect it last at least 2 years, but at one year I started noticing it got small cracks in the edge of the glasses. My bf took this back but boots said it is over its warranty period so nothing they can do.. what a poor company selling expensive product but poor quality products, deeply disappointed!… Read Full Review

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“Excellent service by Carlisle Branch”

Written on: 16/07/2016 by Reece401 (1 review written)

I intitially had my eyes tested by specsavers in Carlisle but couldn't find any glasses I liked so went to boots and found some. When they came the prescription wasn't right so boots checked again and got it right. The staff were extremely helpful as I had to go back a couple of times to have the arms altered and they were very good and I saw the same person each time. You don't have to wait long at all to be seen. I highly recommend boots in Carlisle for their prompt and very helpful… Read Full Review

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“Efficiency and basic knowlege”

Written on: 10/07/2016 by erSampson422 (1 review written)

Went to Boots in The Fort in Glasgow and had my free examination. As their prices were much higher than other opticians, I took my prescription To Specsavers They gave me a basic precheck and informed me that I had a MACULAR HOLE in one eye. As Boots boasted of their space age technology and photo of the inside of the eye, how was it that they missed the glaring damage to the eye. I will never enter their premises again for anything as they cannot be trusted to get even the basics right… Read Full Review

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“£350 glasses - poor quality and drop to bits”

Written on: 03/07/2016 by Williamsfr272 (1 review written)

I have complained to boots about the product they do not want to know, I have taken the product back to the shop, they do not want to know, I have had a phone call from boots offering half price glasses the next purchase, why would I want to purchase anything of such poor quality again??? … Read Full Review

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“Misleading.............!”

Written on: 29/06/2016 by EdwinPower298 (1 review written)

Unfortunately each member of staff appears to have a different interpretation of Boots policies. As a result I didn't get insurance cover i thought was included in the price and my varifocals, which are useless, are non-returnable, after being told i had 30 days to 'try them out' more money down the drain. What a joke… Read Full Review

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“'Terrible' isn't a strong enough description”

Written on: 23/06/2016 by fcPritchard9 (1 review written)

After my usual, annual eye test at Boots in Yeovil I bought more imaginative glasses at a much more reasonable price elsewhere.Within an hour of collecting them, the pain in my eyeballs, eye-sockets and head was unimaginably severe.I returned to Boots who at once attempted to lie, blaming the glazing company.Their retail manager also lied, constantly tried to talk over me if I dared to say anything and attempted to lie about what I has said, trying to drive up the confrontation. She said… Read Full Review

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“Don't die”

Written on: 21/06/2016 by MaS-1 (1 review written)

Don't die boots will not accept it Three reminders for two dead people after constant attempts to stop them coming Distressing the relatives who cared for them during there end of life care! This is not expected from any large company, I would now never use them or recommend them due to the distress they have caused… Read Full Review

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“Unprofessional, poor customer service, dismissive”

Written on: 05/06/2016

£213 transitional glasses broke after only 6 weeks and the lens was lost. Oxford Street optician assistant was unhelpful, lacked customer service, gave incorrect information and tried to blame me for problem when the glasses were obviously faulty. Implied that because I did not have a case it was no wonder the glasses broke. But I did have a case and even after I showed him my case I used he did not seem to believe me. Manager refused to see me "too busy" although a quiet Sunday. Very… Read Full Review

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“Doesn't know uv number number”

Written on: 24/05/2016 by McClanahannd318 (1 review written)

Wanted to choose a pair of sunglasses and asked said optical consultant about the uv protection for the particular glasses I had chosen. She proceeded to tell me she had not heard of what I was talking about. I explained the uv protection was a number eg. 400, 200 which indicated the level of protection from sunlight. She looked at me as if I was a complete fool. I couldn't quite believe how someone I assume qualified to work all the machinery to test for eye problems doesn't even know about uv… Read Full Review

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“Slow and Expensive”

Written on: 23/05/2016 by averyunhappycustomer (1 review written)

When I went to the Basildon branch all the staff were walking around and no-one stopped to help, even though I was trying to catch someone's eye to be seen. I wasn't seen until 20 minutes after my appointment time. It wasn't clear at all from the website how expensive the test is, £25. When I ordered over the internet and confirmed on the phone no-one mentioned the price. They seemed most bothered about signing to say they could contact me again in 2 years time for a check up… Read Full Review

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“BOOTS TAKE A HIKE”

Written on: 15/05/2016 by Deangelo292 (1 review written)

paid £185 March 2015 tricked into get second pair half price wear glasses only for reading, picked them up and leg fell clean off as I take care of my possessions was surprised took them to Irvine store and told the guarantee was up by a month so I would have to pay £75 for repair. Don't think so Boots thought you were REPUTABLE CLEARY NOT your goods are shoddy NEVER AGAIN… Read Full Review

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“Good and bad”

Written on: 09/05/2016 by Amandanem (2 reviews written)

Although we haven't collected our glasses yet, the service at Thetford boots seemed fine but as it took several weeks to get an appointment and the young gentleman serving us said the waiting is usually quick but for some reason everyone is having to book weeks in advance which resulted in my vouchers being out of date and therefore my student daughter and my first pair of glasses cost full price and just the second pair half price. If I had been able to use the coupon I believe I would have… Read Full Review

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“rubbish”

Written on: 06/05/2016 by elainejeb (1 review written)

i have been going to boots for my eyes testing for several years. i have been suffering from double vision all this time. one person even laughed. my doctor sent me for a scan when i told her about this, it turns out i had some non cancerous brain tumours, which have now been removed, apparently the main cause of double vision is the sort of tumours that i had .i will go back to boots opticians one more time to give them a telling off then i will find myself a proper optician… Read Full Review

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“Really bad service”

Written on: 05/05/2016 by 102Grantham (1 review written)

Had first appointment and arrived early. Not seen until twenty minutes after appointment time. Apparently could not be seen until the optometrist seeing me arrived. Even though there was another one on the premises. Health assessment interrupted by bringing in another customer and talking loudly so unable to concentrate. Two sets of frames chosen but both turned out to be discontinued. Left without buying anything and will not be returning… Read Full Review

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“Never again”

Written on: 03/05/2016 by Goatchin (1 review written)

I went to boots opticians in Victoria centre Nottingham.This is not my usual opticians.only went because of special offers.After being there for three hrs waiting to have different parts of the test done by different people I was wondering ,how can it take so long?I had to go home then as it was getting late.When I looked at my prescription I saw they had given me the wrong one! Had to return the next day to get it sorted,and was kept there nearly 3hrs again!...I chose some glasses £150,there… Read Full Review

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