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Latest Reviews

“Head Office Unconcerned with Bad Service”

Written on: 15/08/2014 by Wyatt293 (1 review written)

I have been going to Boots Opticians in Cranleigh for about 10 years. It was ok. A new person did my eye test, and as I could not see any frames that I liked (it's a small shop) I left the shop: - the staff did not offer to give me a copy of my prescription. I had to phone later to get it. - when I got my glasses from Vision Express (and there was an excellent service there), I could not see with them on; everything was blurred looking through the right hand lens). After much toing-and-froing… Read Full Review

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“The good, the bad and the ugly”

Written on: 13/08/2014 by 15Blackwell (1 review written)

they were punctual in there service and very friendly on the phone and in store. my biggest gripe after the fact that i need my lenses updating was that they damaged my existing frames. i didnt want to buy new frames as i love my existing ones, but now the damage is so severe that my glasses dont stay on my head and slip off my ears. i am very disappoint as i paid a fortune for these frames and will take me complaint further… Read Full Review

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“LET'S FEEL GOOD TOGETHER”

Written on: 12/08/2014 by Larabee (1 review written)

I received several reminders since last year to book for another eye check, each time being sent a voucher for a free check. I felt reluctant to go for a check because the glasses prescribed for me about 3 years ago took about 2 months to be ready also up till now I still don't find it comfortable on. With the usual conduct of staff at Powis St Woolwich Branch I would rather not return them. I decided to pay a visit Tuesday 1st July afternoon after 3pm, I was attended to by one of the staff. I… Read Full Review

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“disappoined”

Written on: 10/08/2014 by sylviam73 (1 review written)

I spent £495 pounds on my glasses very pleased with the service I received but was upset not to be able to wear them because they couldn't supply them with the soft nose pads . Tried three branches but none of them had them in stock . I felt like asking for a refund but that would have caused me more grief so I went to specsavers and they supplied and fitted a pair of pads for one pound .just goes to show doesn't it. Got your money now go away… Read Full Review

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“Boots Opticians Sales to after sales!!”

Written on: 10/08/2014

After many years going to Boots Opticians abbeycentre i went for a new eye test all seemed as normal, Optician recommended Varifocal. So i picked the frames two pair i always like a spare of glasses. Paid for extra thin lens as the member of staff said this would make the look better and paid for the gold Varifocal lens. So appointment made to collect my 2 pair of glasses and have them fitted. So arrived for appointment a week later & they got a pair and tried them on me while the girl was… Read Full Review

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“Feedback on Purchased Glasses”

Written on: 09/08/2014 by 1973Kennedy (1 review written)

On purchasing some new glasses I had to return 3 times to get the glasses adjusted. It was only on the 3rd visit that an Optician technician sat down and at length adjusted my glasses stating 'these are very bend aren't they' When paying nearly £400 for a pair of glasses I do not expect to have to return to Boots 3 times to get my glasses adjusted, then only on the 3rd visit been offered to see a Optician technician when I was clearly aggitated. It should be standard procedure when… Read Full Review

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“Sunglasses third attempt and still not got them”

Written on: 01/08/2014 by Jimmyd9 (1 review written)

Went to a Queens Road Sheffield for some prescription sun glasses. Had previously had some new glasses from them having taken in my prescription. Picked my glasses ordered and paid for them. Thought they would be nice for my holidays. £220 not cheap but all this nice weather had convinced me. When they arrived I took them away and on closer inspection they had letters stamped on the left eye lens. So I took hem back. They ordered new ones they will be in by Tuesday they said. I left it an… Read Full Review

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“I went for an on the first 1st july. I explained to...”

Written on: 01/08/2014 by Buckley461 (1 review written)

I went for an on the first 1st july. I explained to the optician that was having a problem seeing at long distance, blurred vision. He tested my eyes and they were really healthy but I had aslight cataract I asked if I needed to have them checked his reply was no they are not that bad. A week later I teturned to collect my glasses only to find that they wrong they were blurred even at short distances, they were redone. Week later still no good I was told that I should wear them and let my brain… Read Full Review

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“Johne66”

Written on: 31/07/2014 by Julian469 (1 review written)

Would you be taken with exchanging links? acdedddaddfk… Read Full Review

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“Need to improve”

Written on: 30/07/2014 by 348Harding (1 review written)

I made an appointment at boots opticians Chester The process was great, until I needed to order a certain contact lens.... No one got back to be once they were ordered I tried calling to see if they turned up 5 time I called and no one picked up! And I still have had no phone call about the lenses coming in to the branch. Customer service terrible!!!… Read Full Review

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“DREADFUL TERRIBLE AVOID”

Written on: 21/07/2014 by dannicee (1 review written)

I recently had terrible service at the Preston Branch. During my eye test the glasses I have to wear whilst the optician does my test kept falling off my face, when I mentioned this was an issue, rather than fix the glasses I had to keep hold of them throughout the test. To me this wouldn't give you an accurate test and also resulted in my arms aching. Surely they should have been fixed to fit my face correctly? I felt like I was always in the wrong during the test, if I struggled to make out… Read Full Review

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“Quite frankly, hopeless!”

Written on: 17/07/2014 by MBux (2 reviews written)

Had an eye test at Boots Chesterfield, which although it was a bit like going through a production line was fine. That's where it ends! I was told my prescription had changed substantially and I was advised to have Boots Platinum lenses on my varifocals and a pair of reading glasses for computer use. The glasses arrived a week later. The varifocal lenses suffered with bad chromatic aberration so everything in the distance had an orange fringe on the top surface for example trees and roof tops… Read Full Review

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“terrible service”

Written on: 17/07/2014 by Kevin282 (1 review written)

ordered my daughters glasses boots opticians wakefield they called to say they hadn't arrived and would phone on the monday. No phone call have tried calling them over two days none answers the phone and no calls from them either am really annoyed i have to take a trip there to find out whats going on. Also my sister arrived for her twins appointments specially went there after work only to be told it was a mistake and they weren't due for an appointment disgusting… Read Full Review

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“Worse experience ever”

Written on: 16/07/2014 by Alfredoe188 (1 review written)

I recently had a visit and I can say they are not doing a good job. They said they will order for me contact lenses after 2 weeks, I came in and the vision of my contact lenses was poor, they said I should wear them anyway. I came back after 2 weeks to change them and they said 'oh we forgot to order them, keep wearing the same ones'. At the same time, they suggested I need to change eye glasses for 'better vision' after 2 weeks I tried new glasses on and I was not able to see and head… Read Full Review

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“Just awful service all round”

Written on: 16/07/2014 by Braydenb1958 (1 review written)

I found the whole experience, in the Enfield branch, unsatisfactory. The sight test was ok. The frames selection process was a chore - no help, suggestions nor enthusiasm. In total I ordered almost £700 of eyewear - the sunglasses came up much too large and the girl tried to adjust them but gave up saying further adjustment might alter the prescription!. I did not receive a copy of my prescription despite asking three times since. Do yourself a favour and avoid Boots in Enfield at all costs -… Read Full Review

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“No complaints whatsoever!”

Written on: 04/07/2014 by slowman (24 reviews written)

The Boots Opticians in Irvine were very terrific and I was treated extremely well. The test was thorough and the two staff who helped me to choose frames etc were first-class. Ok, I paid a considerable amount for my varifocals, but they are excellent and I my vision is brilliant. I chose their Platinum varifocal lenses and they are superb. I had a great range of frames to choose from which were about average for price. So, I have nothing to complain about, which is more than I can say about… Read Full Review

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“Eye test this morning at Boots Watford and very nearly...”

Written on: 03/07/2014 by Stokesuc213 (1 review written)

Eye test this morning at Boots Watford and very nearly lost the will to live. Two and a half hours later, having had to undertake several of the tests again because 'they didn't come out right' and being invited to take a twenty minute walk because there was a problem with the prescription and the optician was now otherwise occupied I was more than a little concerned. Needless to say my worries were not allayed when the young lady placing the order from the prescription had to ask three other… Read Full Review

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“Avoid this optitions”

Written on: 20/06/2014 by Davidson434 (1 review written)

Had my eyes tested at boots opticians Rugby today. Not impressed at all. My first ( and last visit ) . When someone say's to me " I sound like I'm just trying hard to sell" the warning bells ring. I feel that they were just trying to sell me the most expensive thing! Without checking whether I could afford it or not. I was disappointed that they did not check my previous glasses as on my return home I checked my previous glasses prescription to find that I have been prescribed a weaker… Read Full Review

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“Pharmc433”

Written on: 18/06/2014 by jyLong157 (1 review written)

Hello! afecbgf interesting afecbgf site! I'm really like it! Very, very afecbgf good!… Read Full Review

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Slowman's Comment

Written on: 05/07/2014

What are you talking about?

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“Pharmd145”

Written on: 15/06/2014 by IreneKemp101 (1 review written)

Hello! bdgeedd interesting bdgeedd site! I'm really like it! Very, very bdgeedd good!… Read Full Review

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