Boots Opticians/en/Opticians Reviews - www.boots.com

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Latest Reviews

“Rubbish”

Written on: 09/02/2016 by gigaset52 (1 review written)

Had two pairs of glasses from Boots and have to say they were very poor. One pair have been repaired three times and the other broke when they were outside the warranty period by 2 months. The staff stick to this rule no matter what. whatever happened to merchantable quality?. Boots are a no no for me in future… Read Full Review

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“Diabolical customer service”

Written on: 07/02/2016 by Raegan61 (1 review written)

Thinking that Boots would be a reputable and trustworthy set up, worthy of the money I don't mind spending for good specs, I went along and booked an eye test. I was ignored in the shop for over twenty minutes after arrival, I had to approach staff to ask what was happening. The young lady booking me in (I use the term loosely)was both rude and bad mannered. On the upside the actual optician was lovely. Then when I was informed that my glasses were ready I popped along to pick them up...once… Read Full Review

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“Bad quality, bad service”

Written on: 03/02/2016

Bought a pair of Ray-Ban specs 2 years ago. The coating on the lenses already came off. Boots refused to do anything about it since its outside of the warranty period. They then told me that they thought I had not looked after them properly. Ironically, the only thing I use to clean them other than water and soap is Boots own brand specs cleaner. Given the amount of specs they sell they should be able to lean on their supplier to replace the lenses but they think that they can sell new ones… Read Full Review

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“never again!”

Written on: 03/02/2016 by gaCantrell1983 (1 review written)

Very bad experience. Had to return 5 times and because I understood perfectly their incompetence they tried "some of them" to replace my daughter's initial NHS voucher by a reparation one. They should learn how to do their job not to waste customers time and ask them from where they come from… Read Full Review

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“Not even worth half a star!! Disgraceful!!! ”

Written on: 01/02/2016 by Bird219 (1 review written)

Me, my siblings and my parents have been using boots opticians since me and my brothers were a lot younger. Everyone has used their sense and moved to Specsavers but me and my mum. The level of service and variety of products was good a few years back. I had an issue with boots so I moved to Specsavers last year. For a reason in November 2015 I returned and had a eye and contact test in boots which was supposed to take 40 minutes overall. There is completely new staff in the new Malden boots… Read Full Review

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“My confidence level has hit an all time low.”

Written on: 30/01/2016

My family have always used Boots for their eye tests and glasses since I can remember. However, this year our experience was not a good one. Does anyone know where their usual level of service has gone? Answers on a postcard please... For convenience I tried to book online. That was a joke if ever there was one. I finally called the local store, as two weeks later I was actually still waiting for someone to get back to me. Anyway, first thing is the stark whiteness of the store. The walls… Read Full Review

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“WORST PAIR OF GLASSES I HAVE EVER HAD IN OVER 30 YEARS”

Written on: 27/01/2016 by DianneBrearley (1 review written)

Have worn glasses for over 30 yrs these are the worst ever paid in total £615.00 for them have been back into boots 6 times they are the most uncomfortable glasses I have ever worn hurt behind my ears catch on 1 cheek (they leave a mark) & they lob sided, it's the second frame I've had one of the assistants Damaged 1st pair altering them :-( when ever you go in they rely on you to say they fit, unlike an old fashioned opticians where they check your fitting before you leave never ever had a… Read Full Review

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“contact lens problem”

Written on: 25/01/2016 by nar9 (0 reviews written)

Today 25 jan 2016 I went to the Boots store in Exeter. On my way into the store some grit blew into my eye and I could feel it in my eye scratching and it felt like it had found its way between my contact lens and my eyeball. I was en route to the photo department. Whilst in the photo dept I found my eye was getting worse and I needed to clean the contact lens a.s.a.p. As I was in Boots and near to the opticians dept I thought I would ask them if they could help. I went to the desk and asked a… Read Full Review

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“Online booking service”

Written on: 06/01/2016 by SoggyBeans (9 reviews written)

This review is based on the online booking service. I thought id save bothering the store and use the online booking service instead. Having not heard anything from boots or had any email confirmation, i thought id better phone the store and check as it was the day before my selected appointment. Guess what...no appointment had been made, and had to wait another week for the next available appointment. What a waste of time...whats the point of having this feature. I expected more from boots… Read Full Review

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“Don't waste your time or money”

Written on: 04/01/2016 by Samuele462 (1 review written)

booked with boots through our work scheme and received a free eye test. That's as good as it gets! Appointment was on the 15th December, I was stuck in the shop for 1 hour 40 minutes ( not hosing glasses I hasten to add) the poor lady dealing with me was full of flu and kept leaving me mid coughing fit for a glass of water. They push the hard sell onto you, sunglasses mid winter, glasses protection you name it they have it to sell. Once glasses picked and paid for I was told I would have to… Read Full Review

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“I felt totally undervalued and disrespected”

Written on: 29/12/2015 by GunnerHouse (1 review written)

As a first time customer I was hopeful that the Boots name would mean that I would receive a good service at our local opticians. I went into the store before Christmas and booked my test, hence I didn't use the on-line booking service. Had I booked on-line I would have seen the voucher which I could easily have printed off before my appointment.The assistant did not make me aware of a possible voucher so as a result I paid £25 rather than the £10 offered on-line. In addition the voucher… Read Full Review

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“I have been going to boots for all my shopping and for...”

Written on: 12/12/2015 by ChasityWagner (1 review written)

I have been going to boots for all my shopping and for the past 8 years using their option and were very satisfied,but recently I we not for free over sixty eye check up and also order four pair of glasses .The option were friendly but he was in so hurry to fill the form that he won,t let me have two second to say which one I can read or which letter I can not ,any way I ordered 4 pair of glasses at the cost of £300 ponds ,when I got it non of them were good ,in fact my old ones were better.i… Read Full Review

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“Awful customer service”

Written on: 05/12/2015 by rmontgomery05 (1 review written)

Over priced. Awful service. Incompetent staff. Horrible experience. Won't be returning… Read Full Review

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“Optician refused to admit she got it wrong!”

Written on: 04/12/2015 by 440Leblanc (1 review written)

I booked an appointment for an eye test at Boots (Selby) and decided to try varifocals which I picked up the following week. I was told they may take a while to get used to. I tried them at home but when I wore them, I could not read my computer screen or see the television properly the lenses were so distorted. If I wore them outside, I felt dizzy. I could not drive with them either. I went back to Boots explaining the problem and they tried altering them. I tried them again at home but… Read Full Review

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Nontol's Comment

Written on: 05/12/2015

would you like to post the two prescriptions on here for my advice? I am a retired optometrist. You write glasses prescriptions like this:
RE +4.00 -2.50 90
although there may sometimes only be one figure, the first one.

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“Poor Service in Fitting Glasses From Boots”

Written on: 28/11/2015 by Romerohj1982 (1 review written)

Have been back every day for thrree weeks and still staff cant get glasses to fit properly.Staff dont seem bothered and pretty much clueless.Put complaint in to boots head office but was just passed on back to shop.Would not reccomend Boots Opticians… Read Full Review

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“I love boots opticians sheldon”

Written on: 18/11/2015 by 287Watkins (1 review written)

This is the second time purchasing glasses from the Sheldon Birmingham branch. They have a really good selection to choose from both designer and boots own brand, chose boots own brand this time. The staff are really nice, not pushy and I believe they give honest feedback when asked what I looked like while trying on the specs. Excellent. Spec savers on the other hand are fussy, pushy, faffed about until they make your glasses so uncomfortable they are wearable… Read Full Review

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“Brighton Boots Do not waste your time”

Written on: 13/11/2015 by Coltenx226 (1 review written)

I had been a contact lens customer at Bootsfor several years, but after my cataract operations a year ago, I could see perfectly . Unfortunately, my sight had become weaker and a month ago I attempted to make an appointment. 1) phone lines not answered..had to go to store. 2)promised test lenses?? where were they? again had to go to store. Staff had no knowledge.But the request was acknowledged 3) 5 calls over 3 weeks. 3 visits to store....No results. 4) cancelled lens app tomorrow as no… Read Full Review

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“Excellent advice and service”

Written on: 05/11/2015 by Jocelyn243 (1 review written)

Looking at all the poor reviews on this site, I must be lucky with my branch of Boots Opticians which is the Swansea branch on Carmarthen Road. I have been going there for years and have always been more than happy with both the service and advice. Recently I went to get a pair of glasses for computer work and was advised to get glasses with a blue light filter. I risked the money and must say it has been worth every penny! No more eye strain, the new glasses revolutionised my computer work. It… Read Full Review

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“Customer service badly lacking”

Written on: 30/10/2015

Having used Dolland and Aitchison very happily for many years, out of laziness I stayed with them when taken over by Boots and purchased my first pair of glasses in their store in Shrewsbury earlier this year. I was disappointed that they didn't seem to fit as well as previous glasses and when one of the nose pads came off this week I returned to the shop where they replaced this. At the same time I asked if the sides could be shortened as they didn't seem to fit properly. The woman who served… Read Full Review

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“Don't bother booking online ”

Written on: 29/10/2015

Booked 2 appointments online got email saying I'd hear back in 24 hours with confrontation of my bookings 3 days later and not a word needed them for in the holidays not after if I even hear back at all !! Next booking I make will be spec savers, thanks for wasting my time… Read Full Review

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