Gradwell Reviews - www.gradwell.com

★★★☆☆
2.7 / 5
92
41% of users recommend this
  • Ease of Set Up

  • Voice Clarity

  • Connection

  • Value For Money

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Latest Reviews

★☆☆☆☆

“Amateurs - mail hosting and broadband”

Written on: 22/01/2016 by Marthaw1991 (1 review written)

Seriously, don't touch with a bargepole - this is such a competitive market and they offer a second rate service. We have broadband and mail hosting with them - the service regularly fails, they make changes without notifying you and the help desk do not follow up with you. Support is office hours and not 24/7 and limited at weekends. I will be moving my account very shortly… Read Full Review

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★★☆☆☆

“Gradwell Web Hosting Disappointment”

Written on: 04/01/2016 by MelodyVelez (1 review written)

I have been a Gradwell customer for their WEB HOSTING service since 2008. Until 2014, everything was fine, uptime was good, support was good in that they replied the same day and support staff was knowledgeable. In December 2014, my 8 web sites (all running with Wordpress) were shut down without any prior notice whatsoever. Upon inquiring, Gradwell claimed they used too much bandwidth owing to an attack on their servers. After this was rectified, I was advised to move to their new web hosting… Read Full Review

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★★★★☆

“local, good”

Written on: 09/11/2015 by xeHastings70 (1 review written)

I was actually looking around for different plans just to see what is out there but now after doing some research, I will stay with gradwell as their services are good enough for what I do. Their customer service is around when I need help. It makes sense to just stay rather than change just to change. I've been with them two years and to be fair, there seems to be a lot of these type companies out there and I don't know if any are any better than the other ones so since I don't have any… Read Full Review

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★☆☆☆☆

“AWFUL Customer Service”

Written on: 28/09/2015 by NathanaelBenson (1 review written)

Have had a problem with our usage quite for 3 weeks now. 2 support ticket open, I have to chase them as they never update you or call back even when you email/leave message/raise a ticket. I have read on other sites that customers alike are left without support for weeks. Worse Customer service. To put it bluntly when things go well, yes sure it is an OK company but if your business depends on it, go elsewhere. Not worth the hassle. Feels like it is a two man company and they clearly cannot… Read Full Review

Teamexperience's Comment

Written on: 30/09/2015

We're very sorry to hear that you have had a this experience. Will you please privately email your specific contact details to us. Our team will escalate this to the head of support right away. The Gradwell Team

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★★★★☆

“Excellent ”

Written on: 02/07/2015 by AliMorse27 (1 review written)

I have been a gradwell customer for 18 months and can happily say they have the best support I have experienced since moving to the UK… Read Full Review

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★★★★☆

“Decent”

Written on: 05/05/2015 by bvMcDonough444 (1 review written)

we have been with gradwell now for over a year and can say its been fairly decent. when buying the domain i wasnt hassled into buying a million other services from a overly eager sales team… Read Full Review

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★★★★☆

“Works”

Written on: 08/01/2015 by TOMSUNDSHOP (1 review written)

It is a phone service so it is hard to quantify but I signed up recently and everything was set up really quickly, which is what impressed me. Hence writing a review. I have not used the services very long yet so that is why only 4 out of 5 thus far. I am generally happy with what I've got and I do not have to deal with my old carrier who shall remain nameless… Read Full Review

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★☆☆☆☆

“Awful service, massive downtime and useless Tech service”

Written on: 28/11/2014 by MacKay153 (1 review written)

I was transferred to Gradwell from a company called "Solutions" who previously hosted my website and email. I have had nothing but trouble since this transfer. Issues include: 1)Letting my domain name renewal expire resulting in loss of my website until I raised a call, I could have lost my domain altogether. I did not even receive an apology. 2)Loss of email connectivity due to password resets. 3)Losing all previous "Solution" customers email altogether. Despite multiple contacts and… Read Full Review

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★☆☆☆☆

“Expensive, Unreliable and dreadful service Avoid!”

Written on: 06/11/2014 by Angelai259 (1 review written)

After being a VOIP user for close to 7 years we decided to get a more business focussed product for our expanding business. Setup was pretty easy and the tech guys are generally very helpful which is handy as i've needed to call them at least once a week for the last 12 months with various problems. Outages are frequent and random, Often at night time which causes huge issues as we work internationally. Support and billing is only open UK office hours and theres no out of hours… Read Full Review

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★★★★★

“Wings International Scout & Guide Camp - Voip IAX services”

Written on: 14/08/2014 by nenevall (1 review written)

Gradwell, an easy to deal with company that does exactly what you ask for with no hidden extras. We ordered 1 iax inbound trunk and 1 iax outbound uk pstn number for a international Scout & Guide camp being held in Windsor ... Frazer the person who dealt with our order was perfect, everything was done as asked and he even arranged to have the min 12 month contract term changed as we were only on site for a short term. (how many other companies would do that!) the VoIP services then needed… Read Full Review

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★★☆☆☆

“Bit disapointing”

Written on: 08/07/2014 by richardwoodall3659 (1 review written)

The main problem with Gradwell from my perspective is their habit of cutting you off without warning. If they have a problem at their end, or if the credit card mandate isn't sufficient to cover the cost of calls being made they cut you off without sending you an email to warn you of this. Its actually funny that this morning I received an email telling me they had cut me off and that calls were no longer being connected. After this they sent me an email warning you that my credit was low. I… Read Full Review

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★★★★★

“Awesome Setup and Support”

Written on: 27/06/2014 by DaveAccent (1 review written)

Cannot recommend these guys enough, special mention to Frazer Barnett who patiently talked me through the options and explained the set-up in plain English. Highly recommended… Read Full Review

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★☆☆☆☆

“VERY POOR!!!”

Written on: 27/06/2014 by Cahillgm207 (1 review written)

I enquired about moving a lot of domains (held with Gradwell for several years) to another registrar, without replying to my support ticket one of there guys release the domains! Thats not all, this was done between 5 and 5:30pm on a Sunday when support shuts up shop at 5:30pm!! Thanks Gradwell, awesome timing!! This along with a string or other errors, duplicate invoices and being billed twice for stuff has really annoyed me… I could go on but I have better things to do! All in all, very… Read Full Review

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★★★★★

“Excellent viop port”

Written on: 02/06/2014 by piggy_smalls (1 review written)

Frazer and the guys at Gradwell are responsive, take ownership of the process and make it easy which is surprising considering the low costs of the services. I'd recommend anyone considering voip to give these guys a shot… Read Full Review

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★★★★☆

“Gradwell has good support”

Written on: 30/05/2014 by Nathaniel1992 (1 review written)

I got my broadband from Gradwell in February, and had my broadband set up within two weeks from contacting them. All the equipment was self-provisioning (voip phone, router) so I didn't have to do anything except plug and play. Have had no reason to complain about anything, so I would rate it 4/5 (only because the broadband I am getting is not unlimited but it's very very fast)… Read Full Review

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★☆☆☆☆

“Misled and over charged us for 2 years”

Written on: 18/04/2014 by Jacobshh81 (1 review written)

We were with these people for a couple of years and we never had a successful VOIP installation primarily down to the broadband. Gradwell seem not to understand how to work with BT. When we came to move premises they quoted weeks for the change and when we looked elsewhere it became obvious that they had misled us to cover their own problems. However they just don't seem to are for anything other than invoicing. Its a shame as their VOIP platform is good but the company isn't… Read Full Review

Petergradwell's Comment

Written on: 30/04/2014

Hi,

I am sorry to hear that you have had such a bad experience and I would like to get a better understanding of this case.

Could you please email me FAO: Customer Services Manager so that I can give you a call to discuss further?

Kind Regards

Gradwell Communications

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★★★★★

“Great company to deal with”

Written on: 01/04/2014 by el409 (1 review written)

Having been on the phone for hours to various mobile phone companies trying to get a particular number forwarded through a mobile, without success, I was luckily pointed in the direction of Gradwell by a friend. They are incredibly helpful and easy to deal with both over the phone and via email. It took very little effort to get the service I needed set up, which makes all the difference when time is money! Would happily recommend… Read Full Review

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★★★★★

“Breath of fresh air”

Written on: 06/03/2014 by Collinscd392 (1 review written)

From the initial enquiry to the completion of the transfer of telephone and email services, Gradwell staff have provided a knowledgeable, professional service. It has been a delight to enagage with a Company who clearly value a high level of customer service and experience - at a very competitive price. … Read Full Review

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★★★★★

“great products at great prices”

Written on: 06/03/2014 by 483Crouch (1 review written)

I've been a customer of Gradwell for several years now and we've expanded our initial use (voip) to email hosting and a number of adsl/pstn phone circuits and most recently FTC. All the products are supported by knowledgeable and courteous staff who are very diligent at responding to issues. I use a good number of IT firms and Gradwell rank up against the best. I can thoroughly recommend Gradwell to anyone wanting innovative voice over ip facilities at a very fair price… Read Full Review

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★★☆☆☆

“Ongoing VOIP issues”

Written on: 06/03/2014 by MeghanMcDonald453 (1 review written)

We have been a long-term Gradwell VOIP customer. Unfortunately for the second time in a year their VOIP system is now completely down meaning that no calls can go in or out (middle of the day, middle of the week). Based on our experience we will be looking for another supplier as Gradwell is not proving reliable enough… Read Full Review

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