Gradwell Reviews - www.gradwell.com

★★★☆☆
2.7 / 5
40% of users recommend this
  • Ease of Set Up

  • Voice Clarity

  • Connection

  • Value For Money

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Latest Reviews

★★☆☆☆

“Bit disapointing”

Written on: 08/07/2014 by richardwoodall3659 (1 review written)

The main problem with Gradwell from my perspective is their habit of cutting you off without warning. If they have a problem at their end, or if the credit card mandate isn't sufficient to cover the cost of calls being made they cut you off without sending you an email to warn you of this. Its actually funny that this morning I received an email telling me they had cut me off and that calls were no longer being connected. After this they sent me an email warning you that my credit was low. I… Read Full Review

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★★★★★

“Awesome Setup and Support”

Written on: 27/06/2014 by DaveAccent (1 review written)

Cannot recommend these guys enough, special mention to Frazer Barnett who patiently talked me through the options and explained the set-up in plain English. Highly recommended… Read Full Review

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★☆☆☆☆

“VERY POOR!!!”

Written on: 27/06/2014 by Cahillgm207 (1 review written)

I enquired about moving a lot of domains (held with Gradwell for several years) to another registrar, without replying to my support ticket one of there guys release the domains! Thats not all, this was done between 5 and 5:30pm on a Sunday when support shuts up shop at 5:30pm!! Thanks Gradwell, awesome timing!! This along with a string or other errors, duplicate invoices and being billed twice for stuff has really annoyed me… I could go on but I have better things to do! All in all, very… Read Full Review

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★★★★★

“Excellent viop port”

Written on: 02/06/2014 by piggy_smalls (1 review written)

Frazer and the guys at Gradwell are responsive, take ownership of the process and make it easy which is surprising considering the low costs of the services. I'd recommend anyone considering voip to give these guys a shot… Read Full Review

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★★★★☆

“Gradwell has good support”

Written on: 30/05/2014 by Nathaniel1992 (1 review written)

I got my broadband from Gradwell in February, and had my broadband set up within two weeks from contacting them. All the equipment was self-provisioning (voip phone, router) so I didn't have to do anything except plug and play. Have had no reason to complain about anything, so I would rate it 4/5 (only because the broadband I am getting is not unlimited but it's very very fast)… Read Full Review

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★☆☆☆☆

“Misled and over charged us for 2 years”

Written on: 18/04/2014 by Jacobshh81 (1 review written)

We were with these people for a couple of years and we never had a successful VOIP installation primarily down to the broadband. Gradwell seem not to understand how to work with BT. When we came to move premises they quoted weeks for the change and when we looked elsewhere it became obvious that they had misled us to cover their own problems. However they just don't seem to are for anything other than invoicing. Its a shame as their VOIP platform is good but the company isn't… Read Full Review

Petergradwell's Comment

Written on: 30/04/2014

Hi,

I am sorry to hear that you have had such a bad experience and I would like to get a better understanding of this case.

Could you please email me FAO: Customer Services Manager so that I can give you a call to discuss further?

Kind Regards

Gradwell Communications

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★★★★★

“Great company to deal with”

Written on: 01/04/2014 by el409 (1 review written)

Having been on the phone for hours to various mobile phone companies trying to get a particular number forwarded through a mobile, without success, I was luckily pointed in the direction of Gradwell by a friend. They are incredibly helpful and easy to deal with both over the phone and via email. It took very little effort to get the service I needed set up, which makes all the difference when time is money! Would happily recommend… Read Full Review

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★★★★★

“Breath of fresh air”

Written on: 06/03/2014 by Collinscd392 (1 review written)

From the initial enquiry to the completion of the transfer of telephone and email services, Gradwell staff have provided a knowledgeable, professional service. It has been a delight to enagage with a Company who clearly value a high level of customer service and experience - at a very competitive price. … Read Full Review

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★★★★★

“great products at great prices”

Written on: 06/03/2014 by 483Crouch (1 review written)

I've been a customer of Gradwell for several years now and we've expanded our initial use (voip) to email hosting and a number of adsl/pstn phone circuits and most recently FTC. All the products are supported by knowledgeable and courteous staff who are very diligent at responding to issues. I use a good number of IT firms and Gradwell rank up against the best. I can thoroughly recommend Gradwell to anyone wanting innovative voice over ip facilities at a very fair price… Read Full Review

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★★☆☆☆

“Ongoing VOIP issues”

Written on: 06/03/2014 by MeghanMcDonald453 (1 review written)

We have been a long-term Gradwell VOIP customer. Unfortunately for the second time in a year their VOIP system is now completely down meaning that no calls can go in or out (middle of the day, middle of the week). Based on our experience we will be looking for another supplier as Gradwell is not proving reliable enough… Read Full Review

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★★★★★

“Fantastic system”

Written on: 03/03/2014 by HandmadeByMaria (1 review written)

This is a brilliant cost effective telephone solution that I use for my business. The user friendly control panel allows so much flexibility to ensure that we offer a professional image to our clients. Support from the IT team is invaluable, with any issues being resolved speedily. Gradwell price-matched a previous quote and they also offered much more features. I'd have no hesitation recommending Gradwell to all small to medium businesses… Read Full Review

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★★★★★

“Only Gets Better”

Written on: 03/03/2014 by robstead (1 review written)

I've used Gradwell.com for nearly four years and have recommended it to friends and clients. It's a cost effective solution for any small business or charity and offers tremendous flexibility. Your phone system can expand and contract easily via a self-administered control panel and doesn't have to be rooted to one physical location. I, for example, have a hunt group that includes three offices in various parts of the country as well as my iPhone. Call charges - both locally, mobiles and… Read Full Review

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★★★★★

“Fantastic support and great value”

Written on: 28/02/2014 by Martin691 (2 reviews written)

I have had a few problems, but the gradwell team have been really helpful, even on my netgear router, which they do not officially support as not supplied by them. At the low cost, I wasn't expecting much value in terms of support, so pleasantly surprised. Best thing, is just be taking my mobile phone with me, I can now answer all my calls at any other office with wi-fi without having to pay divert fees. It isn't quite so good when I am out and about using a 3G connection though… Read Full Review

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★★★★★

“Superb service fro Gradwell”

Written on: 26/02/2014 by Nexusix (1 review written)

I needed to move my mother onto a VoIP phone when she moved house, and she wanted to maintain her existing telephone number. Having been recommended Gradwell by a colleague, I duly created an account to see what was available.The following day I received an email asking if I needed assistance. I replied, explaining my needs, and got a fantastic email back explaining the process, what was required from me, and also what hardware I needed to purchase. This email exchange continued, forms passed… Read Full Review

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★★★★★

“Quite simply , Awesome!”

Written on: 26/02/2014 by milsy_77 (1 review written)

I’ve spent many years dealing with Telco's and putting up with bad service which seems to be the norm in this industry. Gradwell is totally the opposite, exceling in customer service and support from the start to finish. I’ve seen some negative reviews, what people have to realise is that a ) this is VoIP so you need to have the right connectivity for this to work and b ) nothing comes for free - although very close , Gradwell need to make some sort of money back to keep the high level of… Read Full Review

Petergradwell's Response to milsy_77's Review

Written on: 26/02/2014

Thank you very much for your review and honest words.

We have been striving to deliver an excellent product,outstanding customer service and support.

Kind Regards

Gradwell Communications Ltd

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★★★★★

“No Problems, Good service”

Written on: 19/02/2014

Good service and the support team are helpful. They assisted us recently on a matter which it turned out had nothing to do with them but they offered several solutions and detailed reports to assist us in getting to a solution… Read Full Review

Petergradwell's Comment

Written on: 19/02/2014

Hello,

Thank you very much for your feedback.

I am glad that our advisers were able to assist you and provide such helpful customer service.

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★☆☆☆☆

“Don’t use them”

Written on: 03/02/2014

Possibly the worst internet company ever. They have a highly confusing log in system, and response to problems is long winded and ineffective. Sad to think a UK company could be this bad. I’m still in the queue to get a refund for money taken after my account was closed. Sent in a request over a week ago, and now insisting to speak with a supervisor. The excuses they come out with not to help or refund are risible. I strongly recommend you DON’T use Gradwell… Read Full Review

Petergradwell's Comment

Written on: 03/02/2014

Hello,

I am sorry to hear that you have had this bad experience with us and I would be keen to get this matter resolved for you. Can you please email me with your incident id so that I can investigate further and give you a wrap this matter up?

Kind Regards

Matthew Mackenzie
Customer Services Manager

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★★★★★

“Excellent Service”

Written on: 28/01/2014 by Jamiemedia (1 review written)

I signed up for Gradwell VoIP in August and I am extremely impressed with the service so far. Within 20 minutes of signing up online I received an introductory call from the support team to offer assistance with my setup. This was useful as although I was easily able to configure the hardware I did find the control panel slightly overwhelming. The only improvement I would suggest for Gradwell would be to simplify their control panel (and make it a bit prettier), however I did speak with the… Read Full Review

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★☆☆☆☆

“Gradwell don't understand customer service or security.”

Written on: 17/01/2014 by globelink_admin (4 reviews written)

I am trying to make a call to a customer in Ireland. Call is barred. Gradwell have implemented call barring feature and put it on our account without telling us. Typical. So first time we know of another new infantile security measure, is when it interferes with our business. Again. So I go to the call barring feature and do what seems obvious. Now instead of being barred I am told the number does not exist. Restore the defaults now I am told the call is barred again. Now try and… Read Full Review

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★☆☆☆☆

“Cheap and Crappy”

Written on: 03/01/2014 by unhappy123x (1 review written)

Good: Cheap Bad: Dreadful quality of service Dreadful customer support Dreadful MD who doesn't care … Read Full Review

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