Gradwell Reviews - www.gradwell.com

★★★☆☆
2.6 / 5
97
40% of users recommend this
  • Ease of Set Up

  • Voice Clarity

  • Connection

  • Value For Money

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Latest Reviews

★★☆☆☆

“Terrible customer service for a long-term customer”

Written on: 29/06/2016 by microdatasys (1 review written)

I have been a long-term VOIP and broadband customer for a long time - over seven years. The broadband service was expensive but worked OK. I contacted the sales team to ask about being re-graded. They wanted to sign me up for a 12 month contract. Found a competing service from Zen Internet at around half the cost. Advised Gradwell that I was leaving, having spoken to the sales team to be faced with an invoice for one month's service that I will not be having. They claim that I did not give… Read Full Review

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★★★★☆

“Initial sales contact with Gradwell”

Written on: 14/06/2016 by Rupanna (1 review written)

the person I dealt with was patient and not pushy. I found talking to Gradwell a pleasant experience. I do not like being sold and I found speaking to Gradwell was my ideal level of salesmanship - not slimy and just want a sale but considerate and helpful in answering my questions. Thanks … Read Full Review

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★☆☆☆☆

“Shocking service from a sizable provider”

Written on: 28/04/2016 by AdamHays (1 review written)

Ive been using Gradwell for myself and many customers for over 5 years and found the service level has reduced year on year to such an appalling service that Im currently moving myself and customers away from Gradwell. The reliability is not great but my biggest issue is that with Customer Technical Support. The response from logged calls ranges from NO response to a response days or weeks after logging to at best 1-2 days later. As a VOIP provider for business telephones this kind of… Read Full Review

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★☆☆☆☆

“Avoid!”

Written on: 30/03/2016 by 134Ramsey (1 review written)

Bad experience with Gradwell - Avoid like the plague! - If you are looking for a company that will invoice you, then immediately demand payment of that invoice as it was issued while also suspending your services at the same time, then this is the company for you!. Were a call center who have had 3 days of downtime because of these problems with this company! Customer services are rude, unsympathetic to a customers needs and change things on their terms and conditions as they please! After… Read Full Review

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★☆☆☆☆

“Used to be good. Don't care any more and outdated systems”

Written on: 14/02/2016 by Matthewsfj458 (1 review written)

I've been a Gradwell customer for coming up ten years. As they've grown they've completely lost their focus on customer service. Support tickets now take weeks to be answered. No use if you've an urgent service affecting issue, and this is usually why you contact support in the first place. You could try calling but you'll sit on hold for ages then be told to leave a voice mail which will be converted into a support ticket (and answered, if you're lucky, weeks later). I'm in the process of… Read Full Review

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★☆☆☆☆

“Amateurs - mail hosting and broadband”

Written on: 22/01/2016 by Marthaw1991 (1 review written)

Seriously, don't touch with a bargepole - this is such a competitive market and they offer a second rate service. We have broadband and mail hosting with them - the service regularly fails, they make changes without notifying you and the help desk do not follow up with you. Support is office hours and not 24/7 and limited at weekends. I will be moving my account very shortly… Read Full Review

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★★☆☆☆

“Gradwell Web Hosting Disappointment”

Written on: 04/01/2016 by MelodyVelez (1 review written)

I have been a Gradwell customer for their WEB HOSTING service since 2008. Until 2014, everything was fine, uptime was good, support was good in that they replied the same day and support staff was knowledgeable. In December 2014, my 8 web sites (all running with Wordpress) were shut down without any prior notice whatsoever. Upon inquiring, Gradwell claimed they used too much bandwidth owing to an attack on their servers. After this was rectified, I was advised to move to their new web hosting… Read Full Review

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★★★★☆

“local, good”

Written on: 09/11/2015 by xeHastings70 (1 review written)

I was actually looking around for different plans just to see what is out there but now after doing some research, I will stay with gradwell as their services are good enough for what I do. Their customer service is around when I need help. It makes sense to just stay rather than change just to change. I've been with them two years and to be fair, there seems to be a lot of these type companies out there and I don't know if any are any better than the other ones so since I don't have any… Read Full Review

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★☆☆☆☆

“AWFUL Customer Service”

Written on: 28/09/2015 by NathanaelBenson (1 review written)

Have had a problem with our usage quite for 3 weeks now. 2 support ticket open, I have to chase them as they never update you or call back even when you email/leave message/raise a ticket. I have read on other sites that customers alike are left without support for weeks. Worse Customer service. To put it bluntly when things go well, yes sure it is an OK company but if your business depends on it, go elsewhere. Not worth the hassle. Feels like it is a two man company and they clearly cannot… Read Full Review

Teamexperience's Comment

Written on: 30/09/2015

We're very sorry to hear that you have had a this experience. Will you please privately email your specific contact details to us. Our team will escalate this to the head of support right away. The Gradwell Team

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★★★★☆

“Excellent ”

Written on: 02/07/2015 by AliMorse27 (1 review written)

I have been a gradwell customer for 18 months and can happily say they have the best support I have experienced since moving to the UK… Read Full Review

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★★★★☆

“Decent”

Written on: 05/05/2015 by bvMcDonough444 (1 review written)

we have been with gradwell now for over a year and can say its been fairly decent. when buying the domain i wasnt hassled into buying a million other services from a overly eager sales team… Read Full Review

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★★★★☆

“Works”

Written on: 08/01/2015 by TOMSUNDSHOP (1 review written)

It is a phone service so it is hard to quantify but I signed up recently and everything was set up really quickly, which is what impressed me. Hence writing a review. I have not used the services very long yet so that is why only 4 out of 5 thus far. I am generally happy with what I've got and I do not have to deal with my old carrier who shall remain nameless… Read Full Review

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★☆☆☆☆

“Awful service, massive downtime and useless Tech service”

Written on: 28/11/2014 by MacKay153 (1 review written)

I was transferred to Gradwell from a company called "Solutions" who previously hosted my website and email. I have had nothing but trouble since this transfer. Issues include: 1)Letting my domain name renewal expire resulting in loss of my website until I raised a call, I could have lost my domain altogether. I did not even receive an apology. 2)Loss of email connectivity due to password resets. 3)Losing all previous "Solution" customers email altogether. Despite multiple contacts and… Read Full Review

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★☆☆☆☆

“Expensive, Unreliable and dreadful service Avoid!”

Written on: 06/11/2014 by Angelai259 (1 review written)

After being a VOIP user for close to 7 years we decided to get a more business focussed product for our expanding business. Setup was pretty easy and the tech guys are generally very helpful which is handy as i've needed to call them at least once a week for the last 12 months with various problems. Outages are frequent and random, Often at night time which causes huge issues as we work internationally. Support and billing is only open UK office hours and theres no out of hours… Read Full Review

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★★★★★

“Wings International Scout & Guide Camp - Voip IAX services”

Written on: 14/08/2014 by nenevall (1 review written)

Gradwell, an easy to deal with company that does exactly what you ask for with no hidden extras. We ordered 1 iax inbound trunk and 1 iax outbound uk pstn number for a international Scout & Guide camp being held in Windsor ... Frazer the person who dealt with our order was perfect, everything was done as asked and he even arranged to have the min 12 month contract term changed as we were only on site for a short term. (how many other companies would do that!) the VoIP services then needed… Read Full Review

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★★☆☆☆

“Bit disapointing”

Written on: 08/07/2014 by richardwoodall3659 (1 review written)

The main problem with Gradwell from my perspective is their habit of cutting you off without warning. If they have a problem at their end, or if the credit card mandate isn't sufficient to cover the cost of calls being made they cut you off without sending you an email to warn you of this. Its actually funny that this morning I received an email telling me they had cut me off and that calls were no longer being connected. After this they sent me an email warning you that my credit was low. I… Read Full Review

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★★★★★

“Awesome Setup and Support”

Written on: 27/06/2014 by DaveAccent (1 review written)

Cannot recommend these guys enough, special mention to Frazer Barnett who patiently talked me through the options and explained the set-up in plain English. Highly recommended… Read Full Review

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★☆☆☆☆

“VERY POOR!!!”

Written on: 27/06/2014 by Cahillgm207 (1 review written)

I enquired about moving a lot of domains (held with Gradwell for several years) to another registrar, without replying to my support ticket one of there guys release the domains! Thats not all, this was done between 5 and 5:30pm on a Sunday when support shuts up shop at 5:30pm!! Thanks Gradwell, awesome timing!! This along with a string or other errors, duplicate invoices and being billed twice for stuff has really annoyed me… I could go on but I have better things to do! All in all, very… Read Full Review

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★★★★★

“Excellent viop port”

Written on: 02/06/2014 by piggy_smalls (1 review written)

Frazer and the guys at Gradwell are responsive, take ownership of the process and make it easy which is surprising considering the low costs of the services. I'd recommend anyone considering voip to give these guys a shot… Read Full Review

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★★★★☆

“Gradwell has good support”

Written on: 30/05/2014 by Nathaniel1992 (1 review written)

I got my broadband from Gradwell in February, and had my broadband set up within two weeks from contacting them. All the equipment was self-provisioning (voip phone, router) so I didn't have to do anything except plug and play. Have had no reason to complain about anything, so I would rate it 4/5 (only because the broadband I am getting is not unlimited but it's very very fast)… Read Full Review

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