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Latest Reviews

★☆☆☆☆

“Dispatch and Delivery Lies”

Written on: 31/08/2014 by ThaddeusNeville (1 review written)

Bought a game on Tesco Direct for a friends birthday, was told it would take 2-5days to deliver. The next day i was sent an email saying it had been sucessfully dispatched and the delivery date was on the 4th day. Thought excellent it will be here before his birthday... Wrong. The delivery date came and went, no game, I called the helpline the day after the due date only to be told by a highly patronising woman that the website and email was false, and that the game had actually only been… Read Full Review

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★☆☆☆☆

“Poor online service”

Written on: 24/08/2014 by EdisonDem (0 reviews written)

I ordered a Hotpoint washing machine from Tesco online. I then got a call on the delivery date offering me a totally different washing by their supplier. I was told the one I ordered was not available. If that is the case why did they take my money and agree a delivery date then called me literally a few minutes before they were due to deliver offering a larger machine which I could tell would fit the space. The lady from the supplier who rang was aggressive and unhelpful. Will not order… Read Full Review

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★☆☆☆☆

“worst”

Written on: 22/08/2014 by Hannah27777 (1 review written)

delivery couldn't be any later. worst company. I contact them about my delivery date and they told me it's the e-mail's fault..saying that expected delivery date is actually the dispatch date… Read Full Review

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★★☆☆☆

“Next day delivery......never!”

Written on: 21/08/2014 by Smeeinnit (1 review written)

On three occasions now I have ordered 'click and collect next day delivery' to my local store....it has never been there the next day....always two or three days after order. POOR SHOW TESCO.....DONT PROMISE WHAT YOU CANT DELIVER!… Read Full Review

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Themumparty's Response to Smeeinnit's Review

Written on: 28/08/2014

Exactly my experince with them - Tesco F&F Click and Collect is a turkey company who cannot deliver what they promise. I have today totally wasted over 2 hours on another wild goose chase to pick up my "next day" delivered item from the store (ordered over 2 days ago) AND IT WAS NOT THERE AGAIN "oh but try again tomorrow" Yes I am really going to walk 2.5 miles again tomorrow .. of course not you can't trust them. FED UP WITH THIS USELESS AND LYING COMPANY.

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★★☆☆☆

“TESCO DIRECT & HUGHES DIRECT - NEVER AGAIN”

Written on: 10/08/2014 by Trump (1 review written)

I purchased a 50'' television from Tesco Direct online, or so I thought, but it was actually from one of their selling partners namely Hughes Direct, although it's Tesco that takes your money. The price, delivery and communication at the initial purchase was 1st class however, it all changed when the television turned out to be damaged. The damage to the screen was not caused during transit as the area was protected by polystyrene packing and the box had no damage consistent with the force… Read Full Review

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★☆☆☆☆

“Non-delivery of items and refund problems”

Written on: 09/08/2014

On 28th July I ordered a satnav and case for next day Click & Collect. I used the method as I was promised next day delivery at my local Tesco Express. I picked up a parcel there the next day, but when I got it home I discovered it was just the case. On return to the store I was told that there was no other parcel. The Manager tried to phone Tesco Direct but couldn't get through, so he called the courier and was told that they had not received the item from Tesco Direct. He suggested that I go… Read Full Review

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★☆☆☆☆

“incompetent full stop”

Written on: 02/08/2014 by dennis.mccallum.1253 (1 review written)

My first order was not delivered on the day specified. My second order is exactly the same, you can really rely on Tesco to get it wrong it seems. My recommendation is that they shut it all down and only when they can offer a reliable service start once again… Read Full Review

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★☆☆☆☆

“ORDERED ITEM AND NEVER EVER GOT IT”

Written on: 30/07/2014 by Delaneylq1957 (1 review written)

I ordered a piece of furniture and was told it would be delivered on a specific day between 7am and 1pm. They said someone must be there as they don't call first. I sat in an empty house with no electric from 7am until 4pm and nothing arrived. I called Tesco and they were indifferent and said oh sorry we didn't tell you. Like that's ok. They said someone will call me Monday morning with a time and date. All I got was a generic no reply text saying we will be in touch on Tuesday.Of course they… Read Full Review

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★☆☆☆☆

“DISAPPOINTING”

Written on: 26/07/2014

I Ordered an Xbox game for a birthday present. When I went to store to collect my order the game packaging was badly damaged. The assistant in store phoned to report this and ordered a replacement. No replacement was delivered when I returned to store and when I emailed a complaint it took over a week to receive a reply. I was refunded and ordered game elsewhere for same price as no customer service received from tesco… Read Full Review

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★☆☆☆☆

“What an awful website”

Written on: 25/07/2014 by Hooperuc87 (1 review written)

I cant believe how awful Tesco direct website is! Im pressing on options and nothings happening, its so fustrating. Funnily enogh at the moment it wont let me remove anything from my basket, and its slow - very slow grrrrrr!… Read Full Review

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★★☆☆☆

“Incompetent and time wasting!”

Written on: 17/07/2014 by Mamush (1 review written)

Having ordered two suitcases by express delivery, I was delighted the next day when the order arrived. One suitcase! Wrong size! Customer service at call centre very obliging. Correct items being brought the next day, wrong item collected. Next day parcel arrived wrong one again! When courier called to collect first wrong item he stated he could only take the one he had paperwork for. He would collect the other one the next day! What a complete waste of everyone's time and money. Have asked… Read Full Review

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★☆☆☆☆

“Appalling service”

Written on: 16/07/2014

Having previously had problems with ordering from Tesco Direct I decided to give it another try as the price for the hair straighteners was the same as ordering from Amazon and I could use my clubcard vouchers. Big mistake! I was promised delivery to my local store on Monday 14th July. They phoned on that day - computerised message - to say there was a 24 hour delay on the delivery. I heard nothing more so phoned them 16th July to discover that the item had been sent to Scotland by mistake… Read Full Review

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★★☆☆☆

“Order & delivery muddle over sofa still waiting to...”

Written on: 12/07/2014 by JackWhite1930 (1 review written)

After hassle trying to place an order for a sofa (Buckingham fabric large sofa) which was shown in stock on website but then was not in stock when trying to place order, a password given by Tesco which did not work and had to be revised, order then successfully placed, delivery date and time given but cancelled by phone call after waiting in. New delivery date this time successful but delivery men grumpy and would not wait for unpacking. When unpacked one of the three back seat rests was… Read Full Review

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★☆☆☆☆

“Poor customer satisfaction.”

Written on: 03/07/2014

I purchased an IPad mini in May 2012 for £399, and this May the blasted thing started going haywire, flashing all over the place, zooming in and out, changing pages and tabs, and in general absolutely crazy. After talks with Apple, via the Tesco helpdesk the pad was reset to factory settings, and for a short time worked well again. further talks with the Apple desk suggested I could have another pad from them at a discounted price, but I explained that under consumer regulation I was due some… Read Full Review

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★☆☆☆☆

“Worst Customer Service ever”

Written on: 29/06/2014 by ExTescoshopper (1 review written)

I purchased a Wii U for a present in store, the Tesco CSA ordered it, when i git home and checked the receipt, it was the wrong bundle,i tried to ring and amend the order, they do not amend orders after 1 hour which was after i arrived home, rang 4 times and was told a different lie each time, went back to the store and they tried to change the order and cancel it to be told the same thing,they were as shocked as i was when they rang Tesco Direct, i am still waiting on a refund as i will never… Read Full Review

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★☆☆☆☆

“Terrible delivery and response to feedback”

Written on: 28/06/2014 by adamr7747 (1 review written)

I bought a bed which was due to be delivered in 1-3 days. It finally arrived after three weeks (delivered by some seriously grumpy delivery men). This was after spending about three hours, in total, on the phone to Tesco and the delivery people. The item was cancelled and re-ordered on 3 occasions, twice without informing me. I kept on getting texts saying it would be delivered, then it never was. Tesco blamed the couriers. The couriers blamed Tesco. Nobody seemed capable of actually working… Read Full Review

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★☆☆☆☆

“Be careful what you buy from tesco partners online”

Written on: 24/06/2014 by Cameron330 (1 review written)

I purchased three duvet sets fron Tesco direct partner from Cleverbox.When I came to pay found couldn't collect from store and delivery was £3.99. When they arrived I decided to keep one and return the other 2 only to find I would have to pay return postage as not whole order being returned. I was quoted between £13 and £15 postage and as already paid delivery and items only £30 value an expensive lesson learned. The website does not make this at all clear when ordering, as I would never… Read Full Review

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★☆☆☆☆

“Wouldn't publish my review either!”

Written on: 23/06/2014 by rickwillis (8 reviews written)

Ha ha ha, for some reason Tesco direct wouldn't publish this on their website. Reason = Truth hurts! First and LAST time I ever use Tesco Direct Bought a £100 Keter plastic shed from Tesco Direct as it was the cheapest on the Net. It arrived badly damaged in transit. I rang Tesco to arrange a replacement. "Friday or Saturday" was the options I was given. Very good, I thought. "Saturday please" was my reply as there would be someone at home. Guess what, they came Friday. I had to re-arrange… Read Full Review

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★★★☆☆

“Tesco refused to publish my critique”

Written on: 23/06/2014 by Benton407 (1 review written)

We recently bought Tesco 4 burner gas BBQ and I left a good review for it but was honest about the delivery proces. Tesco deemed it unsuitable - is freedom of speech not something we enjoy in the UK?? Here is my review word for word: We were lucky to get this on sale and used some clubcard vouchers to get more off it. We had lots of problems with delivery - if you live in Northern Ireland then the date you choose for delivery does not apply. I took the day off and it did not arrive and I work… Read Full Review

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★★☆☆☆

“Beldray 16 metal pedestal fan from Tesco Direct partner”

Written on: 18/06/2014 by Cat1979 (1 review written)

Very noisy. I wanted to send it back but i was very surprise that i need to pay for return. Good lesson for me… Read Full Review

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