Tesco Direct/direct Reviews - www.tesco.com

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Latest Reviews

★☆☆☆☆

“Apparently 'in stock' but still awaiting arrival at store”

Written on: 09/07/2017 by 40Crowley (1 review written)

I ordered an Amazon Firestick and checked online to see that it was available. It was shown as 'In Stock' at my local Bognor Regis store, so I ordered and paid for it, assuming I would collect it within thirty minutes or so as it was shown as 'in stock'. Here I am, THIRTY HOURS later, a day after ordering, still awaiting the email staing it was awaiting collection from my local store. Should the situation remain the same in the morning, the order will be immediately cancelled and I shall go to… Read Full Review

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★★★☆☆

“Lack of communication”

Written on: 02/07/2017 by Ogle476 (1 review written)

I ordered a laptop to be delivered, next day to local store. Instructions were that a confirmation email would be sent upon dispatch - it was. Not to go to store until received further email and text message of delivery - neither received. Unable to use "track order" facility as several attempts kept showing error message/service unavailable. Upon phone customer services to query, turned out my order was indeed at my cal store awaiting collection it no contact to inform me of this!… Read Full Review

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★☆☆☆☆

“Poor customer care, BE WARNED.”

Written on: 27/06/2017 by Doyzer (1 review written)

Order item on the 15th June for delivery on the 21th. Received voicemail 8.58 on the 21th, Item has not arrived for dispatch. No update on the 21st or 22nd Contacted customer service on 23rd, they could not advise anything and will look into it. update in the afternoon... we are still looking into it.... Monday 26th updated to say item will be delivered next Saturday. customer service called Monday to say they are still looking into it.... with no delivery scheduled..... Called customer service… Read Full Review

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★★★★★

“fast delivery of 3 items”

Written on: 13/06/2017 by HaidenKelley (1 review written)

We ordered a larder fridge, a hob and a built in cooker, even though 2 of the items were showing as later dates they arrived within 2 days of ordering and one came before the one that said it was in stock and would be the next day, so in total we were expecting to have to wait over a week for the hob & cooker but all 3 came within 3 days so very happy. Really like that we get a text saying what time scale and day the delivery is going to be. Website easy to use and prices really good too for… Read Full Review

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★☆☆☆☆

“Delivery Chaos”

Written on: 08/06/2017 by Lisawalker15 (1 review written)

Ok so i ordered a tv on the 2nd June and select delivery date to ME for today 8th June. Good enough i got a confirmation email to say the order was placed, and it noted that i would receive another email once dispatched. Sitting yesterday i thought i would check the status and track my order, it hadnt been set to dispatched. Same again this morning when i checked. So i phoned Tesco and the woman told me that the date that i chose was the day that it is actually delivered to the courier service… Read Full Review

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★☆☆☆☆

“Total Clowns”

Written on: 05/06/2017 by eoFrazier70 (1 review written)

Terrible service Listing on Tesco's website said "in stock" Purchased item on 30th may.Conformation email sent to me saying item in stock and will be dispatched soon.The day of the first expected delivery date email received saying item out of stock.Tesco had also taken the money from my account 3 days earlier.I had to cancel order and spend 20 minutes on phone to get refund.Also still being advertised as in stock on Tesco Direct and 8 available on sellers (Sustuu) ebay shop!!!!???.A case for… Read Full Review

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★☆☆☆☆

“worst service do not use this company ”

Written on: 26/05/2017 by Layne136 (1 review written)

I ordered a sofa bed and a double bed from Tesco direct which comes from there third party.the sofa bed had extensive damage and the bed had dents all over the framework i called Tesco direct and they said nothing to do with them and was there third party that was at fault i never heard from Tesco again the third party Tesco comfy living called after i had sent images and email and said sorry about your experience and as its a bank holiday wont collect till Tuesday and hung up the phone.The… Read Full Review

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★☆☆☆☆

“SHOP ELSEWHERE!”

Written on: 29/04/2017 by pudseykid (9 reviews written)

You would think given the name and brand that shopping direct would be a really easy experience. Ordering and paying was. After that-money taken ALL DOWNHILL. in my case T D used a company called "Product Care" for its delivery to me. the time was confirmed in a text giving the 2 hour window, so we knew to be in...all good! once we were "in the time window" Product Care rang and told us that the delivery wasn't happening as they didn't have the appliance to deliver. I rang rang T D to ask about… Read Full Review

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★☆☆☆☆

“Useless”

Written on: 14/12/2016 by peeveeeee (1 review written)

Ordered a sandpit to collect from store...never arrived. Phoned them up...they read out the exact same tracking order details that I could see on the website and said they couldn't find the number for the warehouse. Never using them again and strongly urge everyone to avoid… Read Full Review

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★☆☆☆☆

“Stupid ”

Written on: 30/11/2016 by DemarcusMcLeod151 (1 review written)

So ordered my present for my mum from tesco direct due to Black Friday sale it arrived at Hayes and 10:53pm the night before I get a email saying we have refunded you as you have refused the order I have not refused anything and who the hell have you spoken to exactly tesco direct is poo taken day off work and now have to spend more to make up for tesco mistake!!!!… Read Full Review

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★☆☆☆☆

“Unreliable! Wouldn’t recommend.”

Written on: 13/11/2016 by Sadier1956 (1 review written)

I ordered an inflatable mattress on Friday morning because I was having some friends over. Choose the click and collect service– next day delivery .It’s Sunday evening, and the mattress is still not ‘’ready to collect’’ and my guests had to spend the night somewhere else… Read Full Review

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★☆☆☆☆

“Absolute rubbish”

Written on: 01/11/2016 by paul11111 (1 review written)

Goods not received having contacted Tesco to be informed that the ordered good were delivered to the store as I requested but to the back door where no one answered so the delivery driver left a card!! This is a large store in Hereford with no one to answer the door!! Why didn't the delivery driver go to the main entrance? Tesco need to employ more intelligent people. This was a present for a child who will now be disappointed. NEVER USE THEM AGAIN… Read Full Review

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★☆☆☆☆

“Worst customer service i have ever received”

Written on: 29/09/2016 by senren (1 review written)

I ordered a 43" TV from Tesco Direct on 27 August and received a dispatch update email from Tesco Direct on 29 August informing me that the item would be delivered on 30 August. The dispatch update which came via email included my address (correctly inputed). However, Tesco Direct gave the wrong address to their delivery company so that while I took the day off work to sit and wait for delivery - it of course didn't arrive. This happened 3 times where the delivery company would send a text… Read Full Review

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★☆☆☆☆

“Item ordered 3 days ago and stili not dispatched ”

Written on: 29/09/2016 by piosy (2 reviews written)

Delivery details Click+Collect Tuesday 27 September 2016 today is 29/09 and Item not dispatched, no response to my 20 emails… Read Full Review

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★☆☆☆☆

“NEVER AGAIN THEY STEEL YOUR MONEY”

Written on: 08/08/2016 by Dennisbambrick (1 review written)

I will never buy from tesco direct again first thing you get told next day delivery and then it comes 3 days later. Then they take payment twice for the same item then take forever to help you resolve the issue 2 days now and they still haven't even sent a fax or email to my bank so they can release my funds. Can back they try telling you they have already done it so contact bank and bank say no they haven't basically they just want to steel your money and hope you don't notice. When you do… Read Full Review

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★☆☆☆☆

“NO JELLY BABIES AT FOOD TASTING AT TESCO MEADOWS...”

Written on: 02/06/2016 by whyunluckey (1 review written)

I am absolutely furious with the food testing area at the Tesco Meadows in Sandhurst. DON'T JUST IGNORE THIS COMPLAINT! I have been doing food tasting for 8 years and I have never been disappointed in those years. Having jelly babies for tasting will help more customers buy the product. Now I just have the boring bread sticks and raisins. Why don't you do jelly babies at your food tasting any more? If you don't bring them back soon, I swear I will never do food tasting again!… Read Full Review

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★☆☆☆☆

“Return. Faulty goods ”

Written on: 09/04/2016 by 374Neville (1 review written)

Bought meaco dehumidifier. after few days kept switching off reported it thhey came & collected it asked for a refund only had it for 2 week because. technician said it was working ok they deducted £50 pound out of refund already got one that works perfectly fine so I. knew this was faulty completely disguted will never buy from them again… Read Full Review

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★☆☆☆☆

“Do not use, do not deliver goods on time”

Written on: 05/03/2016 by 158Bender (1 review written)

Incredible in this e commerce age to find that a large company such as tesco delivering exceptionally bad customer service and being unable to meet the stated timescales. The could not even manage to deliver in the correct week let alone the correct day, not returning calls talking over you. In fact it is so bad I am now laughing. Please do yourself a very big favour and give them a miss… Read Full Review

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★☆☆☆☆

“totally useless”

Written on: 01/03/2016 by Frayja (1 review written)

made an order on the 22 Feb for a vacuum cleaner got e mail to say delivery on 29th Feb waited in all day no delivery phones Tesco direct then get an e mail from Box telling me it on a back order and cant be dispatched till the 23 March have just mailed them to cancel the order what a shambles why tell me its coming on the 29th of Feb then no contact till I contact then they would have known it was not available when I ordered it Quick to take the money for it, better be as quick to make… Read Full Review

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★☆☆☆☆

“0 Star for Tesco Direct. 1 star is more for terrible...”

Written on: 11/02/2016 by Amiyahm390 (1 review written)

I have ordered Braun Hair Dryer on tesco direct. Paid extra for delivery next day. When I got it I have found that it was faulty. When reported to tesco direct customer care they suggested some other hair dryer and asked me to call again to process the request. Gave me a lot of wrong information. Gave me time to call and name to speak with associate however when called at the given time another associate said he can not process it and I will have to wait for another day. Absolutely rubbish… Read Full Review

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