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Latest Reviews

★☆☆☆☆

“0 Star for Tesco Direct. 1 star is more for terrible...”

Written on: 11/02/2016 by Amiyahm390 (1 review written)

I have ordered Braun Hair Dryer on tesco direct. Paid extra for delivery next day. When I got it I have found that it was faulty. When reported to tesco direct customer care they suggested some other hair dryer and asked me to call again to process the request. Gave me a lot of wrong information. Gave me time to call and name to speak with associate however when called at the given time another associate said he can not process it and I will have to wait for another day. Absolutely rubbish… Read Full Review

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★☆☆☆☆

“Incompetence and cover ups”

Written on: 27/01/2016 by JakeJ (1 review written)

Basically we ordered a dishwasher and it was a disaster from there, they didn't deliver twice, 10 separate members of staff couldn't change a phone number on our account, they never contacted us, The dishwasher didn't work, several "managers" repeatedly lied to me they were incapable of collecting the faulty dishwasher in the end they agreed for me to take a brand new dishwasher to the tip! I'm currently in discussions with the head office after every manager has fought to prevent me taking the… Read Full Review

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★☆☆☆☆

“My Tesco poor product review never posted...”

Written on: 17/12/2015 by JovaniBrown135 (1 review written)

I purchased a laptop from Tesco direct. After a week I was less than impressed with the product and left a 1 star completely factual review. Needless to say it was never posted. How can you trust Tesco reviews if only the positive ones get posted... Appears to be a miss-leading sales tool… Read Full Review

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★☆☆☆☆

“Clueless tesco direct”

Written on: 09/12/2015 by Scarlett1062 (1 review written)

Ordered iPad after 2trips to collection point 4 calls to customercrapservice as should be called ,lied to no one accountable for anything messed about for days then had to accept refund which takes 5days to clear will never use again.reading other reviews seems common thread is how poor unprofessional customercrapservice is but tesco don't seem bothered about improving it so would strongly recommend not using them spend your money elsewhere… Read Full Review

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★☆☆☆☆

“Online grocery”

Written on: 06/12/2015

I am disgusted with Tesco online shopping,I've used Tesco for years. Last week I did my shop online as usual,I had an urgent hospital appointment that day & to no fault of my own I badly got stuck in traffic when my shopping was delivered,I was only 15 minutes away & the driver said he would come back,which he did not,when I ring tesco they said my order was cancelled!!..if I did not ring I wouldn't of known this as no one contacted me.i explained what happened & got a rude manager on the… Read Full Review

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★☆☆☆☆

“WARRANTY ISSUES”

Written on: 30/11/2015 by tonydh (2 reviews written)

Bought Panasonic microwave from tesco direct. stopped working after 20 months. panasonic not interested. tesco impossible to contact. massive phone answering delay. will never buy panasonic again or use tesco direct… Read Full Review

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★☆☆☆☆

“Totally unacceptable customer service”

Written on: 25/11/2015 by KJAVW (3 reviews written)

My 77yr old mother went to the Tesco Direct stand instore & a member of staff put an order on for her for her chosen item. She was told it would be a three day delivery so she continued with the order. When she left the store she looked at the details on the receipt and it said 5-7 days for delivery & having ordered something for delivery myself the week before, I know these extended delivery dates have been going on for at least 3 weeks now so why aren't the staff giving out correct info? If… Read Full Review

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Kjavw's Response to KJAVW's Review

Written on: 26/11/2015

Update:- despite several emails from Tesco saying they would ring me to discuss the situation and asking for suitable times, which were given i.e. anytime between 9am and 12 noon or during daylight, they have failed to contact me. I rang the customer service dept again to now be told that the order was now showing as awaiting release which means it hasn't even left them yet - that's not what they said on Tuesday when I rang - more lies! It would appear that I am not the only one in this position and Tesco Direct are still taking orders under what I consider to be false pretences.

Tesco - if you can't fullfill promised delivery dates then stop taking orders with false promises of delivery until you can and at least admit there is an issue instead of ignoring customers.

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★☆☆☆☆

“Joke, nothing else”

Written on: 22/11/2015 by Bramko (1 review written)

On a website it says due unexpected demand..... That demand has been unexpected for over three weeks. So it's definitely not unexpected anymore. Just nothing has been done about it. Waiting 10 days now for a next day delivery… Read Full Review

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★☆☆☆☆

“Don't bother ordering from them”

Written on: 21/11/2015 by DenisseBullock (1 review written)

I made a click & collect order with Tesco on the 8th of November. The website stated unlike the normal 1 day delivery you need to expect 5-7 days for delivery. I wasn't happy but accepted it. As soon as I made the order the email said my order will be available to collect on the 16th of November - in my book that is 8 days! By the 16th I haven't even got a dispatch email! Complained to them they said they are sorry - that doesn't cut it for me!!! They managed to dispatch it on the 18th and now… Read Full Review

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★☆☆☆☆

“15 days since ordering what a joke”

Written on: 20/11/2015 by sallysaile (1 review written)

Ordered item 5th Nov for a 7th Nov delivery. Rec'd email saying they had back orders. Phoned them on monday 16th was told ready for dispatch. item still not showing as sent. no wonder this company is losing money treating customers like this… Read Full Review

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★☆☆☆☆

“Item not received”

Written on: 20/11/2015 by Tierneyvy70 (1 review written)

Customer Service helpful and say all the "right things" but item is still in the warehouse and should have been received yesterday! Whats going on Tesco… Read Full Review

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★☆☆☆☆

“Avoid if you want your items before Christmas! ”

Written on: 17/11/2015 by ANOther21 (1 review written)

As previous reviewers have stated be careful. I ordered a few items from Tesco direct and it's been 10 days and one item out of 5 is ready! I know they stated 5-7 day wait times but now I have no idea if the rest of my items are going to arrive. According to the tracker the other items in my order has been sitting in a warehouse for over a week now! I tried calling but was just told it's on its way which I told them is contrary to what the tracker says. They said just wait till the end of the… Read Full Review

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★☆☆☆☆

“Don't bother ordering ! ”

Written on: 17/11/2015 by Chrissie10101 (1 review written)

Ordered an electric blanket 2 weeks ago on click & collect it was due to arrive in store on fri Nov 6th for us to pick up but the item was not there , after 3 trips to the store and having sent 4 e mails and ringing customer services we were still none the wiser as to where the item was and Tesco direct had no idea , the tracking service placed the item as still in transit and in the Middleton depot so they insisted that is where it was , today November 17th ive again phoned and spoken to… Read Full Review

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★☆☆☆☆

“Tesco Direct Nightmare”

Written on: 13/11/2015 by Fallon345 (1 review written)

Avoid Tesco direct like the plague. Never come across a more incompetent business. Order went wrong to start. Wanted to return an item to Click and Collect at my nearest Tesco's and didn't know I had to be a mind reader and take a copy of the email they sent me with me as proof. According to the Snotty assistant is tells to do so on the website. OH NO IT DOES NOT. Liars too it seems. Finally got a refund by forcing her to phone customers services. Not a smile of welcome or a 'can I help you'… Read Full Review

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★☆☆☆☆

“Nightmare ”

Written on: 12/11/2015 by AshtynAnderson236 (1 review written)

I have now tried Tesco 3 times for my food shop, each time items missing or sell by date has about 1 day left. Also ordered a chair, told me delays due to Xmas, chair sat in depot for over a week, now they have lost it, how can a big company like this not be prepared for the Xmas rush. I can understand why they are loosing business, when will they learn, if you are going to offer a service make sure everything is in place, so so disappointed, wont use again. … Read Full Review

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★☆☆☆☆

“WORST SERVICE EVER”

Written on: 10/11/2015

Well ordered a desk for my son on the 8th october with a delivery date between the 22nd and the 26th.Rang to see if they could narrow it down a bit as i didnt want to be sitting in for 4 days and was told courier would be in touch shortly.3 phonecalls to The Plasma Centre one of tescos partners who the desk was coming from only to be told they were having warehouse problems as they were moving buildings or something like that and they would definately be in touch .Sent tesco direct emails and… Read Full Review

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★☆☆☆☆

“Awful!! Never Use Again!”

Written on: 04/11/2015 by GabrielBrewer448 (1 review written)

I had Order a laptop that should have been ready for Click & Collect the next day after 3pm. I phoned up to see if it was ready as I hadn't had my email confirming and they told me that they were experiencing delays and apologised told me it should be ready in 2 Days. Got my email in telling me it was dispatched and should be there to collect after 3pm tomorrow. phone up to see if it could be collected any earlier and was told that it hasn't been dispatched and they had none left in stock… Read Full Review

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★☆☆☆☆

“Don't Waste Your Time!!”

Written on: 02/11/2015

I ordered my items on Sunday and got an e-mail to say they would be ready after 3pm on Wednesday. On arriving to the store they had no record of my delivery and said it must be lost or delayed. Great communication to your customers Tesco! They suggested to leave it a few more days!!! What!!! They also told me to ring the "helpline" which i rang no less than 5 times to be told they couldn't reach anyone in the store and couldn't help me further. It is now Saturday and still no order. The… Read Full Review

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★☆☆☆☆

“14000 delays in Tesco's warehouse!!”

Written on: 01/11/2015 by Hughes343 (1 review written)

Waited in for yet another day for a microwave oven to be delivered.... Over 8 days late now. Spoke to Tesco Customer service and the manager said that there was over 14,000 delayed orders in their warehouse! She said that she was also waiting for an order from Tescos that hadn't arrived! Something is going very badly wrong with this firm. Order from Argos or John Lewis instead to avoid days of hassle!!… Read Full Review

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★☆☆☆☆

“avoid avoid avoifd”

Written on: 23/10/2015 by LylaProctor (1 review written)

ordered a present for my son's birthday. Two days after I was emailed saying the order had been dispatched and ready to be collected after 3pm that day but when I went to pick it up from my local Tesco store, I was told the order had been lost in transit. As a result, I had to explain to my disappointed son why he was not going to receive what I had promised him. I wish I had listen to friends of mine who had told me to never use Tesco Direct and it's very unreliable, unprofessional and… Read Full Review

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