Tesco Direct - www.tesco.com/direct Reviews
Latest Reviews
★☆☆☆☆
“Tesco direct 2 orders, 6 months apart and probs with...”
Written on: 21/05/2013 by Nimueeblue1
The first order was a very large one for nearly £2,000 as it contained items for the up coming arrival of our baby (nursery furniture, baby bedding, bouncy seat, bottle sets, moses basket etc.). Some of the items arrived on time, however a large part never arrived and after contacting Tesco Direct about 11 times on the phone over the period of a couple of weeks (being heavily pregnant and getting more and more anxious as to whether the items would arrive first or the baby!) we finally... (read more)
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★☆☆☆☆
“Misleading their customers”
Written on: 18/05/2013 by Irmgard (2 reviews written)
I ordered a dwarf quince from the Tesco Direct Website in October 2013 which was to be delivered by the 4 th February 2013 by Thomson & Morgan. When the dilivery was not made I tried to resolve the issue with Thompson and Morgan who have been refusing to do anything. I therefore contacted Tesco as I had paid not Thompson and Morgan, thinking that as a reputable company they would resolve the issue in no time. I guess I shoud have known better! Tesco replied to mt email very quickly but only... (read more)
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★☆☆☆☆
“present for grandsons birthday”
Written on: 15/05/2013 by watton (1 review written)
I ordered a toy for my grandsons birthday by express delivery which cost me a extra 5.95 what a joke. when I contacted customer service they told me it had got lost in the system they did not seem to care. after a third phone call to tesco direct a lady who would not give me her name agreed to send me another one on the 16/5/2013 which is on my grandsons birthday lets see if that happens.if it is not resolved i will be informing trading standards. hate companies who think they can fob you... (read more)
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★☆☆☆☆
“Missing table & chairs”
Written on: 14/05/2013 by Dublin12
Placed a order 5.4.13 and still waiting, date is now 14.5.13, no contact at all from tesco, I have sent queries, but all tesco keep saying is the supplier is sorry for the delay, and someone from customer services is going to contact me, some hope of that. Checked the website this morning, item still been sold and guess what the price has increased - no surprise there I hear you say, will I be using tesco direct again, probably not. (read more)
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★☆☆☆☆
“Not everything is quite what it appears.”
Written on: 28/04/2013
Where to start with my modern Experience of Tesco and Tesco Direct. After moving into central Edinburgh, I find that the stores no longer stock entertainment items and have staff who are unable to perform the simplest of tasks. This caused me to turn to Tesco Direct, the convenient way to buy these same products and even ear clubcard points! I ordered a 3DS game last Tuesday, used my clubcard vouchers and was given an estimated delivery date of Saturday, sounds great so far. Friday came and... (read more)
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★☆☆☆☆
“Will I ever get my order”
Written on: 28/04/2013
Ordered something on a Monday and it had a delivery date of Friday. Fairly lengthy anyway, but I thought nothing of it. Got to Friday and it hadn't been delivered. Contacted them and they fobbed a claim that their end - it was only showing for dispatch on Friday even though it had been in stock all week. Looked again on the Sunday to see that it had still not been dispatched. What is the point of ordering things if they don't send them out? Tesco, you're rubbish (read more)
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★☆☆☆☆
“avoid”
Written on: 25/04/2013
I received a £20 voucher off a sat nav when I purchased petrol recently. I do not normally use Tesco but I was pleased with such a huge saving thought I would order through Tesco Direct. Everything went through ok and I received an email stating my purchase could be collected 26 hours or so later locally. Around two hours later, I received a further email stating that there was a problem with my order and that I could expect a refund back to my account within 3 to 5 working days! So no sat... (read more)
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★☆☆☆☆
“all you seem to do is wait and wait ”
Written on: 24/04/2013
i tried in store to buy a tablet not in stock i was told to click and send order on line i have a a cash card and would have liked to pay cash, cant be done they cant check other stores for me and i was told to try argos ,,,,, after asking a friend to order for me and pay on her card i thought all was well got confirmation tablet would be delivered so traveled over to my friends sat there for four hours with kids to get another text while there order has been delayed why confirm if not... (read more)
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★☆☆☆☆
“Ordered a steering wheel for a pc and estimated...”
Written on: 19/04/2013
Ordered a steering wheel for a pc and estimated delivery was 18th April and ordered on 15th april. Phoned 17th as no movement on account and nog being delivered for another 2 days. Rah rah rah. I wanted it earlier as have to go back to work next week as off in holiday. So bloody angry wish I never orders from here (read more)
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★☆☆☆☆
“Should be called Tesco Lottery”
Written on: 18/04/2013
I ordered a book from Tesco Direct on pre-order. The order went through OK, I did not receive a confirmation email but it showed up in my account and my credit card had been charged. A couple of days later I checked my Tesco account and it was marked as "Cancelled". I contacted Tesco Direct - they said it was "stock problems" and that too many people had ordered the book. However they are still advertising the same book online and still accepting orders for it. It seems to be hit and... (read more)
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Showing 1 - 10 of 343 Reviews
★★★★★
“awesome,amazing and fabulous”
Written on: 17/04/2013 by jeffginge76
We've got a new Tesco express open close to where I live its the best thing since sliced bread the staff the store are awesome. (read more)
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★★★★☆
“All I see is hate”
Written on: 11/04/2013
I don't understand all the hate Tesco Direct gets, I order from the site quite often and I've never once had an issue with Tesco themselves. Before you finalize your purchase(s) it clearly states an ESTIMATED delivery date and will even give you a warning if some products in the basket will require more time. It then gives you the option to either keep your order together or split it in order to get some items quicker. Clearly the people writing these reviews don't bother taking the time to... (read more)
Visit tesco.comAlwyne's Comment
Written on: 16/04/2013
I was given a delivery date of 17th of april 2013 after ordering and paying for my goods on the 11 feb However i was called this morning and said they had only received the order this morning, and it will be another week. Clearly this reviewer has not dealt with tesco and is probably an employee of tesco. this television I bought was a gift to my daughter and i am not happy. If they had said i will not be delivered for two weeks i would have bought else where and if i can get another one elswhere now i will do so, this is my first and last order with tesco and my last. so now do you understand
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Iolrickx's Comment
Written on: 16/04/2013
So because I'm not complaining about them it means I work for them? Yeah that's a pretty stupid thing to say now isn't it?
I order from Direct nearly every single week and so far all my orders have arrived on the date stated so there's no reason for me to complain.
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Cazspence's Comment
Written on: 01/05/2013
I've ordered several things from tesco direct including laptops, iPads and games all collect from store and every single item has either arrived a day early or on the day as stated. And no I don't work for them either. Currently waitin for an iPad mini due to be ready for collection tommorrow after 4, so far had 3 emails confirming despatch, tracking details etc its well on its way up here now and also looking to be ready early.
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Alwyne's Comment
Written on: 01/05/2013
my daughter did receive my television on the 24th of march which was over two weeks after ordering an 7 days after my first delivery date. The television I ordered was a gift for my daughter and i did want it to be a suprise as she live about 180 miles away from me. however it did get there in the end and with some appologies from tesco direct saying it was an error in their system and did give up to date texts and calls on the delivery.
I think i would think twice about ordering with them again as the price difference was only twenty pounds in my case, but it did spoil the suprise for my daughter and her son. but if i was not to worried about delivery is another story. this is my true story and as candid as i can be. alwyne
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★☆☆☆☆
“Disappointing! Don't bother ”
Written on: 02/04/2013
I have ordered goods from tesco direct twice. Not ONCE has the stuff actually got to my place. Both times they have sent it back as they said I was not available. I am pretty sure I was at home, but I had no bell ringing and no phone calls. There is no way I am going to use Tesco direct again. (read more)
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★☆☆☆☆
“Items never turned up - Tesco Direct not interested”
Written on: 21/03/2013 by MR24 (2 reviews written)
Purchased champagne glasses through Tesco Direct. Received an email a few days later to say they were dispatched from a third party - MyDeco - with a delivery due within 5 days. They didn't turn up after a week so I phoned MyDeco directly. MyDeco were very sympathetic and phoned the Supplier to arrange for replacement glasses to be couriered on a Next Day Delivery as I desperately needed them for a wedding present 2 days later. The following day, MyDeco contacted me again to apologise as... (read more)
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★☆☆☆☆
“Still waiting for next day delivery...”
Written on: 16/03/2013
Ordered a few things for a birthday present for my nephew the next day, paid the next day delivery well before the 3pm cut-off. Got nothing, no delivery, email, phone whatever. After many calls still waiting for items 5 days later, would cancel but might take 6 months to get my money back. (read more)
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★☆☆☆☆
“ni no kuni”
Written on: 15/03/2013
ordered ni no kuni game whilst it said was in stock on the website, took them forever to dispatch only just recieved a notice to say that it had dispatched a whole week after order. it's now 4 days late after estimated arrival time and still waiting. did phone previously to see if it was on its way but the guy on the phone wasn't very helpful, friendly enough tho.. (read more)
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★☆☆☆☆
“Absolute rubbish”
Written on: 14/03/2013
Let us down twice, called to collect to be told my sons birthday present was lost. This happened 2 days in a row! We Called to complain and told to email as couldn't deal with any issues as system was down. Avoid this service at all costs it is a waste of time and the customer service is awful. (read more)
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★☆☆☆☆
“12 weeks to get an invoice for my goods!!!”
Written on: 13/03/2013
I have ordered my wine for my companies customers from Tesco's every Christmas this year I ordered it on 13th Dec 2012 and have on several occasions asked for the VAT invoice for my order they today are still saying theirs a 12 week wait for invoices as its coming from India, I can only presume they must be walking to England with it, this is appalling (read more)
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★☆☆☆☆
“horrible online shopping experience”
Written on: 12/03/2013
an absolute waste of time do yourself a favor and shop somewhere else - its really not worth the HASSLE (read more)
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★☆☆☆☆
“DO NOT BUY FROM THEM”
Written on: 08/03/2013
I got a soup maker for Christmas which developed a fault within the first few weeks. I contacted Tesco Direct where my son purchased it they gave me some c and bull story about "It's not sold by us but by another company on our web site". I tried to contact the company who eventually told me I had to go back to the place it was purchased. I told this to TESCO who have ignored all my emails. WARNING DO NOT BUY FROM TESCO DIRECT (read more)
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Showing 11 - 20 of 343 Reviews
★☆☆☆☆
“Terrible Service! Never Use!”
Written on: 01/03/2013
I ordered a dishwasher and payed for recycling and installing the new one, however when they arrived they said that they couldn't do that and left. Now we are stuck with two dishwashers as Tesco say they cannot do anything and have said sorry. That does not make it okay, even a refund isn't good because we still have no working dishwasher. Do not use Tesco Direct unless you want to lose money and time. Oh and what did I like about the service? Nothing, not even the music on the helpline... (read more)
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★★★★☆
“Click and collect”
Written on: 21/02/2013
I bought some bedding and selected click and collect from my local store. The guidance said that I would be notified when the items were ready to collect but I was given an estimated collection date. As I did not get a collection confirmation email I sent an email to customer services and waited for a reply. The next morning I decided to go to my local store anyway. My items were there and that lunchtime I got a call from customer services - so the Tesco direct processes need a bit of... (read more)
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★☆☆☆☆
“Dont Order From Tesco Direct - Disgusting Service!!!”
Written on: 19/02/2013
Waited 4 weeks in total for a replacement TV to be sent which never materialised. the one i ordered was faulty and ended up having to send back for refund. operators telling me different stories everytime i rang up, and couldnt get a copy of the invoice out of anyone. i didnt appreciate the attitude of every operator i spoke to. no one wanted to help. the service i recieved was appalling. i shant be ordering anything again, and my weekley grocery shop will now be done at Morrisons!... (read more)
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★☆☆☆☆
“Do not use them!”
Written on: 18/02/2013
I have now just come off my 3rd phone call with Tesco, who have now told me something different again. I placed an order on the 2nd December and am still yet to receive the goods that I have ordered. First I was told the good were lost in transit and they would re-dispatch, they were not going to call me to tell me it was just lucky I called them. Then I was advised that the person had done this incorrectly and the goods were not dispatched, his colleague advised that they would guarantee... (read more)
Visit tesco.comCazspence's Comment
Written on: 01/05/2013
They don't use Royal Mail he lied, they use yodel.
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★☆☆☆☆
“Don't try to return anything you will be stiched up!!”
Written on: 17/02/2013
Ordered 3 games on a 3 4 2 deal, one of which wasn't compatible with the console, rang to return expecting to be able to exchange for an item in the 3 4 2 deal oh no was told to either keep it or retutn it and be credited back £0.00!! Annoyed doesn't come close at this point. (read more)
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★☆☆☆☆
“Tesco and Yodel Partnership a farce”
Written on: 17/02/2013
The Shoddy service we have recieved from Tesco and thier courier is beyond a joke they have been useless from the moment we ordered and they have yet to deliver over a week later than promised . I will never use Tesco direct again and would advise anyone thinking of buying from them to save themselves the trouble and go elsewhere . (read more)
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★☆☆☆☆
“NO delivery ”
Written on: 17/02/2013
I'm completely ticked off with this. My brother ordered a Xmas present for my daughter and the expected delivery date is almost 1 week ago. I can't get details from Hermes, because their website gives minimal info. I can't ring or email them because they say don't bother; I can't talk to a human at Tesco because their system hangs up on you! NEVER AGAIN with Tesco!! (read more)
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★☆☆☆☆
“THE WORST AFTERSALES SERVICE I HAVE EVER RECEIVED”
Written on: 16/02/2013
If only I'd read the review's 1st! My order did not arrive and was never received by the courier so it was never going to be delivered. It took 2 weeks, 3 emails and at least 10 phone calls to arrange a refund for £175.00. I was promised a £20 compensation payment which was also never received. I had to threaten to walk out of a Tesco store with goods to the value of the refund I was owed before someone actually took action. Do NOT use Tesco Direct - the aftersales customer service is... (read more)
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★★★★☆
“FANTASTIC”
Written on: 16/02/2013
i loved it, i ordered the new i pad and got it the next day just in time for my mums birthday.Thanks so much Tesco direct what would i do with out you.I have ordered loads of things from Tesco direct and it has been great, the only bad thing about it is that when you order things Tesco doesn't tell you that it is defiantly going to happen [if that makes sense]. (read more)
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★☆☆☆☆
“By far the worst online home entertainment retailer around”
Written on: 12/02/2013
Title says it all really...items constantly addressed to the wrong recipient/returned to Tesco without any evidence of delivery attempts made. Customer service is almost non-existent as well. I thought the old Tesco Entertainment was bad, but this new incarnation makes that one look first class! (read more)
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Showing 21 - 30 of 343 Reviews
★☆☆☆☆
“A joke of a service”
Written on: 02/02/2013 by margowicz (1 review written)
I ordered several items from direct mainly kitchen items placed order as you do got Warning! Cannot update giftlist item [Tesco knife sharpener]: It has been removed from the giftlist the first so placed the order again got Warning! Cannot update giftlist item [Tesco 4 piece Stainless Steel Pan Set]: It has been removed from the giftlist the second time thought I wouldn't be charged as need money in later for my insurance but no they charged both times now I got 80+ pound tied up with this... (read more)
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★☆☆☆☆
“A table 'lost in transit' !?!?”
Written on: 28/01/2013 by Sianika (6 reviews written)
....SO, ordered a small table, paid the money and waited. A few weeks later the delivery date came and went.I heard nothing from them, so contacted customer services...to be told, after their investigation...the table had been 'lost in transit/couldn't be found' and they had cancelled the order. Firstly they had not contacted me to even let me know it had been lost or that they had cancelled the order, secondly they did not offer me another one to be sent out, thirdly, what an odd... (read more)
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★★★★☆
“Handy, reliable, simple process”
Written on: 23/01/2013 by Rasen1993 (1 review written)
Have used Tesco Direct on several occasions now, and so far not had any issues. Ordering is easy, from the Tesco Direct website, with free collection from my local store. Which means I can collect my items, while doing my weekly shop. My latest order placed at 1330 yesterday and delivered to store before lunch today (read more)
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★☆☆☆☆
“Samsung TV”
Written on: 22/01/2013
Ordered TV from store 2 weeks ago, did not come on delivery day!!! Paid extra 7.00 pounds for delivery but was a waste of money and a cobblers thumb. When i phoned up the woman was very un pleasent and rude to me. I like my TV but has not even come yet so i am waiting paitently. Will not be ordering from Tesco again. (read more)
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★☆☆☆☆
“Archos tablet”
Written on: 22/01/2013
Bought 2 archos tablet dec. paid and had cofirmations of purchased. to be collected in 2 days times. After 4 hours tesco cancelled my purchased!! ,could not give me an explanations why?? They said maybe out of stock but a friend of mine bought an hour after me still got his order. The following day ,back on they site for a higher price but wouldnt give it to me to the price i paid originall that was on deal! Phoned them to enquire, i asked for the manager and he told me he was the manager... (read more)
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★☆☆☆☆
“tesco cancelled my order”
Written on: 18/01/2013
Its a disgrace tesco cancelled my order that i placed on 26/12/2012 in the christmas sale for a beko washing machine i paid for the item 149.00 pound and asked for the delivery date to be 15 jan 2013 only to be emailed on the 8th jan telling me the order was cancelled i then seen the item was re advertised for 249.00 what a joke tesco that is the last time i will buy anthing from you as you dont seem to care about your customers (EVERY LITTLE HELPS) ha ha what a joke! (read more)
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★☆☆☆☆
“Shocking, disgraceful, AVOID!”
Written on: 11/01/2013
Ordered iPad in October collect at store. It arrived at the store with no details. They could not give it to me as my details had been omitted. I eventually got several items of proof and was allowed to collect. I have since the 18th of October been trying to get an official receipt. Unanswered web requests from (laugh) customer services. Several telephone calls promising me an an official receipt.............3 months later still none. The girl who set up my 'Direct' account did not... (read more)
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★☆☆☆☆
“VERY DISAPPOINTING! WARNING! DO NOT BUY FROM TESCO...”
Written on: 08/01/2013
Ordered three items and was emailed saying they would all arrive exactly a week later. Ok, that's fine, in fact thats good, keeping me informed and updated really soon after ordering. That's the last good bit of this review though I'm sorry to say. One item turned up early "thats fine" I hear you cry! Yes, it would be fine, IF it had been delivered to my house. It wasn't. It was instead delivered to a house that not only isn't a direct neighbour of mine, but to a completely different road to... (read more)
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★☆☆☆☆
“shambles”
Written on: 03/01/2013 by bjlhough (1 review written)
Bought a bike online for my daughters birthday. Arrived and it had a broken mud guard. Phoned to get another delivered to me or the store, Tesco direct could not deliver to store until after I returned the bike to the store, so to save time I arranged to get one delivered to the house and the broken one picked up. Stupid deliver timeslot of 7 till 7, so sat n all day with excited daughter. No delivery by 5, so called. Told could be up to 7pm. Phoned at 6.45, and told they had no reference of... (read more)
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★☆☆☆☆
“disgusting service”
Written on: 02/01/2013
orderd a double swing from tesco direct couldent get it deliverd before christmas but told the grankids they would get their present on the saterday after christmas,got an email on the friday saying it has been dispatched and would be with us on the saterday,wene it didnt arrive by monday we rang tescos they gave us the runaround for hours then eventually they told us it would be deliverd wed/thursday,got an email telling us it had been cancelled so we phoned tescos again and after much... (read more)
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Showing 31 - 40 of 343 Reviews
★☆☆☆☆
“Awful. Have lost money”
Written on: 28/12/2012 by SarahJM (1 review written)
Have contacted tesco a number of times re. them overcharging me for an item in their clubcard exchange. No response 6 weeks later, after numerous emails. (read more)
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★☆☆☆☆
“Still awaiting delivery 3 weeks later”
Written on: 22/12/2012
Ordered in plenty of time for christmas on 2nd dec and what should have taken 3-5 days to arrive is still not here on the 22nd. After spending quite alot of time chasing my order and being assured it would arrive they have refunded my delivery charge and reordered my items but there is no chance they will arrive in time for christmas now. Never ordering from here again. (read more)
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★☆☆☆☆
“Click and Collect - yeah Wot Evs”
Written on: 21/12/2012 by slayer201277 (1 review written)
Ordered a Kindle to be delivered to my local express store. Go told could collect after 4pm then next day - oh good. The next day about 1pm I got an email saying my order had been delivered and was ready for me to collect. Got there....."Errrr Sorry its not here. They always say its here when its not." Oh great advert for your click and collect service Tesco Left it 48 hours to make sure it would be there. Got there and was told "Oh this happens all the time with electricals. They say it'll... (read more)
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★☆☆☆☆
“Worst experience of my life!!!”
Written on: 19/12/2012 by LindsayE (1 review written)
Product Broken , packaging ripped - I actually took photos of this ! Disgusting ended up paying more than it had said on website and when I was in line the service was awful he was so rude it almost reduced me to tears infront of my kids ! After I called them for replacement it never arrived so another wasted trip and more fuel ! Then called again said they would give me £20 as a customer apology 5 days later no refund ,the 6 trips and fuel cost more than that!!!! So that's it now they... (read more)
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★☆☆☆☆
“High Chance You Wont Get Your Order”
Written on: 18/12/2012 by dsldude (1 review written)
Three times now I have had orders canceled, after completing orders and paying for items that showed in-stock at the time, they expect you to wait 3-5 days for your money back when they can take it off you immediately.I have noticed usually the item then comes back in stock sometimes the next day but like magic the price just went up.Just recently they had a deal when you could get a PAYG phone and a o2 simcard for £5 including free delivery, sure enough about 3hrs after paying the now... (read more)
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★☆☆☆☆
“Worst customer service in the world”
Written on: 17/12/2012 by Boycotttesco
I ordered a mac book through click and collect. The free had drive didn't t come as ordered but tesco direct we're appalling. After 6 phone calls and 2 visits in store they still couldn't manage to send an e mail and were rude and unhelpful each time I rang. They never apologised and couldn't care less whether they provided a good service or not. I am not refusing to spend another penny either in store or on line with this bunch of incompetents. If this sure allowed me to award no stars I... (read more)
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★☆☆☆☆
“Will Never Use Again”
Written on: 17/12/2012 by mrbeadle
I have used tesco exchange vouchers and their website before with no problem at all. This year a nightmare every time, three orders i tried on line, i had to then order over the telephone. The fourth order i tried the same happened again, but this time a was told my address was wrong ( i can not remember moving).Then i was told that all my vouchers i had been used in the voucher exchange when i still had £200 worth to use. The the man on the end of the phone was very rude, and i will not be... (read more)
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★☆☆☆☆
“AWFUL SERVICE FROM TESCO DIRECT”
Written on: 16/12/2012 by AlanBig (1 review written)
Never have I recieved such awful service from an on-line retailer. Website was slow to use and would often freeze for no apparent reason. While items that were available to pick-up in store were generally available when they said they would be (a story there but I won't bore you) the items that had to be delivered just don't turn up. An order I placed on 13th November is still outstanding despite several calls to the customer service people, three times now I have been told it is on its way... (read more)
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★☆☆☆☆
“Rubbish service!!”
Written on: 16/12/2012 by MelodyMan (1 review written)
After experiencing the successful Click and Collect service from John Lewis on numerous occasions I tried Tesco's click and collect service. It's bl***y awful. Failure to deliver the item at the time stated, dishonest reasons provided for the failure to deliver when promised and lack of interest from managers in the problem. Also advised by the in store manager that Tesco has had problems with this service for a year (but Tesco is not telling its customers that). I would not use this... (read more)
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★☆☆☆☆
“Order Nothing”
Written on: 14/12/2012 by Robdought (1 review written)
Placed order 13th November 2012. After days of mix ups by Tesco direct even telephoned Tesco head of Customers Service. Who did get some one to ring me back in 5 mins. I said I had paced another order with Argos. Promised to put the money back in my bank account next day November 17th. £78.00 still waiting for my money. Please don't order any thing for your Christmas fom Tesco Direct for your loved ones you will be let down. If some body from Tesco is reading this pease give me back my... (read more)
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Hobohodou's Response to jeffginge76's Review
Written on: 28/04/2013
It appears this review is completely mistaken. The user has clearly not used the Direct service.