SCS Sofas Reviews - www.scssofas.co.uk

★★☆☆☆
1.5 / 5
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SCS Sofas - www.scssofas.co.uk

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Latest Reviews

★☆☆☆☆

“Sofa delivered damaged”

Written on: 19/09/2014 by FabianGoodman (1 review written)

The sofa was delivered with a big tear at the back and the stitching had come away on the arm. To be fair to SCS, the have been out to inspect the sofa and have offered to repair the damaged. I feel that I have bought shop soiled goods!… Read Full Review

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★☆☆☆☆

“Never again and still fighting with them to fix the issues”

Written on: 18/09/2014 by dannylee80 (1 review written)

Initially miss sold 27/12/2011, got abuse from the chief executive when we complained about this, we requested for the sale to be relinquished. Was threatened that we will still be passed the bill for the sofa even if it don't get delivered and told we should of checked before we the bill was signed. Received the sofa March 2012 delivery guys damaged my door frame and didn't realize they had broken the arms of the sofa and informed SCS about this, No action from SCS Sofa had started to sink… Read Full Review

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★☆☆☆☆

“disgusting customer service!!! company is a disgrace!!!!”

Written on: 18/09/2014 by Kellen238 (1 review written)

3 month old couch..had someone come out to look at it and wooden slates are not glued properly..bits of wood snapped off!! Cushions have not got enough foam in them! When asked to if I could replace I was told it would need repaired!!! Every bit of wood needs replaced..my family cannot sit on it at the moment at it is ready to snap!! I'm waiting to hear bk today and if I am not getting it replaced...I will be taken scs to the newspapers and small courts claim!!! Never ever will I walk even… Read Full Review

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★☆☆☆☆

“Never buy from scs”

Written on: 11/09/2014

Scs are a shocking company with horrible staff, claim goods are of higher value than the actually are I purchased a footstool at £299 this was with a 25% off what a joke the exact same footstool was at the other side of store selling for £89 as ex display model but on the advert it stated the original selling price was £289! I'm paying £10 more in a sale price so how can the footstool retail for £289 and I've been charged £299 with a sale price! Scs had the cheek to say it was a… Read Full Review

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★☆☆☆☆

“Big Mistake”

Written on: 11/09/2014

Ordered 2 sofas in April. Sample was 4 weeks late. Delivery 3 weeks late. Tried to deliver but wouldn't fit. Re delivered with 2 splits in the fabric on one sofa and colour run on the other. It's now September and they have only just agreed to replace, despite us being told in July a replacement had been ordered. Now looking at another 8 week lead time. All in this time we have had to do the chasing and calling. Sent complaint to head office and had no response. Had 5 months of frustration and… Read Full Review

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★★★★★

“Excellent Service”

Written on: 10/09/2014 by Droopydrawers (1 review written)

Wolverhampton Store and staff were excellent this is the second sofa I have purchased would highly recommend , nothing was too much trouble , other stores should take a leaf out of there book Fantastic customer service .. I shall be returning to the store as I have decided to purchase the foot stool , so happy with my Burbank sofa… Read Full Review

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★☆☆☆☆

“Don't ever buy from scs”

Written on: 10/09/2014 by Kenya336 (1 review written)

Leather sofa started peeling , not leather ,only one year old ! Inspector came out to assess the sofa and asked me if I had greasy hair , no I replied I go for a shower twice a day . He said the grease in your hair could cause your sofa to peel ....... Peeling at the part your head doesn't even reach . Please please do not buy from this company , we are still waiting for it to be resolved !… Read Full Review

Scssofas's Comment

Written on: 18/09/2014

I'm sorry to hear that you're unhappy, would you like to email us, where we can try and resolve this? Thank you.

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★☆☆☆☆

“Contract NOT an Order....DO NOT TRUST THIS COMPANY”

Written on: 09/09/2014 by Coynexc479 (1 review written)

We were asked to check our personal details and sign the order completed by salesman for a sofa. Store was closing so we did this quickly and left. Had felt pressured into completing the order for a white leather sofa as they said couldn't guarantee would remain in the sale. Found out after were lots of potential problems with white leather although the salesman had said these wouldn't occur so we rang a couple of days later to cancel. THEN we were told that the orders are contracts which… Read Full Review

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★☆☆☆☆

“waste of money”

Written on: 09/09/2014 by jbw372 (1 review written)

Suite looks as if used by elephants. Materials rubbed and has no shine. cushions no where near enough filling seat cushions stay in shape of who has sat on them My old ten year old suite is in better shape than this suite that has been used for twelve months. Biggest waste of £2700 I have ever spent. If I knew it would not retain its shape the cushions would not spring back I would never have purchased it. Would never buy from SCS again… Read Full Review

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★☆☆☆☆

“Lier staff, poor service”

Written on: 07/09/2014 by YadavAmit100 (1 review written)

Dear Mr Knight, I want to make a formal complaint. I went to Livingston SCS showroom twice within a week because I liked the sofa but I was told right handed could not changed to left handed as per the make. I asked the sales advisor twice. Sales advisor said "no sir this is right handed". When I got the sofa delivered, delivery boys said sir you want right or left handed. I was shocked, how can be possible when I was told this was not possible. We preferred left handed but we moved our… Read Full Review

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★☆☆☆☆

“liars”

Written on: 06/09/2014 by shootz (1 review written)

We had the misfortune of buying a sofa from scs stockport on 30th june and still not received it despite the salesman "vinny" telling us we would receive it in august. Despite numerous attempts to resolve this, vinnie now says that he never told us august, even though my wife and me were present when he told us this. His manager is taking his word over ours , however his head office told us that they did not doubt our version of events. Basically vinny wanted a sale and lied to get it as he now… Read Full Review

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★☆☆☆☆

“£1400 table, exchanged 3 times and still it arrives...”

Written on: 06/09/2014 by chaseland (1 review written)

Large Extendable Dining Table 160 x 90 Willis and Gambi Fusion2. This company is unbelievably rubbish. I am on the third extendable oak table and 2nd set of chairs. This is due to deep scratches on nearly every panel. The table was originally ordered from SCS Cannock in Jan 2014 and arrived in March, the second was delivered in June and now the third just arrived 4th September. The staff keep apologizing and ask me to take pictures of the damage. I paid a lot of money for this table and… Read Full Review

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★☆☆☆☆

“7 months later”

Written on: 28/08/2014 by Kieran41 (1 review written)

I would never buy anything from scs again it took seven months to sort out our new sofa I first rang customer care the day after the sofa arrived to complain about the cushions the back cushions had very little filling in them and the end cushion was a middle cushion I was really up set to learn that after paying tw0 thousands pounds a man arrived a few weeks later to fill the cushions in my home by opening them up and sewing the inner back up with black cotton on white lining I can't believe… Read Full Review

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★☆☆☆☆

“SCS not interested”

Written on: 27/08/2014 by orHumphrey111 (1 review written)

We bought two sofas in September 2013 and in January we complained about the condition of the upholstery only to be told it was a characteristic of the fabric. Had we been told of this on purchase the sale would not have been completed and we have been in dispute with them ever since. Two registered letters have been sent to the Chief Executive of the parent company but as yet we have not had the courtesy of a reply. This should tell you something about the type of company you are dealing… Read Full Review

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★☆☆☆☆

“£4,000 nightmare.”

Written on: 23/08/2014 by blackace (1 review written)

bought 3pc suite,coffee table,lamp table.They said delivery would be 6 to 8 weeks, it took over 12 weeks. Lamp table was poorly finished and falling apart.They also sneaked in a £200 warranty in the price, I was not asked if I wanted this or not.Customer service is absolutely disgraceful.Dealing with this company has been a nightmare. Beware! go somewhere else, dont say you have not been warned… Read Full Review

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★☆☆☆☆

“DO NOT BUY FROM SCS !!!”

Written on: 09/08/2014 by MrDCunningham (1 review written)

Got the sofa and foot stool a year ago . When it was delivered the wrong foot stool was delivered . Took another 8 weeks to get the foot stool we had fully paid for to come to there store and after all that time would not give us it as they had lost the wrong foot stool that they had first brought here in the first delivery. Took another two weeks arguing with managers on the phone to finally get them to agree that we could collect our foot stool ! Now a year later the £1500 " well built sofa… Read Full Review

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★☆☆☆☆

“3 DAMAGED SOFAS, STILL NOT RESOLVED 7 MONTHS LATER”

Written on: 07/08/2014 by usMaurer79 (1 review written)

Purchased our sofa from SCS on this 19/01/14. After sitting in all day and the delivery drivers nearly not making delivery because they claimed they couldn't find my address, the sofa was wrong. Contacted my local SCS store to be told they would reorder a new sofa the following day. This was not the case, as I later found out the replacement sofa wasn't ordered until over a week later. On many occasions SCS have agreed to email us with details of our order, but even though we have request… Read Full Review

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★☆☆☆☆

“Colour!!!!!”

Written on: 01/08/2014 by Kianni (1 review written)

Ordered helena settee in April del 29 July said delay was due to leather being better so I accepted what they was saying settee del on tues it hadn't come they the door and I said wrong colour anyway cut it short I ordered grey they sent beige after being intimitaded by the staff n me shouting back at them they are not changing this settee I have a pic on my phone of the grey one I sat on in store n they send me beige I wud no recommend anyone to buy frm these people you think n trust that… Read Full Review

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★☆☆☆☆

“rubbish customer service.”

Written on: 01/08/2014

Ordered two display units and waited 6wks for delivery. Arrived but wrong units. Returned to store to be told can't collect for a week. Have had to store these huge units (in packaging) in my house. Kids are 4 and 5 with disabilities and we are struggling to move round house. Guess what? nobody arrived to collect units and now being told we have to store the units for another week!!! NOT ACCEPTABLE! Customer services just transferred our phone call back to store. Getting a refund do not shop… Read Full Review

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★★★★★

“Very pleased ”

Written on: 31/07/2014 by Steve_f162 (1 review written)

We took delivery of our two la z boy yorker 2 seater powered recliners with some concerns after reading the reviews on this site. We have had them just over a week now, the delivery went very smoothly, and so far we have been delighted with the quality of the sofas. No holes no faults, and they recline perfectly. So far so good. I'll report back if we hit any problems… Read Full Review

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