SCS Sofas Reviews - www.scssofas.co.uk

★★☆☆☆
1.6 / 5
1008
15% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
SCS Sofas - www.scssofas.co.uk - Ask a question now

Media Gallery for SCS Sofas - www.scssofas.co.uk

SCS Sofas - www.scssofas.co.uk
SCS Sofas - www.scssofas.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Staff very helpful in the store when ordering the...”

Written on: 25/08/2016

Staff very helpful in the store when ordering the sofa. The delivery date was 4 weeks after the date we was told it would arrive. When purchasing the sofa we were told we could select a day and morning or afternoon this wasn't correct they phoned us with a date and was pushy with it telling me they had no other day in that area and someone had to be in all day not just am or pm as I were told, working full time made this very difficult. Then 5 weeks after getting our sofa one of them broke… Read Full Review

Report this review
★☆☆☆☆

“Shocking”

Written on: 24/08/2016 by Zaidp156 (1 review written)

Shocking customer service after the sale. Take your money then just don't bother to help resolve issues. Lots of unreturned promised calls from the main phone customer service number… Read Full Review

Report this review
★★★☆☆

“Carpet - So far the timing has caused inconvenience.”

Written on: 20/08/2016 by Diz77 (2 reviews written)

So far the timing has caused inconvenience as my partner and I both work fulltime, we only had one and a half hours notice for measuring up then booked a full day off work for fitting which a day and half later we are waiting for with myself having to ring and chase rather than being kept informed. I will update the review when the service is complete… Read Full Review

Report this review
★☆☆☆☆

“After care service is horrendous!”

Written on: 19/08/2016 by SCSfailure (1 review written)

I had a carpet fitted throughout my house by SCS in 2012. The carpet has started to fray in various places and I now have a huge piece of carpet missing. I contacted the SCS after care team and was asked to send an email and photos. I did this and the response I got back stated the damage was not due to an inferior quality carpet or a fault, it was due to the type of vacuum cleaner I have! I wouldn’t expect a carpet I am still paying for to require replacing already. Their response has… Read Full Review

Report this review
★☆☆☆☆

“ONCE THE SALES COMPLETE CUSTOMER SERVICE IS OVER!!!!!”

Written on: 14/08/2016 by FeeFee1968 (1 review written)

This review is in relation to the store in Paisley. I am a first and last time customer of SCS. My husband and I purchased Linoleum from the store at a cost of £200. Not a great deal of money, but still our money we work hard for. The sales manager was very polite and we received a discount on our purchase. Wow do I wish we had read the reviews on here first. Once we walked out the door all pretense of customer service vanished. We were the told the following. The fitter will call you to let… Read Full Review

Report this review
★☆☆☆☆

“sofa leather quality”

Written on: 10/08/2016 by Julissat398 (1 review written)

bought sofa and it's just over 12 months and leather is peeling off around stiches. SCS customer can not help because it is just over a year. What a rubbish sofa, on which leather is breaking into peices in just 13 months. I WOULD ADVISE NOT TO BUY item FROM THIS MONEY MAKING STORE. … Read Full Review

Report this review
★★★★★

“Excellent staff at gateshead”

Written on: 06/08/2016 by 397Rowe (1 review written)

Just dealt with branch at reail world Gateshead The manager was very helpful & a girl behind the desk was an absolout delight Haven't bought carpet yet but will certainly consider after my experience with them … Read Full Review

Report this review
★★★★★

“Delivery drivers at SCS they're the best”

Written on: 25/07/2016 by Bennettfh355 (1 review written)

The delivery drivers from SCS were brilliant. They rang an hour before to let me know as promised. When they arrived they were both very pleasant and helpful. It was a bit of a problem at first but between the two of them they persevered and got it in, they were really good. Even with it being a tight squeeze there was no damage. I would recommend SCS to anybody, in store service excellent as well, I was helped in store at Cribbs by a salesman, he was also very good. I am really pleased with… Read Full Review

Report this review
★☆☆☆☆

“The worst service ever received ”

Written on: 22/07/2016 by gsWise1993 (1 review written)

From the moment of purchase I had nothing but trouble with SCS, poor customer service with one shouting at my partner at one period. I spent £900 on a corner sofa and after only 5 months the sofa is in poor condition, they refused to acknowledge me when I queried them about this. Avoid SCS and never purchase any furniture from them. Appalled by the service and the sofa I have received. Never again… Read Full Review

Report this review
★★★★★

“very good ”

Written on: 21/07/2016 by martin443 (1 review written)

the driver and is mate was very help full and good at there job I will tell friends and family members if they need a sofa go to scs because the staff are friendy help full… Read Full Review

Report this review
★☆☆☆☆

“Disgusted”

Written on: 07/07/2016 by AaravMead (1 review written)

We ordered and paid for a reclining two seater sofa, a reclining chair and a bed settee all upgraded to top class leather. On the agreed delivery date the SCS delivery van turned up and the chair and two seater sofa was brought in to our home. The two guys then began to unwrap the bed settee (this was done in my garden as access to our lounge is easier this way). As the guys removed the cardboard, the bed fell down one side. They tried to push it back up and put screws back in if, they… Read Full Review

Report this review
★★★★★

“Terrible scs service”

Written on: 03/07/2016 by Graham491 (1 review written)

Ordered and paid in full for two chairs on 5 April from Gloucester store and told 6 Weeks to delivery. Now 13 weeks later no chairs. Promises and excuses galore, terrorist action, world shortage of fabric, brexit etc. SCS have all the reasons for non delivery but only when you ring them, they never ring you. Was going to buy some £3k worth of carpets from them but not now. Please don't go near this truly awful company… Read Full Review

Report this review
★☆☆☆☆

“Shockingly bad service and aftercare!”

Written on: 28/06/2016 by 372Pereira (1 review written)

Spent over £7000 with SCS and may I add that you have to pay 100% of the total before they will even take your order. In my opinion if you require a first class service with minimal hassle then DO NOT use SCS. From start to finish they made me and my wife's lives miserable for over a 6 weeks. Problems below include but not exhaustive: Surveyor who came to measure up got the measurements wrong. We had to live with an area which had no carpet until they could get a replacement. Second carpet… Read Full Review

Report this review
★☆☆☆☆

“Shockingly bad service and aftercare!”

Written on: 28/06/2016 by 372Pereira (1 review written)

Spent over £7000 with SCS and may I add that you have to pay 100% of the total before they will even take your order. In my opinion if you require a first class service with minimal hassle then DO NOT use SCS. From start to finish they made me and my wife's lives miserable for over a 6 weeks. Problems below include but not exhaustive: Surveyor who came to measure up got the measurements wrong. We had to live with an area which had no carpet until they could get a replacement. Second carpet… Read Full Review

Report this review
★☆☆☆☆

“Terrible after care”

Written on: 25/06/2016 by craidi (1 review written)

A store that are over attentive when trying to sell but don't give a damn after they have your money. Waited 6 weeks for a carpet then the fitter didn't bother to come or even call to let me know he wasn't coming - awful… Read Full Review

Report this review
★★★★★

“Delivery of sofa”

Written on: 23/06/2016 by KellyMadden (1 review written)

The sofa is delightful the work gone into it is superb and the delivery men were outstanding and very polite … Read Full Review

Report this review
★☆☆☆☆

“RUDE, AND UNHELPFUL”

Written on: 20/06/2016 by Miquetta (1 review written)

I went into the Croydon Store, with plans and measurements of a hall way and lounge area.Two salesman worked out how much carpet and underlay I would need. I paid in cash for the carpet and underlay. When the carpet fitter attended he only fitted the carpet in the lounge area. Left the remaining carpet in the property. After 1 week of phone calls - I am told now that if I want the carpet fitted in the hall way that I would have to buy more underlay and pay the carpet fitter extra to come out… Read Full Review

Report this review
★★★★★

“SOFA , CHAIR AND COFFEE TABLE”

Written on: 19/06/2016 by Judithwaine (1 review written)

After finding what I was looking for on the scs internet site, I made a journey to the Bedford store where I was greeted with a welcome smile from a member of staff, the member of staff that served me let me take my time there was no pressure at all. Looking at the sofa and chair in the shop I new that was the one, after choosing the colour I paid for it there and then. Three day later I decided that I would like the matching coffee table so phoned the shop the person that took the call would… Read Full Review

Report this review
★☆☆☆☆

“Rubbish product”

Written on: 14/06/2016 by Dominguezoe235 (1 review written)

My husband bought two lazy boy chairs although mine was ok my husbands was terrible.The chair was not even quite one year old when we reported that the leather was pealing of the arms and back.By the time they came out it was then over one year old.An engineer came and had a look and took loads of photo's then went and upturned the chair and started messing about with the underside.He went out of the street and my husband sat in the chair and when he pressed the button to put it back to the… Read Full Review

Report this review
★☆☆☆☆

“I will never buy from SCS ever again”

Written on: 06/06/2016 by Noep178 (1 review written)

I bought a suite from SCS in December 2014 wen I notice the fading on the chair it was 13 months old. I rang the insurance I took out instore to explain my problem. The insurance company declined my claim explaining that the insurance doesn't cover fading. This was declined before anyone had even been to look at it. For a number of weeks I was trying get in touch with customer services. I got fed up of being on hold for 20 mins plus. I contact SCS through Facebook this was the only contact I… Read Full Review

Report this review
overview