SCS Sofas Reviews - www.scssofas.co.uk

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★★☆☆☆
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Latest Reviews

★☆☆☆☆

“Worst company ever”

Written on: 22/07/2014 by Porterfieldpt275 (1 review written)

Got a delivered damaged electric recliner sofa which the delivery men said would be put right and ScS will contact me in a few days and even noted it on the delivery note. I waited 2 weeks without contact and contacted their customer services who denied any knowledge and said they would send out an upholsterer in 3 weeks. The upholsterer said it was electrically dangerous as their was bare wires inside, this is something additional I was unaware of as I and my family was using it and risking… Read Full Review

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★☆☆☆☆

“bad service terrible delivery”

Written on: 19/07/2014 by YairDaly298 (1 review written)

So i brought sofas, they said theyd give me a discount, pretty sure they just added it to the warranty costs! Plus their delivery is appauling. Theyre customer service lied so we took all our old furniture out the room for nothing. They are a lying company and i would never recommend scs uk cardiff leckwith to anyone… Read Full Review

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★☆☆☆☆

“Still Waiting”

Written on: 17/07/2014 by debabell (1 review written)

Ordered a sofa bed in Wednesbury after considerable pressure from a salesman. I needed the sofa bed ASAP as I was moving in with a friend and had no where to sleep. The sales made made a point of 'ringing the manufacturer' before coming back and confirming that it would be delivered in 3 weeks. Paid in full and when chased they denied that thay had said 3 weeks !! still sleeping on the floor and no response to emailed customer complaint… Read Full Review

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★★★★★

“Excellent Service so far”

Written on: 14/07/2014 by clarabell85 (1 review written)

I thought I would take the time to write a review, as it seems only the disgruntled customers take the time to do this. I have been extremely happy with the service received from SCS. I ordered my sofa quickly and easily and was advised 8-10 weeks for delivery. I called twice within this time simply for an update and received the answers I was looking for. The customer service team members that I spoke with were extremely polite and helpful. I received a call 8 weeks to the day of ordering… Read Full Review

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★☆☆☆☆

“Could'nt care less attiude.”

Written on: 12/07/2014 by JimL21 (1 review written)

Three piece suite changed three times before we were satisfied,Decided to have a recliner chair,what a joke!!!!The leg rest is not a complete cushion from end to end of chair,it is a small like kneeling pad on the end of two sticks with a wide space in between.Apart from that it is dangerous when you stand up this pad can shoot out and knock you over,not recommended for elderly persons as could lead to accident.We are told by SCS that is the way in which they make them that being the case shop… Read Full Review

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★★☆☆☆

“Broken trust”

Written on: 12/07/2014 by blackcat366 (1 review written)

Ordered an Endurance chaise sofa from SCS 27 December 2013. Changed colour from red twice in the following week which we were told was fine within 7 days from order. Our final order was brown. When first sofa was delivered in March it was red. Refused delivery and manufacturers accepted responsibility so SCS did not suffer. Had another 3 month wait. Asked if we would receive any compensation for long wait and was told a reduction in our monthly payment. As they had been giving away a free… Read Full Review

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★☆☆☆☆

“USELESS RUDE INCOMPETANT”

Written on: 10/07/2014 by lcLyons304 (1 review written)

SCS are very poor, have really bad customer service and are only interested in getting your money and I found the staff to be rude and abrubt… Read Full Review

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★★★★★

“Excellent service, saviour after Harveys mess up! ”

Written on: 09/07/2014 by McClearyvn460 (1 review written)

I approached SCS after having a nightmare with Harveys of who after 8 weeks of waiting failed to deliver on two occasions due to the sofa being "damaged". I then went to SCS with urgent need for a sofa as we currently had nothing. The sales guy was extremely helpful with all questions and assured us that delivery would be made within 4 weeks. After great disappointment from Harveys previously we did not hold our breath once we received a phonecall under 3 weeks later advising our sofas were… Read Full Review

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★☆☆☆☆

“My old aged parents 74 & 80 years old ”

Written on: 07/07/2014 by ignacio106 (1 review written)

my mother ordered her sofa 8 months ago waited 3 mths for delivery wrong sofa turned up scs apologised then said it was not there fault offered £100 compensation and to keep the sofa until her original sofa was made so she had no choice but to keep a unwanted sofa she and my dad who has mental problems were very upset by all of this , so 3 months later her new sofa arrived and guess what it was the a completely differant sofa again SCS again apologised offered £100 and AGAIN said its not our… Read Full Review

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★☆☆☆☆

“Terrible experience ”

Written on: 07/07/2014 by Moonshine64 (1 review written)

Hi I visited the store recently to purchase a new sofa but after my experience at the basildon store I decided to go elsewhere. After I set foot in the store I was immediately approached by a pregnant looking lady who introduced herself as Surrey. She was very obnoxious and her customer service skills were dreadful. I wished I was approached another sale person As I were happy with the products on sale there and wanted to buy. Overall the store was bright and clean with good products but… Read Full Review

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★☆☆☆☆

“they take your money and run”

Written on: 05/07/2014 by MISSBONDY (1 review written)

Purchased the diablo 2+ 3 seater manual reclining sofas on 29th Dec 2013 on 4 years interest free credit. Sofas delivered march 2014. Problems found with sofas on delivery once fully assembled by delivery men who reassured me ScS would rectify. Rang up had several visits from two different sofa engineers, main problem on 2 seater not fixed dispite new part ordered. Large gap between chairs, dont sit and fasten flush, back rests not level. Looks a mess and 3 seater doesn't have gaps between… Read Full Review

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★☆☆☆☆

“Worst Customer Experience”

Written on: 03/07/2014 by charlie949 (1 review written)

Me and my partner bought a Danni Corner sofa in the SCS collection back in the beginning of the year, arranging delivery for the 27th June - 4 MONTHS FROM THE DATE OF PURCHASE. At the time there was a promotion for a free carpet with any sofas over a certain value ours was £1000 therefore we qualified. We paid a deposit, and left the shop assuming SCS would be in contact regarding delivery and regarding the carpet etc etc. SCS did get in contact a couple of days later but only to advise that… Read Full Review

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★☆☆☆☆

“Not to return”

Written on: 30/06/2014 by Immanuelx478 (1 review written)

Went into store in lincoln today to purchase a suite found one I liked spoke with assistant he said could be dilivered within 3 days I explained I wonted one with out the bage trim he replied it's the one in the shop for £1900 but this had three seater and chair with bage trim and two sweater with out I explained it should match I asked for head office number then another assistant came over very angrie saying that it is the same in the end left the shop went to down town paid cash for my… Read Full Review

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★☆☆☆☆

“Sold rubbish again.”

Written on: 30/06/2014

I bought a Lazeboy leather recliner sofa and chair October 2012, 18months later it's ready for the scrap heap unless I pay £75 call out charge . The recliner chair has sunk the leather has worn badly. The two sweater sofa the seat has sunk on one side, as we are pensioners and had to save up 2years for this I think it is disgraceful that no one wants to know unless we pay again to find out why this has happened. I should have listened to others that said SCS we're not customer friendly once… Read Full Review

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★☆☆☆☆

“Worst retail experience ever”

Written on: 30/06/2014 by Esmeraldaj459 (1 review written)

Non existent after sales or customer service , worst company I have ever tried to deal with , will never set foot in their store again… Read Full Review

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★☆☆☆☆

“So Mad”

Written on: 25/06/2014 by alexchloe (1 review written)

Bought two seaters sofas from SCS in June/July 2007 when delivered these were damaged. Called SCS who said come in and choose another suite-- a leather suite called Michelle was shown to me -- I was told it would never fade or sag !! After a few months leather started to fade on top of the sofa and the seat - a repair ? man it called - sort of coloured it then left when I further complained told they would not be calling out again. After watching Watchdog the other evening sent an email to SCS… Read Full Review

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★☆☆☆☆

“NEVER AGAIN.!!!!!”

Written on: 22/06/2014 by Donaldson305 (1 review written)

bought a sofa from scs 18 months ago..after a few weeks the back of sofa started to sag..it was agreed the sofa needed repairing. 6 week wait for new part, new part arrived..WRONG PART.!! ANOTHER 6 WEEKS WAIT.. finally repaired. new problem.. wire snaps on feet mechanism..6 weeks wait to repair..GUESS WHAT...they sent the wrong part..yet again ANOTHER 6 WEEK WAIT,which incidentally is today.GUESS WHAT..NO PART TODAY...PLEASE BE AWARE WHEN CONSIDERING BUYING ANYTHING FROM SCS...AFTERCARE IS… Read Full Review

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★☆☆☆☆

“Rubbish, Rubbish Rubbish ”

Written on: 20/06/2014 by Janie55 (1 review written)

I have never experienced such appalling bad customer care in all my life! I waited over 7 weeks for a new carpet from the Lady Bay Nottingham Store. During this time, on numerous occasions I couldn't get hold of anyone to speak to as they didn't answer the telephone and when I did get hold of someone after numerous attempts, they gave all kinds of excuses why my carpet hadn't arrived and why they hadn't been able to arrange for the fitting of this - they were clearly not interested at all… Read Full Review

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★☆☆☆☆

“SCS are rubbish!”

Written on: 18/06/2014 by Piercerj59 (1 review written)

First leather cracked. Obviously not real as advertised. Finally got replacement sofa after three attempts to repair it. Replaced with endurance range, already scratched after a few months. Again advertising the wrong information. Terrible customer service. Hate SCS!!!!!… Read Full Review

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★☆☆☆☆

“poor salesman ”

Written on: 16/06/2014 by whatashamblesscs (1 review written)

Salesman at Hedge End store are liars and only interested in customers money not customer service. I would not recommend them or shop with them ever again. If they were the last place on earth to buy furniture I would rather sit on the floor… Read Full Review

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