SCS Sofas - www.scssofas.co.uk Reviews
Latest Reviews
★☆☆☆☆
“STEER VERY CLEAR”
Written on: 22/05/2013 by ST81 (1 review written)
Ordered, waited 16 weeks, I wasnt in when they was delivered my wife was but didnt check them properly because of our young 17 month old daughter needing her attention. On my return from work I was DISGRACED! ! Wonky feet,bad stiching, REPAIRS! REPAIRS on a "brand new" sofa!! Quite visible too! Protruding staples, damaged footstool which was squashed, even the foam in one seat on the 3 seater was different from the other end! Scratches, and on the 1st night sitting on it the so called... (read more)
★☆☆☆☆
“Joke Shop”
Written on: 21/05/2013 by JohnCampbe11
Do not buy anything from this company they are a shambles. The customer service is non existent. Just been told my sofa has arrived in there warehouse been ordered 08/01/13 if I don't take delivery Thursday or Friday this week they will charge me £7.50 per day storage 19 weeks then they want to charge a customer £7.50 per day ROBBERS. DO NOT GIVE THEM YOUR BUSINESS (read more)
★☆☆☆☆
“what a joke!”
Written on: 17/05/2013
Bought a 4 seater and 3 seater scatter back sofa 2/12 years ago and the cushions have flattened to about a 1/5 of the original size.Even though we do pump them up..The filling they have used is of such poor quality it cant be pumped up. WE are all suffering with back problems and sCS dont want to know. They have to say we must pay £30 for the bottom cushions and £15 for the top cushions to be refilled that is 4 x £30 and 10 x £15 what a joke. This was such a lovely set of sofas that... (read more)
★☆☆☆☆
“worst customer service ever”
Written on: 15/05/2013
This company is a joke - do not deal with them under any circumstance!We ordered and paid for ( in full) £2003 in January and waited 6 weeks for delivery - nothing unusual about that. However on inspection after delivery the sofas were found to be faulty and that is when the 'fun' began. Scs sent their own engineer who stated the sofas should never have been sent out in that condition, after many many many many ( need I go on?) phone calls and emails they eventually took them back This was... (read more)
★☆☆☆☆
“SCS Rubbish”
Written on: 12/05/2013
They are alright taking your money after sales just forget it. Now May been waiting since January for phone call regarding faulty corner unit my 83 year old mother bought. She cannot sit on one end unless she wants to fall down the back of the seat. Got told in February when I called them they would send a replacement cushion still waiting. Telephoned them again in April said they would email head office requesting a new corner unit. Now May been told today after me contacting them once... (read more)
★☆☆☆☆
“Delivery time!!”
Written on: 11/05/2013 by Maz82 (1 review written)
Ordered sofa end of jan, told it would take 12 weeks, when we phoned up after 12 weeks we were told it would be another 4 weeks! Think it is disgusting we are spending this amount of money and this company are so unprofessional that they do not even phone the customer to explain that there is a delay ! Lets see if it is delivered at the date I am now given , I'm not confident , not happy and will be contacting trading standards if this is not delivered soon ! (read more)
Helenscs's Response to Maz82's Review
Written on: 13/05/2013
Hello Maz,
I'm sorry to hear about the delay with your furniture. If you could provide your account number, I can look into this and try to give you a more accurate date for delivery?
Many Thanks
Helen
ScS Social Media Team
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★☆☆☆☆
“Uncaring Customer Care”
Written on: 10/05/2013
What a diabolical company. Once purchase made nobdy cares a jot about your problems. I have e-mailed and written to company Exc. and Sales Manager. Neither has had the decency to reply re my problem. I have been kept for up to 18 minutes waiting to talk to customer care but they don't really want to know. I purchased a 3 seater Lay-Z-Boy sofa in 2010 with a ten year warranty that means nothing. The blurb states the settee will keep its looks for years but already the colour wipes off on... (read more)
★☆☆☆☆
“Total rubbish! poor quality products!”
Written on: 08/05/2013 by Carnaby
purchased a suite from scs for over 3k after 14 months the frame snapped when 1 person sat on what is suppose to be a 2 seater after inspection it was revealed it was built with rotten wood full of wood knots and had snapped right on a knot, as it was 14 months later and had no proof of purchase scs would not help at all even though this suite is exclusive to scs so could not have been purchased elsewhere I have never felt more ripped off (read more)
Chris_Pcsg's Response to Carnaby's Review
Written on: 10/05/2013
Hi,
I have successfully received money back from a similarly poor company but had to start a small claims process. It wasn't too difficult really, and never got to court as the retailer knew they'd lose, but follow the instructions and you should get your money back.
Also you don't need a receipt for proof of purchase, a bank statement will do. Ask your bank to help find the transaction.
Hope that helps.
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★☆☆☆☆
“STEER CLEAR OF THIS COMPANY”
Written on: 08/05/2013
I ordered a corner sofa from scs Telford in November 2012, upon it's arrival in December it was faulty in a big way. The sofa didn't sit flat on the floor the corner seat was hovering, all the stitching didn't line up, hardly any padding in the arm rests, really really disappointed with it. After phoning the after sales department the same day, they told me they would have to send out a scs sofa specialist, he came a week later, took photos of all the faults and told me I would have to wait... (read more)
★☆☆☆☆
“Thank god for this site”
Written on: 06/05/2013
I was about to order a new SCS sofa until I found this site. No way am I going to put myself through the hell lots of people have had with this shambles of a company. I hope they go broke. (read more)
See next 10 reviews
Showing 1 - 10 of 515 Reviews
★★★☆☆
“Good and a bit bad”
Written on: 03/05/2013 by Ta-dah
I ordered new underlay and carpets from SCS including two new sofas (endurance eternity range). The carpets were fitted on time and the fitters did a fantastic job, the quality is outstanding..... BUT i am really starting to panic now after reading all these reviews on the quality of the sofas. I have a sofa from DFS which after 10 years still looks fantastic although there is some leather wear. The seat bases are still as plump as when I got it. But I'm worried that when the new SCS sofas... (read more)
Helenscs's Response to Ta-dah's Review
Written on: 07/05/2013
Hello,
I'm glad to hear you're so happy with your carpet and underlay!
I would like to pass on your comments regarding the store staff to the relevant management to ensure this is fed back, could you tell me which store you purchased your goods from?
If you do have any issues with your sofa, please do not hesitate to contact us.
Many Thanks
Helen
ScS Social Media Team
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★☆☆☆☆
“Delivery time”
Written on: 03/05/2013
Ordered a full suite on 04/01/13 and was told maximum 14 week wait. After 2phonecalls we are told it's due any time now, but no further information. Why can't SCS track their customer orders and provide more accurate delivery information? Very disappointed. Unfortunately I can't yet comment on the sofa itself, and can only hope that it's worth this wait. (read more)
Helenscs's Comment
Written on: 07/05/2013
Hello,
Sorry to hear about the amount of time you've had to wait for your sofa. If you could send me your account number I can have a look and try to find a more specific delivery date for you.
Many Thanks
Helen
ScS Social Media Team
Reply to this comment
★☆☆☆☆
“Stay clear”
Written on: 02/05/2013 by Jh51bec (1 review written)
Ordered sofa should have been deliverd as delivery driver rang to say it was on its way and then scs at Stockport rang to say it isn't he was so rude on the phone I found my self loosing my temper with him oops , I did say i think I should have a refund on the delivery cost if £59 and he said no chance I think it's disgusting how they can say it will be deliverd that's morning on the phone then change there mind . I won't b useing scs ever again and won't b recommending . He also said well... (read more)
Lisascs's Response to Jh51bec's Review
Written on: 03/05/2013
Hello,
I'm sorry to hear about the negative experience you have had with the store and delivery crew. I will ensure your comments are fed back to the store in question.
My apologies once again
Many Thanks
Helen
ScS Social Media Team
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★☆☆☆☆
“Lovely looking settee - a week down the line it looks...”
Written on: 02/05/2013 by usernamenotinuse (1 review written)
Having spent hours looking at the various options of settees and options of what we could have, and visiting various places, we decided on SCS because of the wonderful Customer Service received by the Mansfield branch. We spent a long time with the Sales Consultant, offered hot drinks etc, and then decided on the Chesterfield type sofa, which is a false leather and material with fabric style cushions - colours in browns, reds and sand colours. Measuring the sofa and checking all... (read more)
Lisascs's Response to usernamenotinuse's Review
Written on: 03/05/2013
Hello,
I'm sorry to hear about the issues you are having with the cushions on your suite. If you could send me your details via the link below, I can arrange for one of our upholsterers to come and take a look at the cushions for you?
http://www.scs.co.uk/contact-us/
Many Thanks
Helen
ScS Social Media Team
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★★☆☆☆
“£50 for delivery, then they say only on a WED/THURS”
Written on: 01/05/2013 by papabravo (2 reviews written)
Ordered a new sofa for £800 + an Extra £59 for delivery. 9 weeks later they says that they only delivery in the Milton Keynes area on Wed & Thur each week. They are the two days in the week when we are all out at work. For £59 I would have expect a weekend delivery, or at least all 5 working days as an option. We can do Mon, Tues or Fridays so it's not us being unreasonable. (read more)
Lisascs's Response to papabravo's Review
Written on: 01/05/2013
Hello
I am very sorry to hear this, we do try to keep our prices down as much as possible and ask for a contribution of £59 towards the delivery cost. I apologise that we currently only deliver on a wednesday and thursday and that no time slot can be given however the drivers will call you an hour before they arrive
Thanks
Lisa
The on-line team
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★☆☆☆☆
“never ever again”
Written on: 30/04/2013 by rocky1969 (1 review written)
I ordered a 3 seater & 2 seater leather sofas back in 28/12/12 ,when the scs customer service online advisor phoned me he told me it would take 12-14weeks that was fine,im still waiting,im sick of this company ,going to get onto trade and standards ,this is terrible (read more)
Lisascs's Response to rocky1969's Review
Written on: 01/05/2013
Hello,
Sorry to hear about this. If you can send me your account number and post code I can look into your account and give you a call.
Many thanks,
Lisa
The ScS Online Team
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Rocky1969's reply to Lisascs's Comment
Written on: 01/05/2013
s7777-1390760----------post code-DN327SD
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Lisascs's reply to Rocky1969's Comment
Written on: 02/05/2013
Hello,
I have looked into your account and I can see that your furniture is due into us on 21.5.13 so you will get a call from the online department around that date to arrange the delivery of your goods. I do apologise for the delay with your furniture, and would like to refund you your £59 delivery charge because of the inconvenience you have experienced.
Many Thanks
Helen
The ScS Online Team
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Rocky1969's reply to Lisascs's Comment
Written on: 02/05/2013
will i recieve this through the post
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Lisascs's reply to Rocky1969's Comment
Written on: 02/05/2013
Hello,
This will be placed back onto the card that was originally used after delivery.
Kind Regards
Lisa Team Leader Social Media
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Rocky1969's reply to Lisascs's Comment
Written on: 02/05/2013
can you please explain to me why on the 28/12/12 i was told it would take 12-14weeks im now into the 22nd week this just aint good enough,i have been advised by trading standards that if i do not get my 3&2 seater sofas by the end of may i have to get intouch with furniture ombudsman and they will take it further,so lets hope you are right
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Lisascs's reply to Rocky1969's Comment
Written on: 02/05/2013
Hello, Again I can only apologise for the delay, as discussed we are currently advising 21.05.13 for your furniture.
Kind Regards
Lisa Team Leader Social Media
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★☆☆☆☆
“DANGEROUS STEER CLEAR ”
Written on: 30/04/2013 by Boycottscs
Wrong carpet size delivered by the store. The carpet is too short. There has been inadequacies since placing £3000.00 order for suite and carpet. Customer service is appalling. Don't ever put yourself through the turmoil of the experience in shopping here :(( (read more)
Lisascs's Response to Boycottscs's Review
Written on: 01/05/2013
Hello,
Sorry to hear about this. If you can send me your account number and post code I can look into your account and give you a call.
Many thanks,
Lisa
The ScS Online Team
Reply to this comment
★☆☆☆☆
“TERRIBLE - FIND ANOTHER SOFA COMPANY - STAY AWAY FROM...”
Written on: 30/04/2013 by Bangs (1 review written)
After searching for around 6 months for a recliner sofa, we found the recliner we were looking for at SCS in Thurrock. After purchasing our first home we decided it was time to order the Sisi Italia sofa and we were told it would be around 12 weeks for delivery which was fine as we were told it would be coming from Italy (that remains to be varified!) Anyway, the sofa arrived a week before Christmas and it was lovely, really comfortable and stylish. After 3 months I am afraid to say that it... (read more)
Lisascs's Response to Bangs's Review
Written on: 01/05/2013
Hello,
Sorry to hear about this. If you can send me your account number and post code I can look into your account and give you a call?
Many thanks,
Lisa
The ScS Online Team
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Bangs's reply to Lisascs's Comment
Written on: 02/05/2013
I dont have an account number - have never been given it! Postcode CT9 5LY - you should be able to find it from that!
I look forward to hearing from you asap as at the weekend I will composing my letters to take this matter futher
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Usernamenotinuse's Response to Bangs's Review
Written on: 02/05/2013
Your not alone - our sofa is the same, its not the same range, but looks about 10 years old after a short period of use.
It is simply not acceptable. The quality of the base pad materials in our sofa is shocking to say the least. Have you had any more success?
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Bangs's reply to Usernamenotinuse's Comment
Written on: 02/05/2013
Hi
Not as of yet, absolutely disgusting customer service and considering the amount of money this has cost us it is a wonder this company is still trading.
After 6 weeks of chasing, all I got was a standard answer from the 'customer service executive' which I actually read part of to him because I had read it all on these review websites! Was also told that we could get an independent upholster to look at it and that if they found a fault (which there clearly is) then they would fight our case with the manufacturer! So I asked the question so you dont at the moment?! No reply! Was however informed that I could email the cheif executive as they have no actual customer complaints procedure! We will be going to the store we brought it from at the weekend and taking a photo of their sofa just to prove that after a year or so of being in the store and people sitting on it probably alot more than ours it is in far better condition which proves the point of a fault.
Also keen to know how they can make such an assesment from 5 photos taken on a 5mp phone!
Have you complained?
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Lisascs's reply to Bangs's Comment
Written on: 03/05/2013
Hello,
After reviewing your account, I can see we have sent an upholsterer out to inspect the furniture, and his findings were then reviewed by our upholstery manager who confirmed that there are no manufacturing faults with the sofa, it due to the seat in question being the favoured seat as the cushions require dressing on a regular basis.
While I totally appreciate that you are not happy with this decision, we are standing by this and therefore will not be able to take this any further.
If you do wish to seek third party advice from Trading Standards, we ask that they write to us at the Head Office address which I can supply if you require.
Many Thanks
Helen
ScS Social Media Team
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Bangs's reply to Lisascs's Comment
Written on: 03/05/2013
Hello Social Media Team,
Yet another standard response - can you not even at least do me the courtesy of even changing the words to your standard script?!
So you are now telling us another story! This just adds more weight to our claim so thank you.
You did not send an up holsterer, you send a goof with a camera phone and made your decision on that! No tests, no paperwork completed in our presence and no correspondence until I have demanded a response after 6 weeks! Secondly, the sofa cushions are supposed to be memory foam, how do you 'dress' memory foam? We have a memory foam bed and we do not have issues at all with this and its 4 years old. Absolute joke!! I am sorry are you not acutally supposed to sit on a sofa? Is this now what you are saying? We dont both sit on the same seat you know! This is a leather recliner sofa not a material sofa for your information but then again if you had checked your records then you would have known that. And for your information we regulary clean and attend to the sofa with the cleaning kit also purchased with the sofa - you can come along and check the bottles if you wish! THIS IS A MANUFACTURING FAULT AND IS CLEAR TO EVEN A NON UPHOLSTER WITHOUT A CAMERA PHONE !
You will be hearing from us shortly.
FOR ANYONE ELSE READING THIS REVIEW AND WISHES TO CONTACT ME TO GET A GROUP TOGETHER TO GO TO THE MEDIA AND TRADING STANDARDS ABOUT THEIR EXPERIENCE WITH SCS PLEASE CONTACT ME ON HERE! I'M SURE IT WONT BE DIFFICULT TO FIND A FEW MORE UNHAPPY SCS CUSTOMERS
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★☆☆☆☆
“Steer clear!”
Written on: 29/04/2013
The actual sofa is nice............ but that is where my compliments end. The delivery date was not stuck to and no phone call to even say that the sofa would be delayed, the sofa was put together and a wire was left hanging loose so within a few weeks was caught in the electric mechanism and cut, the sofa has now stopped working, awaiting parts (2 weeks so far). The customer services systems are appalling you ring to book a repair and whenever I have had to call the "live system" is not in... (read more)
Kate_Scs's Comment
Written on: 30/04/2013
Hello,
Sorry to hear about this. If you can send me your account number and post code I can look into your account and see where the parts are.
Many thanks,
Kate
The ScS Online Team
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Malta12's Comment
Written on: 30/04/2013
Hi,
My account number is 1125138, I think that this comment will be in public view so I am reluctant to disclose my postcode - I am sure you can understand.
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Lisascs's Comment
Written on: 03/05/2013
Hello
Thank you for sending your details.
I can see we have the parts on order for you, and these are due into our warehouse on the 20.5.13, so you will get a call closer to that date to arrange an appointment for an upholsterer to come and fit those for you.
I will keep this in my diary to ensure the delivery of the parts goes smoothly, and will keep you up to date with the progress.
Many Thanks
Helen
ScS Social Media Team
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Malta12's Comment
Written on: 08/05/2013
With respect I think this proves my point why does it take 5 weeks for the parts to arrive? Add on the time to get an appointment and then the time it will take once the part arrives and we could well be waiting perhaps 2 months to get the repair sorted - does SCS this this is good customer service????
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Helenscs's Comment
Written on: 08/05/2013
Hello,
It takes 5 weeks for the parts to come as they are manufactured in the far east and need to be shipped over to us.
I appreciate this is a long time to wait for parts, however they are confirmed to be in our warehouse on 20.5.13 and we will book an appointment with you as quick as we possibly can to them fitted and the issues rectified.
Many Thanks
Helen
ScS Social Media Team
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★☆☆☆☆
“go elsewhere”
Written on: 29/04/2013 by rhoda120377 (1 review written)
I purchased from Scs for the very first time. My chesterfield suit was delivered Christmas week. It is 16 weeks old. My cushions are totally flat. Im always picking up loose material. When I ordered the item I was told that if I didn't want flat cushions I should order the foam filling. This wold cost more money but it will also solve problems of the material moving on the fronts and looking horrible. I phoned the store and was told that it was down to e not dressing it up properly.... (read more)
Kate_Scs's Response to rhoda120377's Review
Written on: 30/04/2013
Hello Rhoda120377,
Sorry to hear about the issue with your new sofa. Please could you send me your account number and post code, I will get a member of the customer care team to call you to discuss the options and hopefully come to a solution.
Many thanks,
Kate
The ScS Online Team
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Rhoda120377's reply to Kate_Scs's Comment
Written on: 30/04/2013
I dont have my account number on me. My postcode is SA34 0AQ. I will be honest and inform you that on the 29th April my husband and I went to DFS and purchased a new sofa and we intend on taking ours outside the store and showing customers just what they are getting for there money. Im mortified.
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Lisascs's reply to Rhoda120377's Comment
Written on: 03/05/2013
Hello,
Thank you for sending your details.
I have had a look into your account and I can see you have an appointment for an upholsterer to attend on the 15th of this month. On his visit, he will fill in a report to document his findings, this will then come back to us and usually takes 2-3 days to be processed. Once this has been done, I will call you to let you know how we can proceed with this issue for you.
I am sorry that you have had such a negative experience up to now, but I do hope we can turn this around for you.
Many Thanks
Helen
ScS Social Media Team
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Rhoda120377's reply to Lisascs's Comment
Written on: 03/05/2013
Thanks for your reply but i don't see the point in anyone coming because the sofas will be thrown after the display outside the store. We purchased a new one because we were told that there were no availability for a month and we would be called after one month to book a visit. so as a result of this we bought another. Im sorry but this is unacceptable.
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Lisascs's reply to Rhoda120377's Comment
Written on: 03/05/2013
Hi, I am sorry that you feel this way, please advise if you wish to proceed with the appointment that is booked for the 15th of this month? Many Thanks Lisa Social Media Team Leader
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Rhoda120377's reply to Lisascs's Comment
Written on: 07/05/2013
Hi,
As explained there is no point in the appointment for the sofa as it will be destroyed. If an inspector wishes to comment to the news reporter on the day then they are welcome.
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Helenscs's reply to Rhoda120377's Comment
Written on: 08/05/2013
Hello,
I will cancel the appointment for the 15th. Once again my apologies for the negative experience you have had with us.
Many Thanks
Helen
ScS Social Media Team
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See next 10 reviews
Showing 11 - 20 of 515 Reviews
★☆☆☆☆
“worst company ever !”
Written on: 28/04/2013 by dud24
This has been the worst suite ever and the customer service is appalling I dont know how many times I have been in tears due to the poor customer service. I have had uppolserts out to this 4 times now and I thought it was fixed now the material has started to come away !! There is not one bit of this company that was good to deal with I had to wait weeks for someone to come out to look at this and customer service wait ages to get through. The customer service hours are no good if your... (read more)
Kate_Scs's Response to dud24's Review
Written on: 29/04/2013
Hello Dud24,
Sorry to hear about the problems you have experience getting through to Customer Care.
If you still haven't managed to get through, please could you send me your account number and post code so I can look into this and I will arrange a member of the team to call you.
Many thanks,
Kate
The ScS Online Team
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★☆☆☆☆
“delivery time”
Written on: 24/04/2013
ordered a sofa and 2 chairs on the first of january 2013 and have not yet recived a deliverey date . our long do wait (read more)
Kate_Scs's Comment
Written on: 24/04/2013
Hello,
Sorry to hear about the delay on your delivery. If you could send me your account number and post code I can have a look into this for you.
Many thanks,
Kate
The ScS Online Team
Reply to this comment
Rocky1969's Comment
Written on: 30/04/2013
am the same i ordered mine 28/12/12 was told 12weeks still waiting
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★☆☆☆☆
“Don't buy from this place”
Written on: 22/04/2013 by DavidMccole (1 review written)
Bought a sofa from this place on the day it got delivered the van turned up and only had half of my sofa the 2 seater turned up got told the 3 seater was on another van and I would get it later that day confused.com as they brought my 2 seater in and started to put the legs on it I discovered it wasn't the legs I ordered so phoned the shop and got told you signed for it you own it i then phoned customer services to complain about this they agreed that they would replace the legs but could... (read more)
Kate_Scs's Response to DavidMccole's Review
Written on: 24/04/2013
Hello,
Sorry to hear about the inconvenience you have experienced. If you could send me your account number and post code I can ensure this gets resolved for you.
Many thanks,
Kate
The ScS Online Team
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Davidmccole's reply to Kate_Scs's Comment
Written on: 24/04/2013
Wsh437284 and my post code is g72 7gg may I add I got my legs today all I want is the money I had to pay out to get my sofa fixed as I feel yous left me with no choice or option but to do this it cost me £30 to get my sofa repaired.
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Kate_Scs's reply to Davidmccole's Comment
Written on: 24/04/2013
Hello David,
Thanks for this. I'll have a look for your account and see what can be done. I will be in touch as soon as I can.
Many thanks,
Kate
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Kate_Scs's reply to Davidmccole's Comment
Written on: 25/04/2013
Hello,
I believe a member of the Customer Care team has been in touch and you have been refunded £30.
I hope I have been able to come to a satisfactory resolution for you and I can only apologise for the inconvenience caused prior to this.
Please let me know if I can be of any further help,
Kate
The ScS Online Team
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★☆☆☆☆
“Faulty sofa!!”
Written on: 15/04/2013 by Dee0909
I purchased my two and three seater sofas in Jan 2012 and have noticed that the springs on the two seater sofa have completely broke, when u now sit on the sofa you sink! I paid £3000 for the sofas so would expect them to last longer than 14th months! I have spent endless hours on the phone to customer services to not be able speak to anybody!! Not a happy customer!!! (read more)
Kevinjagg's Response to Dee0909's Review
Written on: 17/04/2013
Hi my spring has just gone today , my sofa is also 14 months old . Can you give me any tips if you do get anywhere . Thanks
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Kate_Scs's Response to Dee0909's Review
Written on: 18/04/2013
Hello Dee0909,
Sorry to hear about this. If you could send me your account number and post code I can have a look into your account and arrange a member of the customer care team to call you.
Many thanks,
Kate
The ScS Online Team
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★☆☆☆☆
“How to save £££'s.....read on”
Written on: 15/04/2013
If only I could turn back time,I gave away my cream leather Landmark suite,which looked a lot better than what I have now!I bought a brown leather suite from Scs,with insurance.After a few weeks,my seat started to lose it's colour.....so a man came out and spray painted it,I moved seats to see if I was the cause,and it lost it's colour again!Then when my daughter sat down I heard a clunking noise,the spring had went,scraping against my floor,the sofa has had a new spring and new padding.The... (read more)
Kate_Scs's Comment
Written on: 15/04/2013
Hello,
Sorry to hear about this. Please could you send me your account number and post code so I can look into this for you and hopefully find a solution.
Many thanks,
Kate
The ScS Online Team
Reply to this comment
★☆☆☆☆
“What a Company”
Written on: 12/04/2013
I am so glad after reading these reviews that I decided today not to order from this company, last night I applied for finance on a La-z-Boy Mowtown sofa at a cost of nearly £1400. In the first instance I ordered online I requested a call back to discuss the finance, guess what....no call. I completed again last night and did get a call back today from someone called Dan, who in fairness left me a message to call them back, I did this but was told Dan was on another call talking to a... (read more)
★☆☆☆☆
“Dissapointing”
Written on: 11/04/2013
First of all the sales man would not leave us alone in the store, after telling him we are just looking and would let him know when we had seen a sofa we liked. Whilst filling out the order form, he offered us cover for stains etc (£200) which we declined for him to then ask us another 5 times. He seemed annoyed by this and I was ready for walking out the shop. The sofas then got delivered about 4 weeks later, and the delivery men left so much mud all over the floor from their shoes that I... (read more)
Kate_Scs's Comment
Written on: 15/04/2013
Hello,
Sorry to hear about this. Please could you send me your account number and post code so I can get the sofa repaired for you.
Many thanks,
Kate
The ScS Online Team
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★☆☆☆☆
“They can't find the carpet Iv ordered in there warehouse!”
Written on: 11/04/2013
Purchased a carpet from SCS, they gave me a date for the fitting and promised that the morning it was due to be fitted that they would call me at 9am with a time for the fitting. I booked the time off work to be at home for the fitting. The fitting day arrived I was waiting around for the 9am call and did not receive the call so at 10am I decided to chase it up. I was put through to a lady who just basically told me my carpet won't be fitted on that day! Asked to speak to the manager and was... (read more)
Kate_Scs's Comment
Written on: 11/04/2013
Hello,
Sorry to hear about this. If this matter hasn't yet been resolved, please could you send me your account number and post code so i can look into this further for you.
Many thanks,
Kate
The ScS Online Team
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★☆☆☆☆
“It wont fit through the door so we will dump it in the...”
Written on: 10/04/2013 by scottwatt (1 review written)
Our SCS 3 seater sofa was delivered to day. It wont fit through the living room door so what did they do - dump it in the hall. Spoke to branch manager at Edinburgh Newcraighall branch and he confirmed yip - it's not our responsibility to get the sofa into your intended room only into your home. Shame they didn't tell me this at the time I ordered the sofa! Do not buy from SCS. (read more)
★☆☆☆☆
“don`t buy insurance”
Written on: 10/04/2013
I bought two 3 seaters raspberry leather recliners with accidental damage insurance, bought them in jan/2010, a small hole on one,put claim in, dec/2011 i`m STILL waiting for it to be fixed. so to all those buying any products from SCS Dont bother, once you have paid for your product, they dont want to know you or your problem (read more)
Kate_Scs's Comment
Written on: 11/04/2013
Hello,
Sorry to hear about that. I am part of the ScS Online Team and would like to get this fixed for you.
Please could you send your account number and post code so I can look into this further.
Many thanks,
Kate
The ScS Online Team
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Wolfburgman's Comment
Written on: 18/04/2013
please tell us how you get on with her offer of help. then we can all find out whether or not this is a genuine offer to resolve your problem or another one of scs,s tactics to fool potential customers into thinking this is a responsible company who take their customer,s complaints seriously.
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See next 10 reviews
Showing 21 - 30 of 515 Reviews
★☆☆☆☆
“Shocking Service”
Written on: 08/04/2013
customer service when visiting the store was excellent up until the point that I paid for my product (cash). Carpet to stairs and landing was supposed to be fitted on Friday 5th April, booked day off work and had no contact from SCS in relation to what time the fitter would arrive, I called at 12:00 was informed that fitter would call 1 hour prior to arrival. Called again 15:30 to be told the same, called again at 17:00 to be told the same?! So if the fitter called at 17:30 he wouldn't... (read more)
Kate_Scs's Comment
Written on: 09/04/2013
Hello,
Sorry to hear about this.
If you have not had this problem rectified already, could you send me your account number and post code and I will be able to look into this for you.
Many thanks,
Kate
The ScS Online Team Hello,
Sorry to hear about this.
If you have not had this problem rectified already, could you send me your account number and post code and I will be able to look into this for you.
Many thanks,
Kate
The ScS Online Team
Reply to this comment
★☆☆☆☆
“Uncaring”
Written on: 08/04/2013 by Steve131313 (1 review written)
Ordered a suite on 27th December 2012 with a 12-14 weeks time delivery. No contact from store to explain non delivery only fob offs to my enquiries. Now told a container is due (not guaranteed) to be here on 8th May 2013...........19 weeks later. They are a rubbish outfit. Stay away. Refused to give refund. I will fight this all the way. I will even give up my free time to hand out leaflets in front of store! I will get credit card company to fight this and also legal assistance on insurance... (read more)
Kate_Scs's Response to Steve131313's Review
Written on: 09/04/2013
Hello Steve131313,
Sorry to hear this. Could you send me your account number and post code so I can look into this for you?
Many thanks,
Kate
The ScS Online Team
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Steve131313's reply to Kate_Scs's Comment
Written on: 10/04/2013
Hi Kate
No account number on my paperwork. Postcode L19 5NH.
Latest delivery date is 17th May 2013 which is 20+ weeks. I just want my deposit back as the service and lack of communication is dire. The store manager has promised to come back to me on Saturday after he has spoken to his boss as the store manager said he is not authorised to return deposits.
Thanks Steve
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Kate_Scs's reply to Steve131313's Comment
Written on: 10/04/2013
Hello Steve,
I'll have a look into your account and see if I can help you.
Many thanks,
Kate
The ScS Online Team
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Kate_Scs's reply to Steve131313's Comment
Written on: 11/04/2013
Hello Steve,
I have passed your comments onto the store, who are calling you on Saturday. Hopefully with a resolution, please could you let me know the outcome.
Unfortunately this is a matter that needs to be dealt with by the store.
Many thanks,
Kate
The ScS Online Team
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Sasa45's reply to Steve131313's Comment
Written on: 17/04/2013
How many weeks did they put on your paperwork? On their T&Cs they allow 4weeks leniency, after this you are entitled to your deposit back.
All the hassle and stress we had with ScS we were intending to refund and told them as much. A day before our 4 weeks were up, our sofa appeared.....magic!
Best,
Sam
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★☆☆☆☆
“I had a carpet fitted on my stairs and landing ...”
Written on: 06/04/2013
I had a carpet fitted on my stairs and landing carpet is coming away from 2 of the stairs contacted scs who said they would get in touch with fitter who would arrange to sort this for us ...still waiting. I have tried phoning scs all day today noone answers the phone. I will try again tomorrow. Also they dont take the carpet inner tubes away when the carpets have been fitted it is left for the customer to do I have had the tubes and all the carpet scraps in my garage since... (read more)
Kate_Scs's Comment
Written on: 08/04/2013
Hello,
I'm sorry to hear about this. Please could you send me your account number and post code and I will try and get this fixed as soon as possible for you.
Many thanks,
Kate
The ScS Online Team
Reply to this comment
★☆☆☆☆
“Did not buy due to other customer reviews”
Written on: 06/04/2013
As I was just about to order a suite from SCS I thought I'd check the website. Having read the customer reviews, I am no longer going to purchase my suite from SCS. It's a shame I have not seen the suite I like in any other store but I would rather wait and shop around than buy from SCS. (read more)
Kate_Scs's Comment
Written on: 08/04/2013
Hello,
Sorry to hear about this. Please could you send me your account number and post code and I will try and get this fixed as soon as possible for you.
Many thanks,
Kate
The ScS Online Team
Reply to this comment
Wolfburgman's Comment
Written on: 18/04/2013
Perhaps you should read this review again, this person decided not to buy from scs, so how could he have an account number, and how will you be able to fix this. i now strongly suspect this is yet another underhanded tactic by scs to present themselves as a company with some form of creditability
to all who have taken the time to write a review about scs and have received such a comment or similar from them please let us know whether or not your problem was solved. thank you.
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Wolfburgman's Comment
Written on: 19/04/2013
so as i thought, another scs blunder. this person did not buy anything but obviously [name removed] didn,t read this reviewers post, but answered instead with a scripted reply which appears all to often after other reviewer,s complaints
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★☆☆☆☆
“SCS should come with health warning”
Written on: 04/04/2013
I have never in my life come across a company with such a non-caring ethos from the bottom to the top. As someone else commented on this site - even the people at Headoffice don't care. How are they still trading? Making an extremely long story short - We had the misfortune of ordering carpet from SCS last November. It has been one disaster after another. Carpet not fitting; being left with without carpet for weeks; calls going unanswered; when eventually new carpet arrived - the fitter... (read more)
Kate_Scs's Comment
Written on: 08/04/2013
Hello,
I am part of the ScS Online Team and would like to try and help you with this.
If you could send me your account number and post code I can have a look into this for you.
Many thanks,
Kate
The ScS Online Team
Reply to this comment
Wolfburgman's Comment
Written on: 18/04/2013
sorry to hear of your experience with scs, sadly yours is a common story. we too purchased goods from scs a few years ago and underwent over 18 months of grief causing us untold stress. the attitude of this company is appalling to say the least. we eventually took scs to a small claims court when finally they gave in, refunded us and removed the goods we had purchased. but how many people will do this. i firmly believe they have a policy of deliberately trying to wear customers out so that out of sheer frustration they give up. if you do get anywhere with them please let everyone here know. if you don,t then you have my sincere sympathy.
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Snowy39's Comment
Written on: 19/04/2013
Thank you. It's nice to know you are not the only ones. I am just trying to put it down to one of "life's mistakes"! As it really was making me ill, and we are praying that the carpet lasts long enough that we can save enough to replace it!
The awful carpet fitter did return to put right the fraying section, but was only able to do it because we happened to have kept some of the offcuts from when they fitted it in the first place. Otherwise we would have been back to square one and needed replacement - for the second time! Just hoping it doesn't happen again. makes us feel stressed every time we walk on it!
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Wolfburgman's Comment
Written on: 19/04/2013
i know exactly how you feel, we kept on wondering which part of our suite was going to collapse next, scs tried to sugest that we had damaged the suite ourselves. we took consolation from the hundreds of bad reviews this company has received. we learnt a valuable lesson though. before we buy expensive items such as carpets, furniture or other household goods we now do research on the internet checking out websites like this one. take care and i hope things eventually work out for you.
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★☆☆☆☆
“What an absolute nightmare rediculas!! ”
Written on: 03/04/2013 by Scottyb1987 (1 review written)
Bought my lazy boy Motown manual recliner 3/4 seater with sound system and an electric recliner chair matching oak tv stand coffee table side table and a RUG!!-- 10mm under lay and carpet for my front room -- I received 6mm underlay and was issued £30 refund ??bought on the 18th November 2012 I had 12 weeks to wait for for it to all arrive (jan 24th approx) on delivery I was missing my tv stand the sound system part so both sides of the sofa wasn't connected totally the wrong colour I... (read more)
Kate_Scs's Response to Scottyb1987's Review
Written on: 04/04/2013
Hello,
Sorry to hear about this. If you are still struggling to get your rug delivered, please could you send me your account number and post code so I can look into this for you.
Many thanks,
Kate
The ScS Online Team
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Wolfburgman's reply to Kate_Scs's Comment
Written on: 18/04/2013
nice reply there from scs, at least after all your hassle and grief with a catalogue of blunders you might if you are lucky get a rug. don,t be too surprised if it comes at all to discover it,s the wrong size, wrong colour and 6mm thick. please let us all know how you get on.
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Scottyb1987's reply to Wolfburgman's Comment
Written on: 19/04/2013
Haha yeah I know I still need to reply with my details actually best try scs comment is always the same though like its generated but well see :) thanks
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Helenscs's reply to Scottyb1987's Comment
Written on: 08/05/2013
Hello
Did you manage to get this all sorted out?
Thanks
Helen
ScS Social Media Team
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Scottyb1987's reply to Helenscs's Comment
Written on: 08/05/2013
Hi no I haven't as yet I need to find my paper work to get the details I don't think il end up with it though but it's worth a shot
Thanks
Scott
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★☆☆☆☆
“SCS Watford - Worst Ever - Never Buy from them”
Written on: 02/04/2013 by vin297 (1 review written)
Ordered a lazyboy for £3300 on the 26/12/12 for delivery into their warehouse on the 27/3/13. Ive been chasing them since the 2nd week of march for a actual delivery date as the 27th was a computer generated one. Anyhow the 27th has been and gone and im being told that the suite isnt coming into their warhouse until the 13th May. Theyve given me some nonsense story about the manufacturer but i actually think they forgot to place the order. All they could offer is a loan sofa to which they... (read more)
Kate_Scs's Response to vin297's Review
Written on: 04/04/2013
Hello Vin297,
I'd like to help you with this. Please could you send me your account number and post code so I can look into this further for you.
Many thanks,
Kate
The ScS Online Team
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Vin297's reply to Kate_Scs's Comment
Written on: 05/04/2013
Hi Kate,
My Postocde is HA2 6DP and my customer no is: 1384463. I just need to summarise my issue, I have spent more £4300 on a sofa and flooring, no one chased up my sofa order and is now 10 days late with a estimated due date of 14th May into warehouse, the wrong trim was sent for my floor and it cost me £50 to put right and to top it all off I am being offered a loan sofa and £150. So really the compensation is only £100 which I really do think is an insult as I have been chasing this for weeks and no one has been chasing this from SCS.
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Kate_Scs's reply to Vin297's Comment
Written on: 05/04/2013
Hello Vin297,
Your information has been transfered to your store of purchase and you should be contacted very soon.
If you need any further assistance please do not hesitate to contact me.
Many Thanks
Kate
The ScS Online Team
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Vin297's reply to Kate_Scs's Comment
Written on: 08/04/2013
Hi Kate,
thanks for your assistance but what will the store be able to do over and above the insulting proposal they have already offered? As I mentioned it is the store I have had the issue with so im unclear as to what this will achieve.
Thanks
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Kate_Scs's reply to Vin297's Comment
Written on: 05/04/2013
Hello Vin297
I have just had word from head office that you spoke to our team and agreed on a loan of a 3 seater sofa and also a reduction of your balance by £150.00.
The sofa will also be delivered this afternoon which is fantastic. I hope you are pleased with this result but do not hesitate to contact me should you need further assistance.
Many Thanks,
Kate
The ScS Online Team
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Vin297's reply to Kate_Scs's Comment
Written on: 08/04/2013
Hi Kate,
I think there's a delay in receiving these messages, anyhow yes they've offered me and I have had to accept a loan sofa as I don't have anything to sit on and I have had to accept the £150 reduction because that's all they can give, my point is the £150 is only worth £100 to me as I had to pay £50 for some timber when your fitters turned up. and to be very honest £100 is an insult given I've just spent nearly £4500 with you and I'm having to wait and additional 7 weeks for my sofa
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Gilaso's Response to vin297's Review
Written on: 06/04/2013
This sounds familiar. We ordered a full Lazeeboy suite for delivery early April. Rang the store last week and was told it would be in their warehouse this week. Rang again on Thursday only to be told eventually that they could not trace our paperwork and would call back. They did call to say that there was now a four week delay in delivery and it would not be here until mid May. Got some waffle from the Manager about him remembering us because we haggled quite a bit over the price but he assured us that we would not have got the delivery any earlier if we had paid in full ( we paid £1100 deposit !). Having read other reviews I'm beginning to wonder if you drive a hard bargain then they wait until they have a container full of 'seconds' and that's what you get! Hope not because they've picked the wrong person to try that trick on !!
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Vin297's Response to vin297's Review
Written on: 08/04/2013
Hi, I don't think its got anything to do with driving a hard bargain because I didn't, I payed the full price albeit there was an offer for a free power upgrade. I just think the whole SCS ethos is just rubbish. I eventually got a loan sofa on Friday but I wish I didn't as its not comfortable and its just some cheepy thing they had in the showroom but hey they've got £1000 of my money in deposit for the new sofa so unfortunately their pulling the shots, at the moment!!
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Steve131313's Response to vin297's Review
Written on: 08/04/2013
Same situation for me with SCS Liverpool and Lazyboy. Ordered on the 27-12-12 still waiting with no information from store.
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Wolfburgman's reply to Steve131313's Comment
Written on: 18/04/2013
my heart goes out to you all who have had the misfortune to deal with scs. my wife and i had similar problems a few years ago. i decided to return to this site to see if anything had changed but judging by what i am reading it appears not. what amazes me is that scs are able to continue trading after the hundreds of complaints and bad reviews they have received. this person [name removed] doesn,t appear to be much help either, she merely repeats what you have already been told and obviously has no real clout within the company. i suspect this is a tactic to try and fend off the many complaints anf bad reviews they are receiving. perhaps scs are on the brink of bankrupcy, lets hope so because too many decent people are being ripped off. if you do have any success please let us know.
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★☆☆☆☆
“wrong delivery ”
Written on: 28/03/2013 by raymondward (1 review written)
not only bring the wrong coloured suite they only delivered part of it had to wait 6 weeks for replacement and yet again they only delivered half of the order then when they arrange a delivery date they fail to turn uop wrote to customer service who agreed service was bad however would only offer a appology would never shop with SCS again / (read more)
★☆☆☆☆
“Never again! AVOID”
Written on: 28/03/2013
I bought a £1000 sofa. I got misled by the salesman. Whilst I wanted a 3 seater I got delivered a 2 seater. The store claim they call it 2.5 seater and so I should be happy about it. Cushions are popping out, sagging, steel frame can be felt right through. Their upholsterer came out and said it's such a DESIGN and nothing he can do about it. He also advise me that in B&Q they can advise what to buy to fix it myself at my own expense. All this after just 1 month of using it. (read more)
Kate_Scs's Comment
Written on: 28/03/2013
Hello,
I am part of the ScS Online Team and would like to help you with this. Please could you send me your account number and post code, so I can look into this further for you.
Many thanks, Kate, The ScS Online Team
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★☆☆☆☆
“Terrible service”
Written on: 27/03/2013 by Beau11 (1 review written)
Spent over £2000 on a 3 seater, 2 seater and twister chair around june time delivery was fine. Since having the sofa recliner has snapped in half which was fixed by inserting a new plank of wood. Since then we have had bolts falling out of the sofa, one of which my one year old daughter had found, luckly i saw it straight away and she did not attempt to swallow it! Weve had someone come to check to sofa again but DO NOT want it fixed just replaced for something safe! Customer after care... (read more)
Kate_Scs's Response to Beau11's Review
Written on: 28/03/2013
Hello Beau11,
Sorry to hear about the experience you have had with your new sofa. I would like to try and see if I can help you.
Could you send me your account number and post code so I can have a look into your account.
Many thanks,
Kate
The ScS Online Team
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Beau11's reply to Kate_Scs's Comment
Written on: 28/03/2013
Hi
my post code is cr0 0pp account number is unavailable at present.
I look forward to hearing from you
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Kate_Scs's reply to Beau11's Comment
Written on: 02/04/2013
Hello Beau11,
Thanks for sending this across.
I will have a look for your account and be back in touch as soon as I can.
Many thanks,
Kate
The ScS Online Team
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Hsedwards's Response to Beau11's Review
Written on: 02/04/2013
Wish I had read this before buying.!!!!
Couldn't agree more!
I have been shafted by them also.
Will be taking this to my contacts within the media and small claims court.
STAY AWAY FROM SCS
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Kate_Scs's reply to Hsedwards's Comment
Written on: 11/04/2013
Hello Hsedwards,
Is there anything I can help you with?
Many thanks,
Kate
The ScS Online Team
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Beau11's reply to Kate_Scs's Comment
Written on: 12/04/2013
My problem still hasnt been dealt with, all thats happened is youve tried to send the repair team out again. As iv said numerous times before, its been fixed once i do not want it fixed again! It is faulty and completely UNSAFE for my child! All i am asking for is to exchange my sofa for something that is safe an will not break every few months.
I realise i have had my sofa over 28 days but this is not just a pair of faulty shoes, is an unsafe broken sofa than i have paid over £2000 cash for. Its been fixed once and numerous bolts have fallen out, you have sold me a completely unsatisfactory set of sofas. I am outraged by the service i have recieved!
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Beau11's reply to Hsedwards's Comment
Written on: 12/04/2013
Absolutely disgraceful. SCS should be avoided by any buyers. if my problem is not rectified soon i will be writing to watch dog there is obviously many people who also have the same opinion. Something will be done!
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Kate_Scs's reply to Beau11's Comment
Written on: 15/04/2013
Hello Beau11,
I do appreciate your frustrations, but unfortunately it is our policy that if the issues are logged over 28 days to carry out a repair rather than a replacement.
Many thanks,
Kate
The ScS Online Team
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Beau11's reply to Kate_Scs's Comment
Written on: 15/04/2013
Surely there are exceptions seeing as the sofa is completely unsafe for my one year old child, as shes finding bolts that fall out from your product. It has been 'fixed' before hand how many times do i need to have it fixed or screws fall out before SCS admit they are selling defult products to there customers?
I honestly believe you should deal with cases more personally and not just read from a script youve been given. Iv requested a manager contact me with sereral of your CSAs whom claim its not the managers job to speak to me which i find appaling!
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Wolfburgman's reply to Beau11's Comment
Written on: 18/04/2013
beau11, your story reminds me of our experince with scs. our suite was in danger of complete collapse but worse still long sharp staples like nails were protruding from one of our sofas. we took many photos and sent them to both the store we bought the suite from and scs head office. amazingly when we were about to take them to court they asked for copies of our photos since we told them we would be presenting them as part of our evidence. they claimed to have lost the ones we had sent them. these are the sort of people you are dealing with. they are hoping that they will wear you down to the point that you give up. but please don,t. they don,t care about you or your child. our sofa was declared as dangerous by an independent upholsterer. we fought for over 18 months then just as we appeared for our first hearing at the small claims court they suddenly gave in and offered us a full refund. [Name removed] is just another faceless member of scs with no power to help customers, another tactic to wear you out and a feeble attempt to attach some form of creditability to scs. read all the reviews, you are not alone so i hope you can at least get some small measure of comfort from this. take care. regards wolfburgman
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See next 10 reviews
Showing 31 - 40 of 515 Reviews
★☆☆☆☆
“Scs Sofa”
Written on: 25/03/2013
Bought a large corner and 4 seat sofa from this company all I can say is never again ! In the process of trying to get a refund at the moment i spent a lot of money for a defective product which was replaced a couple of wks ago this one is even worse ! The corner sofa has a large nail sticking out of the back this is the more serious of the defects there are many others I have spent two wks trying to speak to the store manager with no joy he is always "too busy" I wouldn't recommend buying... (read more)
Harry121's Comment
Written on: 26/03/2013
how did you pay?
i hope with credit card?
i had a similar experience with another firm...
let me know how u paid and then i can advise exactly what to do
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Kate_Scs's Comment
Written on: 28/03/2013
Hello,
I am part of the ScS Online Team and would like to try and resolve this issue for you.
Please could you send me your account number and post code so I can look into your account and try and find a solution for you.
Many thanks,
Kate
The ScS Online Team
Reply to this comment
★★☆☆☆
“yet to see”
Written on: 23/03/2013
the week before christmas 2012 we looked for a new suite, we chose one that we liked and paid cash, received this suite on the 1st feb 2013, upon delivery i made several comment to the driver in relation to some glue marks, they rang the customer services and arranged a upholsterer visit on the 20th feb, within the first few days i checked the sofa thoroughly and found lots of staples sticking out of the furniture and through the material, with this i rang customer care, they stated if it... (read more)
Kate_Scs's Comment
Written on: 28/03/2013
Hello,
I am part of the ScS Online Team and I am sorry to hear about the experience you have had. If there is anything further you would like help with please send me your account number and post code and I will try to find a swift resolution for you.
You comments have been taken on board and will be passed onto the relevant department.
Many thanks,
Kate
The ScS Online Team
Reply to this comment
★☆☆☆☆
“£4000 NOT well spent!”
Written on: 21/03/2013 by Paulbw
We purchased a Sparks 3 seater and large chair in August 2011 and paid cash to secure the deal. The suite we ordered was a stunning white to match our decor indoors. We were advised it would be delivered in six to eight weeks but it may be here sooner. We were finally informed that delivery would be just before Christmas. This was not too much of an inconvenience and was only four weeks later than advised. We were very happy with the suite and the brilliant white showed just how much our... (read more)
★☆☆☆☆
“Awful quality sofas and after sales”
Written on: 21/03/2013
Please do not buy from these people we have had 2 lots of sofas from them the Windsor 3 and 2 seater sofas. In the first pair a spring went, the sofa had only been in our house less than 9 hours. On the second set, we had the sofas less than 5 days and a bar underneath the sofa broke when my 13 year old daughter sat on it. You are sent from pillar to post ie the store does not want to know if you have a problem, you have to call the 'after care team' who then insist that an expert comes... (read more)
★☆☆☆☆
“DO NOT BUY FROM SCS ! ”
Written on: 20/03/2013
i purchased a lazy boy for 3 grand, the lads that bought it were very pleasant, well mannered etc, no issues. sofa on one panel was lopsided, the bloke wrote this on the delivery note. contacted local store where i bought it from, who referred me to the customer services. had to wait a week for someone to have a look. bloke came out took pics. had a letter few weeks later saying that as it wasnt a manufacturing fault and suggested i refer to the care pack and that they would not be doing... (read more)
Kate_Scs's Comment
Written on: 20/03/2013
Hello,
I am part of the ScS Online Team and would like to see if I can help you with this matter.
Please could you send me your account number and post code so I can look into your account further and see if I can find a solution for you.
Many thanks,
Kate
The ScS Online Team
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★★★★★
“ My wife and I decided to order a new leather corner...”
Written on: 18/03/2013
My wife and I decided to order a new leather corner suite so we called into all the major suppliers and ended up at SCS Furniture in Warrington.On entering the shop we were directed to the section we needed.It was nice to be able to browse without being bombarded by sales staff.We were approached by a very pleasant member of staff and explaining what we required we were show the full range.We ordered a suite and signed the contract.Later that night we changed our mind over our choice of... (read more)
Kate_Scs's Comment
Written on: 19/03/2013
Hello,
Thank you for your review, i'm glad to hear you had such a good experience in our Warrington store, I will ensure your comments are passed on.
Many thanks,
Kate
The ScS Online Team
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★★★★★
“lazyboy recliner what a treat”
Written on: 15/03/2013 by peterdipple (1 review written)
we took delivery of our chair and sofa today 15/3/13,delivery guys phoned to say they were on their way ,5 minutes later a large van arrived on the drive two young chaps very polite and cheerful came to see where furniture was to be situated and 20 minutes later i was sitting in my new reclining arm chair very happy ,no mess no stress and very happy . only time will tell with regards to quality , but we are very happy so far thank you very much all concerned @ scs (read more)
Kate_Scs's Response to peterdipple's Review
Written on: 20/03/2013
Hello PeterDipple,
Thank you very much for your review, i'm glad you are so pleased with your new Laz-y-Boy sofa.
Many thanks,
Kate
The ScS Online Team
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★★☆☆☆
“Never Again!”
Written on: 15/03/2013
I spent almost £3000 on carpets for my house. The quality of the carpets are good so far, been only a couple of weeks since having them fitted, so will have to wait and see what the condition is after a couple of months. The worst part is their fitting. Very careless and un-professional. They do not clean up after themselves, and left waste that could have filled a skip. It begs the question, why there would be so much waste, when they sent a member of their staff to come and measure up the... (read more)
Kate_Scs's Comment
Written on: 18/03/2013
Hello,
I'm sorry to hear you were not satisfied with the carpet fitting. Please could you let me know which store you purchased your carpet from and I will ensure the comments are passed on and improved upon.
Many thanks,
Kate
The ScS Online Team
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★☆☆☆☆
“customer service and the Windsor sofa”
Written on: 15/03/2013
DO NOT BUY THE WINDSOR SOFAS AND DO NOT EXPECT GOOD AFTERSALES SERVICE FROM THESE PEOPLE Tbest thing a bout these sofas is they look beautiful however with in 9 hours of taking delivery a spring went in the large sofa i contacted the store who did not want to know i contacted there customer service department who advised it need one of there experts to come and verify the spring was broken that was a two week wait we agreed with some compensation that we would try another set of safas and... (read more)
Kate_Scs's Comment
Written on: 18/03/2013
Hello,
Sorry to hear about the experience you have had with your new sofa. Please could you send me your account number and post code so I can ensure everything is on track with your account.
Many thanks,
Kate
The ScS Online Team
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★★★★★
“A good firm to deal with”
Written on: 15/03/2013
I have read so many negative reviews from customers who have bought from scs.I cannot believe there are so many stupid people who blame a company for their own stupidity.What person does not measure up before they order an expensive item.SCS who I have bought from have been excellent in their service,the trouble with this country is we moan too much . (read more)
Kate_Scs's Comment
Written on: 18/03/2013
Hello,
Thank you for taking the time to review us. I'm glad you are pleased with the service you have received from ScS.
Many thanks,
Kate
The ScS Online Team
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Wolfburgman's Comment
Written on: 18/04/2013
....and i can,t believe that if you were so pleased with scs you didn,t do us the courteousy of letting us know who you are, what you bought and where from. also very few people complained about measurements, most have complained about poor quality products and appalling after care service. perhaps it might be the case that you work with scs??
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Helenscs's Comment
Written on: 13/05/2013
Hello,
I'm sorry to hear about the experience you and your mother have had. I work in Head Office and would like to look into this for you. Could you provide me with the customer account number or the postcode to which the furniture was delivered and the name on the account and I can try to get this resolved for you.
Many Thanks
Helen
ScS Social Media Team