SCS Sofas Reviews - www.scssofas.co.uk

★★☆☆☆
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SCS Sofas - www.scssofas.co.uk

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Latest Reviews

★☆☆☆☆

“Terrible after care”

Written on: 25/06/2016 by craidi (1 review written)

A store that are over attentive when trying to sell but don't give a damn after they have your money. Waited 6 weeks for a carpet then the fitter didn't bother to come or even call to let me know he wasn't coming - awful… Read Full Review

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★★★★★

“Delivery of sofa”

Written on: 23/06/2016 by KellyMadden (1 review written)

The sofa is delightful the work gone into it is superb and the delivery men were outstanding and very polite … Read Full Review

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★☆☆☆☆

“RUDE, AND UNHELPFUL”

Written on: 20/06/2016 by Miquetta (1 review written)

I went into the Croydon Store, with plans and measurements of a hall way and lounge area.Two salesman worked out how much carpet and underlay I would need. I paid in cash for the carpet and underlay. When the carpet fitter attended he only fitted the carpet in the lounge area. Left the remaining carpet in the property. After 1 week of phone calls - I am told now that if I want the carpet fitted in the hall way that I would have to buy more underlay and pay the carpet fitter extra to come out… Read Full Review

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★★★★★

“SOFA , CHAIR AND COFFEE TABLE”

Written on: 19/06/2016 by Judithwaine (1 review written)

After finding what I was looking for on the scs internet site, I made a journey to the Bedford store where I was greeted with a welcome smile from a member of staff, the member of staff that served me let me take my time there was no pressure at all. Looking at the sofa and chair in the shop I new that was the one, after choosing the colour I paid for it there and then. Three day later I decided that I would like the matching coffee table so phoned the shop the person that took the call would… Read Full Review

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★☆☆☆☆

“Rubbish product”

Written on: 14/06/2016 by Dominguezoe235 (1 review written)

My husband bought two lazy boy chairs although mine was ok my husbands was terrible.The chair was not even quite one year old when we reported that the leather was pealing of the arms and back.By the time they came out it was then over one year old.An engineer came and had a look and took loads of photo's then went and upturned the chair and started messing about with the underside.He went out of the street and my husband sat in the chair and when he pressed the button to put it back to the… Read Full Review

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★☆☆☆☆

“I will never buy from SCS ever again”

Written on: 06/06/2016 by Noep178 (1 review written)

I bought a suite from SCS in December 2014 wen I notice the fading on the chair it was 13 months old. I rang the insurance I took out instore to explain my problem. The insurance company declined my claim explaining that the insurance doesn't cover fading. This was declined before anyone had even been to look at it. For a number of weeks I was trying get in touch with customer services. I got fed up of being on hold for 20 mins plus. I contact SCS through Facebook this was the only contact I… Read Full Review

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★☆☆☆☆

“Can't even get the carpet measurement right”

Written on: 03/06/2016 by gffryforrester (1 review written)

Ordered a carpet off SCSI end of April 2016 measured the floor twice and yes the floor has not got any bigger over the last 20years still the same measurements after 10 carpets haha gave measurements to carpet manager in scs bromborough wirral paid £321.00 sat back and waited for the big day 3rd June took day off work . Fitters arrived 9.30 am too fit carpet and hey presto too short fitter looked at invoice measured floor and started laughing they cut it short he said never I said .phoned scs… Read Full Review

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★☆☆☆☆

“absolute rubbish staff attitude in grimsby store”

Written on: 03/06/2016 by JayleeMcKinney (1 review written)

Went to gy store twice in past years to look for sofa .Both male members of staff very pleasant whilst they think you're going to buy a sofa and when they know you're not buying one they cut you off completely and became very ignorant.My husband and I were treated as though we were dirt under the sales staff shoes.we will never go to scs again we went to another furniture shop and nothing was too much trouble and we bought sofas from them and customer service was excellent.I don't recommend scs… Read Full Review

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★☆☆☆☆

“Absolutely Disgusting Customer Service”

Written on: 29/05/2016 by PaulToni (1 review written)

I bought a 3+2 sofa from SCS as i'm getting a itching and burning sensation and phoned SCS and they are not in the slightest bit interested. Always been told someone will phone back and no one does. Please don't buy anything from SCS.Been to the doctors who say I definitely have a allergic re-action to something,and SCS want £500 for a destructive test,even though we have taken out insurance,DON'T BOTHER… Read Full Review

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★★★★★

“Well done scs”

Written on: 29/05/2016 by PaolaTorres (1 review written)

I was met at the door by an advisor who put my mind at ease took me to sofa I wanted with no pressure gave me nice coffee answered all my questions although she was new explained every thing to me and we did a deal exellent service highly recommended could not fault it. happy customer… Read Full Review

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★★★★★

“Scs sales person ”

Written on: 23/05/2016 by Byson (1 review written)

On the 14th March went into Coventry Gallagher scs to browse was welcomed by an advisor who was not pushy like most sales people he gave us his upmost attention and left for a while so we could decide I placed a order and am awaiting my delivery On the 16th we returned to the store to purchase another sofa and was greeted by him again this sofa has now arrived and very pleased with it I hope I been pleased with my other when it arrives has for customer service gets a 10/10 from us… Read Full Review

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★☆☆☆☆

“Waited 19 weeks excepted delivery 10-14 don't buy from...”

Written on: 22/05/2016 by Carly76 (1 review written)

Waited 19 weeks excepted delivery 10-14 don't buy from scs customer service non existent love our sofa but only just got it… Read Full Review

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★☆☆☆☆

“AFTER SALES SERVICE TERI BLESS ”

Written on: 13/05/2016 by Mickyjm (1 review written)

Bought two sofas from scs and an insurance that supposed to cover everything so nothing to worry about That's about the biggest lie I've ever heard . We have had the sofas two years now and they were staring to feel uncomfortable we contacted the insurance company they said everything OK but cushions were breaking up but in the small print that wasn't covered. Contacted scs they said they wanted £75 nonrefundable to inspect even if it was a manufacturing falt. The only way I could get… Read Full Review

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★☆☆☆☆

“Awful Customer Service ”

Written on: 05/05/2016 by NatashaGill (1 review written)

Ordered a Sofa in November for delivery before Christmas which was fine all delivered although noticed faulty arm, I have had 2 technicians out who agreed problem, I have tried to contact customer services and each time waited over 20 minutes on hold. sometimes I have even given up. I have been told someone will call me back this never happens. I have had to take days off work and still not been fixed! still waiting to find out what will happen. I even rang the store I ordered it from who just… Read Full Review

Dianehowells's Comment

Written on: 05/05/2016

Are technicians from Castelan? Iv had problem since January 2016 still not resolved. I have rang Financial Ombudsman who are very helpful telephone no. Hopefully will be sorted now.

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★☆☆☆☆

“Ordered sofa ,was told estimated delivery in 4 to 6...”

Written on: 28/04/2016 by 281Flores (1 review written)

It's now 6 weeks but my sofa never got delivered. I phoned to be told it will be other 4 weeks at least before it will arrive at their store. I feel that their 4 to 6 weeks estimate is misleading and if possible would have cancelled or never ordered it in the first place if they had been more honest with the delivery time.will let you know in 4 weeks time if I get my order. I won't be buying anything ever again from this store.hmmm Unhappy customer… Read Full Review

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★☆☆☆☆

“Bad service ”

Written on: 28/04/2016 by Jayviona374 (1 review written)

Poor service. Was told 8 week delivery. I paid my 1100 pnd in 4 week.s still waitin 12 weeks later. Never again will i deal with s.c.s… Read Full Review

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★☆☆☆☆

“Awful ”

Written on: 26/04/2016 by Greene364 (1 review written)

I ordered a carpet from the Slough branch for my bedroom and asked if I could go home and confirm the size and call back and buy as I had liked what I had seen in store. I called back 4 times after no answer, eventually speaking to a member of staff who stated that as it was close to closing time, he would call me back first thing in the morning to order. I received no call and had to call them back myself the next day. I asked if I could speak to the man who took all of my details the… Read Full Review

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★★★★★

“bought sofas and carpet”

Written on: 25/04/2016 by TurnerStout (1 review written)

Iwould highly recommend SCS Livingston where I bought sofa and carpet staff very helpful and made you feel special they did not rush you they took time with you the only thing I dint like was paying for carpet to get deliverd as I choose shop to fit it as I already paid for couches to be deliverd but that's not saleman fault other wise very happy… Read Full Review

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★★★★★

“Helpful and friendly”

Written on: 20/04/2016 by 479Ray (1 review written)

Calls in to st Andrews quays store today was welcomed by a member of staff she explained the days offers to us then let us look round she then brought us a cup of coffee we were interested in the leo 2 setter and chair explained we had travelled from bridlington and was at the time not sure the colour would match our dinning suite she allowed me to take a photo of the colour to check when we got home unfortunately it's the wrong colour the member of staff was so helpful we will definitely go… Read Full Review

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★☆☆☆☆

“Dreadful Company”

Written on: 19/04/2016 by BrookeBoyd155 (1 review written)

I purchased 2 x Axis 2 Seater Manual Recliner Sofas on 2.1.16 and they were delivered on 10.3.16. During the 11 week wait we rang 3 times to try to find out a date when we could expect them/book a day off for delivery and were met with a different story each time. 'The sofas have just arrived in the port and will be delivered shortly" 2 weeks later we call and "the sofas are still abroad" that sort of customer service excellence you expect from a company such as SCS. On delivery within 10… Read Full Review

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