written by 395Tobin on 29/02/2024
carpets ordered in November, with agreed delivery date of early Dec. the delivery date was a deal breaker when we were shopping around. told carpet available for fitting end of Feb and no apology. Here we are 29th feb and still no carpet, no contact, no date, no apology.
written by GallopingGirlie on 04/02/2024
Terrible experience with SCS. Went to them for laminate flooring for our hallway in October 2023 (Livingston, West Lothian store), after being very happy when buying a living room carpet a few years back from their Edinburgh store. We found the flooring we liked, had a visit from their surveyor shortly after to measure up and confirm the flooring we'd chosen suited our hallway, and arranged finance. The flooring, underlay and door bars arrived 2-3 weeks later, and we were told the fitter would be in touch shortly after to arrange a fitting date. So far, so good. We then heard nothing for a few weeks and had to call SCS several times before eventually being called by the fitter and told he'd be out on 1st December to fit the flooring. We both booked a day off work for this and turned the house upside down, moving everything out of our fairly large hallway and 2 hallway cupboards in preparation. The fitter duly arrived, and immediately lost the plot, ranting at us about this being a bigger job than he'd been told and one that would take a few days and cost way more than he'd been quoted for doing the job by SCS. He also told us that the laminate we had was completely wrong for our floor! We contacted SCS and their surveyor came out again and confirmed that the laminate was correct for our floor. SCS offered to rearrange a date with the same fitter, but stated this wouldn't be likely before Christmas. We were not happy with this. We did not wish to use the same fitter after his previous nonsense, and did not appreciate the thought of our home being in disarray over Christmas. The best solution SCS could offer was that we found our own fitter! Fortunately we were able to find a very skilled and proficient local fitter who had a last minute cancellation, so was able to fit the flooring just before Christmas, and did a brilliant job (costing us nearly £400). However, near the end of the fitting, he discovered that he door bars provided by SCS (apparently the correct ones for the flooring) were the wrong ones and wouldn't fit the 12mm depth of the flooring. We reported this to SCS straightaway and were told that someone from the flooring department would call us back about this. It's now the first week in February, and we still await a response or resolution to this issue. My partner has called numerous times and is fobbed off each time with the same excuse... it's still being 'looked into by the flooring team'. So, we're left with £75 worth of door bars we are paying for as part of the finance agreement, an unfinished floor, and the risk of chipping and damage at the doorways as the edges are not protected by door bars. I'm incredibly disappointed by the poor customer service and lack of response/resolution from SCS over this. I have raised this today with Trading Standards, and will be contacting the finance provider too to see if they can offer any assistance. If you're considering flooring, I'd look elsewhere.
written by Lawson240 on 06/12/2023
Regrettably, our experience with SCS Harlow has not met the anticipated standard of service. Following the acquisition of our first home, we conducted thorough research and determined that SCS Harlow was the preferred destination for our furniture needs, including a sofa, carpets, and a dining table with chairs. Unfortunately, our experience has been marred by several issues. The carpet consistently lifts during routine vacuuming, the sofa was delivered in a damaged condition, and, most notably, the table and chairs were never received. Despite multiple interactions with various members of the customer service team, during which we conveyed our dissatisfaction with the situation, our concerns remain unaddressed. Ultimately, we opted to cancel the table and chairs order. However, we did not receive confirmation of the cancellation. A week later, upon contacting SCS Harlow, we discovered that the order was still pending, with an anticipated delivery date in January 2024, attributing the delay to manufacturing constraints. It is noteworthy that our initial order was placed in September 2023, with an assurance that all items would be fulfilled by early November. Regrettably, it seems that the individuals we have engaged with thus far have not effectively executed their respective responsibilities, despite readily accepting payment. This situation raises concerns about the competence and professionalism within the organization. For those considering SCS Harlow for their furniture needs, we caution against the possibility of receiving damaged goods or experiencing non-delivery. We strongly recommend that SCS Harlow prioritizes improvements in communication with both manufacturers and staff. The burden of rectifying lapses in professionalism, communication, and transparency should not fall upon the customer. We assert that, as paying customers, we should not bear the consequences of their operational shortcomings. Considering the disheartening experience thus far, we anticipate a prompt resolution and a refund that appropriately compensates for the inconvenience, time wasted, and the receipt of damaged goods. Our hope is for a swift and amicable resolution to rectify the current situation. However, given the nature of our experience, we express our profound disappointment and advise potential customers to explore alternative options for their furniture needs.
written by 415McGrath on 20/11/2023
Nice sofa which was delivered smoothly and earlier than originally forecast, which was good. Surprised by how much we ended up paying though. On top of showroom price we were charged £100 for delivery, which seems steep, and a further £90 for cushion filling to match that in the showroom model. Call centre told us 'standard' filling does not hold its shape and you have to re-shape cushions every time someone has sat on them. No one told us this until after we had ordered the sofa, which I don't regard as good practice.
written by Jdc90 on 24/09/2023
I purchased a sisi italia lloyd sofa and after only 16 month the leather as severely peeled away on the seats,I have contacted scs but the aftercare is appalling and they don't want to know claiming its customer accidental damage. Well if sitting on a sofa counts as accidental damage then it's not fit for purpose in my opinion. I have looked into this problem and it's the delamination of the leather causes this to happen when it's either poor leather or the way it's been oversprayed during manufacturing. Scs will not take responsibility for this at all .They claim they have highly trained technicians and trust their reports ,that's the same technicians that they let go shortly after my complaint and now source the work out to a company. The ombudsman is supposed to be independent but they only go on the report from scs.I requested a second inspection of the sofa but this was denied. I intend to keep fighting this case as they have taken my money for furniture that I believe is of inadequate quality. I have read alot of reviews on different sites were others have had the same problem that I'm experiencing. I really don't understand how they get away with this at all. Please don't waste your hard earned money at scs I wish I had read reviews before making a purchase.
written by 162Jamison on 23/08/2023
Leather stretching all over on 4 week old settee. That bad on seating we can only sit on it for so long as it all creases beneath you and is very uncomfortable. After what I paid I am disgusted with this firm . Will telling all my friends never to buy from this firm. Dis.gusted with your Aftersales policy.
written by CarnoustieCitizen on 13/06/2023
We have had an Endurance Claudius suit for a total cost of £4500. It’s not a month old and the material is starting to fray. This will be the start of other deterioration. We have no pets nor children, We will see what SCS decides to do with out situation. We have no confidence in this present suite. Also we asked THREE times for the after care clearing kit We paid for. Twice we were told the warehouse were dealing with it. If SCS are worth their reputation they will exchange this suite that is already showing signs of wearing out . We will await and see what happens next.
written by orhanaydin on 14/05/2023
Bought flooring on the 19th of February and waited 3 months for it to arrive, only to be told today that it has been cancelled due to a shortage of stock. We have tried to contact the company however, the phone number does not work. Such a waste of time, very disappointed! DO NOT BUY FLOORING FROM THIS COMPANY!!!
written by Kyan351 on 15/04/2023
Maybe highly rated company on trustpiolet but this is because they basically 'strongly' encourage you to leave a review for a discount. This review site speaks for itself. when things don't go as they should then they don't want to know. Had sofa less than 2 years and springs have slowly been popping away from frame. They say its out of warrenty but no clue about my statutory rights. Should last longer than this and currently got a court date with them. Alls I wanted is the springs putting back into the frame. You can see where they were nailed in to close to edge and nails cracked out of the frame. Always used DFS tried SCS but never again. If you choose this company just hope nothing goes wrong
written by Vincenth133 on 11/04/2023
Fantastic staff ….so, at 73yrs old , purchased , what I thought will be my last sofa … Aurora sofa unit … Delivered and within 2 days realised the seat cushions are soo poor quality … On investigation , 3 pieces of poor quality foam make up the inner of seats …. they crease down to sofa frame when you sit in them !!! This did not happen in showroom !!! With atheritis hips and knees I was careful to check the firm seats and height on buying my £1,350 sofa … What a huge mistake !!!! DO they use special display seating ….. ?
written by AAshleyoco on 10/03/2023
Of anyone’s thinking of buying a new sofa AVOID ScS Sofas placed a order for a new sofa back in November that was due to come February it was then delayed till March tried to cancel it due to the delay and was told I couldn’t as it was under 28 days. I then got a phone call 2 days ago to arrange delivery for this coming Monday. To then get a phone call today to be told it’s arrived faulty and I could be waiting a further 4 months for a replacement. The customer service is the one of worse I have ever experienced.
written by Auntieg on 16/02/2023
Arrived on time and looks fantastic in my home crew. Representatives were polite and very professional excellent service I would highly recommend them to anyone
written by DWaB on 13/01/2023
I purchased a sofa on 2nd October in the Bolton store and still haven't received it. We changed the design 8 days after purchase because we couldn't cancel after 7 days and as such our statutory rights were invalid. Besides, the sofa was released and being manufactured. So the promised November date would be December as they could change the order but not cancel. December came and nothing. No call, nothing. Called to find out to be told it was 13th January as per a confirmation which we had queries and that the sofas are made just before they are shipped, so it wasn't actually ever made. Given a terrible sofa and seat to sit on over Christmas and New Year. 11th January sent an email link to pay the balance before the 13th January to avoid delays and on the 13th of January sent an email it would be at least until the 30th of January before delivery after I had paid the balance. Customer service keep telling me on any number of occasions its not there fault and offered an insulting £50 then £100 compensation. So it will be 4 months and counting as there are no guarantees it will arrive. DO NOT believe what these people tell you. an absolute shambles. Oh and Mr L L Bowen, be aware what they are doing to deliver your designs!
written by Acotton80 on 30/12/2022
Made in store order which delivery was fine start of Oct then realised the premium care kit was missing. After many emails and phone calls between myself and SCS I am STILL waiting for something that I paid for and they haven’t given me. All I get every time when in contact with them is “sorry, but dispatch are sending again and will be with you in a few days”. Have even been given exact date of delivery and still not received. This is now coming up to THREE months from when the product should have been delivered. After cafe service is appalling…be careful
written by Boles on 10/12/2022
Had our delivery this morning, they phoned us 30 mins before delivery and were prompt and very professional in every aspect. These guys knew what their job was all about professional the way they unwrapped it and took the waste with them. Thanks again guys.
written by Temp13 on 02/12/2022
Bought a coffee table and Rug from this company .....paid upfront ; coffee table delivered; however was given a date ( no messages or contact on day ) of delivery of Rug and no show ; cancelled Rug and asked for refund ....... communication and contact has been zero for over a week now , no Rug , no Refund ......called several times to explain situation and organise refunded monies and all I get is false promises of outcome and return calls that never happen ,,,,,,the customer service has been shocking to say the least !!!!!!!! During this period there were other several concerning incidents of false messaging delivery date and times .....and extremely elongated waiting times on phone to get service without success ; I would advise never ever to use this company unless you like getting messed about , stressed, phone calls and spending money on products they don't deliver
written by AvoidSCS on 24/10/2022
90% of the companys SISI Italia range is produced to sub standard specs in China resulting in premature failure of the Seat foam and springs withing a 30 day period. The company does nothing to correct these issues, and is content for customers to waste valuable time resolving this issue. Only to then be further disapointed when the same product is supplied with the same inherent faults. This company doesn't value customers or supply grade 1 sofas.
written by allen2502 on 08/08/2022
I am absolutely disgusted with the way this company runs. And the qaulity of there goods. We got sent a suite which was damaged in transit. So was stuck with it until new suite was ordered. Then the replacement came. What a bag of poo it is. Trying to stay polite. Stitching all wrong and crooked. Material all loose and baggy. Insufficient stuffing. Poor qaulity material. This is an inferior replacement to an identical suite that was returned. Upholster came out. And agreed. Structurally was sound. But material wasn't stretched. Stuffing insufficient. Stitching not smoth etc etc. So we waiting for scs. One week. Nothing. So I rung and emailed. Would deal with it as a matter of urgency. There technician was reading the report. 2 weeks later nothing. So i ring again. Only to be told . Yeah we made a decision. Forgot to tell you. We not doing anything. The suite is adequate. Go away. No point appealing we won't change our mind. Absolutely shocking company. I will never return. And encourage everyone else to avoid these them.
written by Kirklandsk426 on 08/07/2022
We purchased a leather sofa from SCS. After 5 years the leather started to peel off, very slight at first and now there are big patches missing all over the sofa. We went into SCS and explained the problem and they explained there was a manufacturing issue with the sofa we purchased, due to the leather laminating process, the leather was peeling off hence they pulled the product. I asked how long they would cover such an issue and was advised that a problem like this would always be covered. However, upon contacting their customer service, they explained the warranty had passed and they would not do anything further. I was amazed at such behavior when they knew they were selling defective products. So obviously SCS will never have our custom again and I hope this feedback saves a few others from this terrible product and service.
written by Piketi444 on 18/05/2022
I observed the furniture on the floor and it seemed fine. It arrived to my home and within a month it looks like rental furniture. Cushions immediately show wear. This is furniture for a rental property that gets replaced often. Go somewhere else.
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As rated by our community of reviewers
Rosiemac70's Response to allen2502's Review
Written on: 11/12/2022
In same position customer care is Don't care. Ordered a chair January 2022 paid in full delivery July. Chair came end of June wrong colour
Spoken to customer service insisted I got order wrong, as I was having work done in my home and was discusted with SCS chair not uncovered totally was relegated to spare room. Recently finished refurbishment chair totally uncovered is not fit for purpose. Waiting on SCS Don't care ringing back, Ringing my local Trading Standards if no joy from either chair will be going to my local SCS Northampton. They may as well have it as I certainly don't want shoddy goods in my lounge.
Next step COURT
Allen2502's reply to Rosiemac70's Comment
Written on: 11/12/2022
I had third suite . Still waiting. Got a 2nd upholster out who agreed. It was poo. I had to fight. New suite due next week..
3rd time lucky