SCS Sofas Reviews - www.scssofas.co.uk

★★☆☆☆
1.6 / 5
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Latest Reviews

★☆☆☆☆

“reclinning settee and chair”

Written on: 24/07/2015 by carolclqrk (1 review written)

we are very disappointed with the quality of the recliners, mainly because they are front heavy when they are extended and dangerous, if you are not care full you end up on the floor, this has happened a couple of time to myself and my granddaughter, we are very unhappy with this product considering how much it cost us. but what can we do we have only had the chair and the settee since the 26th june. mr jones and mrs c. clark ( unhappy customers)… Read Full Review

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★☆☆☆☆

“Poor quality poor delivery poor aftercare poor company”

Written on: 22/07/2015

Ordered a corner sofa and chair in October 2014, finally got it delivered week before Christmas, it has hardly been used and yet the cushions are flat very very poor quality of furniture considering we paid £2100!!! After care was disgusting and the attitude of the store manager was the same, didn't care as long as he got his money and you were gone. Never ever will I shop there again and would warn others not to as well. It's amazing how many complaints have gone into trading standards… Read Full Review

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★☆☆☆☆

“big mistake ”

Written on: 22/07/2015 by fkAllen99 (1 review written)

I'm very disappointed with the service received as I was told that not to worry about any damage or stains in regards to kids making any marks on the white leather sofas. The way the sale's person at the Bradford foster square retail park store he resaured me that not to worry about a thing, but when it came to claim the attitude shown by the store was extremely disappointing and very unprofessional. I feel extremely let down and basically cheated by the store and I would never shop there… Read Full Review

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★☆☆☆☆

“Two orders both cocked up”

Written on: 21/07/2015 by Paisleyc427 (1 review written)

We ordered a sofa along with our daughter on the same day. We were quoted 8 weeks delivery. After 8 weeks we checked on our order only to be told they had cocked up and forgot to order from manufacturer. Now told we have to wait another 8 weeks. They have broken the contract but refuse to budge. Our daughter was told their suite would arrive on time. They were given a date and took time off work. The suite never arrived and when they called the shop they were told that they had pulled the… Read Full Review

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★☆☆☆☆

“don't go rubbish”

Written on: 18/07/2015 by 152Fitch (1 review written)

Terible. Company too deal with after. Service very bad. And rude. Sent. Three people too look at our settee with photos doing nothing Don't. Go here… Read Full Review

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★☆☆☆☆

“nightmare on the high street”

Written on: 15/07/2015 by exskimmer (2 reviews written)

Visited grimsby shop last march, salesman was fantastic but all went very much downhill from there. when i did get back to the shop he was blamed because he had left. no excuse. we spent around £4500 on a leather lazy boy suite and carpet delivery to be june. got a phone call in may and told it would be two weeks late, and why was the carpet down to be delivered after the suite, as you can imagine i put them right on that one. Carpet delivered fitted for £60 wrong, it was £75 and we were not… Read Full Review

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★★★★☆

“Brilliant customer service!”

Written on: 12/07/2015

When we were looking round the store we were nether pestered into buying any particular sofas, we were left to brouse on our own, which we liked because after looking in other furniture stores can't say the same for those,but yet to have our three piece delivered so cannot rate the waiting time, been told up to seven weeks! The sales girl was brilliant and very helpful when we needed it… Read Full Review

Froggie's Comment

Written on: 20/07/2015

Their sales is usually very good, friendly, refreshments, bargains(?) etc. The delivery times are not so good BUT most of all the finished products and after sales service is disgusting - and just try getting your money back! They have all the bases covered.

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★☆☆☆☆

“NEVER buy a sofa from scs”

Written on: 09/07/2015 by xgBarnett425 (1 review written)

We bought 2 leather sofas the same as my parents, all of them have peeled and SCS blame it on the cleaning. I've since read other people's comments and they have also had the same problem. I've just come off the phone to them after complaining for several months and there blaming it on us, they haven't even sent an engineer to look at the damage. I wish we bought are some from DFS which is were we bought are le sofa from years ago. Oh well try and go through the small claims court now as my… Read Full Review

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★☆☆☆☆

“AVOID AVOID AVOID”

Written on: 06/07/2015 by motherwitch (7 reviews written)

We purchased a lovely large 3 seater sofa & waited for the delivery. After 5 weeks we had a call saying your sofa is ready for delivery so we made the arrangement with the understanding of 1hr pre call. Whilst @ work i had a call from delivery driver saying he was 5mins from my house,(confused) thought is that an hour, . when the sofa reached me and the drivers unwrapped it we all noticed glue patches on the back & all feet scuffed & did`nt match, ( not happy). Called the store they said it… Read Full Review

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★☆☆☆☆

“A BIG DISGRACE”

Written on: 05/07/2015

SCS Wolverhampton............. PUBLIC DISGRACE Shameful after sales and customers service Waited several weeks for delivery, still could not provide a suitable delivery date or time weeks after purchase date Avoid this store They withhold essential information from you until after the sale … Read Full Review

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★☆☆☆☆

“Use this shower at your peril!”

Written on: 28/06/2015 by Gmarley (1 review written)

Do not use this retailer! 28/06/2015 by Gmarley One star as it will not allow me to write a review with zero! I have never dealt with a more unhelpful, unprofessional, uncaring shower in my life. Have you never heard of customer care? I bought a chair sight unseen via the telephone and paid for delivery via an independent courier service. When it was delivered it was badly damaged, which was not done in transit. When I contacted the Basildon store, I was informed that they had a record on… Read Full Review

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★★☆☆☆

“Will never buy from SCS again.”

Written on: 27/06/2015 by LinaFischer362 (1 review written)

Bought corner sofa and carpet in Dec 2014. Wrong sofa construction information given by salesman in showroom. Told the salesman we had an awkward corner in house making manouvering difficult. Salesman assured sofa will be delivere in three pieces. When sofa delivered, came in just two pieces. Delivery men unable to make manouver and gave up leaving me to try and shift sofa. I had to rely on the kindness of a busy loacl builder, whi withing 10 mins of my call for help came and solved the… Read Full Review

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★☆☆☆☆

“Shocking!!!”

Written on: 25/06/2015 by Scsrshit (1 review written)

Used scs aintree got given an estimated date then called up and was told a definite date so had our old sofa removed... 3 weeks later still no sofa!!! Diabolical service from the store staff who didn't once apologies or have any empathy including the manager John. Refused to offer a sorry let alone compensation and i have also complained to head office via email letter and social media and had no reply!! AVOID at all costs… Read Full Review

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★☆☆☆☆

“Truly Awful Customer Service”

Written on: 23/06/2015

In late May I decided to purchase a Parker Knoll 3 piece suite from SCS Dundee for a property that I was due to move into in early July. At the time of purchase I explained that the suite was for a house that I was buying and that I would need to ask the current owners if I could go round and measure to ensure the suite would fit. I was told by the salesman that this was fine and just to phone if there were any issues with the size and my order could be changed, I wish to stress that at no… Read Full Review

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★☆☆☆☆

“Delivery”

Written on: 22/06/2015 by ZariahCobb (1 review written)

Ordered one small cushion 9 weeks ago still not got !!… Read Full Review

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★☆☆☆☆

“Ordering was fine Delivery and customer service shocking”

Written on: 21/06/2015 by Bigdaveyc (1 review written)

Ordered carpets for hall stairs and landing as well as living room service in store was fine. Got told delivery should be within 10 to 14 days this was not the case as nearly a month went by and I had to chase for a date for installation. Got given a date so ripped up old carpets and moved furniture out the day before only to recieve a phone call to be told they were not in store. really, a day before!!!! Have spoken to many members of staff about my anger as have two young children walking on… Read Full Review

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★☆☆☆☆

“appalling ”

Written on: 19/06/2015

Stay away from Glasgow Great Western Rd branch - they lie through their teeth to get a sale but then accuse YOU of being the liar when you query why the delivery date you were given has come and gone. Really bad attitude of aggressive, rude and shouty staff who have repeatedly called me a liar even after I got the sales man who duped me to confess he had given me the delivery date of 19th June. Now having to wait until July (which I'm sure will turn into August in the next two weeks!) and… Read Full Review

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★☆☆☆☆

“worst after sales ever encounted”

Written on: 19/06/2015 by rosie711 (1 review written)

Bought suite from then. I was delivered 11 days ago. All seemed fine. Was out that night . Also next day. Came home on the TuesdY evening. Went into the lounge have our first sit on our new suite. Upon opening lounge door we were hit by what I can only say aS a stink. I am a bad asthmatic and it took my breath away. We thought it would go so stAyed out of room till Friday. It was still bad. We had left window and fan on 24/7. Called shop they said manager would call us back. He did in his… Read Full Review

Gigim77's Response to rosie711's Review

Written on: 29/06/2015

Ohhh my gosh l bought a new suite from them and got delivered end of May my house has been smelly ever since l have ocd and this is embarassing for me the assessor cancelled last appointment. Now have to wait till 8th July foe him to come over l cant wait l just want the smell gone

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Elainewakefield's reply to Gigim77's Comment

Written on: 11/07/2015

We have been searching the house for month's for the cause of the smell. Is your sofa an endurance?

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★☆☆☆☆

“Awful Service”

Written on: 15/06/2015 by Elliea493 (1 review written)

Had carpets fitted end of April, so many issues and faults especially with the fitter who is no longer working for them because of a number of complaints from customers, he was rude, smoking in my house and using foul language and made so many errors that I am still waiting for the remainder to be rectified, almonst two months on… Read Full Review

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★☆☆☆☆

“AWFUL”

Written on: 13/06/2015

Ordered a carpet from the Bolton store, delivered wrong carpet ours got fitted in another house then 2 weeks later waited in again all day then got note through door to say we hadn't been in!! Called the manager at the store and explained no one's knocked on the door, and he said well the fitters been and no one was in, Two of us was in and he's saying we wasn't! Won't give us a refund, now there expecting us to pay another £30 delivery and fit it ourselves. We only wanted a carpet it's been… Read Full Review

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