SCS Sofas Reviews - www.scssofas.co.uk

★★☆☆☆
1.6 / 5
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Latest Reviews

★☆☆☆☆

“A BIG DISGRACE”

Written on: 05/07/2015

SCS Wolverhampton............. PUBLIC DISGRACE Shameful after sales and customers service Waited several weeks for delivery, still could not provide a suitable delivery date or time weeks after purchase date Avoid this store They withhold essential information from you until after the sale … Read Full Review

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★☆☆☆☆

“Use this shower at your peril!”

Written on: 28/06/2015 by Gmarley (1 review written)

Do not use this retailer! 28/06/2015 by Gmarley One star as it will not allow me to write a review with zero! I have never dealt with a more unhelpful, unprofessional, uncaring shower in my life. Have you never heard of customer care? I bought a chair sight unseen via the telephone and paid for delivery via an independent courier service. When it was delivered it was badly damaged, which was not done in transit. When I contacted the Basildon store, I was informed that they had a record on… Read Full Review

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★★☆☆☆

“Will never buy from SCS again.”

Written on: 27/06/2015 by LinaFischer362 (1 review written)

Bought corner sofa and carpet in Dec 2014. Wrong sofa construction information given by salesman in showroom. Told the salesman we had an awkward corner in house making manouvering difficult. Salesman assured sofa will be delivere in three pieces. When sofa delivered, came in just two pieces. Delivery men unable to make manouver and gave up leaving me to try and shift sofa. I had to rely on the kindness of a busy loacl builder, whi withing 10 mins of my call for help came and solved the… Read Full Review

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★☆☆☆☆

“Shocking!!!”

Written on: 25/06/2015 by Scsrshit (1 review written)

Used scs aintree got given an estimated date then called up and was told a definite date so had our old sofa removed... 3 weeks later still no sofa!!! Diabolical service from the store staff who didn't once apologies or have any empathy including the manager John. Refused to offer a sorry let alone compensation and i have also complained to head office via email letter and social media and had no reply!! AVOID at all costs… Read Full Review

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★☆☆☆☆

“Truly Awful Customer Service”

Written on: 23/06/2015

In late May I decided to purchase a Parker Knoll 3 piece suite from SCS Dundee for a property that I was due to move into in early July. At the time of purchase I explained that the suite was for a house that I was buying and that I would need to ask the current owners if I could go round and measure to ensure the suite would fit. I was told by the salesman that this was fine and just to phone if there were any issues with the size and my order could be changed, I wish to stress that at no… Read Full Review

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★☆☆☆☆

“Delivery”

Written on: 22/06/2015 by ZariahCobb (1 review written)

Ordered one small cushion 9 weeks ago still not got !!… Read Full Review

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★☆☆☆☆

“Ordering was fine Delivery and customer service shocking”

Written on: 21/06/2015 by Bigdaveyc (1 review written)

Ordered carpets for hall stairs and landing as well as living room service in store was fine. Got told delivery should be within 10 to 14 days this was not the case as nearly a month went by and I had to chase for a date for installation. Got given a date so ripped up old carpets and moved furniture out the day before only to recieve a phone call to be told they were not in store. really, a day before!!!! Have spoken to many members of staff about my anger as have two young children walking on… Read Full Review

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★☆☆☆☆

“appalling ”

Written on: 19/06/2015

Stay away from Glasgow Great Western Rd branch - they lie through their teeth to get a sale but then accuse YOU of being the liar when you query why the delivery date you were given has come and gone. Really bad attitude of aggressive, rude and shouty staff who have repeatedly called me a liar even after I got the sales man who duped me to confess he had given me the delivery date of 19th June. Now having to wait until July (which I'm sure will turn into August in the next two weeks!) and… Read Full Review

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★☆☆☆☆

“worst after sales ever encounted”

Written on: 19/06/2015 by rosie711 (1 review written)

Bought suite from then. I was delivered 11 days ago. All seemed fine. Was out that night . Also next day. Came home on the TuesdY evening. Went into the lounge have our first sit on our new suite. Upon opening lounge door we were hit by what I can only say aS a stink. I am a bad asthmatic and it took my breath away. We thought it would go so stAyed out of room till Friday. It was still bad. We had left window and fan on 24/7. Called shop they said manager would call us back. He did in his… Read Full Review

Gigim77's Response to rosie711's Review

Written on: 29/06/2015

Ohhh my gosh l bought a new suite from them and got delivered end of May my house has been smelly ever since l have ocd and this is embarassing for me the assessor cancelled last appointment. Now have to wait till 8th July foe him to come over l cant wait l just want the smell gone

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★☆☆☆☆

“Awful Service”

Written on: 15/06/2015 by Elliea493 (1 review written)

Had carpets fitted end of April, so many issues and faults especially with the fitter who is no longer working for them because of a number of complaints from customers, he was rude, smoking in my house and using foul language and made so many errors that I am still waiting for the remainder to be rectified, almonst two months on… Read Full Review

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★☆☆☆☆

“AWFUL”

Written on: 13/06/2015

Ordered a carpet from the Bolton store, delivered wrong carpet ours got fitted in another house then 2 weeks later waited in again all day then got note through door to say we hadn't been in!! Called the manager at the store and explained no one's knocked on the door, and he said well the fitters been and no one was in, Two of us was in and he's saying we wasn't! Won't give us a refund, now there expecting us to pay another £30 delivery and fit it ourselves. We only wanted a carpet it's been… Read Full Review

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★☆☆☆☆

“Stay Away from the Leeds Store...!!! ”

Written on: 13/06/2015 by MrDavies01 (1 review written)

Please think twice if you are choosing to purchase from the Leeds Birstall store. They turned what should have been a pleasant experience into a nightmare. They took longer to deliver the sofa than the stated 7 week turnaround time. If you pay the deposit on one card, you have to settle the bill on the same card which nobody ever told us at the start and caused us a big issue. Then after an 8 week wait they had the cheek to send us the wrong sofa! After several calls to the store, I keep being… Read Full Review

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★★★★★

“Silverlink Store the best customer service”

Written on: 13/06/2015 by MaribelAndersen (1 review written)

Went into Silverlink store in North Shields, the staff let you browse in your own time with out pouncing on you. We decided on a sofa and asked a member of staff who answered our questions. We went ahead to order our choice. I must say she was fantastic and so was the other person I dealt with well done I am now looking forward to my sofa arriving. … Read Full Review

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★☆☆☆☆

“Shocking service”

Written on: 13/06/2015 by Theodore163 (1 review written)

Beware Not a good company to buy from. First of all they told us we had missed the delivery date for Xmas for carpets and sofas which we were fine with. That is until they decided to deliver the sofas 17th December but no carpet ( we wanted them to carpet first to avoid sofas being damaged being moved out of the room again). Also sofas came with wrong scatter cushions which we have had to contact them at least 10 times and we are still no closer to getting the right cushions 7 months later, how… Read Full Review

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★☆☆☆☆

“UPSETTING EXPERIENCE AT BRADFORD!”

Written on: 11/06/2015 by SaniaAli (1 review written)

After buying the sofa i fell in love with a few weeks prior I feel I was totally misled into buying the carpets that were on offer with the sofas. I was told i could cancel before measurements were made. I tried cancelling later thinking it was out of my budget and instead of finding a way around my problem i felt I was ridiculed that i couldn't afford it. And I was told my carpets were already made to order from the estimate they made when purchasing and were waiting on me to call for… Read Full Review

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★★☆☆☆

“Delivery”

Written on: 10/06/2015 by graememoon (1 review written)

Was told by salesman they had 3 of the suites i picked in warehouse ready for delivery......LIES He also told me delivery would be between 10 - 12 weeks......MORE LIES After being told by store it would be with them on Monday 8th June then delivered to me its still not arrived and they now can't tell me when it will. 14 weeks and counting. AVOID THIS STORE IF POSSIBLE… Read Full Review

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★☆☆☆☆

“STEER WELL CLEAR”

Written on: 09/06/2015 by AllanFitzsimmons (1 review written)

Bought 1600 pound corner unit ....delivered over estimated time....then had furniture covered was decorating....have had it 3 months....all the seems are out of line....all filling in cushions have gone flat no filling in corners of cushions..upholsterer came told me to beat my cushions up everyday...i do not have the strength and no zips just filling thrown in gaping hole...has since asked what do they propose to do....sew it up...what a joke i didn't buy new furniture to sew up...told them if… Read Full Review

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★☆☆☆☆

“Delivery”

Written on: 08/06/2015 by Tanya27 (1 review written)

I was told that my sofa would be delivered within 5-7 weeks after 8 weeks I phoned them they said it would be in the beginning of June it has now been 10 weeks I have phoned them again and they have said it will be in next week lets see!! Not even a courtesy call to let me know anything will never buy from them again!!!… Read Full Review

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★☆☆☆☆

“AWFUL, AWFUL, AWFUL - DON'T EVEN THINK ABOUT IT!”

Written on: 08/06/2015 by gxNash208 (1 review written)

Appalling after sales service at Norwich. We were told 12 weeks delivery but documentation said 12-14, and we waited the full 14 weeks. We could live with that, but we couldn’t live with the £1700 worth of settee & chair that were delivered being the wrong colour! Would you accept a black car if you had ordered a green one? The manager was extremely evasive – we could never get to talk to him when we rang, but were promised numerous times that he would ring back within agreed timescales… Read Full Review

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★☆☆☆☆

“Diabolical customer service !! ”

Written on: 04/06/2015 by SteveWV10 (1 review written)

I have never received such terrible customer service in my life, than the service I have received from SCS. We purchased a sofa from the Wolverhampton branch took out extended warranty which isn't worth jack. The Sofa and carpet came to nearly £2000 and was delivered damaged since then we have made so many phone calls to their customer care department who fob you off and never call you back. I will tell anyone who will listen about the shocking experience we have suffered through Scs please do… Read Full Review

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