SCS Sofas Reviews - www.scssofas.co.uk

★★☆☆☆
1.6 / 5
15% of users recommend this
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SCS Sofas - www.scssofas.co.uk

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Latest Reviews

★☆☆☆☆

“No Communication”

Written on: 24/01/2015

Ordered 2 sofas in the Christmas sales originally advised delivery would be around 5 weeks no problem. Receive a call from the Thurrock store where we spent our £1300 to advise deliver would be made to me on the 26th January which was perfect and ahead of schedule. Then asked to pay my balance in full by 21st January as this has be paid 2 working days before delivery. The following day receive another call from the store to advise delivery would be brought forward to 24th January, even better… Read Full Review

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★☆☆☆☆

“Dont buy form SCS”

Written on: 23/01/2015 by 467Kincaid (1 review written)

Their furniture is not cheap it if doesnt last longer than 1 year. Called them out to my settee as the leather was peeling off on just one section. Report said cleaning material was not correct sent by the manufacturer. Result they want to send another technician out from the same company to look at it again. Now the damage is even worse as its been 3 months since I reported it and you can see it is a fault because it is just one section of the settee. I will take this much further if I have to… Read Full Review

Sueelston's Comment

Written on: 23/01/2015

We just bought 2 sofas from them and had a free 10 year guarantee I would check that

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★☆☆☆☆

“Poor Customer Service & Poor Quality Settee”

Written on: 21/01/2015 by LouLee8184 (1 review written)

We have just received a visit from an engineer assess the poor quality of of three Seater leather settee which we received just before Christmas. It's a joke! We complained as the quality of the foam in our cushions is rubbish and the 3 Seater is quite clearly only fit for purpose as a 2 Seater as you sink in the middle!!! The engineer agreed that he couldn't understand why they would make it as a 3 Seater and advised us that we should only sit near the arms and not in the middle??? He then… Read Full Review

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★★★★★

“Fantastic Quick Service”

Written on: 21/01/2015 by Goodwinzi39 (1 review written)

We went into the shop in Norwich on 4th January 2015 and ordered 2 three seater sofas.Was told they would be delivered in about 6-8 weeks (no problem ).Received a phone call on Friday 16th to say our sofas were due to go into their warehouse on Monday 19th and they could deliver on Tuesday 20th.Got a phone call on Tuesday to say the delivery lorry would be with us within the hour.An hour later the sofas arrived.The delivery men were very polite and helpful.Took some photos down off our hall… Read Full Review

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★☆☆☆☆

“worst customer service ever experienced”

Written on: 21/01/2015 by Eliezera1988 (1 review written)

Where do i start!? Do not buy from scs ... they feed you with complete rubbish take your money and do not do anything when you have a problem .. i have had 2 call outs and told the man the problem with sofa ... foam sagging .. not what i asked for at all. Their response is that there is nothing wrong with the sofa when there clearly is ... everyone has passed comment about the fault .. all ive asked for is for the problem to be fixed as it was like this from the first day i had it ... all ive… Read Full Review

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★☆☆☆☆

“Warning!. Norwich store. no refunds given.”

Written on: 16/01/2015 by Cobyj1965 (1 review written)

Ordered 3 piece suite June 2014, it now January 2015 and my leather suite complaint has not been sorted out, Manager and other staff only interested in one thing, your money, they don't understand or obey the sale of goods act 1979 Which is the Law, Be WARNER stay clear of any branch of ScS Furniture, Take a look at ScS rating on line, say no more, Its appalling!!! ScS head office is just as bad didn't want to know referred me back to store Manager to resolve.??? … Read Full Review

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★☆☆☆☆

“DISGUSTING ”

Written on: 16/01/2015 by BriannaCombs (1 review written)

Me and my partner decided to go to scs an buy a sofa for Christmas. We purchased on 9.11.2014 - in Wrexham by Chris, for it to arrive 15.12.2014 in time for Christmas - no didn't come at all, had a phone call of non management 2 weeks before Xmas to say sofa will not be ready until middle of January! Due to the manufacturers making an error with the fabric! 4weeks & 5 days it took them to call me? I explained I wanted the shop floor sofa. Scs manager explained no we couldn't have it "they… Read Full Review

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★☆☆☆☆

“SCS FEED YOU WITH LIES TO GET A SALE”

Written on: 15/01/2015 by bride89 (1 review written)

Have your sofa delivered tomorrow or lose your deposit!!! statement made by manager in the Purley store Called 6 times in one morning to threaten us like this. It has been like this from the moment the sale was made the Purley Store has just opened and no doubt will soon close!! We are disgusted (watchdog pops to mind)… Read Full Review

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★☆☆☆☆

“shoddy chinese sofas”

Written on: 10/01/2015 by Lyon356 (1 review written)

What a load of rubbish, poor salemen, terrible customer service, and just do not care a dam , as long as your moneys in their account , do not buy from these people, i mean it you will get ripped off , and beware the engineers who come to repair or inspect your sofa they work for shoddy chinese sofas , need i say more… Read Full Review

Manibuck's Comment

Written on: 14/01/2015

Totally rubbish took measurements of my front door salesman said sofa eould go through no problem.i asked him numerous times and just said no problem.sofa didnt go through and had to pay 150 extra.had company back 4 times.cushions didnt fit to short.then come back put more filling in.then come back with new cushions .then sounds like spring gone and sitting on floor...

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★★☆☆☆

“Poor customer service”

Written on: 07/01/2015 by vmCarlson1959 (1 review written)

Poor customer service at Chester branch ,staff unabliging,particularly a young female staff member .carpet salesman gave me the hard sales pitch made me feel uneasy and very direct.carpet fitters uniform where filthy turned up at 7am didn't telephone beforehand as promised spilt tea over New carpet and didn't inform me ,left packaging and access carpet,carpet not fitted straight on top stair ,will not be using this company again. … Read Full Review

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★☆☆☆☆

“Terrible customer service and after sales”

Written on: 04/01/2015

I bought 3 sofas from scs Watford on nov 1st 2014 after seeing numerous adverts on tv and radio about order now for GUARANTEED Xmas delivery, first of all 2 of the sofas were 2 weeks late after many phone calls and being fobbed off time and time again getting told they would call me back and never did I finally managed to speak to the salesman to tell him were in our brand new house and my pregnant wife has been sitting on the floor for 2 weeks and he and offered me £100 good will gesture… Read Full Review

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★★☆☆☆

“customer service, dartford”

Written on: 31/12/2014 by ArturoChandler (1 review written)

Brought a corner suite before Xmas delivery march not a problem. As I got a free carpet also wanted to have matching carpet in hallway. Contacted the same seller to arrange appointment, arrange over the phone, please can you contact me when arranging with carpet estimate personal. No phone call had to ring back, coming round tomorrow as planned. He said you will get a call from the same seller same day that was 2 weeks ago and still no call. I should not have to run after people if they want my… Read Full Review

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★☆☆☆☆

“Rubish service Very badly made furniture”

Written on: 30/12/2014 by LYNNHBF (1 review written)

I purchased a 3 Seater sofa and a swivel chair last December (2013). SCS delivered a 2 seater, This mistake took 4 months to resolve. Their customer services both in the store and head office was appalling. I have had a number of sofas in my time, this one is the worst one. The seat cushions are made of poor quality foam, there is no support, from the very beginning the seat cushions gave way the moment they were sat on; every one who sits on it complains of back ache, I have bough a… Read Full Review

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★☆☆☆☆

“USELESS IDIOTS”

Written on: 30/12/2014 by ElsaWade340 (1 review written)

Nothing much to say except.. sells crappy sofas.Would never use again!!!… Read Full Review

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★☆☆☆☆

“almost given up”

Written on: 26/12/2014 by 25Pierce (1 review written)

We ordered a stratos 2 and 3 seater settee in Aug which was perfect for my wife ,seating position height . The first suite was delivered on time but faulty small cut in the leather, replaced with one with a split frame then a 3rd with a scuff, the 4th was checked in store before delivery which the manager condemned . we agreed to give them one last chance, they are having a new one made which will be delivered in new year . last chance !!!!!!!!!!!!!!!!!!!!… Read Full Review

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★☆☆☆☆

“very very disappointing”

Written on: 26/12/2014 by bee79 (1 review written)

Scs ruined our Christmas !!! ;( we bought sofas set in 22nd of November and we have been told that we will get our sofas before Christmas .They promised us the we will get our sofas on time.Today we have Boxing Day and no one was even calling us about any delivery .We haven't got any sofa in our living room so we had to cancelling a visit our family. We had also very bad experience with a carpet. Sales assistant put wrong color of our carpet and we were too trustful and signed without checking… Read Full Review

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★☆☆☆☆

“I wish they had a 0 star rating as they dont even...”

Written on: 26/12/2014 by tidgy20 (1 review written)

I wish they had a 0 star rating as they dont even deserve the 1 star recieved at the Hull st andrews quey store.First of all we went to the store the sales manager Tino was very helpful helping us choose a sofa suitable for my disabled husband and decided on a corner sofa a 3 seatder two carpets one of which was our free carpet which we upgrded and payed extra for. we decided to go home first and measure up before we committed ourselves. Unfortunately it didnt fit so we went straight back and… Read Full Review

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★☆☆☆☆

“lost our hall carpet still waiting for it 12 days later”

Written on: 24/12/2014 by Brucert346 (1 review written)

I would not shop again lost our hall carpet sent wrong sofa waited 7 hours for carpet to arrive 12 hours for sofa it arrived 7 pm they very rarely call call back after promising to do so… Read Full Review

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★☆☆☆☆

“Where do I start...SCS Stevenage Store”

Written on: 23/12/2014 by Rhettc158 (1 review written)

We have recently moved and paid cash for 2 sofas which we asked to be delivered to our new house. The warehouse in Thetford phoned arranging delivery to our old address and then pointed out that was the address we had put on the order...wrong,,,the new address in Oxfordshire had been put on it. Oh, it is at the wrong warehouse. 2 weeks later, the sofas are still in Thetford and no explanation has been given. My partner is on the way up there today (500 mile round trip!) in a hired van to pick… Read Full Review

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★☆☆☆☆

“dont buy from them ”

Written on: 23/12/2014 by Simsmt468 (1 review written)

discusting service !! bunch of idiots who cant organise a party in a brewery!! waterloovile branch need to sack the guy I dealt with: wat a complete usleless idiot messing about with peoples lives as he cant do his job properly they cant even tell me wen my sofa is due !! pathetic go to dfs or anyone but these people.chris flux … Read Full Review

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