Saga Car Insurance Reviews

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★★☆☆☆
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Latest Reviews

★☆☆☆☆

“Saga much changed - and not for the better”

Written on: 07/12/2016

Having formerly had great experience with Saga, we have insured our car for the past four years with little cause for complaint. We did not make any claims and our money went out of our account smoothly each month - essentially we forgot about them until we went to change our car. The new car was far less valuable than the old, yet Saga's quoted premiums for it had taken a sharp upward hike from those for the previous car. Naturally, we looked elsewhere and found many options for infinitely… Read Full Review

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★☆☆☆☆

“Made me drive illegally!”

Written on: 02/12/2016 by 443Allison (1 review written)

I phoned after moving house and they refused to change their records unless I sent them copies of my driving licence and V5. I checked with the ombudsman and this is not a requirement under the law, but the immediate change of address notification is. They are therefore making me drive illegally and have themselves committed an illegal act-BEWARE! Offered to send me a customer service letter up to 5-7 days to start a complaint, would not deal with complaint over the phone or by letter until I… Read Full Review

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★★★★★

“car insurance”

Written on: 10/10/2016 by Noey34 (1 review written)

Renewed my car insurance for second year with saga managed to save money then renewed house insurance saved 40 per cent on previous insurers… Read Full Review

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★★★☆☆

“Poor Windscreen Replacement Service”

Written on: 15/09/2016 by TitusWhalen (1 review written)

Contacted Saga Tuesday Morning re broken windscreen. Cannot drive car. Given wrong number for glass line (unobtainable) Eventually got through to Autowindscreens ( Saga agent ). Earliest they could do repair was on Friday, if I drove to Ipswich (220 miles return, probably 4 hours plus repair time) Going away next week so nothing possible until 13 days. Auto windscreens want excess payment (£75) upfront before they will even book a provisional date. Had similar problems 3 years ago with… Read Full Review

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★☆☆☆☆

“Claiming money falsely with threats of Legal Action”

Written on: 05/08/2016 by jasba1234 (3 reviews written)

After my Van Insurance expired , this Insurance company are claiming money from me with threats of Legal Action… Read Full Review

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★☆☆☆☆

“Rip off mercahnts”

Written on: 18/06/2016 by Barbara Aimson (4 reviews written)

Had all our Insurance with them for many years. After 14years we decided to change the car, I rang to inform them, it would be £150 extra for the remaining 9 months, which I thought was excessive. For the first time ever I decided to try Compare the Market, got one for nearly £200 less, even the excess was £50 less. Rang & informed them, even, the customer service agent agreed their car insurance is the dearest. We expected a refund, cancellation charge £50, I was very unhappy about that… Read Full Review

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★☆☆☆☆

“used to be good but it seems greed has overtaken them”

Written on: 04/06/2016 by sariq12 (1 review written)

no longer are saga the bastion of over fifties drivers,this past year has seen them far overpriced compared to many other non-exclusive insurers. despite my 20+yrs claim free,totally clean driving licence etc etc and being with saga for several years,now theyve decided they dont want anyone over fifty ooor they think anyone over fifty is easy meat to rip off perhaps. on go compare they are £160 more expensive ,ive just checked,than the first 10 cheapest/cheaper quotes. and what… Read Full Review

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★☆☆☆☆

“devious and deceitful”

Written on: 26/04/2016 by Lamy (1 review written)

They repeatedly tried to bully me to accept changes to my policy to extract additional money from me. I was threatened with the consequences of 'an insurer forced cancellation' if I did not. The dispute was over the acceptance of my NCD proof, which was validated by my previous insurer. They did not want to apply it yet insisting that I pay more rather than reject my initial application and refund my payment, made in full for the year. I kept all email correspondences and recorded their… Read Full Review

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★☆☆☆☆

“STRESSFULL USELESS NEVER AGAIN”

Written on: 19/04/2016 by McCoy483 (1 review written)

I tried Saga car insurance this year now I am getting older . NEVER NEVER again. Other drivers be warned that their windscreen cover is useless as they cannot get a replacement windshield done in in less than 19 days for any car. I had several large 12 inch cracks across the windscreen after being hit by a stone and expected a quick repair. I complained to Saga that this long delay was unacceptable and was told that they only use one repair company and that there were long delays. I asked to… Read Full Review

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★☆☆☆☆

“Aptly named - SAGA!!”

Written on: 13/04/2016

Following an minor accident in March 2015 my experience with Saga has been a complete and utter disappointment. The insurance section was fine but as soon as the claims section took over - nightmare. The matter was overlooked on two occasions, both for a three month period, eventually the was 'lost'. Each time I phoned, I was reassured the matter was being dealt with. Obviously it wasn't. Lyons Davidson took over Saga Law and promised to complete the matter with haste, however, it is still… Read Full Review

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★☆☆☆☆

“Saga has changed for the worse”

Written on: 23/03/2016

It seems that things have changed at Saga, my initial feeling is that suddenly Saga has become a rip off business. Why? read on.... We have insured our 2 cars with Saga for the last 4 years. Each year I have had to negotiate to get a renewal price similar to the previous year, and I have no problem with negotiation, but now things appear to have changed even though nothing has changed with our details, no claims no penalty points, nothing. The renewal cost of one car has gone from £220 to… Read Full Review

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★☆☆☆☆

“Complete fiasco after an accident that wasn't my fault”

Written on: 17/03/2016 by SafetyPerson2 (1 review written)

Decided to take out car insurance with Saga as they are advertisements stress they are for the over 50's. What a joke. After someone ran into my car I managed to get two witness names and contact details in case of any future complications. I telephoned their so called claims department and explained the accident in detail and was immediately told that it was my fault. After arguing my case for several minutes the lady informed me that her company work on behalf of Saga for all claims and she… Read Full Review

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★☆☆☆☆

“More money for nothing!”

Written on: 14/03/2016 by Fedupdriver (1 review written)

Fully comp insurance I have,Got a stone chip on the windscreen I did,size of a cooked grain of rice it was.Phoned Saga the next morning I did,advised chip would be repaired in Three weeks I was.After one week the chip grew to over 10 millimetres it did.Contacted Saga again I did.Was advised would now need a complete windscreen and I would have to pay £75 right away which I did.The installation date was given as the same date that the original stone chip was supposed to be repaired it was.The… Read Full Review

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★☆☆☆☆

“Really bad service from start to finish”

Written on: 26/02/2016 by Maximus1963 (1 review written)

My car was hit in a car park and the person in question admitted liability so I presumed it would be straightforward. Their were 2 relatively small dents to 2 doors on the passenger side, not huge damage. About 10 days after the initial accident my car was called into one of the garages that Saga uses. I didn't envisage a problem. I was given a courtesy car as per my insurance cover. I heard nothing for 2 weeks. I contacted Saga on a number of occasions asking as to why my car wasn't ready… Read Full Review

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★☆☆☆☆

“Quote”

Written on: 21/02/2016 by Mahoney379 (1 review written)

Over 2,000 pounds more expensive than the nearest quote ,no convictions .Don't bother go online… Read Full Review

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★★☆☆☆

“"Old fashioned and out of date"”

Written on: 04/02/2016 by Commonsense99 (1 review written)

Extremely happy with saga until I tried to put another name driver on my policy,and they stated she could drive the car for pleasure purposes but not commuting to and from work,what a joke! These people live in the past,the reason that most of us are driving is to get ourselves to work and back .the only advice I can give to saga is -get rid of your dinosaur policy makers and try and move forward into the 20th century.needless to say I will never take car insurance with them again and will… Read Full Review

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★★★★★

“car accident”

Written on: 27/12/2015 by haigh06 (1 review written)

Excellent service from the time of the accident to final setlement… Read Full Review

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★★★★★

“Brilliant from start to finish.”

Written on: 24/12/2015 by 306Gibson (1 review written)

After my car was vandalised in an attempt to steal it, Saga dealt with my claim brilliantly from start to finish. They arranged to have the car collected and subsequently delivered to a different address. Although the car was written off for insurance purposes, I was able to repair the damage easily. The car is now back on the road and exactly as was, and Saga paid out the agreed sum immediately. I couldn't fault their service, and all the staff I spoke to were British and both courteous… Read Full Review

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★☆☆☆☆

“trading on favourable treatment for the over 50s”

Written on: 03/12/2015 by 1953Byrne (1 review written)

They are time wasters, and I do not trust their publicity. Their quote for car insurance was more expensive than Aviva, and LV, which cannot be said to be the cheapest. This also applied to their home insurance quote. Saga would have you believe that they are Ideal for those of us over 50. This may have been so in the past, but it doesn't seem to be so now. I think they are trading on a myth hoping to persuade "the elderly" of favourable treatment. I shall not bother to have anything to… Read Full Review

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★★★★★

“No problems at all”

Written on: 01/11/2015 by davidsuffolk (7 reviews written)

I see that there are quite a few very negative reviews for Saga which I suspect is because more people will write when they are aggrieved than when happy? My own experience was excellent. My wife had a collision in early September and when we made the claim it was all dealt with over the phone. I was referred to a local repairer who duly contacted me later the same day to arrange collection and a loaned car. Some few days after that the car was declared uneconomical to repair and after about… Read Full Review

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