saga car insurance reviews | Watch This Item.

Average Ratings
Customer Service3.3/10 Based on 11 ratings
Value for Money4.1/10
Overall rating3.6/10
32% Recommended7 out of 22 Reviews
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22 Review Centre Saga Car Insurance Reviews

  • Full review by
    fairperson Rank: Lance Corporal
    on 26th Jun 2009


    User Rating : 0
    Respect : 0

    Good Points: I can't think of any

    Bad Points: Abysmal customer service, couldn't care less attitude

    General comments: When I took motor insurance online with Saga in 2008 I opted to pay the full amount as I always do but they contacted me later to inform me the payment had not gone through and persuaded me to pay in 4 instalments at no extra cost. I didn't realise at the time that this means they keep your credit card details and use them to automatically renew the policy. The renewal premium was 29% more than the previous year's. The accompanying letter from Saga advised me to contact them if my credit card details had changed as they would not be able to renew the policy. As my card had expired and I had a new one with a different expiry date and security code (altho still same card number) , I did not think they would be able to deduct anything and just notified them by phone that I was not renewing the policy. They assured me no money would be taken. This was unfortunately not the case and they deducted the first instalment (almost £130) from my cedit card account. Their attitude following this has been casual to say the least - they could not refund my money to the card as it had expired (strange how they could deduct the money) but still they would wait 7 days and try again I was told. When I gave them the new card details they later told me they could not refund to that card only to the old card but since it had expired they could not refund to it. Now I am waiting for a cheque refund but the accounts department has a backlog so I have to be patient. I am a firm believer that a company can be measured by the way it deals with problems when they arise. In this respect and in my opinion, Saga did not measure up at all and I would not use them again or recommend them to others.
    fairperson's review and ratings     | 338 words

  • Review by
    donwhitehead Rank: Lance Corporal
    on 25th Jun 2009


    User Rating : 0
    Respect : 0

    Saga are absolutely pathetic. Last summer I notified Saga that someone has dented my car door but that I was not making a claim. When I got the renewal lasr week they has increased the premium by nearly 50% due they said "to the claim". When they checked they agreed there was no claim and promised to reduce the premium. The next renewal notice was an INCREASE so i ramg them again.This time they said they would restore my NCD. Good of them when I pay for protected NCD . This they did but the prem ...
    donwhitehead's full review     | 165 words

  • Review by
    lkbrbr
    on 2nd Jun 2009


    User Rating : 0
    Respect : 0

    My father had an accident in April 2009. He is a pensioner and insured through Saga. The accident was not his fault and the other driver admited responsibility. Saga are apparently unable to get in touch with the other drivers insurance company even though my father has had verbal and written communication with this other insurance company. Saga are with holding £250 exess from my fathers claim because of this.
    lkbrbr's full review     | 114 words

  • Review by
    DaveWBrown Rank: Lance Corporal
    on 25th Apr 2009


    User Rating : 1
    Respect : 0

    I've just had my renewal notice from Saga car insurance. I've had no problems, changed nothing, no claims, no changes. At a time when the inflation rate is negative and the RPI is 2 or 3% they want to charge me an extra 14% for exactly the same thing !!!
    DaveWBrown's full review     | 61 words | 1 comment added.

  • Review by
    Guest.
    on 6th Mar 2009


    User Rating : 10
    Respect : 0

    Had an accident on 31/12/2008 and saga have their authorised repairer who has repaired the car but don't know what went on at the body shop but the car is not starting. they are not very helpful at all, not calls returned, no updates given, I am actually having to do all the chasing around.
    Guest's full review     | 60 words

  • Review by
    ldorman
    on 17th Jan 2009


    User Rating : 1
    Respect : 0

    We were in an accident on sat 29th nov when 3rd party crossed in front of us, police called, she was charged. We phoned Saga at time of accident 1700hrs told they could not do anything until Monday and advised them we were 85 miles from home but not interested. Made a 2nd call 3hrs later as we were fully comp and felt we should have more help from them, told same again. We had to get ourselves and 2 teenagers and car home next day ourselves. (Car undrivable) phoned and spoke to a manager on Mon ...
    ldorman's full review     | 142 words | 1 comment added.

  • Review by
    grengds
    on 4th Jan 2009


    User Rating : 0
    Respect : 0

    Had a third party hit my car while parked up and unattended. Notified Saga next day who took all details told me as no fault arrange replacement vehicle told repairer would collect in two week so arranged replacement car for same day, repairer did not collect so I phoned them, not booked says they ring Saga yes it is says they will be collected next day, nothing happened phoned repairer, to busy says they, ring Saga will get another one, phones back sorry they can ' t do it back to original so I ...
    grengds's full review     | 155 words

  • Review by
    Guest.
    on 23rd Dec 2008


    User Rating : 0
    Respect : 0

    This service is absolute rubbish. God knows what would happen if you tried to make a claim. It took three attempts to change the reg number on my policy when I put a private plate on. After two attempts they have still not issued a new certificate to my wife who changed her car. They doubled my prmium when I changed my car then sent out a renewal quote which was twice the quote they gave me for a new policy. I contacted them to say that I did not want to renew with them. They contacted my home ...
    Guest's full review     | 117 words

  • Review by
    mitchell1971
    on 22nd Dec 2008


    User Rating : 0
    Respect : 0

    Saga customer ran into the back of me and drove off, followed him but he would not stop. Took his picture on my phone, reported it to the police. They are prosecuting him for driving without due care & other things but saga will still not deal with the claim SIX MONTHS ON!!!! He says he was not in a crash and they believe him, he did claim for his own repairs though, someone ran into him in a car park the week after when the car was parked, what a coincidence!!!!!! Even though i have given them ...
    mitchell1971's full review     | 133 words

  • Review by
    itsme2000
    on 22nd Dec 2008


    User Rating : 0
    Respect : 0

    Saga Insurance is specifically aimed at the over 50's but who alone knows how an older person would get through the nightmare of this company. I cannot tell you how much paperwork I have received, I have had to deal with 3 comapnies, Saga, Help Hire and Angel?And how long will it take for them to get my excess back, watch this spaceAnd I am a Saga zone member, will be shouting it loud and proud in the forum.
    itsme2000's full review     | 125 words

  • Review by
    muckypup Rank: Sergeant
    on 7th Nov 2008


    User Rating : 2
    Respect : 0

    I suppose you get what you pay for. Low price and poor service. Complaints to SAGA ignored although they still send me quotes for insurance. A three year warranty on repairs; what a joke. Saga are not in the business of customer care that's for sure.
    muckypup's full review     | 105 words

  • Review by
    LRWILLIAMS
    on 17th Jul 2008


    User Rating : 1
    Respect : 0

    If you need to make a claim, staff not very helpful and never ring back. Courtesty car never arrived. 3 weeks to repair my car? Never ever again will I use SAGA.
    LRWILLIAMS's full review     | 37 words

  • Review by
    catherineday
    on 20th Jun 2008


    User Rating : 0
    Respect : 0

    Saga offered us £450 less £200 excess = £250 for a comprehensively insured M registration VW Passat Estate TDI in very good condition after an Autoglass van bumped into the back because he was not looking where he was going.The Autotrader retail value of the car is £1,645.My advice: don't insure with Saga and certainly do not take out a comprehensive insurance with Saga.
    catherineday's full review     | 61 words

  • Review by
    Guest.
    on 28th Mar 2008


    User Rating : 0
    Respect : 0

    It seems Saga treat their own customers well, but are appalling when it comes to third parties! I m not the only third party to comment on here that Saga appear to routinely ignore their third party phone line (I have waited twenty minutes before giving up), rude reception staff who are only interested once you threaten to contact their customer direct. Refusal to take calls from third party insurers insisting on receiving letters.I would NEVER insure with Saga after being treated appallingly ...
    Guest's full review     | 103 words

  • Review by
    getley Rank: Lance Corporal
    on 19th Feb 2008


    User Rating : 10
    Respect : 0

    Gave me a quote which I paid, they then wrote and said that they had overcharged me by %-60. They repaid this and added another '£10 with apologies. How many other insurers would do that?
    getley's full review     | 42 words

  • Review by
    KAISER13
    on 28th Sep 2007


    User Rating : 0
    Respect : 0

    My car has been in with their recommended repairer SMS Cardiff for 3 weeks and still not ready, Saga don't have a procedure in place i.e. get an estimate, order parts then book vehicle in, they send an estimator in several days after your car has gone to the repairers then authorise the work several days later!! Yes I have a courtesy hire car arranged by them..but at a price...someone has too pay for this. My local bodyshop accident repairer said he could have done the repair within 3 days ...
    KAISER13's full review     | 110 words

  • Review by
    smigger15 Rank: Corporal
    on 2nd Aug 2007


    User Rating : 8
    Respect : 0

    Saga Car Insurance offer good value for money for the over 50's, I got this quote originally through Confused.com but have used them in the past. I check it out every year when my insurance is due.
    smigger15's full review     | 91 words

  • Review by
    mjtopping Rank: Corporal
    on 2nd Aug 2007


    User Rating : 9
    Respect : 0

    Recently switched to Saga just before their association with the AA. Interestingly the AA would have been my second choice but cover not quite as required. Carried out very detailed checks before switching, best rates were all close and much less than I had been paying.
    mjtopping's full review     | 66 words

  • Review by
    canwr36 Rank: Corporal
    on 20th Oct 2006


    User Rating : 9
    Respect : 0

    I had been with Churchill for many years, without a claim, and just by chance I had a letter from Saga car insurance to apply for a quote. It was a few quid cheaper with the same cover.
    canwr36's full review     | 67 words

  • Review by
    Camelot55
    on 14th Oct 2006


    User Rating : 10
    Respect : 0

    Saga offer easy, straightforward car insurance for careful drivers who are over 50 years old. They also have many other insurance offers, including offers for holiday insurance and house contents insurance.
    Camelot55's full review     | 32 words


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