Saga Car Insurance Reviews
Latest Reviews
★☆☆☆☆
“SAGA CAR INSURANCE (customer Services)”
Written on: 11/05/2013
Cannot express my disgust at saga customer service. I changed my car to one which should have been cheaper insurance. I was not happy with the fact that saga however increased my premium. I had to pay the extra £20 they wanted for the outstanding 4 months of the policy, as it would have cost me £50 to cancel and go with someone else. Anyway it does not end there. I moved house and informed saga, but my renewal went to the old house After a lot of trying to talk to customer services and... (read more)
★☆☆☆☆
“Car Renewal insurance review”
Written on: 09/04/2013
I am very angry at the way that Saga seems to have taken advantage of me by renewing my car insurance each year by direct debit. I agreed to this and was under the impression that I was dealing with a company that deals with the older generation and would look after and assist us - the only assistance Saga has given is to line their pockets with my money. I have been a customer of Saga for the last 10 years, and have never questioned the renewal that was sent though the post until last... (read more)
★☆☆☆☆
“Cancelling policy”
Written on: 25/03/2013 by Rosie480
I found it very difficult and time-consuming to cancel my policy. I've never had a problem with other companies. I'm still awaiting confirmation that this policy is cancelled, together with a prorata return of the premium. I would never use them again. (read more)
★☆☆☆☆
“worse than terrible”
Written on: 19/03/2013 by sagas4it (2 reviews written)
after moving to Ireland and exporting my car.I sent my certificate of insurance back to be cancelled with an accompanying letter asking for my proof of No Claims Discount to be sent to my home address in the UK. Following a week after the cancellation date on checking with my brother no mail had arrived from SAGA. I telephoned them and was told that the proof of no claims had been sent to my UK address. again after waiting 5 more days and no mail I again contacted Saga To be told that they... (read more)
★☆☆☆☆
“RUBBISH COMPANY AVOID LIKE THE PLAGUE!!!!”
Written on: 05/03/2013 by farty (1 review written)
RECEIVED A CAR INSURANCE QUOTE FROM SAGA LAST YEAR WHICH WAS ABOUT £300 PER ANNUM MORE EXPENSIVE THAN MY EXISTING MOTOR INSURANCE PROVIDER!!! STAFF ARE QUITE RUDE AS WELL. RUBBISH COMPANY PLEASE AVOID THEM!! (read more)
★☆☆☆☆
“WORST company in the world!!!”
Written on: 01/03/2013
Staff don't care, too expensive, always get out of a claim wherever possible, Staff can't be aged over 14, attitude towards customers are terrible!! LV for a good service!!! (read more)
★☆☆☆☆
“Dnt take policy with saga fake company. ”
Written on: 22/02/2013
Hi there ppl. Donor get insurance with this company. My had had car crash about 7months ago and he didn't get Courtesy car. After 7months my dad still haven't got anything from them. Everything we ring saga ppl they tell u that some1 will call u back but they never do that. And they got wrongs numbers. Dnt take a policy with saga. God know how long they gona take to short out his claim. On top of that my dad is not aloud to drive any other car on his policy. Surely u dnt want that to... (read more)
★☆☆☆☆
“SAGA are a disaster if you should be involved in a...”
Written on: 10/01/2013 by TrevorLikely (1 review written)
I have recently left SAGA following their very poor performance following a collision when someone drove into the rear of my car whilst I was stopped at traffic lights. He was well insured and admitted full responsibility. I reported the collision to SAGA and told them I would not be making a claim because the culprit's insurer had offered to take care of everything. SAGA advised me that I should not take up that offer: instead I should let them handle it. However, SAGA said that I would... (read more)
★★☆☆☆
“Take the Intro offer them change companies.”
Written on: 23/11/2012 by Squeakyboythomas
My online and introductory offer for car insurance with Saga is due for renewal and has jumped from £280 to £345. I've been on several comparison websites and there are numerous policies from around £200. OK my mileage is much less now (by 5,000 per year) but the car is one year older - this price difference is astronomical. Also, the lady in their Renewals Dept didn't seem bothered or surprised so clearly they don't want the business and they won't be getting it. (read more)
Ozzyandrea's Response to Squeakyboythomas's Review
Written on: 09/12/2012
my no claimes bonus with saga has dropped from 70% to 60%in the past 2 years I have never ever made a claim on my insurance and the price has more than doubled, disgusted.
Reply to this comment
★☆☆☆☆
“SAGA RIP OFF”
Written on: 15/11/2012
My motorhome insurance expires end of November, my premiums have gone sky high year after year. SAGA said the reason being left hand drive, no alarm and the high power, I bought a RHD Vehicle with thatchem 1 alarm and much lower power output, the result was a higher premium, just under £600, I have changed insurer and now pay just over £250. (read more)
See next 10 reviews
Showing 1 - 10 of 117 Reviews
★★☆☆☆
“Service now atrocious”
Written on: 26/10/2012
I have held insurance with Saga for many years and until this year had nothing but praise for them. Sadly, the service and attitude of staff has gone downhill of late. In April this year I was looking to buy a car and asked Saga for a quote. After a couple of days to'ing and fro'ing they gave me a price for road use and off I went looking for the right car. Having found it I rang Saga to take up the quote and was then told they would not insure the car. I had to put the purchase on hold... (read more)
★☆☆☆☆
“SAGA AT FAULT”
Written on: 19/10/2012 by SJLee
My mail was delivered around 10am this morning, Friday 19 October. Saga had written a letter stating cancellation of my car insurance, as instructed. Apparently since last Sunday 14 October, l have been driving uninsured - without the courtesy of a phone call or an email to notify me, or even to query the apparent cancellation. The letter dated 15th October only arrived this morning! As l am 63 and retired, l was able to deal with this situation instantly. Flabbergasted, and annoyed, l... (read more)
★★★★★
“EXCELLENT SERVICE - NO PROBLEMS HERE :)”
Written on: 09/10/2012 by p-j-howkins
excellent service - my wife called to change my policy to my new motor - changed the policy in minutes - sent my new paper work to me within minutes (email) - excellent - i don't know why there are so many bad reviews. thank you saga :) very happy :) (read more)
Themidlander's Response to p-j-howkins's Review
Written on: 10/03/2013
Am I dreaming? 0845 number I was kept waiting ages then it took longer for adviser to tick the boxes, call terminated when battery expired in my phone, I hour.
Reply to this comment
★☆☆☆☆
“Treated like a criminal by these people - AVOID”
Written on: 03/10/2012 by xkatied
First and last time will ever try SAGA. Printed my new policy schedule to see it didn't have a claim on, so I rang to notify them Kept me on hold for an absolute age, when got through to claims informed them and was told was this a result of the letter they had sent. She then spent ages looking this up only to find that they had only sent it today. Then informed me I had 2 claims on the same day on the database and I would have to go back to the previous Insurance Company to sort this... (read more)
★☆☆☆☆
“AVOID LIKE THE PLAGUE!!!”
Written on: 18/09/2012
If I could give 0 stars out of 5 I would!! Used a comparison website, SAGA came up cheapest so I chose them (the Policy details looked OK as well). XS was very high - but the car is cheap enough to bin and buy another if the worst happens. I varied the parameters on the quotation website - changed the use, value of car, mileage, XS, as you do - to taylor it as a best fit. Because I received quite a few quotations from this site SAGA suspected me of wrong doing and sent me a snotty e-mail... (read more)
Themidlander's Comment
Written on: 10/03/2013
Total agreement, to reiterate, advisers and staff are programed robots able to tick boxes but cannot accept the spoken word.
Reply to this comment
Mrree's Comment
Written on: 11/03/2013
Something has happened at SAGA - something really bad - they now seem rotten to the core from the top down!
They enjoyed a good reputation - not now. I see that today they have been slated by Customers for their terrible attitude to Customers - even MP's have said they may raise the issue in Parliment!!!
I would advise everyone to avoid SAGA - they are a very small shadow of their old self!
If anyone in SAGA is reading this - DO SOMETHING TO STOP THEM!
Reply to this comment
★☆☆☆☆
“BEWARE RIP OFF!”
Written on: 10/09/2012
AVOID LIKE THE PLAGUE! ESCALATING CHARGES WHICH THE CUSTOMER SERVICES REP CANNOT DISCUSS BECAUSE OF 'COMMERCIAL CONFIDENTIALITY'! ATTEMPTS TO SLIDE THROUGH CHARGE OF OVER £700 ON AUTO RENEWAL FOR A NINE YEAR OLD CAR, WORTH LESS THAN 33K, DRIVEN BY A 63 YEAR OLD WOMAN WITH A CLEAN LICENCE, FOR SOCIAL DOMESTIC USE UNDER 1,000 MILES PER ANNUM. SHARK INFESTED WATERS. (read more)
Oldagepensioner's Comment
Written on: 11/09/2012
SHOULD READ CAR WORTH UNDER 3K, SOZ FOR TYPO.
Reply to this comment
★☆☆☆☆
“THE MOST INEFFICIENT ADMIN SYSTEM”
Written on: 06/09/2012 by doober
i deal with my mother-in-law's car insurance and pay for it on her behalf. The Saga renewal quote for 2012-2013 had increased by over £100 so I shopped around and found lots cheaper. On phoning Saga 14 days before renewal date to find out why so expensive, I was told they would match a quote I had found with Sainsburys for £150 less than theirs. I was encouraged to make payment in that phone call, but I said I would call back as didnt want to pay until actually due and was assured this... (read more)
Mandl1's Response to doober's Review
Written on: 19/09/2012
We only escaped this treatment because my husband had changed his credit card. We too were totally shocked that they had kept credit card details to renew 'automatically'. When I took this up, I was told that it was because we had renewed on line and must have 'ticked the wrong box'. This was rubbish and we always pay our insurance upfront with one annual payment to avoid problems of continuous authority. When I eventually spoke to a manager, he informed me that after my husband had supplied his credit card details and made the payment over the phone we would have been told that it is the policy of Saga to automatically renew. My husband refutes this and note, even if it were true, why would a company tell you about something that was a condition of accepting the insurance only after you have paid? In my opinion this is, at best, desperation marketing and sharp practice and at worst, down right dishonest. If Saga have to resort to trying to retain customers by this method they do not have much to offer customers in the first place.
Reply to this comment
★☆☆☆☆
“SNEAKY, SNEAKY AND SNEAKY CAR INSURANCE”
Written on: 04/09/2012 by Eliza2
We have had several Saga insurance policies over the last few years, though have never made a claim. Have noticed, however, that they increase the excess without telling you and if you complain you are told that it is up to you to check the renewal. Why should we have to check whether or not they have quietly changed something when it is meant to be a RENEWAL of what you previously had? Guess what, instead of pointing this out in the renewal documents, they told me they had written... (read more)
★☆☆☆☆
“Rip Off No Claims Bonus”
Written on: 19/07/2012 by chrisd2
If you have a healthy no claims bonus, DO NOT repeat DO NOT insure with Saga. The maximum NCB they will pass on to your new insurer is 8 years! I had an NCB history in excess of 15 years, after insuring with Saga that was reduced to 8 years. As comparison sites ask for 9 years+ to achieve maximum discount you will inevitably incur a surcharge. Their motive is pretty obvious (read more)
Cloudzulu's Response to chrisd2's Review
Written on: 06/09/2012
this has just happened to me but now their max NCD is 60% = to 6 years.
this has cost me dear..DO NOT INSURE WITH SAGA,YOU HAVE BEEN WARNED!
Reply to this comment
Cloudzulu's Response to chrisd2's Review
Written on: 06/09/2012
This has just happened to me as well but now sagas max NCD is 60% = to 6 years NCD.
DO NOT INSURE WITH SAGA, YOU HAVE BEEN WARNED!
Reply to this comment
Benji1983's Response to chrisd2's Review
Written on: 14/11/2012
Sagas max no claims discount is 60% which is equal to 4 or more years.
If u state maximum no claims when taking a policy, it will be 4 years. If you state how many years you actually have, they will put the correct years. Even if taken online, it will automatically give u maximum 60% = to 4 years. My advice-send in proof of ncd from previous insurer. That way, it gets updated automatically.
Reply to this comment
★☆☆☆☆
“A quote from Saga?”
Written on: 18/07/2012 by welder (1 review written)
I just got an onlne quote from Saga I am 64 years old clean licence never had a claim 1.2 agila car,I was attracted by their claim of fully comp. from £158.The quote I got back was £564!Could Saga prove their claim of £158 I dont think so! (read more)
Sharon2345's Response to welder's Review
Written on: 16/08/2012
I'm with saga and I recieved this mailing. It does clearly say from that amount...which means its an average of what customers pay. My quote was £190 for this year which I was really happy about!
Reply to this comment
Welder's Response to welder's Review
Written on: 17/08/2012
Please could you give details of your cover,and what type of car and mileage you do,Thanks, George
Reply to this comment
See next 10 reviews
Showing 11 - 20 of 117 Reviews
★★★★☆
“Changed from Direct Line to Saga”
Written on: 07/07/2012
Changed from Direct Line due to their customer service, never updating customer records, failing to do what they had promised and charging for services which they then did not deliver (£9.56 to send a fax of new insurance policy to car dealer which they did not do). Plus the premium on the new car almost doubled, whereas with Saga it decreased. Pity, Direct Line used to be good, they seem to have forgotten how now. Saga on the other hand were polite and efficient, great price but with same... (read more)
Guest's Comment
Written on: 29/07/2012
I am currently with DL and thinking of changing to Saga (£123 cheaper), so this review was very interesting.
However, all the companies I have looked at have bad reviews (including Saga). Is there anybody out there 'legal, decent and honest'?!
Reply to this comment
Bigmart's Comment
Written on: 29/07/2012
I am currently with DL and thinking of changing to Saga (£123 cheaper), so this review was very interesting.
However, as I look at the various insurance companies reviews they all seem to have negative reports. Is there a insurance company that can be considered 'legal, decent and honest' ?!
Reply to this comment
Bigmart's Comment
Written on: 30/07/2012
I have just telephoned DL quoting the prices I have from other insurance companies, and the girl didn't try to persuade me to stay, of try to match the prices.
Reply to this comment
Mandl1's Comment
Written on: 19/09/2012
Just hope you want to renew with Saga next year as if you don't they'll carry on being efficient and take your money anyway (automatic renewal being a company policy) and be careful that your excess hasn't been cranked up, which is also a very helpful and efficient practice that they do without prior consultation which makes nonsense of a 'renewal'. Please do not be complacent about Saga, wait and see what you think of their customer service if you have an issue, it seems to change once you've paid!
Reply to this comment
Bigmart's Comment
Written on: 19/09/2012
Thank you Mandl. I think DL tried to automatically renew my policy. It must be common practise within the industry these days to keep business ... you are renewed unless you cancel.
Every year I check my policy for this and other policies and go for what I consider to be the best deal around!
Reply to this comment
Mandl1's Comment
Written on: 19/09/2012
In my experience it is not a widespread practice to automatically 'renew' your policy, by retaining your details from a one off payment, it is sharp practice by Saga and I would never take another policy out with them.
Reply to this comment
★☆☆☆☆
“Rip Off Cancellation Procedure”
Written on: 05/07/2012
As noted by others this company deliberately makes cancelling a policy as difficult and time consuming for the customer as possible. Whilst the fully exploit the benefits of the phone and web when it suits them,they refuse to let you cancel over the phone. Demanding instead that you send them written confirmation this adds days/weeks to the effective date of cancellation and means they continue charging you for a policy you no longer want (read more)
Mandl1's Comment
Written on: 19/09/2012
What a surprise!
Reply to this comment
Jssouthshields's Comment
Written on: 21/09/2012
Had exactly the same experience and the then had the nerve to send me renewall documents!
Reply to this comment
★★★★★
“Excellent Service”
Written on: 12/06/2012 by Lucy2000
I have had to make two claims one I caught the gate at work the other hit black ice in the bad weather. Both times the call centre sorted it out over the phone. I was told someone would call me back & they did!! I have not had any problems at all. (read more)
★☆☆☆☆
“HIDEOUS SAGA CAR INSURANCE UNABLE TO CANCEL MY MUM'S...”
Written on: 08/06/2012
My mum has suffered a serious stroke & although we all hope for her recovery, is unable to drive or leave hospital. I called SAGA CAR INSURANCE to cancel her policy & then spent over 2 hours being passed up their "chain" as no one was able to use their common sense & cancel it. In the end I had to request a call back from them in a couple of hours as repeating the horrible details of my mums condition to so many people & the situation still remaining unresolved was upsetting me. I am now... (read more)
Guest's Comment
Written on: 11/06/2012
I have been trying to get Saga to confirm my no claims bonus in years rather than percentage and because I cancelled my policy Sage will not sent my proof of no claims bonus
Reply to this comment
Guest's Comment
Written on: 12/06/2012
UPDATE - Re: Hideous saga car ins etc....I received loads of nonsense letters/forms in the post yesterdayfrom Saga & basically was so upset by their lack of empathy & common sense I contacted the Financial Services Ombdsman (FOS) who advised me to complete a complaint form & send along with Saga's correspondece. I called Saga customer relations dept advised of this & that they had one opportunity only to now resolve or I would not deal with them - was off to the FOS- & guess what they cancelled my mums policy!...so am now awaiting confirmation & a letter of apology from them!.....all such hard work though...I would NEVER advise anyone to insure with them
Reply to this comment
★☆☆☆☆
“HELP from saga care insurance I DONT THINK SO.”
Written on: 31/05/2012 by raymondo123 (1 review written)
WELL AFTER DRIVING FOR OVER FORTY YEAR NO CLAIM AND SILL NO CLAIM UNTIL.... DRIVE MY CAR A FEW WEEKS AGO DRIVING TO SEE A FRIEND . IN THE BOURNEMOUTH AREA WHEN COMING TO A UNDERPASS ,THREE LANE I WAS IN LANE NUMBER 2 STRAIGHT ALONG WHEN A CAR JUST CLIPPED ME IN THE SIDE OF MY CAR BY THE REAR WHEAL ARCH ,I PULLED OVER NO DAMAGED TO MY CAR AND COLD NOT SEE ANY ON HIS CAR BUT WE STILLED CHANGE OF DETAIL. I ALMOST FORGOT ABOUT IT ,UNTIL 10DAY AFTER MY INSURANCE SAGA PHONE AND SAID THERE... (read more)
★☆☆☆☆
“Incompetence”
Written on: 18/04/2012
My wife (driving a courtesy car) was sideswiped by a person opening his door onto her as she passed. His car was parked some two feet out into the roadway beyond the lined parking space. As the damage to the car started at the nearside door pillar it was obvious that the person in question was looking towards the pavement. Three witnesses watched the 'accident' and provided names and contact addresses incl. tel numbers. My wife took photographs of the scene for the so-called insurers. All... (read more)
★☆☆☆☆
“USE SAGA CAR INSURANCE AT YOUR PERIL”
Written on: 14/03/2012
SAGA FARM OUT ALL THEIR CAR INSURANCE AND IF YOU MAKE A CLAIM YOUR DEALING WITH CLAIMFAST WHO DONT APPEAR TO BE VERY USER FRIENDLY...TO ADD FUEL TO THE FIRE THEY DEMAND YOU AGREE TO A CREDIT AGREEMENT WHICH IF THEIR UNABLE TO RECOVER THE LOSS YOUR LEFT TO PAY THE BILL..YET THERES NO MENTION OF THIS IN THEIR POLICY WORDING...CONSIDERING SAGA ARE ATTRACTING THE ELDERLY, TO BE SUBJECTED BY THIS HARD SELL CLAIM PROCEDURE IS A DISGRACE TO SAGA... (read more)
★☆☆☆☆
“SAGA FAILURE TO UPDATE MOTOR INSURANCE DATABASE ”
Written on: 28/02/2012
A year ago my 70 year old mother had to endure being stopped by the police and having her car impounded because SAGA did not update the Motor Insurance Database. You can imagine the upset this caused. We thought it was just a terrible mistake, but this year after trying to renew her car tax on-line we've found that they've done it again!! Has this happened to anyone else? Will be cancelling policy as their prices seem to be three times more than other popular insurers. Why are they... (read more)
★★★★★
“Can't understand the bad reviews - my experience v...”
Written on: 22/02/2012 by shpal (1 review written)
I changed to Saga a couple of years ago after the NFU nearly doubled my premiums. We were involved in an accident last year when a van driver drove into the side of our car at speed, writing off both our car and the one behind us. Saga have been brilliant throughout the whole process, keeping us informed on the phone and also putting everything in writing. This was especially helpful in the first few days when you have to answer so many questions when you are still in shock. I saw all the... (read more)
Sven99's Response to shpal's Review
Written on: 28/02/2012
Has that redressed the balance? I think not!
Reply to this comment
Mandl1's Response to shpal's Review
Written on: 19/09/2012
Please read the review about how they farm their insurance out to 'Claimfast' and the credit agreement that makes you liable for costs they can't recover. Unless you understand the full implications of the policy you have taken out, please don't recommend them and leave someone else in an awful situation because you have been lucky enough to be involved in a more straightforward case!
Reply to this comment
★☆☆☆☆
“Foreign cover on the website not matched by the policy”
Written on: 14/02/2012
The Saga website claims that their motoring foreign cover is 365 days per year at the same level as in the UK. Only one of these claims is true. The cover in the full Comprehensive policy that I was sent is EU compulsory cover, that's Third Party at best. But don't bother to contact Customer Service about it, they don't want to know. (read more)
See next 10 reviews
Showing 21 - 30 of 117 Reviews
★★☆☆☆
“Excess charges..for not taking their car hire..”
Written on: 06/02/2012
Im in a claim not my fault other person admitted complete responsibility I got whiplash & on medication that says dont drive so phoned Saga to say no point in having a hire car as I cant drive, to be then told well you will have to pay your excess which is £300 yet Im not making a claim of my own insurance they tried to make me use claimfast which i dont want todo so I went direct to third party. I dont have three hundred pound how can they say I owe it when Im not making a claim of my... (read more)
★☆☆☆☆
“SAGA - Treating customers like criminals”
Written on: 26/01/2012 by lee789
I was planning to insure with SAGA car insurance, but when I telephoned to accept the quote, I was told that I had exceeded the maximum permissable number of quotes that a customer is allowed to do on their website, or the various other comparison websites. Consequently, SAGA have banned me from EVER holding a car inurance policy with them, despite the fact I have previously held car insurance with them. When I asked for an explanation, it sounded very much as if I was suspected of... (read more)
Guest's Response to lee789's Review
Written on: 21/02/2012
Its the same with many insurance companies.....after a certain number of tries their system will eventually think that the customer is fraudulant and to protect the company it bars the customer.....it's standard practice these days with insurance companies which is of a big annoyance
Reply to this comment
Raymondo123's Response to lee789's Review
Written on: 31/05/2012
here here here
Reply to this comment
★☆☆☆☆
“NO CLAIMS PROTECTED BONUS”
Written on: 24/11/2011
I was with an on line company and my renewal came on line. I contacted Saga and liked the quote, so signed up and paid. However, They later asked for proof of my no claims bonus, and I sent them all the corres I had been given on line (My last insurer did not send anything by post) Saga have consistently refused to accept this, and have put obsticales in my way.Yet they have all my details of the last insurer so could contact them and verify all I have said and sent to them. I am so... (read more)
Insuranceguru0812's Comment
Written on: 21/02/2012
You will find most insurance companies will not accept e-mailed correspondence, it's not just SAGA, and your last insurer must by law when you request to send the documents by post
Reply to this comment
★☆☆☆☆
“Poor service and Saga does not support its customers”
Written on: 02/10/2011
Made claim after being hit by third party head-on. Third party admitted full responsibility. Saga offered half of the value of my car. They put us on to Claimfast which was an extremely irritating experience. Two weeks later Saga sends a letter with some definitive information. No information about how to claim the deductible back from the other insurance company. Despite the other driver being fully responsible, Saga has not supported me in reaching a satisfactory payment for my car. ... (read more)
Guest's Comment
Written on: 22/11/2011
I totally agree, I am extremely disappointed with the service from this company. I would NEVER EVER use them again or recomend them to any one. They DO NOT support their customers !!!
Reply to this comment
★☆☆☆☆
“BEWARE”
Written on: 25/09/2011
Recently reported damage to my car while parked and gave details of the car that caused the damage. Saga wants to charge me £350 excess and take away my no claim bonus as if I had caused damage to the other car. I had to cancel the claim and pay for the damage myself. NEVER AGAIN WITH SAGA. Customer service is awful and they don't seem to know what they are doing. All they want is to get more money out of you. (read more)
Insuranceguru0812's Comment
Written on: 21/02/2012
The reason for this is probably because like most insurance companies such as LV, Hastings etc. when claiming for an accident when your car is parked it is classed as a fault claim even though its probably not you that caused the damage and with SAGA you are allowed 2 claims in 5 years so unless there was a fault claim reported before that they wouldn't be able to take away your NCD protection
Reply to this comment
★★★★★
“Excellent Service, when I had to make a claim.”
Written on: 05/09/2011
I had only just changed to Saga (due to their good showings in both the Which? & Driver Power surveys - and their keen price and friendly service, also), 3 wks earlier, when I was hit by a young lad in a pimped-up Corsa who pulled out of a side road and hit me... I got through to their call centre within a couple of minutes and the young (English) lady took my details, calmly and efficiently. She agreed that I was not (read more)
★☆☆☆☆
“discusting company”
Written on: 25/07/2011 by Rayxkx
I have been insured with saga for a while my car was involved in a hit and run accident where there was no one to blame so I took upon myself to affect my no claims six weeks down they call me and say the claim is void as I have no financial commitments with this car ..... Strange I pay insurance I pay for finance I pay for petrol tax mot etc but no they won't pay out so there for i'm left with all finance to pay myself and left with a total rite off car and still having to pay for the dam... (read more)
Guest's Response to Rayxkx's Review
Written on: 02/08/2011
The only way that they will not pay out on an insurance claim is if you have no financial interest in the vehicle. If you are the registered owner and keeper of the car then you will have had no problems. If you are not, then there is no insurable interest.
Reply to this comment
★☆☆☆☆
“Sage Try to Con Extra Money from You ”
Written on: 12/07/2011 by cjcstand
I helped my partner buy Saga insurance online, as it was the cheapest quote. I am very experienced at making these on-line purchases so deliberately unchecked all the extras including legal cover to keep the price the same as the quote before purchasing. The next week she received a demand for an extra £35 for cover. She contacted them and eventually got through to a manager to have the charge removed. In between they tried all sorts of tactics in a very patronising way, suggesting she... (read more)
★☆☆☆☆
“ I have recently cancelled my insurance policy due to...”
Written on: 19/04/2011
I have recently cancelled my insurance policy due to the fact I had a sports car and a blind 87 year old mother, I needed a more suitable car.when my cancellation letter arrived I have been charged a £50 cancellation Fee. IM APPALLED. what if this was some old lady whos husband had dies ( as saga promote older peoples insurance, im 56) wnhen she least needed to spend her money she is faced with a charge of £50 I WILL NEVER USE THESE PEOPLE AGAIN EVEN IF THEY ARE CHEAPER ITS CRIMINAL I... (read more)
Guest's Comment
Written on: 27/06/2011
If you changed your vehicle on the same policy then there wouldn't have been a cancellation charge. A £50 cancellation charge is always outlined when you take out a policy and this is only charged for mid term cancellation, in the example you give the cancellation charge would not apply.
Reply to this comment
Guest's Comment
Written on: 02/08/2011
I know from experience, that when you purchase any policy from Saga, right at the end before they take the money, they always read aloud some terms and conditions about cancellation fees and adjustment fees - If you had purchased another vehicle and simply wished to transfer the details onto your new car, then the cancellation fee would not have applied
Reply to this comment
Insuranceguru0812's Comment
Written on: 21/02/2012
If it was just a change of vehicle there would have been an admin charge of £12 this is standard practice for insurance companies and the cancelation charge is £50 but all of SAGA's agents under FSA guidelines must state these admin fees before you agree to pay
Reply to this comment
★★★☆☆
“we have 30 years fault free motoring no claimes etc...”
Written on: 04/04/2011 by dunplumbin (1 review written)
we have 30 years fault free motoring no claimes etc saga just increased the renewal by 100 pounds Its a try on As they will better any like for like cover. They had there oppotunity and blue it Sharp practice ???? (read more)
See next 10 reviews
Showing 31 - 40 of 117 Reviews
★☆☆☆☆
“make too many mistaks,reg number wrong , next had two...”
Written on: 03/04/2011 by underwood m2 (1 review written)
make too many mistaks,reg number wrong , next had two insurancers on same car.at same time ,contacted saga by phone ten times ,i told all put wright ,i say to miss sinead do you want my bank details again.she said no thanks we have them ,next thing i getting letters saying we do not have your bank details .the service in total rubish,i have been with saga for some years ,but will not be anymore after all of the mistaks a nd unhelpful staff on the phone. yours a very upset costmer.donot... (read more)
★☆☆☆☆
“I had damage done to my parked car in Mid Dec 2010...”
Written on: 29/03/2011 by maevejon (1 review written)
I had damage done to my parked car in Mid Dec 2010 Despite sending the note left on my car - an e-mail saying sorry and a copy of letter sent to offenders insurance Admiral. Saga to this date tell me they have not had acceptance of liability and my no claims bonus has been taken away from me. What am I paying for they are no help. (read more)
Guest's Response to maevejon's Review
Written on: 02/08/2011
did you have the legal expenses add-on ? Saga are unable to act on admission until the third party insurer admit. it dont sound like saga have messed you around, its the third party !
Reply to this comment
★☆☆☆☆
“I had this reasonabley priced Saga car insurance for...”
Written on: 04/03/2011
I had this reasonabley priced Saga car insurance for one year and, because I was going to be abroad when the policy expired I phoned around for quotes.I phoned Saga to ask them what their renewal cost would be and discovered it was nearly £100 more than the previous year. I asked them if they could match the price of the quotes I had been given; when they said they could not I told them not to renew my policy and I bought another one. On my return from abroad I discovered they had renewed... (read more)
Guest's Comment
Written on: 27/06/2011
Although payment had been taken and it is wrong, it is very easy to solve. As it is illegal to have two insurances running at the same time on one vehicle you need to send Saga proof of your insurance with the other company, they will have no choice but to backdate the cancellation and offer you a full refund.
Reply to this comment
Guest's Comment
Written on: 02/08/2011
Continuous Authority is a common practice in lots of financial institutions, not just insurance, with saga, upon making any payment with a valid method of payment, they will tell you that you can automatically have your policy renewed using the same card details.. it is then up to us as customers to opt-out..
Reply to this comment
★☆☆☆☆
“Premium increase of 40% this year! I am a 62 year old...”
Written on: 17/02/2011
Premium increase of 40% this year! I am a 62 year old lady driver, driving for 44 years without an accident or claim. I decided to try Saga car insurance and got a fully comprehensive quote for £157.55. This year they sent a renewal for £237 - almost £80 more. When I called to query this huge increase they said the first year was an introductory offer and they'd had a lot of claims last year. As they insure people over 50 I find this somewhat surprising as our age group are considered the... (read more)
Marybarnowl's Comment
Written on: 25/02/2011
I found this review very helpful because...I am insured with Churchill and my premium has gone up from £226.80 to £321.18 Therefore I have shopped around and Saga have quoted £250.82. I was quite prepared to switch to Saga. However I am glad I checked out this website first,I can't believe the long list of stories of appalling customer service from Saga, I have changed my mind. I am sorry for all of you who have found out the hard way why SAGA are cheap and thank you all for your reviews. I am going to stick with Churchill, their service was second to none last year when someone drove into me.
Reply to this comment
Guest's Comment
Written on: 27/06/2011
There is a general misconception that us 'oldies' are more cautious and careful drivers compared to the younger road user. Sure many insurance industry claims are made by new reckless drivers but consider how many are made from the opposite end of the scale - minor bumps in shopping car parks when us over 50's reflex's aren't what they used to be, however hard it is to admit that. Saga have increased their renewal prices just like EVERY insurance company has this year, reason for cheaper prices elsewhere are the introductory price you refer to but i am sure you will find that out upon next years renewal.
Reply to this comment
★★☆☆☆
“Saga are OK until you have a claim. Dont count on...”
Written on: 16/02/2011
Saga are OK until you have a claim. Dont count on their help, you have to do it all yourself! I eventually, after months of stress and sleepless nights, won my claim - no thanks to Saga. Had to renew with them again as my claim was still pending. Once renewed, amazingly my claim was settled! Wasnt happy! (read more)
★☆☆☆☆
“Over the years, my premium has crept up. This year it...”
Written on: 14/02/2011
Over the years, my premium has crept up. This year it has gone up over £100. No explanation given by SAGA. Prices have not gone up that much, so how do they justify this inflation busting increase? They don't and cannot.
Another reputable company now insure my car for £150 less.
(read more)
★☆☆☆☆
“I was quite satisfied for the first couple of years...”
Written on: 11/02/2011
I was quite satisfied for the first couple of years until this years premium shot up by over £100, I've been driving for forty years and never ever claimed,when I phoned them they said it's because I live in an area that has made many claims,(how would anyone know if they are telling you the truth or not)I'd say it's just another way of robbing ordinary decent people. (read more)
★★★★★
“ I agree with one of the reviews claiming only bad...”
Written on: 01/02/2011
I agree with one of the reviews claiming only bad experiances are sent. I am currently carrying out comparisons for this years insurance and although I have found cheaper and these are very inviting, past experience with Saga has always been excellent. During the past 4 years I have had a car written off and then the replacement was stolen 4 months later, on both ocassions Saga handled both claims most professionally and fairly and made the processes as painless as possible with what were... (read more)
★☆☆☆☆
“they pass you too another tie in called claimfast who...”
Written on: 30/01/2011
they pass you too another tie in called claimfast who offer to take on your claim and return your excess...but then they want your credit card details. do not ever give these to a third party. (read more)
Guest's Comment
Written on: 12/08/2011
every one except you is a third party, how can u use a credit card without giving the details to a third party from time to time
Reply to this comment
★☆☆☆☆
“When my renewal was sent it was an increase of 40%...”
Written on: 27/01/2011
When my renewal was sent it was an increase of 40% without any claim - I rang them on two occassions after all the precorded garbage finally spoke to a person to complain and on both times they said someone would call me back - Still waiting !! (read more)
See next 10 reviews
Showing 41 - 50 of 117 Reviews
overview
MoneySupermarket
Top 5 Car Insurance
To calculate the top 5's we take the following factors into account:
Top 5 Car Insurance
To calculate the top 5's we take the following factors into account:
• All the star ratings the company/product has received,
• The number of reviews
• How recent the reviews are
As rated by real users
-
1. Hastings Direct Car Insurance - Post Feb 2009
4610 reviews read latest review -
2. One Call Car Insurance - www.onecalldirect.co.uk
3839 reviews read latest review -
3. Confused.com - www.confused.com
957 reviews read latest review -
4. 2Gether Car Insurance www.2getherinsurance.com
683 reviews read latest review -
5. BeWiser www.bewiser.co.uk
461 reviews read latest review
Useful Info
-
Frequently Asked Questions
Hot Stuff in
Latest Reviews in Car Insurance
-
Performance Direct Car Insurance
"Should be on watchdog" Read More
-
BeWiser www.bewiser.co.uk
"Lack of communication " Read More
-
One Call Car Insurance - www.onecalldirect.co.uk
"Renewing On-Line is so Simple" Read More
-
eCar Insurance www.ecarinsurance.co.uk
" excellent easy site " Read More
-
Hastings Direct Car Insurance - Post Feb 2009
"IOREeuyXrkH" Read More
Latest items in Car Insurance
Themidlander's Response to TrevorLikely's Review
Written on: 10/03/2013
I totally agree there claims staff are pre programmed robots able only to tick boxes unable to understand the spoken word. leaving the customer feeling iterogated and traumatised. Will follow up wit review of my own.