Saga Car Insurance Reviews

Click here if this is your business
★★☆☆☆
1.5 / 5
175
14% of users recommend this
Click here if this is your business
  • Customer Service

  • Value For Money

? Ask our helpful community of experts about this product or company
Saga Car Insurance - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Have they even heard of customer service?”

Written on: 22/06/2015 by Saniyat339 (1 review written)

I have insured my vehicle with them for years never made a claim. Decided to change my vehicle and asked for a quote which was astronomical compared to others. The couldn't care less attitude by the person on the phone was rude to say the least. I decided to take my business elsewhere and that's when the problems arose. I couldn't cancel it on the phone even though it was at the start of a new year and within the cooling off period...No! I had to return the policy docs and when they had been… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Appalling customer service”

Written on: 23/05/2015 by NolanMcCallum (1 review written)

Had to make a claim after someone drove into me. Car was collected the following day - I was impressed. 10 days later I collected the car, they had only replaced the rear light and hadn't repaired the bodywork. They then sent me a cheque and told me to arrange the repairs myself! Apparently this is their standard service. I now have take time off work for the car to be repaired ! Terrible!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“ COMPULSIVE LIARS”

Written on: 05/05/2015 by YOUNGTHOMAS (1 review written)

I CANNOT BELIVE THE WAY I WAS TREATED BY SAGA ( WAS A SAGA I ASSURE YOU) FROM TELLING A PARCEL OF LIES AND TIME STALLING TACTICS IT WAS BEYOND A JOKE THE LIES AND EXCUSES THEY WOULD COME UP WITH WAS QUITE AMAZING. THEN THEY DECIDE TO CANCEL (NOT FREEZE)MY INSURANCE BECAUSE I DID NOT BUY ANOTHER CAR WITHIN 28 DAYS TO SUIT THEM, NOT ME.i STILL HAD 10 MTHS TO RUN AND WAS TOLD I AM NOT ENTITLED TO A REFUND EITHER.YOU TALK ABOUT RIP OF BRITAIN, SAGA ARE MASTERS OF IT.WHEN I CALLED WHICH LEGAL THE… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Saga offer the worst customer service ever”

Written on: 21/03/2015 by Anikab471 (1 review written)

If I could Mark these with no star I would ! After applying to insure my husbands car he then had to go to work in another country taking his car off the road for 1 year we cancelled and paid up and then 3weeks later we had a notice to take us to the debt collectors and court for the sum of £6 which was for cancelling the policy, when I telephoned and paid I said that I felt it was a bit over the top to send out threatening letters rather than just a note to say you owe £6 cancellation fees!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“SAY NO TO THE SAGA ROBBERS”

Written on: 20/03/2015 by Skyei408 (1 review written)

Still taking money from my bank account for a car I sold over 6 months previously. I informed them to cancel the policy as they could not provide the type of policy I was looking for my new car. I got no policy documents or no confirmation that the policy was still running. They just kept taking my direct debit and will not give my money back although I have been insured with another company for this period… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★☆☆

“Small print and no policy documentation”

Written on: 17/03/2015

Saga provided a good quote as I'm now over 50. However after having to provide extra documentation at the out set of policy, I didn't receive any documentation through the post as promised. I chased this up, was told it would be sent out in 3 to 5 days but still didn't receive anything. I've just moved so notified them by email as thought that would be easiest method. Alas I received an email requesting I phone them. I've just done this to be told that due to the mid term change in… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Absolutely appalling”

Written on: 11/02/2015 by Waddellyo402 (1 review written)

Following being hit by another car in a car park, whilst parked, which was witnessed by another driver, Saga have been a nightmare to deal with. Because it was a no fault claim and they had a witness statement, Saga passed the case to Claim Fast to arrange a hire car and arrange repairs. They are absolutely useless. 6 weeks later and there is no sign of when my car will be repaired, the "like for like" hire car is nothing like "like for like" They use Enterprise car hire who promise everything… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Quick, stress-free response to a problem”

Written on: 07/02/2015 by Ogle90 (1 review written)

I sold a car before moving abroad and thought (I still think but I could be wrong) that I notified SAGA. When automatic renewal happened (slow-ish mail forwarding from UK meant the "checking you want to renew" letter and new policy arrived together) and I queried it, they sorted it and refunded back to the date of sale in no time at all. I liked the quick response with a request for additional information followed by prompt action. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Absolute robbers”

Written on: 06/02/2015 by jaMason404 (1 review written)

I'm a loyal SAGA customer. My motor insurance quote went UP, despite my milage going down. Comparison websites gave me quotes of £200 less - half the price. SAGA claim to do a price match, a route to a hassle free renewal.......or so I thought. I sent them the details they needed, but they didn't reply until after the insurance had expired and then wanted information they already had. They promised renewal hassle free with a single phone call; complete lie. The only conclusion I can come to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“WATCH OUT FOR SMALL PRINT!”

Written on: 05/02/2015

Returned to Saga after a poor claims experience with Direct Line about 10 years ago. Stuck with them though could have got cheaper insurance elsewhere because of their claims promises. Today my car was severely damaged in a no-fault motorway accident. Checked Saga booklet, chart of benefits and features, green tick against replacement car if you are 'fully comprehensive. Phoned Saga to report accident, went through all details with very helpful young lady. Based on description of damage… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Dreadful”

Written on: 03/02/2015 by Darienp239 (1 review written)

Two weeks after my car was run into, loads of expensive and lengthy phone calls, passed onto another company, misinformation - I am still in Limbo. They are not "fighting my corner" because 3rd party does not admit they were wrong. Customer Services say "can't help on this phone number". At first they seemed supportive but now they want to write-off my faithful car where previously, they said that I was going to get everything fixed, have a courtesy car and not lose no-claims. Despair!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“claims”

Written on: 27/01/2015 by alz207 (1 review written)

please do not take insurence with saga i had a accident in my van reported it 26 days ago still waiting to here from them must have spend 50 pound on telephone to b fogged of or put on hold for 30 mins told my van was a wright off still nothing for promise hire car nothing came just lies after lies totely fed up trying to get answer saga r insurence company from hell… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Gilbertine's Response to alz207's Review

Written on: 03/02/2015

I am having a similar experience - Two weeks after my car was run into, loads of phone calls, passed onto another company, misinformation - I am still in Limbo. They are not "fighting my corner" because 3rd party does not admit they were wrong. Customer Services say "can't help on this phone number"

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Overloaded and incompetent customer service”

Written on: 08/01/2015 by PeterM4242 (1 review written)

I switched my car insurance to Saga Select - WHAT A DISASTER! - their so-called "customer service" is totally overloaded. As a result, they did not acknowledge my notice of NCD and cancelled my insurance after 26 days. When I complained and asked how much I was going to get back assuming I should pay 26/365ths of the total premium. OH NO!!!, they "very generously"(!!!) said they would not charge me a cancellation fee, but still retained ALL of the unused Legal Expenses cover. If you try to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“DO NOT USE SAGA. THEY HAVE ROBBER OVER £100 OUT OF MY...”

Written on: 07/01/2015 by marccrolla95 (1 review written)

DO NOT USE SAGA. THEY HAVE ROBBER OVER £100 OUT OF MY BANK ACCOUNT WHICH THEY JUSTIFIED WITH 'TERMS & CONDITIONS' DESPITE THEM TELLING ME THAT MY INSURANCE WAS CANCELLED THEY CONTINUED TO TAKE OUT THE DIRECT DEBIT AND REFUSED TO PAY IT BACK. THEY ARE CAUSING GREAT FINANCIAL ORDEAL IN MANY LIFE'S AVOID USING THEM AT ALL COSTS. JOKE OF A COMPANY… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Poor service ”

Written on: 02/01/2015 by Talonb223 (1 review written)

Have just taken out insurance with this company 5/12/14 , should be straight forward they gave me a price I accepted subject too providing proof of no claims discount , So replied to there request for proof of no claims on 5/12/14 via there no claims website format as instructed by them,I thought fine everything done ok , then on 23/12/14 received a letter saying I had failed to provide proof of no claims i called the no given they could nt do anything because different department It… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Tommov2's Comment

Written on: 05/01/2015

Have had the exact same problem with Saga.... My No claims proof is in the post yey nthey say they are going to cancel my insurance today 05/01/15 if the NCD is not received.. Utter disgrace... !!!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“evil perverse company ”

Written on: 08/12/2014 by hmWright375 (1 review written)

I had been a loyal customer for nearly ten years with no claims in February 2009 I was alleged to have reversed into a vehicle while driving a car I had borrowed from a garage while mine was being repaired I returned the vehicle to the garage with no damage aweek later the garage contacted me saying that the vehicle I had been driving had reversed into aparked car when we checked the car it had a very deep scratch down the side probably caused by a key or other sharp object when I… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Terrible handling of non-fault claim”

Written on: 26/11/2014 by Sladea313 (1 review written)

Accident! Stopped at pedestrian crossing, was rear-ended at approx 2 mph - Offending driver admitted liability (was late for picking up her child from school). Damage - rear bumper split, no personal injury. I live in a village approx 2 miles away from a Ford main dealer offering full repair services, is on other insurer's "approved repairer" lists, but not Saga's. I advised Saga that my report was advice only, that claim was against the other party's insurance. Saga accepted it, passed me to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Silvabod's Comment

Written on: 05/12/2014

PROGRESS REPORT (or rather, lack of ??)
Car was collected Monday by the Weleyn Garage. Today is Friday (3 p.m)
Enterprise delivered a hire car on Monday (we then had to trek over to Bedford, 12 miles away, to do the paperwork)
Today is Friday - no sign of the car, though we've had several "ambulance-chaser" calls from Saga, each asking about injuries. (There are none).

HAD THIS BEEN REPAIRED BY THE FORD MAIN DEALER, 2 miles away -
1/ they would have ordered the needed panel for next day delivery, pre-painted as it's a standard Ford colour.
2/ They would have called us to deliver our car in the morning, and provided a courtesy car.
3/ They would have called us in the afternoon when the fitting was complete (approx 1 hour's work, they thought) and we would have returned their courtesy car and collected ours. Total time without our car - approx 6 hours

Cost - the repairs using genuine Ford panel, plus 1 day car hire.
We, the customer, would have our car back same day.

ACTUALITY - (5 days to date, as yet, no sign of repaired car)
Cost of lowloader to collect and deliver to (their) selected repairer (NOT a Ford dealership) - I checked - £144.91 incl VAT (so double that for return delivery).
Enterprise car hire quote for 1 week - £110.43.
So, before ther repair even starts, there's £400.25 added to the claim
And, we've been without our car for 5 days (and counting).
The probability is part of the delay is caused by them using a non-Ford panel (thus needing spraying and 3 day cure period) That's what happened on my daughter's Ford - private repair, slightly cheaper in parts cost,

In this case the saving is totally wiped out by the delivery and hire car costs.

Whilst these costs are covered by insurance, the vast majority of this £400 is unnecessary

Multiply that unnecessary cost by the number of Saga claims - that's all added to next years premiums.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“SAGA Car Insurance - Disgraceful treatment! Never again!”

Written on: 21/11/2014 by KimBurn (1 review written)

After completing the online form and taking my money they then proceeded to bombard me with requests to supply them with information that I'd already given them on their online form. When I informed them that I did not wish to waste my time by repeating this request and to please take the information from the already completed form, I appeared to become involved in an email battle of wits with and the 'customer services' person who proceeded to threaten me with policy cancellation at 17:00hrs… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Inexcusably evasive”

Written on: 20/11/2014 by MarcelHatch1952 (1 review written)

Waiting to hear something from Saga but nothing heard so contact them by phone and they suggest they sent a reply dated at 2 weeks after my letter so point out I havent received this and asked for missing letter to be forwarded. A cheque arrived for a small sum without any breakdown of what for and I suspect the missing letter gives a breakdown and the idea may be that if I stupidly cash the cheque I will have been deemed to have accepted the small amount as full and final settlement. I have… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“saga needs to pay up inferior repairs rubbish rubish...”

Written on: 12/11/2014 by owSandoval350 (1 review written)

got my car damaged by a saga insured driver, repair quote was over 3000 saga refused to pay over a 3rd of my quote, but were happy to replace my van, with a hire van while mine was haveing a bad repair. the cost of the hire van way out waighed the bodge price of the rubbish repair, hire van was 6 weeks hire price thousands, repair 1200 quid no wonder you do cheap insurance you dont pay out...... be warned be carfull of saga insured drivers… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview