Saga Car Insurance Reviews

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★★☆☆☆
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Latest Reviews

★★☆☆☆

“"Old fashioned and out of date"”

Written on: 04/02/2016 by Commonsense99 (1 review written)

Extremely happy with saga until I tried to put another name driver on my policy,and they stated she could drive the car for pleasure purposes but not commuting to and from work,what a joke! These people live in the past,the reason that most of us are driving is to get ourselves to work and back .the only advice I can give to saga is -get rid of your dinosaur policy makers and try and move forward into the 20th century.needless to say I will never take car insurance with them again and will… Read Full Review

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★★★★★

“car accident”

Written on: 27/12/2015 by haigh06 (1 review written)

Excellent service from the time of the accident to final setlement… Read Full Review

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★★★★★

“Brilliant from start to finish.”

Written on: 24/12/2015 by 306Gibson (1 review written)

After my car was vandalised in an attempt to steal it, Saga dealt with my claim brilliantly from start to finish. They arranged to have the car collected and subsequently delivered to a different address. Although the car was written off for insurance purposes, I was able to repair the damage easily. The car is now back on the road and exactly as was, and Saga paid out the agreed sum immediately. I couldn't fault their service, and all the staff I spoke to were British and both courteous… Read Full Review

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★☆☆☆☆

“trading on favourable treatment for the over 50s”

Written on: 03/12/2015 by 1953Byrne (1 review written)

They are time wasters, and I do not trust their publicity. Their quote for car insurance was more expensive than Aviva, and LV, which cannot be said to be the cheapest. This also applied to their home insurance quote. Saga would have you believe that they are Ideal for those of us over 50. This may have been so in the past, but it doesn't seem to be so now. I think they are trading on a myth hoping to persuade "the elderly" of favourable treatment. I shall not bother to have anything to… Read Full Review

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★★★★★

“No problems at all”

Written on: 01/11/2015 by davidsuffolk (7 reviews written)

I see that there are quite a few very negative reviews for Saga which I suspect is because more people will write when they are aggrieved than when happy? My own experience was excellent. My wife had a collision in early September and when we made the claim it was all dealt with over the phone. I was referred to a local repairer who duly contacted me later the same day to arrange collection and a loaned car. Some few days after that the car was declared uneconomical to repair and after about… Read Full Review

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★★★★★

“No problems at all”

Written on: 01/11/2015 by davidsuffolk (7 reviews written)

I see that there are quite a few very negative reviews for Saga which I suspect is because more people will write when they are aggrieved than when happy? My own experience was excellent. My wife had a collision in early September and when we made the claim it was all dealt with over the phone. I was referred to a local repairer who duly contacted me later the same day to arrange collection and a loaned car. Some few days after that the car was declared uneconomical to repair and after about… Read Full Review

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★☆☆☆☆

“NEVER, EVER BUY INSURANCE FROM SAGA SELECT”

Written on: 28/09/2015 by Penelope55 (1 review written)

Having insured my van on 8th August, Saga Select wrote to me SEVEN weeks later asking for a huge number of documents to be sent to them - driving licences, log book, counterparts etc. They gave me 14 days to send it before cancelling my insurance, but as they had sent their letter 2nd class the previous week, they had used up 6 of the 14 days themselves. They gave me a tiny 2nd class envelope to send it all back in. I rang and they refused to send me a sensible sized envelope or extend the… Read Full Review

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★★★★★

“Would not get motor insurance with anyone else.”

Written on: 28/09/2015

I had an accident which caused me great upset and distress. I was dreading having to deal with the insurance. How very grateful I am to Saga for the way they dealt with it. Sympathetic, swift, with no hassle whatsoever. I'll not go anywhere else for motor insurance… Read Full Review

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★☆☆☆☆

“Rip off ”

Written on: 09/09/2015

My car insurance has gone up from £121 to £219 . I have spoke to saga to try and find out why. I have made no claims on my policy but they can't give any reason as to why. Inflation is at less than 1% but this increase is 80% It a rip off… Read Full Review

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★★★★★

“Could not believe it”

Written on: 31/07/2015 by Perek24 (1 review written)

My wife's car insurance was due August. Last year the best priced policy was with Saga. I said to her wait until next year they'll bounce up the policy big time. Well through the post came the renewal, I had to sit down, the price had dropped by £22 re read the details NO change so the policy has been renewed. Thanks Saga saved about 20% and hours doing price comparisons… Read Full Review

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★☆☆☆☆

“absolutely ridiculous quote to change car insurance”

Written on: 29/07/2015 by msStrickland241 (1 review written)

Today I attempted to change my SAGA insurance from a 2 litre diesel--Citroen Synergie MPV--7 seater, to a 1.9 Fiat Doblo 5 seater MPV--both similar value The price immediately jumped to eight hundred and seven quid--I asked if there was a mistake--was told no-- and put the phone down and went on to a comparison site---result--not one quote anywhere this crew of pirates in white collars--there were 50 below 400 pounds-- the cheapest being Hastings at 198 pounds --so-oooo-duly phoned back to… Read Full Review

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★★☆☆☆

“expensive”

Written on: 27/07/2015 by 166Beasley (1 review written)

I found my quote too expensive compared to other insurers… Read Full Review

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★☆☆☆☆

“Worst I've had”

Written on: 24/07/2015 by Bertie2345 (1 review written)

Took out a policy 2yrs ago, on inception they tried to increase premium by £36 because of No Claims Discount. Sent them documentation confirming 14yrs NCD, they put it down as nine, but did reduce back to original premium. Last year, despite no claims or accidents the premium rose by 7% and this year by 21% despite no claims. On speaking to them I was told this was because I was another year older, the only change in that time. Not happy with their service in any way… Read Full Review

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Aaaaaaaaabbbbbbbbb's Response to Bertie2345's Review

Written on: 25/08/2015

They are absolute ROBBERS!
Sold me my policy online at ComparetheMarket.com. for an ok price. Then sent out a question sheet wanting to know where car went to work postcode, how many days. How many miles done per annum 5000 (Already answered before price quoted) Where is car parked at night other than home address so told them at my caravan gave postcode and they have now bumped premium up. Caravan is on a site with security barrier! How can they get away with telling you when and where you can use your car???? Don't always use that car to go to caravan so how do they know how much extra to charge??

The car is old and only worth £500! I paid £260 odd to insure it and then get all this hassle for answering questions honestly and now they have banged another £50 on a month after policy started. Could have bought cheaper insurance, not been made to feel like a criminal and not had all this hassle of taking them to Financial Ombudsman which I am going to do for the mis sold policy.

Please avoid this company like the plague! Any questions they need answering should be covered before purchase of policy NOT afterwards then they can put the price up!

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★☆☆☆☆

“over 50s car insurance ”

Written on: 14/07/2015 by Kian386 (1 review written)

Parent's have saga insurance and we're so pleased that when they had an accident, Saga said they would sort everything out. Over a year later the claim is still going on. Parents have had no support or guidance from Saga or Argent Medicare. Parents in theirs 70's and 80's have been left to figure out medical forms, sent for medicals with a doctor who has no qualification in their injuries. When they expressed frustration about the whole process they were basically told if you want to change… Read Full Review

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★☆☆☆☆

“Have they even heard of customer service?”

Written on: 22/06/2015 by Saniyat339 (1 review written)

I have insured my vehicle with them for years never made a claim. Decided to change my vehicle and asked for a quote which was astronomical compared to others. The couldn't care less attitude by the person on the phone was rude to say the least. I decided to take my business elsewhere and that's when the problems arose. I couldn't cancel it on the phone even though it was at the start of a new year and within the cooling off period...No! I had to return the policy docs and when they had been… Read Full Review

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★☆☆☆☆

“Appalling customer service”

Written on: 23/05/2015 by NolanMcCallum (1 review written)

Had to make a claim after someone drove into me. Car was collected the following day - I was impressed. 10 days later I collected the car, they had only replaced the rear light and hadn't repaired the bodywork. They then sent me a cheque and told me to arrange the repairs myself! Apparently this is their standard service. I now have take time off work for the car to be repaired ! Terrible!… Read Full Review

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★☆☆☆☆

“ COMPULSIVE LIARS”

Written on: 05/05/2015 by YOUNGTHOMAS (1 review written)

I CANNOT BELIVE THE WAY I WAS TREATED BY SAGA ( WAS A SAGA I ASSURE YOU) FROM TELLING A PARCEL OF LIES AND TIME STALLING TACTICS IT WAS BEYOND A JOKE THE LIES AND EXCUSES THEY WOULD COME UP WITH WAS QUITE AMAZING. THEN THEY DECIDE TO CANCEL (NOT FREEZE)MY INSURANCE BECAUSE I DID NOT BUY ANOTHER CAR WITHIN 28 DAYS TO SUIT THEM, NOT ME.i STILL HAD 10 MTHS TO RUN AND WAS TOLD I AM NOT ENTITLED TO A REFUND EITHER.YOU TALK ABOUT RIP OF BRITAIN, SAGA ARE MASTERS OF IT.WHEN I CALLED WHICH LEGAL THE… Read Full Review

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★☆☆☆☆

“Saga offer the worst customer service ever”

Written on: 21/03/2015 by Anikab471 (1 review written)

If I could Mark these with no star I would ! After applying to insure my husbands car he then had to go to work in another country taking his car off the road for 1 year we cancelled and paid up and then 3weeks later we had a notice to take us to the debt collectors and court for the sum of £6 which was for cancelling the policy, when I telephoned and paid I said that I felt it was a bit over the top to send out threatening letters rather than just a note to say you owe £6 cancellation fees!… Read Full Review

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★☆☆☆☆

“SAY NO TO THE SAGA ROBBERS”

Written on: 20/03/2015 by Skyei408 (1 review written)

Still taking money from my bank account for a car I sold over 6 months previously. I informed them to cancel the policy as they could not provide the type of policy I was looking for my new car. I got no policy documents or no confirmation that the policy was still running. They just kept taking my direct debit and will not give my money back although I have been insured with another company for this period… Read Full Review

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★★★☆☆

“Small print and no policy documentation”

Written on: 17/03/2015

Saga provided a good quote as I'm now over 50. However after having to provide extra documentation at the out set of policy, I didn't receive any documentation through the post as promised. I chased this up, was told it would be sent out in 3 to 5 days but still didn't receive anything. I've just moved so notified them by email as thought that would be easiest method. Alas I received an email requesting I phone them. I've just done this to be told that due to the mid term change in… Read Full Review

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