Saga Car Insurance Reviews

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★★☆☆☆
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Latest Reviews

★☆☆☆☆

“Disgusting ”

Written on: 05/05/2017

I wouldn't touch this insurance firm again with a barge pole, my husbands car was torched when he left it over night in our local pub car park on early hours of Monday morning, we informed saga straight away as so did the other two people who's cars were damaged there's were removed within one and a half hrs, ours is still there burnt out dangerous vehicle to the public and a eyesore for the liscencee who owns the pub as it's giving her business the wrong impression, to be told again tonight… Read Full Review

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★☆☆☆☆

“Do not use Saga.”

Written on: 30/04/2017 by 246Clay (1 review written)

Do not use Saga.When you have an accident their customer service is diabolical. They are so un organised and un-professional. It takes for ever for them to reply to an email.Also they hide key information in the terms and conditions and do not put in on the policy.As they are dealing with vulnerable people they should operate in a more professional manner… Read Full Review

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★★★★★

“Excellent serviced”

Written on: 16/03/2017 by JenniferAnneS (1 review written)

I am insured with Saga and had an incident with my car, and because it was old it was written off! The service from Saga has been excellent from the friendly and efficient people at the end of the phone to organising a courtesy car and ending today with the payment arriving. All this took just one month, I can't praise them enough, I'll be staying with them when my insurance is due for renewal if the quote is reasonable… Read Full Review

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★☆☆☆☆

“Trying to get cover for new car ”

Written on: 03/03/2017 by 318Chase (1 review written)

Having saga motor insurance for the past two years with no claims thought it would be easy to insure my new car but was told because someone someone came out of a side road and collided with my wife's car and admitted full responsibility in 2014 and although she is insured by. Lv saga couldn't give me a quote to insure my car said their system wouldn't allow it. Time they changed there system! Ps never been in an accident or had a polnt on my licence in over 30 years !… Read Full Review

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★☆☆☆☆

“No back up”

Written on: 26/02/2017 by LondonHickey (1 review written)

I would stay clear of saga, if you have an accident they will not back you, you will receive no support what so ever, I would rather risk driving uninsured than sign up with them… Read Full Review

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★★☆☆☆

“I want my car back”

Written on: 16/02/2017 by Luciang1991 (1 review written)

Saga Car Insurance. Saga contract their claims out to another company. I submitted my claim, the finances were agreed and the repairer given the go ahead. My car is repaired and sitting at the workshop, has been for the past fortnight. I live in the country, there is no bus service and no village shop. I am turned 70 and arthritic and cannot walk far. My car is essential. I can no longer ask neighbours to fetch something for me as I have run out of ready cash and can't get to the bank. I… Read Full Review

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★★★☆☆

“sting in the tail of this reasonably priced car insurance”

Written on: 15/02/2017 by sallyab (1 review written)

I was very pleased with the price of my car insurance for a very old fiesta. I took the insurance out November last year for £98 TPFT. Unfortunately, the car had to be scrapped at the end of January and I had to cancel the cover. The return premium after 2.5 months was £10 as there is a £50 cancellation fee!!!!! I was not told this when I took out the insurance, although I am sure it is mentioned in the small print, its too late when you have paid over the phone. I am disgusted with this… Read Full Review

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★☆☆☆☆

“Terrible Rip Off”

Written on: 12/02/2017 by Rhett1975 (1 review written)

Unhelpful misleading rude unprofessional people… Read Full Review

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★★☆☆☆

“Hire Car Woes”

Written on: 10/02/2017 by Diego327 (1 review written)

I work with the elderly and was delighted to receive a competitive quotation from Saga. All was fine until I had an accident. I have listed the story so far, my car has been recovered by 28 hours after the accident, still no replacement hire car. 9th February 2017 1. Had accident at approximately 9:45 and contacted my insurer - Saga 2. Had long conversation with insurer’s representative and informed that recovery would be with me within 40 minutes. 3. 11:40 telephoned Saga and… Read Full Review

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★☆☆☆☆

“Appalling Customer Service & Total Rip Off Merchants”

Written on: 30/01/2017

Having been a customer of Saga for many years, the time had come to terminate my car insurance with Saga Car Insurance. My first call to them in January was to formally cancel my insurance at which time NO mention of any administration fee was mentioned!. Second call to them was upon receipt of a letter demanding payment of £51.99 within thirty days. When telephoning and requesting breakdown of this (recent payment made within couple of days of cancellation) it seems that £50 of this was… Read Full Review

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Sallyab's Comment

Written on: 16/02/2017

this is exactly what has happened to me! am so angry with this £50 cancellation fee which was not mentioned to me before I had paid for the insurance. I have put a complaint in to Saga, will wait for a response and then take it further to Ombudsman if I have to. If I do, can I mention you?

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★☆☆☆☆

“NCD Discount Disgrace”

Written on: 25/01/2017 by Shottsgirl (1 review written)

Asked five times for proof of no claims discount to be sent, still waiting....Sent a complaint to Saga, still waiting on a reply. Were quick enough to take my money though. Both call centre operatives were surely and rude. Would definitely not recommend… Read Full Review

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★☆☆☆☆

“WHAT YOU SEE IS NOT WHAT YOU GET: GET YOUR SMALL PRINT”

Written on: 24/01/2017 by SteveQuirrel (1 review written)

Going through the main Saga web page for Motor Insurance the web site proudly boasts that Saga policies offer "unlimited European cover". Ideal for those of us in returement that travel a lot. But the policy issued is through "Saga Select", and buried int he small print is a serious cap on the amount of time a car can be in Europe. This is very disingenuous marketing, and I will not use this company again… Read Full Review

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★☆☆☆☆

“astronomical cost compared to other insurers”

Written on: 15/01/2017 by afMorris26 (1 review written)

Recently changed our car and looked to saga for insurance as we were with them for our old car. Our insurance premiums have risen significantly this last year but nothing could have prepared us for the quote on our new vehicle - a whopping £300 dearer. So so disappointed with saga - I thought they were meant to help the over 50's - I don't think so. Give saga a wide berth - there are a lot more cheaper options out there - the rac is a good one… Read Full Review

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★☆☆☆☆

“Saga much changed - and not for the better”

Written on: 07/12/2016

Having formerly had great experience with Saga, we have insured our car for the past four years with little cause for complaint. We did not make any claims and our money went out of our account smoothly each month - essentially we forgot about them until we went to change our car. The new car was far less valuable than the old, yet Saga's quoted premiums for it had taken a sharp upward hike from those for the previous car. Naturally, we looked elsewhere and found many options for infinitely… Read Full Review

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Sallyab's Comment

Written on: 16/02/2017

This has recently happened to me. Cancelled my policy as my car was scrapped, waited for my return premium only to be told there is a £50 cancellation fee!! Was not told about this when I took out the policy. I have put a complaint in to Saga and if I dont get my money back, which I probably wont! I shall take it to the Ombudsman. There are a few people complaining about this on this site alone so we could band together and make a good case.

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★☆☆☆☆

“Made me drive illegally!”

Written on: 02/12/2016 by 443Allison (1 review written)

I phoned after moving house and they refused to change their records unless I sent them copies of my driving licence and V5. I checked with the ombudsman and this is not a requirement under the law, but the immediate change of address notification is. They are therefore making me drive illegally and have themselves committed an illegal act-BEWARE! Offered to send me a customer service letter up to 5-7 days to start a complaint, would not deal with complaint over the phone or by letter until I… Read Full Review

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★★★★★

“car insurance”

Written on: 10/10/2016 by Noey34 (1 review written)

Renewed my car insurance for second year with saga managed to save money then renewed house insurance saved 40 per cent on previous insurers… Read Full Review

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Sallyab's Comment

Written on: 16/02/2017

just be aware that if, for any reason, you cancel your car insurance, you will be charged a £50 cancellation fee

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★★★☆☆

“Poor Windscreen Replacement Service”

Written on: 15/09/2016 by TitusWhalen (1 review written)

Contacted Saga Tuesday Morning re broken windscreen. Cannot drive car. Given wrong number for glass line (unobtainable) Eventually got through to Autowindscreens ( Saga agent ). Earliest they could do repair was on Friday, if I drove to Ipswich (220 miles return, probably 4 hours plus repair time) Going away next week so nothing possible until 13 days. Auto windscreens want excess payment (£75) upfront before they will even book a provisional date. Had similar problems 3 years ago with… Read Full Review

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★☆☆☆☆

“Claiming money falsely with threats of Legal Action”

Written on: 05/08/2016 by jasba1234 (3 reviews written)

After my Van Insurance expired , this Insurance company are claiming money from me with threats of Legal Action… Read Full Review

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★☆☆☆☆

“Rip off mercahnts”

Written on: 18/06/2016 by Barbara Aimson (4 reviews written)

Had all our Insurance with them for many years. After 14years we decided to change the car, I rang to inform them, it would be £150 extra for the remaining 9 months, which I thought was excessive. For the first time ever I decided to try Compare the Market, got one for nearly £200 less, even the excess was £50 less. Rang & informed them, even, the customer service agent agreed their car insurance is the dearest. We expected a refund, cancellation charge £50, I was very unhappy about that… Read Full Review

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Sallyab's Response to Barbara Aimson's Review

Written on: 16/02/2017

when I took out my policy with Saga for my car I was not told about this cancellation fee. Its ridiculous and I have put a complaint in as I was not told about it when purchasing. I will take it to the Ombudsman and further if necessary! There are many people with this same complaint on this site alone!!

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Barbara Aimson's reply to Sallyab's Comment

Written on: 16/02/2017

They eventually refunded the .£50 reason being I hadn't been informed about it wh n cancelling. We now have no insurance with them, their,loss our gain, the house insurance was over £100"cheaper

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★☆☆☆☆

“used to be good but it seems greed has overtaken them”

Written on: 04/06/2016 by sariq12 (1 review written)

no longer are saga the bastion of over fifties drivers,this past year has seen them far overpriced compared to many other non-exclusive insurers. despite my 20+yrs claim free,totally clean driving licence etc etc and being with saga for several years,now theyve decided they dont want anyone over fifty ooor they think anyone over fifty is easy meat to rip off perhaps. on go compare they are £160 more expensive ,ive just checked,than the first 10 cheapest/cheaper quotes. and what… Read Full Review

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