Primus Telecommunications Reviews
Latest Reviews
★☆☆☆☆
“So I'm not alone. Why are they still allowed to trade?”
Written on: 08/05/2013
For 10 weeks I could not phone out. Had to use my PasYG mobile. Sent many emails, eventualy recieved one back, I was given a case number, this was not followed up. I did get an email that said my account was ready to view, this took me to a page that required a user name and password, as I had not ever set one up I could not access. However the money was taken from my credit card account. I stopped all future payments and changed to a new provider. I sympathise absolutly with all who have... (read more)
★☆☆☆☆
“Primus Telecommunications review”
Written on: 08/05/2013 by bathesheba21
Swapped to primus first call as recommended by money saving expert...The quote was never met instead the bills were actually double of that quoted....Tried contacting primus by email, phone and finally snail mail. Nothing..terminated the contract and now have a bill for finishing with them early...this is a rubbish company avoid at all costs.... (read more)
★☆☆☆☆
“Cr4p of the highest order”
Written on: 07/05/2013 by Jimmy2Times2
This has to be the worse telecom experience I have ever had. Both phone and internet service cut off for weeks on 3 occasions in a single year. No apology offered or refund, customer service is none existent. Bills also incorrect almost every month, only way to get a response is to cancel direct debits, but then only months later. Avoid at all costs, Ofcom should close they clowns down (read more)
Primussaverrep's Response to Jimmy2Times2's Review
Written on: 20/05/2013
Hi,
I am sorry to hear the bad experience you have had with us. If you could send me an email with your review centre username and your Primus account number, and I can have a look to see if there is anything we can do for you.
Kind Regards,
Jo
Reply to this comment
Thetruthwillsetyoufree's Response to Jimmy2Times2's Review
Written on: 20/05/2013
Hi please report this company on Ofcom site . Ofcom don't take action on individual complaints but have to investigate if there are a number of complaints.
against the same company. It doesn't take long to do and is the only way to make any difference to this awful company.
Excuse comment if you have already done so im just so (expletive) off with this company and feel your pain .
Reply to this comment
★★☆☆☆
“Don't be fooled by cheap introductory prices”
Written on: 28/04/2013 by silverman74
If like me you're seeing great prices, stop there! I joined with no problems but then my first bill arrived at £17.52 (I was on the £7.99) deal. I couldn't get through to customer service (emailing or phoning) and my bills ended up being over £20. There was no information or communication as to why my bills had shot up! Long story short, no communication! No savings! Wished I just stayed with BT now! Bit more pricey but at least you know if any probs arise, they'll be taken care... (read more)
Primussaverrep's Response to silverman74's Review
Written on: 20/05/2013
Hi,
I am sorry to hear you feel we have charged you incorrectly, if you could send me an email with your review centre username and your Primus account number and I can have a look into your account to check all charges are correct.
Kind Regards,
Jo
Reply to this comment
Thetruthwillsetyoufree's Response to silverman74's Review
Written on: 20/05/2013
Hi please report this company on Ofcom site . Ofcom don't take action on individual complaints but have to investigate if there are a number of complaints.
against the same company. It doesn't take long to do and is the only way to make any difference to this awful company.
Excuse comment if you have already done so im just so (expletive) off with this company and feel your pain .
Reply to this comment
★☆☆☆☆
“awfull”
Written on: 28/04/2013
Primus are not to be trusted, they sign you up for a contract at an agreed price then put the price up, so far twice in 7 months! complain and you are met with no response till you keep e/mailing them, then dont answer the problem properly and drag their feet for ages and finaly tell you you should have cancelled immediately too late now (in other words pay up or shut up) avoid primus like th plague better to pay a little more to another provider than put up with rubbish service and hassle. (read more)
Thetruthwillsetyoufree's Comment
Written on: 20/05/2013
Hi please report this company on Ofcom site . Ofcom don't take action on individual complaints but have to investigate if there are a number of complaints.
against the same company. It doesn't take long to do and is the only way to make any difference to this awful company.
Excuse comment if you have already done so im just so (expletive) off with this company and feel your pain .
Reply to this comment
★☆☆☆☆
“BEWARE OF ONE-OFF CHARGES!!!”
Written on: 27/04/2013
Just had a "one-off charge" on monthly bill on my Primus 'Saver' account of over £50. This is for going over my 20GB limit. My own fault but I might have reasonably expected: 1. a warning email from Primus about reaching allowance limit? NOPE 2. a way of checking my usage online? NOPE - you have to try and get hold of a person on the phone to ask them! 3. a bill or email about the charge? NOPE - I only discovered by checking my bank statement afterwards Well done Primus. I guess this is... (read more)
Thetruthwillsetyoufree's Comment
Written on: 20/05/2013
Hi please report this company on Ofcom site . Ofcom don't take action on individual complaints but have to investigate if there are a number of complaints.
against the same company. It doesn't take long to do and is the only way to make any difference to this awful company.
Excuse comment if you have already done so im just so (expletive) off with this company and feel your pain .
Reply to this comment
★☆☆☆☆
“Abysmal customer service”
Written on: 26/04/2013
Stay far away from Primus. My mother is VERY elderly but living in her own home. The phone is essential to her. One day she could not call my cell phone. Access denied. Primus had cancelled her account without warning or reason. The internet page did not show a problem. We have accounts for two households and pay both at the same time. Our account was fine. They took payment for both accounts and terminated my mother’s account. It made no impression on the customer service people that... (read more)
Thetruthwillsetyoufree's Comment
Written on: 20/05/2013
Hi please report this company on Ofcom site . Ofcom don't take action on individual complaints but have to investigate if there are a number of complaints.
against the same company. It doesn't take long to do and is the only way to make any difference to this awful company.
Excuse comment if you have already done so im just so (expletive) off with this company and feel your pain .
Reply to this comment
★☆☆☆☆
“My tips for dealing with Newcall”
Written on: 14/04/2013
I'd switched to them just just over a year ago, after some bad experiences, I decided to switch back to BT as soon as my contract was up. My advice to anyone wanting to switch is 1) Find out your contract end date and give required notice by email (1 year contract and 1 month notice in my case). Request confirmation in writing MAKING SURE you clearly state that you do NOT want the line dis-conected. Ask them to confirm receipt of the request in writing by return email (I found them to be... (read more)
Thetruthwillsetyoufree's Comment
Written on: 20/05/2013
Hi please report this company on Ofcom site . Ofcom don't take action on individual complaints but have to investigate if there are a number of complaints.
against the same company. It doesn't take long to do and is the only way to make any difference to this awful company.
Excuse comment if you have already done so im just so (expletive) off with this company and feel your pain .
Reply to this comment
★☆☆☆☆
“Terrible terrible company”
Written on: 08/04/2013 by Monkhorsefish (2 reviews written)
Primus seem to have no customer service. I have had no service since early March. Initial calls to customer services took 35-40 minutes for someone to answer. The people I spoke to couldn't help so I asked to speak to a manager. I was told I'd be called back. Well, it's been over a month & no one has called yet, I've had no answer to my past 4 emails. Avoid Primus, it's been nothing but stress and frustration for me. (read more)
Primussaverrep's Response to Monkhorsefish's Review
Written on: 08/04/2013
Hi Monkhorsefish,
I would like to firstly apologise for any issues you have experienced with our services, if you could send me an email with your account number and your review centre username I will look into any problems you have had.
Kind Regards,
Jo
Reply to this comment
Thetruthwillsetyoufree's Response to Monkhorsefish's Review
Written on: 20/05/2013
Hi please report this company on Ofcom site . Ofcom don't take action on individual complaints but have to investigate if there are a number of complaints.
against the same company. It doesn't take long to do and is the only way to make any difference to this awful company.
Excuse comment if you have already done so im just so (expletive) off with this company and feel your pain .
Reply to this comment
★☆☆☆☆
“CRAP!!!!”
Written on: 07/04/2013 by Hillz (1 review written)
Yes, every word written below is unfortunately true, as to my own bitter experience with this joke of a company it is more of the same... Spent three months with no phone at all and it was only when next door's phone line (Sky) broke some time later that the problem was finally fixed! Not only have they carried on taking the money from my account with no compensation but now they have connected me to their broadband which I did not ask for and are charging me for that too!!!!!!! I have... (read more)
Primussaverrep's Response to Hillz's Review
Written on: 08/04/2013
Hi Hillz,
I am sorry to hear that you have been experiencing some issues with your services.
If you could email us with your account details and your review centre username and I can assure you that I will have a look into this and try and get this resolved for you.
Our email address is onlineteam@newcalltelecom.co.uk
Hope to hear from you soon,
Jo
Reply to this comment
Hillz's reply to Primussaverrep's Comment
Written on: 08/04/2013
I have wasted hours of my time on the phone and writing emails to your 'company', why would writing an email to you resolve this debacle?
Do you have the authority to make a decision and action it?
Reply to this comment
Thetruthwillsetyoufree's Response to Hillz's Review
Written on: 20/05/2013
Hi please report this company on Ofcom site . Ofcom don't take action on individual complaints but have to investigate if there are a number of complaints.
against the same company. It doesn't take long to do and is the only way to make any difference to this awful company.
Excuse comment if you have already done so im just so (expletive) off with this company and feel your pain .
Ps i bet you got no joy from the supposed help offered by Jo !
Reply to this comment
See next 10 reviews
Showing 1 - 10 of 181 Reviews
★☆☆☆☆
“So glad I found this site!”
Written on: 25/03/2013
I have been hunting for a low overhead, no frills Broadband supplier for my Mum who has only just mastered a keyboard and email to keep in touch with friends around the world. She's in her seventies so doesn't need any bells and whistles or hassle. Iam I glad I found this site before inflicting what appears to be the worst ADSL supplier in the UK by all accounts on her. Think I'll pay a bit more and go with a known brand. Better the devil you know etc. A close call me thinks! (read more)
★☆☆☆☆
“Complete waste of time”
Written on: 23/03/2013
I first requested a line before Christmas and I am still waiting for this to be installed! I have spoken to their Customer Services team on 5 occasions and they don;t listen, despite advising that I work and will not be available on a certain date they book it in, despite agreeing to a different date when I am available. They promise to book an installation and then don;t, there never appears to be a Manager available to escalate complaints and I have had my calls terminated. It serious;y is... (read more)
★☆☆☆☆
“shitmeagre faeces”
Written on: 18/03/2013
they never ever ever answer the phone. emails take about 2 weeks. carrier pigeon would beat their customer service (read more)
Primussaverrep's Comment
Written on: 03/04/2013
Good afternoon,
I am truly sorry you feel this way.
We try our up most to answer all calls and an emails as quickly as possible, but with the recent weather we have been having this has caused an influx in customers calling in to report faults due these conditions.
If you would like to email me on onlineteam@newcalltelecom.co.uk
Reply to this comment
Primussaverrep's Comment
Written on: 03/04/2013
my apologies I must have hit submit by accident!
what I meant to say was -
If you would like to email me on onlineteam@newcalltelecom.co.uk with any issues or questions you may have either myself or a member of the online team will be happy to help.
Kindest regards,
Jordan
Reply to this comment
★☆☆☆☆
“Avoid PRIMUS at all costs!”
Written on: 17/03/2013
Appalling customer service by Primus. After my housemate moved out in June last year, I attempted to move the primus account to my name... what a joke! For 9 months, I chased Primus to make the transfer with numerous emails and phone conversations, plus sending a letter of authority a number of times. It got so bad that I decided to leave but couldn't move to another provider until the account was in my name. Argh! When it was eventually transferred, I had no letter from them, no... (read more)
★☆☆☆☆
“DO NOT USE!!”
Written on: 17/03/2013 by auntiehellie (1 review written)
After reading adverse reviews on a Money Saving website, I decided to cancel the switchover - 4 days before the activation date (they advertise that you can cancel right up to the time of transfer). What a nightmare! The following Monday I received an email advising that the switch had taken place - I emailed straight back saying that it should never have been done. I got a reply with a case no on it. The following Friday I got a letter advising that the DD had been set up (the letter was... (read more)
D.grace's Response to auntiehellie's Review
Written on: 17/03/2013
Hello there,
I am presently looking for another landline provider..have had THE MOST awful experience since having my landline with PRIMUS...no service for months and difficulties in getting problems fixed..no replies to my numerous complaints to the head of customer services..total lack of communication between credit control and customer services which has resulted in letter after letter arriving from credit control to say I would be cut off because of large outstanding bills which has been an error each time..if only they would actually check my account!
Need I go on!!!!!!!!!!!!!!! STAY WELL CLEAR...unless you feel you need the stress!
Reply to this comment
★☆☆☆☆
“CUSTOMER SERVICE NON-EXISTENT”
Written on: 15/03/2013
Customer Service. What Customer Service? Cannot get through to them to complain. (read more)
★☆☆☆☆
“Fraudulent Claims”
Written on: 13/03/2013
Primus broadband taken out early Oct 2012. Broadband failed same day, no phone calls answered. No explanation given. Contract cancelled immediately and also DD. Still being persued for bogus charges (bullying threating letters) Jan 23rd 2013. Avoid at all costs! (read more)
Craftyfox21's Comment
Written on: 03/04/2013
The same with me i had a letter yest from opus saying i owe £165 after cancelling at 13 months did the same happen to you - no response to emails or calls worst supplier i have ever come across.
Reply to this comment
★☆☆☆☆
“Remove voicemail???? Unable to do it!!!!!”
Written on: 13/03/2013 by lulu65 (1 review written)
For over a year I emailed and spoke to Primus agents about 'voicemail' being on my mothers phone line. She wanted it taken off due to her having an answerphone. I had tried to telephone on numerous occasions, but the lines were constantly down! When I finally got to speak to someone by pressing the wrong number on the list of numbers given when you call them, they said that the system from their end told them it was off, it was not! One of the agents witnessed this, she said if they... (read more)
★☆☆☆☆
“Took money from my account, never provided services”
Written on: 13/03/2013
never sent the activation email. I then spent a month trying to get them to respond to 12 emails to customer services and held for as long as 2hours on phone without a response I am now reporting them to trading standards and Oftel (read more)
★☆☆☆☆
“Appalling ”
Written on: 13/03/2013
Been trying to call customer services for 2 days... Held on for over 2 hrs each day still no reply...... (read more)
See next 10 reviews
Showing 11 - 20 of 181 Reviews
★☆☆☆☆
“Phoning Primus”
Written on: 13/03/2013
I am in the process of having a line installed by Primus but because of a problem on their part, I have had to make several telephone calls to Primus Customer Services and to Faults Reporting. Each call has averaged 59 minutes on hold. Today, after holding on for 30 minutes, I tried an alternative number. Not a good move because I have been on hold for a further hour and forty five minutes and still cannot get through. This is just not good enough! If I am correct, they close in 15... (read more)
★☆☆☆☆
“Terrible terrible terrible!! Do not use!!!!”
Written on: 12/03/2013
Had an account with Primus and suddenly it stopped working, they informed us BT has taken over our line and wasnt their problem. I have spent days and hours on hold trying to resolve this, sent numerous emails and never got a response. In total went nearly 10 weeks without the internet in which I was told to contact BT myself as it was there fault, then was told my neighbour had taken my line and I should knock on their door and get them to sort it or ask my neighbour to call BT. I was... (read more)
Diddlysquat's Comment
Written on: 12/03/2013
Any problems with this company Primus/New Call - whatever they want to call themselves - complain to the telecommunications ombudsman. You will never get anywhere trying to sort out the problem with Primus/New Call directly. I sent them dozens of emails and spent fortunes on mobile telephone calls trying to get my landline working. They are without doubt the most inefficient company I have ever tried to deal with. If you have a direct debit with this company and they are not providing the service you are paying them for then cancel the direct debit and move to another provider. I moved to Sky and they have been great, no problems with their service at all.
Reply to this comment
★☆☆☆☆
“Absolutely rubbish do not risk it”
Written on: 11/03/2013
Primus are unbelieveably bad at communicating to their customers what is going on when trying to set up a new line, they do not have a clue what package you are on when you call up to find out what you will need to pay and charge you for things in 'error' and tell you they do not give refunds you must go through you bank and then once you have it back from you bank go and charge you the same 'error' again. not to mention that you may have had a phone line for a month but they dont tell you... (read more)
★☆☆☆☆
“Customer service ”
Written on: 11/03/2013 by philostat
My Primus phone/internet line access became unusable on 9th December, since when I have had to make alternative arrangements. Despite cancelling DD, sending recorded delivery letters, emails & phone calls, all ignored, they still send letters demanding payment - the latest being a threat to refer to their legal dept, from whom I look forward to hearing from, in the hope that some reponse may be obtained, as opposed to the current brick wall. (read more)
★☆☆☆☆
“STAY OUT OF PRIMUS”
Written on: 09/03/2013
Primus have a catch of overcharging customers I was overcharged from the day I signed up. And its only 3 months, I cannot cancel the contract! Their customer service is terrible. They are very slow replying to your emails. They do not issue online access account details automatically, so that they can take money from your bank through direct debit. Their system isn't capable of capping broadband usage. you have call or email their customer services to find out how much broadband allowance... (read more)
★☆☆☆☆
“Customer Service is Terrible”
Written on: 06/03/2013
We switched our line rental to Newcall/Primus three months ago and there are several problems on our account. I have phoned 6 times trying to sort out the issue and have been told that someone will call me back 4 time but no one has bothered to call. Today I am no 15 in the queue. The Customer service staff as very pleasant but a complete waste of time. These monkeys make British Telecom look like stars. (read more)
★☆☆☆☆
“So incompetent you actually have to laugh.”
Written on: 05/03/2013
Primus Newcall really are the most exceptionally incompetent company it has ever been my misfortune to deal with. The big mistake I made was to move house. They don't seem to be able to cope with anybody actually moving house. I rang them a month before we moved, was promised a phone line the day we moved in and here we are, 3 months on, and still no phone line. I gave up waiting after a month and went back to BT. I used to hate BT but honestly Primus make BT look like the most amazingly... (read more)
★☆☆☆☆
“What a terrible company- with absolutely no customer...”
Written on: 04/03/2013 by aberfeldy
After seeing this company recommended by Martin Lewis I decided to give them a go for line rental/ broadband. I started the process early January 2013 with a contract start date of the 24 th. However, my current provider ( BT) came up with an exceptional offer to stay so I cancelled with Primus and had confirmation by e-mail on the 7 th Jan 13 confirming my request. To my horror, I found that they had already taken £111.00 from my bank for the line rental- the contract was not due to... (read more)
★☆☆☆☆
“fraudulent & lying”
Written on: 03/03/2013
Took money for a service they could not provide & will not refund or talk to me. (read more)
★★☆☆☆
“Poor ”
Written on: 01/03/2013 by staceyw1993 (1 review written)
I Sign up with primus and had letter and email saying they would take 6 weeks to be put in and i need broadband straight away so i called them to cancel the order they said that was fine. then had a letter in december saying my order was cancelled had my sky put in everything fine then had my pay day and seen 35.85 had been taken and didnt know who it was so went to the bank nd everything found out it was primus so phoned them ad told them they said yes it does show on the system that i... (read more)
See next 10 reviews
Showing 21 - 30 of 181 Reviews
★☆☆☆☆
“Bills have jumped from £15 to £100 DO NOT USE NEWCALL”
Written on: 27/02/2013 by stuarthogben (1 review written)
My were fairly consistent for much of last year at around £15, so stupidly stopped reviewing my online bill each month. I have just realised that since changing their login process and billing which I was never sent a new login for, my bills have jumped to £75 one month and this month I have seen that they have taken £110. I can't log in, I can't get through to anyone and am having to rely on their email system. Their is no way I have used more than 20GB of data, and if I had,... (read more)
Staceyw1993's Response to stuarthogben's Review
Written on: 01/03/2013
i set up to go with them but i changed my mind and went with sky and when i got payed they had taken 35.85 off me and i didnt even have it i have been waiting 6 weeks for a refund i keep phoning
Reply to this comment
Amycm123's Response to stuarthogben's Review
Written on: 01/03/2013
i am having exactly same problem, we have refused to to pay and they are now threatening us as our bills amount to 400 yet we have not used even 20gb let lone the excess they are trying to charge! omburdsmen cant help, what are we to do???
Reply to this comment
Tmanning00's Response to stuarthogben's Review
Written on: 11/03/2013
I have recently signed up, the broadband is used by a house I rent out to 7 professionals, for Jan and Feb 13 they rekon this lot have raked up 500GB of data and seem to think this is just "normal" use!! I now have a bill of £1000!
Any luck with OfCom?
Reply to this comment
★☆☆☆☆
“the worst telecoms company EVER”
Written on: 27/02/2013 by Gin1
They took too much money out of my account that they then credited my account, only to continue to deduct further monies from me without using the £93 credit that I had!! They continue to debit money and have no one to answer they're calls. I would like to thank Martin Lewis money for recommending this awful, ridiculous and garbage of a company. (read more)
★☆☆☆☆
“Terrible service, terrible speed, terrible company”
Written on: 24/02/2013
I had the unfortunate experience of being an account holder with this telecom supplier for 2years. During this time I experience slower than dial-up speeds, and multiple issues relating to conectivity, to which their solution was to 'upgrade my service'. Stupidly, I gave them the benefit of the doubt, and upgraded. being a 'trusting' kind of person, I did not review my e-bills. Lesson learned, as I subsequently discovered an overcharge of nearly £300 over a period of a year. I am still... (read more)
Amycm123's Comment
Written on: 01/03/2013
ombudsman arent able to help, we are too dealing with an over charge of 400! we have been issued final warning letters, not sure what to do now?!
Reply to this comment
★☆☆☆☆
“failure to fix fault”
Written on: 24/02/2013
Paid for contract up front, phone line developed fault 7 months in. Couldn't get any response from Primus/Newcall that wasn't automated. As I need landline eventually had to transfer to BT - so am paying line rental twice until June - who fixed problem in 3 days- it was in an external junction box so nothing I could fix myself. Don't touch this firm - they took money from me but didn't deliver.... If I did the same I'd be up before the police.... (read more)
★☆☆☆☆
“dont bother”
Written on: 20/02/2013 by review118
After waiting over 2 for a broadband package to be installed that I paid in full (12months) I decided to call it a day and obtain a refund. They are a poor communication firm that do not communicate or reply to emails. I rang 5 times and waited over 30mins each time to speak to someone, installation dates never materialised as they were booked in on the wrong day. However, they kept sending me modems! I was promised a refund within a week guess what that has not happened either. A company... (read more)
★★☆☆☆
“Trying to save a few quid but not worth it!”
Written on: 19/02/2013 by welshdemon (5 reviews written)
I have used primus in the past (value line rental only) and got lucky, the transfer from BT worked, and my adsl with another company continued to work. However now 2 years later in another house, I am trying to sign up with primus saver phone & broadband, and migrate from sky. Well I placed my order, then nothing happened for a month. Got an email saying there was a problem and to phone them. Its hard to get through on phone, one day I got through after 15 mins and the guy said they couldnt... (read more)
★☆☆☆☆
“CHEAP but best to AVOID”
Written on: 13/02/2013
PATHETIC Customer Service. I think they are trying for the, "most complained communications company", award. They simply ignore your pleas. No reply to emails or letters and there have been quite a few so far. I have given up and will be moving. (read more)
★☆☆☆☆
“Do not switch to this company. Recently switched from...”
Written on: 31/01/2013
Do not switch to this company. Recently switched from BT to Primus (NewCall) had no problems with BT used for many years. But since switching to Primus the landline does not work cannot receive or make call. There customer service is terrible. I would gladly pay a bit more with BT and have a phone line that worked. (read more)
★☆☆☆☆
“phone line still not connected”
Written on: 29/01/2013
I was wondering if anyone could help. I just joined with primus the other day ma router seems to be working fine but can't connect to the internet due to the phone line still not been connected. Has anyone else had this problem and know if it just take longer to connect? I have tryed phoning them but no answer as use all know (read more)
★☆☆☆☆
“KEEP AWAY”
Written on: 28/01/2013
I have tried many emails and even letters to get some kind of response. They completely ignore you. Simply the worst Customer Service ever. (read more)
See next 10 reviews
Showing 31 - 40 of 181 Reviews
★☆☆☆☆
“I really do pick 'em don't I?”
Written on: 26/01/2013 by WhyFUAL
I thought that things could only get better after leaving a very unhappy experience with talktalk in the past. However maybe not, I've experienced the same problems as others with regard to getting hold of their customer services. Their billing system seems incompetent, I paid for 12 months up front, yet it has tried to bill me the full 12 months 3 times now, the bills take around 2-3 weeks to get to you, so by the time they arrive the customer services are unable to cancel it in time so... (read more)
★☆☆☆☆
“UNABLE TO GET THROUGH TO ANYONE!”
Written on: 24/01/2013 by charstar101
I Ordered a line last week which i am trying to cancle but i have not been able to get through to anyone and no response to any emails! I waited 1 hour and 35 mins on hold still with no answer..terrible! (read more)
★★★☆☆
“Trouble when leaving”
Written on: 23/01/2013
I joined Primus (NEW CALL)in Nov 2010 and in Nov 2012 I went to Sky. Primus state an 18 month contract, but they are trying to charge me £61.99 for ending my contract early. what contract ?? I was out of an 18 month contract and on a month by month deal. Customer services are run by people that seem to be new staff and dont know much, you cant log onto their site to change your email address, all you can do is view your statements from the emails they send you. They seem to be cheap, but... (read more)
★☆☆☆☆
“Pray that you don't have a problem”
Written on: 22/01/2013
Everything was fine until I could not dial out -'Sorry your call has not been accepted'. It may be a simple problem but I cannot get a response from Primus New Call. Had problem for five days. Phone calls are on hold with messages to recomend New Call to our friends !! Emails get a response within three minutes saying that someone will conmtact us but no one does and we have discovered that you get the same response every time - and we have sent five emails so far - all with the same... (read more)
★☆☆☆☆
“PRIMUS ARE DISASTER, LEAVE WELL ALONE!”
Written on: 18/01/2013 by coochiecoo (1 review written)
I have the misfortune to be a Primus customer and would not recommend them to anyone. the disembodied voice on their so called customer service phone line encourages us to earn £20 by recommending them to family and friends (I would not even recommend them to my enemies)not even if the £20 was raised to £2000 because my health and well being are priceless to me and this has been affected by the apalling customer service response, or rather the total lack of it, there is nothing I like... (read more)
★☆☆☆☆
“primus poor no customer service no clue”
Written on: 18/01/2013
absolutely dreadful do not touch with a bargepole you will be totally disapointed! (read more)
★☆☆☆☆
“customer non service”
Written on: 17/01/2013 by coleyfish
if there was any customer service i guess they would answer the phone before i hung up after 23 mins' glad i checked them out before comitting (read more)
★☆☆☆☆
“Stay away from Primus, New Call”
Written on: 12/01/2013
Primus or as they are now called 'New Call' is a terrible supplier. Customer service is non existent and having spent over thirty minutes awaiting an answer on their freephone line I am beginning to wonder what awards they won? If you want cheap telephone calls then you will get them at a price. Let's just hope nothing goes wrong or you have to call them. I am now in the process of going back to Orange! (read more)
★★★★☆
“Very Helpful No problems”
Written on: 04/01/2013
Signed up to a cheap line deal and switched from BT - Everything transfered over on News Years Eve without problem. Didn't get the emails about the account details, but not too bothered as the lass I spoke to helped me out. 25 mins on hold and a friendly english girl is better then the usual BT service of 20 mins on hold followed by 2 or 3 people with indian accents trying to understand what they are saying. Piggy back a super fast fibre broadband on top of this line with another company and... (read more)
★☆☆☆☆
“Expensive - no idea or warning method of usage, £2 a gb”
Written on: 02/01/2013 by Daddyrog2000 (1 review written)
Why no good? Simple. If you go over the 10gb limit or whatever package u have they charge £2 a gb. I could live with this poor deal if they actually made it easy to track usage (so u didn't go over) or at least warned you when the limit was near. Really disappointed. Can't wait to Dump this not so money saving company. Slow upload download speed to boot meaning my wife was not happy! (read more)
See next 10 reviews
Showing 41 - 50 of 181 Reviews
overview
Top 5 Phone Companies
To calculate the top 5's we take the following factors into account:
• All the star ratings the company/product has received,
• The number of reviews
• How recent the reviews are
As rated by real users
-
1. DialToSave www.dialtosave.co.uk
84 reviews read latest review -
2. Textburst - www.textburst.com
40 reviews read latest review -
3. Simple Call - www.simplecall.com
40 reviews read latest review -
4. Telecom Plus
35 reviews read latest review -
5. Satatel Communications specialists in SMS Marketing
9 reviews read latest review
Consumer Choices
Hot Stuff in
Latest Reviews in Phone Companies
-
BT
"UTTERLY USELESS!!!!" Read More
-
DialToSave www.dialtosave.co.uk
"Excellent way to keep in conta..." Read More
-
Virgin Media
"No Issues, Service Excellent" Read More
-
Unicom Phone Company
"Avoid at all costs" Read More
-
Simple Call - www.simplecall.com
"Sudden rate increase" Read More
Latest items in Phone Companies
See more ▼
- You are here:
- Review Centre
- Utilities and Services
- Phone Companies
- Primus Telecommunications
- Overview
Primussaverrep's Response to bathesheba21's Review
Written on: 20/05/2013
Hi,
I am sorry to hear the bad experience you have had with us. If you could send me an email with your review centre username and your Primus account number, and I can have a look to see if there is anything we can do for you.
Kind Regards,
Jo
Thetruthwillsetyoufree's reply to Primussaverrep's Comment
Written on: 20/05/2013
Wow Such a bad company you are trolling review sites , to make it look like you wan to help !
I had someone contact me personally last week to help Im still waiting on there response. I expect none the same as trying to ring your help line . TRAVESTY OF A COMPANY !!!
Primussaverrep's reply to Thetruthwillsetyoufree's Comment
Written on: 21/05/2013
I can assure you that we are not on here for any reason other than to provide help to our customers. If you could send me an email to us and we will do everything in our power to resolve your issues.
Kind Regards,
Jo
Thetruthwillsetyoufree's reply to Primussaverrep's Comment
Written on: 22/05/2013
Really !!!!!! I've already sent emails via your contact us, who asked me to email him and has made no response. Your customer service is beyond a joke.
Heres an idea, why don't you post a number on here that actually gets answered ideally with your extension number . Id be astounded to actually discuss my concerns with you !
I await your reply with extremely low expectations