Primus Telecommunications Reviews

Click here if this is your business
★☆☆☆☆
1.4 / 5
9% of users recommend this
Click here if this is your business
  • Reception

  • Customer Service

  • Reliability

  • Extra Features

  • Value For Money

? Ask our helpful community of experts about this product or company
Primus Telecommunications - Ask a question now

Media Gallery for Primus Telecommunications

Primus Telecommunications

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“The person is dead”

Written on: 14/08/2014 by CindyMuir478 (1 review written)

Having told Primus/New Call that my father died and a few days later sending a copy of the death certificate as requested I was surprised to get repeated emails addressed to him. Phoning again I was told that only one arm of their company had registered that information and that now I had phoned again both accounts and customer services would be made aware of his death. Still emails addressed to him continue to come through. I phoned and was told that they owed my father's estate money. I told… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Primus is very bad ”

Written on: 10/08/2014 by Finleyn181 (1 review written)

I am writing to complain about charge that was applied to my recent invocie from your primus. Nowhere on the product information page or on the term and conditions did it indicate that a those charge would be applied. Primus does NOT follow thier own term and conditions. in the end they cost more than other, if you are shipping for service Trust me! Primus should not be the one to select any other one will be much better, I have deal with many service provider, I can say Primus is the worth… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Pain provider”

Written on: 26/07/2014 by Newtonwr156 (1 review written)

A company you do not want to use. Their Tech support need help… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Useless”

Written on: 17/07/2014 by Demarionb371 (1 review written)

They couldn't simply change my address. I was waiting about 1,5months to find out that I have to wait another 3weeks for somebody to come in and solve their problem. Customer service is terrible. Now they want some money for line rental, when I never used it. Worst provider ever!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“TOTALLY USELESS”

Written on: 10/07/2014 by Ballou316 (1 review written)

ALL ROUND TERRIBLE .... DO NOT USE .. THEY HAVE CHARGED AN INSTALATION FEE WHEN NONE WAS REQUIRED ROUTER USELESS ON TOP OF THAT… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Terrible customer service rubbish unprofesional company”

Written on: 08/07/2014 by dmScott497 (1 review written)

This company is rubbish they called me when I had come to the end of my contract with sky they said it would be £10 cheaper a month, when I connected the box I had no internet I left it all day still no connection I called them after 20 mins on phone I gave up, I emailed them they replied stating someone will call you back ASAP that was 23rd may 2114 still waiting for that call ...what a joke I emailed them up to 9times to be told someone will call me still waiting so I decided to go back to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Wrongfully charge you for equipment not returned”

Written on: 06/07/2014 by KarissaWilson (1 review written)

I had primus for 5 years paid each month the equipment fee but when I closed the acct & return the equipment they still charge my card for $169.50 for equipment not returned called primus several tmes fax them the tracking number no success So finally I had to dispute it with my credit card to investigate & got the credit from my credit card after 3 months.Will never never recommend the primus service to anyone it is a living nightmare when you cancel their services they will make sure that you… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Let's be honest and rational...”

Written on: 05/07/2014 by IMadeAnAccountSoPeopleWouldThinkRationally (1 review written)

Generally, people only post reviews when they have had a bad experience with a company. There are only a couple of hundred reviews here as opposed to the hundreds of thousands of customers that Newcall keep happy on a daily basis. So to anyone reading this - think about it. Don't let 0.116% of the customer base skew your opinion on saving money and getting a good deal… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Whyamihere's Response to IMadeAnAccountSoPeopleWouldThinkRationally's Review

Written on: 12/07/2014

How obvious is this. Such a positive comment and one of which, is very defensive towards New Call Telecom. A customer wouldn't post a defensive comment like this because it doesn't affect them from a customer prospective. This has to be an employee who has either been ordered to write this comment or somebody from a higher management. The account holders name is a new account at the time of writing this and the account holder has only posted 1 review, which is just this one. How stupid do you think people are to actually fall for this. Stop trying to deceive people. there is nothing worse than a desperate company going to such extremes to defend itself. If your company was so good, there would be no need to defend yourselves in this manner.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“You want Cheap ?”

Written on: 28/06/2014 by Drew190 (1 review written)

Lost phone service for 3 weeks so no internet (although BBand is through another co.)After spending literally hours calling them on cell phone, engineer eventually called and rectified fault at the exchange. They then credited my payment to another account and started sending me reminders. Once the 'missing' payment was found I arranged Direct Debit payments. They then continued to bill me monthly (for 3 months) along with 'non-direct debit customer fees'. If you try the so called customer… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Pamgrey-Witchthompson's Comment

Written on: 02/07/2014

to think I nearly changed to Primus from Talktalk which did similar with my direct debits. I was lied to by the Primus saleman so that made me look a bit firther into this company and frankly they sound as bad as Talktalk!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“WORSE CHANGE WE EVER MADE”

Written on: 27/06/2014

DO NOT SIGN UP WITH THIS COMPANY, CHANGED TO PRIMUS AKA NEWCALL TELCOM FOR OUR LANDLINE, PAID 12MTHS LINE RENTAL IN ADVANCE WHICH WAS SPECIAL OFFER PLUS YOU HAD TO SET UP A DIRECT DEBIT, OH!!!! WHAT A MISTAKE I MADE, THEY TOOK THE £150 AGAIN THEN SAID IT WASNT POSSIBLE TO REFUND THAT I WOULD HAVE TO WAIT!!!!!!!!Why it was my money their error, asked to speak to a supervisor, one not available, so I told them I would cancel my D/Debit with them, Oh they said u cant do that, they breached the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Do not touch”

Written on: 27/06/2014 by SaniyaProctor284 (1 review written)

This business fails to adhere to its contractual requirements and harasses people when they leave due to unprofessional business conduct. My advise stay well away from this company there are far superior providers who adhere to their terms and conditions and provide a good customer services. My advise do not do any sort of business with this providers… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“NOTHING BUT SATISFACTION!!!”

Written on: 20/06/2014 by NeilinStThomas (1 review written)

Primus is very competitively priced, very quick at sending out new equipment, very reliable. Best of all they filter nearly all tele marketers. I have recommended Primus to my friends. Who did they pay to write these bad reviews? I know earn $20 an hour at home on you computer guys… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Poor tech support for intermittent & slow connection”

Written on: 13/06/2014 by patrickdenby (1 review written)

Has taken a month to get a technician visit sorted. Connection gone from intermittent and has been nil for a week. Fingers crossed that it will be fixed… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Customer services worse than useless - they really...”

Written on: 06/06/2014 by Toadlicker (1 review written)

Only reason I'm with them is because BT keep hiking the prices behind your back and I needed a cheap line rental for the my broadband connection with another provider. The good They are cheap and I do have a dial tone. The Bad When I go to call out a little pre-recorded message annoyingly informs me that 'I'm not registered to use this service' The Ugly Try to call customer services on their 0800 number and it's that little voice again! Email customer services and their answer is… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“12 MONTHS LINE ADVANCE LINE RENTAL IS TAKEN FRO YOU...”

Written on: 06/06/2014 by DouglasBroussard93 (1 review written)

12 MONTHS LINE ADVANCE LINE RENTAL IS TAKEN FRO YOU AND THEN THIS MONEY IS USED FOR YOUR MONTHLY BILLS. THIS cOMPANY SHOULD NOT BE TRADING… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Most Frustrating Telephone Company I have ever dealt with”

Written on: 04/06/2014 by JaylynnO'Leary (1 review written)

Sign up took over 10 week to connect Whiles the broadband is at a lower premium, their customer service is extremely poor to nonexistent. The staff on the help desk have given me 5 different types of information, you can forget it if you want to make an international call After 12 weeks now, I am taken this to the communication ombudsman and I WILL be cancelling my contract … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“AVOID THE FRUSTRATION”

Written on: 28/05/2014

Absolutely poor to non-existent customer service. You have to wait on average 10-15 minutes just to get through to someone. Wanted to change by billing details and they started charging for non-direct debit charges, interest and writing out generic letters without responding or dealing with the specific issue at hand. I've referred my case to the Communications Ombudsman who have accepted my complaint as genuine… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Disgusting!!!”

Written on: 26/05/2014

I signed up with this company primus (newcall telecom) in February 2014 all went well 10 days I had internet equipment and 3 days later a telephone engineer came out to check line. All was fine there. This company gave me no home telephone number and internet works for 20 minutes at a time then goes off for 1/2 signal is constantly weak. I have called the company more than 30 times and have been kept waiting on the line from between 15 and 30 minutes with NEVER a pick up. I have emailed the 7… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“No Service for 10 days....and still not resolved”

Written on: 14/04/2014 by JairEdmondson296 (1 review written)

My elderly mother has been with this company for several years, and last year paid 12 months line rental in advance. 10 days ago her line went dead and they have not been able to resolve it yet. Today made 5 calls each of 15 mins at least holding to speak to an agent. Three agents said they would call me back.....yes, you got it....they didn't. She has a disability and lives alone but this will not encourage them to fix the issue. Asked to speak to a manager. Told, no, they would need to call… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Happy indeed”

Written on: 13/04/2014 by Si5721 (1 review written)

Im not really one for leaving reviews but after having this service for a number of months I can say that I've experienced no problems or issues. I've got a quick reliable broadband service for a fraction of the price that I paid bt. I couldn't be happier :)… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Catlover33's Response to Si5721's Review

Written on: 15/04/2014

Funny how all of you people rating 5 stars are all referring to BT as being rubbish and causing you problems. The reviews written do not sound like they are written from the general public - the grammar and spelling is very good! All of you have wrotten just one review (this one) and they are all 5 stars for everything.

You must think we were born yesterday, New Call Telecom. Fake As!!!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
overview