Primus Telecommunications Reviews

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Primus Telecommunications

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Latest Reviews

★☆☆☆☆

“Number one shxx company ”

Written on: 24/07/2015 by Giancarlo476 (1 review written)

The worse company u can deal with they lie all the time about what the say my net been off for a week now made 40call an still nothing been done keep saying they sorting it out engineer booked taken day off work an what no engineer turned up rang them they say oh no one told u that sorry they love the word sorry… Read Full Review

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★☆☆☆☆

“dreadful”

Written on: 05/07/2015 by khaled122 (1 review written)

Just dreadful avoid at all costs, a potato has better customer service!!… Read Full Review

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★☆☆☆☆

“Absolutely disgraceful service!!!”

Written on: 04/04/2015 by 443Hickman (1 review written)

Just had the misfortune of dealing with the call centre 'manager' who was absolutely vile!! Actually raised her voice and shouted at me because she had no defence for their diabolical service. Forgetting that the Internet has just died for the 3rd time in 12 months (2 x engineers visits and not exaggerating more than 50 phone calls!) their service is just disgusting. They PROMISE to phone back at specific dates/times. They are busy (of course they are because the service is so rubbish) but… Read Full Review

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★☆☆☆☆

“poor reception poor service”

Written on: 05/01/2015 by cliwen (1 review written)

I JOINED PRIMUS IN JUNE 2014 From day one we have not had continous wi-fi and no wi-fi reception in any part of the house away from the router. We were unable to use laptop computors or any other appliance requiring wi-fi connection. When this was reported it resulted in the router being boosted which lasted a few days only. Over the two week holiday period at xmas we had problems with the telephones.We initially carried out all the tests primus asked us to do including changing the filter and… Read Full Review

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★★★☆☆

“Charges”

Written on: 08/12/2014 by 229Hewitt (1 review written)

How much sense does it make to pay a phone bill of $25.63 when the actual usage charges were $.88?… Read Full Review

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★☆☆☆☆

“Don't go near!”

Written on: 28/11/2014 by Whitedu324 (1 review written)

I wish I had read the reviews before I had switched to them, the service is terrible, every time I phone I'm on hold for 10 minutes before getting to speak to someone then am put on hold again while "they look into the account" or "speak to their supervisor for help"! They can't see my line??? And my download speed is ridiculous. Currently considering just paying the termination fee just to be rid of them!… Read Full Review

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★☆☆☆☆

“where's my ROUTER?”

Written on: 20/11/2014 by 127Castillo (1 review written)

I signed up with them on the 11/0 a7/2014. 10 days after i was supposed to get my router, 15 days after i was supposed to get my confirming letter. didn't get anything but they'd been taking money out my bank. Now they want £10 pr month termination fee untill July. why should i pay for a service i havn't had?… Read Full Review

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★★☆☆☆

“java oracle developer”

Written on: 17/09/2014 by 461O'Leary (1 review written)

Management was not very transparent and did not provide good/any direction. Everything was expected to be done yesterday. Lots of non value everyday online meetings which's just hello/bye only and asking for anybody say anything. No technical people in team at all or they are remotely very far(South America, Florida), but very many "analysts" onsite who likes to stay on company 10+ years. Basically, the company and the people is in "transitional" crisis, despite of office/team renovation they… Read Full Review

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★☆☆☆☆

“SO SO BAD ”

Written on: 15/09/2014

They pretend you have no phone line even though they had actually provided phone and internet services for a day on said phone line. Cancelled within the 14 day period due to there lies and money making schemes (I would have to pay £50+ for an engineer to install a phone line even though I already had one) The customer service team fobbed me off telling me all the reasons under the sun why I did not in fact have a line. When I advised them I wished to cancel they became extremely rude. I owe… Read Full Review

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★★★★★

“great! ”

Written on: 13/09/2014 by cara862 (1 review written)

Joined in march 2014, delivery of router was quick set up was also quick, ive yet to have one complaint about it, everything's fine :) cheap every month too, my sister recently signed up and see says the same, not a bad word or complaint could be said. Payments are the same every month no hidden charges… Read Full Review

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★★★☆☆

“Router security”

Written on: 12/09/2014 by Zack490 (1 review written)

Being totally honest I can find any fault with New Call until recently when received a letter from them stating that they are very concessions about security and because I am using a router not supplied by them they are unable to update the software and if I do not update it within 7 days the will terminate my contract. I wrote back to them basically telling them a few home truths like I am using the original router supplied by you, stating make and model number, and have tried to update the… Read Full Review

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★☆☆☆☆

“DO NOT SWITCH”

Written on: 27/08/2014 by Reeseo141 (1 review written)

Two weeks ago I thought I had switch to Primus as my provider for landline & Broadband.I did this by phone, providing all the information I was asked for including my Bank details. I have not had any communication from Primus since. Today I phoned to enquire of progress giving the referance number I was given if I had any quiries and was told that number was no use. After 20 minuets on the phone most of which was on hold while the person who took my call " was asking someone for help " I was… Read Full Review

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★☆☆☆☆

“The person is dead”

Written on: 14/08/2014 by CindyMuir478 (1 review written)

Having told Primus/New Call that my father died and a few days later sending a copy of the death certificate as requested I was surprised to get repeated emails addressed to him. Phoning again I was told that only one arm of their company had registered that information and that now I had phoned again both accounts and customer services would be made aware of his death. Still emails addressed to him continue to come through. I phoned and was told that they owed my father's estate money. I told… Read Full Review

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★☆☆☆☆

“Primus is very bad ”

Written on: 10/08/2014 by Finleyn181 (1 review written)

I am writing to complain about charge that was applied to my recent invocie from your primus. Nowhere on the product information page or on the term and conditions did it indicate that a those charge would be applied. Primus does NOT follow thier own term and conditions. in the end they cost more than other, if you are shipping for service Trust me! Primus should not be the one to select any other one will be much better, I have deal with many service provider, I can say Primus is the worth… Read Full Review

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★☆☆☆☆

“Pain provider”

Written on: 26/07/2014 by Newtonwr156 (1 review written)

A company you do not want to use. Their Tech support need help… Read Full Review

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★☆☆☆☆

“Useless”

Written on: 17/07/2014 by Demarionb371 (1 review written)

They couldn't simply change my address. I was waiting about 1,5months to find out that I have to wait another 3weeks for somebody to come in and solve their problem. Customer service is terrible. Now they want some money for line rental, when I never used it. Worst provider ever!… Read Full Review

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★☆☆☆☆

“TOTALLY USELESS”

Written on: 10/07/2014 by Ballou316 (1 review written)

ALL ROUND TERRIBLE .... DO NOT USE .. THEY HAVE CHARGED AN INSTALATION FEE WHEN NONE WAS REQUIRED ROUTER USELESS ON TOP OF THAT… Read Full Review

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★☆☆☆☆

“Terrible customer service rubbish unprofesional company”

Written on: 08/07/2014 by dmScott497 (1 review written)

This company is rubbish they called me when I had come to the end of my contract with sky they said it would be £10 cheaper a month, when I connected the box I had no internet I left it all day still no connection I called them after 20 mins on phone I gave up, I emailed them they replied stating someone will call you back ASAP that was 23rd may 2114 still waiting for that call ...what a joke I emailed them up to 9times to be told someone will call me still waiting so I decided to go back to… Read Full Review

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★☆☆☆☆

“Wrongfully charge you for equipment not returned”

Written on: 06/07/2014 by KarissaWilson (1 review written)

I had primus for 5 years paid each month the equipment fee but when I closed the acct & return the equipment they still charge my card for $169.50 for equipment not returned called primus several tmes fax them the tracking number no success So finally I had to dispute it with my credit card to investigate & got the credit from my credit card after 3 months.Will never never recommend the primus service to anyone it is a living nightmare when you cancel their services they will make sure that you… Read Full Review

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★★★★★

“Let's be honest and rational...”

Written on: 05/07/2014 by IMadeAnAccountSoPeopleWouldThinkRationally (1 review written)

Generally, people only post reviews when they have had a bad experience with a company. There are only a couple of hundred reviews here as opposed to the hundreds of thousands of customers that Newcall keep happy on a daily basis. So to anyone reading this - think about it. Don't let 0.116% of the customer base skew your opinion on saving money and getting a good deal… Read Full Review

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Whyamihere's Response to IMadeAnAccountSoPeopleWouldThinkRationally's Review

Written on: 12/07/2014

How obvious is this. Such a positive comment and one of which, is very defensive towards New Call Telecom. A customer wouldn't post a defensive comment like this because it doesn't affect them from a customer prospective. This has to be an employee who has either been ordered to write this comment or somebody from a higher management. The account holders name is a new account at the time of writing this and the account holder has only posted 1 review, which is just this one. How stupid do you think people are to actually fall for this. Stop trying to deceive people. there is nothing worse than a desperate company going to such extremes to defend itself. If your company was so good, there would be no need to defend yourselves in this manner.

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