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Picture courtesy of pgreener1973.
| Value for Money | 8/10  |
|---|---|
| Overall rating | 10/10 |
Full review by
pgreener1973
on 2nd Aug 2007
User Rating : 10
Respect :
+2
Good Points: Very easy to use website offering good information on remortgaging and products from every Bank, Building Society and Lender in the market.
General comments: I filled out the online application which took a few minutes and at the end of which it offered me the opportunity to obtain a free copy of credit report which I thought was a nice touch and an explanation of what would happen next. Sure enough as promised I received an email letting me know my application had gone through and my customer reference that I could quote at any time to get an update should I need to along with the name of the person who would be contacting me and all their contact information, so far so good.
As promised I got a call from my account manager and not some call centre who was fully briefed on what I was looking to achieve and we ran through a couple of questions and I gave my permission to run a credit check followed by their promised I would receive an introduction pack the next introducing their services. Sure enough it was on the doormat the next morning and I was called that afternoon with a selection of products sourced for me.
All in all I can't rate these guys enough, everything that was promised was delivered to the letter, I just got the sense that nothing was too much trouble and that they would go the extra mile for me.
I would have no problem in recommending them. Who said customer service was a thing of the past.
pgreener1973's review and ratings | 264 words | 1 comment added.
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