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Written on: 07/10/2012
I purchased an acer laptop that started going wrong after 6 months. They said the fault was with me and gave me an option of paying £110 to get it fixed or £55 to return it unfixed! I felt bullied into paying for the repair but they damaged the hinged while repairing it and blamed that on me and asked for another £70 to fix the hinges even though the parts only came to £8. The staff I spoke to in their Escalation department were very rude and cheeky. I am now considering going to Trading… Read Full Review
Written on: 12/08/2012 by Quant314 (2 reviews written)
First, grab some pop-corn. Sitting comfortably? How I wish I'd seen the other reviews for this company before I bought a computer from them (over a year ago now). All I wanted was a fairly basic, inexpensive PC, and Acer systems seemed to fit the bill. For a while, everything was fine, and I had no reason to contact Acer. Unfortunately, this changed shortly after the warranty on the system expired. The (onboard) graphics card started failing. It was a little frustrating to have this happen… Read Full Review
Written on: 30/04/2012 by s_spowart (1 review written)
I had an Acer V243H 24" Monitor with LED backlight which failed during its warranty period i.e. screen started flickering when any dark areas were on screen. I contacted Acer and returned it under warranty. They sent a courier to collect the monitor which was good. The problem came however when they needed to replace the monitor because my model was no longer available. They didnt ask me if the monitor they were going to send me was suitable for my needs, they just sent it. What they sent… Read Full Review
Written on: 15/03/2012 by MartinHalford (3 reviews written)
Really bad service and awful customer support. Laptop was less than 3 months old when it started to shutdown suddenly and without closing windows. Initially Acer even denied that it was under warranty. Reckon I've spent £50 in phone charges (premium rate number must be used). In next 3 months it has gone back 4 times and the problem is still not fixed. Lesson learnt? If you buy Acer, keep the box - you're going to need it!… Read Full Review
Written on: 26/09/2011 by richardharding77 (2 reviews written)
The computer works well, however the machine seems to have problem in recognising its own drivers and the built-in webcam is often not recognised and the screen flickers a lot with dark colours - which makes it almost impossible to use at times… Read Full Review
Written on: 23/11/2010
I will be amazed if this review meets the public eye before it is skimmed out of the pile but know that it is the honest truth...
I bought an Acer netbook last week, could get wireless connection but was unable to surf the web. I called customer support and they insisted that I would half to purchase technical support which would essentially cost another $200.
I decided to take the computer(my fathers christmas gift) back to try another one because the additional $200 was over my budget… Read Full Review
Written on: 25/02/2009
Purchased ACER Aspire 3200 new in 12-08, 2-09 will not boot, wants to boot from CD drive. After endless hours with Acer CS reps. I gave up and ordered Recovery disc which may or may not work for $32.00. Was warned that disc would take at least 2 weeks to arrive and they couldn't guarantee that. Wanted to know if I wanted to extend my (non-existent apparently) warranty!… Read Full Review
Written on: 01/02/2009
The following excerpts are based on 3 different situations in dealing wih Acer tech support.
1. After I bought my computer (Aspire 5520) I upgraded the OS from Vista Home to Vista Professional. The upgrade went well except for one driver I couldn ' t find. It was the driver to display volume bar across the bottom of the screen when you adjust the volume control. I wrote to Acer tech support and got an email back berating me about something to the nature that we do not support OS ' s which are… Read Full Review
Written on: 30/07/2007 by msiviter (1 review written)
Very poor customer service - ACER are renowned for it apparently!… Read Full Review
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Written by clairem_uk